Live Nation Entertainment – Venue IT Intern – Toronto, ON

Company: Live Nation Entertainment

Location: Toronto, ON

Expected salary:

Job date: Sun, 09 Feb 2025 03:14:06 GMT

Job description: Job Summary:WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 550 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit .WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!Internship Summary:
This is an IT focused internship position located in downtown Toronto at Budweiser Stage. On a less frequent basis, it may require travel to other Live Nation Canada venue locations within Toronto. The intern is our technical resource and part of a centralized help desk; implementing solutions with equipment and data as well as resolving technical issues and consistently providing top-notch customer service!This position requires flexibility with scheduling; ability to accommodate onsite event support and after-hours office support on evening and weekends is required.Learning Objectives:Develop an in-depth understanding of all the technology used and that is required in music and live eventsGain experience troubleshooting various technology including but not limited to switches, APs, POS, point to point setups, scanners etc.Learn and collaborate with the venue operations, network engineering, project management and venue applications teamRole & Responsibilities:Provide onsite IT troubleshooting assistance as needed to venue administrative, operations and production staff.Identify, track and help to resolve persistent issues, and ensure venue technology problems, issues, or needs are reported to appropriate remote support or service delivery teams, following established escalation procedures.Provide proactive “day of show” IT event support and onsite assistance to tour production by ensuring there are no outstanding IT hardware/software issues with point of sale or access control technologies prior to gates opening for fansHelp establish good communication with all teams in the venue to ensure issues are being reported on a timely mannerAssist with deployment, inventory management, and maintenance of onsite IT equipment including POS terminalsDevelop, demonstrate, and leverage a comprehensive understanding of venue network connectivity and deployed technologies.Assist with the extension of existing venue IT infrastructure or implementation of new infrastructure to support special events such as festivals or private events.Participate as needed with seasonal IT preparation and validation, as well as shutdown and winterization.Skills & Experience:Experience with and in-depth knowledge of Apple iOS, MS Windows, and network technologies is preferredAn avid interest in learning about the music industry and the impact of technology in this industryProven ability to listen, understand and communicate effectivelySelf-motivated, capable of independent reasoning and troubleshootingA creative thinker and self-starter with a winning attitudeMust be a reliable and dependable team player with ability to work independently and under little supervisionThis position requires flexibility with scheduling; including the ability to accommodate evening and weekend on-call shifts, holidays, as well as extended hours for events and summer festivals. Availability to consistently provide event support is a requirement of this role. (Note: Shifts may change to meet business needs).We thank all applicants for their interest, however, only those chosen for an interview will be contacted.Please note that this is a full-time position with a minimum commitment of 37.5 hours per week.Applicants for employment in Canada must possess work authorization which does not require sponsorship by the employer for a visa.Physical Requirements/Work EnvironmentSitting for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.Employment Equity
Live Nation Canada strongly supports equal employment opportunity for all applicants regardless of race, colour, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by provincial and/or federal law. Accommodations for candidates with disabilities are available on request during all aspects of the recruitment and selection process. If accommodation is needed during the recruitment and selection process, please contact us and we will work with you to meet your accessibility needs.Hiring Practices
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.

Live Nation Entertainment – Client Operations Intern (Summer 2025) – Toronto, ON

Company: Live Nation Entertainment

Location: Toronto, ON

Expected salary:

Job date: Sun, 09 Feb 2025 03:56:36 GMT

Job description: & Operations Line Manager: Regional Area Manager Contract Terms: Term of 13-weeks and working 37.5 hours per week THE TEAM…. As a Ticketmaster Client Operations intern, you can expect to develop operational and project management skills, and at the same time…

This content describes the role of a Ticketmaster Client Operations intern, reporting to a Regional Area Manager and working a 13-week contract for 37.5 hours per week. The intern will have the opportunity to develop operational and project management skills within the team.

