Recharge – Senior Customer Success Manager – Toronto – Toronto, ON

Company: Recharge

Location: Toronto, ON

Expected salary:

Job date: Wed, 04 Jun 2025 04:36:36 GMT

Job description: Who we areIn a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and dynamic bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 100 million subscribers, including brands such as Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie-Recharge doesn’t just help you sell products, we help build buyer routines that last.Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified.OverviewRecharge is looking for an experienced Senior Customer Success Manager to support our top merchants with consultative guidance, product expertise, and strategic growth recommendations. In this high-impact role, you’ll manage a portfolio of top-tier brands, build trusted relationships with key decision-makers, and serve as a strategic advisor focused on driving measurable outcomes.As a Senior Customer Success Manager, you’ll be responsible for developing and maintaining relationships with some of our most strategic merchants. Acting as an extension of their teams, you’ll align closely with their business goals and deliver tailored solutions that support long-term success. You’ll help merchants grow by guiding adoption of Recharge’s features, sharing best practices, and ensuring they unlock the full value of the platform. Your work will directly contribute to the retention, expansion, and continued success of some of the most innovative brands in the DTC space.Please note: this is a hybrid role, based out of our Toronto office (downtown in the Core). 3 days a week in the office is expected.What you’ll do

  • Serve as the primary strategic partner for a portfolio of Recharge’s largest and most complex merchants, acting as an extension of their teams to help them achieve subscription-led growth
  • Own and lead renewal strategy by consistently demonstrating platform ROI and aligning outcomes to merchants’ business goals
  • Advise merchants on strategic use of both new and existing features by deeply understanding the platform and tying adoption to measurable business outcomes
  • Act as a product expert helping merchants understand, prioritize, and apply platform capabilities to unlock growth and optimize the subscriber journey
  • Champion merchant needs across internal teams, collaborating cross-functionally to surface insights and deliver impactful solutions
  • Resolve issues with urgency and accountability, ensuring timely support and minimal disruption to merchant operations
  • Own escalations and critical requests, driving resolution paths that enhance efficiency and optimize platform usage
  • Collaborate with peers to share learnings, co-create solutions, and continuously raise the bar for merchant success
  • Facilitate QBRs and EBRs to surface key results, uncover growth levers, and ensure future plans are anchored in business goals.
  • Maintain a deep understanding of your portfolio, regularly tracking key metrics and sharing meaningful updates with stakeholders

What you’ll bring

  • 3-5 years of experience managing Enterprise SaaS accounts in a fast-paced technology-driven company
  • A consultative mindset and proven track record of supporting strategic, high-touch accounts
  • Experience managing accounts within e-commerce and a passion for the industry
  • Excellent relationship management, communication, and negotiation skills
  • Strategic thinking with the ability to translate goals into actionable, scalable plans
  • A sense of urgency and desire to go above and beyond to provide solutions for our customers
  • Resourcefulness: you’ll figure out what needs to be done and find ways to make it happen
  • Desire to make a meaningful impact at a high-growth company
  • Practical, solutions-oriented approach to navigating ambiguity or unexpected challenges
  • Strong oral, written, and interpersonal communication skills and the ability to communicate to both technical and non-technical audiences
  • Highly proficient with MS Excel, CSV
  • Bachelor’s degree or equivalent experience desired

CompensationRecharge’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. Salary ranges are designed to be competitive and aligned with country specific practices, while individual compensation is determined by skills, qualifications, and experience. The compensation listed is not inclusive of any equity and benefits that might exist in your total compensation package.

