Telus – Senior Enterprise Architect Digital Platform and Transformation (Remote) – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $116000 – 174000 per year

Job date: Fri, 23 May 2025 05:30:04 GMT

Job description: Join our team and what we’ll accomplish togetherWe are a service management team that equips organizations to be agile and innovative, focusing on process-driven solutions to be productive, creative, and create value for business stakeholders. We foster a “think service management first” mindset to build solutions using best practices for the workplace of tomorrow, enabling businesses to drive optimization and workforce excellence. By doing these things, we create success faster and in circumstances otherwise not possible.We are seeking a strategic and visionary Enterprise Architect to lead the evolution of TELUS’ enterprise technology ecosystem, with a specific focus on enabling the Green Architecture Strategy across the LBGUPS lifecycle-Learn, Buy, Get, Use, Pay, Support. This end-to-end role is central to designing scalable, secure, and modular platforms that serve complex enterprise and public sector customers.
You’ll work cross-functionally to bridge business goals with platform strategy, guiding modernization across systems such as ServiceNow, Salesforce, Netcracker, and OSS/AIOps/BSS. This is more than a technical role-it’s a leadership opportunity to help shape how TELUS delivers sustainable, customer-centric, and digitally enabled services at scale.At TELUS, we’re redefining what digital transformation looks like across our enterprise and public sector segments. As part of our enterprise architecture and platform strategy team, you will architect TELUS’ Green Architecture Strategy, driving reusability, decoupling, and cloud-first design principle.What you’ll do

  • Develop and maintain the enterprise architecture strategy aligned with TELUS’ transformation goals and LBGUPS model
  • Define and implement the Green Architecture Strategy, focusing on sustainable, API-driven, and composable platform design
  • Design end-to-end architecture blueprints spanning the customer lifecycle, integrating CRM, Provisioning and Fulfillment, OSS/BSS, and ITSM/CSM systems
  • Lead solution alignment across ServiceNow, Salesforce, and Netcracker to support omnichannel, customer-centric experiences
  • Guide the transition from legacy systems to next-gen platforms, collaborating with business and technical stakeholders
  • Provide governance, standards, and oversight for solution delivery across various domains including application, data, infrastructure, integration, and security…
  • Mentor domain and solution architects to strengthen architectural maturity across the enterprise
  • Incorporate external insights on emerging technologies and architectural frameworks into strategic decision-making
  • Clearly communicate architectural vision and execution strategy to executives and delivery teams

What you bring

  • Bachelor’s degree in Computer Science, Information Systems, or related discipline
  • 10+ years of IT experience, with 5+ years in enterprise or solution architecture roles
  • Deep platform experience with ServiceNow, Salesforce, and Netcracker, including integrations and transformation at scale
  • Strong foundation in enterprise architecture frameworks (e.g., TOGAF, Zachman)
  • Proven experience with cloud platforms (AWS, Azure, or GCP), hybrid architectures, and SaaS ecosystems
  • Knowledge of OSS/BSS, network integration, and service orchestration in telco or similar domains
  • Familiarity with AI/ML capabilities, and how they shape intelligent operations
  • Strong understanding of DevOps, microservices, API governance, and secure architecture patterns
  • Excellent communication, leadership, and stakeholder engagement skills
  • Demonstrated success in leading large-scale digital transformation initiatives, particularly in regulated or high-availability environments

Great-to-haves

  • TOGAF certification or equivalent enterprise architecture credentials, with strong background in ITIL, Agile (SAFe), and COBIT frameworks….
  • Proven experience in business architecture modeling, capability mapping, and value stream design across LBGUPS segments…
  • Demonstrated expertise in security architecture, data sovereignty, and compliance requirements for enterprise solutions…
  • Experience implementing GenAI/AI/ML technologies to enhance operational workflows, decision support, and knowledge management systems

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position’s main responsibilities given its national scope.Salary Range: $116,000-$174,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role’s requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Technology SolutionsWe’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.We are honoured to be recognized5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.1
Million active users logging into My TELUS per month (consumer mobility).AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Telus – ITIL Expert – ServiceNow and Telecom Service Excellence (Remote) – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $100000 – 150000 per year

Job date: Fri, 23 May 2025 02:03:32 GMT

Job description: Join our team and what we’ll accomplish togetherAs pioneers in service management, we empower organizations to embrace agility and innovation through process-driven solutions that maximize productivity and stakeholder value. Our distinctive “service management first” philosophy shapes tomorrow’s workplace, driving operational excellence and workforce optimization. This approach accelerates success and achieves outcomes that would otherwise be unattainableAt TELUS, we’re not just modernizing-we’re redefining digital service management. Our ServiceNow Delivery Team leads transformative programs across OSS/BSS, NOC, and IT to power intelligent, sustainable, and people-centered experiences.
Help transition from legacy platforms to next-gen ServiceNow solutions (TSM, CSM)

  • Work in a product-based, agile culture that values innovation and measurable outcomes
  • Shape end-to-end digital workflows and build smarter operations using AI/ML and GenAI
  • Grow your career with certification support, leadership exposure, and high-impact delivery