Live Nation Entertainment – Venue IT Support Specialist – Toronto, ON

Company: Live Nation Entertainment

Location: Toronto, ON

Expected salary:

Job date: Sat, 01 Feb 2025 06:36:44 GMT

Job description: Job Summary:WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 550 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000
artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit .WHO ARE YOU?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!THE ROLEJoin the Live Nation Canada team as a Venue IT Support Specialist! This role offers an exciting opportunity to be at the forefront of live entertainment technology, ensuring seamless operations across our iconic Toronto venues. As a vital technical resource, you’ll work as part of a centralized help desk, providing exceptional onsite and remote IT support while playing a key role in creating unforgettable fan experiences.This position requires flexibility with scheduling, including evening, weekend, and holiday shifts, as well as occasional extended hours for events and festivals. Access to a car would be preferred. If you’re passionate about technology and live entertainment, this is the role for you!WHAT THIS ROLE WILL DOEvent and Venue IT Support:Provide onsite IT troubleshooting assistance to venue administrative, operations, and production staff.Deliver proactive “day of show” IT support to ensure POS systems and access control technologies are fully operational before gates open.Serve as an onsite IT resource for touring production teams, offering real-time assistance during events.Issue Management and Resolution:Identify, track, and help resolve persistent IT issues, escalating to remote support or service delivery teams as needed.Ensure venue technology problems are reported and addressed promptly, following established escalation procedures.Infrastructure and Equipment Management:Assist with deployment, maintenance, and inventory management of onsite IT equipment, including POS terminals, network hardware, and workstations.Support the extension or upgrade of IT infrastructure for special events such as festivals or private functions.Seasonal Operations:Participate in seasonal IT preparations, including equipment setup, testing, and validation before events.Assist with shutdown and winterization activities to ensure equipment is properly stored and maintained.Network and System Management:Develop and demonstrate a comprehensive understanding of venue network connectivity and deployed technologies.Troubleshoot network-related issues to maintain seamless communication and connectivity across venues.Communication and Collaboration:Help establish clear communication channels between all teams in the venue to ensure IT issues are reported and resolved efficiently.Work closely with remote IT teams to align on technical needs and implement long-term solutions.WHAT THIS PERSON WILL BRINGTechnical Expertise:Strong knowledge of Apple iOS, MS Windows, and network technologies, with hands-on experience in troubleshooting hardware and software issues.Familiarity with IT ticketing systems (e.g., ServiceNow) and inventory management tools is an asset.Basic understanding of network infrastructure, including routers, switches, and wireless access points.Customer Service Orientation:Proven ability to communicate effectively with technical and non-technical staff, delivering top-notch customer service in high-pressure environments.Strong interpersonal skills, with a professional and approachable demeanor.Problem-Solving Skills:Self-motivated with the ability to independently troubleshoot and resolve technical issues.Creative thinker with excellent attention to detail and a proactive approach to problem-solving.Flexibility and Reliability:Ability to adapt to a dynamic work environment, with a flexible schedule that includes evenings, weekends, holidays, and extended hours for events and festivals.Comfortable working in various environments, including crowded venues or outdoor settings.BENEFITS & PERKSOur motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

  • HEALTH: Medical, Dental and Vision benefits for you and your family, along with Employee Assistant Programs through Modern Health and ComPsych
  • YOURSELF: Generous paid time off policy including holiday closures, and sick time for you and dependents, along with free concert tickets
  • WEALTH: RRSP program with company match, Stock Program Reimbursement
  • FAMILY: New parent programs & support including caregiver leave and baby bonus, and infertility support
  • CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
  • OTHERS: Volunteer time off, crowdfunding network, gender reassignment support

We thank all candidates for their interest, only those who will be selected for an interview will be contacted.Physical Requirements/Work EnvironmentSits for extended periods of time at a computer station or work desk; stands and walks throughout the day; occasionally move about inside the office to access file cabinets, office machinery, etc.; uses hands and fingers to operate computers and office equipment for up to 8 hours each day; lifts up to 10 pounds regularly; exposed to typical office environment conditions and noise levels.EQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, provincial and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this jobLive Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.This job description is a summary of duties that are expected to be performed. Duties outlined on this job description may not be all-inclusive, and can be modified at any time if requested by management.

