Telus – Business Analyst II – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $64000 – 96000 per year

Job date: Sun, 25 May 2025 04:26:31 GMT

Job description: DescriptionAre you passionate about group insurance and ready to take on a new challenge with Canada’s leading provider of integrated claims management solutions (for prescription drugs, dental care, and extended health benefits)? Join our high-performing team at TELUS Health!Who We AreAt TELUS Health, we bring together dedicated professionals to deliver innovative, end-to-end technological solutions for the submission, adjudication, and administration of health benefit claims. Together, we’re transforming the client experience in the healthcare sector.About the Role – Business Analyst IIAs a Business Analyst II, you will play a key role in providing strategic guidance and personalized support to our external clients. You will serve as a trusted advisor, helping clients make the most of our services and applications, ensuring they fully understand the available tools while meeting their specific needs.What We Offer

  • Permanent full-time position (37.5 hours/week)
  • Remote work supported by our TELUS Health Lifestyle program
  • Flexible work schedule: Monday to Friday between 8 a.m. and 5 p.m.
  • Competitive salary
  • Comprehensive benefits package, including group insurance (prescription drugs, dental, extended health, vision, and life), and employee share purchase program

Key Responsibilities

  • Act as a trusted advisor to external clients, guiding them in the optimal use of our services and digital tools
  • Understand clients’ business needs and recommend tailored solutions
  • Collaborate closely with internal teams (operations, IT, product, etc.) to ensure consistent and effective responses to client requests
  • Participate in analyzing and documenting business requirements, processes, and operational rules
  • Support change management initiatives, including user training and communications regarding new functionalities
  • Contribute to service improvements by identifying pain points, opportunities, and areas for optimization

QualificationsWhat We’re Looking ForEducation and Experience:

  • Post-secondary education in health sciences or business administration (preferred)
  • Experience in group insurance, especially in pharmacy benefits, extended healthcare et dental (preferred)
  • Pharmacy experience is considered an asset

Skills and Abilities:

  • Excellent verbal and written communication skills in both French and English
  • Strong client orientation and ability to build trust-based relationships
  • Analytical thinking and problem-solving abilities
  • Ability to influence and support organizational change
  • Strong sense of organization, autonomy, and priority management
  • Ability to adapt to complex and evolving environments
  • Excellent knowledge of the Microsoft Office suite, particularly Word, PowerPoint, and Excel (advanced level)

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position’s main responsibilities given its national scope.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.Salary Range: $64,000-$96,000Performance Bonus or Sales Incentive Plan: 10%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Telus – Senior Software Developer – TV Applications (L5 Software Development) – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $116000 – 174000 per year

Job date: Sun, 25 May 2025 05:09:32 GMT

Job description: DescriptionJoin our teamWith the convergence of innovative home and mobile networking technologies including fibre and 5G, smart home solutions, mobile devices, automation, cloud computing and over-the-top capabilities, our customers’ homes look very different in today’s digital world. Every day, TELUS’ engineering and development teams are envisioning what the future holds and building the technologies to simplify our customers’ lives, provide services at the touch of a button and create immersive entertainment experiences.We are looking for a talented Senior Software Developer to architect, design, develop, and support new client TV applications on multiple device platforms.Join our team of software development professionals who are defining new reliable and cost-effective ways to realize best-in-class client applications that benefit our customers.This is your opportunity to be part of a talented team of client software developers with a successful track record of deploying multiple successful TV applications across multiple app ecosystems. We don’t believe in traditional approaches, we take charge and craft new client solutions using innovative and leading edge technologiesHere’s the impact you’ll make and what we’ll accomplish together

  • Our goal: create industry-leading end-to-end customer experiences for next-gen video and digital home solutions, incorporating superior performance, reliability and flexibility by design.
  • Contribute to an inclusive, knowledgeable and highly motivated team, leveraging Agile to frequently deliver valuable software to market.
  • Help drive a high-performance DevOps culture focused on end to end responsibility, collaboration, operational visibility and continuous improvement – delivering on critical metrics and exceeding customer expectations.
  • Become a go-to expert on the code components under your responsibility and how they fit into the overall architecture, promoting a seamless solution.
  • Power future possibilities for our customers and advance a compelling portfolio of technologies and services, from consumer front ends, to streaming and content protection, to user entitlements and payments.

Here’s how:You bring a combination of client development skills, application architecture experience, and the ability to simplify and document complex solutions to guide client development teams with application development, delivery and support.

