Manager, Member Personalization – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Sat, 28 Jun 2025 00:25:18 GMT

Job description: We are seeking a motivated Manager to join our Group Benefits Member Personalization team!This role is responsible for developing and executing innovative strategies that drive engagement with our members. This role will be critical in furthering our digital transformation strategy and personalizing the member experience.In this role, you will collaborate with cross-functional teams to execute on high-impact opportunities to optimize member engagement that support achievement of identified KPIs. Fostering a deep partnership with enterprise data, analytics, marketing, and technology teams, you will be responsible for ensuring seamless delivery of our personalized communications strategy.*This is a hybrid opportunity in our Toronto or Waterloo office locations (3 days in office).Position Responsibilities:Digital platform communications roadmap planning and prioritizationMaintain the inventory of all the trigger based/ongoing communication and build a plan to transition them to new journeys, data points and templates.Prepare a strategic view of historical performances, identify customer pain points, drivers of calls/chat volume. Work with relevant teams to analyze trends and build a roadmap of tactics.Stay current with industry trends and best practices in digital engagement and personalization, applying insights to continuously improve strategies and tactics.Digital platform engagement and personalized communications deliveryResponsible for delivery of our member communications including collaboration with data, marketing, product, and technology teams to execute the digital communication and personalization strategy.Lead post campaign performance analysis to help refine strategies based on insights.Be a SME to the Product/Operations team to help define and monitor key performance indicators (KPIs) of digital engagement initiatives, identify potential focus areas and regularly track progress towards shared goalsDigital platform marketing and communications strategy, planning and executionCollaborate with marketing, product, technology, and analytics teams to further refine our member experience strategy and implement this across all our digital touchpoints including web, mobile app, and email.Leadership and coachingDay-to-day management presence and support for your team.Required Qualifications:4+ years of relevant experience, including digital product engagement and communications strategy.Experience managing a team.Experience executing digital campaign strategy by utilizing learnings from past performance and data-driven insights.Experience in analyzing reports and dashboards leveraging Adobe Analytics and Power BI to provide timely recommendations to improve overall digital performance for assigned initiatives.Experience project managing cross functional teams to plan, design, build and launch projects, with great attention to detail and transparency.Strong ability to rapidly gather, structure, and present data analysis with experience working with data science teams to derive actionable results.Strong communication skills, including ability to translate complex technical issues into fundamental concepts.Strong relationship-building skills to build effective working relationships with Segment and business unit leaders.Highly developed financial acumen and business orientation.Ability to influence across all lines of business and at all levels within the Company.Adaptability to respond to changing and competing priorities.Work well under pressure.Polished presentation skills.High level of self-motivation and keen sense of ‘owning’ and delivering on project deliverables.Preferred Qualifications:1-3 years of Group Benefits experience is an asset.University degree. MBA or other business-oriented education would be an assetExperience with digital health businesses, services, platforms and / or assets.University degree. MBA or other business-oriented education would be an asset.Experience with Scaled Agile Framework (SAFe).When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.#LI-HybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Referenced Salary Location Toronto, OntarioWorking Arrangement HybridSalary range is expected to be between $86,250.00 CAD – $155,250.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Position Overview:

Manulife is seeking a Manager for its Group Benefits Member Personalization team, focusing on enhancing member engagement and supporting digital transformation. The role is hybrid, primarily based in Toronto or Waterloo, requiring three days in-office.

Key Responsibilities:

  • Develop and implement strategies to drive member engagement.
  • Collaborate with cross-functional teams on optimizing member communication.
  • Maintain and transition communication strategies to enhance personalization.
  • Analyze performance data and industry trends to improve engagement tactics.
  • Lead performance analysis of communication campaigns.
  • Manage and coach a team, ensuring effective project execution across various digital platforms.

Required Qualifications:

  • Minimum of 4 years’ experience in digital product engagement and communications.
  • Proven team management skills and experience in executing digital campaigns.
  • Proficiency in data analysis tools, such as Adobe Analytics and Power BI.
  • Strong communication and relationship-building skills.
  • Ability to adapt to changing priorities and manage under pressure.

