Senior Lifecycle Marketing Specialist – Kabam – Vancouver, BC

Company: Kabam

Location: Vancouver, BC

Expected salary: $75040 – 93800 per year

Job date: Wed, 09 Oct 2024 07:31:31 GMT

Job description: growth, and payer retention. Reporting to the Senior Director, Growth Marketing, the Senior Lifecycle Marketing Specialist… will focus on shaping and executing Kabam’s growth strategy, with a primary emphasis on lifecycle marketing, user acquisition, ad…

LIFECYCLE PLANNER – BATTLEFIELD – TFT – Electronic Arts – Marina Del Rey, CA – Orlando, FL

Company: Electronic Arts

Location: Marina Del Rey, CA – Orlando, FL

Expected salary: $82500 – 122900 per year

Job date: Tue, 01 Oct 2024 23:29:26 GMT

Job description: innovative marketing strategies that engage and excite players. As a Marketing Specialist, you will be responsible for executing campaigns across various channels, including social media, email, and partnerships. You will also analyze data and metrics to optimize performance and drive player engagement. This role requires a creative thinker with a passion for gaming and a strong understanding of digital marketing. Join our team and help shape the future of interactive entertainment!

Marketing Manager – (Product Lifecycle, Strategy and Management) – Teamrecruiter.com – Toronto, ON

Company: Teamrecruiter.com

Location: Toronto, ON

Expected salary:

Job date: Fri, 27 Sep 2024 03:01:32 GMT

Job description: One of our major banking clients is looking for a Marketing Manager – (Product Lifecycle, Strategy and Management)
Duration: 24 months contract with potential for extension or permanency
Location: Toronto, ON – Hybrid (2 days a week, Tuesday & Thursdays)
Working hours: 37.5 hours per week
LOB: Personal & Business Banking‘The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting… or you may be asked to start sooner than the expected start date if you are able to do so !’Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to ssingh@teamrecruiter.comPlease mention the job title above in the subject line
The recruiter in charge of this role is SunitaAfter you have submitted your resume via e-mail please complete the application for this specific job by clicking ‘Submit Your Resume for this Job’ at the bottom of this page to match your resume to the job.If you are interested in further opportunities, why not also do a general registration in our database. By visiting our website and clicking on ‘Database Registration’If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.
Requirements:
ROLE MANDATE:
The Manager, Value Proposition & Lifecycle Management is responsible for leading the development and execution of various initiatives that help our customers make real financial progress. This role will be reporting to the Senior Manager, Value Proposition.
You will be required to understand the competitive landscape and provide a compelling value proposition to attract and deepen client relationships. These projects will be conducted in collaboration with Product, Digital, Marketing, Analytics, Customer Segments, Customer Loyalty & Salesforce Enablement, Virtual Connect and other partners. In addition, responsibilities include end-to-end execution of projects by partnering with internal and external stakeholders.
The individual will also support the development and execution of comprehensive communication strategies that engages, informs and nurtures customer relationships. This role requires a strategic thinker who has a strong understanding of customer experience, data-driven decision making and lifecycle campaign strategy, execution and performance measurement.ROLE RESPONSIBILITIES:
Identifies emerging issues and trends, assists in the development of strategic plans, and recommends and implements solutions based on analysis and implications for the business.
Provides competitive analysis and benchmarking to identify product strengths and gaps, and extract insights.
Designs and produces regular and ad-hoc reports and proficient is using Power BI dashboards. Monitors key performance and growth metrics to identify trends and recommend action plans.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investment.
Defines and implements business cases and strategic roadmaps for banking products and services, including project and budget approvals.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Continuously improves processes to identify issues and deliver excellent customer experience for retail banking customers.
Creates the marketing and lifecycle strategy, including offers and campaigns, and works with Marketing and other partners to execute. Monitors performance of lifecycle programs and campaigns and recommends and executes on optimizations in collaboration with teams.
Qualifications:
MUST HAVES:
5+ years relevant experience in financial services industry, and post-secondary degree in related field of study or an equivalent combination of education and experience
Strong knowledge of banking product management and associated industry and regulatory requirements
Experience with Power BI – being able to read and use (not making reports)
Experience in executing customer strategies and value propositions, particularly those that required co-ordination and project management across the organization with multiple key stakeholders.
Experience in end-to-end development and management of customer lifecycle campaigns – strategy design, execution and performance measurement.
Strong quantitative skills with the ability to analyze issues, consolidate learning to help in development of strategies and business cases. Advanced PowerPoint and Excel skills.NICE TO HAVES:
Previous banking experience (Top 5 banks)
MBASOFT SKILLS:
Excellent ability to manage multiple assignments simultaneously.
Results oriented, driven and self-motivated with a commitment to excellence.
Team oriented, flexible, collaborative, with the ability to influence and lead cross functional groups.
Excellent verbal, presentation & written communication skills.Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply !When you have some time please register in our database (5 minutes process) to be considered for future openings; the link is available on our website at http://www.teamrecruiter.com in the Candidate section. Please follow us on LinkedIn at https://www.linkedin.com/company/teamrecruiter.com/, or on Twitter at https://twitter.com/TeamRecruiter.We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.Have a great day.At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas: IT, Finance, Admin, Sales, Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com.CAMSC and ACSESS certified‘…All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing’‘Please note that emails from our Recruitment Firm may inadvertently be sent to your Spam Folder. When contacted regarding an employment opportunity, please keep an eye on your Spam/Junk Folder to avoid missing important communication.’THE EMPLOYER OF RECORD FOR THIS ROLE WILL BE TEAM RECRUITER / SE.Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.