This is your chance to be at the forefront of digital service excellence, where your ITIL expertise will directly shape how our customers experience telecommunications services. You’ll join a team that’s revolutionizing service management through AI-driven solutions and next-generation ServiceNow implementations. At TELUS, we offer more than just a role – we provide a platform where your expertise in ITIL and ServiceNow can drive enterprise-wide transformation. Join us in building the future of intelligent service management, where continuous learning, innovation, and technical mastery come together to create exceptional digital experiencesWhat you’ll do

  • Design and implement ITIL-based ITSM/CSM frameworks (Incident, Problem, Change, Configuration, Release, Case)
  • Lead process enablement across NOC, IT Operations, and customer support teams
  • Translate service management needs into scalable, configurable ServiceNow workflows
  • Drive root cause analysis, continuous improvement, and proactive issue resolution
  • Align OSS/BSS, performance monitoring, and service assurance with ITSM governance
  • Define, track, and improve KPIs, SLAs, and OLAs to ensure service excellence
  • Integrate ITSM tools (ServiceNow) with telecom platforms for end-to-end visibility
  • Act as a process owner and ITIL coach, ensuring compliance and adoption
  • Leverage GenAI technologies to optimize knowledge management, intelligent incident routing, and predictive analytics
  • Participate in audits and regulatory reviews, ensuring readiness and traceability

What you bring

  • Bachelor’s degree in Computer Science, Telecommunications, or related field
  • ITIL Expert Certification (ITIL 4 Managing Professional preferred)
  • 7+ years in ITSM roles, including 3+ years in telecom operations or OSS/BSS environments
  • Proven experience with ITIL process implementation in complex, enterprise-scale settings
  • Hands-on experience with ServiceNow ITSM/CSM modules and workflow configuration
  • ServiceNow certifications (CSA, CAD, CIS-ITSM)
  • Familiarity with cloud, IT security, and compliance standards (e.g., SOX, COBIT)
  • Strong communication, analytical, and stakeholder engagement skills

Great-to-haves

  • Experience with service orchestration and automation
  • Familiarity with TM Forum standards (eTOM, SID)
  • Certifications in Lean Six Sigma (Green Belt or Black Belt), CISSP, Prosci® Change Management, Design Thinking / Human-Centered
  • Design or equivalent
  • Proven ability to lead change, influence adoption, and scale best practices across a large organization

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position’s main responsibilities given its national scope.Salary Range: $100,000-$150,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role’s requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Technology SolutionsWe’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.We are honoured to be recognized5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.1
Million active users logging into My TELUS per month (consumer mobility).AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Senior Product Manager – Flexit360 – Telus – Halifax, NS

Company: Telus

Location: Halifax, NS

Expected salary: $100000 – 150000 per year

Job date: Sat, 24 May 2025 02:27:05 GMT

Job description: with engineering, operations, marketing, and sales teams to ensure operational readiness to deliver products and to generate market… Your proficiency with marketing and communication, complemented by customized storytelling ability draws admiration Highly comfortable…

The content emphasizes collaboration among engineering, operations, marketing, and sales teams to ensure readiness for product delivery and effective market generation. It highlights the importance of strong marketing and communication skills, along with a talent for storytelling, which are key assets recognized by peers.

I’m unable to browse external websites directly. However, I can help you draft a job description if you provide the details or key responsibilities and qualifications from the listing you’re interested in.

Telus – Senior DevOps (L4 Software Development) TV Video Streaming – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $95000 – 143000 per year

Job date: Sat, 10 May 2025 07:31:31 GMT

Job description: DescriptionReady to create innovative solutions and best practices?Join our team and what we’ll accomplish togetherReady to shape the future of video streaming technology while making a meaningful impact on communities? Join our innovative Cloud DevOps team where we’re revolutionizing how organizations connect and engage through cutting-edge video solutions. As part of our dynamic team, you’ll be at the forefront of developing and implementing machine learning-powered video technologies that enhance community engagement and well-being. We’re not just building infrastructure – we’re creating solutions that bring people together and enable organizations to expand their reach. Our collaborative environment encourages creative problem-solving and continuous innovation, all while maintaining the highest standards of service reliability that our customers depend on.What you’ll do

  • Collaborate daily with our agile DevOps team to architect and enhance video origin servers, directly improving service reliability for our customers. Partner with content providers to integrate and optimize various content formats, ensuring seamless distribution through our TELUS CDN network.
  • Drive innovation by evaluating emerging video streaming technologies, conducting proof-of-concept trials, and translating technical findings into practical solutions that enhance service quality and user experience. Lead the development of automation tools and processes.
  • Analyze system performance and coordinate with cross-functional teams to implement improvements, leveraging your expertise in GCP, AWS, and container technologies. Support our 24/7 service commitment by participating in rotation-based technical support, where your calm problem-solving approach ensures uninterrupted service delivery.
  • Create and maintain documentation for our video encoding technologies and streaming infrastructure, while mentoring team members in best practices.
  • Throughout the week, you’ll apply your Linux expertise and command-line proficiency to troubleshoot challenges, optimize systems, and implement innovative solutions that directly impact our community’s video streaming experience.

