Staff Accountant – Gift Card Operations – Four Seasons Hotels – Toronto, ON

Company: Four Seasons Hotels

Location: Toronto, ON

Expected salary:

Job date: Sat, 29 Mar 2025 23:56:26 GMT

Job description: About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Staff Accountant – Gift Card OperationsThis position supports the administration of the Four Seasons Corporate gift card and accommodation credit programs. The Staff Accountant is responsible for transaction processing, accounting and reconciliation, analysis, reporting and other administrative duties, including receivables and payables as required.The Staff Accountant is also responsible for order fulfilment and customer support as well as controls and fraud prevention.What You’ll Be Doing:Transaction Processing and Administration

  • Facilitate multi-currency gift card sales and guest services across all channels: hotels, sales office, online, e-commerce and direct bulk orders.
  • Execute all physical and digital gift card and accommodation credits activations, adjustments, and redemptions; manage shipping and inventory.
  • Handle customers, guests, owners and hotels inquiries with professionalism, commensurate with Four Seasons service standards.
  • Establish and communicate operational policies and procedures to properties.
  • Develop and ensure strong internal controls and fraud prevention; support Internal Audit investigation of gift card misuse / fraud, as required.
  • Foster positive working relationships with external business partners: Givex, Buyatab, American Express.

Accounting, Journal Entries and Reconciliation

  • Prepare monthly GL journal entries from source data for gift card and accommodation credit transactions.
  • Perform timely account reconciliations on Blackline.
  • Drive continuous process improvement; streamline and automate routine accounting tasks.
  • Perform periodic audit of source data, as required.
  • Provide budget and forecast of gift card program revenues and expenses.
  • Document and maintain accounting models to ensure transactions are properly recorded; update Accounting Policy Manual as required.

Analysis and Business Development

  • Analyze gift card transaction data to identify trends, issues and opportunities– “own the numbers”.
  • Develop and produce monthly gift card sales and redemption reports and Key Performance Indicators (KPIs) to support key business insights and decisions.
  • Espouse an entrepreneurial spirit – develop business case and execute direct retail, e-commerce and B2B marketing and/or sales opportunities (e.g. corporate rewards, credit card affiliation, festive promotions).
  • Proactively lead or participate in team and department projects.

Accounts Receivables and Accounts Payables

  • Support Account Receivables tasks including cash deposit and matching, billing, outstanding account follow up and collections.
  • Review unidentified receipts “on-account” to ensure all unallocated cash are properly matched against invoices prior to month end reporting.
  • Support Account Payables tasks including payment reconciliation.

What You Bring:

  • 3 – 4 years of accounting work experience.
  • Completion or working towards professional accounting designation or MBA.
  • University degree with Accounting, Finance or Business focus.
  • Experience and knowledge of a computerized GL / accounting system (experience with SUN is an asset).
  • Microsoft Excel (Intermediate to Advanced), Word, SharePoint, PowerBI, Dodeca.
  • Working competence in a second language would be an asset.

Key Skills/Who You Are:

  • Exhibit strong business acumen and analytical and quantitative skills.
  • Able to handle customer service inquiries and issues with professionalism.
  • Strong oral and written communication.
  • Ability to work under pressure and meet various deadlines in a fast-paced environment.
  • Ability to manage time effectively and accordingly handle multiple tasks simultaneously.
  • Strong analytical, organizational and problem-solving skills.
  • Detail-oriented with high level of accuracy.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Four Seasons is a luxury hotel management company with a global presence. They are committed to creating exceptional experiences for their guests, residents, and partners. At Four Seasons, they prioritize their people and believe in treating everyone with respect and creating connections that last a lifetime. The company is also dedicated to supporting cancer research and promoting diversity and inclusion. The Staff Accountant position at Four Seasons involves managing the company’s gift card operations, including transaction processing, accounting, reconciliation, analysis, reporting, and customer support. The ideal candidate should have accounting experience, strong analytical skills, and the ability to work under pressure. The role will be a hybrid working model, requiring three days per week in the Four Seasons Corporate Office in Toronto, Ontario.

Director, New Experience – Product Design and R&D – Four Seasons Hotels – Toronto, ON

Company: Four Seasons Hotels

Location: Toronto, ON

Expected salary:

Job date: Sun, 30 Mar 2025 02:17:51 GMT

Job description: About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Director, New Experience – Product Design and R&DThe Director of New Experience, Product Design and R&D will provide clear accountability and leadership across all stages of the hotels & resorts, and line of business customer journeys. This entails managing three separate teams and disciplines: product management of new experiences (i.e. Yacht); product design; research and development and digital customer experience.This role will provide oversight and ownership of growing Guest Satisfaction across digital products and platforms.This role will provide oversight of the entire Four Seasons Digital Product and integrated service Ecosystem, and will lead and govern the creation of new experiences and platforms (Yacht, Chat Commerce etc.)As the Four Seasons digital organization matures, this role is expected to grow scope and oversight beyond guest-facing interfaces into staff-facing interfacesThis role will collaborate closely across the business including but not exclusively to Digital Performance; Residential; Lines of Businesses; Global Hospitality; Customer Experience; Loyalty & Insights; Technology Innovation and Data; etc. to build world-leading digital products and integrated, omni-channel guest experiencesWith respect to the New Experience portfolio—particularly the Yacht business unit—this role will be responsible for the development and ongoing management of the Yacht digital experience across our guest-facing platforms including web, mobile app, chat, on-ship tablets etc., accountable for the performance of these products. This role will create, own and groom the Yacht digital product roadmap: leading from conception, design, planning, implementation and launch.What You’ll Be Doing:Product Design

  • Prioritize guest / staff experience over internal business structure.
  • Integrate across the organization to drive a cohesive Seamless experience for guests, patrons and customers across the entire online and offline ecosystem.