  • Lead the architecture, development and maintenance of our next generation solutions on Android TV, Web, Apple and Smart TV device platforms.
  • Translate business requirements into cost effective technical solutions.
  • Provide direction for the integration of third-party cloud components and APIs.
  • Enforce standards and best practices for client architecture and development.
  • Act as adviser on Android TV, Web, Apple and Smart TV platforms client development to internal and external stakeholders.
  • Manage technical risk: Understand and articulate the impact of architecture decisions.
  • Identify opportunities for architectural improvements considering the current industry landscape.
  • Have a hands-on and mindful approach to complex challenges.
  • Research new trends and technologies on Android TV, OTT and video streaming.
  • Mentor and train other developers.

QualificationsYou’re the missing piece of the puzzle with these skills:

  • 7+ years experience architecting, designing and developing client applications for multiple device platforms, including Android TV, Web, Apple and/or Smart TV device platforms.
  • Strong background on software architecture, software design, cloud, and implementation of carrier grade client solutions.
  • Ability to design, build and manage CI/CD pipelines.
  • Experience with TV (IPTV / OTT), DRM technologies, and video analytics.
  • Experience with Kotlin Multiplatform or other multiplatform development technologies.
  • Experience with public cloud (AWS, GCP).
  • Experience with streaming video technologies (DASH, HLS) and video players.
  • Experience with analytics tools like Dynatrace, Adobe Analytics, Conviva or Firebase.
  • Strong work ethic, positive attitude with the ability to handle multiple tasks and set priorities.
  • Excellent communication skills with the ability to articulate complex technical details in a business context.
  • Bachelor’s Degree in Computer Science or Engineering.

Great to Have:

  • Experience developing Android TV custom launchers and Operator Tier services.
  • Experience with leading teams of external development resources.
  • Experience with Android TV middleware integration.
  • Presentation skills to business and technical audiences.

#LI-REMOTE #LI-HYBRIDSalary Range: $116,000-$174,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role’s requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Technology SolutionsWe’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.We are honoured to be recognized5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.1
Million active users logging into My TELUS per month (consumer mobility).AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Telus – ServiceNow UI/UX Developer and Designer (Remote) – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $81000 – 121000 per year

Job date: Fri, 23 May 2025 05:33:46 GMT

Job description: Let’s Build Meaningful Digital Experiences – TogetherJoin our team and what we’ll accomplish togetherWe are a service management team that equips organizations to be agile and innovative, focusing on process-driven solutions to be productive, creative, and create value for business stakeholders. We foster a “think service management first” mindset to build solutions using best practices for the workplace of tomorrow, enabling businesses to drive optimization and workforce excellence. By doing these things, we create success faster and in circumstances otherwise not possible.We’re looking for a passionate and skilled ServiceNow UI/UX Designer & Developer who can blend visual finesse with technical execution to build seamless user experiences within the ServiceNow Service Portal. You’ll play a pivotal role in shaping how users interact with our digital solutions – from intuitive designs to fully functional, responsive implementations.If you’re someone who thrives in cross-functional teams, loves designing clean and efficient interfaces, and enjoys turning complex business needs into simple user journeys – we’d love to connect.This is more than a design role – it’s an opportunity to help shape a better digital workplace on one of the most powerful enterprise platforms in the world. If you’re excited by solving real problems and delivering smart, elegant solutions through ServiceNow, we’d love to hear your story.What you’ll do

  • Lead end-to-end UI/UX efforts for ServiceNow Service Portal applications – from user research through wireframes to deployed code
  • Design and develop custom widgets using ServiceNow’s AngularJS framework and leverage the latest Portal capabilities
  • Build and style responsive, accessible layouts using SCSS, Bootstrap, and ServiceNow theming tools
  • Translate stakeholder requirements into user-friendly, scalable portal experiences that align with business workflows and ITIL processes
  • Create interactive prototypes to communicate and test design ideas before implementation
  • Contribute to portal performance optimization, reusable component development, and improved load times
  • Ensure design consistency across the platform using a shared design system and enterprise branding guidelines
  • Participate in Agile ceremonies, including backlog grooming, sprint reviews, and demos
  • Collaborate closely with ServiceNow developers, architects, and product managers to bring designs to life with high fidelity
  • Stay current on ServiceNow platform enhancements, particularly those impacting UI Framework, UI Builder, and Next Experience
  • Design and develop portals on hyperscale cloud platforms