A major banking client is seeking a Marketing Manager with experience in product lifecycle, strategy, and management for a 24-month contract with potential for extension or permanency in Toronto, ON. The role involves leading initiatives to improve customer financial progress, collaborating with various departments, and executing marketing strategies. The ideal candidate should have a background in the financial services industry, strong quantitative skills, and proficiency in Power BI. The job posting advises interested individuals to submit their resume by email and complete the application process online.

Bilingual Customer Lifecycle Project Manager (French and English) – Grainger – Thornhill, ON

Company: Grainger

Location: Thornhill, ON

Expected salary:

Job date: Sat, 14 Sep 2024 22:44:09 GMT

Job description: sales process, the Customer Life-cycle Project Manager is responsible for the structuring and compliance monitoring…. Reporting to the Sr. Manager, Contract Lifecycle Management, this position demands a strategic approach to managing sales…

Marketing Manager – Product Lifecycle Management – Teamrecruiter.com – Toronto, ON

Company: Teamrecruiter.com

Location: Toronto, ON

Expected salary:

Job date: Sat, 14 Sep 2024 05:54:57 GMT

Job description: One of our major banking clients is looking for a Marketing Manager – Product Lifecycle Management
Duration: 24 months contract with potential for extension or permanency
Location: Toronto, ON – Hybrid (2 days a week, Tuesday & Thursdays)
Working hours: 37.5 hours per week
LOB: Personal & Business Banking‘The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting… or you may be asked to start sooner than the expected start date if you are able to do so !’Please read the job description below. If this interests you, please send a MS-Word version copy of your resume (ASAP) along with a telephone contact number: E-mail to hr@teamrecruiter.comPlease mention the job title above in the subject line
The recruiter in charge of this role is FathiyaAfter you have submitted your resume via e-mail please complete the application for this specific job by clicking ‘Submit Your Resume for this Job’ at the bottom of this page to match your resume to the job.If you are interested in further opportunities, why not also do a general registration in our database. By visiting our website and clicking on ‘Database Registration’If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.
Requirements:
ROLE MANDATE:
The Manager, Value Proposition & Lifecycle Management is responsible for leading the development and execution of various initiatives that help our customers make real financial progress. This role will be reporting to the Senior Manager, Value Proposition.
You will be required to understand the competitive landscape and provide a compelling value proposition to attract and deepen client relationships. These projects will be conducted in collaboration with Product, Digital, Marketing, Analytics, Customer Segments, Customer Loyalty & Salesforce Enablement, Virtual Connect and other partners. In addition, responsibilities include end-to-end execution of projects by partnering with internal and external stakeholders.
The individual will also support the development and execution of comprehensive communication strategies that engages, informs and nurtures customer relationships. This role requires a strategic thinker who has a strong understanding of customer experience, data-driven decision making and lifecycle campaign strategy, execution and performance measurement.ROLE RESPONSIBILITIES:
Identifies emerging issues and trends, assists in the development of strategic plans, and recommends and implements solutions based on analysis and implications for the business.
Provides competitive analysis and benchmarking to identify product strengths and gaps, and extract insights.
Designs and produces regular and ad-hoc reports and proficient is using Power BI dashboards. Monitors key performance and growth metrics to identify trends and recommend action plans.
Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investment.