#LI-REMOTE #LI-HYBRIDQualificationsWhat you bring

  • Bachelor’s degree in Engineering, Computer Science, or related field with 5+ years of professional experience in technology
  • Demonstrated experience with Linux systems and command-line operations
  • Proficiency developing and deploying technologies in the cloud such as VMs, cloud functions and cloud specific services (GCP or AWS)
  • Proficiency developing and deploying containers and container based technology (Docker, Kubernetes)
  • Experience with video streaming technologies and encoding formats (e.g., MPEG TS)
  • Programming skills in at least one of: Python, C#, or TypeScript, with willingness to learn new languages
  • Strong problem-solving abilities and experience working in fast-paced environments
  • Proficiency with Infrastructure as code development (Terraform)
  • Excellent communication skills with proven ability to collaborate across teams
  • Track record of contributing to team success and helping others grow

Great-to-haves

  • Experience with CI/CD pipelines and GitOps methodologies
  • Working knowledge of CDN architecture and origin server operations
  • IP networking knowledge or relevant certifications
  • Familiarity with relational databases such as PostgreSQL
  • Web application development with React / Redux Toolkit / Typscript
  • REST API development

Salary Range: $95,000-$143,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role’s requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Technology SolutionsWe’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.We are honoured to be recognized5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.1
Million active users logging into My TELUS per month (consumer mobility).AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Senior Business Analyst – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $72000 – 108000 per year

Job date: Sat, 17 May 2025 00:17:09 GMT

Job description: DescriptionReady to create innovative solutions and best practices?Our team and what we’ll accomplish togetherIt’s an exciting time to be a member of our TELUS Health Payor and Provider Solutions team as we grow and lead strategies to strengthen TELUS Health’s future course and direction. Our objective is to meet the evolving needs of our customers while developing a stronger value proposition by integrating our products and services with the broader TELUS Health ecosystem – all while harnessing opportunities for growth.As a key pillar in the Payor and Provider Solutions strategic plan, the Product & Services team enables the execution of our vision through connection, collaboration, and a client-centric approach to creating customer value, improving health and driving growth for Payor and Provider Solutions, TELUS Health, and our customers.As we grow, we are seeking team members who are excited about making meaningful change and delivering for our customers in new ways.What you’ll doYou will be a key member of the Products & Services Team and support execution of our digital strategies, in a collaborative, fast paced team environment where we manage multiple projects and client requirements on an ongoing basis. The successful candidate must be a strong creative and analytical thinker with strong documentation and planning skills.You will play a vital role in driving outcomes in our Benefits Management, Claims Adjudication, and Digital Product Solutions. Sounds interesting? Read on, it only gets better!!In this role you will be at the forefront of providing excellent customer service as it relates to client requested changes, implementation activities, and the product evolution of our health benefit management solutions.If you like working with a team in a hybrid, flexible working environment where your knowledge and experience are used and expanded, then read on as this is the job for you!Responsibilities

  • Design, Clearly communicate, and Implement simple solutions and process improvements for complex business problems
  • Drive in-depth analysis and elaboration on Business requirements for Client Requested Changes, Implementation Activities, and Evolution of our solutions
  • Starting with often only a vague outline of a customer’s business problem, drive analysis and requirements elaboration working with client, internal stakeholders, and many different external stakeholders including providers, provider associations, integrated software vendors, and insurers
  • Work in agile design and development processes to build agile user stories with detailed acceptance criteria
  • Actively participate in agile ceremonies and project team meetings, leading when necessary
  • Participate and frequently lead client meetings and elaboration sessions with a view to solving customer pain points
  • Develop and produce documentation material to support client initiatives or implementations
  • Successfully liaise within team and clients, impacted business units, external partners, and/or vendors (where appropriate) on cross-functional initiatives to meet deliverables and influence decision making to maximize operational efficiencies with minimal downstream implications
  • Define, recommend and build opportunities for operational or efficiency improvements to enhance current processes
  • Mentor, coach, and develop team members to achieve higher levels of performance and job mastery

QualificationsWhat you bring

  • 3+ years expertise in a Business Analyst or comparable analytical type of business role
  • 2+ years in a customer facing role
  • Strong written and verbal communication skills
  • Strong customer focus
  • Proven ability to facilitate the collection of requirements and documentation of business processes from a broad set of stakeholders
  • Capable, curious, and willing learner who proactively researches solutions to business challenges
  • Ability to develop documentation and presentations using logical reasoning and structuring
  • Highly developed personal planning and organizational skills
  • Ability to adapt quickly to change and work in a fast paced environment while adhering to client committments
  • Strong analytical problem identification and problem solving skills
  • Ability to structure agile epics including planning and writing complex user stories with detailed acceptance criteria
  • University Degree or related College Diploma in Health Science, Computer Science, or Business/Commerce

Great-to-haves

  • Bilingual – English/French is an asset.
  • Project Management Professional (PMP)
  • International Institute of Business Analysis (IIBA) certification an asset
  • Knowledge in any of the following areas;
  • Claim adjudication principles
  • Pharmacy Benefit Management
  • Group/Employee Benefits Management
  • Health provider ecosystem including allied health professionals, hospitals, durable medical equipment, medical laboratory testing, or medical imaging

Advanced knowledge of English is required because you will most of the time as part of this position’s main responsibilities given its national scope.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.Salary Range: $72,000-$108,000Performance Bonus or Sales Incentive Plan: 12%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Summary

Join the TELUS Health Payor and Provider Solutions team to drive innovation and enhance customer value within the health ecosystem. As part of the Product & Services Team, you’ll collaborate in a dynamic environment to execute digital strategies and manage multiple projects. Key responsibilities include analyzing business requirements, leading agile development, facilitating client meetings, and identifying process improvements.