Customer Experience

  • Conduct business performance reviews.
  • Conduct Monthly, Quarterly Stakeholder management meetings.
  • Analyze CX scores, guest behaviour based on product usage and satisfaction.
  • Identify forward looking guest behaviour trends.
  • Generate insights that lead to new product features closing performance gaps.

Innovation

  • Develop the Product Experience roadmap across the Four Seasons ecosystem.
  • Think to the future and generate leading ideas.
  • Design product innovations and new features.
  • Lead Product Design to shape the future of Seamless Shopping.

What You Bring:

  • Bachelor’s degree in business required.
  • 10+ years of experience in a fast-paced environment, managing vendors, and senior level relationships with joint partnerships.
  • Proven track record in delivering best-in-class digital experiences and product.
  • Experience in digital product management, ecommerce, UX/design and development.
  • Experience working under Scrum/Agile environments.
  • Expertise in grooming and prioritizing product backlogs of large, consumer-facing digital products and services.
  • Prior experience working with Agile/Scrum frameworks.
  • Prior ecommerce experience an asset.
  • Knowledge of Front-end development and mobile app development technologies.
  • Knowledge in SQL, relational and non-relational databases.
  • Knowledge in working with REST APIs and JSON objects.
  • Knowledge in working with Adobe Analytics, Google Analytics, Firfebase, Google Data Studio
  • Familiar with accessibility and privacy laws (ADA, AODA, WCAG, GDPR, CASL, CCPA, PIPL).
  • Knowledge of business and marketing practices highly desired.
  • Strong understanding of Ecommerce best practices; A/B testing; and analytics platforms.
  • Strong understanding of User experience and Digital Product Design.
  • Strong understanding of Scrum/Agile development methodologies.
  • Proficiency in Word, Excel and PowerPoint, Figma, InVision, Canva, Keynote, and Adobe Creative Cloud required.

Key Skills/ Who You Are:

  • Ability to deal professionally, courteously and effectively, with all levels of management and other internal and external business contacts.
  • Takes initiative to solve problems and deal with unexpected issues and follow-up to completion.
  • Ability to facilitate and lead challenging and sensitive discussions internally and externally.
  • Productive self-starter who is flexible, co-operative and receptive to change.
  • Proven track record of advancement and high performance.
  • Strong understanding of front-end, back-end, and middlware software development on web, mobile app, and other platforms.
  • Strong program management skills in delivering complex software, and operational projects.
  • Delivery Success: Proven track record of taking a product from ideation through stakeholdering, planning, implementation and launch.
  • Experience Minded: Focused on the guest, and designing experiences and products that best meet their needs during those moments that matter most.
  • Problem Solver: An ability to quickly break down ambiguous problems no matter the context. The skill to identify root causes at pace, and synthesize an approach to problem investigation and resolution
  • Analytical Mindset: An ability to interpret data in order to arrive at next level guest insights and translate into a roadmap of features, actions and hypothesis to validate with test and learn practice
  • Communication & Storytelling: Skilled in the ability to construct experience narratives, deliver clear and concise presentations, and to confidently guide discussions / facilitate workshops
  • Team Builder: A proven ability to lead and develop others especially junior resources.
  • Create Buy-In: Develops strong relationships across all functions and management levels, generating continuous collaboration, iteration, input, and buy-in from others.
  • Proactive Self-Starter: Delivers results while managing multiple priorities with lean resources in a dynamic and ever-changing environment; resilient and can operate autonomously

Travel:

  • 10-20%

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Four Seasons is powered by its people who are committed to providing luxury experiences with genuine heart. The company manages over 120 hotels and resorts worldwide and is dedicated to supporting cancer research, diversity, inclusion, equality, and belonging. The Director of New Experience, Product Design and R&D oversees the creation of new experiences and digital products to enhance guest satisfaction. The role requires a strong background in digital product management, UX/design, and development. The ideal candidate will have experience in ecommerce, Agile environments, and analytics platforms, along with strong communication and leadership skills. The position will involve travel and a hybrid working model based in Toronto, Ontario.

Four Seasons Hotels – Guest Relations Coordinator – Toronto, ON

Company: Four Seasons Hotels

Location: Toronto, ON

Expected salary:

Job date: Fri, 21 Mar 2025 06:36:15 GMT

Job description: About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Guest Relations Coordinator (Remote)We have an exciting opportunity for a VIP Guest Relations Coordinator to join our Global Guest Relations Team.This position is remote, based in Ontario, Canada and your home will be your primary work location. You will be required to work from FS Corporate Office at 1165 Leslie Street, North York, ON M3C 2K8, approximately four times per month.The VIP Guest Relations Coordinator plays an integral role in the Four Seasons experience of our most valued guests. The role will support and work closely with the Supervisor of Global Guest Relations to:

  • Act as the guest’s central point of contact for anything Four Seasons.
  • Liaise with global teams, to seamlessly deliver guest requests with the highest level of detail and recognition.
  • Build personal relationships with a special group of top guests.