Developmental Resource Consultant – Special Projects (ELCC) – Métis Nation of Ontario – Ottawa, ON

Company: Métis Nation of Ontario

Location: Ottawa, ON

Expected salary: $54330 per year

Job date: Wed, 22 Jan 2025 04:10:26 GMT

Job description: and purchase card reconciliation) Assist Manager with preparation of project reports and submissions to funders as required Plan… partners and MNO contractors on project initiatives Coordinate with the MNO Healing and Wellness staff, including MNO’s “fee…

Live Nation Entertainment – QA Intern – Toronto, ON

Company: Live Nation Entertainment

Location: Toronto, ON

Expected salary:

Job date: Sun, 26 Jan 2025 08:22:17 GMT

Job description: Job Summary:QA INTERNLocation: Toronto, ONDivision: Ticketmaster NA – Festivals & GA (Universe)Line Manager: Senior QA EngineerInternship Terms: 8-month Term commencing May 2025 working 37.5 hours per weekTHE TEAMUniverse is a leader in online ticketing for general admission events. We’re constantly innovating with a focus on attractions and exhibits and are growing our team! We serve some of the biggest names in entertainment across attractions & clubs with operations spanning 15 countries across North America and Europe.Our global team of over 60 people, we operate as an independent entity within the larger Ticketmaster/Live Nation family. We set our own roadmap and operate a modern tech stack (i.e., Kubernetes, Docker, Flux and more!), all with the financial backing and resources of a Fortune 500 company. Free concert tickets are a cool perk too!THE INTERNSHIPThe QA Intern role is a technical position where you’ll be responsible for designing, building, executing, and maintaining and test plans and suites of tests for new features being added to our product. This role also involves business-minded considerations where customer empathy and product understanding are essential skills. This individual will develop test plans that will get automated to improve the quality, reliability, and confidence in our platform.THROUGHOUT YOUR TIME WITH US YOU WILL

  • Developing and improving our test plans and suites.
  • Performing manual QA and assisting designers and product managers with acceptance and design QA.
  • Aiding engineers by developing test and QA plans.
  • Running existing automated tests and interpreting results.
  • Working with product managers to understanding the needs of the features being built.

YOU WILL PROBABLY BE A GOOD FIT IF YOU

  • Are currently enrolled in a post-secondary program that requires participation in a co-op/internship placement as part of the curriculum to graduate.
  • A passion for testing, including defining and executing testing plans, and QA processes and testing strategy, etc.
  • Interest in designing, implementing, and debugging manual test cases.
  • Effective communication, written and oral, as this internship will be working closely with people from all over the organization.
  • Familiarity with testing tools and scripting languages such as, Selenium, Cucumber, and/or Javascript is a bonus!
  • Exposure to any test management tools and client-side web application frameworks such as, React, or Angular is a big plus.

WHAT WE OFFER:

  • Hands-on experience in software development within a dynamic industry.
  • Mentorship from experienced testing professionals.
  • Opportunity to contribute to and to validate real projects that impact our customers.

LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team.Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.EQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

Director, Finance Technology Architect – Live Nation Entertainment – Toronto, ON

Company: Live Nation Entertainment

Location: Toronto, ON

Expected salary:

Job date: Sat, 18 Jan 2025 02:42:55 GMT

Job description: Job Summary:WHO ARE WE?Live Nation Entertainment is the world’s leading live entertainment and eCommerce company, comprised of four market leaders: Ticketmaster.com, Live Nation Concerts, Front Line Management Group and Live Nation Network. is the global event ticketing leader and one of the world’s top five eCommerce sites, with over 26 million monthly unique visitors. Live Nation Concerts produces over 20,000 shows annually for more than 2,000 artists globally. Front Line is the world’s top artist management company, representing over 250 artists. These businesses power Live Nation Network, the leading provider of entertainment marketing solutions, enabling over 800 advertisers to tap into the 200 million consumers Live Nation delivers annually through its live event and digital platforms. For additional information, visit .WHO ARE YOU?Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!THE ROLEThe Director of Financial Systems Architect reports to the Vice President of Financial Systems Analytics for a major Entertainment company. The successful candidate will be responsible for acting as liaison between Finance and other business units and IT. Understanding the needs and priorities of the business, Director will establish, drive and enforce overall global financial system architecture and standards throughout the business. Director will be responsible for leading project team(s) (e.g., business users, outsourced providers, database, infrastructure etc.) to deliver multiple, simultaneous projects that could span across several business or technology areas.WHAT THIS ROLE WILL DO

