Senior Director, Enterprise Customer Success (Regional VP) – PagerDuty – Toronto, ON

Company: PagerDuty

Location: Toronto, ON

Expected salary:

Job date: Fri, 30 May 2025 07:47:31 GMT

Job description: PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.At PagerDuty, you’ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace.As our Regional Vice President, North America Customer Success, you will be reporting to the Chief Customer Officer of PagerDuty. You will have the responsibility for leading a team of success managers and renewal managers. Under your leadership the team members will engage with PagerDuty’s Enterprise customers to increase product and platform adoption, improve renewal rates and drive measurable customer business value to accelerate their digital journey.This strategic, hands-on leader will have demonstrated a track record in a modern SaaS company by hiring and developing experienced team members, in creating a culture of customer centricity, and understanding the motion to win in the enterprise.The Customer Success Management team acts as a Trusted Advisor to our customers, ultimately responsible for ensuring their success. As a key leader within the Customer Success organization, you will align with Executive stakeholders, evolve our Customer Success strategy and are responsible for helping customers achieve business value and ROI from their investment in PagerDuty.Key ResponsibilitiesAdvocate for the Customer:

  • Proactively engage with customers to understand their needs, address challenges, and ensure they are achieving desired outcomes with the company’s products or services.
  • Serve as a voice of the customer within the organization, ensuring customer feedback is heard and acted upon.

Strategic Leadership:

  • Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth.
  • Uplevel our engagement with Executive decision makers and position the Operations Cloud as the platform for modern enterprises.
  • Understand and ability to articulate Operations Cloud value proposition and how PagerDuty helps corporations revolutionize their digital operations.
  • Develop and implement customer success strategies aligned with business goals, focusing on maximizing customer lifetime value and driving revenue growth.

Team Management:

  • Lead, mentor, and develop a high-performing customer success organization, providing guidance, coaching, and performance management.
  • Build and sustain a team of high performing leaders (Success Managers and Directors) who embody our values, establish trusted advisor relationships and focus on making every customer successful.
  • Instill operational rigor and consistency, as appropriate, to define and refine success manager engagement strategies, account management, and programs at scale.

Retention and Growth:

  • Key metrics for this role are: gross revenue retention, net revenue retention, executive engagement, adoption, professional services, support and PagerDuty University.
  • Drive customer retention and expansion by identifying opportunities for upselling, cross-selling, and building strong customer relationships.
  • Forecast renewals by working cross functionally with sales, renewals and operations.

Data Analysis and Reporting:

  • Monitor key customer success metrics, identify trends, and use data to inform decision-making and improve processes.
  • Use adoption metrics to help CSMs understand where there is risk in their accounts and coach them through the use of playbooks to improve adoption.
  • Work with the Value Realization team to ensure each customer has a value realization study that is data driven and outcomes based.

Cross-Functional Collaboration:

  • Effectively link business objectives in favor of continuous improvement. Present decision making situations that quickly allow cross functional teams to align and move forward in favor of deeper customer satisfaction.
  • Partner with other departments, such as sales, marketing, product, and engineering, to ensure a cohesive customer experience.

Process Improvement / Managing Workload:

  • Establish a rhythm of the business that is consistent and predictable in running the business activities and change the business projects.
  • Continuously identify and implement improvements to customer success processes and tools to enhance efficiency and effectiveness.
  • Use Customer Success tools such as Salesforce, Gainsight, Gong, Tableau to manage the effectiveness of CSM plays, activities & renewals.

Basic Qualifications

  • Ability to communicate and effectively present (verbally/in writing) coaching plans, strategic plans for your business, problem solving and decision making situations. Frame and solve complex business problems.
  • Take on new challenges and the ability to work through uncertainty. Delivery high impacting contributions as well as pursue opportunities to influence decisions that impact customer value realization.
  • Proven track record of trusted advisor to the C-suite in Enterprise accounts with strong consultative skills.
  • Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure impact and effectiveness.
  • Understand and can apply Customer Journey frameworks to CSM tasks and responsibilities.
  • Minimum of 10 years experience with a combination of working in a consulting firm running a team of senior consultants, and leading services or success organizations in a SaaS company.
  • A four year degree or equivalent.
  • Demonstrated ability to manage customer accounts in conjunction with sales organizations. Consistently delivering against targets; reduce churn and downgrades, produce accurate forecasts, while maintaining a focus on cost to serve.
  • Exceptional leader of high integrity, intellect, and character who can set a clear vision for the group and plan, hire, manage, and inspire teams to achieve extraordinary results consistently quarter over quarter. Ability to collaborate effectively across the organization.

