Company: Telus
Location: Vancouver, BC
Expected salary:
Job date: Sun, 22 Dec 2024 02:46:15 GMT
Job description: Businesses (SMB) to thrive in a digital world and we champion owners, leaders, and teams that use technology for growth… selling from a “marketing led, sales driven” campaign-based / leads-based sales motion to meet customers’ needs…
Retention and Loyalty Coordinator (Revenue) – 18 month contract – The Globe and Mail – Toronto, ON
Company: The Globe and Mail
Location: Toronto, ON
Expected salary:
Job date: Sat, 11 Jan 2025 23:28:37 GMT
Job description: COMPANY OVERVIEW:The Globe and Mail is a national icon and one of Canada’s most recognized media brands. We proudly serve as a trusted destination for Canadians seeking the highest caliber of journalism, and we’ve garnered international acclaim for our data visualization, design, and creative storytelling.We are committed to fostering diversity and inclusivity by reflecting all Canadians in both the stories that we tell and the composition of our workforce. We are proud partners with organizations like Indigenous Works, Pride at Work, the Canadian Centre for Diversity and Inclusion, and we are a signatory of the BlackNorth Initiative. Recognizing the importance of work-life balance, we offer flexible work arrangements and support programs. We also invest in our employees’ growth through training and mentorship opportunities, enabling you to expand your skills and embrace new challenges.No matter your position at The Globe, you’ll be an integral part of an organization dedicated to making a positive difference in Canada. Join us.POSITION OVERVIEW:Being part of The Globe and Mail team requires a passion for excellence and an unwavering commitment to innovate in a fast-paced and dynamically evolving environment. Demonstrating these characteristics in the workplace every day is what makes our people the foundation of our success. We support a culture in which employees can live their ideals, develop their abilities, creatively contribute to the success of the organization and be recognized, appreciated and rewarded for doing so. If you are the best in your field, we’d like to hear from you.We are looking for a motivated Retention & Loyalty Coordinator to join The Globe’s growing Subscription team. Customer engagement and subscriber retention are key focus areas for The Globe and we are looking for an enthusiastic individual to join the team.In this role, the individual will assist with the execution of billing & renewal, retention and engagement campaigns for both print and digital products. Using current retention, churn, engagement and CLV trend analyses to identify opportunities for test & learn campaigns to reduce churn and increase engagement with our products and services, including the website, app, newsletters and online tools.This role will support interdepartmental staff with loyalty & retention activities and provide management with insight and assistance when required. This is an 18 month contract.RESPONSIBILITIES:1. Development and execution:
- Assist with the development and support the completion of marketing assets for retention and engagement campaigns across all platforms, including emails and onsite promotional units.
- Maintain existing campaign creative and ensure they meet brand standards and reflect current, accurate product information.
- Provide suggestions on potential audience segmentation and messaging for test & learn campaigns based on insights from our Data Science and Customer Engagement Management (CEM) teams, including performance metrics for onboarding & engagement campaigns.
- Work with the necessary departments to ensure creative, target audiences and workflows are set up correctly and that campaigns are deployed on time.
2. Support billing and renewal campaigns
- Support the timely and accurate deployment of billing and renewal campaigns.
- Communicate regularly with Subscription Sales, Customer Care, and Finance to gain insight to identify opportunities to improve retention and better understand customer pain points.
3. Support member benefit initiatives
- Update our Member Benefits site to ensure information is accurate and aligns with onboarding & engagement messaging and ensures a positive customer experience.
- Build strong working relationships with internal stakeholders.
4. Reporting and Analysis
- Understand KPIs and insights from our CEM team to identify and inform manager of challenges and discrepancies.
- Assist manager by providing weekly and monthly results on campaign and test performance.
QUALIFICATIONS:
- Must exhibit high proficiency with Microsoft Office Suite of products.
- Must exhibit well developed skills in the areas of organizing and prioritizing multiple projects with the ability to work and simultaneously manage multiple deadlines.
- Must be detail orientation and familiar with QA disciplines, particularly regarding creative development and campaign execution.
- Familiar with html and editing software.
- Familiar with analytical tools like Google Analytics and data visualization tools like Tableau.
