Technical Content Writer – Instructional Design – PagerDuty – Toronto, ON

Company: PagerDuty

Location: Toronto, ON

Expected salary: $108000 per year

Job date: Thu, 20 Mar 2025 07:25:40 GMT

Job description: PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!The Technical Content Writer-Instructional Design will write training material for PagerDuty University’s on-demand learning, covering PagerDuty products and best practices. In this role, you will work with subject matter experts to understand each of the assigned training topics and scope out new projects. This role will be responsible for creating interactive product tours/demos, and writing storyboards for on-demand courses and standalone artifacts (PDFs, infographics, etc.). They will collaborate closely with Media Designers to produce original media assets for all on-demand content. To be successful in this role, the Technical Content Writer must stay up-to-date on all new feature releases and product messaging. This role is accountable for the quality and milestones of the final, shipped product.Key Responsibilities:

  • Develop a thorough understanding of the entire PagerDuty product portfolio and stay up to date on product changes and messaging
  • Translate complex technical concepts and features using plain language to make it accessible for new users
  • Create interactive product tours that appeal to a wide range of audiences with differing goals (e.g., pre- vs. post-sales, trialists, onboarding, retention and expansion, etc.)
  • Storyboard training content in an engaging manner for online course development (e.g., infographics, scripting for animations and video demos, etc).
  • Create screen captures of the PagerDuty platform for video demos and product tours
  • Manage the end-to-end design and development lifecycle, ensuring the successful delivery of project milestones and quarterly training roadmap
  • Regularly review student course evaluations and new product releases, revising content as needed to ensure it is accurate, engaging, and up-to-date
  • Perform thorough QA checks of all content before release and validate the accuracy of instructional content by testing it out on the PagerDuty platform
  • Write marketing material to promote the release of new content, including one-pagers, newsletters, social media, etc.

Basic Qualifications

  • 3+ years experience as a technical writer for a SaaS product, preferably for eLearning
  • Exceptional writing skills and attention to detail, with a solid command of grammar, spelling and punctuation. Having high quality standards is a must.
  • Tech savvy – ability to pick up technical concepts quickly and a willingness to get your hands dirty using and testing out the product
  • Ability to write effectively for different mediums (e.g., product tours, scripting for instructional videos & commercials, marketing materials)
  • Adaptability and strong organizational skills, with the ability to prioritize projects with competing deadlines
  • Demonstrated resourcefulness and intellectual curiosity to learn new things and find creative solutions to problems
  • Analytical mindset – able to dissect a complex topic and present the information to new users in a manner that’s easy to follow
  • Bonus: Experience using Navattic for product tours and solid understanding of adult learning principles

Writing samples may be requiredPagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.For external applicants, including employee referrals, this role is expected to come into our Toronto office once per week, so they can thrive in their new role and fully embrace being a Dutonian!The base salary range for this position is 77,000 – 108,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Not sure if you qualify?Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.Where we workPagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.How we workOur values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users.
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offerOne way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our .Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days – scheduled company-wide paid days off in addition to PTO
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Paid parental leave – up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • HibernationDuty – an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off – 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenureAbout PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.Go behind-the-scenes on our and @pagerduty on Instagram.Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.

PagerDuty is looking for a Technical Content Writer-Instructional Design to create training material for PagerDuty University. The role involves creating interactive product tours, writing storyboards for online courses, and collaborating with Media Designers to produce content. The ideal candidate should have experience as a technical writer for a SaaS product, exceptional writing skills, and the ability to translate complex technical concepts into plain language. This is a hybrid workplace position with a base salary range between 77,000 – 108,000 CAD. PagerDuty offers competitive benefits, flexible work arrangements, and opportunities for career growth.