Preferred Qualifications

  • A deep understanding of digital transformation in modern enterprises
  • Strong C-suite relationships in enterprises globally
  • MBA

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.This role is expected to come into our Toronto office 3 times per week, so you can thrive in your new role and fully embrace being a Dutonian!The base salary range for this position is 192,000 – 264,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply?We encourage you to submit your resume even if you don’t meet every requirement. We value potential and consider each candidate’s full professional story. Whether you’re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time – sign up for !Where we workPagerDuty operates a hybrid work model with in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.How we workguide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.What we offerAs a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our .Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days & HibernationDuty – companywide paid days off in addition to PTO
  • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • Paid volunteer time off: 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenureAbout PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.Go behind-the-scenes on our and @pagerduty on Instagram.Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.

PagerDuty, Inc. Overview:
PagerDuty (NYSE: PD) is a prominent leader in digital operations management, relied upon by many Fortune 500 and 100 companies. The company emphasizes collaboration and a supportive work environment to tackle complex operational challenges.

Position: Regional Vice President, North America Customer Success:
The role involves leading a team focused on enhancing customer engagement with PagerDuty’s products, improving renewal rates, and ensuring business value for enterprise clients. Key responsibilities include:

  • Advocating for customer needs and ensuring their success.
  • Developing customer success strategies to drive revenue growth.
  • Managing and mentoring a high-performing team of success managers.
  • Monitoring key customer metrics and reporting to inform decision-making.
  • Collaborating cross-functionally with teams such as sales and product.

Qualifications:
Candidates should have strong communication skills, extensive experience in SaaS, proven leadership abilities, and a track record of fostering executive relationships. A deep understanding of digital transformation in enterprises is preferred.

Work Environment:
PagerDuty employs a hybrid work model, with expectations for office presence in Toronto. The company is known for its inclusive culture and commitment to employee well-being.

Compensation:
Salary ranges from CAD 192,000 to 264,000, with potential bonuses and equity. Benefits include flexible arrangements, paid parental leave, and wellness programs.

Company Commitment:
PagerDuty is dedicated to diversity and inclusion, offering reasonable accommodations for individuals with disabilities. The organization is recognized as a Great Place to Work and prioritizes employee growth and satisfaction.

Director, Pricing and Monetization – PagerDuty – Toronto, ON

Company: PagerDuty

Location: Toronto, ON

Expected salary:

Job date: Tue, 20 May 2025 23:52:49 GMT

Job description: PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.At PagerDuty, you’ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace.PagerDuty is seeking a GTM-focused, Director, Pricing and Monetization to shape the next evolution of how PagerDuty packages and monetizes its product portfolio. This role sits at the intersection of Product, Marketing, Finance, and Sales – translating product value into commercial outcomes through strategic packaging, tiering, and go-to-market pricing. This role will report to the Head of Product Strategy and Growth and sits within our Product Development organization.As a cross-functional leader, you’ll design and execute pricing strategies that reflect how customers experience and receive value from our offerings. You’ll bring structure to packaging decisions, support migrations to our modern Operations Cloud pricing and packaging plans, and develop messaging and pricing guidance for the field. You’ll influence roadmap monetization, support pricing experiments, and evolve our ability to communicate value effectively to the market.The ideal candidate brings a marketing-leaning product background, deep pricing intuition, and has operated in later-stage B2B SaaS environments. You’ve worked directly with Sales, Finance, and Product Marketing teams to drive pricing and packaging strategy from concept to customer rollout.KEY RESPONSIBILITIES

  • Lead go-to-market pricing execution and packaging strategy across multiple product lines
  • Collaborate with Sales Strategy, Finance, Deal Desk, and PMM to operationalize pricing for the field, including discount guidance, approval workflows, customer messaging, and enablement
  • Design and execute packaging migrations, especially as we transition legacy customers to our modern Operations Cloud plans
  • Partner with Product teams on monetization strategy and feature/package alignment according to value
  • Develop pricing collateral, enablement, and field training materials in partnership with PMM and Enablement
  • Bring customer, competitor, and market insights to pricing strategy decisions
  • Track performance of pricing initiatives and optimize packaging strategies based on real-world data and usage patterns
  • Drive analysis on the effectiveness of pricing by region, product, and customer segment levels
  • Develop lifecycle pricing management capabilities to support the solution roadmap & maximize financial return via pricing optimization