- Demonstrated familiarity and interest in news media.
- Post-secondary education or equivalent, and experience working with subscriptions or advertising would be an asset.
- Self-starter with an ability to multi-task in a fast-paced environment.
- Strong communicator who can effectively collaborate with teams across all levels of the organization.
- Creative thinker, problem solver, team player.
SALARY: This position is classified under Group K of the Advertising Collective AgreementWHY CHOOSE THE GLOBE:The Globe’s mission is to deliver essential content – news, information, analysis and insights – for aspiring individuals and strong communities. The Globe is committed to providing a respectful and inclusive workplace that upholds our values of integrity, collaboration, innovation and accountability.As Canada’s most respected media brand The Globe is dedicated to making a difference to Canada and you can make a difference by working with us.WE OFFER:
- Competitive compensation to ensure we hire, retain and reward team members
- Hybrid work environment that promotes work-life balance
- Generous vacation and flexible work arrangements
- Parental leave top-up
- Competitive health and dental benefits
- Defined Benefit pension plan
- Annual wellness subsidy
- On-site chiropractor and registered massage therapist
- Employee and family assistance program
- Free digital subscription to globeandmail.com and 40% off other Globe products
- Education assistance for external training courses
SUPPORTING YOUR GROWTH:
- We are committed to creating equitable opportunities for all employees, to enable everyone to reach their full potential. This commitment is embedded in our strategic plan and core values.
- There are lateral and upward advancement opportunities for rewarding and developing careers.
- We believe in mentorship and collaborative peer-to-peer learning and have both formal and informal programs in place to encourage knowledge-sharing.
- We support continuing education and provide both internal and external opportunities for training and development.
VACCINATION POLICY:All offers of employment with The Globe and Mail are conditional upon the candidate being Fully Vaccinated. To be Fully Vaccinated is defined as someone who has received the full series of a vaccine or a combination of vaccines accepted by the Government of Canada (currently Pfizer, Moderna, AstraZeneca, Janssen) and has received the last dose at least 14 days prior to their start date. To prove they are Fully Vaccinated, all new hires will be required to provide evidence by emailing a copy of their vaccine dose administration receipt(s) to Human Resources prior to their start date. Those seeking exemption based on one or more of the protected grounds in the Human Rights Code will need to provide their request for accommodation to Human Resources for approval. If the accommodation request is not approved and the candidate is not Fully Vaccinated, any offer of employment will be revoked.THE GLOBE AND MAIL IS DEDICATED TO DIVERSITY AND INCLUSION IN THE WORKPLACEThe Globe and Mail is committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We believe this strengthens our business and our journalism. We welcome and encourage applications from individuals from all groups, regardless of race, ethnicity, culture, gender, sexual orientation, religion, socio-economic status, age, and physical ability. As required by the Federal Contractors Program, The Globe also tracks the proportion of staff in the four Employment Equity categories (Women, Aboriginal Peoples, Persons with Disabilities, and Members of Visible Minorities) to ensure we are reflecting the areas in which we work.The Globe and Mail offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.
The Globe and Mail is a well-respected and iconic media brand in Canada, known for its high-quality journalism and commitment to diversity and inclusion. The company offers a supportive work environment, competitive compensation, and opportunities for growth and development. They are currently seeking a motivated Retention & Loyalty Coordinator to assist with customer engagement and subscriber retention efforts. The successful candidate will be responsible for developing and executing marketing campaigns, supporting billing and renewal initiatives, and analyzing campaign performance. The position offers competitive compensation and benefits, as well as opportunities for advancement within the organization. All new hires are required to be fully vaccinated as per company policy. The Globe and Mail is dedicated to fostering diversity and inclusion in the workplace, welcoming applicants from all backgrounds. Accommodations are available for applicants with disabilities during the recruitment process.
