Sr. Manager, UX Research – Seller Exp – eBay – Toronto, ON

Company: eBay

Location: Toronto, ON

Expected salary:

Job date: Wed, 04 Jun 2025 05:44:20 GMT

Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the role and team:As the Sr. Manager, UX Research for Seller Experience, you will lead a team of senior researchers to help craft the future of one of the most important pillars of eBay’s long-term growth plan. You will work side-by-side with a broad set of leaders across each of the Seller Experience teams, including the Shipping, Local Selling, Seller Excellence, Growth, Insights and Trust teams, to improve the end-to-end experience for our eBay Sellers, as well as finding ways to scale insights to create strong horizontal solutions. We will depend on you to build meaningful, collaborative relationships with our design, product and engineering partners and senior leadership, with a focus on influencing and creating customer-informed strategies and inspiring continuous user-based product and feature innovation.What you will accomplish:Lead an expanded team of some of our most senior User Researchers across the Seller Experience spaces, providing research leadership as well as career development guidance and coaching tailored for a mix of junior to senior research talent.Drive a mixed-methods research practice, gathering both generative and evaluative insights on designs and concepts. Methods include but are not limited to: in-depth user interviews, in-lab and field studies, online surveys, diary studies, usability testing, moderated and unmoderated remote testing, customer journey mapping, jobs to be done, benchmarking, heuristic evaluations, as well as stakeholder interviews.Cultivate and manage partnerships with cross-functional partners and company leadership (Design, Product Management, Marketing, Analytics, and various Business Units), being a user insights thought leader.Establish and maintain an efficient strategy for scoping research, execution, and sharing insights to ensure velocity and visibility across internal partners.Help drive the impact of insights generated by the team and play a leadership role in elevating the User Research practice at eBay.Define and lead initiatives that contribute to the maturity of our research practice.Manage budget and maintain a healthy bench of external vendors for specific needs.What you will bring:Advanced Degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science or a related field with 8+ years of experience in an applied user research setting.5+ years of experience in managing user research/product research teams.2+ years of experience in managing research managers.Experience with the Financial Services industry is a plus but not a mandatory requirement.Consistent track record of building and curating user research programs, employing a range of methodologies.Practical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle in complex spaces, from ideation to launch.Strong communication skills, experienced influencer, and advocate for user research.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.

eBay is a global leader in e-commerce, reshaping shopping and selling by empowering millions across over 190 markets. The company values authenticity, innovation, and inclusivity, fostering a community-oriented culture.

In the role of Sr. Manager, UX Research for Seller Experience, the selected candidate will lead a team of senior researchers to enhance the eBay seller experience. Responsibilities include collaborating with various teams, driving mixed-methods research, managing partnerships, and ensuring effective sharing of insights. Candidates should have an advanced degree in a relevant field, at least 8 years of research experience (with 5 years in management), and strong communication skills.

eBay is committed to diversity and equal opportunity in employment and emphasizes digital accessibility for all users.

Sr Campaign Manager, Seller CRM – eBay – Toronto, ON

Company: eBay

Location: Toronto, ON

Expected salary:

Job date: Fri, 30 May 2025 00:09:33 GMT

Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the team and the role:The CRM Seller Programs team forms a critical part of the Global CRM and is focused on driving business growth and satisfaction of our business sellers on eBay.The role of the Sr Campaign Manager, Seller CRM sits under the Growth pillar of the Seller Programs team and reports to the CRM Seller Growth Lead.In this role, you will support the strategy and own E2E execution of seller marketing communications through own / CRM channels. You will have an opportunity to build from scratch some of the first seller flagship programs and design message, audience, channel and contact strategy for those. Examples of possible programs and initiatives in scope:Community & Education program, passionate about inspiring sellers with growth tips tailored to their business needs, showcasing seller stories, market trends and promoting seller community (e.g. through seller events)Driving success of business initiatives such as seller growth through account management programs, incentives like seller coupons or pricing promotionsDrive understanding and standard methodologies around new tools and features crafted to make sellers successful on eBay and making selling on eBay easyRecognize sellers successes and encouraging them to perform best in their category and overperform competitionWhat you will accomplish:With the new strategy of seller flagship programs and clearly defined goals for this year, this role offers an outstanding chance to create the seller narrative and establish a true dialogue and partnership with the business sellers portfolio. Primarily in the US, CA, UK and DE, with an opportunity to expand successful programs to other global markets (e.g. AU, IT)You will be encouraged to develop a test & learn roadmap that will include current and new seller marketing channels, new messages, creative executions and leverage the voice of the customer to tailor the communication to customer needs, ultimately hitting the customer centric goals for your functionYou will be responsible for the roadmap end-to-end, in partnership with the Operational and Creative Teams, Planning Teams and Marketing TechYou will develop a strong understanding and expertise on how to use the Marketing tools such as Unified Experience Platform, Message Studio and Monday.comYou will partner with the global and local seller initiative leaders, Seller Product, Marketing Tech, Global Creative, Enablement teams, Community & Engagement, Customer Service, Trust and other business partners in designing cohesive end-to-end communication plansWhat you will bring:You will bring a strong CRM expertise into the role, with seller / B2C / B2B marketing expertise and global remit experience highly beneficialYou will have a strong track record of developing CRM marketing programs, from the original idea until successful execution and measurementYou will have strong customer management and influencing skillsBe numbers driven, results oriented, and be able to balance qualitative with quantitative measures of successBe comfortable working across multiple time-zones, with high degree of flexibility and trust to ensure the right work-life balanceYou will demonstrate natural curiosity to learn and grow and be open to feedback and different point of viewsBe a strong teammate, encouraging collaborative environment and positive relationshipsLast but not least, you will be passionate about customer excellence and always put the customer firstPlease see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.

eBay is transforming global ecommerce by empowering millions of buyers and sellers across 190 markets. The company values authenticity, innovation, and inclusivity, aiming to foster economic opportunities and community connections.

The role of Sr Campaign Manager, Seller CRM is crucial in the CRM Seller Programs team, focusing on business growth and seller satisfaction. The manager will develop and execute seller marketing communications, create flagship seller programs, and implement strategies tailored to sellers’ needs, primarily in the US, Canada, UK, and Germany.

Key responsibilities include building a test-and-learn roadmap, collaborating with various teams, and utilizing marketing tools effectively. Candidates should have strong CRM and marketing expertise, excellent customer management skills, and a results-oriented mindset. The role promotes a collaborative environment and prioritizes customer excellence.

eBay is an equal opportunity employer committed to inclusivity and accessibility for all applicants.

Product Marketing- Seller Experiences – eBay – Toronto, ON

Company: eBay

Location: Toronto, ON

Expected salary:

Job date: Wed, 30 Apr 2025 04:00:49 GMT

Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.Seller Experience Product Marketing ManagerAt eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the role:eBay is seeking a talented and dynamic product marketer to drive inbound product marketing and outbound go to market strategy for seller experiences at eBay. This is a unique opportunity to become an integral part of the eBay marketing team working with the Seller Experience product and commercial teams. This role will partner cross-functionally with product, design, research, marketing, communications, customer service and sales / market teams.To be successful, you are an experienced Product Marketer with expertise in developing value propositions, positioning and driving adoption of new and existing tools and resources. You are also experienced in co-creating go-to-market and marketing plans with external partners. Context in e-commerce and small business is a benefit.What you will accomplish:You are responsible for the product value proposition narrative and go-to-market strategy for Seller Experiences and ensuring business success of these sellers on eBay’s ecommerce platform.Influence product roadmaps by synthesizing market, customer and competitive insights, build audience segmentations and opportunity sizing.Build customer feedback loops during the product and marketing development process to refine the product narrative and value proposition articulation.Develop product value propositions, narratives, customer messaging, naming and external facing proof points.Manage the go-to-market strategy and planning for product launches and then lead through channel experts to ensure execution and impact measurement. Track customer engagement, product adoption, and business success. Partner with channel experts across in-product content, marketing, PR communications, customer service, in-market teams, and sales channels to generate demand.Identify internal product market fit tracking metrics; synthesize customer feedback to provide signal amidst the noise across the product life cycle: development, launch, and optimization / expansion. Build up the value proposition leveraging the voice of the customer to optimize product marketing messaging and to advise on product recommendations.Define key metrics for success, and track progress against goals for the product launches and in-market growth adoption of existing products or services.What you will bring:3+ years of experience in product marketing, preferably in an e-commerce marketplaceStrong track record of developing product and go to market strategies at e-commerce companies.Proven ability to drive innovation, execute projects with excellenceSuccess working collaboratively with cross-functional teams and excellent communication skillsStrong data analysis skills and experience with customer research techniquesJoin eBay to drive product innovation for our sellers and market leadership in a dynamic e-commerce environmentPlease see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.