What You’ll Be Doing:Facilitate Global VIP TravelThe VIP Guest Relations Coordinator will present availability, make reservations and oversee all details of the stay journey. The role will communicate with the guest and our global property teams, pre, during, and post-stay, operating with warmth and accuracy.

  • Develop internal relationships with property teams.
  • Demonstrate a thorough knowledge of our global portfolio.
  • Efficiently communicate in an elevated, professional manner.
  • Collaborate with property teams to share guest’s relationship with the brand, delivering top-tier hospitality.
  • Make relevant recommendations and actively seek opportunities to upsell and cross sell additional properties.
  • Foster relationships with travel agents and personal assistants who book on behalf of guests.
  • Work alongside senior management on escalations.
  • Monitoring post stay feedback.
  • Maximize gifting moments.

Guest Relationship BuildingAs part of this special group of highly valued VIP guests, every touch point is an opportunity to develop relationships, build trust and further loyalty with Four Seasons.

  • Work collaboratively with the team, maximizing relationship building through ongoing interactions which are friendly, courteous and professional, always putting the guest first.
  • As a guest advocate, know them at a personal level, delivering a level of intuitive service that is truly unique.
  • Connect regularly, demonstrating care and respect that is perceived as genuine and from the heart.

What You Bring:

  • Minimum Post-Secondary Diploma with 3 to 5 years in a direct customer service position is required.
  • Previous experience in luxury hospitality with a focus on fostering relationships and direct sales is an asset.

Key Skills/Who You Are:

  • Strong customer service skills, with experience representing a luxury brand.
  • Ability to communicate effectively at all levels, think critically and problem solve.
  • Reliable and flexible with a sense of urgency.
  • Strong knowledge of geography and interest in travel.
  • Proven sales skills and ability to overcome objections.
  • Superior written and verbal communication skills.
  • Works well in a team environment.
  • Ability to adapt and respond quickly to a demanding environment that is subject to constant change.
  • Sound judgement and empowerment skills.
  • Work ethic that recognizes the importance of meeting deadlines.
  • Self-starter with excellent time management skills.
  • Intermediate to advanced level with Microsoft Office tools such as Teams, Outlook, Word, Excel and PowerPoint.
  • Fluency in secondary language beneficial.

Schedule:

  • A consistent schedule within our daily operating hours from 8 am to 8 pm, including coverage on one day during the weekend. Working on statutory holidays may be required on occasion.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Four Seasons Hotels – Guest Relations Specialist – Toronto, ON

Company: Four Seasons Hotels

Location: Toronto, ON

Expected salary:

Job date: Fri, 21 Mar 2025 08:24:32 GMT

Job description: About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Guest Relations Specialist (Remote)We have an exciting opportunity for a Guest Relations Specialist to join our Global Guest Relations Team.This position is fully remote based in Ontario, Canada and your home will be your primary work location. You will be required to work from FS Corporate Office at 1165 Leslie Street, North York, ON M3C 2K8, approximately four times per month.The Guest Relations Specialist plays an integral administrative and supporting role within the team, focusing on the following key areas.Administrative Duties:Data Management and Documentation

  • Ensure accurate guest profiles in databases, conducting audits between systems.
  • Oversee corporate VIP guest preferences and reservations.
  • Audit reservations, create guest profiles and corporate communications.
  • Work with internal partners on special initiatives.
  • Data entry for our guest journey management tool

Property Openings

  • Onboard new properties, including elevated service training and e-mail set-up.

Property Communication and Training

  • Maintain accurate database of contacts for properties and residences.
  • Audit and communicate elevated service policies & procedures, updating training materials on various platforms.
  • Update properties globally to ensure new initiatives, standards, and service level agreements are met.

Support Tickets & Helpdesk

  • Manage internal corporate helpdesk.
  • Work closely with properties and Worldwide Reservations Office.
  • Ensure SLAs are met.

Reporting

  • Monitor guest satisfaction metrics.

Supporting Global Guest Relations team:

  • Work with the Global Guest Relations team & other internal partners on managing new VIP guest invites, service, transitions, and removals.
  • Assist with daily arrival reporting, birthdays, glitches and other service-related touchpoints.
  • Monitor and support team inboxes, working closely with property teams and VIP guests.
  • Provide administrative support including reserving meeting rooms, managing calendars, expenses, and taking meeting minutes.
  • Assist with daily and monthly KPI dashboards.
  • Monitor, organize, and respond to emails across multiple shared and individual inboxes, ensuring timely follow-ups and accurate communication.
  • Create, update, and track opportunities and tasks in CRM to support sales and customer engagement efforts.
  • Maintain efficient processes for email triaging and CRM data entry, ensuring seamless coordination between teams and accurate record-keeping.

Key Qualifications and Experience:

  • 2 years in an administrative supporting role, experience with a luxury brand, or in guest-facing hospitality position.
  • Post-secondary degree/diploma in hospitality preferred, or commensurate experience.
  • Excellent organizational skills.
  • Strong knowledge of geography and interest in travel.
  • Self-starter who can work both independently and in a team environment.
  • Knowledge of Opera Reservations System and/or Opera Property Management System and Salesforce preferred.
  • Intermediate to advanced level with Microsoft Office tools such as Teams, Outlook, Word, Excel and PowerPoint.
  • Ability to confidently deliver training presentations.
  • Superior written and verbal communication.
  • Excellent interpersonal skills.

