Sr. Technical Analyst, MarTech – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Fri, 07 Mar 2025 23:35:41 GMT

Job description: The opportunityThe Sr. Technical Analyst, MarTech is responsible for supporting the implementation and maintenance of all digital analytics tools and Adobe Marketing technology integration for our Manulife US segment. You will collaborate with digital channel owners to ensure proper tagging of their marketing technology and tracking of specific elements/dimensions and partner with IT on the continuous development process of enhancements made on our web and app properties. The MarTech Implementation Consultant will improve efficiencies across the organization and establish standard methodologies for all business units. They are at the forefront of digital analytics implementation technology advancements and explore areas of opportunities.ResponsibilitiesSupport the implementation and maintenance of Digital analytics tools (Adobe Analytics, Tag Management System –Adobe Launch) for the new/existing web properties.Work closely with business analysts to define implementation requirements, Functional/Tagging Specification Documents and maintain documentation on processes of implementation.Collaborate with IT on continuous development work and closely align initiatives on our web properties.Develop, customize, and fix events and tags in complex environments with the use of JavaScript, XML, HTML, and CSS.Implement analytics tracking codes and assist in quality assurance to ensure tagging functionality across all web properties.Improve user web experience by conducting A/B tests and targeting on different pages with Adobe Target, providing insights for strategic decision-making.Seek out standard processes in digital analytics enablement including event-driven data layer standardization, Adobe MarTech integration, etc.How will you create an impact?A successful candidate will have experience in multiple subject areas; particularly around analytics technology and digital analytics tagging strategy, and a solid understanding of digital measurement. The Sr. Technical Analyst, MarTech will collaborate with digital marketing, optimization, IT, and external providers to offer mentorship on outstanding tagging solutions, data integration, and digital analytics governance. They will devise the standardized tagging methodology that will drive the IT-led architectural decisions required to support the platform and will oversee its implementation to ensure that the most relevant variables may be easily extracted using digital analytics and marketing technology systems.What motivates you?You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.What we are looking forUndergraduate degree in engineering, computer science, or IT-related fieldAt least 3 years of demonstrated experience in digital analytics such as Adobe Analytics or Google Analytics, focusing on measurement of digital performance, data integration, and development.Strong JavaScript, XML, HTML, CSS, and computer programming conceptsAdvanced knowledge of dynamic tagging solutions (Adobe Launch/DTM, Google Tag Manager)Hands-on experience in event-driven data layer implementation for Adobe AnalyticsHands-on experience creating and maintaining SDR implementations.Adobe Analytics and related Adobe Experience cloud tools expert (Adobe Experience Manager, Target, Audience Manager, RT-CDP, Adobe APIs etc.)Self-motivated standout colleague with a strategic approachStrong organizational, communications, and time management skillsWhat can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to youValues-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe create opportunities to learn and grow at every stage of your career.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location Toronto, OntarioWorking ArrangementHybridSalary range is expected to be between $71,925.00 CAD – $119,875.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

The Sr. Technical Analyst, MarTech is responsible for implementing and maintaining digital analytics tools and Adobe Marketing technology integration for Manulife US. The role involves collaborating with digital channel owners, IT, and business analysts to ensure proper tagging and tracking of marketing technology. The analyst will also work on continuous development of web properties, improve user experience through A/B testing, and establish standardized methodologies. The ideal candidate will have a technical background in digital analytics, strong programming skills, and expertise in Adobe Analytics and related tools. Manulife offers competitive salary and benefits, opportunities for growth and career development, and a commitment to diversity, equity, and inclusion.

Marketing Specialist, Acquisition & Conversion – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Sun, 09 Mar 2025 07:28:33 GMT

Job description: campaigns, with a specific focus on supporting digital media and television. Align marketing efforts with sales objectives… field. 2+ years of progressive experience in the marketing field, with proven expertise in digital media and television…

The content discusses the importance of aligning marketing efforts with sales objectives and emphasizes the significance of supporting digital media and television campaigns. It specifically mentions the need for at least 2 years of experience in the marketing field, with a focus on digital media and television.