BASIC QUALIFICATIONS

  • 10+ years of experience in B2B SaaS pricing, product marketing, and/or monetization roles
  • Has led or been a key contributor to pricing strategy at a company during its transition toward $1B+ in ARR
  • Strong cross-functional collaboration skills and relationship-building credibility with Sales, Product, and field leadership
  • Experience managing pricing change (e.g., migrations, repackaging, new monetization levers) in the field, with the communication skills to bring stakeholders along in the field
  • Ability to mentor and grow other Pricing roles and people within the organization

The base salary range for this position is 156,000 – 237,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.This role is expected to come into our Toronto office 1 day per month, so you can thrive in your new role and fully embrace being a Dutonian!Hesitant to apply?We encourage you to submit your resume even if you don’t meet every requirement. We value potential and consider each candidate’s full professional story. Whether you’re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time – sign up for !Where we workPagerDuty currently has in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. We also provide ample opportunities for connection, like team offsites and volunteering events.How we workguide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.What we offerAs a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our .Your package may include:– Competitive salary– Comprehensive benefits package from day one– Flexible work arrangements– Company equity*– ESPP (Employee Stock Purchase Program)*– Retirement or pension plan*– Generous paid vacation time– Paid holidays and sick leave– Dutonian Wellness Days & HibernationDuty – companywide paid days off in addition to PTO– Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*– Paid volunteer time off: 20 hours per year– Company-wide hack weeks– Mental wellness programs*Eligibility may vary by role, region, and tenureAbout PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.Go behind-the-scenes on our and @pagerduty on Instagram.Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.

PagerDuty, Inc. Overview:

PagerDuty (NYSE: PD) is a leader in digital operations management, serving over half of the Fortune 500 and nearly 70% of the Fortune 100. The company fosters a collaborative, flexible workplace where employees tackle complex challenges and contribute to building a more equitable world.

Position: Director of Pricing and Monetization

PagerDuty is hiring a Director focused on go-to-market (GTM) pricing and monetization strategy. This role, reporting to the Head of Product Strategy and Growth, involves:

  • Leading pricing execution and packaging strategy across product lines.
  • Collaborating with various departments to enable effective pricing in the field.
  • Designing packaging migrations, particularly for legacy customers.
  • Aligning monetization strategy with product features and value.
  • Developing pricing materials and tracking performance of pricing initiatives.

Qualifications:

  • 10+ years in B2B SaaS pricing or product marketing.
  • Experience in driving pricing strategy during company growth phases.
  • Strong relationship-building skills and the ability to manage pricing changes effectively.
  • Capacity to mentor others in pricing roles.

Work Environment and Compensation:

The role offers a flexible hybrid work environment with a salary range of CAD 156,000 – 237,000, alongside benefits like equity options, generous vacation, and wellness programs. Employees are expected in the Toronto office once a month.

Company Culture:

PagerDuty promotes a diverse and inclusive culture, is recognized as a Great Place to Work, and values potential, encouraging applicants to apply even if they do not meet every requirement. The company supports employees’ well-being through various programs and initiatives.

Principal Product Manager, Growth – PagerDuty – Toronto, ON

Company: PagerDuty

Location: Toronto, ON

Expected salary:

Job date: Sat, 17 May 2025 04:49:55 GMT

Job description: PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.At PagerDuty, you’ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace.Principal Product Manager, GrowthPagerDuty is seeking a Principal Product Manager to lead our AI growth initiatives. In this pivotal role, you’ll shape the future of our enterprise SaaS products by leading the vision, strategy, and execution of innovative solutions that leverage Machine Learning and Large Language Models. You will collaborate with data scientists, engineers, and designers to transform ambiguous projects into exceptional customer experiences, while working closely with Marketing, Sales, and Customer Success teams to define and execute successful go-to-market strategies. Your analytical mindset and ability to synthesize qualitative feedback with data-driven insights will be crucial as you guide products through Beta, Early Access, and General Access stages, making strategic decisions to optimize impact. The ideal candidate excels at translating complex concepts into clear strategies, demonstrates strong business acumen, and thrives in fast-paced environments while managing multiple priorities. Your proven track record of fostering inclusive collaboration and exceptional stakeholder management skills will be essential as you align diverse teams around a shared vision and drive product adoption and growth.This role is expected to come into our Toronto office 1 day per month, so you can thrive in your new role and fully embrace being a Dutonian!Key Responsibilities:

  • Lead the vision, strategy, and execution for AI growth products and services.
  • Align and get buy-in from executive stakeholders around a product roadmap that distills company strategy with qualitative and quantitative customer data, market trends, and competitive insights.
  • You will collaboratively work with data scientists, engineers, designers, and product managers to take ambiguous projects and mold them into amazing experiences to delight our customers.
  • You are passionate about leveraging user-centric approaches to drive product adoption and growth while also working collaboratively with Marketing, Sales and Customer Success to define and execute successful go-to-market strategies for the products you deliver and manage.
  • Guide the product through Beta, Early Access, and General Access stages, setting clear success criteria and stage-gates for each leg of the journey, making data-driven decisions to optimize and drive maximal impact.
  • Comfortable navigating fast-paced environments, making rapid progress, and aligning diverse stakeholders around a shared vision.

Basic Qualifications:

  • 7+ years of product management experience, with at least 3 years focusing on data-led growth products at SaaS organizations
  • Experience building enterprise-grade products that leverage Machine Learning or Large Language Models.
  • Proven analytical and problem-solving skills, ideally with a background in data product management: pipelines, ingestion, modeling, governance, and APIs
  • Strong business acumen and customer empathy with the ability to synthesize qualitative customer feedback with data-led insights (A/B and multivariate testing) to ruthlessly prioritize based on impact.

Preferred Qualifications:

  • Proven ability to collaborate and contribute to a positive, inclusive work environment, fostering knowledge sharing and growth within the team.
  • Strong planning skills with the ability to break down complex problems and align stakeholders in fast-paced environments while managing multiple priorities.
  • Exceptional written and verbal communication skills, with a talent for demystifying growth opportunities, data and AI complexity to stakeholders across the org.

The base salary range for this position is 156,000 – 237,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply?We encourage you to submit your resume even if you don’t meet every requirement. We value potential and consider each candidate’s full professional story. Whether you’re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time – sign up for !Where we workPagerDuty currently has in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. We also provide ample opportunities for connection, like team offsites and volunteering events.How we workguide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.What we offerAs a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our .Your package may include:– Competitive salary– Comprehensive benefits package from day one– Flexible work arrangements– Company equity*– ESPP (Employee Stock Purchase Program)*– Retirement or pension plan*– Generous paid vacation time– Paid holidays and sick leave– Dutonian Wellness Days & HibernationDuty – companywide paid days off in addition to PTO– Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*– Paid volunteer time off: 20 hours per year– Company-wide hack weeks– Mental wellness programs*Eligibility may vary by role, region, and tenureAbout PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.Go behind-the-scenes on our and @pagerduty on Instagram.Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.

PagerDuty, Inc. (NYSE:PD) is a leader in digital operations management, relied upon by half of the Fortune 500 and nearly 70% of the Fortune 100. They are looking for a Principal Product Manager to spearhead AI growth initiatives for their SaaS products, focusing on machine learning and large language models. This role involves collaborating with various teams, including data scientists and engineers, to create exceptional customer experiences and define go-to-market strategies.

The ideal candidate should have over 7 years of product management experience, especially with data-driven growth in SaaS, and demonstrate strong analytical, problem-solving, and communication skills. The position requires someone capable of managing multiple priorities in a fast-paced environment and fostering an inclusive team culture.

The base salary ranges from CAD 156,000 to 237,000, with additional benefits such as equity options and paid parental leave. PagerDuty supports a hybrid work environment and values diversity in its workforce, encouraging all candidates to apply regardless of whether they meet every requirement.

Account-Based Marketing (ABM) Manager – PagerDuty – Toronto, ON

Company: PagerDuty

Location: Toronto, ON

Expected salary: $149000 per year

Job date: Sun, 20 Apr 2025 00:25:50 GMT

Job description: PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.At PagerDuty, you’ll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world-all in a flexible, award-winning workplace.OverviewPagerDuty is seeking a dynamic Account-Based Marketing (ABM) Manager to implement ABM campaigns and tactics, driving pipeline growth from a strategically curated list of key accounts. Collaborating closely with Sales and Marketing teams, this role adopts a data-driven approach, consistently testing and evaluating campaign success. The ideal candidate possesses a proven track record of managing and scaling B2B SaaS-integrated ABM campaigns, leveraging data-driven insights to optimize marketing pipeline contributions, and building strong relationships within the marketing and sales teams. This role plays a pivotal role in driving strategic marketing initiatives that align with our vision and business objectives.How you impact our vision:

  • Partner with Marketing, Sales and Customer Success teams to identify top target accounts and objectives that drive revenue growth and enable customer success.
  • Autonomously develop and execute targeted, multi-channel ABM programs for key accounts, collaborating closely with sales and cross-functional marketing teams and embracing a data-driven and ‘test and learn’ mindset to optimize program performance.
  • Work closely with Marketing Operations to support high-performance ABM marketing tools and integrations, ensuring precise targeting of the right audience through the right channels.
  • Own and track program results, measure success and deliver insights to stakeholders across the business.
  • Define and implement scalable, repeatable processes to expand PagerDuty’s ABM programs across all strategic accounts globally.