What you bring

  • 3-5 years of experience in UI/UX design, with at least 2+ years working specifically on ServiceNow Portal development
  • Strong understanding of ServiceNow’s Service Portal architecture, Widget Editor, and AngularJS-based widget creation
  • Hands-on experience with UI Builder, Now Experience Framework, and Catalog Item customization
  • Proficiency in Figma (preferred), Adobe XD, or Sketch for design workflows
  • Working knowledge of HTML5, CSS3, JavaScript (ES6+), jQuery, and Bootstrap 4/5
  • Experience in implementing responsive and mobile-friendly designs within the ServiceNow ecosystem
  • Solid grasp of UX principles, accessibility (WCAG 2.1), and design patterns that work well in enterprise IT platforms
  • Ability to integrate UI elements with REST APIs, GlideAjax, and GlideRecord for dynamic, data-driven interactions
  • Comfortable working in Agile teams and using tools like JIRA, Confluence, and Git
  • Excellent communication skills and a collaborative mindset – you’re as comfortable brainstorming as you are building

Great-to-haves

  • Exposure to ServiceNow’s Next Experience (Polaris) , Mobile Studio, Flow Designer, and App Engine Studio
  • Working knowledge of platform security models (ACLs, roles) and how they impact portal visibility
  • Ability to contribute to design system governance and reusable component libraries for broader enterprise use
  • Interest in motion design, transitions, or subtle animations to enhance UX without compromising performance

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position’s main responsibilities given its national scope.Salary Range: $81,000-$121,000Performance Bonus or Sales Incentive Plan: 12%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role’s requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Technology SolutionsWe’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.We are honoured to be recognized5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.1
Million active users logging into My TELUS per month (consumer mobility).AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Telus – Senior Enterprise Architect Digital Platform and Transformation (Remote) – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $116000 – 174000 per year

Job date: Fri, 23 May 2025 05:30:04 GMT

Job description: Join our team and what we’ll accomplish togetherWe are a service management team that equips organizations to be agile and innovative, focusing on process-driven solutions to be productive, creative, and create value for business stakeholders. We foster a “think service management first” mindset to build solutions using best practices for the workplace of tomorrow, enabling businesses to drive optimization and workforce excellence. By doing these things, we create success faster and in circumstances otherwise not possible.We are seeking a strategic and visionary Enterprise Architect to lead the evolution of TELUS’ enterprise technology ecosystem, with a specific focus on enabling the Green Architecture Strategy across the LBGUPS lifecycle-Learn, Buy, Get, Use, Pay, Support. This end-to-end role is central to designing scalable, secure, and modular platforms that serve complex enterprise and public sector customers.
You’ll work cross-functionally to bridge business goals with platform strategy, guiding modernization across systems such as ServiceNow, Salesforce, Netcracker, and OSS/AIOps/BSS. This is more than a technical role-it’s a leadership opportunity to help shape how TELUS delivers sustainable, customer-centric, and digitally enabled services at scale.At TELUS, we’re redefining what digital transformation looks like across our enterprise and public sector segments. As part of our enterprise architecture and platform strategy team, you will architect TELUS’ Green Architecture Strategy, driving reusability, decoupling, and cloud-first design principle.What you’ll do

  • Develop and maintain the enterprise architecture strategy aligned with TELUS’ transformation goals and LBGUPS model
  • Define and implement the Green Architecture Strategy, focusing on sustainable, API-driven, and composable platform design
  • Design end-to-end architecture blueprints spanning the customer lifecycle, integrating CRM, Provisioning and Fulfillment, OSS/BSS, and ITSM/CSM systems
  • Lead solution alignment across ServiceNow, Salesforce, and Netcracker to support omnichannel, customer-centric experiences
  • Guide the transition from legacy systems to next-gen platforms, collaborating with business and technical stakeholders
  • Provide governance, standards, and oversight for solution delivery across various domains including application, data, infrastructure, integration, and security…
  • Mentor domain and solution architects to strengthen architectural maturity across the enterprise
  • Incorporate external insights on emerging technologies and architectural frameworks into strategic decision-making
  • Clearly communicate architectural vision and execution strategy to executives and delivery teams

What you bring

  • Bachelor’s degree in Computer Science, Information Systems, or related discipline
  • 10+ years of IT experience, with 5+ years in enterprise or solution architecture roles
  • Deep platform experience with ServiceNow, Salesforce, and Netcracker, including integrations and transformation at scale
  • Strong foundation in enterprise architecture frameworks (e.g., TOGAF, Zachman)
  • Proven experience with cloud platforms (AWS, Azure, or GCP), hybrid architectures, and SaaS ecosystems
  • Knowledge of OSS/BSS, network integration, and service orchestration in telco or similar domains
  • Familiarity with AI/ML capabilities, and how they shape intelligent operations
  • Strong understanding of DevOps, microservices, API governance, and secure architecture patterns
  • Excellent communication, leadership, and stakeholder engagement skills
  • Demonstrated success in leading large-scale digital transformation initiatives, particularly in regulated or high-availability environments