Marketing Manager, Retention Program Strategy – Telus – Toronto, ON
Company: Telus
Location: Toronto, ON
Expected salary: $75000 – 113000 per year
Job date: Fri, 10 Jan 2025 06:07:46 GMT
Job description: DescriptionOur team and what we’ll accomplish togetherThe TELUS Business Solutions (TBS) organization is dynamic, fast-paced, and entrepreneurial. Together, the team is responsible for driving profitable growth within a key segment for TELUS: Small & Medium business (SMB).Reporting to the Manager, 30+ Marketing Programs, this individual will lead the retention & renewal efforts for our 30-100 employee businesses. You will join a team of passionate, results-oriented, and driven marketers within an integrated sales & marketing organization.What You’ll DoYour mandate is to strategize the retention & renewal programs across both wireline & wireless product solutions. You will work collaboratively with our sales and pricing teams to target customers who are at risk of churning, or approaching contract expiry. Leveraging data, you will cross-functionally drive the end-to-end strategy, execution, and performance management of these outbound sales programs.We are looking for an inquisitive individual with a willingness to question the status quo, able to work collaboratively with multiple stakeholders, and champion customer experience.
- Own the end-to-end strategy, execution and performance management of 30+ retention & renewal programs
- Execute highly cross-functional projects with marketing, sales partners and data teams to deliver on program goals
- Conduct regular performance reviews and deep dives into raw data to derive actionable takeaways and areas of opportunities for subsequent programs
- Simplify complicated data results into easy-to-understand presentations to various levels including regular program summary updates to our leadership team
QualificationsWhat you bring
- You have a solid foundation for data analytics – ability to synthesize data, and make data-driven strategic decisions from it
- You can zoom in and out, balancing both strategy & marketing execution
- You are detail-oriented and don’t let any small details fall through the cracks
- Exceptional communication & people skills, ability to develop strong working relationship across key stakeholders
- Flexibility and adaptability to succeed in a fast-paced, high-growth organization
- Demonstrate ownership, initiative, showing a sense of urgency and self-direction
- Proficient with CRM tools, salesforce experience is an asset
- Experienced in presenting and articulation recommendations to senior leaders
- You have an undergraduate degree in business or a related discipline
- 3-5 years of progressive work experience; preferably strategy and/or B2B marketing
Salary Range: $75,000-$113,000Performance Bonus or Sales Incentive Plan: 12%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role’s requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Technology SolutionsWe’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.We are honoured to be recognized5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.1
Million active users logging into My TELUS per month (consumer mobility).AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
The TELUS Business Solutions (TBS) team is responsible for driving profitable growth within the Small & Medium business (SMB) segment. The team is looking for someone to lead retention and renewal programs for 30-100 employee businesses, focusing on wireline and wireless product solutions. The ideal candidate should have a strong foundation in data analytics, the ability to balance strategy and execution, exceptional communication skills, and a willingness to challenge the status quo. The position offers a salary range of $75,000-$113,000, with additional benefits such as a performance bonus, flexible work options, pension and share purchase programs, career growth opportunities, and more. TELUS values diversity and offers accommodation for applicants with disabilities during the recruitment process.
Manager, Retention (RESL) – Scotiabank – Toronto, ON
Company: Scotiabank
Location: Toronto, ON
Expected salary:
Job date: Wed, 08 Jan 2025 23:58:59 GMT
Job description: Requisition ID: 214038Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.As The Manager, Retention, you will contribute to the overall success of the Real Estate Secured Lending (RESL) business by supporting initiatives and projects designed to increase customer mortgage retention, leveraging a multi-channel delivery strategy (branch, contact centre, digital). You will support the execution of cross-departmental, multi-channel projects to ensure the success of the renewal strategy, renewal strategy communication, and supporting the branch and contact centre in mortgage renewals through continuous monitoring and training of mortgage retention initiatives. You will also be responsible for reporting to monitor success of the renewal strategy.Is this role right for you? In this role, you will:Identify, initiate, and evaluate new and existing retention campaigns across multi-delivery channelsResearch, analyze, and maintain