Critical Situation Manager – Data Security Products – Proofpoint – Toronto, ON

Company: Proofpoint

Location: Toronto, ON

Expected salary:

Job date: Sat, 21 Jun 2025 22:22:06 GMT

Job description: About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.How We Work:
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.Position: Critical Situation Manager – Data Security ProductsCorporate OverviewProofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.We are singularly committed to helping our customers protect their greatest assets and biggest security risk: their people. That is why we are a leader in next-generation cybersecurity.The RoleAs a member of the Global Support Organization, the Critical Situation Manager is assigned to help manage the most urgent customer problems involving Proofpoint products and services. This person serves as the communication focal point for the customer and oversees all resolution efforts from the initial problem identification to post-mortem analysis. The Critical Situation Manager also acts as a customer advocate to help drive improvements in all aspects of the business, including Customer Service, Professional Services, Product and Engineering.Your day-to-day

  • Escalation point for critical customer situations
  • Leverage the internal, cross-functional community to drive critical situations to resolution
  • Provide customer-facing updates and internal reporting
  • Lead cross-departmental process improvement to maximize customer retention
  • Drive process improvement as part of the overall Services group
  • Provide post-escalation analysis reporting that will capture and help drive process improvements throughout the organization.
  • Coordinate and research incident root cause and generate customer-facing cause analysis document.
  • Evaluate customer request for service level agreement violations
  • Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
  • Participate in on-call support 24×7 rotation as assigned

What you bring to the team

  • Bachelor’s Degree or equivalent
  • A minimum of 7+ years’ customer service experience with an escalation management background
  • Highly proficient in written and spoken business English
  • An accomplished communicator and influencer, able to work with customers, users, senior level management, sales and peers
  • Strong knowledge of Salesforce service cloud-based system
  • Strong business and management acumen
  • Possess the ability to resolve issues and conflicts, as well as be able to take ownership in challenging situations
  • Strong ability to independently debug broad, complex system environments involving multiple configurations and protocols
  • Knowledge of Data/email protection, cloud services, software as a service (SaaS) is preferred
  • Project Management experience, PMP certification is a plus

Why ProofpointAs a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture!#LI-PH1Why Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

  • Competitive compensation
  • Comprehensive benefits
  • Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
  • Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].
  • Annual wellness and community outreach days
  • Always on recognition for your contributions
  • Global collaboration and networking opportunities

Our Culture:Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application here . We can’t wait to hear from you!

About Us:
Proofpoint is a leading cybersecurity firm specializing in human-centric protection for organizations. With half a million customers, including 87 of the Fortune 100, the company is committed to staying ahead of cyber threats to safeguard data and people.

How We Work:
At Proofpoint, employees are part of a global team that fosters innovation and resilience through the BRAVE core values: Bold, Responsive, Accountable, Visionary, and Exceptional.

Position Overview:
The Critical Situation Manager in the Global Support Organization is responsible for managing urgent customer issues related to Proofpoint products. This role serves as the main communication point for customers and oversees all resolution efforts, advocating for enhancements in services and products.

Key Responsibilities:

  • Serve as an escalation point for critical issues.
  • Collaborate cross-functionally to resolve situations.
  • Provide updates and internal reports.
  • Lead process improvements to retain customers.
  • Conduct post-escalation analysis.
  • Create root cause documents and evaluate service level agreement violations.
  • Participate in a 24×7 on-call support rotation.

Qualifications:

  • Bachelor’s degree or equivalent experience.
  • 7+ years of customer service and escalation management.
  • Proficient in business English and strong communication skills.
  • Experience with Salesforce service cloud.
  • Knowledge of data/email protection and cloud services preferred.
  • Project management experience is a plus.

Why Join Proofpoint?
Proofpoint offers competitive compensation, comprehensive benefits, and a focus on employee growth through development programs. The culture emphasizes collaboration, appreciation, and inclusivity, providing flexible work options and opportunities for global networking.

How to Apply:
Interested candidates can submit their applications through the provided link. Proofpoint values diverse backgrounds and encourages all qualified individuals to apply.