Schedule:

  • 9am-5pm Monday to Friday. Working evenings, weekends or statutory holidays may be required from time to time.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Product Owner, Clienteling – Four Seasons Hotels – Toronto, ON

Company: Four Seasons Hotels

Location: Toronto, ON

Expected salary:

Job date: Sun, 23 Mar 2025 04:34:25 GMT

Job description: About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Product Owner, ClientelingThe Product Owner, Clienteling, will provide clear accountability and leadership for using our digital platforms to support service staff in our hotels and resorts globally in establishing long-term relationships with guests based on data about guest preferences, behaviours and stay history. This role will prioritize guest / staff experience over internal business structure and will be single minded in its focus on developing experiences that exceed guests needs.Working in collaboration with Product Design, Guest Insights, CRM, IT, Sales, Operations and third party vendors, this team member will support the development of a thorough understanding of the guest journey — particularly the elements that require genuine service with heart — while defining the “key moments that matter,” and crafting a roadmap to drive our strategic initiatives.The Product Owner will be responsible for developing and managing clienteling focused digital experiences, and accountable for the performance and lifecycle of these products. The Product Owner will create, own and groom the clienteling product roadmap, leading conception, planning, implementation and launch while maintaining relations with cross-functional stakeholders.Key accountability areas include driving adoption of guest profiles; utilizing guest preference and behaviour data to generate timely and personalized service recommendations; and partnering with technology and operations to develop service programs that can scale across the brand.This individual will foster collaboration amongst other product owners, and cross-functionally as they represent both the voice of the guest and service provider.What You’ll Be Doing:Product Management

  • Prioritize guest/staff experience over internal business structure.
  • Responsible for clienteling related digital products.
  • Drive guest and user satisfaction.
  • Create, manage, and maintain related product roadmaps.

Performance Management

  • Conduct business performance reviews.
  • Conduct Monthly, Quarterly Stakeholder management meetings.
  • Analyze guest / user behaviour based on product usage.
  • Identify forward looking behaviour trends.
  • Generate insights that lead to new product features closing performance gaps.

Innovation

  • Think to the future and generate leading ideas.
  • Design product innovations and new features.

What You Bring:

  • 5-7 years of experience in a fast-paced environment.
  • Bachelor’s degree in business required.
  • Proven track record in product management, program management, design and development.
  • Experience in clienteling programs and guest profiling.
  • Proven track record of advancement and high performance.
  • Experience working closely with enterprise architects, software developers, and back-end engineers in connecting complex enterprise systems into consumer-facing digital products and services.
  • Experience and successful track record managing technical, business, and marketing stakeholders across large organizations and leading change management.
  • Prior experience working with Agile/Scrum frameworks.
  • Strong understanding of membership and transactional platforms.
  • Strong understanding of hospitality change management, training and program deployment.
  • Strong understanding of User experience and Digital Product Design.
  • Strong understanding of Scrum/Agile development methodologies.
  • Strong program management skills in delivering complex software, and operational projects.
  • User-story writing and backlog grooming.
  • Knowledge of business and marketing practices highly desired.
  • Knowledge of hotel and hospitality processes highly desired.

Key Technical Skills:

  • Strong understanding of front-end, back-end, and middleware software development on web, mobile app, and other platforms.
  • Proficiency in Salesforce / CRM.
  • Proficiency in Atlassian apps (JIRA, Confluence), Word, Excel and PowerPoint, Figma, Miro required.
  • Strong working knowledge of Agile development frameworks.
  • Knowledge in working with Adobe Analytics, Google Analytics, Firfebase.
  • Knowledge of Front-end development and mobile app development technologies.
  • Knowledge of SQL, relational and non-relational databases.
  • Knowledge of working with REST APIs and JSON objects.

Key Skills/ Who You Are:

  • Delivery Success: Proven track record of driving and launching complex, technical, consumer and employee facing products from ideation through to implementation.
  • Experience Minded: Laser focused on the guest and end users, and designing experiences and products that best meet their needs.
  • Problem Solver: An ability to quickly break down ambiguous problems no matter the context. The skill to identify root causes at pace, and synthesize an approach to problem investigation and resolution.
  • Analytical Mindset: An ability to interpret data in order to arrive at next level insights and translate into compelling features, functionality and offerings.
  • Communication & Storytelling: Skilled in the ability to construct experience narratives, deliver clear and concise presentations, and to confidently guide discussions / facilitate workshops.
  • Team Builder: A proven ability to lead and develop others.
  • Create Buy-In: Develops strong relationships across all functions and management levels, generating continuous collaboration, iteration, input, and buy-in from others.
  • Proactive Self-Starter: Delivers results while managing multiple priorities with lean resources in a dynamic and ever-changing environment; resilient and can operate autonomously.
  • Ability to deal professionally, courteously and effectively, with all levels of management and other internal and external business contacts.
  • Takes initiative to solve problems and deal with unexpected issues and follow-up to completion.
  • A positive and professional attitude.
  • Proactive and solution driven.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Four Seasons is a global luxury hotel management company that focuses on creating exceptional guest experiences through a commitment to luxury with genuine heart. They believe in treating others the way they would want to be treated and value connecting with people and the world around them. The company is committed to supporting cancer research, diversity, inclusion, equality, and belonging in all its properties worldwide.