Preferred Qualifications:

  • 1-3 years of Group Benefits experience is desirable.
  • University degree, with an MBA being a plus.
  • Familiarity with digital health services and Scaled Agile Framework (SAFe).

Company Culture & Benefits:

Manulife is committed to diversity and inclusion, offering a flexible work environment, comprehensive benefits, and opportunities for professional growth. Employees have access to various health, wellness, and retirement savings plans along with generous vacation and leave policies.

Salary Range:

The salary for this role ranges from $86,250 to $155,250 CAD, influenced by local market conditions and candidate qualifications.

Manulife – Lead Technical Product Manager (Director level – individual contributor) – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Fri, 13 Jun 2025 04:13:25 GMT

Job description: The OpportunityWe have an exciting opportunity for a Lead Technical Product Manager (Individual contributor – Director level) within Product and Platform Services team.We are seeking a talented, motivated and driven individual who will be responsible for being a Lead Technical Product Manager for driving better Developer Experience when using Cloud services (Infrastructure/Containers, PaaS and Data Analytics) and Developer tools.Work arrangement: Hybrid – 3 days in office, 2 days from Home; Remote working option is not available.People Leader Role: NoPosition Responsibilities:You will be creating vision, strategy and elaborating use cases/requirements that engineering teams would love to deliver. This will be through engagement with internal customers (business segments), application owners, developers, cloud operations and security teams, product managers, engineering team and leadership. You will also be responsible for developing deliverable/release technical content for stakeholder consumption.You will interact cross-functionally with engineering, product managers, cloud operations team and internal business segments.Required Qualifications:Drive vision and strategy for Manulife Cloud and Developer ServicesResponsible for Elaboration of Use cases/requirements and maintains a prioritized product backlog (epics and user stories) based on business value, ROI and company vision.Responsible for owning Product Owner responsibilities for Agile Scrum/Kanban squad(s)Work both internally with functional groups (engineering, product managers, cloud operations team and internal business segments) to drive technical release content and deliverables.Engage with customers (business segments) on an occasional basis, solicit requirements and prioritize backlog accordingly.Create technical content for stakeholder consumptionOwn roadmap for Manulife Cloud Container/PaaS/Data Analytics servicesDeliver Solution/Feature Presentations/Demos at business reviews and meetings.Understands and critiques the architecture proposed by architecture team and ensures that the engineering team delivery is aligned to addressing business needsWork with scrum masters/program managers to track schedule against the roadmap, and escalate risks/ issues.Preferred Qualifications:Product Owner certification requiredMBA or equivalent strongly preferred10+ years of experience in Cloud Services/software/automation industry preferred4+ years of experience in Product Management preferredExperience in product owner responsibilities focused on Developer tools and Public Cloud Services, Software, Automation and Orchestration tools.Technical knowledge of Development tools, Public Cloud (preferably Azure) Containers, Platform-as-a-Service (PaaS), Data Analytics technologies and GenAI technologiesFamiliarity of GenAI technologies, Cloud automation, Devsecops and Application/Platform/Infrastructure security and monitoring tools preferred.Experience with Agile development/Scrum methodologies required.Leadership skills to take new challenges and creativity to take new approaches to problemsBS or equivalent required.Prior Product Owner background in software development and/or IT projects required.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see#LI-JHAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Referenced Salary Location Toronto, OntarioWorking Arrangement HybridSalary range is expected to be between $110,530.00 CAD – $205,270.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife – Underwriter, Affinity Markets – Ontario

Company: Manulife

Location: Ontario

Expected salary:

Job date: Sun, 15 Jun 2025 02:42:27 GMT

Job description: Manulife’s Affinity Underwriting team is looking for high-energy, passionate, customer-obsessed and creative individuals to join our world-class Underwriting team!As an Underwriter in Affinity Markets, you will have the privilege of working with varied distribution channels including National Accounts, MGAs, and Advisors. You will grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, and individual development planning.*This is a work from home position, and we are open to candidates in any Canadian province.Position Responsibilities:Select & classify risks according to Manulife’s philosophy and standards.Provide excellent customer service and build positive relationships with all internal & external clients.Compliance with all legislation and consumer regulation as they apply to risk classification, privacy, and disclosure.Identify and provide solutions to work related problems and procedures.Ensure team goals are met at all times and promote an atmosphere of confidence and trust with all customers to facilitate acceptance of decisions.Be on the lookout for trends and changes in medicine, knowledge of human anatomy, medical terminology, diseases, tests, and modes of treatment.Putting our customers first by being committed to finding the right solutions and going the extra mile because it’s the right thing to do.Required Qualifications:Minimum 5 years of demonstrated professional experience as a life insurance underwriter.Approval limit of at least 1.5 million in life insurance, $100,000 in critical illness insurance (CI), and $10,000 disability insurance (DI).Continuous learning mindset and general awareness of current events, financial industry issues, and trends.Excellent analytical skills with the ability to define, research, and solve problems.Exemplary customer service skills and excellent oral and written communication skills.Ability to understand, preserve, and apply current technical information to everyday work problems.Demonstrated knowledge of pricing tools, systems, and processes as well as your ability to articulate the underlying principles and philosophies.Organized with great attention to detail.Adaptable and flexible in the face of change.Ability to work under tight deadlines.Preferred Qualifications:Working towards, or completion of insurance-related courses such as LOMA and/or FALU, FLMI, and ACS designations.A university or college degree in a related discipline is considered an asset.Bilingual (French & English) an asset – If in Québec, the successful candidate must communicate in English and French to support clients from various jurisdictions outside of Quebec.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Referenced Salary Location CAN, Ontario – Full Time RemoteWorking Arrangement RemoteSalary range is expected to be between $68,775.00 CAD – $114,625.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife – Underwriter, Affinity Markets – Ontario

Company: Manulife

Location: Ontario

Expected salary:

Job date: Sun, 15 Jun 2025 03:15:55 GMT

Job description: Manulife’s Affinity Underwriting team is looking for high-energy, passionate, customer-obsessed and creative individuals to join our world-class Underwriting team!As an Underwriter in Affinity Markets, you will have the privilege of working with varied distribution channels including National Accounts, MGAs, and Advisors. You will grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, and individual development planning.*This is a work from home position, and we are open to candidates in any Canadian province.Position Responsibilities:Select & classify risks according to Manulife’s philosophy and standards.Provide excellent customer service and build positive relationships with all internal & external clients.Compliance with all legislation and consumer regulation as they apply to risk classification, privacy, and disclosure.Identify and provide solutions to work related problems and procedures.Ensure team goals are met at all times and promote an atmosphere of confidence and trust with all customers to facilitate acceptance of decisions.Be on the lookout for trends and changes in medicine, knowledge of human anatomy, medical terminology, diseases, tests, and modes of treatment.Putting our customers first by being committed to finding the right solutions and going the extra mile because it’s the right thing to do.Required Qualifications:Minimum 5 years of demonstrated professional experience as a life insurance underwriter.Approval limit of at least 1.5 million in life insurance, $100,000 in critical illness insurance (CI), and $10,000 disability insurance (DI).Continuous learning mindset and general awareness of current events, financial industry issues, and trends.Excellent analytical skills with the ability to define, research, and solve problems.Exemplary customer service skills and excellent oral and written communication skills.Ability to understand, preserve, and apply current technical information to everyday work problems.Demonstrated knowledge of pricing tools, systems, and processes as well as your ability to articulate the underlying principles and philosophies.Organized with great attention to detail.Adaptable and flexible in the face of change.Ability to work under tight deadlines.Preferred Qualifications:Working towards, or completion of insurance-related courses such as LOMA and/or FALU, FLMI, and ACS designations.A university or college degree in a related discipline is considered an asset.Bilingual (French & English) an asset – If in Québec, the successful candidate must communicate in English and French to support clients from various jurisdictions outside of Quebec.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Referenced Salary Location CAN, Ontario – Full Time RemoteWorking Arrangement RemoteSalary range is expected to be between $68,775.00 CAD – $114,625.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife – Senior Underwriting Consultant, High Net Worth – Ontario

Company: Manulife

Location: Ontario

Expected salary:

Job date: Fri, 20 Jun 2025 22:37:00 GMT

Job description: Manulife’s Underwriting team is renowned for thought leadership and innovative ways to underwrite complex files. We are looking for highly tenured Senior Underwriting Consultants with a growth-minded, service-oriented mindset to join our High Net Worth team!We offer industry-leading training and development opportunities within and beyond traditional underwriting roles. As a member of our exceptional team, you’ll be part of shaping the future of insurance excellence.This is a work from home position, and we are open to candidates in any Canadian province.Position Responsibilities:Communicate and collaborate with sales and head office colleagues to provide the highest quality and competitive decisions to our high-net-worth customers.Conduct risk assessment and classification by Manulife’s philosophy and standards.Maintain positive and effective relationships with internal and external partners.Consistently deliver the best customer experience by making every interaction significant.Align with consumer laws and regulations regarding risk classification, confidentiality and disclosure.Identify and propose solutions to problems and procedures related to the underwriter’s work.Required Qualifications:Minimum of 5 years of individual life underwriting experience.$5,000,000+ Life signing authority.Experience and exposure working within the high net worth market specifically.Sales and relationship-focused mindset with a drive for earning business and continuing to earn business in this competitive market.Working towards, or completion of FALU, FLMI and ACS designations.Strong knowledge of medical terminology including physiology, anatomy, pharmacology, imaging, diagnostic testing and treatments.Strong knowledge in how non-medical risks impact mortality, including hazardous occupations, sports, avocations and lifestyle.Experience with financial reports and training in anti-money laundering practices.Excellent oral and written communication skills.Preferred Qualifications:Bilingual (French & English) an asset – If in Québec, the successful candidate must communicate in English and French to support clients from various jurisdictions outside of Quebec.Bilingual in English and Mandarin is an asset.100,000+ CI authority.University or college degree in a related discipline such as medical, research or financial.Strong negotiation skills.Interest in representing the company via external presentations, panels, or conferences.Experience in co-signing, referral reviews, mentoring, etc.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.#LI-RemoteAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Referenced Salary Location CAN, Ontario – Full Time RemoteWorking Arrangement RemoteSalary range is expected to be between $80,700.00 CAD – $145,260.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife – Disability Case Manager – Ontario

Company: Manulife

Location: Ontario

Expected salary:

Job date: Sat, 21 Jun 2025 00:35:52 GMT

Job description: Join Manulife’s Canadian Disability and Group Life team as a Disability Case Manager and experience the flexibility of a 100% remote position. In this vital role, you will support plan members across Canada, guiding them through their journey of illness, recovery, and return to work. Your responsibilities will include providing disability benefits and engaging in proactive case management with a focus on successful reintegration into the workforce. You will use your critical thinking and analytical skills to evaluate contract terms and medical information, determine eligibility for disability payments, and optimally handle your daily tasks. Strong telephonic communication skills are essential as you connect with plan members and make impactful decisions.Your education and experience will help our hiring team in identifying the role that best aligns with our needs, whether in Absence Management Consultative Services (AMCS), Short-Term Disability (STD), or Long-Term Disability (LTD) claims.Position Responsibilities:Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner.Assessing claims based on contractual, medical, and vocational barriers.Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialists and medical consultants) to drive cases to a successful return to work or job resolution ready.Writing letters to communicate pertinent benefit related information based on analytical reasoning.Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members including delivering difficult claims related decisions.Qualifications:Bilingualism (English and French) is an asset. The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program or equivalent work experience.Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines.Knowledge of disability management and/or group benefits is an asset.A background in a health-related field is advantageous.Comfortable and skilled in handling both incoming and outgoing calls.Excellent organizational and prioritization skills are critical for handling diverse tasks.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Referenced Salary Location CAN, Ontario – Full Time RemoteWorking Arrangement RemoteSalary range is expected to be between $50,700.00 CAD – $84,500.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife – Underwriter, Affinity Markets – Ontario

Company: Manulife

Location: Ontario

Expected salary:

Job date: Wed, 04 Jun 2025 23:16:42 GMT

Job description: Manulife’s Affinity Underwriting team is looking for high-energy, passionate, customer-obsessed and creative individuals to join our world-class Underwriting team!As an Underwriter in Affinity Markets, you will have the privilege of working with varied distribution channels including National Accounts, MGAs, and Advisors. You will grow your skills and career through our best-in-class onboarding experience, ongoing learning opportunities, and individual development planning.*This is a work from home position, and we are open to candidates in any Canadian province.Position Responsibilities:Select & classify risks according to Manulife’s philosophy and standards.Provide excellent customer service and build positive relationships with all internal & external clients.Compliance with all legislation and consumer regulation as they apply to risk classification, privacy, and disclosure.Identify and provide solutions to work related problems and procedures.Ensure team goals are met at all times and promote an atmosphere of confidence and trust with all customers to facilitate acceptance of decisions.Be on the lookout for trends and changes in medicine, knowledge of human anatomy, medical terminology, diseases, tests, and modes of treatment.Putting our customers first by being committed to finding the right solutions and going the extra mile because it’s the right thing to do.Required Qualifications:Minimum 5 years of demonstrated professional experience as a life insurance underwriter.Approval limit of at least 1.5 million in life insurance, $100,000 in critical illness insurance (CI), and $10,000 disability insurance (DI).Continuous learning mindset and general awareness of current events, financial industry issues, and trends.Excellent analytical skills with the ability to define, research, and solve problems.Exemplary customer service skills and excellent oral and written communication skills.Ability to understand, preserve, and apply current technical information to everyday work problems.Demonstrated knowledge of pricing tools, systems, and processes as well as your ability to articulate the underlying principles and philosophies.Organized with great attention to detail.Adaptable and flexible in the face of change.Ability to work under tight deadlines.Preferred Qualifications:Working towards, or completion of insurance-related courses such as LOMA and/or FALU, FLMI, and ACS designations.A university or college degree in a related discipline is considered an asset.Bilingual (French & English) an asset – If in Québec, the successful candidate must communicate in English and French to support clients from various jurisdictions outside of Quebec.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Referenced Salary Location CAN, Ontario – Full Time RemoteWorking Arrangement RemoteSalary range is expected to be between $71,925.00 CAD – $119,875.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife – Director, Tax, Retirement and Estate Planning Services, Insurance – Ontario

Company: Manulife

Location: Ontario

Expected salary:

Job date: Sun, 08 Jun 2025 02:18:24 GMT

Job description: The Director, Tax, Retirement and Estate Planning Services, Insurance (TREPS) role will primarily support Insurance TREPS and also provide support to Wealth TREPS, and also questions from internal departments including, new business, underwriting, titles, legal and Canadian Tax. The role also supports the field members of the TREPS team, the wholesaling team and advisors directly. In the Director, Tax, Retirement and Estate Planning Services, Insurance role, the individual will produce a variety of support materials for field counterparts, wholesalers and advisors to support sales. The role requires for the individual to present as requested at industry conferences, education forums and advisor organizations (some travel may be required). Thought leadership is key to the role by staying on top of developments in case law and legislative changes and presenting this material in articles and presentations for a variety of audiences.Position Responsibilities:The ability to take complex tax issues and distill down the information into presentations, articles and marketing materials for a variety of audiences and knowledge levelsSupport field TREPS team members on questions and casesThe ability to build relationships with internal and external partners to answer and support questions from the fieldA willingness to present and educate advisors on a variety of tax topics by presenting at industry conferences or for professional organizations (e.g. STEP)A willingness to write articles for industry publicationsThe ability to write and produce new articles, and resource materials including some marketing materials for the field wholesalers and for advisors to support sales in the HNW spaceBe willing to commit to a schedule of critically assessing and updating TREPS materials once a yearBe willing to stay up-to-date on all tax issues relevant to estate planning and HNW planningOpen to answering questions from a variety of areas within the organization including titles, legal, new business, underwriting and TREPS team queries.Participate in continuing education and sharing new items with TREPS teamProduce scripts and record podcasts on relevant tax and estate planning issues as they relate to life insuranceParticipate in editing chapters in the TREPS team book – The Canadian Taxation of Life InsuranceAbility to assess risks as it relates to concept illustrations and write disclosure that addresses that riskAbility to determine records retention and compliance issues as it relates to the functioning of the TREPS teamParticipate in various head office projects and initiatives.Required Qualifications:Professional degree/designation (CPA, LLB, LLM (Tax))Completion of the CICA In Depth Tax Course or similar course of studyExpertise in personal, estates and corporate tax gained through relevant accounting, legal or financial services experience (5-7 years minimum)Strong tax and estate planning analytical skills and reasoning with expertise in the taxation of private companies and their shareholders, trusts and estate planningAbility to apply specialized knowledge to practically implement planning solutionsStrong oral and written communication skillsStrong presentation skillsExcellent organizational and prioritization skillsAbility to meet tight deadlinesStrong interpersonal skills, relationship building and managementCreative/innovative thinking applied to individual client contextsAbility to interpret and communicate technical information to a non-technical audienceAccuracy and attention to detailTeam player and positive attitudePreferred Qualifications:Previous experience in the Life insurance or Financial Services industryExpertise in the taxation of Life insurance productsTEP, CFP, CLU designationWhen you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.#LI-RemoteAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Referenced Salary Location CAN, Ontario – Full Time RemoteWorking Arrangement RemoteSalary range is expected to be between $100,950.00 CAD – $181,710.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Reporting Analyst – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Sun, 15 Jun 2025 05:42:05 GMT