a complete understanding of customer behaviour and existing campaigns with respect to features, pricing, functions, and competitiveness in the marketplaceMaintain an excellent understanding of competitor campaigns and initiativesIdentify potential new retention campaigns and delivery channels, leveraging existing strategic initiatives and partnerships, and researching and analyzing the opportunityAnalyze statistical reports to determine customer pattern preferences for initiatives and delivery channelAnalyze the cost-benefit of migrating sales and fulfillment activity from branches to non face-to-face delivery channels (online, call centre)Prepare proposals and business cases outlining campaign concept and business and financial rationaleSupport the development and implementation of new channel delivery strategies and retention campaign enhancementsProvide support to the execution of large, cross-departmental, multi-channel projects while managing other new delivery channel and campaign initiativesDevelop project plans and ensure adherence to deadlinesPrepare and review delivery channel and campaign specifications and requirements, ensuring required data, technology, operational and reporting requirements are providedIdentify customer incentives using test and learn methodology to maximize offer take upDevelop, coordinate and maintain all related internal communications, liaising and negotiating with internal and external partners to obtain input and signoffs as requiredParticipate in informational sessions to train Bank staff (all channels, as required)Analyze existing campaigns and performance of multi-delivery channels to ensure performance is meeting expectations, and monitor results to objectives are met or surpassedIdentify, resolve and track related campaign issues as they arise, managing Sales Officer communication vehicles (e.g. dedicated portal, mailbox)Develop quantifiable metrics and reporting to track and measure resultsEnsure the consistent quality of data to meet reporting requirementsDevelop and review mortgage renewal processes, applications, technology and system requirements to ensure operational and fulfillment effectivenessPrepare user specifications and requirements to ensure requirements documents provide all information required to develop and support system and operational enhancementsManage campaign marketing materials and targeted customer message development across all communication media and delivery channelsDefine requirements and review materials including direct marketing campaigns and online messagingLiaise with Targeted Marketing, Contact Centre, Scotia Online and other stakeholders to ensure effective and timely executionMonitor the success ratio of campaigns to ensure performance is meeting expectations, developing recommendations on future targeted communication tacticsProvide ongoing support to the delivery channels, other sales support groups, and other Bank departments as required by answering verbal and written enquiries regarding campaigns, assisting with complaints and problem resolutionEnsure operational, reporting and system problems are identified, and solutions are implemented by the appropriate operational, reporting and systems departmentsDo you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:Thorough knowledge of the RESL and Banking industry, market, competitors, products, services, marketing initiatives, campaigns, target markets, key customers and prospectsAn understanding of RESL mortgage sales channels, product development, pricing, promotion and deliveryDemonstrated experience in project management with the ability to manage multiple priorities and tight deadlinesExcellent analytical and market research skills with strong attention to detailExperience with current marketing theory and processes including predictive modeling, database management, marketing concepts, direct marketing, and market research techniquesA good understanding of Banking products to focus on the total customer relationshipAn understanding of systems development methodology, decision support and data warehouse capabilities to support the development of campaign requirementsStrong written and verbal communication skills with the ability to articulate requirements and objectives effectively to partners and across channelsExcellent customer focus to develop campaigns and meet customer needs and valuesThorough experience with Microsoft Office applications including Excel and PowerPointA forward thinking and innovative mindset with the ability to anticipate and react quickly to market changesLocation(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
This job posting for a Manager of Retention at Scotiabank in Toronto outlines the responsibilities and requirements for the role. The manager will support initiatives to increase customer mortgage retention through various channels, analyze customer behavior, and develop and implement retention campaigns. The ideal candidate will have knowledge of the banking industry, project management skills, market research experience, and strong communication abilities. Scotiabank values diversity and inclusivity.