Business Development Manager – Manulife – Vancouver, BC

Company: Manulife

Location: Vancouver, BC

Expected salary:

Job date: Sat, 08 Mar 2025 06:13:31 GMT

Job description: in sales strategies, marketing concepts and product applications An expert in Wealth Management solutions and strategies… an External Wholesaler. as well as roles in our Banking, Insurance, Marketing, Product Management and Asset Management areas…

Sr. Technical Analyst, MarTech – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Fri, 07 Mar 2025 03:02:09 GMT

Job description: The opportunityThe Sr. Technical Analyst, MarTech is responsible for supporting the implementation and maintenance of all digital analytics tools and Adobe Marketing technology integration for our Manulife US segment. You will collaborate with digital channel owners to ensure proper tagging of their marketing technology and tracking of specific elements/dimensions and partner with IT on the continuous development process of enhancements made on our web and app properties. The MarTech Implementation Consultant will improve efficiencies across the organization and establish standard methodologies for all business units. They are at the forefront of digital analytics implementation technology advancements and explore areas of opportunities.Responsibilities

  • Support the implementation and maintenance of Digital analytics tools (Adobe Analytics, Tag Management System –Adobe Launch) for the new/existing web properties.
  • Work closely with business analysts to define implementation requirements, Functional/Tagging Specification Documents and maintain documentation on processes of implementation.
  • Collaborate with IT on continuous development work and closely align initiatives on our web properties.
  • Develop, customize, and fix events and tags in complex environments with the use of JavaScript, XML, HTML, and CSS.
  • Implement analytics tracking codes and assist in quality assurance to ensure tagging functionality across all web properties.
  • Improve user web experience by conducting A/B tests and targeting on different pages with Adobe Target, providing insights for strategic decision-making.
  • Seek out standard processes in digital analytics enablement including event-driven data layer standardization, Adobe MarTech integration, etc.

How will you create an impact?A successful candidate will have experience in multiple subject areas; particularly around analytics technology and digital analytics tagging strategy, and a solid understanding of digital measurement. The Sr. Technical Analyst, MarTech will collaborate with digital marketing, optimization, IT, and external providers to offer mentorship on outstanding tagging solutions, data integration, and digital analytics governance. They will devise the standardized tagging methodology that will drive the IT-led architectural decisions required to support the platform and will oversee its implementation to ensure that the most relevant variables may be easily extracted using digital analytics and marketing technology systems.What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

  • Undergraduate degree in engineering, computer science, or IT-related field
  • At least 3 years of demonstrated experience in digital analytics such as Adobe Analytics or Google Analytics, focusing on measurement of digital performance, data integration, and development.
  • Strong JavaScript, XML, HTML, CSS, and computer programming concepts
  • Advanced knowledge of dynamic tagging solutions (Adobe Launch/DTM, Google Tag Manager)
  • Hands-on experience in event-driven data layer implementation for Adobe Analytics
  • Hands-on experience creating and maintaining SDR implementations.
  • Adobe Analytics and related Adobe Experience cloud tools expert (Adobe Experience Manager, Target, Audience Manager, RT-CDP, Adobe APIs etc.)
  • Self-motivated standout colleague with a strategic approach
  • Strong organizational, communications, and time management skills

What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

Our commitment to you

  • Values-first culture

We lead with our Values every day and bring them to life together.

  • Boundless opportunity

We create opportunities to learn and grow at every stage of your career.

  • Continuous innovation

We invite you to help redefine the future of financial services.

  • Delivering the promise of Diversity, Equity and Inclusion

We foster an inclusive workplace where everyone thrives.

