Director, User Experience (UX) and Design – Canada Post – Toronto, ON

Company: Canada Post

Location: Toronto, ON

Expected salary:

Job date: Sat, 23 Aug 2025 22:06:06 GMT

Job description: for all customer-facing digital experiences, ensuring the delivery of high quality and impactful digital design solutions, whilst… to completion and acts as functional “owner” of the website and any digital interface and mobile applications. Works with the…

The content describes a role focused on overseeing customer-facing digital experiences. This includes ensuring high-quality and impactful digital design solutions are delivered from start to finish. The individual acts as the functional owner of the website and any digital interfaces and mobile applications, collaborating with various stakeholders throughout the process.

Director, User Experience (UX) and Design – Canada Post – Toronto, ON

Company: Canada Post

Location: Toronto, ON

Expected salary:

Job date: Sun, 24 Aug 2025 05:21:19 GMT

Job description: Job Requisition Id: 193925
Business Function: CCMO Integration
Primary City: Toronto
Province: Ont. – GTA
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level:
Number of Vacancies 1
Job Closing Date (YYYY-MM-DD): 2025-09-05JOB DESCRIPTIONThe Director leads the user experience (UX) design for all customer-facing digital experiences, ensuring the delivery of high quality and impactful digital design solutions, whilst delivering Design Thinking across the organization. Develops the vision and process for user experience from concept to completion and acts as functional “owner” of the website and any digital interface and mobile applications. Works with the Product and Technology to create digital experiences which provide customers access to Canada Post’s products and services and drive business growth.JOB RESPONSIBILITIESBelow are the main job requirements and responsibilities for the Director, Design and User Experience.

  • Leads, manages and mentors a team of user experience (UX) professionals through major design projects as well as maintaining a foundational UX practice.
  • Collaborates closely with stakeholders such as Marketing, Communications, Technology, and Product Management to design and develop new digital functionality from a user experience perspective, increasing business growth through improved customer experience and value.
  • Works with the Product and Technology teams to build prototypes for digital applications that translate the strategy and vision into a functional user experience.
  • Oversees the functionality and relevance of all customer-facing digital applications including the corporate website, mobile applications, and shipping and mailing tools. Ensures the day-to-day content on the site matches tone and engages the end user.
  • Leads the design and build of user experience guidelines and policies and ensures they are applied consistently.
  • Oversees UX research, and provides analysis and reporting of research insights to key stakeholders. Recommends and implements improvements.
  • Acts as expert internal consultant and advocate for the value of UX. Builds awareness and understanding within the business to increase the benefits and drive further revenue growth.
  • Accountable for effective budgeting, responsible for performance management and team engagement, responsible for setting standards, development, implementation and monitoring of process improvement, promote training and education at all levels, lead projects beyond the scope of the team.

QUALIFICATIONSEducation

  • Post-secondary degree in Design, HCI (human computer Interaction), OR other related discipline, or equivalent practical experience.

Experience

  • 7+ years’ experience of demonstrated experience in UX or CX roles
  • 3+ years of people management and leadership experience
  • 3+ years of experience managing team budgets and targets
  • Expertise in user-centered design, with a portfolio demonstrating a history of impactful, data-informed product design decisions
  • Experience leading and operating in a fast paced, dynamic environment.

Other Candidate Requirements

  • Breadth across UX disciplines including design, content, research, and front-end development.
  • Experience working closely with Product and Technology; ability to represent and stand up for the UX function when working across disciplines.
  • Expert ability in defining a design vision and bringing it to life by leading UX leaders and their teams. Ability not only to articulate a strategic vision but also have the capacity to roll-up the sleeves and design if required.
  • A track record of success designing innovative solutions for complex workflows for B2C or B2B products.
  • Experience hiring, leading and developing a large user experience team.
  • Proven success marrying long-term quality and short-term impact.
  • Solid experience guiding or managing user research and usability testing.
  • Highly organized, strong attention to detail, excellent verbal and written communication skills.