The Product Owner, Clienteling role at Four Seasons focuses on using digital platforms to create long-term relationships with guests based on data about guest preferences and behaviors. The role prioritizes guest and staff experiences, drives guest satisfaction, and is responsible for managing clienteling related digital products. The ideal candidate for this role will have experience in product management, clienteling programs, and guest profiling, as well as a strong technical background in software development and project management. Key skills for this role include delivery success, being experience-minded, problem-solving abilities, and strong communication and storytelling skills. The role will be a hybrid working model, requiring 3 days a week in the Four Seasons Corporate Office in Toronto, Ontario.

Manager, Preferred Partner Marketing – Four Seasons Hotels – Toronto, ON

Company: Four Seasons Hotels

Location: Toronto, ON

Expected salary:

Job date: Fri, 14 Mar 2025 23:47:56 GMT

Job description: About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Manager, Preferred Partner MarketingThe Manager, Preferred Partner Marketing will develop new marketing initiatives that accelerate growth of our industry-leading proprietary partnership program for luxury travel agencies. This new role will drive incremental growth by understanding the value proposition, marketing opportunities and levers for the program and developing a marketing, and property guidance plan to optimize performance.This integral role is ideal for a well-rounded, data-driven marketer with experience across a range of marketing disciplines – including digital, CRM, marketing automation, content marketing, promotions, public relations, social, recognition and loyalty. As passionate about planning as execution, this role has a strong creative eye to identify and adapt the best brand storytelling and visual assets into actionable marketing to directly impact business results across the global portfolio when and where needed.This role will also contribute to the B2B/Strategic Partner Marketing team with other key initiatives to support the global sales organization and our strategic partners.What You’ll Be Doing:Program Marketing (New Initiatives)Drive incremental travel industry partner program growth through understanding the value proposition, marketing opportunities and levers for the program agencies and advisors and designing a marketing and property guidance plan to optimize performance.Accelerate partner revenue growth by developing and executing a global data-driven lifecycle marketing plan to target travel advisors with the right content at the right time to drive engagement and share shift, including the following initiatives:

  • Activate key milestones in the partner customer lifecycle from new agency onboarding to long-term value.
  • Promote suites and Villa & Residence Rentals, connecting available product with the right advisors at the right time.
  • Drive program performance across all properties, targeting advisors based on destination preference and discovery.
  • Maximize peak (i.e. festive, spring break) and low season travel, tracking trends and key moments in the vacation planning calendar.
  • Nurture relationships with new advisors and advisors in growth markets to drive new-to-brand business.
  • Leverage insights to target repeat business in collaboration with sales.
  • Promote stay enhancements (i.e. food & beverage, spa) to drive ancillary revenue.

Amplify integrated brand campaigns to drive engagement from travel partners across all marketing channels, including CRM, promotions, digital, PR and social.Program Performance and Property Performance Support

  • Oversee partner performance measurement to ensure program is tracking to target.
  • Proactively monitor performance by property, coach properties and activate marketing tactics to optimize overall program growth and growth across portfolio in collaboration with revenue management and sales.
  • Proactively monitor marketing performance, including CRM and website, to measure and communicate impact and optimize results.
  • Target regions/markets with growing partner presence and support new property openings with accelerating business.
  • Allocate and track marketing budget for the program.

Digital and Marketing Content and CRM

  • Inspire the next generation of advisors with brand-differentiating content, adapting the best brand storytelling and visual assets into actionable marketing across all partner platforms and touch points, including digital, CRM email, video, product education, event, video, social and print, to directly impact business results.
  • Identify most relevant and compelling content across the organization that meets our strategic objectives, adapt for partner audience with compelling call to action and measure performance. This involves partnering with PR, Social and CRM teams to identify key guest marketing trends and opportunities that can be leveraged to drive partner business.
  • Develop digital content calendar to effectively merchandize properties and lines of business, enhance advisor product knowledge through educational videos, and highlight booking opportunities, need periods and availability to drive suite and Villa & Residence Rental sales.
  • Ensure all creative elevates the brand and aligns to our Enduring Creative Idea.
  • Support any cross-functional projects to ensure they are aligned and optimized to the partner program journey.
  • Develop and maintain new partner co-marketing portal. Amplify the voice of our partners with content and messaging that aligns to our strategy.

Product (LOB) Performance Support

  • Collaborate with key lines of business, including Villa and Residence Rentals and Journeys (Yacht, Jet, Drive) to develop and execute multi-channel marketing initiatives targeting top travel partners.
  • Collaborate with Yachts sales and marketing leads to support the B2B marketing strategy for Yacht, specifically as it relates to partner programs and enabling our sales organization with FAQs and information.

Program Differentiation

  • Conduct competitive program research to identify areas of opportunity for Four Seasons.
  • Design and execute customer insights initiatives to solicit customer feedback and measure customer satisfaction over time.
  • Serve critical role on strategic initiatives to define and build the next evolution of our partnership program, including program design, customer experience and recognition, to support continued business growth and differentiation.

Sales Activation

  • Be a subject matter expert for the program with responsibility for communicating internally and externally.
  • Develop direct sales tools (slide presentations, digital brochures, etc.) as needed.
  • Act as SME for partner-specific sales event communications and content, supporting content build and design where needed
  • Recommend and implement semi-annual advisor recognition moments, including design and fulfillment.
  • Support in the planning of annual partner council event and calls, content development and actioning outcomes.
  • Additional activities as required to support this important program.