  • Championing Corporate Citizenship

We build a business that benefits all stakeholders and has a positive social and environmental impact.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location Toronto, OntarioWorking ArrangementHybridSalary range is expected to be between $71,925.00 CAD – $119,875.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

The Sr. Technical Analyst, MarTech is responsible for supporting the implementation and maintenance of digital analytics tools and Adobe Marketing technology integration for Manulife US segment. They collaborate with digital channel owners, IT, and external providers to ensure proper tagging and tracking of web properties. The role involves improving efficiencies, establishing standard methodologies, and driving digital analytics enablement. The ideal candidate has a degree in engineering or IT, at least 3 years of experience in digital analytics, and proficiency in JavaScript, XML, HTML, CSS, Adobe Analytics, and related tools. The position offers competitive salary, benefits, growth opportunities, flexible work policies, and a commitment to diversity, equity, and inclusion. Manulife is an Equal Opportunity Employer with a focus on innovation, professional development, and corporate citizenship.

Data Scientist – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Wed, 26 Feb 2025 04:49:54 GMT

Job description: The OpportunityPartner with senior data scientists and business collaborators to improve actuarial risk models, streamline financial operations, optimize HR processes, and drive digital marketing campaigns! Applying brand new analytics and GenAI technologies, you will discover opportunities, build high-impact models, and seamlessly integrate solutions into existing workflows across various corporate functions.You will be at the forefront of our digital transformation journey, championing data-driven decision-making and fostering a culture of continuous improvement. Develop technical skills and gain business insight through collaboration on strategic objectives with cross-functional teams.ResponsibilitiesHolistic Advanced Analytics

  • Work together with actuaries, finance, HR, digital marketing, and IT teams to build and deploy solutions, such as predictive models, machine learning algorithms, and GenAI applications.
  • Translate complex business challenges into analytical frameworks and deliver actionable insights that drive innovation and efficiency.

GenAI & Automation

  • Research and apply Generative AI techniques to automate manual processes, improve data interpretation, and introduce brand new solutions for multiple business domains.
  • Experiment with emerging tools and technologies to maintain a forward-looking approach in analytics and AI.

Data Exploration & Model Development

  • Analyze large-scale structured and unstructured datasets from across corporate functions, uncovering patterns and relationships that inform model building.
  • Develop, test, and refine predictive and prescriptive models that support risk assessment, financial forecasting, marketing optimization, and operational improvements.

Cross-Functional Integration

  • Work closely with a diverse set of stakeholders—from actuaries and finance professionals to HR leaders and digital marketing managers—to ensure insights are effectively integrated into their respective processes.
  • Provide mentorship on standard methodologies for data and collaborate with IT teams to deploy solutions in scalable production environments.

Performance Tracking & Continuous Improvement

  • Monitor and evaluate the performance of models post-deployment, making adjustments to enhance accuracy, reliability, and business value.
  • Incorporate user feedback and evolving business needs to refine analytics strategies and maintain alignment with organizational goals.

Data Governance & Security

  • Adhere to data governance, security, and privacy standards while handling sensitive corporate and employee data.
  • Ensure compliance with relevant regulations and internal policies across multiple functional areas.

Communication & Partner Engagement

  • Communicate complex data science concepts and findings in simple, non-technical terms to help decision-makers act on analytics-based recommendations.
  • Encourage a data-savvy culture by mentoring and enabling non-technical teams to bring to bear analytics tools and insights effectively.

Collaboration & Mentorship

  • Contribute to peer reviews of models and code, ensuring quality control and knowledge sharing within the data science community.
  • Share standard methodologies, stay current on industry trends, and cooperate with senior team members to continually enhance the team’s capabilities.

What motivates you?

  • You obsess about customers, listen, engage and act for their benefit.
  • You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
  • You thrive in teams and enjoy getting things done together.
  • You take ownership and build solutions, focusing on what matters.
  • You do what is right, work with integrity and speak up.
  • You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking forEducational Background

  • Master’s or PhD degree in Data Science, Computer Science, Mathematics, Statistics, or a related field (or equivalent work experience).

Technical Proficiency

  • Solid experience in at least one programming language commonly used in data science (e.g., Python or R).
  • Familiarity with data manipulation, visualization, and machine learning libraries and frameworks.
  • Experience with cloud platforms (Azure, AWS, GCP) or big data frameworks (Spark, Hadoop) is a plus.