Manager, Retention (RESL) – Scotiabank – Toronto, ON
Company: Scotiabank
Location: Toronto, ON
Expected salary:
Job date: Thu, 09 Jan 2025 08:56:25 GMT
Job description: Requisition ID: 214038Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.As The Manager, Retention, you will contribute to the overall success of the Real Estate Secured Lending (RESL) business by supporting initiatives and projects designed to increase customer mortgage retention, leveraging a multi-channel delivery strategy (branch, contact centre, digital). You will support the execution of cross-departmental, multi-channel projects to ensure the success of the renewal strategy, renewal strategy communication, and supporting the branch and contact centre in mortgage renewals through continuous monitoring and training of mortgage retention initiatives. You will also be responsible for reporting to monitor success of the renewal strategy.Is this role right for you? In this role, you will:Identify, initiate, and evaluate new and existing retention campaigns across multi-delivery channelsResearch, analyze, and maintain a complete understanding of customer behaviour and existing campaigns with respect to features, pricing, functions, and competitiveness in the marketplaceMaintain an excellent understanding of competitor campaigns and initiativesIdentify potential new retention campaigns and delivery channels, leveraging existing strategic initiatives and partnerships, and researching and analyzing the opportunityAnalyze statistical reports to determine customer pattern preferences for initiatives and delivery channelAnalyze the cost-benefit of migrating sales and fulfillment activity from branches to non face-to-face delivery channels (online, call centre)Prepare proposals and business cases outlining campaign concept and business and financial rationaleSupport the development and implementation of new channel delivery strategies and retention campaign enhancementsProvide support to the execution of large, cross-departmental, multi-channel projects while managing other new delivery channel and campaign initiativesDevelop project plans and ensure adherence to deadlinesPrepare and review delivery channel and campaign specifications and requirements, ensuring required data, technology, operational and reporting requirements are providedIdentify customer incentives using test and learn methodology to maximize offer take upDevelop, coordinate and maintain all related internal communications, liaising and negotiating with internal and external partners to obtain input and signoffs as requiredParticipate in informational sessions to train Bank staff (all channels, as required)Analyze existing campaigns and performance of multi-delivery channels to ensure performance is meeting expectations, and monitor results to objectives are met or surpassedIdentify, resolve and track related campaign issues as they arise, managing Sales Officer communication vehicles (e.g. dedicated portal, mailbox)Develop quantifiable metrics and reporting to track and measure resultsEnsure the consistent quality of data to meet reporting requirementsDevelop and review mortgage renewal processes, applications, technology and system requirements to ensure operational and fulfillment effectivenessPrepare user specifications and requirements to ensure requirements documents provide all information required to develop and support system and operational enhancementsManage campaign marketing materials and targeted customer message development across all communication media and delivery channelsDefine requirements and review materials including direct marketing campaigns and online messagingLiaise with Targeted Marketing, Contact Centre, Scotia Online and other stakeholders to ensure effective and timely executionMonitor the success ratio of campaigns to ensure performance is meeting expectations, developing recommendations on future targeted communication tacticsProvide ongoing support to the delivery channels, other sales support groups, and other Bank departments as required by answering verbal and written enquiries regarding campaigns, assisting with complaints and problem resolutionEnsure operational, reporting and system problems are identified, and solutions are implemented by the appropriate operational, reporting and systems departmentsDo you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:Thorough knowledge of the RESL and Banking industry, market, competitors, products, services, marketing initiatives, campaigns, target markets, key customers and prospectsAn understanding of RESL mortgage sales channels, product development, pricing, promotion and deliveryDemonstrated experience in project management with the ability to manage multiple priorities and tight deadlinesExcellent analytical and market research skills with strong attention to detailExperience with current marketing theory and processes including predictive modeling, database management, marketing concepts, direct marketing, and market research techniquesA good understanding of Banking products to focus on the total customer relationshipAn understanding of systems development methodology, decision support and data warehouse capabilities to support the development of campaign requirementsStrong written and verbal communication skills with the ability to articulate requirements and objectives effectively to partners and across channelsExcellent customer focus to develop campaigns and meet customer needs and valuesThorough experience with Microsoft Office applications including Excel and PowerPointA forward thinking and innovative mindset with the ability to anticipate and react quickly to market changesLocation(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
The content is a job posting for the position of Manager, Retention at Scotiabank. The role involves contributing to the success of the Real Estate Secured Lending business by supporting customer mortgage retention initiatives through multi-channel delivery strategies. Responsibilities include identifying new retention campaigns, analyzing customer behavior and competitor campaigns, developing project plans, implementing new channel delivery strategies, and tracking campaign performance. The ideal candidate should have thorough knowledge of the industry, project management experience, analytical skills, and proficiency in marketing concepts. The job is located in Toronto, Ontario. Scotiabank emphasizes inclusivity and accessibility for all candidates.