Basic Qualifications

  • 5+ years of experience executing successful account-based marketing campaigns.
  • 5-7 years of previous marketing or other relevant experience
  • 5+ years of experience with ABM tools (Demandbase preferred)
  • Strong track record of driving cross-functional collaboration to execute and optimize marketing campaigns.
  • Successfully implemented data-driven programs with key measurements for success
  • Strong quantitative and analytical skills with an understanding of B2B marketing metrics.
  • CRM/marketing automation background, preferably Salesforce and Marketo.
  • Hands-on experience executing across web, email, and digital marketing channels.
  • Clear communication skills to articulate new ideas, products, and campaigns to both internal and external stakeholders.
  • Comfortable with project management across multiple teams, capable of prioritizing multiple workstreams and projects.

Preferred Qualifications

  • B2B SaaS background.
  • Highly organized and efficient with the ability to develop and execute against an evolving plan.
  • Team player with the ability to work collaboratively and autonomously.

The base salary range for this position is 98,000 – 149,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Hesitant to apply?We encourage you to submit your resume even if you don’t meet every requirement. We value potential and consider each candidate’s full professional story. Whether you’re exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time – sign up for !Where we workPagerDuty currently has in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. We also provide ample opportunities for connection, like team offsites and volunteering events.How we workguide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.What we offerAs a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our .Your package may include:– Competitive salary– Comprehensive benefits package from day one– Flexible work arrangements– Company equity*– ESPP (Employee Stock Purchase Program)*– Retirement or pension plan*– Generous paid vacation time– Paid holidays and sick leave– Dutonian Wellness Days & HibernationDuty – companywide paid days off in addition to PTO– Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*– Paid volunteer time off: 20 hours per year– Company-wide hack weeks– Mental wellness programs*Eligibility may vary by role, region, and tenureAbout PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.Go behind-the-scenes on our and @pagerduty on Instagram.Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.

PagerDuty, Inc. is a global leader in digital operations management, with a focus on account-based marketing (ABM) to drive pipeline growth. They are seeking an ABM Manager with experience in B2B SaaS to collaborate with sales and marketing teams, execute targeted campaigns, and optimize performance through data-driven insights. The ideal candidate will have a strong track record in ABM campaigns and be able to drive strategic marketing initiatives. The company offers competitive benefits and a flexible work environment across various locations. PagerDuty is committed to diversity and equal opportunity employment.

Technical Content Writer – Instructional Design – PagerDuty – Toronto, ON

Company: PagerDuty

Location: Toronto, ON

Expected salary: $108000 per year

Job date: Thu, 20 Mar 2025 07:25:40 GMT

Job description: PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!The Technical Content Writer-Instructional Design will write training material for PagerDuty University’s on-demand learning, covering PagerDuty products and best practices. In this role, you will work with subject matter experts to understand each of the assigned training topics and scope out new projects. This role will be responsible for creating interactive product tours/demos, and writing storyboards for on-demand courses and standalone artifacts (PDFs, infographics, etc.). They will collaborate closely with Media Designers to produce original media assets for all on-demand content. To be successful in this role, the Technical Content Writer must stay up-to-date on all new feature releases and product messaging. This role is accountable for the quality and milestones of the final, shipped product.Key Responsibilities:

  • Develop a thorough understanding of the entire PagerDuty product portfolio and stay up to date on product changes and messaging
  • Translate complex technical concepts and features using plain language to make it accessible for new users
  • Create interactive product tours that appeal to a wide range of audiences with differing goals (e.g., pre- vs. post-sales, trialists, onboarding, retention and expansion, etc.)
  • Storyboard training content in an engaging manner for online course development (e.g., infographics, scripting for animations and video demos, etc).
  • Create screen captures of the PagerDuty platform for video demos and product tours
  • Manage the end-to-end design and development lifecycle, ensuring the successful delivery of project milestones and quarterly training roadmap
  • Regularly review student course evaluations and new product releases, revising content as needed to ensure it is accurate, engaging, and up-to-date
  • Perform thorough QA checks of all content before release and validate the accuracy of instructional content by testing it out on the PagerDuty platform
  • Write marketing material to promote the release of new content, including one-pagers, newsletters, social media, etc.