Analytical & Problem-Solving Skills

  • Strong ability to analyze complex datasets, identify patterns, and translate findings into robust, scalable solutions.
  • Comfort in applying statistical and machine learning techniques to real-world challenges in actuarial, finance, HR, marketing, or related domains.

Collaboration & Communication

  • Proven track record of working effectively in cross-functional teams; strong verbal and written communication skills.
  • Ability to present technical concepts to varied audiences, influencing partners to adopt data-driven practices.

Adaptability & Growth Mindset

  • Willingness to learn new technologies and continuously improve your skills.
  • Eagerness to work on multiple projects simultaneously in a fast-paced, evolving environment.

Business Insight

  • Basic understanding of corporate functions (Finance, Actuarial, HR, Marketing, IT) and how data analytics can address their unique needs.
  • Enthusiasm for exploring how AI and GenAI can streamline and optimize business processes.

What can we offer you?

  • A competitive salary and benefits packages.
  • A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
  • A focus on growing your career path with us.
  • Flexible work policies and strong work-life balance.
  • Professional development and leadership opportunities.

Our commitment to you

  • Values-first culture: We lead with our Values every day and bring them to life together.
  • Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
  • Continuous innovation: We invite you to help redefine the future of financial services.
  • Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
  • Championing Corporate Citizenship: We build a business that benefits all partners and has a positive social and environmental impact.

#LI-HybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location Toronto, OntarioWorking ArrangementHybridSalary range is expected to be between $75,880.00 CAD – $140,920.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

This content outlines an opportunity to partner with data scientists and business collaborators to improve actuarial risk models, streamline financial operations, optimize HR processes, and drive digital marketing campaigns using advanced analytics and GenAI technologies. The responsibilities include developing predictive models, automating processes with Generative AI, analyzing data, integrating insights across functions, tracking performance, and ensuring data governance and security. The ideal candidate should have a master’s or PhD in a related field, technical proficiency in programming languages, analytical skills, collaboration abilities, adaptability, and a basic understanding of corporate functions. The company offers competitive salary and benefits, growth opportunities, flexible work policies, professional development, and a commitment to diversity, equity, and inclusion. Manulife is an Equal Opportunity Employer with a focus on values, innovation, diversity, and corporate citizenship. The primary location is in Toronto, Ontario, with a hybrid working arrangement. The salary range varies by location and factors such as skills, qualifications, and experience. Eligible employees receive a range of customizable benefits, retirement savings plans, and paid time off.

Product Owner, Individual Insurance Canada – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Wed, 26 Feb 2025 08:41:02 GMT

Job description: The Product Owner will work closely with a team of Product Owners, Manager of Engineering, Delivery squads and Business partners to deliver insurance products, services and capabilities to our customers and advisors. This is a fast paced, changing environment where every day brings something new, and innovative ideas are encouraged. This role will contribute to evolve the customer and advisor experience through simplified and intuitive design; putting the client’s needs first by providing the right tools and solutions to facilitate a positive digital experience. This role will also contribute to the realization of Value Stream strategy, vision, and OKRs by aligning and prioritizing business goals with actionable results.As a Product Owner, you will be responsible for:

  • defining, planning and delivery of products, services and capabilities for features/epics
  • explaining the ‘What’ and ‘Why’ of the features to the delivery squad and stakeholders through use of storyboards and other tools available
  • create and refine user stories in collaboration with stakeholders while maintaining and continuously prioritizing product and release backlog
  • clearly identifying acceptance criteria, assumptions, risks and dependencies along with leading the acceptance testing in conjunction with business partners
  • conducting analysis and incorporate findings, feedback and insights from customer and business research
  • facilitating discussions with stakeholders regarding features in development, obtaining feedback, to make decisions on MVP and adjust user stories accordingly to close the feedback loop with stakeholders
  • developing and maintaining appropriate tracking and reporting of features post-launch to evaluate future investment.