Product Manager, Retention Program Strategy – Telus – Toronto, ON
Company: Telus
Location: Toronto, ON
Expected salary: $75000 – 113000 per year
Job date: Wed, 25 Dec 2024 23:50:48 GMT
Job description: DescriptionOur team and what we’ll accomplish togetherThe TELUS Business Solutions (TBS) organization is dynamic, fast-paced, and entrepreneurial. Together, the team is responsible for driving profitable growth within a key segment for TELUS: Small & Medium business (SMB).Reporting to the Manager, 30+ Marketing Programs, this individual will lead the retention & renewal efforts for our 30-100 employee businesses. You will join a team of passionate, results-oriented, and driven marketers within an integrated sales & marketing organization.What You’ll DoYour mandate is to strategize the retention & renewal programs across both wireline & wireless product solutions. You will work collaboratively with our sales and pricing teams to target customers who are at risk of churning, or approaching contract expiry. Leveraging data, you will cross-functionally drive the end-to-end strategy, execution, and performance management of these outbound sales programs.We are looking for an inquisitive individual with a willingness to question the status quo, able to work collaboratively with multiple stakeholders, and champion customer experience.
- Own the end-to-end strategy, execution and performance management of 30+ retention & renewal programs
- Execute highly cross-functional projects with marketing, sales partners and data teams to deliver on program goals
- Conduct regular performance reviews and deep dives into raw data to derive actionable takeaways and areas of opportunities for subsequent programs
- Simplify complicated data results into easy-to-understand presentations to various levels including regular program summary updates to our leadership team
QualificationsWhat you bring
- You have a solid foundation for data analytics – ability to synthesize data, and make data-driven strategic decisions from it
- You can zoom in and out, balancing both strategy & marketing execution
- You are detail-oriented and don’t let any small details fall through the cracks
- Exceptional communication & people skills, ability to develop strong working relationship across key stakeholders
- Flexibility and adaptability to succeed in a fast-paced, high-growth organization
- Demonstrate ownership, initiative, showing a sense of urgency and self-direction
- Proficient with CRM tools, salesforce experience is an asset
- Experienced in presenting and articulation recommendations to senior leaders
- You have an undergraduate degree in business or a related discipline
- 3-5 years of progressive work experience; preferably strategy and/or B2B marketing
Salary Range: $75,000-$113,000Performance Bonus or Sales Incentive Plan: 12%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role’s requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Technology SolutionsWe’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.We are honoured to be recognized5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.1
Million active users logging into My TELUS per month (consumer mobility).AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
The TELUS Business Solutions team is responsible for driving profitable growth within the Small & Medium business segment. The role involves strategizing retention & renewal programs for 30-100 employee businesses using data-driven decisions, collaboration with sales teams, and performance management. Qualifications include data analytics skills, strategic thinking, attention to detail, communication skills, and flexibility in a fast-paced environment. The salary range is $75,000-$113,000 with additional benefits. TELUS is committed to diversity and inclusion, offering accommodation for applicants with disabilities.
Vice President, Sales – Small and Medium Business (Growth & Retention) – Telus – Vancouver, BC
Company: Telus
Location: Vancouver, BC
Expected salary:
Job date: Sun, 22 Dec 2024 05:49:13 GMT
Job description: Businesses (SMB) to thrive in a digital world and we champion owners, leaders, and teams that use technology for growth… selling from a “marketing led, sales driven” campaign-based / leads-based sales motion to meet customers’ needs…
Senior Campaign Manager, Wireless Retention Programs – Telus – Edmonton, AB – Toronto, ON
Company: Telus
Location: Edmonton, AB – Toronto, ON
Expected salary: $96000 – 144000 per year
Job date: Sun, 15 Dec 2024 03:47:41 GMT
Job description: DescriptionJoin our team:The TELUS Business Solutions (TBS) organization is dynamic, fast-paced, and entrepreneurial. Together, the team is responsible for driving profitable growth within a key growth segment for TELUS: Small & Medium business (SMB). Our team has direct responsibility for all ‘4 Ps’ (product, price, place, and promotion) of the marketing mix to drive our business performance.You will join a team on a growth journey, managing highly visible programs, owning the diverse wireless retention portfolio within our wireless strategy to drive strong loyalty and retention outcomes for the SMB P&L through outbound & digital sales programs.We are looking for a motivated, high-energy, and results-oriented individual to join the team for the role of Senior Product Manager, Wireless Retention Programs within our dynamic SMB Wireless Integrated Campaigns team.What you’ll do:Your mandate is to strategize how we maintain and grow our customer base through wireless focused programs; by working closely with our base management and sales teams, you will proactively develop programs that target customers who are at risk of churning, nearing the end of product contracts, or would benefit from other TBS products and services. You will cross-functionally drive the end-to-end integrated strategy of your programs, including innovating and piloting new programs, lead source strategy, lead distribution to sales, channel support, and measuring program results.We are looking for an inquisitive individual with a willingness to question the status quo, able to work collaboratively with multiple stakeholders, and will get deep in the data to create a strategy.
