Tag: Leader

Company: Medavie

Location: Ontario

Expected salary:

Job date: Sun, 25 May 2025 02:03:41 GMT

Job description: Position Type: PermanentIf you’re looking for a fulfilling career that can make a real difference in your life, and the lives of others, you’ve come to the right place.As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it’s reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.Position SummaryOffice Location is New Market, ON: This role is hybrid, with a requirement to be in-office a minimum of 1 day/ week. Travel might be required to Alberta, Manitoba and Saskatchewan as required for the role, however not frequently.Working in a fast-paced and dynamic environment, the position of Team Leader, Technical Services is responsible for managing and mentoring the Medicentres IT Services team, comprised of highly skilled system administrators, network analysts, and EMR system (electronic medical record) analysts. This role is accountable for developing, implementing, maintaining, and supporting all IT solutions, including cloud services that are utilized at Medicentres. It also involves determining resource needs, implementing IT strategy, collaborating with business units and clinics, and guiding the IT function and strategy with Medicentres.The successful candidate must be able to work in a complex technical environment that requires attention to detail and provide world class technical support. Must be comfortable presenting ideas and communicating using non-technical language to all levels of management and clinical staff. Must be able to prioritize and manage team workload, ensuring tasks are completed on time. Must be able to successfully work on several different assignments simultaneously. May require moderate lifting and transporting of objects, such as computers and servers. Required to be available (24/7) to support Jr. and Sr. staff members. Must be able to pass both internal and government mandated security screenings.Job DimensionsDirectly manage all Medicentres IT team membersAccountability for planning and managing annual budgetDesign and maintenance of the Medicentres infrastructure and networkEnsure the availability and performance of mission critical applicationsDelight customers with excellent serviceDemonstrate strong team building and interpersonal skillsFollow and contribute to continuous improvement of departmental processes, methodologies, and standards. Identify risks to the stability of technology solutionsStrong organizational skills: detail and results orientedOutstanding communication skills, both written and oralKey ResponsibilitiesAs the successful candidate for the position of Technical Services Team Leader, you will be accountable for the following:Day-to-day management of Medicentres IT team, including assigning tasks and responsibilities to the teamMentor and train team members, providing them the opportunity to further develop their technical and soft skillsProvide hands on support and guidance to team members as neededBalance multiple requirements and prioritiesEnsure provision of 24/7 support for all Medicentres technologiesResponsible for the design, configuration, implementation and management of all infrastructure and network equipment and services implemented across the businesses, including clinicsResponsible for remote access of all employeesImplement and maintain all IT policies and proceduresMaintain all technical documentation, including architectural documentsMonitor and analyze network and system performance across the organizationEnsures all changes to the environment follow the change management processAssist in the development of the Medicentres IT strategy, aligned to business requirements. Strong emphasis on system availability, performance, security, and cost-effectivenessAssist with creating and maintaining the technology roadmapProvide 2nd and 3rd level support for all technologies, including on-call support for all team members and for 3rd parties during product releasesSelecting and testing new hardware and software as required by the businessDocument each newly developed solution to assist in the deployment and on-going operational supportManage assigned projects in a priority sequence to ensure deliverables are met on timeFind and deliver advanced technology solutions that benefit the business.Provide leadership to IT support, security, and infrastructureSit on the Medicentres Senior Team to support overall organizational strategyAlign and emulate the company’s core valuesRequired Qualifications:Post-secondary diploma or degree with a focus in computer Science or related field or equivalent work experience5+ years of IT technical and leadership experience, with a strong preference supporting a medical or clinical environmentExcellent core IT knowledge including deploying, configuring, and troubleshooting network infrastructure, servers, hypervisors, storage solutions, and cloud services. Bash, PowerShell and VB scripting experience considered a strong asset.Experience managing and maintaining data centre availability requirements.Experience effectively managing IT projects through conceptualization to implementation and follow upOutstanding vendor management skills, comfortable negotiating terms and contracts. Able to build relationships and hold vendors accountable on meeting service level commitments.Experience building and maintaining IT strategy, budget, and roadmaps, and the ability to execute within budgetExcellent organization, time management, and communication skillsAwareness of applicable data privacy practices and laws. (HIA, PIPEDA, PHIPA, PCI). Experience with the PIA process in Alberta is an assetClient-first mentality, delivering outstanding customer service. Adaptable and willing to learn new skillsAbility to work in a demanding and fast-paced team environment, and with minimal supervisionExperience with Clinical IT solutions such as Electronic Medical RecordsExperience with the Due Diligence process for mergers and acquisitionsExperience responding to cyber security audits and accreditations#CBM1#LI-VS1We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws. We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.If you experience any technical issues throughout the application process, please email: .