  • Participate in definition and implementation of the Enterprise Application strategy in alignment with the overall IT and Business strategy, including roadmap and release management, as well as continuously check effectiveness and propose improvements.
  • Actively provide expertise and guidance on the Oracle Cloud ERP implantation project and provide subject matter expertise and educate business users and functional team.
  • Provide functional – and technical specifications for support ERP resources that are involved in build phases.
  • Ensure technical interoperability and data flows with neighboring IT domains (e.g., Workday, SAP B1, Salesforce, Concur, and multiple other applications
  • Work with business stakeholders to define business cases, identify potential system prospects (including definition of selection criteria), select best-fit-solutions and setup solid implementation plans.
  • Perform (and supervise) detailed requirement workshops with end-users translating them into detailed system purchases, configuration, enhancements, and program modifications. Facilitate project/ enhancement governance and prioritization.
  • Review functional and technical design solutions to meet business needs
  • Perform business and financial analysis of strategic projects to ensure proper cost/value relationship, helping to reduce risk and focus investment more efficiently.
  • Effectively collaborate with IT team to ensure exchange of business information, develop innovative approaches to problem solving, and continuously seek ways to improve communication
  • Works with business areas in understanding problems and pain points, identifying process and/or system improvements to resolve them.

WHAT THIS PERSON WILL BRING

  • Ten plus years’ experience with Oracle ERP application is required.
  • Experience with full cycle implementation of Oracle Cloud Financials is required.
  • Strong functional knowledge or Oracle Cloud GL, Projects, AP, AR, FA modules is required.
  • Effective communication skills with strong emphasis on customer-service
  • Ability to effectively interface with technical (IT) groups as well as finance/business teams.
  • Excellent time-management and organizational skills. Ability to handle multiple priorities in a fast-paced environment
  • Bachelor’s Degree in IT, Accounting or Finance is required.

BENEFITS & PERKSOur motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

  • HEALTH: Medical, Vision and Dental benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
  • YOURSELF: Generous paid time off policy including paid holidays, sick time and paid days off for your birthday, Free concert tickets
  • WEALTH: 401(k) program with company match, Stock Program
  • FAMILY: New parent programs & support including caregiver leave and childcare cash, infertility support
  • CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
  • OTHERS: Volunteer time off, crowdfunding network

EQUAL EMPLOYMENT OPPORTUNITYWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation.We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process. Live Nation will also provide reasonable religious accommodations on a case by case basis.HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this jobLive Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

This job is for a Director of Financial Systems Architect at Live Nation Entertainment, the world’s leading live entertainment and eCommerce company. The role involves overseeing global financial system architecture, working on Oracle Cloud ERP implementation, and collaborating with IT and business teams. The ideal candidate will have ten plus years of experience with Oracle ERP applications, strong communication skills, and a Bachelor’s degree in IT, Accounting, or Finance. Live Nation offers a range of benefits and perks, promotes equal employment opportunities, and provides accommodations for individuals with disabilities. The hiring practices at Live Nation aim to place highly qualified individuals in a timely and efficient manner.

