Global Senior Seller Insights Manager – eBay – Toronto, ON

Company: eBay

Location: Toronto, ON

Expected salary:

Job date: Fri, 07 Mar 2025 06:50:53 GMT

Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.eBay is looking for an experienced Senior Consumer Insights Manager to join our growing Global Consumer Insights team. In this critical role, you will champion the voice of eBay sellers and lead global seller research, delivering insights that shape key business strategies, and ensuring seller-centricity is at the heart of decision-making.This role reports to the Head of Regulatory and Seller Insights and is accountable for driving seller experience improvements for both new and existing sellers across eBay’s global marketplace. As the leader of Seller Insights, you will uncover actionable insights and drive business impact, ensuring eBay continuously enhances its seller ecosystem.What you will accomplish:Consumer Insights Strategy & Execution

  • Translate business questions into research strategies, designing primary and secondary research (qualitative & quantitative) to uncover seller needs.
  • Partner with internal and external researchers and lead cross-functional, global research projects to influence seller loyalty, retention, and engagement.
  • Synthesize primary research, behavioral data, and analytics to create an integrated view of sellers, advising seller segmentation, product development, and go-to-market strategies.

Storytelling & Communication

  • Synthesize and distill insights into compelling, executive-level narratives, and present research findings with confidence, clarity, and impact.
  • Partner with cross-functional teams to champion seller needs, ensuring a deep organizational understanding of seller behavior and preferences

Executive Partnership & Business Impact

  • Establish a regular cadence of executive insights discussions, including Voice of the Seller sessions and cross-functional forums.
  • Build trusted relationships with senior leaders in Product, Marketing, Operations, and Strategy, to understand their challenges and priorities, define research roadmap, and drive actions through insight delivery.
  • Drive thought leadership in seller experience and influence global decision-making by ensuring insights are culturally and regionally relevant while maintaining global consistency.

Qualifications & Experience

  • 8-10+ years proven experience consumer insights, or analytics
  • Bachelor’s degree in Market Research, Business, Statistics, Economics, Psychology, or a related field.
  • Deep knowledge of designing, planning and conducting qualitative and quantitative research, globally beyond the US.
  • Strong strategic and analytical mentality, able to find opportunities and influence business priorities.
  • Experience in B2B research, online retail, or marketplace ecosystems is highly desirable.
  • Proven success in navigating matrixed organizations, building strong cross-functional relationships.
  • Excellent communication and executive storytelling skills—able to influence at all levels.

Why Join Us?

  • High-impact, strategic role influencing seller experience at a global scale.
  • Diverse, distributed team passionate about driving insights-led decision-making.
  • Hybrid work environment with 50%+ in-office collaboration in Toronto, Canada.
  • Opportunities for travel to the US West Coast and Europe as needed.

eBay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and innovative workplace for all employees.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.

eBay is a global ecommerce leader that empowers millions of buyers and sellers around the world. They are dedicated to pushing boundaries and reinventing the future of ecommerce. The company values authenticity, bold ideas, and diversity in the workplace. They are currently seeking a Senior Consumer Insights Manager to champion the voice of eBay sellers and drive seller experience improvements. The role involves translating business questions into research strategies, synthesizing insights, storytelling, and building executive partnerships. The ideal candidate will have 8-10+ years of experience in consumer insights or analytics and strong communication skills. eBay offers a high-impact and strategic role, a diverse team, a hybrid work environment, and opportunities for travel. eBay is committed to creating an inclusive and innovative workplace for all employees.

Senior UX Researcher – Seller Experience – eBay – Toronto, ON

Company: eBay

Location: Toronto, ON

Expected salary:

Job date: Sat, 01 Feb 2025 02:41:18 GMT

Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the team and the role:Human-centered insights and a deep understanding of people and cultures are essential to how we do our best work. Our team of UX researchers guide design partners and cross-functional teams at ebay to discover, interpret, and act upon insights and opportunities in an inspiring way. We contribute to all phases of product development, and influence product and business strategy while we’re at it.The ideal candidate for this team is a strategic thinker, great storyteller, and loves working with peers and leaders to uncover insights and drive sophisticated solutions to tough problems. This researcher will work closely alongside partners from design, business, product management, engineering, and marketing globally to deliver high-impact user insights. Crafting, conducting, and socializing user research across a spectrum of methodologies is something this candidate excels at.What you will accomplish:Help drive key features, products, or initiatives based on company priorities within the Seller Experience space.Lead research towards advising on improvements to make and defining excellent customer experiences.Partner and work closely with Design, Product, and Business leadership to drive the UX strategy for their area within Seller Experience through insights.Employ storytelling techniques and workshops to communicate research insights and recommendations, and help teams turn insights into action.Actively contribute to and learn from the always-growing UX Research practice at eBay.What you will bring:5+ years of practical experience deploying qualitative and quantitative research methods throughout the product development lifecycle, from conceptualization to launch, in an applied user research setting.M.A., M.S., or PhD in a human behavior related field, such as Anthropology, Psychology, Sociology, Cognitive Science, Statistics, Human Factors Engineering, Human-Computer Interaction, Information Science, Media Studies, or Computer Science.Experience drawing from a variety of research fundamentals to successfully impact design and product decisions benefiting users and the business. Expert use of UX research tools.Ability to assess and work through complex problems and ambiguous situations, and work with teams to ensure insights are clear, actionable and acted upon.Exceptional communication and storytelling skills, experienced influencer, and advocate for user research.Experience working in large organizations and collaborating across diverse cross-functional teams is preferred. Global research experience is a plus.#LI-hybridPlease see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.

eBay is a global ecommerce platform that empowers buyers and sellers in over 190 markets. The company is focused on reinventing the future of ecommerce and creating economic opportunities for all. The UX Research team at eBay plays a crucial role in guiding design partners and cross-functional teams by providing human-centered insights and driving sophisticated solutions to tough problems. The ideal candidate for this role will have experience in deploying qualitative and quantitative research methods, excellent communication and storytelling skills, and the ability to work effectively with diverse teams. eBay is an equal opportunity employer committed to ensuring digital accessibility for all users.

Principal Product Manager – Tech, Seller Pricing & Shared Services – Amazon – Vancouver, BC

Company: Amazon

Location: Vancouver, BC

Job description: gouging and offers that may hurt their trust. We’re looking for an expert product manager who thrives in ideating…’s most senior leadership team. As the Principal Product Manager, Price Perception, you will own our worldwide suite of Price…
The content is looking for an expert product manager to join the team, specifically focusing on price perception. The role involves managing pricing strategies and ensuring customers trust in the brand by avoiding price gouging and misleading offers. The ideal candidate should excel in generating ideas and working with senior leadership to drive product success.
Title: Junior Account Manager

Location: Calgary, AB

Salary: $45,000 – $50,000 per year

Job Type: Full-time

Job Description:

Our company is seeking a motivated and enthusiastic Junior Account Manager to join our team in Calgary, AB. The successful candidate will be responsible for managing a portfolio of clients, building and maintaining relationships with key stakeholders, and identifying opportunities for growth.

Responsibilities:
– Manage a portfolio of accounts and act as the main point of contact for clients
– Build and maintain strong relationships with existing clients
– Identify opportunities to upsell products and services to clients
– Collaborate with internal teams to ensure customer needs are met
– Prepare and deliver presentations to clients
– Provide regular reports on account activity and performance

Qualifications:
– Bachelor’s degree in Business, Marketing, or related field
– 1-2 years of experience in account management or sales
– Strong communication and interpersonal skills
– Ability to build and maintain relationships with clients
– Experience working in a fast-paced, dynamic environment
– Knowledge of CRM software is an asset

If you are a self-starter with a passion for building relationships and driving business growth, we want to hear from you. Apply now to join our team as a Junior Account Manager in Calgary, AB.

Expected salary:

Job date: Fri, 31 Jan 2025 00:29:32 GMT

Sr. Product Manager – Seller Conversion – eBay – Toronto, ON

Company: eBay

Location: Toronto, ON

Expected salary:

Job date: Fri, 20 Dec 2024 01:02:32 GMT

Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the Team and role:This role is part of the Conversion Programs team and will drive customer facing communications flows. You will serve as the portfolio owner, including revenue targets, long-term strategy, roadmap, and execution. You will iterate and expand on various programs, primarily in the channels of Email, Push Notifications and the Native App Notification Hub. You’ll bring it all to life in close collaboration with your immediate partners: engineering, design, data science, and analytics teams! This is a highly visible role and you will work closely with various cross functional teams within eBay mainly on the Core Technology/Core Product side.If you are passionate about strategising for the marketplace economy, building highly contextual customer experiences in owned channels, and working in an agile manner with brilliant counterparts, come join us!What You Will Accomplish:The ‘CEO’ of your experience: defining and communicating the vision, strategy, and roadmap for the owned communications portfolio.Build the roadmap in close collaboration with leadership and other team members.Implement the roadmap by working with engineering, data science and design teams. Build MVPs, iterate fast and be the champion of execution perfection.Deep knowledge of eBay and its products with domain expertise in the marketing channels of Push Notifications and Email.Writing requirements and communicating them to the Engineering teamsConducting AB tests: hypothesis building, test design, critical metric definition.Working with analytics teams to measure the impact on success metrics.Collaborating with creative team to improve content and designCollecting and analyzing customer and user feedback to improve the product.Prioritizing features and work items based on business value, user needs, and other criteria.Conducting market research and competitor analysis to find opportunities and threats.Facilitating communication and collaboration between the development team and partners.Tracking and reporting on your experience performance and key metrics.Continuously improving the roadmap and development processes.What You Will Bring:Strong product / business / marketing experience. Marketplace experience is strongly preferred.Technical Product Management experience or comparable experience working directly with Engineering teams (both front-end and back-end); technical understanding of building products / communications from scratch.Experience in developing email and native app notifications.Experience navigating highly sophisticated cross-functional projects end-to-end.Strong experience owner sense – ability to understand consumer needs and find simple and creative ways to address them.Metrics driven – ability to build actionable metrics which can measure experience performance.Builds positive relationships across various teams within eBay; an active listener and clear communicator; can lead by influencing.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.Jobs posted with location as “Remote – United States (Excludes: HI, NM)” excludes residents of Hawaii and New Mexico.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.

eBay is a global ecommerce leader that empowers buyers and sellers in over 190 markets. They are committed to pushing boundaries and reinventing the future of ecommerce. The Conversion Programs team at eBay focuses on customer communications through channels like Email, Push Notifications, and the Native App Notification Hub. They are looking for someone to drive the strategy, roadmap, and execution of these programs. The ideal candidate is passionate about creating contextual customer experiences, working with cross-functional teams, and continually improving products based on feedback and data. eBay is an equal opportunity employer and values creating economic opportunities for all.

Sr. SEO Campaign Manager – Seller Interactive – Toronto, ON

Company: Seller Interactive

Location: Toronto, ON

Expected salary: $60000 – 80000 per year

Job date: Thu, 24 Oct 2024 22:42:26 GMT

Job description: Requirements:This role is expected to work in EST.

  • Familiar with SEO, PPC, and Digital Marketing, and able to convey technical concepts in a clear way to clients.
  • Extremely comfortable with technology – you love data and are great with numbers.
  • Someone looking for a fast-paced startup culture to grow in.
  • Someone who wants to solve problems and is committed to excellence.
  • High-energy and ambitious.
  • Highly detail-oriented personality type.
  • A love for customer service.
  • Strong communications skills.
  • A positive attitude and willingness to jump into dynamic projects.

Responsibilities:

  • Working with our Director of Client Services to provide the best possible experience for our clients. You’d be managing and growing your own book of business and scaling together.
  • Retaining and building relationships with our clients. Doing highly analytical reporting on their campaign performance, and making tweaks to the strategy where needed.
  • Learning the ins and outs of SEO, to be able to analyze client sites and make valuable recommendations.
  • Creating orders and monitoring each step of their fulfillment.
  • Creating new processes to streamline operations and fulfillment.
  • Being the point of contact for your clients and resolving any issues with our team.
  • Creating proposals for potential clients.
  • Assisting with account management for existing clients. We have a great client retention rate and want to keep it that way. Our clients’ successes are our priority.
  • Adapting in the role as needed.

Benefits:

  • Huge focus on charitable giving (this is LinkGraph’s driving force)
  • Paid Time Off

The role requires working in EST and involves being familiar with SEO, PPC, and Digital Marketing. The ideal candidate should be comfortable with technology, enjoy working in a fast-paced startup environment, and have a detail-oriented and customer service-oriented personality. They should have strong communication skills, a positive attitude, and be willing to take on dynamic projects. Responsibilities include working with clients to provide the best possible experience, managing and growing a book of business, analyzing campaign performance, and creating proposals for potential clients. Benefits include a focus on charitable giving, paid time off, and opportunities for growth and development.