eBay is a leading global ecommerce platform that connects millions of buyers and sellers across over 190 markets. The company values customer input, authenticity, and innovation, fostering an inclusive work environment where diverse ideas are encouraged.

They are seeking a Seller Experience Product Marketing Manager to develop inbound and outbound marketing strategies for seller engagement. This role involves collaborating with various teams, creating product value propositions, and managing go-to-market strategies for product launches.

Candidates should have at least three years of product marketing experience, preferably in e-commerce, with a proven track record in strategy development and cross-functional collaboration. eBay promotes equal opportunity employment and is committed to digital accessibility.

Director of Product, Seller Experience – eBay – Toronto, ON

Company: eBay

Location: Toronto, ON

Expected salary:

Job date: Sun, 20 Apr 2025 04:11:09 GMT

Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the Team and role:The Seller Experience team focuses on end-to-end digital experiences for our sellers, making it seamless to list, sell, and grow a thriving business with eBay. Our Sellers are at the center of everything we do, and our product, engineering and design teams obsess over building best-in-class experiences that our eBay seller community loves.You will lead a team of product managers responsible for both our mobile and web experiences and supporting tools. You will define the overall product strategy for our seller-facing experiences, providing a vision and strategy that aligns our platforms and services against a cohesive and consistent experience catered for our unique seller communities.What you will accomplish:Create Product Strategy & Vision. Lead the complete vision and end-to-end execution of across a portfolio of products for our Sellers; develop and effectively champion a data-driven and market-informed product strategy that aligns to our eBay corporate strategy and delivers tangible outcomes for our Sellers and the eBay business.Design a Multi-Year Roadmap and Expected Outcomes. Develop a compelling and iterative roadmap and launch plan that supports both our marketplace business growth goals and our seller success metrics. Collaborate with senior leaders across eBay’s management team to align plans with partners in the core product, design and technology teams as well as within the teams across functions: analytics, marketing, operations, sales, and strategy.Obsess the Customer & Overall Quality of Experiences. Demonstrate a relentless focus to listen to our end-users and feed their voice into our product development process. Leverage design and research partnerships to get insights and feedback throughout the entire product lifecycle. Build processes for continuous improvements.Break Down Silos & Enable Collaboration. Create connections and processes across teams that will drive efficient cross-team collaboration and clear alignment. Primary teams this role partners with outside of the Seller Experience team include global markets, analytics, design, structured data, and our focused categories.Empower Teams To Rapidly Prioritize & Execute. Build in processes to ensure the team can implement with speed and transparency. Inspire a “decide and go” mentality across your team to prioritize and propel the product development process forward to hit our 2023 targets. Partner closely with Program Management to manage through blockers and communicate dates and landmarks.Build & Inspire a World-Class Product Team. Grow a team of top product management talent. Prioritize diversity and inclusion in recruiting and welcoming new talent.What you will bring:10+ years of experience in building products, deep expertise in customer focused product management and product development lifecycle. Experience with online marketplaces and eCommerce platforms preferred.Technical depth and proven experience with building engaging, customer-focused, end-to-end UX experiences; designing elegant solutions to complex problems that require integrations with multiple platforms, domains and services; and driving analysis of qualitative and quantitative data and metrics to derive opportunities, gaps and solutions.Experience managing multiple complex, multi-phase strategic products in parallel with the ability to manage matrix teams in a global context to success delivery and excellence. Proven ability and in-market examples of defining a strategic vision for a new and innovative portfolio of products that drove significant impact for millions of end users at a global scale.Exceptional financial and analytical abilities with a successful track record and specific examples of launching products with measurable impact on a global scale. Examples of translating complex business issues into financial terms and measuring teams against financial goals.Deep understanding of the product development lifecycle from planning through deployment; experience using test and validation frameworks throughout the product lifecycle. Experience in Agile/Scrum methodologies and working in Agile teams is desirable.Have a passion for our sellers and the relentless drive to improve experiences for our sellers, influencing a higher bar on quality and ensuring the seller is always at the center of our product roadmap and priorities. Experience working with design research and qualitative tools to ensure the voice of our seller is at the center of our product development.5+ years managing a team of product managers. Inspirational + operational people leader skills with a track record of building, coaching and managing teams that drive impact in the online consumer space. Gets personal energy from developing the next generation of product management leaders.Strong, concise communicator and effective story-teller; experience using both analytics and qualitative research to express the vision and strategy of the product.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.

