Company: JRoss Recruiters
Location: Toronto, ON
Expected salary:
Job date: Wed, 30 Jul 2025 00:55:25 GMT
Job description: SummaryAre you ready to lead digital transformation for one of Canada’s most dynamic and fast-growing restaurant groups? We’re looking for a forward-thinking, results-driven Director, Information Technology (IT) to oversee and evolve the systems that power their restaurant operations, elevate the guest experience, and drive long-term business success. This role will lead the end-to-end development and operational execution of all store-level and corporate technology platforms. You’ll play a critical role in shaping how technology supports their people, streamlines operations, and enables innovation across their restaurant brands – ensuring they remain agile, scalable, and relevant in an ever-changing QSR landscape. As part of the leadership team, you’ll work cross-functionally with Operations, Finance, Marketing, Training, HR, and Development to ensure that every digital solution they implement supports the realities of the restaurants and the ambitions of their business. You’ll lead a growing in-house team and work closely with third-party vendors to deliver robust and user-friendly tools that support both front-line teams and support centre functions.Contact Bobbi Miner-Neal at or submit your resume in confidence below.DescriptionStrategic Leadership & PlanningDefine and lead the organization’s long-term IT vision and roadmap across restaurant and corporate systemsAlign technology initiatives with broader company goals including guest experience, operational efficiency, and scalabilityContinuously evaluate emerging technologies and recommend solutions to maintain a competitive edgeSystems Management & DeliveryOversee implementation, optimization, and support of store-level systems, including POS, kitchen display, mobile ordering, loyalty, digital menu boards, and back-office platformsEnsure seamless integration between platforms (e.g., HRIS, finance, scheduling, supply chain) for streamlined business intelligence and reportingLead all aspects of IT operations, including infrastructure, cybersecurity, compliance, disaster recovery, and help deskTeam & Vendor LeadershipBuild and lead a high-performing internal IT team, providing coaching, mentorship, and clear directionManage third-party technology vendors and service providers, negotiating contracts and ensuring accountability for quality and performanceFoster a service-focused, collaborative IT culture that empowers restaurant operators and internal departmentsCross-Functional CollaborationPartner closely with Operations to understand field challenges and deliver tools that drive simplicity, speed, and service consistencyCollaborate with Finance and Development on budgeting, forecasting, new store openings, and capital projectsWork with Marketing to support digital platforms such as mobile apps, guest engagement tools, and loyalty programsCulture & LeadershipEmbody the values of their culture by delivering with care, urgency, and integrityChampion user adoption through training, communication, and change management supportFoster a culture of innovation, inclusion, and continuous improvement across the technology functionRequirements8+ years of progressive IT leadership experience, preferably within QSR, retail, hospitality, or multi-unit operationsProven success delivering scalable technology strategies across multiple locations and functionsDeep knowledge of restaurant operations and experience with POS systems, mobile ordering, loyalty platforms, and back-office toolsFamiliarity with ITIL, cloud infrastructure, data security, and system integration best practicesTrack record of leading cross-functional teams, managing large-scale projects, and optimizing vendor relationshipsStrong communication, analytical, and change management skillsA collaborative mindset and hands-on leadership approachA passion for hospitality and supporting front-line operators with systems that workCorporate CultureThey’re more than just a restaurant group – they’re a community of passionate operators, thinkers, and innovators. Their business is growing, their brands are beloved, and they’re building for the future. You’ll have the opportunity to lead meaningful transformation, shape the guest and team experience, and make a tangible impact across hundreds of restaurants nationwide.This is a high-impact role for a strategic and empathetic technology leader who wants to work in a fast-paced, people-focused environment. If you’re ready to roll up your sleeves and deliver technology with purpose, please connect.Position TypePermanent
Summary:
A leading Canadian restaurant group is seeking a dynamic and results-driven Director of Information Technology (IT) to spearhead their digital transformation. This pivotal role involves overseeing the technology systems that enhance restaurant operations and guest experiences, ensuring long-term business success.
Key Responsibilities:
- Strategic Leadership: Define the IT vision and align technology initiatives with company goals focused on guest experience and operational efficiency.
- Systems Management: Oversee implementations of systems like POS, kitchen displays, mobile ordering, and ensure seamless platform integration for business intelligence.
- Team & Vendor Leadership: Build and lead a high-performing IT team while managing third-party vendors to ensure quality and performance.
- Cross-Functional Collaboration: Work with Operations, Finance, Marketing, and HR to deliver effective tools and support digital platforms.
Requirements:
- 8+ years of IT leadership experience, preferably in QSR, retail, or multi-unit operations.
- Strong knowledge of restaurant operations, POS systems, and back-office tools.
- Proven ability to lead and optimize vendor relationships and oversee large-scale projects.
This is a permanent, high-impact role, ideal for a strategic, empathetic leader passionate about technology in a fast-paced environment. Interested candidates can connect with Bobbi Miner-Neal or submit their resumes confidentially.