How will you create impact?In our quest to enhance and deliver new digital and self-service capabilities for our customers and advisors, your collaborative nature will bring together internal players from various functions including, but not limited to Product, UW, Technology, Sales, Marketing, Compliance and Operations. You possess an excellent balance of analytical, communication, and leadership skills and are comfortable challenging others to continually improve our offering.What we are looking for:

  • 3-5 years of relevant work experience
  • Experience working in the Life & Living Benefits Insurance industry specilly exposure to Underwriting .
  • Technology background will be a plus.
  • Knowledge and experience working with Agile framework along with common tools such as Confluence, JIRA, Mural, PPT, etc.
  • Extensive hands-on experience in requirement gathering, definition EPICS, Features, writing User Stories, Refining the stories, defining Acceptance Critera nd Definition of Ready, creating sprint roadmap, prioritizing backlog, etc.
  • Hand-on experience running Agile methodologies like Daily Refinement, Sprint Planning, Sprint Review, Retro etc.
  • Ability to proactively identify potential risks and timely reporting to leadership team.
  • Excellent verbal & written communication skills including the ability to clearly articulate business needs to technical resources and reporting and presenting to Sr Leaders and Executives.
  • PO certification is desired.
  • Strong organizational and problem-solving skills while working in a fast-paced environment with changing priorities
  • Ability to influence and resolve conflict without having direct authority; confidence to raise issues as required
  • Ability to foster positive relationships and effectively lead various sized groups to attain collaborative and innovative solutions
  • Adaptable and great aptitude for change; reprioritize conflicting workloads and deliverables.

#LI-hybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location Toronto, OntarioWorking ArrangementHybridSalary range is expected to be between $71,925.00 CAD – $119,875.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

The Product Owner will collaborate with various teams to deliver insurance products, services, and capabilities to customers and advisors in a fast-paced, innovative environment. Responsibilities include defining, planning, and delivering products, creating user stories, facilitating discussions, and tracking features post-launch. The role requires 3-5 years of relevant experience, familiarity with Agile frameworks and tools, strong communication skills, and the ability to work in a fast-paced environment. Manulife is an Equal Opportunity Employer offering a range of benefits and a supportive work environment.

Senior Product Owner – Customer Data Platforms (CDP) – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Sun, 23 Feb 2025 02:01:50 GMT

Job description: Manulife is seeking a Product Owner with experience in Customer Data Platforms (CDP) to join our team. In this role, you will lead the planning and delivery of CDP implementations, collaborating closely with data engineers and business analysts. You will report to the Director of Data Activation & Segmentation and the Director of Global Performance Marketing Shared Service, contributing to the enhancement of our digital marketing capabilities.At Manulife, we are dedicated to cultivating an inclusive and empowering environment where all team members can thrive. We encourage applications from individuals of all backgrounds, and are dedicated to building a diverse workforceResponsibilitiesPartner with business, marketing, and program management teams to gather and document requirements for CDP implementation use-cases.Work collaboratively with data enablement and engineering teams to analyze and document technical dependencies.Ensure requirements are clearly defined, aligned with business objectives, and communicated effectively to technical teams.Collaborate with business analysts, data engineers, and web data specialists to plan and prioritize the delivery of CDP use-cases and improvements.Develop and maintain project plans, timelines, and resource allocations to meet project goals on time.Communicate timelines clearly with internal and external teams.Lead the process of logging, prioritizing, and planning change requests for CDP projects.Assess the impact of changes on current processes and systems and work with team members to implement adjustments as needed.Serve as the main point of contact for team members involved in GWAM Canada Retirement CDP projects.Facilitate communication and alignment between business units and technical teams, addressing any issues or concerns.Coordinate with data engineering, web data engineering, and business analysis teams to achieve project goals, fostering a collaborative environment for successful outcomes and effective problem-solving.How will you create an impact?In this role, you will have the opportunity to work with a dynamic and collaborative team, and to make a significant impact on the delivery of technology services to our global organization.What motivates you?You obsess about customers, listen, engage and act for their benefit.You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.You thrive in teams and enjoy getting things done together.You take ownership and build solutions, focusing on what matters.You do what is right, work with integrity and speak up.You share your humanity, helping us build a diverse and inclusive work environment for everyone.What we are looking for5 or more years of proven experience as in a similar role, particularly working on MarTech implementation projects.Bachelor’s degree or equivalent experience in Business Administration, Information Technology, Data Science, or a related field.Relevant certifications or additional training in CDP, digital transformation, or project management are preferred.Experience leading digital transformation projects and handling multi-functional teams.Familiarity with Customer Data Platforms (CDP), preferably Adobe Experience Platform (AEP).Knowledge of offline data integration and Azure Data Lake is highly desirable.Understanding of data engineering and web and app data collection principles.Experience in the financial services industry in Canada is a plus.What can we offer you?A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.Our commitment to youValues-first cultureWe lead with our Values every day and bring them to life together.Boundless opportunityWe create opportunities to learn and grow at every stage of your career.Continuous innovationWe invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location Toronto, OntarioWorking ArrangementHybridSalary range is expected to be between $94,220.00 CAD – $174,980.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife is looking for a Product Owner with experience in Customer Data Platforms (CDP) to join their team. The role involves leading the planning and delivery of CDP implementations, working closely with data engineers and business analysts. The ideal candidate will have experience in MarTech implementation projects and knowledge of CDPs, particularly Adobe Experience Platform. Manulife values diversity and offers a competitive salary, benefits packages, and opportunities for professional development and growth. They are committed to creating an inclusive work environment where everyone can thrive.

