Company: CIBC
Location: Toronto, ON
Expected salary:
Job date: Wed, 11 Jun 2025 05:37:02 GMT
Job description: We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat you’ll be doingAs an integral member of the CIBC’s Card Products, Revenue Optimization team, reporting to the Director, Growth Strategies, the Senior Manager, Growth Strategies will be responsible for supporting the overall program management, including processes, campaigns, and enhancements associated with our Credit Card Balance Transfer, Global Migration (Upsell), and Authorized User growth programs. This individual contributor role will work with minimal direction to enable robust, integrated processes to ensure flawless execution of the programs & campaigns, and implement strategic priorities that capitalize on client growth opportunities. This will include accountability for supporting the end-to-end program or campaign management strategies and enhancements, optimization of operational processes as well as the development of an integrated and systemized monitoring, reporting, planning and insights environment for growth programs. You will work in close partnership with internal and external enterprise partners in delivering on this mandate.At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.How you’ll succeedProduct & process management – Engage in product management, strategic planning, process re-engineering/improvement, and project management sufficient to identify, develop, and implement approved initiatives.Analytical & Reporting Insights – Maintain a strong understanding of financial, client and operational data with ability to interpret complex information, identify patterns and trends. Analyze and assess key business drivers, campaign results, client segmentation/reporting, and stay abreast of and demonstrate strong understanding of industry and competitive positioning and developments in Canada. Derive key insights, develop recommendations and implement changes.Strategic planning & execution – Support strategy by developing and executing against strategic priorities such as Balance Transfer and Global Migrations campaigns and initiatives, which grow purchase volume and balances through all personal and small business channels. Lead key initiatives end-to-end from (i) idea generation / conceptualizing (ii) solution / capability design (iii) assess financial impacts / business case (iv) lead development & build with partners (v) implement. Complete business cases for approved initiatives, and optimize the client offers marketing budget, to ensure profitable return on investment on offers and leads management. Provide monthly/quarterly financial forecast recommendations.Relationship Management – Achieve results within a matrix organization, including the ability to bring about change at a senior level. establish rapport, collaborate, and work effectively with key partner stakeholders, as required, to ensure effective planning, socializing and execution of all initiatives. Internal and external partners include Risk Management, Finance, Legal and Compliance, Business Controls, Sales Delivery Channels, Marketing, Technology, and other lines of businesses. Communicate complex, conceptual information in a clear and concise manner. Develop and deliver communications at various levels of the bank.Communication. Develop and deliver communications at various levels of the bank, presenting complex and conceptual information and fostering engagement and setting clear expectations.Who you areYou can demonstrate work experience in the credit card business, strategic and business planning, and process enhancements & best practices.You can demonstrate 2 to 3 years of work experience in creating dashboards ie., Excel views, Thoughtspot, or Tableau. It’s an asset if you have coding experience i.e., SAS, or SQLYou give meaning to data. You enjoy investigating complex problems and making sense of information.You demonstrate strong communication skills, including the ability to develop and deliver communications tailored to various levels of audiences and you are adept at presenting complex and conceptual information – both in written and verbal formats.You understand that success is in the details. You notice things that others don’t. Your critical thinking skills help to inform your decision making.You act like an owner. You thrive when you’re empowered to take the lead, go above and beyond, and deliver results.You’re creative and results-oriented. You are innovative and adaptable, with excellent attention to detail.You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.#LI-TAWhat CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location Toronto-81 Bay, 25th FloorEmployment Type RegularWeekly Hours 37.5Skills Business Communications, Credit Card Services, Cross-Functional Collaboration, Data Analysis, Management Reporting, Market Research, Product Analysis, Product Planning, Product Pricing, SAS SQL, Stakeholder Management, Tableau Dashboard Development, ThoughtSpot (Software)