Proofpoint – Senior Security Architect, Pre-Sales (Quebec) – Ontario

Company: Proofpoint

Location: Ontario

Expected salary:

Job date: Sat, 21 Jun 2025 22:17:31 GMT

Job description: About Us:
We are the leader in human-centric cybersecurity. Half a million customers, including 87 of the Fortune 100, rely on Proofpoint to protect their organizations. We’re driven by a mission to stay ahead of bad actors and safeguard the digital world. Join us in our pursuit to defend data and protect people.How We Work:
At Proofpoint, you’ll be part of a global team that breaks barriers to redefine cybersecurity, guided by our BRAVE core values: Bold in how we dream and innovate, Responsive to feedback, challenges, and opportunities, Accountable for results and best-in-class outcomes, Visionary in future-focused problem-solving, Exceptional in execution and impact.The RoleAt Proofpoint, the members of our Pre-Sales Security Architecture teams are highly valued business partners that play a critical role in our sales process every single day.As a Senior Security Architect, Pre-Sales working with Enterprise accounts, you will be one of the most important members of the Proofpoint sales team. You will become a trusted advisor to both the Account Managers you are paired with, as well as our current and future customers. As a technical liaison and subject matter expert on all things Proofpoint, you will help to deliver People-Centric solutions that protect against today’s cyber threats.You will get to develop and tell a compelling story that will excite your customer and have them eager to hear more. Your story may include onsite product demonstrations, white-boarding sessions, mini-trainings, Lunch-n-Learns, Proof-of-Concept, Production Evaluations, all in pursuit of providing a solution to your customer that you will take pride in being a part of. It’s an exciting time to be at Proofpoint!Candidates for this role should be located in Ontario or Quebec and willing to travel up to 50% of the time within Canada.Your day-to-dayThe Senior Security Architect, Pre-Sales is the Technical Lead for the Proofpoint Pre-Sales process, including:Collaborate with the sales team to develop and execute targeted account penetration strategiesBuild trust and rapport with customers and prospects in person, and be their main technical point of contact throughout the processDeliver compelling product demonstrations that address today’s most pressing cyber threatsWork closely with customer/prospect security staff for technical discovery, as well as planning, execution and wrap up of Proof-of-Concept (POC) and Production EvaluationsYou will design and champion complex People-Centric Security solutions encompassing the entire Proofpoint portfolioYou may, occasionally, be called upon to assist in professional services deployments, technical training, and to present at or attend industry seminars and/or trade showsYou will be able to provide valuable customer insight and real-world experiences to Product Management, Marketing and Product Development (Engineering) teams to help keep our solutions the best in the industryYou will become an expert in Email Security Gateways, Advanced Persistent Threats, Attack Protection, Threat Response, Data Loss Prevention (DLP), and the threat landscapeSenior level dutiesMentoring new team members in multiple areas including Proofpoint products, sales process, and relationship management with both customers and account managersDevelop and deliver training presentations to peers, account managers, and other teams within ProofpointContribute across all corporate communication channels, write and help upkeep internal documentation and trainingHelp develop solutions to common challenges and establish processes within the local team, department, and across the sales engineering organizationWhat you bring to the team6+ years of hands on technical experience, either as a Sales/Systems Engineer, Technical Account Manager, Security Engineer, Security Architect or senior level product support, preferably in the cyber-security industryProven track record developing and maintaining customer relationships through in person meetings, ideally in a local territoryExperience working with large (Enterprise) clients/organizationsSelf-starter and ability to own and drive initiativesHistory of conducting large-scale assessments and/or evaluations, including managing expectations, deliverables, and complex systems as well as the teams that support themComfortable presenting to individuals and/or teams including technical staff through C-suiteYou have experience in Enterprise or Cloud Security, including cloud/SaaS platforms, messaging, data, network, endpoint, NOC/SOC, or MSP-related cybersecurityExperience selling and positioning a platform is highly valuedExposure to at least two of the following skill sets are recommended:Cloud security and shadow IT monitoringIT security, vulnerability or risk assessments, and policy enforcementData Loss Prevention (DLP), compliance and privacyEnterprise email solutions such as Exchange, G-Suite, Lotus Domino or working knowledge of SMTPAdditional skills that are added bonuses include:Directory Services and protocols such as AD, Azure AD, LDAP, iDP (identity providers)Email authentication (SPF, DKIM, DMARC)Networking and protocols such as SMTP, DNS, LDAP, HTTP, etc.Experience with frameworks such as MITRE and/or NISTYou have a background in consultative approach to solving problems and/or have a strong desire to pivot your career towards a sales directionYou can thrive in a fast paced, high-energy environmentYou can work independently, adapt quickly and maintain a positive attitudeStrong PowerPoint, presentation and organizational skills are a mustCISSP or other relevant cyber-security and/or cloud security certifications are valuedBachelor’s or advanced degree in a relevant field, or equivalent experienceTravel Required in this roleWhy Proofpoint? At Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:

  • Competitive compensation
  • Comprehensive benefits
  • Learning & Development: We are committed to the growth and development of our team members, offering a range of programs including leadership and professional development workshops, stretch project assignments, and mentoring opportunities to help employees reach their full potential.
  • Flexible work environment: [Remote options, hybrid schedules, flexible hours, etc.].
  • Annual wellness and community outreach days
  • Always on recognition for your contributions
  • Global collaboration and networking opportunities

Our Culture:Our culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone. We encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to . How to Apply Interested? Submit your application here . We can’t wait to hear from you!

Senior Product Manager – Proofpoint – Toronto, ON

Company: Proofpoint

Location: Toronto, ON

Expected salary:

Job date: Fri, 18 Apr 2025 22:18:56 GMT

Job description: It’s fun to work in a company where people truly BELIEVE in what they’re doing!We’re committed to bringing passion and customer focus to the business.Corporate Overview
Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber-attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.
We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.
Protection Starts with People. Proofpoint.Job DescriptionThe RoleProofpoint is looking for an experienced Senior Product Manager to manage our solutions in the digital communications governance market. Our comprehensive software as a service platform enables companies to manage information according to a consistent policy, ensure litigation-relevant content is preserved and to comply with retention and supervisory regulations. Powered by innovative, patented technologies, Proofpoint has a proven track record of rapid growth, providing enterprise-wide solutions for some of the largest companies in the world.Your day-to-day· Owning and defining product requirements and vision· Managing a product backlog, creating user stories and other requirements documentation· Working with engineering, QA, UX and doc teams to deliver the required solutions on schedule· Assisting product marketing to develop new sales tools, including collateral, white papers, presentations, web content, and other customer and channel communications· Supporting the sales organizations to increase their effectiveness, having direct involvement in strategic deals· Educating the sales, sales engineering, professional services and support organizations on the product as well as provisioning and management best practices· On-going primary and secondary market research, analyzing the market opportunity and competitive landscapeWhat you bring to the team· 5+ years of product management experience in enterprise software and/or enterprise-focused cloud services· Performing primary and secondary market research in an evolutionary market where needs are not well defined· Experience in managing several enterprise software and service products through the entire life cycle from initial requirements gathering through to product release, forecasting and rollout· Ability to manage complex initiatives with limited supervision· Strong written and oral communication skills as this role will include extensive customer interaction· Strong technical skills allowing you to effectively engage in implementation conversations with the engineering team· Market understanding in messaging, compliance and/or legal discovery areas would be a bonusWhy Proofpoint As a customer focused and driven-to-win organization with leading edge products, there are many exciting reasons to join the Proofpoint team. We believe in hiring the best the brightest and cultivating a culture of collaboration and appreciation. As we continue to grow and expand globally, we understand that hiring the right people and treating them well is key to our success! We are a multi-national company with locations in 10 countries, with each location contributing to Proofpoint’s amazing culture!Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key to our success. We’re a customer-focused and a driven-to-win organization with leading-edge products. We are an inclusive, diverse, multinational company that believes in culture fit, but more importantly ‘culture-add’, and we strongly encourage people from all walks of life to apply.We believe in hiring the best and the brightest to help cultivate our culture of collaboration and appreciation. Apply today and explore your future at Proofpoint! #LifeAtProofpoint#LI-PH1If you like wild growth and working with happy, enthusiastic over-achievers, you’ll enjoy your career with us!

The content discusses Proofpoint, a leading cybersecurity company that focuses on protecting organizations from cyber threats, particularly vulnerabilities in people. The company is committed to bringing passion and customer focus to its business, and is dedicated to helping customers protect their greatest assets – their people. Proofpoint is looking for an experienced Senior Product Manager to manage solutions in the digital communications governance market. The company values hiring the best and brightest individuals, and promotes a culture of collaboration and appreciation. Proofpoint believes in hiring individuals who will enhance its culture, and encourages people from all backgrounds to apply. The company offers exciting opportunities for career growth and working with a team of happy, enthusiastic over-achievers.