Great-to-haves

  • TOGAF certification or equivalent enterprise architecture credentials, with strong background in ITIL, Agile (SAFe), and COBIT frameworks….
  • Proven experience in business architecture modeling, capability mapping, and value stream design across LBGUPS segments…
  • Demonstrated expertise in security architecture, data sovereignty, and compliance requirements for enterprise solutions…
  • Experience implementing GenAI/AI/ML technologies to enhance operational workflows, decision support, and knowledge management systems

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position’s main responsibilities given its national scope.Salary Range: $116,000-$174,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role’s requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Technology SolutionsWe’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.We are honoured to be recognized5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.1
Million active users logging into My TELUS per month (consumer mobility).AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Telus – ITIL Expert – ServiceNow and Telecom Service Excellence (Remote) – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $100000 – 150000 per year

Job date: Fri, 23 May 2025 02:03:32 GMT

Job description: Join our team and what we’ll accomplish togetherAs pioneers in service management, we empower organizations to embrace agility and innovation through process-driven solutions that maximize productivity and stakeholder value. Our distinctive “service management first” philosophy shapes tomorrow’s workplace, driving operational excellence and workforce optimization. This approach accelerates success and achieves outcomes that would otherwise be unattainableAt TELUS, we’re not just modernizing-we’re redefining digital service management. Our ServiceNow Delivery Team leads transformative programs across OSS/BSS, NOC, and IT to power intelligent, sustainable, and people-centered experiences.
Help transition from legacy platforms to next-gen ServiceNow solutions (TSM, CSM)

  • Work in a product-based, agile culture that values innovation and measurable outcomes
  • Shape end-to-end digital workflows and build smarter operations using AI/ML and GenAI
  • Grow your career with certification support, leadership exposure, and high-impact delivery

This is your chance to be at the forefront of digital service excellence, where your ITIL expertise will directly shape how our customers experience telecommunications services. You’ll join a team that’s revolutionizing service management through AI-driven solutions and next-generation ServiceNow implementations. At TELUS, we offer more than just a role – we provide a platform where your expertise in ITIL and ServiceNow can drive enterprise-wide transformation. Join us in building the future of intelligent service management, where continuous learning, innovation, and technical mastery come together to create exceptional digital experiencesWhat you’ll do

  • Design and implement ITIL-based ITSM/CSM frameworks (Incident, Problem, Change, Configuration, Release, Case)
  • Lead process enablement across NOC, IT Operations, and customer support teams
  • Translate service management needs into scalable, configurable ServiceNow workflows
  • Drive root cause analysis, continuous improvement, and proactive issue resolution
  • Align OSS/BSS, performance monitoring, and service assurance with ITSM governance
  • Define, track, and improve KPIs, SLAs, and OLAs to ensure service excellence
  • Integrate ITSM tools (ServiceNow) with telecom platforms for end-to-end visibility
  • Act as a process owner and ITIL coach, ensuring compliance and adoption
  • Leverage GenAI technologies to optimize knowledge management, intelligent incident routing, and predictive analytics
  • Participate in audits and regulatory reviews, ensuring readiness and traceability

What you bring

  • Bachelor’s degree in Computer Science, Telecommunications, or related field
  • ITIL Expert Certification (ITIL 4 Managing Professional preferred)
  • 7+ years in ITSM roles, including 3+ years in telecom operations or OSS/BSS environments
  • Proven experience with ITIL process implementation in complex, enterprise-scale settings
  • Hands-on experience with ServiceNow ITSM/CSM modules and workflow configuration
  • ServiceNow certifications (CSA, CAD, CIS-ITSM)
  • Familiarity with cloud, IT security, and compliance standards (e.g., SOX, COBIT)
  • Strong communication, analytical, and stakeholder engagement skills

Great-to-haves

  • Experience with service orchestration and automation
  • Familiarity with TM Forum standards (eTOM, SID)
  • Certifications in Lean Six Sigma (Green Belt or Black Belt), CISSP, Prosci® Change Management, Design Thinking / Human-Centered
  • Design or equivalent
  • Proven ability to lead change, influence adoption, and scale best practices across a large organization

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position’s main responsibilities given its national scope.Salary Range: $100,000-$150,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role’s requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Technology SolutionsWe’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.We are honoured to be recognized5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.1
Million active users logging into My TELUS per month (consumer mobility).AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Senior Product Manager – Flexit360 – Telus – Halifax, NS

Company: Telus

Location: Halifax, NS

Expected salary: $100000 – 150000 per year

Job date: Sat, 24 May 2025 02:27:05 GMT

Job description: with engineering, operations, marketing, and sales teams to ensure operational readiness to deliver products and to generate market… Your proficiency with marketing and communication, complemented by customized storytelling ability draws admiration Highly comfortable…

The content emphasizes collaboration among engineering, operations, marketing, and sales teams to ensure readiness for product delivery and effective market generation. It highlights the importance of strong marketing and communication skills, along with a talent for storytelling, which are key assets recognized by peers.