eBay is a global ecommerce leader that is changing the way the world shops and sells. They empower millions of buyers and sellers in over 190 markets, pushing boundaries and reinventing the future of ecommerce. The Seller Experience team focuses on creating seamless experiences for sellers on eBay’s platform. The Product Manager role involves defining product strategy, creating a roadmap, obsessing over customer experiences, fostering collaboration, and building a world-class product team. The ideal candidate should have experience in customer-focused product management, technical depth, financial and analytical abilities, and people leadership skills. eBay is an equal opportunity employer that is committed to digital accessibility for people with disabilities.

Sr. Product Manager, Seller Experience – eBay – Toronto, ON

Company: eBay

Location: Toronto, ON

Expected salary:

Job date: Tue, 15 Apr 2025 22:54:26 GMT

Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the Team and role:You would be joining the Seller Experience organization within eBay which is at the heart of the overall eBay marketplace. The Seller Experience team focuses on end-to-end digital experiences for our sellers, making it seamless to list, sell and grow a thriving business with eBay. Our Sellers are at the center of everything we do, and our product, engineering and design teams obsess over building best-in-class experiences that our eBay seller community loves.This role sits in the Inventory Management product organization of Seller experience, focusing on building the most simple and seamless way for our Sellers to list their inventory on eBay.You will own the complete vision and end-to-end execution of an experience across a key product area for our Sellers! Develop and effectively champion a data-driven and market-informed product strategy that aligns to our eBay corporate strategy and delivers tangible outcomes for our Sellers and the eBay business.What you will accomplish:Develop a compelling and iterative roadmap and launch plan that supports both our marketplace business growth goals and our seller success metricsCollaborate with senior leaders across eBay’s management team to align plans with partners in the core product, design and technology teams as well as within the teams across functions: analytics, marketing, operations, sales, and strategyDemonstrate a relentless focus to listen to our end-users and feed their voice into our product development process. Leverage design and research partnerships to get insights and feedback throughout the entire product lifecycle. Build processes for continuous improvementsCreate connections and processes across teams that will drive efficient cross-team collaboration and clear alignmentCreate processes and deliver with speed and transparency. Practice a “decide and go” mentality across you and your team to prioritize and propel the product development process forward to hit our targets. Partner closely with Program Management to manage through blockers and communicate dates and achievementsWork passionately on behalf of our sellers and the relentlessly improve experiences for our sellers, influencing a higher bar on quality and ensuring the seller is always at the center of our product roadmap and prioritiesWhat you will bring:5 + years of experience in building products, deep expertise in customer focused product management and product development lifecycleExperience leading complex, multi-phase strategic product(s) in parallel with the ability to manage matrix teams in a global context to success delivery and excellenceProven ability and in-market examples of managing a product that drove significant impact for millions of end users at a global scaleExceptional analytical attitude with a successful track record and specific examples of launching products with measurable impact on a global scaleAdvanced understanding in basic data analysis; able to “self-serve” and work with analytics partners to figure out tracking is needed, synthesize/report results, etc.Deep understanding of the product development lifecycle from planning through deployment; experience using test and validation frameworks throughout the product lifecycle. Experience in Agile/Scrum methodologies and working in Agile teamsExperience working with design research and qualitative tools to ensure the voice of our seller is at the center of our product developmentStrong, concise communicator and effective story-teller; experience using both analytics and qualitative research to express the vision and strategy of the productTechnical depth and proven experience with building experiences for mobile apps preferredPlease see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.