- Own the end-to-end strategy, execution and performance of several programs and deadlines
- Manage cross-sell and base funnel management strategies via collaboration with sales teams, supporting outbound calling tactics through program training and actively providing feedback
- Execute highly cross-functional projects with marketing, sales partners and data teams to deliver on program goals. Improving conversion and positively impacting business wireless targets
- Conduct regular performance reviews and deep dives into raw data to derive actionable takeaways and areas of opportunities for the wireless portfolio
- Simplify complicated data results into easy-to-understand presentations to various levels including regular program summary updates to our leadership team
QualificationsYou are the missing piece of the puzzle:
- You have a solid foundation for data analysis – ability to measure, report, and pivot results as well as make data-informed decisions
- You have strong people skills, ability to develop relationships with key stakeholders, and ability to work within a team
- You are detail-oriented and don’t let any small details fall through the cracks
- You thrive in change and ambiguity, handling shifting demands with ease
- You are known for your ability to prioritize projects, to manage multiple deadlines simultaneously, and to help meet our collective goals in an exciting and agile environment
- You can zoom in and out, balancing both strategy & marketing execution
- You have an undergraduate degree in business or a related discipline
- Having a minimum 5+ years of work experience in marketing is desired
Salary Range: $96,000-$144,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:
- Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role’s requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
- And much more …
A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Sales and MarketingHelp us, help our customers make a real connectionWe are honoured to be recognized$14.7 billion
TELUS’s annual revenue$4.8 billion
The brand value that TELUS brings12
Consecutive years our annual dividend payment has increasedAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.
The TELUS Business Solutions team is seeking a Senior Product Manager to drive wireless retention programs for the Small & Medium business segment. Responsibilities include strategizing, developing programs to prevent customer churn, collaborating with sales teams, and analyzing data for program improvement. Candidates should have strong data analysis skills, people skills, and the ability to prioritize and manage multiple projects. The role offers a competitive salary, performance incentives, and benefits. TELUS is committed to diversity and inclusion in the workplace.
Manager, Growth & Retention – Small Business – SysAid Technologies – Toronto, ON
Company: SysAid Technologies
Location: Toronto, ON
Expected salary:
Job date: Wed, 06 Nov 2024 23:32:16 GMT
Job description: At SysAid, we’re on a mission to empower organizations by putting AI to work for them. As a fast-growing SaaS company, we serve over 4,000 customers across 140 countries, helping more than 9 million users enhance their productivity every day. Our innovative Service Management platform is transforming how businesses operate globally.The Customer Revenue Team is responsible for the retention and expansion of SysAid customers. With a Global customer base of thousands of customers, we have a unique opportunity to drive net retention revenue from our customer base that is managed by mostly digital efforts. This is our largest segment of customers from a logo count perspective and total revenue contribution.SysAid is looking for a Manager, Growth & Retention – Small Business who is passionate about scaling mostly digital efforts to improve customer experience and increase product adoption, to drive net retention revenue. She or he is a strong cross-functional leader, with a proven track record of being able to scale revenue efforts using one to many digital campaigns. This individual will manage a small team of Account Executives (currently 2), as well as a Renewals Specialist. She/he will also have a Marketing Campaign Manager reporting through a dotted line. (Potentially a CS Ops dotted line resource as well)Who you are:
- You love scaling efforts for maximum impact and efficiency
- You’re a creative leader who not only has a playbook from experience but also can write new playbooks based on market conditions and course correction
- A strong cross-functional leader who can build the right internal relationships to ensure success
- Strong sense of ownership and accountability
- Demonstrated a history of driving change in the organization
- Implemented sustainable standard practices and supporting digital solutions
- Knowledge and experience working with digital, data to drive decision making