Defines and implements business cases and strategic roadmaps for banking products and services, including project and budget approvals.
Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
Continuously improves processes to identify issues and deliver excellent customer experience for retail banking customers.
Creates the marketing and lifecycle strategy, including offers and campaigns, and works with Marketing and other partners to execute. Monitors performance of lifecycle programs and campaigns and recommends and executes on optimizations in collaboration with teams.
Qualifications:
MUST HAVES:
5+ years relevant experience in financial services industry, and post-secondary degree in related field of study or an equivalent combination of education and experience
Strong knowledge of banking product management and associated industry and regulatory requirements
Experience with Power BI – being able to read and use (not making reports)
Experience in executing customer strategies and value propositions, particularly those that required co-ordination and project management across the organization with multiple key stakeholders.
Experience in end-to-end development and management of customer lifecycle campaigns – strategy design, execution and performance measurement.
Strong quantitative skills with the ability to analyze issues, consolidate learning to help in development of strategies and business cases. Advanced PowerPoint and Excel skills.NICE TO HAVES:
Previous banking experience (Top 5 banks)
MBASOFT SKILLS:
Excellent ability to manage multiple assignments simultaneously.
Results oriented, driven and self-motivated with a commitment to excellence.
Team oriented, flexible, collaborative, with the ability to influence and lead cross functional groups.
Excellent verbal, presentation & written communication skills.Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply !When you have some time please register in our database (5 minutes process) to be considered for future openings; the link is available on our website at http://www.teamrecruiter.com in the Candidate section. Please follow us on LinkedIn at https://www.linkedin.com/company/teamrecruiter.com/, or on Twitter at https://twitter.com/TeamRecruiter.We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.Have a great day.At Teamrecruiter.com we offer some of the most highly qualified professionals in the workforce. We dedicate an industry trained recruitment specialist to the following areas: IT, Finance, Admin, Sales, Executive Search and Contractors. If you would like to learn more about our full-service recruiting firm please visit our website at www.teamrecruiter.com.CAMSC and ACSESS certified‘…All Offers are conditional on Client Post-Offer Conditions being met and removed by end client prior to written offer signing’‘Please note that emails from our Recruitment Firm may inadvertently be sent to your Spam Folder. When contacted regarding an employment opportunity, please keep an eye on your Spam/Junk Folder to avoid missing important communication.’THE EMPLOYER OF RECORD FOR THIS ROLE WILL BE TEAM RECRUITER / SE.Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.

A major banking client in Toronto is seeking a Marketing Manager for Product Lifecycle Management on a 24-month contract with potential for extension or permanency. The role involves leading initiatives to help customers with financial progress, collaborating with various departments, and executing strategic plans. The ideal candidate should have at least 5 years of experience in the financial services industry, strong knowledge of banking product management, and experience with Power BI. The role requires strong quantitative skills, the ability to manage multiple assignments simultaneously, and excellent communication skills. Interested candidates can apply by sending their resume to hr@teamrecruiter.com.

Marketing Manager (Bank) – Power BI/ Customer Lifecycle/ Value Prop – Teamrecruiter.com – Toronto, ON

Company: Teamrecruiter.com

Location: Toronto, ON

Expected salary:

Job date: Thu, 05 Sep 2024 22:04:54 GMT

Job description: One of our major banking clients is looking for a Marketing Manager (Bank) – Power BI/ Customer Lifecycle/ Value Prop.Duration: 24 months contract with potential for extension or permanencyLocation: Toronto, ON – Hybrid (2 days a week, Tuesday & Thursdays)Working hours: 37.5 hours per week
LOB: Personal & Business BankingROLE MANDATE:The Manager, Value Proposition & Lifecycle Management is responsible for leading the development and execution of various initiatives that help our customers make real financial progress. This role will be reporting to the Senior Manager, Value Proposition.
You will be required to understand the competitive landscape and provide a compelling value proposition to attract and deepen client relationships. These projects will be conducted in collaboration with Product, Digital, Marketing, Analytics, Customer Segments, Customer Loyalty & Salesforce Enablement, Virtual Connect and other partners. In addition, responsibilities include end-to-end execution of projects by partnering with internal and external stakeholders.
The individual will also support the development and execution of comprehensive communication strategies that engages, informs and nurtures customer relationships. This role requires a strategic thinker who has a strong understanding of customer experience, data-driven decision making and lifecycle campaign strategy, execution and performance measurement.ROLE RESPONSIBILITIES:

  • Identifies emerging issues and trends, assists in the development of strategic plans, and recommends and implements solutions based on analysis and implications for the business.
  • Provides competitive analysis and benchmarking to identify product strengths and gaps, and extract insights.
  • Designs and produces regular and ad-hoc reports and proficient is using Power BI dashboards. Monitors key performance and growth metrics to identify trends and recommend action plans.
  • Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
  • Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investment.
  • Defines and implements business cases and strategic roadmaps for banking products and services, including project and budget approvals.
  • Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
  • Continuously improves processes to identify issues and deliver excellent customer experience for retail banking customers.
  • Creates the marketing and lifecycle strategy, including offers and campaigns, and works with Marketing and other partners to execute. Monitors performance of lifecycle programs and campaigns and recommends and executes on optimizations in collaboration with teams.

MUST HAVES:

  • 5+ years relevant experience in financial services industry, and post-secondary degree in related field of study or an equivalent combination of education and experience
  • Strong knowledge of banking product management and associated industry and regulatory requirements
  • Experience with Power BI – being able to read and use (not making reports)
  • Experience in executing customer strategies and value propositions, particularly those that required co-ordination and project management across the organization with multiple key stakeholders.
  • Experience in end-to-end development and management of customer lifecycle campaigns – strategy design, execution and performance measurement.
  • Strong quantitative skills with the ability to analyze issues, consolidate learning to help in development of strategies and business cases. Advanced PowerPoint and Excel skills.

NICE TO HAVES:

  • Previous banking experience (Top 5 banks)
  • MBA

SOFT SKILLS:

  • Excellent ability to manage multiple assignments simultaneously.
  • Results oriented, driven and self-motivated with a commitment to excellence.
  • Team oriented, flexible, collaborative, with the ability to influence and lead cross functional groups.
  • Excellent verbal, presentation & written communication skills.

URGENT: Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.The recruiter in charge of this role is…Fathiya.If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this job description to them and you will be eligible for a referral bonus upon a successful hire.Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply!Please note: Adherence to our end client’s vaccination policy is a requirement.Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES!Teamrecruiter.com IncTeamrecruiter.com is a provider of staffing and recruitment services to Fortune 500 and emerging growth companies across North America. Our consultants and account representatives work internally or externally with our clients assisting them…

A major banking client in Toronto is seeking a Marketing Manager with experience in Power BI, customer lifecycle management, and value proposition. The role involves developing initiatives to help customers financially, collaborating with various teams, and executing projects. The ideal candidate has at least 5 years of financial services experience, strong knowledge of banking products, and skills in Power BI, customer strategy execution, and project management. An MBA and previous banking experience are preferred. Soft skills required include the ability to manage multiple assignments, results orientation, teamwork, and excellent communication skills. Interested candidates can apply with their resume.