eBay is a global ecommerce leader that is changing the way the world shops and sells. The platform empowers millions of buyers and sellers in over 190 markets worldwide. They are committed to pushing boundaries and reinventing the future of ecommerce. The Seller Experience team focuses on creating seamless experiences for sellers on eBay. The Inventory Management product organization focuses on making it simple and seamless for sellers to list their inventory on eBay. The role involves owning the vision and execution of an experience for sellers, developing a roadmap, collaborating with senior leaders, and prioritizing the product development process. The ideal candidate will have experience in product management, leading complex products, and driving impact at a global scale. eBay is an equal opportunity employer and offers accommodations for individuals with disabilities.

Global Senior Seller Insights Manager – eBay – Toronto, ON

Company: eBay

Location: Toronto, ON

Expected salary:

Job date: Fri, 07 Mar 2025 06:50:53 GMT

Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.eBay is looking for an experienced Senior Consumer Insights Manager to join our growing Global Consumer Insights team. In this critical role, you will champion the voice of eBay sellers and lead global seller research, delivering insights that shape key business strategies, and ensuring seller-centricity is at the heart of decision-making.This role reports to the Head of Regulatory and Seller Insights and is accountable for driving seller experience improvements for both new and existing sellers across eBay’s global marketplace. As the leader of Seller Insights, you will uncover actionable insights and drive business impact, ensuring eBay continuously enhances its seller ecosystem.What you will accomplish:Consumer Insights Strategy & Execution

  • Translate business questions into research strategies, designing primary and secondary research (qualitative & quantitative) to uncover seller needs.
  • Partner with internal and external researchers and lead cross-functional, global research projects to influence seller loyalty, retention, and engagement.
  • Synthesize primary research, behavioral data, and analytics to create an integrated view of sellers, advising seller segmentation, product development, and go-to-market strategies.

Storytelling & Communication

  • Synthesize and distill insights into compelling, executive-level narratives, and present research findings with confidence, clarity, and impact.
  • Partner with cross-functional teams to champion seller needs, ensuring a deep organizational understanding of seller behavior and preferences

Executive Partnership & Business Impact

  • Establish a regular cadence of executive insights discussions, including Voice of the Seller sessions and cross-functional forums.
  • Build trusted relationships with senior leaders in Product, Marketing, Operations, and Strategy, to understand their challenges and priorities, define research roadmap, and drive actions through insight delivery.
  • Drive thought leadership in seller experience and influence global decision-making by ensuring insights are culturally and regionally relevant while maintaining global consistency.

Qualifications & Experience

  • 8-10+ years proven experience consumer insights, or analytics
  • Bachelor’s degree in Market Research, Business, Statistics, Economics, Psychology, or a related field.
  • Deep knowledge of designing, planning and conducting qualitative and quantitative research, globally beyond the US.
  • Strong strategic and analytical mentality, able to find opportunities and influence business priorities.
  • Experience in B2B research, online retail, or marketplace ecosystems is highly desirable.
  • Proven success in navigating matrixed organizations, building strong cross-functional relationships.
  • Excellent communication and executive storytelling skills—able to influence at all levels.

Why Join Us?

  • High-impact, strategic role influencing seller experience at a global scale.
  • Diverse, distributed team passionate about driving insights-led decision-making.
  • Hybrid work environment with 50%+ in-office collaboration in Toronto, Canada.
  • Opportunities for travel to the US West Coast and Europe as needed.

eBay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and innovative workplace for all employees.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.

eBay is a global ecommerce leader that empowers millions of buyers and sellers around the world. They are dedicated to pushing boundaries and reinventing the future of ecommerce. The company values authenticity, bold ideas, and diversity in the workplace. They are currently seeking a Senior Consumer Insights Manager to champion the voice of eBay sellers and drive seller experience improvements. The role involves translating business questions into research strategies, synthesizing insights, storytelling, and building executive partnerships. The ideal candidate will have 8-10+ years of experience in consumer insights or analytics and strong communication skills. eBay offers a high-impact and strategic role, a diverse team, a hybrid work environment, and opportunities for travel. eBay is committed to creating an inclusive and innovative workplace for all employees.