Manager – Sales Development – PagerDuty – Toronto, ON

Company: PagerDuty

Location: Toronto, ON

Expected salary: $121000 per year

Job date: Sat, 15 Mar 2025 04:37:41 GMT

Job description: PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!PagerDuty is seeking an experienced Manager for our Sales Development Representative (SDR) Team to lead our inbound lead qualification and management. This role will be instrumental in building, developing, and managing a high-performing team of SDRs while ensuring efficient lead qualification and conversion processes. The SDR Team Manager will oversee all aspects of inbound lead management, including developing and implementing strategies to qualify, nurture, and convert leads into both opportunities and closed won opportunities. They will build and manage a team of SDRs, establish performance metrics, and ensure alignment with overall sales objectives.Primary duties include:

  • Establishing and maintaining lead qualification processes
  • Implementing best practices for lead management
  • Providing regular performance feedback to the team
  • Creating comprehensive reports on team performance, pipeline health, and conversion metrics.
  • Hiring, onboarding, and training new SDR team members
  • Forecasting, pipeline management, and regular reporting to senior leadership
  • Collaborating with sales and marketing teams to optimize lead flow and conversion rates. In particular, this individual will partner closely with the Events and Digital teams to successfully implement Field events and targeted ad and nurture campaigns.
  • Work in collaboration with Content, Marketing Program Managers, and Product Marketing to develop effective messaging for outbound communications to your team’s assigned accounts.
  • Collaborate with Marketing Operations, Sales Operations and Sales leadership to improve opportunity management and qualification processes for target accounts with the goal of increased revenue from engagement

About You

  • 2+ years of experience in sales management or sales development management, with an evident record of over achievement on quota expectations
  • Track record of sales success in a similar enterprise software application environment
  • Confirmed experience successfully hiring, training and coaching people to achieve performance goals
  • Successful track record in a high volume transaction sales environment
  • Exceptional communication, social and time management skills
  • Excellent presentation and listening skills
  • Ability to work cross functionally with Marketing, Sales Operations, Sales Leadership and Marketing Operations
  • Proficiency with business development technologies like Salesforce.com, Outreach, Sales Navigator, Gong, io and Zoominfo
  • Bachelor’s degree required

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.This role is expected to come into our Toronto office 2 day per week, so you can thrive in your new role and fully embrace being a Dutonian!The base salary range for this position is 88,000 – 121,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Not sure if you qualify?Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.Where we workPagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.How we workOur values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users.
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offerOne way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our .Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days – scheduled company-wide paid days off in addition to PTO
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Paid parental leave – up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • HibernationDuty – an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off – 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenureAbout PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.Go behind-the-scenes on our and @pagerduty on Instagram.Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.

PagerDuty is looking for an experienced Manager for their Sales Development Representative team to lead inbound lead qualification and management. The role involves building and managing a high-performing team, overseeing lead management processes, collaborating with sales and marketing teams, and working closely with various departments to optimize lead flow and conversion rates. The ideal candidate has sales management experience, success in enterprise software sales, and proficiency in business development technologies. PagerDuty offers a competitive salary, comprehensive benefits package, flexible work arrangements, and opportunities for career growth. They are committed to diversity, equality, and creating an inclusive work environment.

Senior UX Designer – PagerDuty – Toronto, ON

Company: PagerDuty

Location: Toronto, ON

Expected salary: $122000 per year

Job date: Thu, 13 Mar 2025 01:27:03 GMT

Job description: PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!PagerDuty is seeking a talented Senior UX Designer to join our Growth and Web Experience team, reporting to the Director of Growth & Web. In this role, you will lead the design strategy and execution of pagerduty.com’s web experience, collaborating with growth, development, and marketing stakeholders to create high-converting experiences that showcase PagerDuty’s products.As an accomplished UX designer with a strong foundation in interaction and visual design, you will lead the end-to-end user experience of our web presence. Understanding PagerDuty’s diverse user base – from DevOps engineers to business leaders – you’ll digest complex problems and create simple, usable solutions through system maps, user flows, and prototypes. Your ability to communicate design decisions effectively to stakeholders will be crucial in creating intuitive experiences that guide users through their buying journey.In addition to crafting exceptional user experiences, you will play a crucial role in optimizing our acquisition funnel through data-driven design decisions, A/B testing, and experimentation. Your mastery of aesthetics and visual hierarchy will ensure users can quickly find the information they need, while your analytical mindset will help translate user behavior data and testing results into design improvements that enhance the customer journey. You will be responsible for building and maintaining a world-class design system, working closely with front-end engineering teams and content partners to ensure scalable implementation of customer experiences that drive conversion.The ideal candidate is a curious and passionate problem solver who thrives on data-driven design and storytelling. You have a strong aesthetic sensibility combined with deep understanding of UX/UI principles, particularly in the technical B2B market. Your systems thinking approach and experience working with growth teams on experimentation enables you to create scalable solutions that drive results. As a collaborative team player, you excel at communicating design choices to non-designers. Your ability to bring clarity to complex problem spaces, combined with your passion for crafting innovative customer acquisition tactics, makes you an effective advocate for design excellence.This role is expected to come into our Toronto office 1 day/week so you can thrive in your new role and fully embrace being a Dutonian!KEY RESPONSIBILITIES:

  • Web Design Strategy & Leadership: Develop compelling visions that solve user needs and business problems that creates a clear path from current state to future state stakeholder alignment.
  • End-to-End UX Design: Create user flows, wireframes, prototypes, and detailed specifications that optimize the web experience from discovery to conversion, incorporating market analysis and customer feedback.
  • Conversion Optimization: Partner with growth and analytics teams to identify and execute experiments that improve website conversion rates, focusing on the full acquisition funnel from lead generation to conversion.
  • User Journey Excellence: Understand and optimize the end-to-end customer journey for each of our key personas, identifying friction points and developing solutions that create seamless and delightful experiences.
  • Design System Implementation: Collaborate with web developers to ensure design solutions are technically feasible and maintain consistency across the platform while adhering to established design patterns.

BASIC QUALIFICATIONS:

  • 5+ years of UX design experience on B2B SaaS websites
  • Proven track record working with growth teams to optimize conversion rates through A/B testing and analytics across marketing funnels (MQLs, SQLs, form completions)
  • Ability to use data insights, stakeholder feedback, and user behavior analysis to inform web experiences
  • Expert proficiency in modern design tools (Figma) for creating and maintaining scalable design systems
  • Demonstrated ability to collaborate effectively with engineering, marketing, and growth teams to implement complex web experiences

PREFERRED QUALIFICATIONS:

  • Experience with WordPress or similar CMS platforms, analytics tools (GA4, Heap), and heat mapping tools (CrazyEgg)
  • Basic front-end development knowledge (HTML/CSS/JS) and experience working with component libraries and Storybook
  • Motion design and animation skills, combined with knowledge of atomic design principles for creating engaging, scalable web experiences
  • Track record of successfully partnering with Brand teams to develop cohesive digital assets across properties

The base salary range for this position is 87,000 – 122,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Not sure if you qualify?Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.Where we workPagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.How we workOur values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users.
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offerOne way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our .Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days – scheduled company-wide paid days off in addition to PTO
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Paid parental leave – up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • HibernationDuty – an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off – 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenureAbout PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.Go behind-the-scenes on our and @pagerduty on Instagram.Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.

PagerDuty is looking for a Senior UX Designer to join their team in Toronto. The ideal candidate will lead the design strategy and execution of pagerduty.com’s web experience, collaborate with stakeholders to create high-converting experiences, and optimize the acquisition funnel through data-driven design decisions. The candidate should have experience in B2B SaaS websites, A/B testing, creating scalable design systems, and collaborating with engineering and marketing teams. The role offers a competitive salary, benefits, flexible work arrangements, and opportunities for career growth. PagerDuty is committed to creating a diverse and inclusive work environment.

Senior Technical Program Manager – PagerDuty – Toronto, ON

Company: PagerDuty

Location: Toronto, ON

Expected salary: $191000 per year

Job date: Sat, 08 Mar 2025 05:57:05 GMT

Job description: PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!PagerDuty is seeking a Senior Technical Program Manager to join our diverse, customer-focused team! As Senior Technical Program Manager, you will be responsible for identifying the stakeholders, driving to set roadmaps and strategies for the program, leading delivery, reporting status, and holding the bar on quality. This is an exciting opportunity as you will work with many teams in different domains (IT, Security, Finance, etc.) and also work effectively with engineers, engineering managers, product managers, customer service, marketing, and sales teams. The ideal candidate is someone with a strong technical background, excellent problem solving ability and is passionate about managing large scale programs and projects!This role is expected to come into our Toronto office 1 time per month, so you can thrive in your new role and fully embrace being a Dutonian!Key Responsibilities:

  • Lead IT program planning, milestone and success criteria definition, resource allocation plan, and estimation leading to predictable delivery
  • Analyze large data sets quickly to identify complex patterns and relationships resulting in practical solutions to real business problems
  • Anticipate bottlenecks, providing escalation management and making tradeoffs
  • Identify unstructured problems and drive technical and operational improvement, business strategies, and technical solutions across teams
  • Provide technical contribution working with cross functional teams to surface dependencies, risks, mitigation plans, and estimation refinement.
  • Collaborate closely with cross functional partners to drive iterative process improvements
  • Leverage tools and processes to improve productivity in support of the program
  • Communicate successes, schedules, priorities, issues and overall program health to all levels in the company
  • Create, track, and drive critical path, flagging and managing risks, dependencies and decisions that affect the program
  • Drive program alignment on present and future outcomes that support company’s strategy
  • Manage program financials related to capitalization
  • Manage procurement processes related to the initiative
  • Creation and distribution of impactful automated reporting

Basic qualifications:

  • 7+ years of experience in Technical Program Management
  • Experience running IT programs, data programs, business applications, security or related programs
  • Experience doing department roadmap planning & reporting

Preferred qualifications:

  • Experience with managing large-scale programs with a wide impact radius (such as migrations/deprecations etc.)
  • Monday.com experience
  • Confidence leading and influencing
  • Experience with financial systems

The base salary range for this position is 129,000 – 191,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Not sure if you qualify?Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.Where we workPagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.How we workOur values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users.
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offerOne way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our .Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days – scheduled company-wide paid days off in addition to PTO
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Paid parental leave – up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • HibernationDuty – an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off – 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenureAbout PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.Go behind-the-scenes on our and @pagerduty on Instagram.Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.

PagerDuty is seeking a Senior Technical Program Manager to join their team in Toronto. Responsibilities include leading IT program planning, analyzing data sets, identifying bottlenecks, and collaborating with cross-functional partners. The ideal candidate has 7+ years of Technical Program Management experience and experience with department roadmap planning. The base salary range for this position is 129,000 – 191,000 CAD. PagerDuty offers competitive salary, benefits, flexible work arrangements, and wellness programs. PagerDuty is committed to diversity and inclusion and is an equal opportunity employer.

Principal Product Manager – Flexible Platform: Work Objects & Notifications – PagerDuty – Toronto, ON

Company: PagerDuty

Location: Toronto, ON

Expected salary:

Job date: Fri, 04 Oct 2024 05:25:27 GMT

Job description: PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!PagerDuty is seeking a Principal Product Manager (Flexible Platform) to join our diverse, customer-focused team! As Principal Product Manager, you will help our customers better manage a variety of different types of real-time urgent work, not just in Software and IT Operations, but in a variety of other functions across the landscape of Digital Operations. You’ll own two of our most critical building blocks, Flexible Work Objects, and Flexible Notifications, and play a key technical and product leadership role across several development teams working to define our strategy and roadmap. The Flexible Platform team is working closely with other product development teams internally who will leverage these building blocks to build new products as well as external customers and partners!This is an exciting opportunity to work closely with customers and partners to better understand their needs as it comes to platform flexibility and customizability; our larger, more sophisticated customers, in particular, are asking for a high level of customizability in terms of how they manage real-time work (such as work objects beyond PD’s incidents) like post-mortems, tasks, customer cases, security events, and how these objects leverage other flexible platform building blocks like notifications, workflows, and automation actions!The ideal candidate will bridge the world between API-first platform principles and understanding the burning problems of other product development teams and our external customers (and you have the metrics at your fingertips to back it up)! You’re equally comfortable discussing the merits of an API structure and the business case for integration with a potential platform customer. You can rapidly learn 3rd-party applications and their platform concepts (ServiceNow, Atlassian, Salesforce, etc) and design a platform strategy that is feasible, usable, and maintainable.KEY RESPONSIBILITIES

  • Define the roadmap for two of our core flexible platform building blocks: Work Objects and Notifications
  • Partner closely with engineering and design on new building block enhancements.
  • Prioritize feedback from 3rd-party developers, internal development teams, internal Professional Services, and partner teams.
  • Partner with other PD development teams to enable them on how to leverage platform building blocks and help make them successful.
  • Design the tools and content to seamlessly onboard development teams and customers onto the platform.
  • Support marketing with content and awareness for developers and internal stakeholders.