I’m unable to browse external websites directly. However, I can help you draft a job description if you provide the details or key responsibilities and qualifications from the listing you’re interested in.

Telus – Senior DevOps (L4 Software Development) TV Video Streaming – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $95000 – 143000 per year

Job date: Sat, 10 May 2025 07:31:31 GMT

Job description: DescriptionReady to create innovative solutions and best practices?Join our team and what we’ll accomplish togetherReady to shape the future of video streaming technology while making a meaningful impact on communities? Join our innovative Cloud DevOps team where we’re revolutionizing how organizations connect and engage through cutting-edge video solutions. As part of our dynamic team, you’ll be at the forefront of developing and implementing machine learning-powered video technologies that enhance community engagement and well-being. We’re not just building infrastructure – we’re creating solutions that bring people together and enable organizations to expand their reach. Our collaborative environment encourages creative problem-solving and continuous innovation, all while maintaining the highest standards of service reliability that our customers depend on.What you’ll do

  • Collaborate daily with our agile DevOps team to architect and enhance video origin servers, directly improving service reliability for our customers. Partner with content providers to integrate and optimize various content formats, ensuring seamless distribution through our TELUS CDN network.
  • Drive innovation by evaluating emerging video streaming technologies, conducting proof-of-concept trials, and translating technical findings into practical solutions that enhance service quality and user experience. Lead the development of automation tools and processes.
  • Analyze system performance and coordinate with cross-functional teams to implement improvements, leveraging your expertise in GCP, AWS, and container technologies. Support our 24/7 service commitment by participating in rotation-based technical support, where your calm problem-solving approach ensures uninterrupted service delivery.
  • Create and maintain documentation for our video encoding technologies and streaming infrastructure, while mentoring team members in best practices.
  • Throughout the week, you’ll apply your Linux expertise and command-line proficiency to troubleshoot challenges, optimize systems, and implement innovative solutions that directly impact our community’s video streaming experience.

#LI-REMOTE #LI-HYBRIDQualificationsWhat you bring

  • Bachelor’s degree in Engineering, Computer Science, or related field with 5+ years of professional experience in technology
  • Demonstrated experience with Linux systems and command-line operations
  • Proficiency developing and deploying technologies in the cloud such as VMs, cloud functions and cloud specific services (GCP or AWS)
  • Proficiency developing and deploying containers and container based technology (Docker, Kubernetes)
  • Experience with video streaming technologies and encoding formats (e.g., MPEG TS)
  • Programming skills in at least one of: Python, C#, or TypeScript, with willingness to learn new languages
  • Strong problem-solving abilities and experience working in fast-paced environments
  • Proficiency with Infrastructure as code development (Terraform)
  • Excellent communication skills with proven ability to collaborate across teams
  • Track record of contributing to team success and helping others grow

Great-to-haves

  • Experience with CI/CD pipelines and GitOps methodologies
  • Working knowledge of CDN architecture and origin server operations
  • IP networking knowledge or relevant certifications
  • Familiarity with relational databases such as PostgreSQL
  • Web application development with React / Redux Toolkit / Typscript
  • REST API development

Salary Range: $95,000-$143,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role’s requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Technology SolutionsWe’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.We are honoured to be recognized5G
TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications6
Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.1
Million active users logging into My TELUS per month (consumer mobility).AccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Senior Business Analyst – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $72000 – 108000 per year