Job description: This is a unique position at Manulife and the financial industry where the incumbent will have access to insurance data with the mandate of presenting and analyzing the data to find new opportunities for the businesses. This role will appeal to individuals with a real passion for discovering insights and solving problems using data.Reporting into Field Compensation and Sales Reporting umbrella, the Reporting Analyst has these areas of responsibility: Complete sales reporting for our individual insurance business, Develops and generates insights for the Insurance Leadership and Sales teams. Provide in-depth analysis of data used for strategy and sales initiatives. The Reporting Analyst provides insights and analysis specifically in support of product development, digital transformation, underwriting and sales. Understanding of respective business strategies is critical in order to produce relevant and meaningful analysis and insights to support business goals and objectives.Position Responsibilities:Key ResponsibilitiesDevelopment of data driven insights and analytics deliverablesConsult, prepare and distribute effective and concise analytics deliverables for all levels of management, in support of business objectives using various Business Intelligence tools.Develop ad hoc value-added solutions based on consulting with management, internal and external business partners.Following solutions standards will be monitored to ensure expected customer satisfaction:Relevancy, Accuracy, Timeliness, Visual Appeal, Compliant with privacy and confidentiality guidelinesReports will be used for the following purposes:Strategic planning and goal setting, Tactical decisions, RecognitionConduct ongoing needs assessment interviews with customers to determine reporting requirements and test/validate all developed solutions. Look for opportunities to streamline and consolidate reporting effectiveness.Additional functions include building, executing and maintaining queries and spreadsheets.Act as a central information resource and liaison for internal and external business partners for sales and MIS.A “roll up your sleeves” attitude and willingness to perform tasks with a range of difficulty from routine tasks to preparing analysis for senior management.This role is required to participate in projects that support new data projects.Transfer knowledge to the other teams and departments through coaching/consulting.Review requirements with the requestor to ensure a full understanding of the needs to build the solution in an accurate and timely manner. Negotiate delivery dates with Clients based on the complexity of the requirements.Provide in-depth analysis of data used for strategy and initiativesPrepare in-depth analysis and commentary for major initiatives such as:Trend analysis and prediction, Segmentation and personas, and correlationsThis role will need to recognize and extract relevant information required for analysis and reporting.Act as a key point of contact with business to bridge and translate business requirements to analytics and reporting needsPartners with other internal divisions (e.g. Finance, Product, Marketing Research, Strategy)Required Qualifications:University degree in Business, Economics, or Mathematics2 years’ experienceExceptional query knowledge (SQL , Excel, Access, MS Office, etc.)Experience working with Business Intelligence Tools (e.g. Power BI)Knowledge of Salesforce is required (Reports and Dashboards, DataLoader)Proven excellence in communication– both verbal and writtenSolid understanding of the upstream admin systems and downstream impacts to other areasStrong team player with a high commitment to quality work and servicePreferred Qualifications:Excellent customer service and organizational skills.Highly motivated, able to work independently and handle high-volume tasks.Skilled in collaborating with senior management and developing positive internal relationships.Flexible and creative problem solver, continuously seeking improvements.Adapts to new technologies, designs effective reports, and maintains integrity in service.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Referenced Salary Location Toronto, OntarioWorking Arrangement HybridSalary range is expected to be between $61,350.00 CAD – $102,250.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Job Summary for Reporting Analyst at Manulife:

Manulife seeks a Reporting Analyst to analyze insurance data, helping identify new business opportunities. The role is under the Field Compensation and Sales Reporting team, focusing on sales reporting for individual insurance and providing insights to the Insurance Leadership and Sales teams. Key responsibilities include:

  • Developing data-driven insights and analytics for management.
  • Creating effective reports using Business Intelligence tools.
  • Conducting needs assessments and developing ad hoc solutions.
  • Performing in-depth analyses to support product development and sales initiatives.

Qualifications:

  • Required: Bachelor’s degree in Business, Economics, or Mathematics; 2 years of relevant experience; proficiency in SQL, Excel, and Business Intelligence tools (e.g., Power BI); and knowledge of Salesforce.
  • Preferred: Strong organizational, customer service, and communication skills.

Company Overview:

Manulife is a global financial services provider dedicated to diversity and inclusion, offering a supportive and flexible work environment. The position is hybrid, based in Toronto, with a salary range of CAD $61,350 – $102,250, enhanced by various employee benefits and incentive programs.

Manulife – Associate Platform Reliability Engineer – Waterloo, ON

Company: Manulife

Location: Waterloo, ON

Expected salary:

Job date: Sun, 15 Jun 2025 04:24:50 GMT

Job description: We’re looking for Associate Platform Engineer(s): specifically, someone who is passionate about building solutions that makes life better for others, enabling visibility and comprehension of application health and performance; motivated by opportunities to automate processes to improve system reliability and customer experience; to experiment with new technologies and guide others.Our team provides consulting and education on reliability practices to other teams, creates new tools and finds innovative ways to surface operational data and simplify the lives of our fellow colleagues. We are an integral part of the transformation to be a data-driven organization.Position Responsibilities:

  • Collaborating with other teams to provide application monitoring strategy.
  • Building enhancements within our AI Operations platform.
  • Building new application monitors, dashboards, and creative solutions.
  • Using problem solving skills in concert with tooling to help uncover application issues and perform root cause analysis.
  • Create visibility of our myriad of data and help our partners understand this data.
  • Supporting and enhancing our current toolset.
  • Promoting reliability engineering within our team and beyond.
  • Communicating with technical and non-technical members to drive collaboration and understanding.
  • Maintaining positive relationships with many internal teams.
  • Adapting to constantly evolving priorities.

Required Qualifications:

  • 1-2+ years experience working in a technical role in IT. Previous co-op internship experience are welcomed.
  • Coding experience with nodejs or javascript.
  • Scripting experience with languages such as PowerShell or Python.
  • Data driven and be passionate about using data to advance our effectiveness and enable superb customer experiences.
  • Dedicated and able to work independently with an appetite for learning.
  • A focus and passion for creating excellent customer experiences.
  • Clear, concise, tactful communication skills.

Nice to Haves:

  • Experience with monitoring tools: New Relic, CA APM, PRTG.
  • Experience with AI Operations tooling such as Moogsoft.
  • Experience using Jenkins, GIT, automation tools.
  • Experience with Devo, Azure, PCF, Docker, Kubernetes.
  • Understanding of Reliability Engineering and the benefits of it.
  • Vendor management skills.
  • Adapt to change and overcome barriers.
  • An understanding of the Financial Services or Insurance Industry and/or Large Enterprise knowledge.
  • Any ITIL™ Foundations or Practitioner level certifications (especially Support Operations).

When you join our team:

  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see

About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Referenced Salary Location Waterloo, OntarioWorking Arrangement HybridSalary range is expected to be between $60,900.00 CAD – $113,100.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.