Senior UX Researcher – Seller Experience – eBay – Toronto, ON

Company: eBay

Location: Toronto, ON

Expected salary:

Job date: Sat, 01 Feb 2025 02:41:18 GMT

Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the team and the role:Human-centered insights and a deep understanding of people and cultures are essential to how we do our best work. Our team of UX researchers guide design partners and cross-functional teams at ebay to discover, interpret, and act upon insights and opportunities in an inspiring way. We contribute to all phases of product development, and influence product and business strategy while we’re at it.The ideal candidate for this team is a strategic thinker, great storyteller, and loves working with peers and leaders to uncover insights and drive sophisticated solutions to tough problems. This researcher will work closely alongside partners from design, business, product management, engineering, and marketing globally to deliver high-impact user insights. Crafting, conducting, and socializing user research across a spectrum of methodologies is something this candidate excels at.What you will accomplish:Help drive key features, products, or initiatives based on company priorities within the Seller Experience space.Lead research towards advising on improvements to make and defining excellent customer experiences.Partner and work closely with Design, Product, and Business leadership to drive the UX strategy for their area within Seller Experience through insights.Employ storytelling techniques and workshops to communicate research insights and recommendations, and help teams turn insights into action.Actively contribute to and learn from the always-growing UX Research practice at eBay.What you will bring:5+ years of practical experience deploying qualitative and quantitative research methods throughout the product development lifecycle, from conceptualization to launch, in an applied user research setting.M.A., M.S., or PhD in a human behavior related field, such as Anthropology, Psychology, Sociology, Cognitive Science, Statistics, Human Factors Engineering, Human-Computer Interaction, Information Science, Media Studies, or Computer Science.Experience drawing from a variety of research fundamentals to successfully impact design and product decisions benefiting users and the business. Expert use of UX research tools.Ability to assess and work through complex problems and ambiguous situations, and work with teams to ensure insights are clear, actionable and acted upon.Exceptional communication and storytelling skills, experienced influencer, and advocate for user research.Experience working in large organizations and collaborating across diverse cross-functional teams is preferred. Global research experience is a plus.#LI-hybridPlease see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.

eBay is a global ecommerce platform that empowers buyers and sellers in over 190 markets. The company is focused on reinventing the future of ecommerce and creating economic opportunities for all. The UX Research team at eBay plays a crucial role in guiding design partners and cross-functional teams by providing human-centered insights and driving sophisticated solutions to tough problems. The ideal candidate for this role will have experience in deploying qualitative and quantitative research methods, excellent communication and storytelling skills, and the ability to work effectively with diverse teams. eBay is an equal opportunity employer committed to ensuring digital accessibility for all users.

Principal Product Manager – Tech, Seller Pricing & Shared Services – Amazon – Vancouver, BC

Company: Amazon

Location: Vancouver, BC

Job description: gouging and offers that may hurt their trust. We’re looking for an expert product manager who thrives in ideating…’s most senior leadership team. As the Principal Product Manager, Price Perception, you will own our worldwide suite of Price…
The content is looking for an expert product manager to join the team, specifically focusing on price perception. The role involves managing pricing strategies and ensuring customers trust in the brand by avoiding price gouging and misleading offers. The ideal candidate should excel in generating ideas and working with senior leadership to drive product success.
Title: Junior Account Manager

Location: Calgary, AB

Salary: $45,000 – $50,000 per year

Job Type: Full-time

Job Description:

Our company is seeking a motivated and enthusiastic Junior Account Manager to join our team in Calgary, AB. The successful candidate will be responsible for managing a portfolio of clients, building and maintaining relationships with key stakeholders, and identifying opportunities for growth.