Associate Product Owner – Agile Marketing, Affinity Markets – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Sun, 23 Feb 2025 07:10:33 GMT

Job description: At Manulife, our Affinity Marketing Team is committed to driving growth through strategic customer retention and expansion initiatives. We are seeking a talented Associate Product Owner to support our efforts in retaining existing clients and expanding their engagement with our products and services.What role will I play?As an Associate Product Owner within the Affinity Marketing team, you will be an integral part of an agile marketing squad dedicated to producing a variety of creative assets, including digital content, video, print advertising, and written content, to support our marketing campaigns.At Affinity Markets, we deliver trusted insurance solutions to support and protect Canadians when it matters most. Through our direct-to-consumer channels – CoverMe.com and JohnHancocktravel.com, as well as partnerships with Alumni & Professional Associations, Advisors, Travel Agents, and Mortgage Brokers, we offer a range of Health & Dental, Life, Travel, and Mortgage insurance products.Your role will focus on enhancing customer retention strategies by collaborating closely with the Senior Product Owner, agile squad, delivery teams, marketing teams, and business partners. By leveraging data, customer insights, and agile principles, you’ll help accelerate growth and expand our customer base.As an Associate Product Owner, you will assist the Product Owner with:

  • Customer retention strategy: Defining, planning, and delivering products, services, and features that enhance customer retention and growth opportunities in collaboration with marketing and sales.
  • Agile delivery: Identifying, curating, and prioritizing User Stories while gathering requirements from business partners, and clearly identifying acceptance criteria, assumptions, risks, and dependencies. You will also be actively participating in sprint planning, daily standups, sprint reviews, and retrospectives.
  • Day-to-day team support: Booking and organizing meetings, coordinating inputs for the squad, facilitating meeting discussions and documentation, invoice management, peer review of creative, etc.
  • Customer Journey Mapping & Optimization: Optimizing the customer retention journey, ensuring all touchpoints are aligned and designed to nurture and support our customers. Identifying pain points in the retention funnel and implementing targeted solutions to improve retention and cross-sell results.
  • Cross-Functional Collaboration: Collaborating closely with squad and external stakeholders to ensure the successful delivery to the market.
  • Data-Driven Decisions: Conducting analysis and incorporating findings, feedback, and insights from customer and business research to improve retention strategies, including nurture, cross-sell, and up-sell opportunities.
  • Market Research & Analysis / Customer-Centric Mindset: Conducting basic market research and analysis, and user testing to understand basic customer behavior and needs.
  • Strategic & Creative Thinking: Setting up and participating in creative brainstorming sessions, and supporting the development of marketing strategies and creative assets.
  • Campaign Management & Optimization: Supporting the planning, development, maintenance, and evolution of marketing assets, and coordinating with cross-functional teams and vendors.
  • Experimentation and A/B Testing: Assisting in designing and executing basic marketing experiments.