Client Development Director, Venues & Promoters – Live Nation Entertainment – Toronto, ON

Company: Live Nation Entertainment

Location: Toronto, ON

Expected salary:

Job date: Sun, 12 Jan 2025 08:53:32 GMT

Job description: Job Summary:CLIENT DEVELOPMENT DIRECTOR – VENUES & PROMOTERSLocation: Toronto, ONDivision: Ticketmaster NA – NA Sales RegionLine Manager: Vice President, SalesContract Terms: Permanent, 37.5 hours per weekTHE TEAMWe’re fans who help fans everywhere get in to the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else), we’re enriching lives one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.The Client Development team uses flexibility, creative thinking, organizational skills, and relationship building to work with our clients on our products, vision, and industry needs. This team of leaders, strategists and collaborators must always balance the unique best interests of our clients with Live Nation Entertainment’s vision and priorities. This team is client first and always ready to have the tough (and easy) conversations! We are part of the North American Client Development organization, working with Ticketmaster’s Global Marketplace organization, which sells over 500 million tickets each year across professional and college sports, theatre, arts, and concerts.THE JOBThe Client Development Director (CDD) will focus exclusively on our client accounts, concentrating on the needs of clients within the Venues & Promoters (V&P) segment. The CDD, V&P is responsible for managing, supporting, and servicing the account related needs of an assigned set of clients in addition to sourcing and securing new business.WHAT YOU WILL BE DOING

  • Direct and collaborate on the development of an account management blueprint, ensuring maximization of revenue and renewals within our client base.
  • Develop and implement strategies to upsell existing clients on products, programs, or services that drive ticket sales and revenue for your segment; track, monitor, and adjust plans to maximize results.
  • Develop, share, and implement best practices for assigned market segments.
  • Forecast clients’ tickets & revenue contribution to the segment’s annual business plan by developing client level business plans, including account strategy, profitability analysis, and program projections.
  • Complete ad hoc sales operations support as requested.
  • Monitor service levels provided by support teams to ensure SLA’s are being met.
  • Coach and collaborate with others on client support, marketing, and account management teams to ensure effective, consistent communication of Ticketmaster’s capabilities, services, and relevant offerings for our clients.
  • Responsible for retention of all clients within assigned portfolio, ensuring maximum margin levels through the renewal engagement.
  • Comprehensively collaborate with a cross-functional team, providing distinct support functions to clients, ultimately maximizing client satisfaction scores.
  • Identify new business opportunities, directing the client acquisition process against a set of annual sales goals.
  • Proactively conduct strategic account reviews with all assigned clients on a regular basis to review service needs and sales trends. Identify products and pricing that meet client needs and business objectives.
  • Development relationships with key system and product users providing product team with client feedback on product enhancements.
  • Assist in the identification of opportunities for new products and enhancements for development of existing products.
  • Address client concerns and ensure for the resolution of issues in a timely manner, with follow-up when appropriate.
  • Deliver ongoing market analysis and assessment of competitors and market intelligence with a focus on the future and value creation.
  • Maintain company’s contact management database (Salesforce) with accurate, up-to-date contact and account details.
  • Monitor and report on the activities of competitors and potential collaborators identifying new business opportunities and threats.
  • Coordinate responses of RFP’s.
  • Retain accounts through the development of strong relationships with key decision makers and users within an organization.

TECHNICAL SKILLS

  • Minimum 5-7 years’ experience in the with a strong focus on account management and account development.
  • BA/BS or College diploma in Business, Marketing or related field and/or equivalent work-related experience.
  • Excellent customer service, communication, and consulting skills.
  • Strong competence in Microsoft Word, Excel, and PowerPoint.
  • Experience in the live entertainment industry is highly desirable.
  • Analytical and strategic thinking.
  • Strong presentation and project management skills.
  • Proven track record of exceeding sales targets.
  • Experience leading change in a complex matrix-oriented organization with strong emphasis on team development.
  • High level knowledge of digital media and industry trends.
  • Experience with live event ticketing or real-time inventory management systems preferred.
  • An understanding of Ticketmaster’s Core Marketing engine and how it works on behalf of our clients is considered an asset.
  • Effective communication (both written and verbal) skills in English required.
  • Up to 25% of travel may be required.