Qualifications:

  • 3+ years in a Business Analyst role
  • 2+ years in a customer-facing position
  • Strong communication, analytical, and organizational skills
  • Experience in agile methodologies

Preferred:

  • Bilingual (English/French)
  • Project Management Professional (PMP) or IIBA certification
  • Knowledge of claims adjudication and health provider ecosystems

Compensation:

  • Salary range: $72,000 – $108,000 plus a performance bonus
  • Benefits include flexible work options, generous vacation, pension plans, and career growth opportunities

At TELUS Health, the focus on innovation and customer-first values drives a fulfilling and inclusive work culture dedicated to improving health outcomes through technology.

Bilingual Sr Program Manager: Nurse Practitioner Team Lead (Temporary 1 year) – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $97000 – 145000 per year

Job date: Sun, 18 May 2025 00:56:43 GMT

Job description: DescriptionJoin our teamTELUS Health is the leading Canadian virtual care platform; we are reimagining how healthcare can look differently – benefiting both patients and providers. We connect more than 3 million Canadians across the country to our team of kind and knowledgeable primary care providers; through our user- friendly app, our team of Registered Nurses, Nurse Practitioners, and Physicians can help patients get new and refill prescriptions, obtain specialist and lab referrals, and have their health questions answered – 24/7, across the country, in French and English.At the core of our mission is a passion to improve the health experience for patients and providers, leading to better health outcomes for everyone. We wake up every day with a single, simple question: “how can we help more people?” This question has united us more than ever during the COVID-19 pandemic, as we all rallied around this worthy cause. Aiming to put virtual care in the hands of every Canadian, we help employees stay healthy and keep them performing at their best.Like the clinical service we deliver, our team culture values kindness, compassion, collaboration, and critical thinking. We’re a tight-knit, supportive team that is connected by our common mission to do good in the world and make a positive, impactful difference in Canadian healthcare.Our team and what we’ll accomplish togetherWe are seeking a dedicated Clinical Lead to join the TELUS Health Virtual Care team.As a Clinical Lead, you will report directly to the Head of Clinical Services and play a pivotal role in driving Clinical Operations initiatives. Your primary focus will be on optimizing team workflows and elevating clinical service excellence through evidence-based care delivery primarily to both English and French speaking Nurses, Nurse Practitioners and Physicians.In this key position, you will leverage your extensive clinical expertise to provide comprehensive support to our clinical teams nationwide. Collaborating closely with other Clinical Leaders, you will spearhead both short-term and long-term projects. Your responsibilities will include the implementation and evaluation of streamlined clinical protocols and processes to ensure the delivery of high-quality care efficiently.As a lead for clinical projects, you will engage with various business units to conceptualize and introduce innovative clinical tools and products. Your role will be instrumental in shaping the future of clinical services at TELUS Health Virtual Care, driving continuous improvement and fostering a culture of excellence in patient-centered care.What you’ll do

  • Leading Clinical Strategy: Spearhead the strategic direction for our dynamic team of Physicians, Nurse Practitioners, Registered Nurses, and Medical Secretaries, fostering a collaborative and positive work environment
  • Facilitating Communication: Act as a bridge between the clinical team and management, effectively conveying feedback and sentiments while aligning with business objectives. Strive to maintain a balance between clinician retention and organizational goals
  • National Operations Alignment: Harmonize communications, policies, training, and operations on a national scale, ensuring the retention of top talent across Canada
  • Operational Excellence: Drive operational “hygiene” by developing and implementing evidence-based clinical protocols, conducting chart audits, overseeing clinical reviews, managing patient escalations, and formalizing continuing medical education to support our expanding virtual care operations
  • Process Improvement: Introduce and support new processes and metrics to support the broader management team in optimizing operational efficiency
  • Staffing Optimization: Collaborate with the Director of Operations to ensure adequate staffing levels to meet patient demand, oversee clinician recruitment, and streamline onboarding processes
  • Local Operations Leadership: Serve as a local operations expert, navigating regulatory environments, understanding practitioner scope of practice limitations, and leading province-specific lab strategies
  • Clinical Expertise: Represent the clinical perspective in business meetings and client engagements, leveraging your expertise to shape innovative programs and services that enhance our existing operations

QualificationsWhat you bring

  • Nurse Practitioner in good standing with the affiliated regulatory body
  • Bilingualism & mastery in French and English, both spoken and written is mandatory
  • Minimum of 2 years of experience as a Nurse Practitioner, with prior team oversight and change management experience
  • Strong organizational and facilitation skills, data analysis and leadership abilities
  • Demonstrates a passion for growth and development in a fast-paced environment, with a keen interest in technology and healthcare
  • Highly comfortable with IT systems, including Google Suite, Windows and Mac OS
  • Curious, analytical, entrepreneurial, resourceful, adaptable, and communicative
  • Availability: Able to work 7.5 hours a day, Monday to Friday

Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position’s main responsibilities given its national scope.#LI-RemoteSalary Range: $97,000-$145,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Summary:

Join TELUS Health: Clinical Lead Position

About Us:
TELUS Health is Canada’s leading virtual care platform, aiming to enhance healthcare experiences for patients and providers. We connect over 3 million Canadians to a supportive team of healthcare professionals via an easy-to-use app, offering 24/7 services in both French and English.