Who are you?

  • You are passionate about customers, constantly seeking ways to listen, engage, and act to enhance their experiences and foster loyalty.
  • You think big, with a constant curiosity to discover ways to use an agile mindset to achieve business outcomes.
  • You thrive in team environments, believing that collaboration drives innovation and customer-focused solutions.
  • You take ownership with an entrepreneurial mindset, building solutions that prioritize customer retention and business growth.
  • You act with integrity, doing what is right and speaking out when necessary.
  • You promote diversity and inclusivity in the workplace, creating an environment where everyone can thrive.

Competencies for the role:

  • Strong analytical, troubleshooting, and problem-solving skills in a fast-paced environment with changing priorities.
  • Detail-oriented and strong organizational skills to ensure day-to-day operations are smooth and efficient.
  • Excellent verbal and written communication skills, able to clearly articulate business needs.
  • Entrepreneurial drive and demonstrated ability to achieve stretch goals in an innovative environment.
  • Ability to influence and resolve conflict without direct authority; confidence to address issues as they arise.
  • Experience managing external vendors and resources, for print and digital executions including quoting, liaising between teams, and ongoing coordination/timeline management.

Qualifications:

  • Bachelor’s degree in Marketing, Business, or a related field
  • 2 – 5 years of relevant work experience
  • Experience working in the Financial Services and/or Life & Living Benefit Insurance industry
  • Experience with Agile, Design Thinking, User Centered Design, User Experience, and journey mapping is an asset

What we bring:

  • Ambitious goals and a commitment to transforming our industry.
  • A leadership team dedicated to your growth and success.
  • Our best, every day.
  • Learn more about us here Manulife Careers.

#LI-hybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location Toronto, OntarioWorking ArrangementHybridSalary range is expected to be between $61,350.00 CAD – $102,250.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife’s Affinity Marketing Team is looking for an Associate Product Owner to help with customer retention and expansion initiatives. The role involves working with various teams to enhance customer retention strategies through agile marketing practices. The ideal candidate should have strong analytical, organizational, and communication skills, as well as experience in the financial services or insurance industry. Manulife offers a competitive salary and benefits package, as well as opportunities for growth and development.

Manulife – Associate Manager, Disability Operations – Ontario

Company: Manulife

Location: Ontario

Expected salary:

Job date: Sat, 22 Feb 2025 00:38:52 GMT

Job description: Join Our Winning Team as an Associate Manager and Make a Difference!Are you ready to take your leadership skills to the next level and make a positive impact in the lives of Canadians? We are looking for dynamic Associate Managers to lead and inspire teams of Absence Management, Short Term Disability and Long Term Disability Case Managers. If you are passionate about fostering growth, enhancing client relations, and driving exceptional service outcomes, this is the opportunity you’ve been waiting for.Why This Role?Lead with Impact: Guide a talented team of Case Managers, ensuring they deliver best in class disability management practices and procedures.Build Strong Relationships: Play a pivotal role in establishing and nurturing client relations, both internally and externally.Drive Results: Oversee workflows to optimize resources and achieve business and service excellence.Foster Growth: Plan and oversee the professional development of your team, ensuring they reach their full potential.What You’ll Bring to the Table:Influential Leader: Use your exceptional influence, negotiation, and relationship management abilities to inspire and maximize your team’s potential.Customer-Centric Approach: Your customer-focused mindset and desire to build strong partnerships will enhance our service delivery.Strategic Mindset: your ability to develop stretch goals and work with your team to attain them.Organizational Guru: Your commitment to continuous improvement and organizational skills are key to our success.Mastery in Disability Case Management: Leverage your extensive experience to make a real impact.Bilingual Brilliance: Your proficiency in both English and French will set you apart and is a significant asset in our diverse workplace. Note, English only roles also available.Industry Insight: Utilize your deep understanding of Disability Management techniques and the disability industry to lead with confidence.Analytical Wizardry: Your strong analytical skills, problem-solving prowess, and decisive nature will help us navigate complex challenges.Tech-Savvy Innovator: Your technical aptitude, coupled with knowledge of adult learning theories, will drive cutting-edge solutions.Agile Mindset: Bring your knowledge of agile and change management methodologies to help us adapt and thrive in a rapidly changing world.Multitasking Maestro: Your ability to manage multiple competing priorities in a fast-paced environment will keep us moving forward.Change Champion: Embrace change and use it as a catalyst for innovation and positive outcomes.Digital Communicator: Experience in supporting and leading remote teams effectively will be invaluable.Required Qualifications:A university degree in a relevant field.Deep knowledge of disability products, processes, and best practices.2-3 years of proven leadership experience with exceptional leadership skills.Expertise in coaching, mentoring, and developing talent.Proficiency in English and French will be an asset. The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.Preferred Skills:Ability to manage changing workflows with ease.Strong multitasking skills and the ability to deliver under tight deadlines.Exceptional problem-solving abilities with a client-focused approach.Business savvy and adaptability in high-pressure situations.Team-oriented mindset with a knack for collaboration in fast-paced environments.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Working ArrangementRemoteSalary & BenefitsSalary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Marketing Specialist – Acquisition/Conversion, Affinity Markets – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Sat, 22 Feb 2025 02:32:13 GMT