BEHAVIOURAL SKILLS

  • Ability To Be Nimble –You’re nimble and don’t get stressed by last minute priority changes or asks. You understand that this role is public-facing, and with that sometimes comes input or feedback from across the organization. You can interact with and influence stakeholders while adapting quickly to new approaches without losing sight of other priorities.
  • Motivator – The role will require energy, optimism and a desire to deliver every day on behalf of our strategic accounts and fellow Ticketmaster team members.
  • Inclusive Communicator – You understand and appreciate different cultures and identities and treat individuals with respect and foster a sense of belonging with your team and clients.
  • Strategic Thinker – This role requires that you are simultaneously a marketer, a salesperson, and change agent. You’re proactive and effectively communicate your expectations broadly across multiple audiences while having the courage to challenge others and drive your strategic ideas through completion, with buy in from stakeholders.
  • Leader – Demonstrate inclusive leadership skills and the ability to influence others in terms of both team and client behaviour.
  • Relationship Builder – In this role, you are developing rapport with clients to gain their trust and leverage that relationship to offer best-in-class service while balancing the priorities of the business.
  • Strong Organizational Skills – You’re calm in a storm with the ability to prioritize the most urgent needs, while looking ahead and anticipating what’s in the pipeline.

LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a team.Integrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.Belonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.EQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.

Ticketmaster is looking for a Client Development Director to focus on Venues & Promoters in Toronto. The role involves managing client accounts, developing strategies to drive ticket sales, and securing new business. The ideal candidate should have experience in account management, strong communication skills, and knowledge of the live entertainment industry. The company values teamwork, integrity, and belonging, and is committed to creating an inclusive work environment. The successful candidate will have the opportunity to grow personally and professionally within the organization.

Live Nation Entertainment – Lead Software Developer – Toronto, ON

Company: Live Nation Entertainment

Location: Toronto, ON

Expected salary:

Job date: Fri, 20 Dec 2024 08:11:09 GMT

Job description: Job Summary:Location: Ontario, RemoteDivision: Ticketmaster Canada LPLine Manager: Manager, Software DevelopmentContract Terms: Permanent, 37.5 hours per weekTHE TEAMTM1 Reports team focuses on delivering quality and reliable data to serve various global client needs. It serves the extensive reporting needs of a wide variety of international clients. The reporting app is one of the most frequently accessed applications within Ticketmaster’s B2B space, and a fundamental need for most clients.THE JOBTicketmaster is looking for an experienced, motivated and self-driven candidate who can contribute towards various aspects of taking the TM1 Reports offering to the next level. This involves design, development, and production support of the systems as well as working with product teams in shaping the future of the application.As part of the TM1 Reports team, you will be responsible for the development and design of all application components and will lead the team’s projects. While working independently with minimal supervision, you will draw on your extensive experience and technical expertise to propose new solutions and ideas, and foster relationships with your peers in different teams and offices. You’ll use your skills and experience to take initiative, solve problems, resolve bottlenecks and use advanced troubleshooting techniques to achieve departmental goals. You will iteratively transform the TM1 Reports application to align it with current best practices, while introducing and promoting new, simpler integration models.You will represent the team as a technical expert, working closely with the Product Manager on requirements and feature planning. An important part of this role is anticipating the team’s needs, contributing to realization, and guiding and coaching individuals to influence the culture as well as drive continuous improvement. You’ll work with a wide variety of technologies on multiple projects, and be part of an Agile team, responsible for the complete delivery of new functionality, including testing and production support.If you are the sort of person that enjoys a fast-paced work environment, is able to quickly pick-up cutting-edge technologies and product concepts, and has the desire to experiment with and evaluate new technological paths forward, this is the role for you.WHAT YOU WILL BE DOING