Role Overview:
We are looking for a Clinical Lead to drive Clinical Operations. This role is crucial for optimizing workflows and enhancing clinical service quality across our network of clinicians. Reporting to the Head of Clinical Services, you will implement evidence-based protocols, engage with various teams for innovative solutions, and ensure efficient care delivery.

Key Responsibilities:

  • Lead clinical strategy and facilitate communication between clinical teams and management.
  • Align national operations and develop evidence-based clinical protocols.
  • Drive process improvements and staffing strategies to meet patient demands.
  • Represent clinical perspectives in business engagements.

Qualifications:

  • Bilingual Nurse Practitioner with at least 2 years of experience and oversight experience.
  • Strong organizational, analytical, and leadership skills.
  • Comfortable with IT systems and able to work in a fast-paced environment.

What We Offer:

  • Competitive salary range ($97,000-$145,000) with a 15% performance bonus.
  • Flexible benefits, career growth opportunities, and a supportive work culture.

Commitment to Diversity:
We foster an inclusive environment and welcome applicants from diverse backgrounds. Accommodations are available during the recruitment process for those with disabilities.

Senior Product Owner – API, TELUS Health – Pharmacy – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $92000 – 138000 per year

Job date: Sat, 17 May 2025 22:16:39 GMT

Job description: DescriptionThe TELUS Health Pharmacy team is a dynamic cross functional team within TELUS Health that represents various stakeholders in the pharmacy space from enterprise level pharmacy organizations, vendor integrations, care facilities and independent pharmacies. The Pharmacy product portfolio is diverse and touches on every facet of the industry – even patients!We are seeking a dynamic Product Owner / Business Analyst to join our expanding API portfolio team at TELUS Health. The ideal candidate will drive product development through effective backlog management, Scrum planning, and detailed user story creation, ensuring alignment with product requirements and strategic goals.Responsibilities:

  • Backlog Management:
  • Create, prioritize, and maintain a well-defined product backlog
  • Ensure backlog items are ready for development sprints
  • User Stories and Acceptance Criteria:
  • Write clear, detailed user stories that capture business value
  • Define comprehensive acceptance criteria for features
  • Ability to iterate with product designers on user-facing experiences
  • Ensure stories meet quality standards and development readiness
  • Roadmap Planning:
  • Maintain a strategic product roadmap in partnership with product manager, taking into consideration team velocity
  • Communicate roadmap to stakeholders effectively
  • Scrum Planning and Milestones:
  • Lead sprint planning sessions and define sprint goals
  • Set and track key development milestones
  • Break down initiatives into sprint-sized tasks
  • Assist team in implementing and documenting development process improvements
  • Sprint Execution Support:
  • Participate in daily stand-ups and sprint reviews
  • Provide clarity on requirements and priorities to the development team
  • Collaborate with the Scrum Master to facilitate effective sprint execution

Qualifications

  • Ability to quickly understand technical details and dependencies related to APIs and other systems
  • Proven experience in creating, prioritizing, and maintaining product backlogs
  • Excellent ability to write clear, concise, and detailed user stories
  • Solid understanding of Agile methodologies and Scrum framework
  • Excellent communication and interpersonal skills
  • Ability to balance short-term deliverables with long-term strategic goals
  • Experience using Jira, Confluence or other software management tools

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position’s main responsibilities given its national scope.Salary Range: $92,000-$138,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Summary

Position: Product Owner / Business Analyst at TELUS Health

Overview: The TELUS Health Pharmacy team comprises various pharmacy stakeholders, focusing on a diverse product portfolio that impacts patients and healthcare facilities. The role aims to drive product development within the API portfolio through effective management practices.

Responsibilities:

  • Backlog Management: Create and prioritize a clear product backlog.
  • User Stories: Write detailed user stories and define acceptance criteria with designers.
  • Roadmap Planning: Collaborate with the product manager on a strategic roadmap and communicate it to stakeholders.
  • Scrum Planning: Lead sprint planning, set goals, and break down tasks.
  • Sprint Support: Participate in daily stand-ups, provide clarity to the development team, and assist the Scrum Master.

Qualifications:

  • Understanding of APIs, Agile methodologies, and Scrum.
  • Experience with backlog management and user story creation.
  • Proficiency in Jira, Confluence, and advanced English communication skills.

Compensation: Salary range is $92,000 – $138,000 with a 15% performance bonus. Benefits include flexible working options, a comprehensive rewards package, and opportunities for career growth.

Company Culture: TELUS Health emphasizes a people-focused, innovative culture committed to improving healthcare outcomes. They promote diversity and equitable access to employment.

Note: Vaccination against COVID-19 is required for those joining TELUS Health Care Centres, and all candidates undergo security screening as part of employment.

Accessibility: TELUS is committed to inclusivity and provides accommodations for applicants with disabilities during the recruitment process.