- Strong awareness of data best practices and what’s possible with rich data
- Excellent communication skills and ability to build compelling narratives with Digital and data and convince stakeholders
- Ability to frame and complete a high-level business case as part of driving change
- Have a “get things done” attitude. This role is about inspiring change, but committing to your business leaders to get them the data they need
- Ability to “get hands dirty” and hands-on, and develop digital solutions, dashboards, and work with Technology team
What you bring:
- 3+ years of Customer Success, Account Management, or a similar client-facing role, within a SaaS environment, preferably with an organization that is more focused on SMB
- 2+ years of experience managing Account Managers/Account Executives at a SaaS company
- Critical decision-making capabilities and an “own the result” professional attitude
- High sense of urgency, who thrives in a fast-paced, monthly target-oriented environment
- Experience using a Product Experience Platform (i.e. Pendo)
- Bachelor’s degree in Computer Science, Marketing, or eCommerce preferred
- Proven track record of managing scaled accounts or working within a digital customer success model
- Familiarity with customer success software and CRM platforms, CS tools, and Product Adoption Tools (I.e. Pendo)
- Strong analytical skills with the ability to interpret customer data and segment accounts effectively
- Excellent communication skills with experience in content creation, particularly for digital or automated customer touchpoints
- Proven ability to work effectively within a team, sharing insights and supporting peers to achieve collective goals
- Experience in a fast-paced, dynamic grow-up environment with changing priorities
- Serve as part of the Customer Revenue Leadership Team and report on key business and operational activities related to how we improve the overall customer experience while delivering on KPIs and revenue targets
- Manage the pipeline of the Digital Sales Channel
- Own the in-product sales experience for existing customers
- Develop and execute scalable customer engagement strategies, including automated check-ins, product tips, and digital resources
- Manage a large volume of accounts by utilizing technology to automate the customer journey, increase adoption and drive customer satisfaction
- Build a structured, repeatable onboarding program that enables scaled customers to get started quickly and efficiently
- Create self-service resources such as knowledge bases, video tutorials, and community forums to support product adoption
- Coordinate with Product and Marketing to develop content that addresses common adoption barriers for scaled customers
- Collect and analyze customer feedback to advocate for product improvements and new features that cater to the needs of scaled accounts
- Use analytics to segment accounts based on engagement, adoption, and growth potential to provide a targeted, data-driven approach
- Implement A/B testing for engagement tactics to optimize automated touchpoints and customer communications
- Work closely with your AEs to identify expansion opportunities and upsell within scaled accounts
- Partner with Product and Support to ensure customer issues are resolved effectively and provide concise customer feedback to inform product roadmap
- Collaborate with Marketing to create campaigns, webinars, and content specifically tailored for the scaled customer segment
Key Success Measures of this role:
- Net retention revenue (churn rate, expansion revenue)
- Net Promoter Score, CSAT
- Pipeline health (ratio of targets)
- Product Adoption metrics
SysAid is a fast-growing SaaS company serving over 4,000 customers in 140 countries. The Customer Revenue Team is responsible for retaining and expanding customer base through digital efforts. They are looking for a Manager, Growth & Retention – Small Business who can scale digital efforts to drive net retention revenue. The ideal candidate is a cross-functional leader with experience in SaaS, customer success, and managing account executives. Responsibilities include managing the digital sales channel, creating customer engagement strategies, and optimizing product adoption. Key success measures include net retention revenue, Net Promoter Score, and pipeline health.
Manager, Enrolment, Retention & Strategic Initiatives – University of Toronto – Mississauga, ON
Company: University of Toronto
Location: Mississauga, ON
Expected salary:
Job date: Wed, 11 Dec 2024 23:47:58 GMT
Job description: Management, the Manager, Enrolment, Retention, & Strategic Initiatives is an integral member of the Office of the Registrar… from recruitment through to graduation. The Manager is responsible for providing strategic input, direction, and coordination…