Job description: Join our dynamic Affinity Marketing Team at Manulife, where we are dedicated to where we are dedicated to expanding our customer base and enhancing customer conversion rates. We offer innovative insurance solutions (Health & Dental, Life, Travel and Mortgage insurance in partnership with our Affinity partners, advisors, agents, and brokers) tailored to the unique needs of our clients, and we are looking for a passionate Marketing Specialist to help drive our customer acquisition and conversion efforts.Key Responsibilities:

  • Develop and execute targeted marketing campaigns to attract new customers and convert leads into policyholders.
  • Analyze market trends and customer data to identify opportunities for growth and optimize marketing strategies.
  • Collaborate with the creative team to develop compelling content and marketing materials.
  • Monitor and report on campaign performance, providing insights and recommendations for improvement.
  • Implement A/B testing to refine and enhance marketing tactics.
  • Assist in the management of digital marketing channels, including email, social media, paid advertising, print, and direct mail.
  • Work closely with the sales team to ensure alignment and support in lead generation and conversion efforts.
  • Conduct competitive analysis to benchmark performance and identify areas for improvement.
  • Support the development and maintenance of the marketing calendar to ensure timely execution of campaigns.
  • Participate in brainstorming sessions to generate new ideas for customer acquisition and conversion.

Qualifications:

  • Bachelor’s degree in Marketing, Business, or a related field.
  • 2+ years of experience in marketing, with a focus on acquisition and conversion.
  • Strong analytical skills and proficiency in data analysis tools.
  • Excellent written and verbal communication skills.
  • Experience with digital marketing platforms and tools (e.g., Adobe Analytics, CRM systems).
  • Ability to work in a fast-paced environment and manage multiple projects simultaneously.
  • Knowledge of print and direct mail marketing strategies.
  • French language skills are an asset.

Benefits:

  • Competitive salary and performance-based bonuses.
  • Comprehensive health, dental, and vision insurance.
  • Opportunities for professional development and growth.
  • Collaborative and supportive team environment.

#LI-hybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location Toronto, OntarioWorking ArrangementHybridSalary range is expected to be between $61,350.00 CAD – $102,250.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife’s Affinity Marketing Team is seeking a Marketing Specialist to help expand the customer base and enhance conversion rates through targeted campaigns and data analysis. The ideal candidate will have a degree in Marketing or Business, 2+ years of marketing experience with a focus on acquisition and conversion, and proficiency in digital marketing platforms. Benefits include a competitive salary, health insurance, professional development opportunities, and a collaborative team environment. Manulife is committed to diversity and equal access to employment, offering accommodations as needed. The salary range for the position varies based on location and market conditions.