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Company: Sun Life Financial
Location: Toronto, ON – York, ON
Job description: You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
Are you a skilled leader committed to developing and supporting a high-performing team? Do you have a passion for helping clients meet their goals? Do you thrive in a fast paced, results-focussed, collaborative environment? Then consider joining the Client Solution Centre (CSC) as Director, CSC Omni-Channel Rollover Sales!
We are seeking an experienced Sales leader to support our team of Managers and Financial Services Consultants (FSCs) in providing our clients with Wealth solutions and advice. The right candidate is a results-oriented, proven leader with a passion for supporting clients in a call-centre environment. They understand a strong client experience and a personalized, needs-based sales process is the way to meet and exceed sales targets. The incumbent will lead through influence and excel at partnership and collaboration. They will create a team environment that motivates and inspires teams to deliver strong, consistent results.
In this position you will play a critical role supporting the Client Solutions Centre (CSC) in delivering on our Client Experience Vision and driving significant growth in our client outcomes. The role includes both direct management of client-facing teams as well as coordination with partner teams in GRS and the CXO to provide solutions through our digital channels. You will support continuous improvement initiatives and test and learn pilots to deliver on the CSC’s strategy and ambitious sales targets of $3B in wealth solutions and $26M in Insurance solutions. You will also coordinate with other departments to serve our clients, including other teams in the CSC as well as our Advisor and Service channels. Reporting to the AVP, CSC Sales & Sales Strategies, this role will join our Sales and Sales Strategies Leadership team and the broader cross-functional team providing support to our GRS and Choices clients.
What will you do?
Lead a team of managers and their respective teams to achieve sales and retention objectives
Communicate a clear vision for the management team and empower them to activate tactics to achieve it
Inspire your broader team with a deep understanding of their roles, our clients, and our business, and strong judgment on where to invest time and resources
Maintain a strong focus on development and culture to attract, develop and retain a high-performing, engaged, and diverse team
Leverage data to regularly monitor the business, identify opportunities, and take action (including initiation of more complex analysis and modelling through Finance and Analytics partners where required)
Effectively manage staffing levels, workloads and succession planning to ensure stability for the team and deliver responsible expense management
Navigate support with adjacent teams to administer training, coaching, compensation, and rewards & recognition programs that effectively prepare and motivate FSCs to deliver strong outcomes for our clients
Monitor and evolve omni-channel campaign tactics to optimize client and business outcomes
Partner with other leaders in GRS and the CXO to deliver a consistent, high quality experience across our channels, including shared insights on client pain points and areas of interest
In partnership with our Legal, Compliance, and Enablement colleagues, maintain a strong awareness and understanding of the legislative and regulatory requirements as they pertain to our business and ensure compliance through processes, scripting, training, systems, and support tools
Drive for continuous improvement in an effort to optimize sales and client loyalty, increase FSC productivity and effectiveness, and enhance the client experience
Support the CSC’s strategic direction as a member of the CSC’s Management team
Demonstrate a deep understanding of the interdependencies of our teams to serve our clients, approaching all problems from the client’s perspective and leveraging Sun Life’s broad offering to meet their needs
Actively contribute to strategy sessions, Director team meetings, and Sales Leadership huddles to shape our strategic vision and deliver on annual objectives
Work with AVP, CSC Sales & Sales Strategies to set objectives and implement key strategic initiatives across the broader Sales team of 140+ people
Support goals of the broader CSC/GRS team, driving outcomes for your Sales Director peers and supporting key initiatives from Strategy, Enablement, and other partner teams
What do you need to succeed?
Experience leading a goal-oriented sales team focused on delighting clients through exceptional interactions
Experience creating a motivating, engaged, and inclusive team culture in a remote/hybrid setting
Excellent analytical, communication and presentation skills to effectively assess and communicate the health of the business and identify opportunities
Strong commitment to development, with experience managing other leaders to their full potential
Deep understanding of blended outbound and inbound sales strategies
Ability to collaborate effectively across teams and make tough prioritization decisions to optimize results
Strong judgement and business acumen, with the ability influence others to gain alignment and drive outcomes
A strong understanding of the financial services marketplace, particularly Wealth products and services
5+ years of experience in a telephone sales environment (wealth and/or insurance industry preferred)
5+ years of experience in leading and developing client facing teams
As this position is posted in several locations, we specify that bilingualism (French, English, both oral and written) is required for Quebec only for the frequent interactions with English and French-speaking colleagues or internal partners across Canada or worldwide.
Assets:
Undergraduate Business or equivalent university degree or college diploma
Experience with Salesforce
Experience with digital tools and marketing
Unique Requirements:
This role has a flexible work arrangement, but office presence would be expected at least weekly
The role is based out of our Montreal or Toronto office, with approximately 2-4 visits annually to the other site
What’s in it for you?
Working together, sharing common values, and encouraging growth & achievement
Flexible Benefits from the day you join to meet the needs of you and your family.
We’re proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work® Canada
Join one of our many Inclusion Networks. These voluntary, employee-led groups are dedicated to creating connection, fostering inclusivity, and building community.
Charitable giving through our You Give, We Give program lets you give back to your community – and in many cases, we’ll match your contributions.
#LI-Hybrid
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to .
At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.
Salary Range: 105,000/105 000 – 175,000/175 000
Job Category: Sales – Client Relationship Management
Posting End Date: 14/03/2024
The content describes a job opportunity for a Director, CSC Omni-Channel Rollover Sales with a focus on leading a high-performing team to provide wealth solutions and advice to clients. The role requires strong leadership skills, a results-oriented approach, and the ability to motivate and inspire teams to deliver consistent results. The Director will be responsible for achieving sales targets, communicating a clear vision, collaborating with other teams, and driving continuous improvement initiatives. The ideal candidate will have experience leading sales teams, creating inclusive team cultures, and have a deep understanding of financial services. The job offers a flexible work arrangement, competitive benefits, and opportunities for growth and development within the company. Bilingualism is required for Quebec-based applicants.
Job Description
**Medical Esthetician**
We are seeking a motivated and detail-oriented Medical Esthetician to join our team. As a Medical Esthetician, you will be responsible for providing skincare treatments, assessing clients’ skin condition, and recommending appropriate products and treatments. You will also perform body contouring treatments, laser hair removal, and assist with injectable procedures.
**Responsibilities:**
– Assess clients’ skincare needs and recommend treatments
– Perform facials, chemical peels, and microdermabrasion
– Perform body contouring treatments such as CoolSculpting and Emsculpt
– Perform laser hair removal treatments
– Assist with injectable procedures, such as Botox and dermal fillers
– Educate clients on skincare products and homecare routines
– Maintain cleanliness and organization of treatment rooms
– Keep accurate records of treatments and client information
**Qualifications:**
– Esthetician license
– Additional certifications in laser hair removal, body contouring, or injectables is a plus
– Excellent customer service skills
– Strong communication skills
– Ability to work in a team environment
– Knowledge of skincare products and treatments
If you are passionate about skincare and helping clients achieve their skincare goals, we would love to hear from you. Apply now to join our team as a Medical Esthetician.
Expected salary: $105000 – 175000 per year
Job date: Wed, 06 Mar 2024 05:15:09 GMT