Senior Business Analyst – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $72000 – 108000 per year

Job date: Sat, 17 May 2025 05:42:37 GMT

Job description: DescriptionTemporary position (12 months)Ready to create innovative solutions and best practices?Our team and what we’ll accomplish togetherIt’s an exciting time to be a member of our TELUS Health Payor and Provider Solutions team as we grow and lead strategies to strengthen TELUS Health’s future course and direction. Our objective is to meet the evolving needs of our customers while developing a stronger value proposition by integrating our products and services with the broader TELUS Health ecosystem – all while harnessing opportunities for growth.As a key pillar in the Payor and Provider Solutions strategic plan, the Product & Services team enables the execution of our vision through connection, collaboration, and a client-centric approach to creating customer value, improving health and driving growth for Payor and Provider Solutions, TELUS Health, and our customers.As we grow, we are seeking team members who are excited about making meaningful change and delivering for our customers in new ways.What you’ll doYou will be a key member of the Products & Services Team and support execution of our digital strategies, in a collaborative, fast paced team environment where we manage multiple projects and client requirements on an ongoing basis. The successful candidate must be a strong creative and analytical thinker with strong documentation and planning skills.You will play a vital role in driving outcomes in our Benefits Management, Claims Adjudication, and Digital Product Solutions. Sounds interesting? Read on, it only gets better!!In this role you will be at the forefront of providing excellent customer service as it relates to client requested changes, implementation activities, and the product evolution of our health benefit management solutions.If you like working with a team in a hybrid, flexible working environment where your knowledge and experience are used and expanded, then read on as this is the job for you!Responsibilities

  • Design, Clearly communicate, and Implement simple solutions and process improvements for complex business problems.
  • Drive in-depth analysis and elaboration on Business requirements for Client Requested Changes, Implementation Activities, and Evolution of our solutions.
  • Starting with often only a vague outline of a customer’s business problem, drive analysis and requirements elaboration working with client, internal stakeholders, and many different external stakeholders including providers, provider associations, integrated software vendors, and insurers.
  • Work in agile design and development processes to build agile user stories with detailed acceptance criteria
  • Actively participate in agile ceremonies and project team meetings, leading when necessary
  • Participate and frequently lead client meetings and elaboration sessions with a view to solving customer pain points
  • Develop and produce documentation material to support client initiatives or implementations
  • Successfully liaise within team and clients, impacted business units, external partners, and/or vendors (where appropriate) on cross-functional initiatives to meet deliverables and influence decision making to maximize operational efficiencies with minimal downstream implications
  • Define, recommend and build opportunities for operational or efficiency improvements to enhance current processes
  • Mentor, coach, and develop team members to achieve higher levels of performance and job mastery

QualificationsWhat you bring

  • 3+ years expertise in a Business Analyst or comparable analytical type of business role
  • 2+ years in a customer facing role
  • Strong written and verbal communication skills
  • Strong customer focus
  • Proven ability to facilitate the collection of requirements and documentation of business processes from a broad set of stakeholders
  • Capable, curious, and willing learner who proactively researches solutions to business challenges
  • Ability to develop documentation and presentations using logical reasoning and structuring
  • Highly developed personal planning and organizational skills
  • Ability to adapt quickly to change and work in a fast paced environment while adhering to client committments
  • Strong analytical problem identification and problem solving skills
  • Ability to structure agile epics including planning and writing complex user stories with detailed acceptance criteria.
  • University Degree or related College Diploma in Health Science, Computer Science, or Business/Commerce.

Great-to-haves

  • Bilingual – English/French is an asset.
  • Project Management Professional (PMP)
  • International Institute of Business Analysis (IIBA) certification an asset
  • Knowledge in any of the following areas;
  • Claim adjudication principles
  • Pharmacy Benefit Management
  • Group/Employee Benefits Management
  • Health provider ecosystem including allied health professionals, hospitals, durable medical equipment, medical laboratory testing, or medical imaging

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position’s main responsibilities given its national scope.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.Salary Range: $72,000-$108,000Performance Bonus or Sales Incentive Plan: 12%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Job Summary

Position: Temporary (12 months) – TELUS Health Payor and Provider Solutions Team
Role: Product & Services Team Member

Overview:
Join the growing TELUS Health team to enhance customer value and drive growth through innovative health solutions. The role involves collaborating in a fast-paced environment to support digital strategies and manage various client projects.

Key Responsibilities:

  • Design and implement solutions for complex business problems.
  • Analyze business requirements and manage client requests.
  • Lead and participate in agile project processes.
  • Facilitate client meetings to address pain points and provide excellent service.
  • Document processes and support implementation activities.
  • Collaborate with internal and external stakeholders.
  • Mentor team members to improve performance.

Qualifications:

  • 3+ years in a Business Analyst role or similar.
  • 2+ years in a customer-facing position.
  • Strong analytical, communication, and organizational skills.
  • Ability to work in a fast-paced environment and adapt to change.
  • Relevant degree/diploma in Health Science, Computer Science, or Business.

Preferred:

  • Bilingual (English/French), Project Management Professional (PMP), or IIBA certification.
  • Knowledge in claim adjudication, Pharmacy Benefit Management, and group benefits management.

Compensation and Benefits:

  • Salary: $72,000 – $108,000 plus 12% performance bonus.
  • Benefits package including vacation, flexible work options, matching pension contributions, and career development opportunities.

Company Culture:
TELUS emphasizes innovation, diversity, and community involvement, aiming to improve health outcomes through technology. Team members are encouraged to contribute and grow within a supportive environment.

Note: Candidates must be fully vaccinated against COVID-19 to join TELUS Health Care Centres.

