RQ08046 – Sr. Project Methodology Specialist – Agile Coach – Rubicon Path – Toronto, ON

Company: Rubicon Path

Location: Toronto, ON

Expected salary:

Job date: Wed, 06 Nov 2024 23:29:10 GMT

Job description: the Portfolio Manager, Product Managers (Senior Business Consultants), Business Analysts, and project support roles… from traditional project management to an Agile, product-oriented mindset. The coach will work closely with all team members, including…

RQ08016 – Sr Service Designer – Rubicon Path – Toronto, ON

Company: Rubicon Path

Location: Toronto, ON

Expected salary:

Job date: Wed, 06 Nov 2024 23:21:52 GMT

Job description: DescriptionOverview: We are seeking an innovative and user-centered Service Designer to join our team. In this role, you will be responsible for designing seamless and holistic services that meet both customer and business needs. The Service Designer will map customer journeys, design service touchpoints, and collaborate with cross-functional teams to ensure the delivery of consistent and engaging service experiences. This position is ideal for someone with a strong background in user experience, design thinking, and business analysis who thrives in a collaborative environment.Key Responsibilities:

  • Design and improve services that meet user needs, ensuring a seamless and holistic customer experience.
  • Conduct user research and gather insights through interviews, surveys, and observations to understand pain points, expectations, and behaviors.
  • Map out customer journeys, service blueprints, and workflows, identifying gaps and opportunities for improvement.
  • Collaborate with cross-functional teams, including product management, UX/UI designers, developers, and marketing, to ensure cohesive service delivery.
  • Facilitate workshops and co-design sessions with stakeholders to generate innovative solutions.
  • Prototype and test service concepts, gathering feedback to iterate and refine the service design.
  • Ensure alignment between business processes, technology, and customer experience by coordinating efforts across departments.
  • Track and evaluate the performance of service changes through data analysis, user feedback, and KPIs.
  • Act as a champion for service design principles, advocating for user-centered approaches and best practices.

Key Deliverables:

  • Service Blueprints and Journey Maps: Develop detailed service blueprints and customer journey maps that outline the current and future state of the service.
  • User Research and Insights: Conduct thorough user research to identify customer pain points, motivations, and needs, delivering actionable insights.
  • Prototyping and Testing: Create and test service prototypes to validate concepts, gathering user feedback for further refinement.
  • Improved Service Processes: Implement service design improvements that streamline workflows and enhance customer satisfaction.
  • Stakeholder Workshops: Facilitate workshops to co-create solutions with business stakeholders and gather diverse perspectives on service design.
  • Service Metrics and KPIs: Establish and monitor service performance metrics, ensuring that service changes achieve the desired outcomes.

SkillsExperience and Skill Set RequirementsRequired Qualifications: (40%)

  • Bachelors degree in Service Design, Interaction Design, User Experience, or a related field.
  • 3+ years of experience in service design or a similar role.
  • Proven experience working as a Service Designer, User Experience Designer, or similar role.
  • Strong proficiency in service design tools and techniques (e.g., journey mapping, service blueprinting, personas).
  • Excellent understanding of user research methods and their application in service design.
  • Experience working in cross-functional teams and leading co-creation workshops.
  • Strong problem-solving skills and the ability to think creatively and strategically.
  • Excellent communication and presentation skills, with the ability to articulate design decisions to both technical and non-technical stakeholders.
  • Proficiency with service design tools like Miro, Lucidchart, or similar platforms.

Preferred Qualifications: (20%)

  • Masters degree in Service Design, Human-Centered Design, or a related field.
  • Experience working in sectors like finance, healthcare, or government, where service complexity and regulatory compliance are key.
  • Knowledge of digital transformation initiatives and service integration with digital platforms.
  • Experience working in Agile environments, collaborating with product owners and scrum teams.
  • Certification in Design Thinking, Lean Six Sigma, or similar methodologies.

Technical Skills (Analytical/Problem-Solving Skills): (20%)

  • Expertise in creating and interpreting customer journey maps and service blueprints to visualize service interactions.
  • Proficiency in user research methods, including interviews, usability testing, and surveys.
  • Experience with process improvement methodologies (Lean, Six Sigma) and design thinking approaches.
  • Ability to analyze complex service processes and identify areas for efficiency improvements and innovation.
  • Familiarity with service prototyping tools and digital design platforms like Figma, Sketch, or Adobe XD.