BASIC QUALIFICATIONS

  • 6-10+ years of product management experience for a SaaS enterprise software company preferably with B2B applications and platform experience.
  • Strong knowledge of integration architecture, patterns and platforms, understanding of cross-application business processes and flows, and knowledge of API best practices
  • You have enough technical knowledge to be respected by engineers.
  • Ability to experiment with 3rd party APIs, designing APIs based on RESTful principles, and collaborating on integration solution design.
  • Ability to be self-driven in writing SQL queries to get access to make data-driven decisions.
  • Ability to effectively interface and communicate with customers and all stakeholders within the organization.
  • Excellent collaboration skills with cross-functional teams that include engineering, product management, sales, and marketing staff.
  • Experience with Agile software methods or a desire to learn them; we don’t throw PRDs over the fence and hope for the best.
  • You strongly empathize with customers where your customers are other internal or external development teams. You can sit down with users and understand the ways that your product is not satisfying their needs.
  • You can lead without giving orders and argue a viewpoint persuasively.
  • You can write, speak, and think about complicated and highly technical problems with uncommon lucidity.
  • Proven record of product management accomplishments and initiatives with demonstrated success in product build and release to market.

PREFERRED QUALIFICATIONS

  • Bachelor’s and/or Master’s in Engineering, Computer Science, technical related field, or equivalent practical experience as a software engineer.
  • Software development experience is a big plus.
  • Excellent problem-solving skills along with strong verbal and written communication skills.
  • Rapid, resourceful problem solver.

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Toronto office 1 Day per month, so you can thrive in your new role and fully embrace being a Dutonian!The base salary range for this position is 155,000 – 231,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Not sure if you qualify?Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.Where we workPagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.How we workOur values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users.
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offerOne way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our .Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days – scheduled company-wide paid days off in addition to PTO
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Paid parental leave – up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • HibernationDuty – an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off – 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenureAbout PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.Go behind-the-scenes on our and @pagerduty on Instagram.Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.

PagerDuty is seeking a Principal Product Manager to join their team, focusing on platform flexibility. The ideal candidate will have experience with SaaS enterprise software, integration architecture, API design, and the ability to work effectively with customers and cross-functional teams. The role requires technical knowledge, communication skills, and a customer-centric approach. PagerDuty offers a competitive salary, benefits package, flexible work arrangements, and opportunities for professional growth and development. The company is committed to diversity and inclusivity, providing equal opportunities for all qualified individuals.

Director, Go To Market Pricing – Toronto, Ontario, Canada – PagerDuty – Toronto, ON

Company: PagerDuty

Location: Toronto, ON

Expected salary:

Job date: Wed, 25 Sep 2024 07:41:13 GMT

Job description: PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!As Director, Pricing Strategy, you will be responsible for developing and driving company pricing strategy for PagerDuty GTM Teams. Read on to see the impact you can make here at PagerDuty!You will report to the VP, Pricing and play a key role in enabling the company’s rapid growth, helping to extend the PagerDuty Operations Cloud and expand our routes-to-market.You will support Sales and Customer Success leaders in optimizing pricing and packaging for all transaction types, customer segments and routes to market.You will work with the Pricing Team to develop, document and execute scalable pricing programs, policies and practices for operationalizing our pricing framework across regions, channels and key business segments.You will partner closely with senior executives and leaders across product management, engineering, finance, sales, marketing, business applications and other teams to craft PagerDuty’s pricing and discount strategy and operations for innovation, growth, profitability and market leadership.Key Responsibilities:

  • Design frameworks for effective and scalable discount management, including people, process and system implications
  • Research market, emerging trends, industry/competitive pricing and recommend price actions
  • Develops pricing optimization roadmaps aligned with market opportunity, product strategy and profitability goals
  • Drive cross-functional project management, data analysis and modeling for assessing options, impact and actionable recommendations
  • Translate strategy into execution with actionable plans
  • Develop and deliver sales enablement collateral
  • Work with sales team to provide guidance on deal structure on large or non-standard opportunities
  • Provide tools to simplify enablement
  • Monitor KPIs, develop reporting and lead monthly and quarterly review cycles.
  • Advise on system requirements to support pricing framework
  • Analyze our business, identify improvement opportunities, and develop actionable plans in collaboration with other teams across the company
  • Effectively communicate strategy and recommendations verbally and through written narratives
  • Become an expert in PagerDuty’s business with a deep understanding of our products, the markets we serve and competitors we face
  • Bring your experience and insights to positively influence decision making
  • Help to develop and drive culture for a team of product and pricing professionals

Basic Qualifications:

  • You have 8+ years work experience at a top-tier consulting firm, pricing, marketing, finance or corporate strategy function and track record of high performance
  • You have 3+ years work experience with SaaS subscription monetization strategies, pricing principles, building business models, GTM strategies, partner programs, FedRamp pricing
  • You have a strong understanding of how to effectively price for various partner types and government programs
  • You possess strong analytical and financial abilities and have prior experience managing strategic initiatives with minimum supervision
  • You are a strong communicator, able to convey complex ideas in a clear, concise manner (verbally and in writing) with comfort across business and technical discussions
  • You are an entrepreneurial self-starter who takes initiative in a fast-paced, innovative high-growth environment, with the ability to collaborate cross-functionally, build consensus and influence others.

Preferred Qualifications:

  • You have a good working knowledge of the Software / SaaS industry, ideally with domain exposure to DevOps, IT Ops or infrastructure software and ability to ability to ramp quickly in new technology areas
  • You excel in areas of strategy development, business analysis and financial modeling, problem solving and project management
  • You hold an MBA degree from a world-class institution and Bachelor’s degree with strong academic performance

**This role is expected to come into our Toronto office 1 day/week, so you can thrive in your new role and fully embrace being a Dutonian!****The base salary range for this position is 155,000 – 231,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.**Not sure if you qualify?Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.Where we workPagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.How we workOur values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users.
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offerOne way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our .Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days – scheduled company-wide paid days off in addition to PTO
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Paid parental leave – up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • HibernationDuty – an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off – 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenureAbout PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.Go behind-the-scenes on our and @pagerduty on Instagram.Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.

PagerDuty is a company that empowers teams to do critical work through their Operations Cloud. They are looking for a Director, Pricing Strategy to develop and drive pricing strategy for GTM Teams. The role includes designing frameworks for discount management, researching market trends, and collaborating with various teams to optimize pricing. The ideal candidate has experience in SaaS pricing, strong analytical and communication skills, and the ability to work in a fast-paced environment. The role offers competitive salary, benefits, and work flexibility. PagerDuty is committed to diversity and inclusion, and provides reasonable accommodations for individuals with disabilities.

Director, Product Pricing Strategy – Toronto, Ontario, Canada – PagerDuty – Toronto, ON

Company: PagerDuty

Location: Toronto, ON

Expected salary:

Job date: Sat, 21 Sep 2024 03:00:45 GMT

Job description: PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!As the Director, Product Pricing Strategy, you will be responsible for developing and driving company pricing strategy for PagerDuty products. Read on for the impact you can make as a senior contributor to our ongoing pricing initiatives + innovation.Reporting to the VP, Pricing, expect to play a key role in enabling the company’s rapid growth, helping to extend the PagerDuty Operations Cloud and expand our routes-to-market while supporting cross functional teams like Product Management in optimizing pricing and packaging for the launch of new products and as well as ongoing maintenance.Collaborate and work with the Pricing Team to develop, document and execute scalable pricing programs, policies and practices for operationalizing our pricing framework across regions, channels and key business segments.You will partner closely with senior executives and leaders across product management, engineering, finance, sales, marketing, business applications and other teams to craft PagerDuty’s pricing and packaging strategy and operations for innovation, growth, profitability and market leadership.Key Responsibilities:

  • Design frameworks for effective and scalable price setting and multi-product attach, including people, process and system implications
  • Research market, emerging trends, industry/competitive pricing and recommend price actions
  • Develop pricing optimization roadmaps aligned with market opportunity, product strategy and profitability goals
  • Drive cross-functional project management, data analysis and modeling for assessing options, impact and actionable recommendations
  • Translate strategy into execution with actionable plans
  • Develop and deliver sales enablement collateral
  • Work with sales team to provide guidance on deal structure on large or non-standard opportunities
  • Advise on system requirements to support pricing framework
  • Analyze our business, identify improvement opportunities, and develop actionable plans in collaboration with other teams across the company
  • Effectively communicate strategy and recommendations verbally and through written narratives for executive consumption
  • Become an expert in PagerDuty’s business with a deep understanding of our products, the markets we serve and competitors we face
  • Bring your experience and insights to positively influence decision making
  • Help to develop and drive culture for a team of product and pricing professionals

Basic Qualifications:

  • You have 3+ years work experience with SaaS subscription monetization strategies, pricing principles, building business models, GTM strategies, like consumption based pricing models
  • You have a good working knowledge of the Software / SaaS industry, ideally with domain exposure to DevOps, IT Ops or infrastructure software and ability to ability to ramp quickly in new technology areas
  • You possess strong analytical and financial abilities and have prior experience managing strategic initiatives with minimum supervision
  • You excel in areas of strategy development, business analysis and financial modeling, problem solving and project management
  • You are a strong communicator, able to convey complex ideas in a clear, concise manner (verbally and in writing like narrative style storytelling) with comfort across business and technical discussions

Preferred Qualifications:

  • You hold an MBA degree from a world-class institution and Bachelor’s degree with strong academic performance
  • You are an entrepreneurial self-starter who takes initiative in a fast-paced, innovative high-growth environment, with the ability to collaborate cross-functionally, build consensus and influence others.
  • You have 8+ years work experience at a top-tier consulting firm, pricing, marketing, finance or corporate strategy function and track record of high performance

**This role is expected to come into our Toronto, Ontario, Canada office 1 day per month, so you can thrive in your new role and fully embrace being a Dutonian!**Not sure if you qualify?Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.Where we workPagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.How we workOur values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users.
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offerOne way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our .Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days – scheduled company-wide paid days off in addition to PTO
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Paid parental leave – up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • HibernationDuty – an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off – 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenureAbout PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.Go behind-the-scenes on our and @pagerduty on Instagram.Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.

PagerDuty is looking for a Director, Product Pricing Strategy to develop and drive pricing strategies for PagerDuty products. The role involves collaborating with various teams to optimize pricing and packaging, develop pricing programs, and analyze market trends. The ideal candidate should have experience in SaaS subscription monetization strategies and strong analytical skills. The position is based in Toronto, Canada with occasional office visits required. PagerDuty offers competitive benefits and a supportive work environment.

PagerDuty – Senior Talent Partner – Toronto, ON

Company: PagerDuty

Location: Toronto, ON

Job description: PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!PagerDuty is seeking a dynamic Senior Talent Partner to join our Talent Acquisition Team, that is dedicated to driving the success of our Go-to-Market (GTM) organization. This role will be instrumental in acquiring top talent while also identifying, creating and leading programming efforts to improve go-to-market attraction and hiring capabilities. The ideal candidate will have a strong background in recruiting, combined with the ability to design and implement programs that enhance our talent acquisition strategy for transforming our Go-to-Market organization.PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning. This role is expected to come into our Toronto office once per month, so you can thrive in your new role and fully embrace being a Dutonian!How You Impact Our Vision: Key ResponsibilitiesRecruiting (75%)

  • Lead end-to-end recruiting processes for senior-level roles within the GTM organization, including Sales and Customer Success.
  • Partner closely with hiring managers to understand their talent needs and develop tailored sourcing strategies.
  • Utilize advanced sourcing techniques to identify and engage top-tier candidates, ensuring a high-quality talent pipeline.
  • Manage candidate experience from initial contact through onboarding, ensuring a seamless and positive process.
  • Provide guidance and training to hiring managers on best practices for interviewing, evaluating, and selecting candidates.
  • Collaborate with the broader Talent Acquisition team, HRBPs, and compensation teams to ensure alignment on recruiting strategy, hiring goals, diversity initiatives, and compensation philosophy.”