Business Analyst II – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $64000 – 96000 per year

Job date: Sun, 18 May 2025 07:43:47 GMT

Job description: DescriptionBusiness Analyst II Role Overview:You’re a passionate and driven doer, and are determined to be on the leading edge of an organization dedicated to transforming pharmacy and healthcare across Canada. You have a proven track record of effective management and business analysis support on critical projects and are ready to take on your next challenge.The successful candidate must be a highly motivated self-starter with an engaging leadership style, solid influencing, communication and facilitation skills. This position will provide you with broad exposure to various groups and members of our leadership team. As such you must have the ability to quickly develop relationships across the organization while contributing to a collaborative work environment. If you like working on a close team where your knowledge and experience are used and expanded, then read on as this is the job for you!What YOU Get to Do:Manage special projects, support essential capital planning exercises and lead ongoing market and sales cycle analysis. Specifically:

  • Work collaboratively to support Capital budget processes, track progress towards defined business cases and facilitate corporate reporting
  • This includes annual budgeting cycles, monthly forecasting, variance analysis, and identification of risks in spending and planning.
  • Support sales territory and key account analysis and analytics to identify opportunities, and support overall sales planning and forecasting
  • Lead multiple strategic streams of projects and analysis
  • Develop & manage project plans and analysis end-to-end, from ideation through planning and execution
  • Monitor project status, manage issues and risks, and adjust plans as needed
  • Provide regular status updates and presentations to stakeholders
  • Collaborate key internal and external business stakeholders and technical resources
  • Efficiently communicate with stakeholders to manage expectations and project progress
  • Document end-to-end business workflows and operational support processes

QualificationsWhat YOU Bring:A Professional Designation/Certification:

  • A graduate or undergraduate degree in business administration, health or a related discipline or relevant experience

Required Experience:

  • Minimum 5 years of experience as a Project Manager and/or Business Analyst in pharmacy, healthcare and/or technology industries
  • Proficiency in MS Office and Google productivity tools
  • Experience collaborating across multiple stakeholders to achieve insights and outcomes
  • Experience and/or willingness to learn intricate capital planning, forecasting and reporting functions enabling critical technical resources; strong financial and business acumen is an asset
  • Strong communication skills
  • Proven problem-solving and analytical abilities
  • Capacity to make sound recommendations to key stakeholders

Where We Are Looking:

  • Toronto, Ottawa, Montreal, Victoria, Vancouver, Edmonton, Calgary, Halifax

What YOU Get:

  • Contribute to the growth of TELUS Health by delivering new exciting services and bring a whole new set of experience to Canadians that ultimately will help drive health care transformation for the good of Canadians and our citizens
  • Great pay, profit sharing bonus, stock purchase plan, dedication to team engagement; career development, flexible benefit plan with many innovative options and programs, DC Pension, flexible work styles, and more!

Advanced knowledge of English (French would be a benefit) is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position’s main responsibilities given its national scope.Salary Range: $64,000-$96,000Performance Bonus or Sales Incentive Plan: 10%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Business Analyst II Role Overview

As a Business Analyst II at TELUS Health, you’ll join a dynamic team committed to transforming healthcare in Canada. This role requires a proactive individual with strong leadership, communication, and analytical skills to manage special projects, support capital planning, and lead market analysis. You’ll interact with various organizational leaders, fostering collaboration and building relationships.

Key Responsibilities

  • Project Management: Oversee special projects, manage capital budget processes, and provide analytics for sales planning and forecasting.
  • Coordination: Collaborate with internal and external stakeholders, track project statuses, manage risks, and facilitate corporate reporting.
  • Analysis: Document workflows and operational processes, performing variance analysis and identifying spending risks.

Qualifications

  • Education: A degree in business administration, health, or relevant experience.
  • Experience: At least 5 years in project management and/or business analysis within pharmacy, healthcare, or technology sectors.
  • Skills: Proficiency in MS Office, strong financial acumen, problem-solving abilities, and excellent communication skills.

Location

Positions available in major cities: Toronto, Ottawa, Montreal, Victoria, Vancouver, Edmonton, Calgary, and Halifax.

Benefits

  • Competitive salary ($64,000-$96,000) with a 10% performance bonus.
  • Comprehensive benefits, flexible work options, and career development opportunities.
  • Supportive workplace culture focused on innovation and community.

About TELUS Health

TELUS Health is dedicated to improving healthcare through technology and ensuring equitable employment opportunities. They prioritize team well-being, community service, and diversity in the workplace. All employees must adhere to vaccination policies related to COVID-19.


This summarizes the core elements of the Business Analyst II position at TELUS Health, highlighting responsibilities, qualifications, and benefits.

Project Manager II – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $77000 – 115000 per year

Job date: Sun, 18 May 2025 02:26:04 GMT

Job description: DescriptionTemporary position (18 months)Do you thrive in a fast-paced, team-centric environment where you can solve complex problems with creative solutions? Are you passionate about using your project management skills to make a positive impact? If you want to be in a space where your knowledge and experience drive collaborative decisions that improve health outcomes for Canadians, then this is the role for you!Who we are:TELUS Health, founded by practicing physicians and tech futurists, is a global leader in healthcare technology. Our mission encompasses physical, mental, and financial wellbeing, serving thousands of healthcare professionals, employers, and employees worldwide. As a recognized innovator in the healthcare industry, we’re transforming how care is delivered across Canada.We’re seeking a Project Manager II to join our Project Management Office (PMO), focusing on Electronic Medical Record (EMR) systems and related healthcare solutions. This role supports both new and existing client implementations, ensuring successful delivery of our comprehensive healthcare technology portfolio. If you’re excited about implementing innovative healthcare technology solutions that make a difference, we want to hear from you.Here’s the impact you’ll make:As part of our team, you’ll manage nationwide deployment of TELUS Health solutions including:

  • CHR
  • Medacces
  • PS Suite
  • Medesync
  • Value Added Services You’ll manage a diverse portfolio of concurrent projects, taking full accountability for end-to-end project delivery success.