Job date: Sat, 17 May 2025 00:17:09 GMT

Job description: DescriptionReady to create innovative solutions and best practices?Our team and what we’ll accomplish togetherIt’s an exciting time to be a member of our TELUS Health Payor and Provider Solutions team as we grow and lead strategies to strengthen TELUS Health’s future course and direction. Our objective is to meet the evolving needs of our customers while developing a stronger value proposition by integrating our products and services with the broader TELUS Health ecosystem – all while harnessing opportunities for growth.As a key pillar in the Payor and Provider Solutions strategic plan, the Product & Services team enables the execution of our vision through connection, collaboration, and a client-centric approach to creating customer value, improving health and driving growth for Payor and Provider Solutions, TELUS Health, and our customers.As we grow, we are seeking team members who are excited about making meaningful change and delivering for our customers in new ways.What you’ll doYou will be a key member of the Products & Services Team and support execution of our digital strategies, in a collaborative, fast paced team environment where we manage multiple projects and client requirements on an ongoing basis. The successful candidate must be a strong creative and analytical thinker with strong documentation and planning skills.You will play a vital role in driving outcomes in our Benefits Management, Claims Adjudication, and Digital Product Solutions. Sounds interesting? Read on, it only gets better!!In this role you will be at the forefront of providing excellent customer service as it relates to client requested changes, implementation activities, and the product evolution of our health benefit management solutions.If you like working with a team in a hybrid, flexible working environment where your knowledge and experience are used and expanded, then read on as this is the job for you!Responsibilities

  • Design, Clearly communicate, and Implement simple solutions and process improvements for complex business problems
  • Drive in-depth analysis and elaboration on Business requirements for Client Requested Changes, Implementation Activities, and Evolution of our solutions
  • Starting with often only a vague outline of a customer’s business problem, drive analysis and requirements elaboration working with client, internal stakeholders, and many different external stakeholders including providers, provider associations, integrated software vendors, and insurers
  • Work in agile design and development processes to build agile user stories with detailed acceptance criteria
  • Actively participate in agile ceremonies and project team meetings, leading when necessary
  • Participate and frequently lead client meetings and elaboration sessions with a view to solving customer pain points
  • Develop and produce documentation material to support client initiatives or implementations
  • Successfully liaise within team and clients, impacted business units, external partners, and/or vendors (where appropriate) on cross-functional initiatives to meet deliverables and influence decision making to maximize operational efficiencies with minimal downstream implications
  • Define, recommend and build opportunities for operational or efficiency improvements to enhance current processes
  • Mentor, coach, and develop team members to achieve higher levels of performance and job mastery

QualificationsWhat you bring

  • 3+ years expertise in a Business Analyst or comparable analytical type of business role
  • 2+ years in a customer facing role
  • Strong written and verbal communication skills
  • Strong customer focus
  • Proven ability to facilitate the collection of requirements and documentation of business processes from a broad set of stakeholders
  • Capable, curious, and willing learner who proactively researches solutions to business challenges
  • Ability to develop documentation and presentations using logical reasoning and structuring
  • Highly developed personal planning and organizational skills
  • Ability to adapt quickly to change and work in a fast paced environment while adhering to client committments
  • Strong analytical problem identification and problem solving skills
  • Ability to structure agile epics including planning and writing complex user stories with detailed acceptance criteria
  • University Degree or related College Diploma in Health Science, Computer Science, or Business/Commerce

Great-to-haves

  • Bilingual – English/French is an asset.
  • Project Management Professional (PMP)
  • International Institute of Business Analysis (IIBA) certification an asset
  • Knowledge in any of the following areas;
  • Claim adjudication principles
  • Pharmacy Benefit Management
  • Group/Employee Benefits Management
  • Health provider ecosystem including allied health professionals, hospitals, durable medical equipment, medical laboratory testing, or medical imaging

Advanced knowledge of English is required because you will most of the time as part of this position’s main responsibilities given its national scope.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.Salary Range: $72,000-$108,000Performance Bonus or Sales Incentive Plan: 12%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Summary

Join the TELUS Health Payor and Provider Solutions team to drive innovation and enhance customer value within the health ecosystem. As part of the Product & Services Team, you’ll collaborate in a dynamic environment to execute digital strategies and manage multiple projects. Key responsibilities include analyzing business requirements, leading agile development, facilitating client meetings, and identifying process improvements.

Qualifications:

  • 3+ years in a Business Analyst role
  • 2+ years in a customer-facing position
  • Strong communication, analytical, and organizational skills
  • Experience in agile methodologies

Preferred:

  • Bilingual (English/French)
  • Project Management Professional (PMP) or IIBA certification
  • Knowledge of claims adjudication and health provider ecosystems

Compensation:

  • Salary range: $72,000 – $108,000 plus a performance bonus
  • Benefits include flexible work options, generous vacation, pension plans, and career growth opportunities

At TELUS Health, the focus on innovation and customer-first values drives a fulfilling and inclusive work culture dedicated to improving health outcomes through technology.