Soft Skills: (20%)

  • Empathy and User-Centered Focus: Ability to empathize with customers and users, ensuring that their needs and expectations drive design decisions.
  • Collaboration: Skilled in working across cross-functional teams, fostering cooperation between departments and stakeholders.
  • Communication: Excellent verbal and written communication skills to clearly convey ideas, insights, and design concepts to diverse audiences.
  • Facilitation and Workshop Leadership: Experience facilitating workshops and collaborative sessions, enabling stakeholders to participate in the design process.
  • Creative Problem-Solving: Strong creative and strategic thinking skills to solve complex service design challenges in innovative ways.
  • Adaptability: Comfortable working in fast-paced, dynamic environments with the ability to quickly adapt to shifting priorities and constraints.

Must Haves:Excellent understanding of user research methods and their application in service design.Strong proficiency in service design tools and techniques (e.g., journey mapping, service blueprinting, personas).Expertise in creating and interpreting customer journey maps and service blueprints to visualize service interactions.nice to have:Certification in Design Thinking, Lean Six Sigma, or similar methodologies.

The job description is for a Service Designer who will be responsible for creating seamless and user-centered services that meet customer and business needs. The role involves conducting user research, mapping customer journeys, collaborating with cross-functional teams, facilitating workshops, prototyping and testing service concepts, and tracking service performance. The ideal candidate will have a bachelor’s degree in Service Design or related fields, at least 3 years of experience in service design, proficiency in service design tools and techniques, strong problem-solving skills, and excellent communication skills. Preferred qualifications include a master’s degree, experience in sectors like finance or healthcare, knowledge of digital transformation initiatives, and certification in design thinking or Lean Six Sigma. Expertise in user research methods, service design tools, interpreting customer journey maps, and creative problem-solving are essential, with strong soft skills including empathy, collaboration, communication, facilitation, and adaptability. Additional nice-to-have qualifications include certification in Design Thinking or Lean Six Sigma methodologies.

RQ08064:Digital & Data Project Manager – Rubicon Path – Toronto, ON

Company: Rubicon Path

Location: Toronto, ON

Expected salary:

Job date: Sun, 27 Oct 2024 22:30:39 GMT

Job description: Description The Health Services I&IT Cluster (HSC) is looking for an experienced Project Manager to work with the… Office of Chief Information Officer in the Strategy and Planning Unit. The Project Manager is expected to strategize, lead…

Cloud Services – Operations Lead – Rubicon Path – Toronto, ON



Company: Rubicon Path

Location: Toronto, ON

Job description: Our client, the top consulting company in NA is looking for Cloud Services – Operations Lead.Your OpportunityAre you passionate about working in Operations, enjoy interacting with clients, and have experience or a strong desire to evolve business operations? Our client is a leader in Cloud Consulting, and is seeking skilled individuals within Canada to join our team in a high-growth setting. As an Operations Lead, you will be responsible for streamlining processes, improving efficiencies, and ensuring that our clients receive world-class service.Your growth and development are important to your future, and we strive toward aligning individuals to focus on strengths and to develop skills to overcome weaknesses.

  • Leverage your ability to contribute to a fast-paced Cloud sales cycle, focusing on onboarding responsibilities such as creating reports, contracts, and initial client setup
  • Providing pre-sales pricing and subscription support to employees and customers on Microsoft CSP and Cloud based Solutions, providing excellent customer service
  • Processing and tracking orders, client invoicing and reconciliations while working closely with other billing team members to ensure accuracy
  • Provide training and support to internal and external customers on Office 365, Dynamics 365 and Cloud offerings, including issues with configurations and implementations
  • Provide quality assurance checks for quotes, contracts, and other outbound work
  • Act as a contact person for new or existing clients and for the sales lifecycle, including preparing proposals, change orders
  • Focus on operations improvement by automating and streamlining existing processes to make them more efficient
  • Develop tools, processes and research information necessary to evolve cloud operations
  • Additional administrative support and participation in special projects as required

How do we define success for your role?