Marketing Manager (Bank) – Power BI/ Customer Lifecycle/ Value Prop – Teamrecruiter.com – Toronto, ON

Company: Teamrecruiter.com

Location: Toronto, ON

Expected salary:

Job date: Thu, 05 Sep 2024 22:09:10 GMT

Job description: One of our major banking clients is looking for a Marketing Manager (Bank) – Power BI/ Customer Lifecycle/ Value Prop.Duration: 24 months contract with potential for extension or permanencyLocation: Toronto, ON – Hybrid (2 days a week, Tuesday & Thursdays)Working hours: 37.5 hours per week
LOB: Personal & Business BankingROLE MANDATE:The Manager, Value Proposition & Lifecycle Management is responsible for leading the development and execution of various initiatives that help our customers make real financial progress. This role will be reporting to the Senior Manager, Value Proposition.
You will be required to understand the competitive landscape and provide a compelling value proposition to attract and deepen client relationships. These projects will be conducted in collaboration with Product, Digital, Marketing, Analytics, Customer Segments, Customer Loyalty & Salesforce Enablement, Virtual Connect and other partners. In addition, responsibilities include end-to-end execution of projects by partnering with internal and external stakeholders.
The individual will also support the development and execution of comprehensive communication strategies that engages, informs and nurtures customer relationships. This role requires a strategic thinker who has a strong understanding of customer experience, data-driven decision making and lifecycle campaign strategy, execution and performance measurement.ROLE RESPONSIBILITIES:

  • Identifies emerging issues and trends, assists in the development of strategic plans, and recommends and implements solutions based on analysis and implications for the business.
  • Provides competitive analysis and benchmarking to identify product strengths and gaps, and extract insights.
  • Designs and produces regular and ad-hoc reports and proficient is using Power BI dashboards. Monitors key performance and growth metrics to identify trends and recommend action plans.
  • Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
  • Develops business cases by identifying needs, analyzing potential options, and assessing expected returns on investment.
  • Defines and implements business cases and strategic roadmaps for banking products and services, including project and budget approvals.
  • Supports change management of varying scope and type; tasks typically focused on execution and sustainment activities.
  • Continuously improves processes to identify issues and deliver excellent customer experience for retail banking customers.
  • Creates the marketing and lifecycle strategy, including offers and campaigns, and works with Marketing and other partners to execute. Monitors performance of lifecycle programs and campaigns and recommends and executes on optimizations in collaboration with teams.

MUST HAVES:

  • 5+ years relevant experience in financial services industry, and post-secondary degree in related field of study or an equivalent combination of education and experience
  • Strong knowledge of banking product management and associated industry and regulatory requirements
  • Experience with Power BI – being able to read and use (not making reports)
  • Experience in executing customer strategies and value propositions, particularly those that required co-ordination and project management across the organization with multiple key stakeholders.
  • Experience in end-to-end development and management of customer lifecycle campaigns – strategy design, execution and performance measurement.
  • Strong quantitative skills with the ability to analyze issues, consolidate learning to help in development of strategies and business cases. Advanced PowerPoint and Excel skills.

NICE TO HAVES:

  • Previous banking experience (Top 5 banks)
  • MBA

SOFT SKILLS:

  • Excellent ability to manage multiple assignments simultaneously.
  • Results oriented, driven and self-motivated with a commitment to excellence.
  • Team oriented, flexible, collaborative, with the ability to influence and lead cross functional groups.
  • Excellent verbal, presentation & written communication skills.

URGENT: Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.The recruiter in charge of this role is…Fathiya.If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this job description to them and you will be eligible for a referral bonus upon a successful hire.Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply!Please note: Adherence to our end client’s vaccination policy is a requirement.Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES!Teamrecruiter.com IncTeamrecruiter.com est un fournisseur de services de dotation et de recrutement auprès des entreprises Fortune 500 et des entreprises à croissance émergente en Amérique du Nord. Nos consultants et chargés de comptes travaillent en interne…

A major banking client in Toronto is looking for a Marketing Manager with experience in Power BI, customer lifecycle management, and value proposition. The role involves developing initiatives to help customers with financial progress, collaborating with various internal teams, and executing projects to improve customer relationships. The ideal candidate should have 5+ years of experience in the financial services industry, knowledge of banking product management, and strong quantitative skills. Previous banking experience and an MBA are considered nice-to-haves. Soft skills like multitasking, results orientation, and teamwork are also important. Interested candidates can apply with their updated resume.