What You Bring:

  • 5+ years in Marketing roles, with progressive experience in integrated campaign strategy, planning and execution.
  • Broad experience across multiple marketing disciplines (CRM, Promotions, Demand Generation, B2B, Digital, Communications, and/or Loyalty Marketing) preferred.
  • University or College Degree, preferably in Business, Marketing or Communications.
  • Prior experience with Adobe Creative Suite (Photoshop) preferred but not required.
  • Prior marketing platform experience (i.e. Salesforce Marketing Cloud, Marketo) preferred but not required.

Key Skills/ Who You Are:

  • Strong technical skills –Word, Excel, PowerPoint, and capacity to learn new technologies as needed.
  • Creative thinker with strong writing and visualization skills who can connect customer needs with innovative marketing strategies.
  • Self-starter who can work independently to problem-solve and manage projects to completion.
  • Strong analytical and revenue-driving mindset with ability to communicate strategic and tactical plans clearly and concisely.
  • Demonstrated team player with ability to build strong internal and external relationships, across levels, geographies and functions.
  • Ability to work in a fast-paced work environment and manage multiple tasks.
  • Project and time management skills.
  • Leadership and relationship-building skills.
  • Digital marketing skills.
  • Strong verbal and written communication skills.
  • Ability to learn new and emerging technologies.
  • Extraordinary attention to detail, with an eye for visuals.
  • Understands sales process.
  • Understands agency management.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Four Seasons is a global luxury hotel management company that is powered by its people. The company values treating others with respect and creating lasting impressions for guests, residents, and partners. They are committed to supporting cancer research and promoting diversity, inclusion, equality, and belonging. The Manager, Preferred Partner Marketing role at Four Seasons involves developing marketing initiatives to accelerate growth in their partnership program for luxury travel agencies. This role requires experience in various marketing disciplines, such as digital, CRM, promotions, and social, to drive business results across the global portfolio. The ideal candidate will have strong technical, creative, analytical, and communication skills, and be able to work independently as well as collaboratively. The role is a hybrid working model, requiring three days per week at the Four Seasons Corporate Office in Toronto.

Coordinator, Marketing Planning & Communications – Four Seasons Hotels – Toronto, ON

Company: Four Seasons Hotels

Location: Toronto, ON

Expected salary:

Job date: Sun, 23 Feb 2025 03:20:36 GMT

Job description: About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Coordinator, Marketing Planning and CommunicationsWorking in the dynamic environment of Four Seasons global headquarters, the Coordinator, Marketing Planning and Communications will be an integral member of the world-class team and Centre of Excellence that drives marketing strategy and marketing communications for one of the world’s leading luxury hospitality brands.This role will be part of a team that delivers the annual campaign planning process, marketing governance, and end-to-end execution of key campaigns and brand initiatives. The successful candidate will contribute to the development of marketing communications to support strategic business objectives that elevate the Four Seasons brand, driving impact across the brand, various lines of business, and the portfolio of hotels, while working in close collaboration with cross-functional teams.Their key responsibilities include supporting the development and execution of campaigns and initiatives, which will include the leadership of global thematic campaigns, analyzing campaign performance and reporting, and contributing to annual planning and strategic marketing efforts. Additionally, they will manage two crucial elements of our Brand Compass Centre of Excellence, Brand Compass Weekly Review and Treehouse. The Brand Compass weekly review process involves bringing together leadership and stakeholders to ensure all marketing communications remain consistent, aligned, and on-brand. The Treehouse session is an important quarterly session for the marketing organization which brings together key cross functional partners to highlight success and learnings from across the business.What You’ll Be Doing:Annual Integrated Campaign Planning

  • Support the annual comprehensive integrated campaign planning process kicking off in April every year with Marketing Plan approval by September.
  • Partner with broader cross functional organization to develop brand themes for consistent and coordinated messaging in market, laddering up to Masterbrand positioning.
  • Identify integration opportunities across lines of business and regions and facilitate collaboration across key stakeholders.
  • Manage the Activity Grid outlining channel plans by campaign by month.
  • Manage the digital homepage takeover calendar working collaboratively with digital performance and cross functional partners to build the optimal calendar.

Brand Marketing and Marketing Communications

  • Support the execution of global Masterbrand campaigns, including integration with broader cross-functional teams and some administrative details (briefings, creative reviews)
  • Contribute to campaign planning by leveraging project management skills and supporting the creation of essential materials, including property activation toolkits.

Campaign Measurement and Reporting

  • Collaborate with cross-functional partners to deliver comprehensive and actionable results overviews for each campaign
  • Support review of campaigns and optimization efforts for future planned campaigns.

Marketing Governance and Reviews

  • Facilitate weekly Brand Compass review meetings with marketing leadership and cross-functional stakeholders to ensure all marketing communications are aligned, consistent, and on-brand.
  • Oversee scheduling and timing to allow sufficient review and feedback for each item.
  • Document detailed meeting minutes, capturing key feedback and action items to ensure effective implementation and alignment.
  • Coordinate a quarterly learning session for the marketing organization and key cross functional partners to curate topics that highlight success and learnings from across the business.