Basic Qualifications

  • 3+ years experience as a technical writer for a SaaS product, preferably for eLearning
  • Exceptional writing skills and attention to detail, with a solid command of grammar, spelling and punctuation. Having high quality standards is a must.
  • Tech savvy – ability to pick up technical concepts quickly and a willingness to get your hands dirty using and testing out the product
  • Ability to write effectively for different mediums (e.g., product tours, scripting for instructional videos & commercials, marketing materials)
  • Adaptability and strong organizational skills, with the ability to prioritize projects with competing deadlines
  • Demonstrated resourcefulness and intellectual curiosity to learn new things and find creative solutions to problems
  • Analytical mindset – able to dissect a complex topic and present the information to new users in a manner that’s easy to follow
  • Bonus: Experience using Navattic for product tours and solid understanding of adult learning principles

Writing samples may be requiredPagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tell us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.For external applicants, including employee referrals, this role is expected to come into our Toronto office once per week, so they can thrive in their new role and fully embrace being a Dutonian!The base salary range for this position is 77,000 – 108,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Not sure if you qualify?Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.Where we workPagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.How we workOur values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users.
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offerOne way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our .Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days – scheduled company-wide paid days off in addition to PTO
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Paid parental leave – up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • HibernationDuty – an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off – 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenureAbout PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.Go behind-the-scenes on our and @pagerduty on Instagram.Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.

PagerDuty is looking for a Technical Content Writer-Instructional Design to create training material for PagerDuty University. The role involves creating interactive product tours, writing storyboards for online courses, and collaborating with Media Designers to produce content. The ideal candidate should have experience as a technical writer for a SaaS product, exceptional writing skills, and the ability to translate complex technical concepts into plain language. This is a hybrid workplace position with a base salary range between 77,000 – 108,000 CAD. PagerDuty offers competitive benefits, flexible work arrangements, and opportunities for career growth.

Manager – Sales Development – PagerDuty – Toronto, ON

Company: PagerDuty

Location: Toronto, ON

Expected salary: $121000 per year

Job date: Sat, 15 Mar 2025 04:37:41 GMT

Job description: PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!PagerDuty is seeking an experienced Manager for our Sales Development Representative (SDR) Team to lead our inbound lead qualification and management. This role will be instrumental in building, developing, and managing a high-performing team of SDRs while ensuring efficient lead qualification and conversion processes. The SDR Team Manager will oversee all aspects of inbound lead management, including developing and implementing strategies to qualify, nurture, and convert leads into both opportunities and closed won opportunities. They will build and manage a team of SDRs, establish performance metrics, and ensure alignment with overall sales objectives.Primary duties include:

  • Establishing and maintaining lead qualification processes
  • Implementing best practices for lead management
  • Providing regular performance feedback to the team
  • Creating comprehensive reports on team performance, pipeline health, and conversion metrics.
  • Hiring, onboarding, and training new SDR team members
  • Forecasting, pipeline management, and regular reporting to senior leadership
  • Collaborating with sales and marketing teams to optimize lead flow and conversion rates. In particular, this individual will partner closely with the Events and Digital teams to successfully implement Field events and targeted ad and nurture campaigns.
  • Work in collaboration with Content, Marketing Program Managers, and Product Marketing to develop effective messaging for outbound communications to your team’s assigned accounts.
  • Collaborate with Marketing Operations, Sales Operations and Sales leadership to improve opportunity management and qualification processes for target accounts with the goal of increased revenue from engagement

About You

  • 2+ years of experience in sales management or sales development management, with an evident record of over achievement on quota expectations
  • Track record of sales success in a similar enterprise software application environment
  • Confirmed experience successfully hiring, training and coaching people to achieve performance goals
  • Successful track record in a high volume transaction sales environment
  • Exceptional communication, social and time management skills
  • Excellent presentation and listening skills
  • Ability to work cross functionally with Marketing, Sales Operations, Sales Leadership and Marketing Operations
  • Proficiency with business development technologies like Salesforce.com, Outreach, Sales Navigator, Gong, io and Zoominfo
  • Bachelor’s degree required

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.This role is expected to come into our Toronto office 2 day per week, so you can thrive in your new role and fully embrace being a Dutonian!The base salary range for this position is 88,000 – 121,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Not sure if you qualify?Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.Where we workPagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.How we workOur values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users.
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offerOne way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our .Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days – scheduled company-wide paid days off in addition to PTO
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Paid parental leave – up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • HibernationDuty – an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off – 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenureAbout PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.Go behind-the-scenes on our and @pagerduty on Instagram.Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.