  • Design and develop new systems and implement enhancements to existing systems, breaking down complex problems into essential components and building efficient solutions.
  • Work with product teams to gather and understand requirements, discuss approaches, design solutions based on the requirements and create design documents for implementation keeping in mind costs, capacity, shelf-life and choosing the right tools and technologies.
  • Design and develop high-traffic, large scale software applications as a Lead engineer – systems ranging from web and API services, data models and data flow processes, infrastructure for deploying and long-term maintenance of the systems.
  • Design and develop peripheral systems and processes – monitoring and alerting services, async processes, automated offline workflows, automated build and deployment pipelines, systems for gathering application performance metrics, ensuring efficiency in cost.
  • Ensure best practices in software development ranging from test coverage, use of enterprise standards, adherence to target architecture, high-availability and scalability, low latency, and fault-tolerance, thus ensuring delivery of high-quality systems.
  • Implement and enforce coding standards and best practices with focus on setting up and capturing required metrics using modern observability platforms.
  • Create detailed documentation on systems as well as processes ranging from checklists for onboarding new hires, comprehensive overview of systems, runbooks for developing, monitoring and troubleshooting system issues and recommendations on future improvements.
  • Take part in architecture discussions and meetings to ensure systems are aligned in the bigger scheme of things. Also evaluating new tools and technologies for feasibility, cost and subsequent use in the company and teams
  • Leading teams in development of new systems and new initiatives by executing the duties mentioned above as well as guiding, mentoring and in general helping newer and junior team members in learning applications, technologies, best practices and processes. Reviewing code for quality, correctness and efficiency.

WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS/COMPETENCIES)Need to know / be able to do

  • Bachelor’s degree in Computer Science or related technical field.
  • Expert level Proficiency in Java and Spring boot framework writing high performant reliable code.
  • Proven track record in leadership skills – running Agile sessions, estimating work, assigning tasks to team members, helping them deliver successfully, managing timely delivery of projects & sprints.
  • 5+ years of experience in building high-traffic web applications and deploying to production with a focus on quality and long-term maintainability.
  • 5+ Experience building REST APIs/GraphQL API’s, working with Microservices architecture, Event Driven architecture, and the SOA model.
  • Experience building real time data products along with understanding of pub/sub architecture serving the need to high traffic applications
  • 5+ years of experience in working with cloud-based platforms (preferably AWS).
  • Experience supporting live applications – good debugging skills, reading logs, reading application dashboards like Grafana / AWS monitors (e.g., CloudWatch) – identifying issues and solving them efficiently.
  • Experience writing SQL queries, working with SQL (e.g., MySQL, Oracle) and NoSQL databases (e.g., DynamoDB).
  • Experience working with Infrastructure as code tools like Terraform/Pulumi, Kubernetes, and Helm.
  • Experience working with code and build tools like Git, CI/CD, Jenkins.
  • Experience working with observability platforms systems like Splunk, Prometheus, Grafana etc.
  • Experience working in an Agile team – attending stand-ups, delivering work in a time-boxed setting, etc…
  • Ability to work under some pressure e.g., handling production issues, on-call support for live systems, etc…
  • An overall calm personality – ability to see the big picture and how the current team / task / project fits into it.

Nice to know / good to have

  • Experience building front end applications using React frameworks.
  • Guiding and mentoring skills – guiding and mentoring junior members – helping them understand technologies, the project, best practices and in general setting them up for success.
  • Architecture skills – evaluating new systems, setting up demos with the engineering team, suggesting improvements for a more efficient system, cost-evaluation of solutions, etc…

YOU (BEHAVIOURAL SKILLS/COMPETENCIES)

  • Strong verbal communication, ability to clearly communicate ideas, work status, advocate for (or against) a particular approach or design.
  • Documentation skills – ability to make the path easier for new team members / new hires / interns by organizing knowledge in Confluence, wiki, or similar.
  • Ability to manage self and own time, deliver work on time, evaluate and estimate work
  • Ability to work with various teams, including tech and product, incorporate their inputs into the work being done, and manage expectations on issues & enhancements.

LIFE AT TICKETMASTERWe are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.Our work is guided by our values:Reliability – We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.Teamwork – We believe individual achievement pales in comparison to the level of success that can be achieved by a teamIntegrity – We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we representBelonging – We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thriveEQUAL OPPORTUNITIESWe are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email . Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.