Senior Marketing Manager Seller CRM – eBay – Toronto, ON

Company: eBay

Location: Toronto, ON

Expected salary:

Job date: Sun, 20 Oct 2024 05:27:42 GMT

Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the team and the role:The CRM Seller Programs team is a critical team within Global Marketing / Global CRM, focused on driving engagement with and growth of our B2C and C2C sellers.In the role of the Senior Marketing Manager Seller CRM Programs you will actively contribute to the strategy and execution of Seller marketing communications through own / CRM channels, which includes leading communications for critical corporate level initiatives like Shipping, Trust and other.You will be part of the Seller CRM Foundations Team and will report to the Head of Seller CRM Foundations (Vivian Berrendorf-Schwarzer).In this role you will have an opportunity to pioneer seller CRM by building the first seller triggered programs and designing message, audience, channel and contact strategy for those. A key example of deliverables would be to roll out Seller Update re-imagined, which is one of the 7 big bets of CRM for 2024.What you will accomplish:With the new strategy of seller flagship programs, with new marketing technologies now coming to the seller world, and with the seller initiatives starting to define their 2025 priorities, this role offers a unique opportunity to design the seller narrative and establish a true dialogue and partnership with the business sellers in particularYou will be expected to develop a test & learn roadmap that will include new seller marketing channels, new messages, creative executions and leverage the voice of the customer to tailor the communication to customer needsYou will partner with the global and local SMB initiative leaders, Seller Product, Marketing Tech, Global Creative, Enablement teams, Community & Engagement and other partners in designing a cohesive end-to-end communication plansYou will develop strong plans with the result to double the share of B2C sellers who engage with Seller Programs CRM comms by the end of 2024 (11% exit rate)What you will bring:You will bring in Marketing and CRM expertise into the role, with Seller / B2C / B2B marketing expertise being highly beneficialYou will be numbers driven, results oriented, and be able to balance qualitative with quantitative measures of successYou will be comfortable working across multiple time-zones, with high degree of flexibility and trust to ensure the right work-life balanceYou will be willing to learn and be open to feedback and different point of viewsYou will have strong partner management skillsLast but not least, you will be passionate about customer excellence and always put the customer firstPlease see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.Jobs posted with location as “Remote – United States (Excludes: HI, NM)” excludes residents of Hawaii and New Mexico.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.

eBay is a global ecommerce leader that empowers buyers and sellers in over 190 markets. They are committed to innovation and authenticity, and value unique perspectives. They are seeking a Senior Marketing Manager for their CRM Seller Programs team to drive engagement and growth for sellers. The role involves developing and implementing communication strategies, as well as testing new channels and messages. The ideal candidate will have marketing and CRM experience, be results-oriented, and have strong partner management skills. eBay is an equal opportunity employer and values diversity and inclusion.

Sr. SEO Campaign Manager – Seller Interactive – Toronto, ON

Company: Seller Interactive

Location: Toronto, ON

Expected salary: $60000 – 80000 per year

Job date: Sat, 28 Sep 2024 22:31:08 GMT

Job description: Requirements:This role is expected to work in EST.

  • Familiar with SEO, PPC, and Digital Marketing, and able to convey technical concepts in a clear way to clients.
  • Extremely comfortable with technology – you love data and are great with numbers.
  • Someone looking for a fast-paced startup culture to grow in.
  • Someone who wants to solve problems and is committed to excellence.
  • High-energy and ambitious.
  • Highly detail-oriented personality type.
  • A love for customer service.
  • Strong communications skills.
  • A positive attitude and willingness to jump into dynamic projects.

Responsibilities:

  • Working with our Director of Client Services to provide the best possible experience for our clients. You’d be managing and growing your own book of business and scaling together.
  • Retaining and building relationships with our clients. Doing highly analytical reporting on their campaign performance, and making tweaks to the strategy where needed.
  • Learning the ins and outs of SEO, to be able to analyze client sites and make valuable recommendations.
  • Creating orders and monitoring each step of their fulfillment.
  • Creating new processes to streamline operations and fulfillment.
  • Being the point of contact for your clients and resolving any issues with our team.
  • Creating proposals for potential clients.
  • Assisting with account management for existing clients. We have a great client retention rate and want to keep it that way. Our clients’ successes are our priority.
  • Adapting in the role as needed.

Benefits:

  • Huge focus on charitable giving (this is LinkGraph’s driving force)
  • Paid Time Off

This role requires working in EST and involves familiarity with SEO, PPC, and Digital Marketing. The ideal candidate is comfortable with technology, detail-oriented, has strong communication skills, enjoys customer service, and has a positive attitude. Responsibilities include managing and growing a book of business, analyzing client sites, creating orders, resolving issues, and creating proposals. Benefits include a focus on charitable giving, paid time off, and opportunities for growth in a fast-paced startup culture.