Responsibilities:
– Manage a portfolio of accounts and act as the main point of contact for clients
– Build and maintain strong relationships with existing clients
– Identify opportunities to upsell products and services to clients
– Collaborate with internal teams to ensure customer needs are met
– Prepare and deliver presentations to clients
– Provide regular reports on account activity and performance

Qualifications:
– Bachelor’s degree in Business, Marketing, or related field
– 1-2 years of experience in account management or sales
– Strong communication and interpersonal skills
– Ability to build and maintain relationships with clients
– Experience working in a fast-paced, dynamic environment
– Knowledge of CRM software is an asset

If you are a self-starter with a passion for building relationships and driving business growth, we want to hear from you. Apply now to join our team as a Junior Account Manager in Calgary, AB.

Expected salary:

Job date: Fri, 31 Jan 2025 00:29:32 GMT

Sr. Product Manager – Seller Conversion – eBay – Toronto, ON

Company: eBay

Location: Toronto, ON

Expected salary:

Job date: Fri, 20 Dec 2024 01:02:32 GMT

Job description: At eBay, we’re more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We’re in this together, sustaining the future of our customers, our company, and our planet.Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.About the Team and role:This role is part of the Conversion Programs team and will drive customer facing communications flows. You will serve as the portfolio owner, including revenue targets, long-term strategy, roadmap, and execution. You will iterate and expand on various programs, primarily in the channels of Email, Push Notifications and the Native App Notification Hub. You’ll bring it all to life in close collaboration with your immediate partners: engineering, design, data science, and analytics teams! This is a highly visible role and you will work closely with various cross functional teams within eBay mainly on the Core Technology/Core Product side.If you are passionate about strategising for the marketplace economy, building highly contextual customer experiences in owned channels, and working in an agile manner with brilliant counterparts, come join us!What You Will Accomplish:The ‘CEO’ of your experience: defining and communicating the vision, strategy, and roadmap for the owned communications portfolio.Build the roadmap in close collaboration with leadership and other team members.Implement the roadmap by working with engineering, data science and design teams. Build MVPs, iterate fast and be the champion of execution perfection.Deep knowledge of eBay and its products with domain expertise in the marketing channels of Push Notifications and Email.Writing requirements and communicating them to the Engineering teamsConducting AB tests: hypothesis building, test design, critical metric definition.Working with analytics teams to measure the impact on success metrics.Collaborating with creative team to improve content and designCollecting and analyzing customer and user feedback to improve the product.Prioritizing features and work items based on business value, user needs, and other criteria.Conducting market research and competitor analysis to find opportunities and threats.Facilitating communication and collaboration between the development team and partners.Tracking and reporting on your experience performance and key metrics.Continuously improving the roadmap and development processes.What You Will Bring:Strong product / business / marketing experience. Marketplace experience is strongly preferred.Technical Product Management experience or comparable experience working directly with Engineering teams (both front-end and back-end); technical understanding of building products / communications from scratch.Experience in developing email and native app notifications.Experience navigating highly sophisticated cross-functional projects end-to-end.Strong experience owner sense – ability to understand consumer needs and find simple and creative ways to address them.Metrics driven – ability to build actionable metrics which can measure experience performance.Builds positive relationships across various teams within eBay; an active listener and clear communicator; can lead by influencing.Please see the for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at . We will make every effort to respond to your request for accommodation as soon as possible. View our to learn more about eBay’s commitment to ensuring digital accessibility for people with disabilities.Jobs posted with location as “Remote – United States (Excludes: HI, NM)” excludes residents of Hawaii and New Mexico.This website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our for more information.

eBay is a global ecommerce leader that empowers buyers and sellers in over 190 markets. They are committed to pushing boundaries and reinventing the future of ecommerce. The Conversion Programs team at eBay focuses on customer communications through channels like Email, Push Notifications, and the Native App Notification Hub. They are looking for someone to drive the strategy, roadmap, and execution of these programs. The ideal candidate is passionate about creating contextual customer experiences, working with cross-functional teams, and continually improving products based on feedback and data. eBay is an equal opportunity employer and values creating economic opportunities for all.