What You Bring:

  • College or University degree, preferably in a business or marketing communications program. MBA an asset.
  • A minimum of 3 years of progressive experience in corporate marketing communications or agency function.
  • Previous experience in a consumer marketing communications and/or brand role.
  • An excellent project manager with strong business acumen, who can collaborate and build business relationships across disciplines.
  • Proven ability to support the development and launch of marketing campaigns, anchored in a strong strategic foundation.
  • Analytical experience.
  • Global marketing experience for a leading consumer brand an asset.
  • Strong computer skills in a PC and Mac environment including MS Office (Word, PowerPoint, Excel)
  • Adept at learning new applications

Key Skills/ Who You Are:

  • Exceptional communication (written and verbal) and interpersonal skills required to support a diverse team
  • Ability to coordinate projects within a matrix structure, with multiple direct and indirect stakeholders
  • Ability to deliver results in an environment with multiple tasks and time constraints
  • Excellent project management skills – able to support projects from start to finish, manage processes and expectations, and stay committed to deadlines
  • Able to work independently, solve problems, take initiative and use good judgment
  • Well-organized and able to set priorities
  • Detail-oriented with strong project coordination capabilities

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Four Seasons is a luxury hotel management company that values its people and believes in creating exceptional guest experiences. They are committed to supporting cancer research and promoting diversity and inclusion. The Coordinator, Marketing Planning and Communications role involves supporting annual campaign planning, executing global campaigns, analyzing campaign performance, and coordinating marketing reviews. The ideal candidate should have a degree in business or marketing, experience in marketing communications, strong project management skills, and excellent communication abilities. This role will require being in the Four Seasons Corporate Office in Toronto three days a week.

Campaign Coordinator, CRM – Four Seasons Hotels – Toronto, ON

Company: Four Seasons Hotels

Location: Toronto, ON

Expected salary:

Job date: Sun, 16 Feb 2025 07:19:41 GMT

Job description: About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.Campaign Coordinator, CRMFour Seasons has an exciting opportunity in the Global Commercial Organization for a Campaign Coordinator, CRM. This role will assist the Campaign Manager, CRM with campaign management and execution of our lines of business (i.e. Four Seasons Yacht, Retail, Drive, etc.), while supporting subscriptions and email marketing technology projects as needed. The role has a wide range of opportunities for marketers looking to expand their skillset in data driven integrated and email campaigns.What You’ll Be Doing:Campaign Execution

  • Support content calendar creation, management, and campaign execution
  • Review/Assist writing agency briefs and ensure creative aligns with strategic objectives and deliverables outlined.
  • Lead creative review and QA process with regional teams, properties, and business stakeholders.
  • Create new campaigns and triggered communications across the guest journey from strategy to launch.
  • Develop targeting strategies and dynamic content to increase personalization and relevancy
  • Monitor world news to ensure appropriate communications are being deployed.
  • Work with Digital Test & Learn, Reporting and Development teams to ensure optimization of campaigns and smooth launch process.
  • Ensure compliance to CASL and GDPR

Cross-Functional Stakeholder Management

  • Support project management of integrated marketing campaigns with the corporate marketing and communications team.
  • Build and maintain professional cross department relationships with team members across the business.
  • Support CRM team in collecting and maintaining best practices for campaigns.

Support Strategic Projects

  • Maintain best practice standards for email campaigns and share knowledge with partner agency.
  • Document processes to increase efficiency of campaign development and deployment.

What You Bring:

  • University or college degree in Business or Marketing Communications required.
  • A minimum of 2 years’ experience working within a CRM/loyalty role. Previous administrative and project management experience highly desired.
  • Agency experience considered an asset.
  • Previous experience in a CRM role.
  • Experience managing marketing campaign calendars and executing integrated marketing campaigns.
  • Experience working on projects with cross functional teams and global stakeholders.
  • Experience working with developers on Salesforce Marketing Cloud.
  • A working knowledge of A/B testing, campaign reporting, and presenting data and insights.
  • Knowledge of email marketing and integrated marketing.
  • Proficiency in Word, Excel and PowerPoint required.
  • Proficiency in data driven marketing/loyalty/integrated campaigns required.
  • Knowledge of business and marketing practices highly desired.
  • Experience in Salesforce Marketing Cloud is an asset.

Key Skills/ Who You Are:

  • Ability to work well under pressure and to handle several deadlines at the same time.
  • Takes initiative to solve problems and deal with unexpected issues and follow-up to completion
  • Ability to deal professionally, courteously, and effectively with all levels of management and other internal and external business contacts
  • Productive self-starter who is flexible, co-operative, and receptive to challenge
  • A positive and professional attitude, with a strong attention to detail
  • Exceptional communicator.
  • Strong creative aptitude with the ability to suggest better ways for creative treatments along with strong reasoning of why.
  • Strong written composition and grammar.

This role will be a Hybrid working model, which will require 3 days per week in the Four Seasons Corporate Office located at 1165 Leslie Street, Toronto, Ontario #LI-HybridFour Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Four Seasons is a global luxury hotel management company that values its people and their commitment to creating unforgettable guest experiences. The company is dedicated to supporting cancer research, diversity, inclusion, equality, and belonging. They are currently looking for a Campaign Coordinator, CRM to assist in managing and executing marketing campaigns to enhance guest engagement. The ideal candidate should have experience in CRM, project management, and integrated marketing campaigns. The role requires strong communication skills, attention to detail, and the ability to work under pressure. The position will be in a hybrid working model, with three days per week at the Four Seasons Corporate Office in Toronto, Ontario.