PagerDuty is looking for an experienced Manager for their Sales Development Representative team to lead inbound lead qualification and management. The role involves building and managing a high-performing team, overseeing lead management processes, collaborating with sales and marketing teams, and working closely with various departments to optimize lead flow and conversion rates. The ideal candidate has sales management experience, success in enterprise software sales, and proficiency in business development technologies. PagerDuty offers a competitive salary, comprehensive benefits package, flexible work arrangements, and opportunities for career growth. They are committed to diversity, equality, and creating an inclusive work environment.

Senior UX Designer – PagerDuty – Toronto, ON

Company: PagerDuty

Location: Toronto, ON

Expected salary: $122000 per year

Job date: Thu, 13 Mar 2025 01:27:03 GMT

Job description: PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!PagerDuty is seeking a talented Senior UX Designer to join our Growth and Web Experience team, reporting to the Director of Growth & Web. In this role, you will lead the design strategy and execution of pagerduty.com’s web experience, collaborating with growth, development, and marketing stakeholders to create high-converting experiences that showcase PagerDuty’s products.As an accomplished UX designer with a strong foundation in interaction and visual design, you will lead the end-to-end user experience of our web presence. Understanding PagerDuty’s diverse user base – from DevOps engineers to business leaders – you’ll digest complex problems and create simple, usable solutions through system maps, user flows, and prototypes. Your ability to communicate design decisions effectively to stakeholders will be crucial in creating intuitive experiences that guide users through their buying journey.In addition to crafting exceptional user experiences, you will play a crucial role in optimizing our acquisition funnel through data-driven design decisions, A/B testing, and experimentation. Your mastery of aesthetics and visual hierarchy will ensure users can quickly find the information they need, while your analytical mindset will help translate user behavior data and testing results into design improvements that enhance the customer journey. You will be responsible for building and maintaining a world-class design system, working closely with front-end engineering teams and content partners to ensure scalable implementation of customer experiences that drive conversion.The ideal candidate is a curious and passionate problem solver who thrives on data-driven design and storytelling. You have a strong aesthetic sensibility combined with deep understanding of UX/UI principles, particularly in the technical B2B market. Your systems thinking approach and experience working with growth teams on experimentation enables you to create scalable solutions that drive results. As a collaborative team player, you excel at communicating design choices to non-designers. Your ability to bring clarity to complex problem spaces, combined with your passion for crafting innovative customer acquisition tactics, makes you an effective advocate for design excellence.This role is expected to come into our Toronto office 1 day/week so you can thrive in your new role and fully embrace being a Dutonian!KEY RESPONSIBILITIES:

  • Web Design Strategy & Leadership: Develop compelling visions that solve user needs and business problems that creates a clear path from current state to future state stakeholder alignment.
  • End-to-End UX Design: Create user flows, wireframes, prototypes, and detailed specifications that optimize the web experience from discovery to conversion, incorporating market analysis and customer feedback.
  • Conversion Optimization: Partner with growth and analytics teams to identify and execute experiments that improve website conversion rates, focusing on the full acquisition funnel from lead generation to conversion.
  • User Journey Excellence: Understand and optimize the end-to-end customer journey for each of our key personas, identifying friction points and developing solutions that create seamless and delightful experiences.
  • Design System Implementation: Collaborate with web developers to ensure design solutions are technically feasible and maintain consistency across the platform while adhering to established design patterns.

BASIC QUALIFICATIONS:

  • 5+ years of UX design experience on B2B SaaS websites
  • Proven track record working with growth teams to optimize conversion rates through A/B testing and analytics across marketing funnels (MQLs, SQLs, form completions)
  • Ability to use data insights, stakeholder feedback, and user behavior analysis to inform web experiences
  • Expert proficiency in modern design tools (Figma) for creating and maintaining scalable design systems
  • Demonstrated ability to collaborate effectively with engineering, marketing, and growth teams to implement complex web experiences

PREFERRED QUALIFICATIONS:

  • Experience with WordPress or similar CMS platforms, analytics tools (GA4, Heap), and heat mapping tools (CrazyEgg)
  • Basic front-end development knowledge (HTML/CSS/JS) and experience working with component libraries and Storybook
  • Motion design and animation skills, combined with knowledge of atomic design principles for creating engaging, scalable web experiences
  • Track record of successfully partnering with Brand teams to develop cohesive digital assets across properties

The base salary range for this position is 87,000 – 122,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Not sure if you qualify?Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.Where we workPagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.How we workOur values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users.
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offerOne way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our .Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days – scheduled company-wide paid days off in addition to PTO
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Paid parental leave – up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • HibernationDuty – an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off – 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenureAbout PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.Go behind-the-scenes on our and @pagerduty on Instagram.Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.