Program Management (25%)

  • Candidate Delivery Optimization: Develop and refine programs that enhance the efficiency and effectiveness of candidate delivery to the sales team, ensuring alignment with GTM recruiting goals.
  • Process Improvement Initiatives: Lead initiatives aimed at streamlining the recruitment process, including candidate pipeline management, interview scheduling, and feedback loops.
  • Stakeholder Collaboration: Work closely with sales leadership to ensure recruiting strategies and processes meet the specific needs of the GTM team, facilitating timely and successful hires.
  • Thought Leader: Act as a thought leader in talent strategy, bringing innovative ideas to the table to enhance the GTM team’s overall talent experience.

Basic Qualifications:

  • 8+ years of experience in talent acquisition
  • 3-5 years of experience recruiting for GTM roles within a high-growth SaaS or technology company.
  • Proven ability to recruit for Customer Success, Sales and senior-level positions, with a track record of successful placements.
  • 2+ years of previous experience in creating innovative programs and sourcing tactics to execute talent delivery-related initiatives.
  • Strong understanding of the GTM landscape and the specific talent needs of sales, marketing, and customer success teams.
  • Exceptional communication, negotiation, and stakeholder management skills.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
  • Commitment to diversity, equity, and inclusion in all aspects of talent acquisition and management.

Preferred Qualifications:

  • Self-Starter that thrives in a collaborative, fast-paced, ambiguous and autonomous work environment.
  • Passionate about Inclusion and Belonging and creating a pipeline and process to support hiring of communities of under-represented in tech sales.
  • Possesses high competencies in critical thinking and communication/interpersonal skills.
  • Strong influence skills, consultative with the ability to handle high volume and multiple, distributed hiring partners.
  • Experience in Greenhouse applicant tracking systems is a plus.
  • Operational excellence.

The base salary range for this position is 98,000 – 138,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Not sure if you qualify?Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.Where we workPagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.How we workOur values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users.
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offerOne way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our .Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days – scheduled company-wide paid days off in addition to PTO
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Paid parental leave – up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • HibernationDuty – an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off – 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenureAbout PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.Go behind-the-scenes on our and @pagerduty on Instagram.Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.
PagerDuty is looking for a Senior Talent Partner to join their team and drive the success of their Go-to-Market organization through acquiring top talent and designing and implementing programs to improve go-to-market attraction and hiring capabilities. The ideal candidate will have a strong background in recruiting and the ability to enhance talent acquisition strategy for the organization. PagerDuty offers a flexible, hybrid workplace and encourages in-person collaboration. The role requires coming into the Toronto office once per month. The job responsibilities include recruiting for senior-level roles in the GTM organization and leading initiatives to optimize candidate delivery and streamline the recruitment process. The ideal candidate should have at least 8 years of talent acquisition experience, 3-5 years of recruiting for GTM roles, and strong communication and stakeholder management skills. PagerDuty offers a competitive salary, comprehensive benefits package, flexible work arrangements, generous paid time off, and various employee wellness programs. PagerDuty is an equal opportunity employer committed to diversity and inclusion in the workplace.
Job Description:

Location: Edmonton, AB

Salary: $50,000 – $70,000 a year

We are currently seeking a dedicated and experienced Operations Manager to join our team. The successful candidate will be responsible for overseeing and managing all operational aspects of the business, including scheduling, inventory management, and quality control.

Key Responsibilities:
– Develop and implement operational strategies to improve efficiency and effectiveness
– Manage day-to-day operations and ensure compliance with company policies and procedures
– Oversee scheduling and coordinate workflow to meet production targets
– Monitor and evaluate performance metrics to identify areas for improvement
– Conduct regular quality inspections to ensure products meet company standards
– Collaborate with other departments to ensure seamless operations

Qualifications:
– Bachelor’s degree in Business Administration or related field
– Minimum of 3 years of experience in operations management
– Strong leadership and communication skills
– Proficiency in Microsoft Office Suite
– Knowledge of industry best practices and regulations

If you are a motivated and enthusiastic individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity. Join our team and help us drive operational excellence!

Expected salary: $138000 per year

Job date: Sat, 17 Aug 2024 22:53:13 GMT