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Company: CIBC
Location: Toronto, ON
Job description: We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
What you’ll be doing
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide informative and tailored service, and recommend the right products and solutions that will help their financial success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.
How you’ll succeed
Client engagement – Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of cash management, credit, investment and wealth protection to help clients meet their goals.
Relationship building – Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities.
Leveraging technology – Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Who you are
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You know that details matter. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You build trust through respect and authenticity.
You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
You can demonstrate 1 year experience in working with clients and achieving sales results. It’s an asset if you have prior banking experience in a similar capacity.
Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.
We work to recognize you in meaningful, personalized ways including a competitive compensation, a banking benefit*, wellbeing support and additional offers such as employee and family assistance programs and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
*Subject to program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Expected End Date 2024-08-30
Job Location Toronto-1400 Lawrence & Keele
Employment Type Regular
Weekly Hours 37.5
Skills Digital Literacy, Establishing and Maintaining Interpersonal Relationships (Inactive), Face to Face Customer Service, Influencing Others, Outbound Calls, Proactive Approach, Resolving Conflicts and Negotiating with Others (Inactive), Self Confidence, Strong Interpersonal Skills (Inactive)
CIBC is looking for talented professionals to join their team at a relationship-oriented bank. The job involves working as a Financial Services Representative in a fast-paced Banking Centre, where you will engage with clients, build relationships, and provide tailored financial advice. The ideal candidate is client-focused, goal-oriented, detail-oriented, passionate about people, and committed to continuous learning and professional development. CIBC offers a competitive compensation package and a supportive work environment. They are committed to creating an inclusive and accessible workplace for all team members. The job is located in Toronto, and applicants must be legally eligible to work in Canada.
Job Description
Job Title: Customer Success Manager
Location: Calgary
Hours: Full-time
Salary: Competitive
We have an exciting opportunity for a Customer Success Manager to join our team in Calgary. In this role, you will be responsible for building and maintaining strong relationships with our customers and ensuring their success with our products and services.
Key responsibilities:
– Build and maintain strong, long-lasting customer relationships
– Develop a trusted advisor relationship with key customer stakeholders
– Ensure the timely and successful delivery of our products and services according to customer needs and objectives
– Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
– Forecast and track key account metrics
– Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
– Assist with high severity requests or issue escalations as needed
Skills and experience required:
– Proven experience in a customer-facing role
– Excellent verbal and written communication skills
– Strong project management and organizational skills
– Proven ability to manage multiple projects at a time while paying strict attention to detail
– Excellent listening, negotiation, and presentation abilities
– Bachelor’s degree or equivalent
If you are looking for a dynamic and fast-paced role where you can make a real impact, then we would love to hear from you. Please apply with your resume and cover letter.
Expected salary:
Job date: Mon, 22 Jan 2024 04:42:34 GMT