Digital Marketing and Communications Coordinator – Four Seasons Hotels – Toronto, ON

Company: Four Seasons Hotels

Location: Toronto, ON

Expected salary:

Job date: Fri, 07 Feb 2025 08:19:00 GMT

Job description: About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: A warm welcome framed by spacious, modern design awaits you in the heart of Toronto’s historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto’s most glamorous shopping and restaurant district.Join our team!Are you ready to take the next big step in your career? Four Seasons Hotel Toronto is currently looking for a talented and creative full-time Digital Marketing and Communications Coordinator who shares our passion for excellence and infuses enthusiasm into everything they do!About the role:The Digital Marketing and Communications Coordinator will be reporting to both the Commercial Director and the Director of Public Relations and Communications and will work closely with and have oversight from the Digital Marketing Manager. This role will have a focus on administrative tasks and will be responsible for supporting the function of the department and all digital communication channels.What you will bring:We are looking for individuals with a passion for quality and attention to detail, as well as strong organizational, verbal and written communication skills. The candidate should have experience in graphic design, including strong computer skills and proficiency in, but not limited to, Microsoft Office, Canva, Adobe Creative Suite, Sprout Social, CapCut and other relevant tools.Main responsibilities:Administrative support

  • Provide administrative and operational support to the marketing team as needed, including managing calendars, scheduling meetings and preparing presentations.
  • Manage and prioritize both internal and external requests and tasks, acting as a liaison and ensuring streamlined communication between appropriate staff and departments.
  • Assist with tracking results and monthly reporting.
  • Assist with coordinating media and influencer events, hosted experiences and collaborations.
  • Maintain vendor relationships and supervise projects such as processing invoices, printing collateral, tracking ad schedules and reporting.
  • Assist with the planning and execution of photo and video shoots, promotional initiatives, and other special events.

Digital marketing and communications

  • Create internal print and digital assets in alignment with Four Seasons brand DNA and guidelines, including newsletters, menus, signage, flyers and other collateral.
  • Maintain the hotel’s photo and video assets, uploading and removing content as needed from the image library and press room.
  • Monitor trends, competitive set hotels, as well as other relevant luxury brands and industries.
  • Monitor and track online reviews through Revinate, including TripAdvisor, Google, Booking.com, Expedia, Ctrip and OpenTable.
  • Draft and edit copy and content for print and digital marketing and communications materials.
  • Act as the main point of contact with web team for updating content on the Four Seasons Hotel Toronto website across all languages.
  • Coordinate changes with the web team and various partners to update websites (including landing pages, mobile app, and all relevant third-party websites), ensuring content is accurate and up to date.
  • Prepare social media statistics for use in overall monthly, quarterly, and yearly reporting.

Preferred qualifications and skills:

  • College or university education in a related marketing or communications field.
  • Strong organizational skills with the ability to manage and prioritize multiple projects simultaneously.
  • Excellent English verbal, written communication and presentation skills.
  • Copywriting, editing, research and fact-checking skills.
  • Ability to multitask in a dynamic, fast-paced environment.
  • Knowledge in graphic design and digital marketing.
  • Strong understanding of and proficiency in social media platforms (primarily Instagram, Meta, and X), as well as management tools and Microsoft Office.
  • Keen eye for design and sharp attention to detail.
  • Creative mindset with the ability to generate fresh ideas.
  • Ability to work both independently and as part of a collaborative team.

Location:This position is an on-site role at Four Seasons Hotel Toronto, located at 60 Yorkville Avenue.What we offer:

  • Paid time off, including vacation days, floating days, and sick days.
  • Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide.
  • Complimentary meal per shift in our employee dining room OASIS.
  • Excellent training and development opportunities, including educational assistance, discounted eCornell courses, and access to complimentary e-training.
  • Robust extended flex benefits plan through Manulife, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, DPSP/RRSP/TFSAs.
  • Monthly employee recognition celebrations and bi-annual employee parties.

… and more!We look forward to receiving your application!Successful candidates must possess legal work authorization in Canada.Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.

Four Seasons values its people and strives to provide exceptional guest experiences through a commitment to luxury and genuine heart. They believe in treating everyone with respect and creating lasting impressions. The Digital Marketing and Communications Coordinator role at Four Seasons Hotel Toronto involves administrative support, digital marketing, and communication tasks. The ideal candidate will have organizational skills, attention to detail, and knowledge of graphic design and digital marketing. The position is on-site at Four Seasons Hotel Toronto and includes benefits such as paid time off, exclusive discounts, training opportunities, and more. Applicants must have legal work authorization in Canada. Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Service Dispatcher – 4 Seasons Air Conditioning and Heating – Orlando, FL

Company: 4 Seasons Air Conditioning and Heating

Location: Orlando, FL

Expected salary:

Job date: Sat, 25 Jan 2025 01:14:30 GMT

Job description: The job requires a candidate with strong service skills and knowledge of non-technical procedures, sales, and marketing techniques. The role involves maintaining a working relationship with customers and collaborating with on-site technicians. A familiarity with HVACR-related terms, job-costing, marketing, and sales strategies is essential. The ideal candidate will demonstrate the ability and initiative to effectively communicate and coordinate efforts to maximize customer satisfaction and business growth.