PagerDuty is looking for a Senior UX Designer to join their team in Toronto. The ideal candidate will lead the design strategy and execution of pagerduty.com’s web experience, collaborate with stakeholders to create high-converting experiences, and optimize the acquisition funnel through data-driven design decisions. The candidate should have experience in B2B SaaS websites, A/B testing, creating scalable design systems, and collaborating with engineering and marketing teams. The role offers a competitive salary, benefits, flexible work arrangements, and opportunities for career growth. PagerDuty is committed to creating a diverse and inclusive work environment.

Senior Technical Program Manager – PagerDuty – Toronto, ON

Company: PagerDuty

Location: Toronto, ON

Expected salary: $191000 per year

Job date: Sat, 08 Mar 2025 05:57:05 GMT

Job description: PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.Visit our to explore life at PagerDuty, discover opportunities, and sign-up for job alerts!PagerDuty is seeking a Senior Technical Program Manager to join our diverse, customer-focused team! As Senior Technical Program Manager, you will be responsible for identifying the stakeholders, driving to set roadmaps and strategies for the program, leading delivery, reporting status, and holding the bar on quality. This is an exciting opportunity as you will work with many teams in different domains (IT, Security, Finance, etc.) and also work effectively with engineers, engineering managers, product managers, customer service, marketing, and sales teams. The ideal candidate is someone with a strong technical background, excellent problem solving ability and is passionate about managing large scale programs and projects!This role is expected to come into our Toronto office 1 time per month, so you can thrive in your new role and fully embrace being a Dutonian!Key Responsibilities:

  • Lead IT program planning, milestone and success criteria definition, resource allocation plan, and estimation leading to predictable delivery
  • Analyze large data sets quickly to identify complex patterns and relationships resulting in practical solutions to real business problems
  • Anticipate bottlenecks, providing escalation management and making tradeoffs
  • Identify unstructured problems and drive technical and operational improvement, business strategies, and technical solutions across teams
  • Provide technical contribution working with cross functional teams to surface dependencies, risks, mitigation plans, and estimation refinement.
  • Collaborate closely with cross functional partners to drive iterative process improvements
  • Leverage tools and processes to improve productivity in support of the program
  • Communicate successes, schedules, priorities, issues and overall program health to all levels in the company
  • Create, track, and drive critical path, flagging and managing risks, dependencies and decisions that affect the program
  • Drive program alignment on present and future outcomes that support company’s strategy
  • Manage program financials related to capitalization
  • Manage procurement processes related to the initiative
  • Creation and distribution of impactful automated reporting

Basic qualifications:

  • 7+ years of experience in Technical Program Management
  • Experience running IT programs, data programs, business applications, security or related programs
  • Experience doing department roadmap planning & reporting

Preferred qualifications:

  • Experience with managing large-scale programs with a wide impact radius (such as migrations/deprecations etc.)
  • Monday.com experience
  • Confidence leading and influencing
  • Experience with financial systems

The base salary range for this position is 129,000 – 191,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Not sure if you qualify?Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.Where we workPagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.How we workOur values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users.
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offerOne way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our .Your package may include:

  • Competitive salary
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days – scheduled company-wide paid days off in addition to PTO
  • Company equity*
  • ESPP (Employee Stock Purchase Program)*
  • Retirement or pension plan*
  • Paid parental leave – up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
  • HibernationDuty – an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off – 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

*Eligibility may vary by role, region, and tenureAbout PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.Go behind-the-scenes on our and @pagerduty on Instagram.Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.

PagerDuty is seeking a Senior Technical Program Manager to join their team in Toronto. Responsibilities include leading IT program planning, analyzing data sets, identifying bottlenecks, and collaborating with cross-functional partners. The ideal candidate has 7+ years of Technical Program Management experience and experience with department roadmap planning. The base salary range for this position is 129,000 – 191,000 CAD. PagerDuty offers competitive salary, benefits, flexible work arrangements, and wellness programs. PagerDuty is committed to diversity and inclusion and is an equal opportunity employer.