Bilingual Sr Program Manager: Nurse Practitioner Team Lead (Temporary 1 year) – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $97000 – 145000 per year

Job date: Sun, 18 May 2025 00:56:43 GMT

Job description: DescriptionJoin our teamTELUS Health is the leading Canadian virtual care platform; we are reimagining how healthcare can look differently – benefiting both patients and providers. We connect more than 3 million Canadians across the country to our team of kind and knowledgeable primary care providers; through our user- friendly app, our team of Registered Nurses, Nurse Practitioners, and Physicians can help patients get new and refill prescriptions, obtain specialist and lab referrals, and have their health questions answered – 24/7, across the country, in French and English.At the core of our mission is a passion to improve the health experience for patients and providers, leading to better health outcomes for everyone. We wake up every day with a single, simple question: “how can we help more people?” This question has united us more than ever during the COVID-19 pandemic, as we all rallied around this worthy cause. Aiming to put virtual care in the hands of every Canadian, we help employees stay healthy and keep them performing at their best.Like the clinical service we deliver, our team culture values kindness, compassion, collaboration, and critical thinking. We’re a tight-knit, supportive team that is connected by our common mission to do good in the world and make a positive, impactful difference in Canadian healthcare.Our team and what we’ll accomplish togetherWe are seeking a dedicated Clinical Lead to join the TELUS Health Virtual Care team.As a Clinical Lead, you will report directly to the Head of Clinical Services and play a pivotal role in driving Clinical Operations initiatives. Your primary focus will be on optimizing team workflows and elevating clinical service excellence through evidence-based care delivery primarily to both English and French speaking Nurses, Nurse Practitioners and Physicians.In this key position, you will leverage your extensive clinical expertise to provide comprehensive support to our clinical teams nationwide. Collaborating closely with other Clinical Leaders, you will spearhead both short-term and long-term projects. Your responsibilities will include the implementation and evaluation of streamlined clinical protocols and processes to ensure the delivery of high-quality care efficiently.As a lead for clinical projects, you will engage with various business units to conceptualize and introduce innovative clinical tools and products. Your role will be instrumental in shaping the future of clinical services at TELUS Health Virtual Care, driving continuous improvement and fostering a culture of excellence in patient-centered care.What you’ll do

  • Leading Clinical Strategy: Spearhead the strategic direction for our dynamic team of Physicians, Nurse Practitioners, Registered Nurses, and Medical Secretaries, fostering a collaborative and positive work environment
  • Facilitating Communication: Act as a bridge between the clinical team and management, effectively conveying feedback and sentiments while aligning with business objectives. Strive to maintain a balance between clinician retention and organizational goals
  • National Operations Alignment: Harmonize communications, policies, training, and operations on a national scale, ensuring the retention of top talent across Canada
  • Operational Excellence: Drive operational “hygiene” by developing and implementing evidence-based clinical protocols, conducting chart audits, overseeing clinical reviews, managing patient escalations, and formalizing continuing medical education to support our expanding virtual care operations
  • Process Improvement: Introduce and support new processes and metrics to support the broader management team in optimizing operational efficiency
  • Staffing Optimization: Collaborate with the Director of Operations to ensure adequate staffing levels to meet patient demand, oversee clinician recruitment, and streamline onboarding processes
  • Local Operations Leadership: Serve as a local operations expert, navigating regulatory environments, understanding practitioner scope of practice limitations, and leading province-specific lab strategies
  • Clinical Expertise: Represent the clinical perspective in business meetings and client engagements, leveraging your expertise to shape innovative programs and services that enhance our existing operations

QualificationsWhat you bring

  • Nurse Practitioner in good standing with the affiliated regulatory body
  • Bilingualism & mastery in French and English, both spoken and written is mandatory
  • Minimum of 2 years of experience as a Nurse Practitioner, with prior team oversight and change management experience
  • Strong organizational and facilitation skills, data analysis and leadership abilities
  • Demonstrates a passion for growth and development in a fast-paced environment, with a keen interest in technology and healthcare
  • Highly comfortable with IT systems, including Google Suite, Windows and Mac OS
  • Curious, analytical, entrepreneurial, resourceful, adaptable, and communicative
  • Availability: Able to work 7.5 hours a day, Monday to Friday

Intermediate knowledge of English is required because you will on a regular basis interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position’s main responsibilities given its national scope.#LI-RemoteSalary Range: $97,000-$145,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Summary:

Join TELUS Health: Clinical Lead Position

About Us:
TELUS Health is Canada’s leading virtual care platform, aiming to enhance healthcare experiences for patients and providers. We connect over 3 million Canadians to a supportive team of healthcare professionals via an easy-to-use app, offering 24/7 services in both French and English.

Role Overview:
We are looking for a Clinical Lead to drive Clinical Operations. This role is crucial for optimizing workflows and enhancing clinical service quality across our network of clinicians. Reporting to the Head of Clinical Services, you will implement evidence-based protocols, engage with various teams for innovative solutions, and ensure efficient care delivery.