  • Hiring range OTE in Canada

$112,000 CAD – $140,000 CAD (total OTE)Application window anticipated to close: 08/06/2025. If you’re interested in this opportunity, please submit an application as soon as possible.Benefits at a Glance:

  • Medical, dental and vision plans
  • Retirement plan with employer contribution
  • Flexible Time Off
  • Paid Parental Leave
  • Monthly Remote Life and Merchant stipends

| | |Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.Transparency in CoverageThis leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This leads to the Kaiser machine-readable files.#LI-Remote

Recharge – Business Development Representative – Toronto, ON

Company: Recharge

Location: Toronto, ON

Expected salary:

Job date: Thu, 22 May 2025 07:54:02 GMT

Job description: Who we areIn a world where acquisition costs are skyrocketing, funding is scarce, and ecommerce merchants are forced to do more with less, the most innovative DTC brands understand that subscription strategy is business strategy.Recharge is simplifying retention and growth for innovative ecommerce brands. As the #1 subscription platform, Recharge is dedicated to empowering brands to easily set up and manage subscriptions, create dynamic experiences at every customer touchpoint, and continuously evaluate business performance. Powering everything from no-code customer portals, personalized offers, and dynamic bundles, Recharge helps merchants seamlessly manage, grow, and delight their subscribers while reducing operating costs and churn. Today, Recharge powers more than 20,000 merchants serving 100 million subscribers, including brands such as Blueland, Hello Bello, LOLA, Chamberlain Coffee, and Bobbie-Recharge doesn’t just help you sell products, we help build buyer routines that last.Recharge is recognized on the Technology Fast 500, awarded by Deloitte, (3rd consecutive year) and is Great Place to Work Certified.OverviewWe are looking for a Business Development Representative to be a key member of our growing Sales team. The Business Development Representatives drive impact at Recharge by identifying and qualifying a high number of quality leads and communicating Recharge’s value proposition to prospective merchants during the initial phase of the sales process.We are looking for Volume. Your responsibility will be to produce leads, book demos and prep a sale for close by prospecting, researching and qualifying prospective clients. We have clear paths forward to Sales or Partnerships and champion those who bring their best to the team every day.Start ups aren’t for everyone – being unafraid to fail fast and jump up faster takes a lot of grit. We’re grateful for the powerhouse team we have in place and would be excited to bring on another tenacious, forward thinking person on board.*Please note: While Recharge is a remote-first company, our sales team is based out of two hubs (Toronto, Canada and Lehi, Utah). We are looking for candidates to work in-office at our Toronto location on a full-time basis.What you’ll doLive by and champion our values: #accountability, #collaboration, #iteration, #details.Help drive sales growth through new customer acquisition and surfacing of under-penetrated pipeline.Identify and target emerging merchants; while conducting and observing discovery calls to learn more about what the merchant is looking to achieve.Use a variety of channels including cold calling, emailing, video and social selling to connect and book meetings with prospective merchants.Communicate Recharge’s value proposition and technical abilities to prospective merchants during the initial phase of the sales process.Transition engaged merchants into the hands of the Sales team based on an acceptance-oriented methodology.Independently manage a pipeline with multiple prospects, utilizing Salesforce and Outreach.io to document progress and drive these accounts simultaneously.Gain extensive experience working closely with our sales, marketing and partnership teams.Act as a brand ambassador for Recharge and create a fantastic first impression with our merchants.Learn to sell effectively in a dynamic, innovative, fast-paced environment.What you’ll bringInside technology sales experience with a history of success in a consultative sales environment.Excellent written/verbal communication and interpersonal skillsAbility to multi-task, prioritize, and manage time effectively in a fast-paced, dynamic environmentStrong problem-solving skillsHigh energy and a positive attitude even when dealing with rejectionAbility to meet and exceed achievable targetsHigh degree of motivation and a self-starting attitudeAbility to thrive in a quickly changing environment and deal with ambiguityBachelor’s degree or equivalent experience desiredExperience using Salesforce, Outreach.io, Apollo.io, and LinkedIn Sales Navigator (or similar tools) a plusKnowledge of the ecommerce industry a plusBenefits at a Glance:

  • Medical, dental and vision plans
  • Retirement plan with employer contribution
  • Flexible Time Off
  • Paid Parental Leave
  • Monthly Remote Life and Merchant stipends

| | |Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.Transparency in CoverageThis leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This leads to the Kaiser machine-readable files.#LI-Remote