  • You demonstrate core values through all aspect of your work: Integrity, Respect and Collaboration
  • You understand your clients industry, challenges, and opportunities; clients describe you as positive, professional, and delivering high-quality work
  • You identify, recommend, and are focused on effective service delivery to your clients
  • You share in an inclusive and engaging work environment that develops, retains & attracts talent
  • You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
  • You grow your expertise through learning and professional development.

Your Experience And Education

  • You have completed your undergraduate degree in IT Management, Business Administration, or Business-related program with a focus on Technology
  • You have 5-7 years of combined work experience (this could be through co-op or internship work)
  • You are passionate about cloud technology and have a willingness to learn new technologies
  • You have practical knowledge of professional, effective telephone techniques and customer care
  • You have excellent written and verbal communication skills
  • You have strong problem-solving skills and attention to detail
  • You enjoy improving and taking ownership of processes
  • You are able to prioritize with the flexibility to manage multiple tasks and variable workload

The following are considered an asset:

  • Experience in a previous business operations, customer service and/or sales capacity
  • Working toward a professional certification, such as PMP, Lean Six Sigma, or ITIL
  • Experience in process and operations improvement
  • Experience with Microsoft or Cloud platforms
  • Experience with Finance and Line of Business systems
  • Understanding of IT and software business landscape
  • Proficient in MS Office Applications, such as Microsoft Excel

Our client, a top consulting company in North America, is seeking a Cloud Services – Operations Lead in Canada. The successful candidate will be responsible for streamlining processes, improving efficiencies, and ensuring world-class service for clients. The role involves tasks such as onboarding responsibilities, providing pricing and subscription support, processing orders and invoices, and providing training and support for cloud offerings. Success in the role is defined by demonstrating core values, understanding clients’ needs, delivering high-quality work, and participating in an inclusive and innovative work environment. The ideal candidate will have a degree in IT Management or Business Administration, 5-7 years of work experience, a passion for cloud technology, excellent communication and problem-solving skills, and the ability to prioritize and manage multiple tasks. Experience in business operations, customer service, sales, professional certifications, operations improvement, and familiarity with Microsoft or Cloud platforms are considered assets.
The job description provided on the website is for a Front Desk Receptionist position. The responsibilities include managing the front desk, greeting visitors, answering phone calls, scheduling appointments, and performing administrative tasks such as data entry and filing. The ideal candidate should have excellent communication skills, be professional and friendly, and have the ability to multi-task effectively. Prior experience in a similar role is preferred.

Expected salary:

Job date: Thu, 11 Jul 2024 22:37:37 GMT

Rubicon Path – ERP Project Manager – Markham, ON

Company: Rubicon Path

Location: Markham, ON

Job description: Our client is looking for an inspirational Project Manager of Project Management Office (PMO) with strong leadership…. Ensure the streamlined operation of crucial project management facets, encompassing planning, scheduling, budgeting, risk…
Our client is seeking a motivated Project Manager for their Project Management Office (PMO) who can provide strong leadership and ensure the smooth operation of important project management activities such as planning, scheduling, budgeting, and risk management.
Title: Retail Store Manager

Company: JYSK

Location: Timmins, ON, CA

Salary: Not mentioned

Job Type: Not mentioned

Job Description:

We are looking for a passionate and energetic Retail Store Manager to join our team. As a Store Manager, you will be responsible for leading and managing all aspects of the store, including customer service, sales, staff development, and store operations. This is a great opportunity for someone who is customer-focused, results-driven, and enjoys working in a fast-paced retail environment.

Responsibilities:
– Provide exceptional customer service to all customers
– Drive sales and improve store performance
– Lead and motivate a team of sales associates
– Train and develop staff to maximize their potential
– Ensure store operations are efficient and effective
– Monitor inventory levels and ensure proper merchandising
– Create a positive and supportive work environment
– Implement company policies and procedures
– Maintain store cleanliness and organization
– Other duties as assigned

Qualifications:
– Minimum 3 years of retail management experience
– Strong leadership and communication skills
– Ability to motivate and inspire a team
– Excellent customer service skills
– Knowledge of retail operations and merchandising
– Ability to work in a fast-paced environment
– Strong organizational and time management skills
– Flexible availability, including weekends and holidays

If you are a dynamic and passionate individual who enjoys working in a retail environment, we would love to hear from you. Apply now to join our team as a Retail Store Manager at JYSK!

Expected salary:

Job date: Sat, 01 Jun 2024 22:49:55 GMT