Key Responsibilities:

  • Lead clinical strategy and facilitate communication between clinical teams and management.
  • Align national operations and develop evidence-based clinical protocols.
  • Drive process improvements and staffing strategies to meet patient demands.
  • Represent clinical perspectives in business engagements.

Qualifications:

  • Bilingual Nurse Practitioner with at least 2 years of experience and oversight experience.
  • Strong organizational, analytical, and leadership skills.
  • Comfortable with IT systems and able to work in a fast-paced environment.

What We Offer:

  • Competitive salary range ($97,000-$145,000) with a 15% performance bonus.
  • Flexible benefits, career growth opportunities, and a supportive work culture.

Commitment to Diversity:
We foster an inclusive environment and welcome applicants from diverse backgrounds. Accommodations are available during the recruitment process for those with disabilities.

Senior Product Owner – API, TELUS Health – Pharmacy – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $92000 – 138000 per year

Job date: Sat, 17 May 2025 22:16:39 GMT

Job description: DescriptionThe TELUS Health Pharmacy team is a dynamic cross functional team within TELUS Health that represents various stakeholders in the pharmacy space from enterprise level pharmacy organizations, vendor integrations, care facilities and independent pharmacies. The Pharmacy product portfolio is diverse and touches on every facet of the industry – even patients!We are seeking a dynamic Product Owner / Business Analyst to join our expanding API portfolio team at TELUS Health. The ideal candidate will drive product development through effective backlog management, Scrum planning, and detailed user story creation, ensuring alignment with product requirements and strategic goals.Responsibilities:

  • Backlog Management:
  • Create, prioritize, and maintain a well-defined product backlog
  • Ensure backlog items are ready for development sprints
  • User Stories and Acceptance Criteria:
  • Write clear, detailed user stories that capture business value
  • Define comprehensive acceptance criteria for features
  • Ability to iterate with product designers on user-facing experiences
  • Ensure stories meet quality standards and development readiness
  • Roadmap Planning:
  • Maintain a strategic product roadmap in partnership with product manager, taking into consideration team velocity
  • Communicate roadmap to stakeholders effectively
  • Scrum Planning and Milestones:
  • Lead sprint planning sessions and define sprint goals
  • Set and track key development milestones
  • Break down initiatives into sprint-sized tasks
  • Assist team in implementing and documenting development process improvements
  • Sprint Execution Support:
  • Participate in daily stand-ups and sprint reviews
  • Provide clarity on requirements and priorities to the development team
  • Collaborate with the Scrum Master to facilitate effective sprint execution

Qualifications

  • Ability to quickly understand technical details and dependencies related to APIs and other systems
  • Proven experience in creating, prioritizing, and maintaining product backlogs
  • Excellent ability to write clear, concise, and detailed user stories
  • Solid understanding of Agile methodologies and Scrum framework
  • Excellent communication and interpersonal skills
  • Ability to balance short-term deliverables with long-term strategic goals
  • Experience using Jira, Confluence or other software management tools

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position’s main responsibilities given its national scope.Salary Range: $92,000-$138,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Summary

Position: Product Owner / Business Analyst at TELUS Health

Overview: The TELUS Health Pharmacy team comprises various pharmacy stakeholders, focusing on a diverse product portfolio that impacts patients and healthcare facilities. The role aims to drive product development within the API portfolio through effective management practices.

Responsibilities:

  • Backlog Management: Create and prioritize a clear product backlog.
  • User Stories: Write detailed user stories and define acceptance criteria with designers.
  • Roadmap Planning: Collaborate with the product manager on a strategic roadmap and communicate it to stakeholders.
  • Scrum Planning: Lead sprint planning, set goals, and break down tasks.
  • Sprint Support: Participate in daily stand-ups, provide clarity to the development team, and assist the Scrum Master.

Qualifications:

  • Understanding of APIs, Agile methodologies, and Scrum.
  • Experience with backlog management and user story creation.
  • Proficiency in Jira, Confluence, and advanced English communication skills.

Compensation: Salary range is $92,000 – $138,000 with a 15% performance bonus. Benefits include flexible working options, a comprehensive rewards package, and opportunities for career growth.

Company Culture: TELUS Health emphasizes a people-focused, innovative culture committed to improving healthcare outcomes. They promote diversity and equitable access to employment.

Note: Vaccination against COVID-19 is required for those joining TELUS Health Care Centres, and all candidates undergo security screening as part of employment.

Accessibility: TELUS is committed to inclusivity and provides accommodations for applicants with disabilities during the recruitment process.