Working with a fully supported cross-functional team, you’ll lead the client’s implementation and onboarding journey.How you’ll succeed in this role:As a key member of the National Client Project Management Team, you’ll leverage your strong project management, process improvement, and relationship-building skills to drive large and complex implementations that create meaningful impact for our clients.Here is how you can be successful in this role:As a project manager for the National Client Project Management Team you will leverage your strong project management, process improvement and relationship building skills to drive large and complex implementations that make a meaningful impact for our clients.Be the “quarterback” and “cheerleader”:

  • Drive project planning, decisions, risk management and deliverable fulfillment by exploiting your project management expertise
  • Lead a cross-functional team on a daily basis to prioritize work and deliver on project deliverables in line with client expectations
  • Be the trusted client advisor and point of contact through the lifecycle of the project
  • Overcome project issues and demonstrate problem solving through collaborative problem solving techniques
  • Motivate project team members and clients through effective change management techniques

Demonstrate a bias for action:

  • Challenge the status quo by challenging project team members to innovate and overachieve
  • Effectively prioritize and strategically manage dependencies to avoid project risk
  • Deliver project success through careful resource management and time management skills
  • Communicate with leadership on a frequent basis on project health through the means of project status reports, presentations and email communications

Lead through ambiguity and change:

  • Utilize structured processes and your change management skills to keep project team members and client moving in the same direction as one team towards one common goal
  • Find the perfect balance between creating a supportive and engaging implementation experience for our clients and maintaining project goals that support our overall business strategy

QualificationsYou’re the missing piece of the puzzle

  • You have completed a degree in business, health science or a related field or have obtained relevant working experience
  • You have 3+ years working experience leading complex implementation projects and leading a project team and client through ambiguity and change
  • You have 5+ years experience in a customer facing role
  • You have excellent communication (written and verbal) skills that enable you to communicate to all levels of stakeholders in your projects including managers, senior leaders and executives
  • You apply end to end focus in developing clear and concise project plans and will lead regular project discussions with clients and project teams to review work plans, risks, actions, issues, and decisions to drive projects to completion
  • You thoughtfully can identify project related risks and mitigate them quickly through problem solving and innovative solutions
  • You are highly organized and enjoy working in a fast-paced environment
  • You are proficient with leading project teams in an organized fashion, coaching and motivating your team as needed and resourceful in effectively confronting and resolving project roadblocks
  • You can manage multiple concurrent complex projects by prioritizing deliverables and applying excellent time management skills
  • You are confident and comfortable negotiating with stakeholders, customers and partners on key project decisions
  • You will identify areas where changes or updates to processes can result in increased quality and efficiency
  • You thrive in work in a virtual environment setting, ideally in the Eastern time zone, and are willing to travel as needed (about 25% travel)
  • You are diplomatic, have tact and are poised under pressure

Great-to-haves

  • Working knowledge of Salesforce, Inspire, JIRA and confluence
  • Knowledge of clinical office workflows.
  • Experience with EMRs (PS Suite, MedAccess or Medesyc) and/or working knowledge of The Collaborative Health Record
  • Proficiency with MS Office and G-suite
  • Experience working in a clinical or healthcare setting
  • PMP/CAPM Certified

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position’s main responsibilities given its national scope.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.Salary Range: $77,000-$115,000Performance Bonus or Sales Incentive Plan: 12%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Job Summary: Project Manager II at TELUS Health

Position Type: Temporary (18 months)

Overview:
TELUS Health, a leading healthcare technology provider, is seeking a Project Manager II for its Project Management Office (PMO). This role focuses on Electronic Medical Record (EMR) systems and healthcare solutions, with responsibilities in client implementations for various TELUS Health products.

Key Responsibilities:

  • Manage the nationwide deployment of TELUS Health solutions, including EMRs.
  • Lead a cross-functional team to ensure successful project delivery and client onboarding.
  • Drive project planning, risk management, and deliverable fulfillment.
  • Serve as a primary client liaison throughout the project lifecycle.
  • Utilize effective change management techniques to motivate teams and clients.

Qualifications:

  • Degree in business or health science, or relevant experience.
  • 3+ years of experience in leading complex implementation projects.
  • 5+ years in client-facing roles.
  • Strong communication, problem-solving, and organizational skills.
  • Ability to manage multiple projects concurrently.
  • Experience in a healthcare setting and familiarity with EMRs is a plus.

Compensation and Benefits:

  • Salary range: $77,000-$115,000, with a performance bonus opportunity.
  • Comprehensive benefits package, including vacation, flexible working arrangements, and pension programs.

Culture:
TELUS Health emphasizes a people-centric, innovative environment. The organization values diversity and seeks team members who are dedicated to improving health outcomes through technology.

Additional Notes:
Candidates must be fully vaccinated against COVID-19 when joining health care centers, and knowledge of English is required for this role.

Application:
By applying, candidates agree to share information with the TELUS Group Talent Acquisition teams.