Marketing Manager (Bank) – Power BI/ Customer Lifecycle/ Value Prop – Teamrecruiter.com – Toronto, ON

Company: Teamrecruiter.com

Location: Toronto, ON

Expected salary:

Job date: Wed, 04 Sep 2024 23:12:33 GMT

Job description: will be conducted in collaboration with Product, Digital, Marketing, Analytics, Customer Segments, Customer Loyalty & Salesforce…One of our major banking clients is looking for a Marketing Manager (Bank) – Power BI/ Customer Lifecycle/ Value Prop…

Senior Manager, Customer Lifecycle Marketing (Contract) – Questrade – North York, ON

Company: Questrade

Location: North York, ON

Expected salary:

Job date: Wed, 14 Aug 2024 23:46:12 GMT

Job description: Senior Manager, Customer Lifecycle Marketing (Contract) 5700 Yonge St, North York, ON M2M 4K2, Canada Req #2876… Lifecycle Marketing. Could It Be You? The Senior Manager, Lifecycle Marketing – also known as Marketing Engagement Strategy…

Bilingual Senior Manager Client Experience & Lifecycle Management, GTB – Scotiabank – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Sat, 24 Aug 2024 22:02:02 GMT

Job description: Requisition ID: 205242Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Global Transaction BankingGlobal Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.PurposeContributes to the overall success of the Cash Management Channels & Portals in GTB ensuring specific plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies, and procedures.The Senior Manager, Client Experience and Lifecycle Management will oversee the end-to-end client journey within the global cash management channels in GTB, identifying touchpoints, monitoring feedback and client satisfactions. This role requires a strategic thinker with strong leadership skills, adept at managing cross-functional teams and driving continuous improvement initiatives. The ideal candidate will have a deep understanding of client relationship management, process optimization and data driven decision making.What You’ll Do:Developing and executing client journeys and lifecycle strategies for each global cash management channel, to help drive business objectives.Identifying areas of improvement to ensure high quality service delivery.Collaborate with key stakeholders to design and implement CX solutions and strategies to improve client satisfaction and streamline the client journey.Serve as the point of contact for all client journey-related inquiries and initiatives withing cash management channels team.Lead the client experience program and implementation of NPS for the cash management channels.Monitor client feedback and satisfaction metrics to proactively suggest and implement improvements to enhance client experience.Analyzing customer strategy effectiveness and leveraging analytics to manage and optimize campaigns.Share best practices and insights overall client experience.Facilitating communication and collaboration between different teams to ensure a unified approach.Preparing and presenting reports on client lifecycle metrics and performance stakeholders and senior management.Preparing high-standard presentations on a monthly/quarterly basis, related to client lifecycle management insights.Drive improvements in client acquisition, primacy, and retention using feedback from NPS surveys.Identify key drivers of client satisfactions. Work closely with product, sales and customer service teams to improve client engagement and satisfaction.What You’ll Bring:5+ years of experience in client lifecycle management, client experience or related field.Experience working with CX platforms such as Medallia or Qualtrics.Proven track record of managing CX programs, client journeys and enhancing client satisfaction.Strong leadership and influencing skills.Excellent communication and presentation skills, with the ability to build strong relationships with stakeholders.Client-focused mindset with a commitment to delivering exceptional service.Analytical mindset with the ability to interpret data and make informed decisions.Adaptable and able to thrive in a fast-paced, dynamic environment.Bachelor’s degree in Business Administration, Marketing, or related field.Bilingual: English and Spanish is preffered (not mandatory).Work Arrangement:Work in a standard office-based environment; non-standard hours are a common occurrence.Moderate travel internationally might be required.#LI-HybridInterested?If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply – you might be the right candidate for this or other roles at Scotiabank!At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.What’s in it for you?Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank’s Global Transaction Banking (GTB) division supports small business, commercial, and corporate clients with effective treasury management solutions. They are seeking a Senior Manager, Client Experience and Lifecycle Management to enhance client satisfaction and streamline client journeys within the cash management channels. The ideal candidate will have experience in client lifecycle management, strong leadership skills, and excellent communication abilities. The role involves developing and executing client journeys, collaborating with key stakeholders, analyzing customer strategy effectiveness, and improving client engagement. The candidate should have a bachelor’s degree and bilingual abilities in English and Spanish are preferred. This role requires working in a standard office environment with potential for moderate international travel. Scotiabank values diversity and is committed to creating an inclusive work environment for all employees.