Canada Post’s values and behavioursOur Values – Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting .Canada Post’s values and behavioursOur Values – Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visitingAll qualified candidates will be considered however preference will be given to Indigenous People (First Nations, Metis or Inuit) or Persons with disabilities. This is a special measure employment equity initiative and candidates from this group who wish to qualify for preferential consideration must self-identify.AccessibilityCanada Post is committed to fostering an equitable, respectful, and caring workplace where everyone is welcome and has equal opportunity, where diversity is valued and celebrated and where we work together to remove barriers and promote accessibility. If you are contacted regarding a job opportunity, please advise if you require an accommodation. All information received in relation to accommodation will be kept confidential.Employment EquityCanada Post is committed to creating a safe workplace that embraces and celebrates everyone. We are committed to employment equity and encourage applications from Indigenous Peoples, Persons with disabilities, Members of visible minorities, and Women.Disability is defined as a persistent or episodic physical, sensory, or mental health condition and/or functional limitation. Disability includes both visible and hidden conditions and/or limitations that may impact vision, hearing, mobility, flexibility, dexterity, pain, learning, developmental, mental/psychological, and memory.Information on our Equity, diversity & inclusion national strategy and our Indigenous reconciliation strategy can be found at the following links:Conflict of interestA conflict of interest is when an employee’s interests (personal, financial or business) or relationships (family or close personal relationships) interfere, or appear to interfere, with the interests of Canada Post. To know if a conflict exists, please refer to theSafety Sensitive positionsThis position may be considered a Safety Sensitive position. For additional information please refer to .

Job Summary for Director, Design and User Experience, Canada Post

  • Position: Director of User Experience (UX)
  • Location: Toronto, Ontario (GTA)
  • Type: Full-Time, Permanent
  • Language Requirement: English Essential
  • Vacancies: 1
  • Closing Date: September 5, 2025

Key Responsibilities:

  • Lead and mentor a team of UX professionals.
  • Collaborate with various stakeholders to enhance digital functionalities, focusing on improving customer experience to drive business growth.
  • Manage prototypes and ensure the relevance of customer-facing digital applications.
  • Develop UX guidelines and ensure their consistent application.
  • Conduct UX research and provide insights to stakeholders for improvements.

Qualifications:

  • Education: Post-secondary degree in Design, HCI, or related fields.
  • Experience: 7+ years in UX/CX roles, 3+ years in a leadership capacity, and budget management.
  • Skills: Strong in user-centered design, team management, and cross-discipline collaboration. Proven track record in designing solutions for B2C/B2B products.

Diversity and Inclusion Commitment:

  • Canada Post prioritizes hiring Indigenous Peoples, Persons with disabilities, and encourages diverse applications.
  • Committed to creating an equitable workplace and fostering an inclusive environment.

Values: Trust, Respect, Deliver—integral to Canada Post’s culture and operational approach.

Additional Information:

  • Candidates may request accommodations during the application process for accessibility.
  • The position may be considered safety-sensitive.

Autodesk – Senior User Experience Design Manager – Toronto, ON

Company: Autodesk

Location: Toronto, ON

Expected salary:

Job date: Wed, 13 Aug 2025 00:41:48 GMT

Job description: Job Requisition ID #25WD9017925WD90179, Senior User Experience Design ManagerFrench translation to follow!/Traduction française à suivre!About AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!Position OverviewAre you passionate about designing platforms that change how businesses operate? Are you curious about how a data experience can break down industry silos, increase collaboration, and create opportunities for innovation?We are seeking a Senior Manager of Experience Design to lead the design efforts for our Product Data solutions. This role requires a bold leader with deep design expertise and technical passion to drive experiences that enable customers to discover, access, and augment their data seamlessly.The Senior Manager will work cross-functionally with product management, engineering, and other design leaders to define and deliver high-quality, consistent experiences that align with our users’ data needs and the company’s business objectives. You will grow and guide a talented team of designers, fostering a culture of creativity, innovation, and excellence.You will report into the Director of User Experience, Platform Services and Emerging Technologies (PSET). This role can be a remote Canadian candidate or hybrid employee reporting into a hub office based in Canada.ResponsibilitiesLead the design team that supports our Product Data solutions, driving the development of best-in-class experiences for APIs, SDKs, Data Models and Data ManagementGrow a strong, healthy, innovative team of experience designers, fostering professional growth, cross-functional collaboration, and setting a high bar for design qualityDevelop strong partnerships with product managers, engineers, and other stakeholders to develop and execute a comprehensive design strategy that meets both user and business needsDrive user-centered design approaches, leveraging qualitative and quantitative data to inform design decisions and continuous improvementStay current with industry trends, emerging technologies, and best practices to ensure Autodesk’s products remain innovative and competitiveMinimum Qualifications8+ years of experience in experience design, with at least 4 years of leadership experience managing design teamsProven experience delivering UX for complex, data-driven applications for Developer communitiesStrong technical understanding of how UX can drive our APIs, SDKs, Data Models, Data Management and emerging technology experiencesExcellent communication and presentation skills, with the ability to drive, persuade and articulate design decisions clearly to cross-functional stakeholdersDemonstrated ability to lead design teams in a fast-paced, collaborative environmentPassion for user-centered design and a deep understanding of balancing user needs with business objectivesExperience in creating and implementing design systems, ensuring consistency across products and platformsFamiliarity with agile methodologies and working in cross-functional product development teams25WD90179, Responsable senior de la conception de l’expérience utilisateurÀ propos d’AutodeskBienvenue chez Autodesk ! Chaque jour, notre logiciel permet de créer des choses extraordinaires, des bâtiments les plus écologiques aux voitures les plus propres, en passant par les usines les plus intelligentes et les films à succès. Nous aidons les innovateurs à concrétiser leurs idées, transformant non seulement la façon dont les choses sont fabriquées, mais aussi ce qui peut être fabriqué.Nous sommes très fiers de la culture qui règne chez Autodesk. Notre code culturel est au cœur de tout ce que nous faisons. Nos valeurs et nos méthodes de travail aident nos collaborateurs à s’épanouir et à réaliser leur potentiel, ce qui se traduit par des résultats encore meilleurs pour nos clients.Chez Autodesk, vous pouvez être vous-même et accomplir un travail utile qui contribue à bâtir un avenir meilleur pour tous. Prêt à façonner le monde et votre avenir ? Rejoignez-nous !Aperçu du posteVous êtes passionné par la conception de plateformes qui transforment le fonctionnement des entreprises ? Vous êtes curieux de savoir comment l’expérience des données peut briser les silos industriels, renforcer la collaboration et créer des opportunités d’innovation ?Nous recherchons un Senior Manager of Experience Design pour diriger les efforts de conception de nos solutions de données produit. Ce poste nécessite un leader audacieux, doté d’une expertise approfondie en conception et d’une passion pour la technologie, afin de créer des expériences qui permettent aux clients de découvrir, d’accéder et d’enrichir leurs données de manière transparente.Le Senior Manager travaillera en collaboration avec les équipes de gestion des produits, d’ingénierie et d’autres responsables de la conception afin de définir et de fournir des expériences cohérentes et de haute qualité qui répondent aux besoins de nos utilisateurs en matière de données et aux objectifs commerciaux de l’entreprise. Vous développerez et guiderez une équipe de designers talentueux, en favorisant une culture de créativité, d’innovation et d’excellence.Vous serez rattaché au directeur de l’expérience utilisateur, des services de plateforme et des technologies émergentes (PSET). Ce poste peut être occupé par un candidat canadien travaillant à distance ou par un employé hybride rattaché à un bureau central basé au Canada.ResponsabilitésDiriger l’équipe de conception qui soutient nos solutions de données produit, en favorisant le développement d’expériences de premier ordre pour les API, les SDK, les modèles de données et la gestion des donnéesDévelopper une équipe solide, saine et innovante de concepteurs expérimentés, en favorisant le développement professionnel, la collaboration interfonctionnelle et en fixant des normes élevées en matière de qualité de conceptionDévelopper des partenariats solides avec les chefs de produit, les ingénieurs et les autres parties prenantes afin d’élaborer et de mettre en œuvre une stratégie de conception globale qui réponde à la fois aux besoins des utilisateurs et à ceux de l’entreprisePromouvoir des approches de conception centrées sur l’utilisateur, en exploitant des données qualitatives et quantitatives pour éclairer les décisions de conception et l’amélioration continueRester au fait des tendances du secteur, des technologies émergentes et des meilleures pratiques afin de garantir que les produits Autodesk restent innovants et compétitifsQualifications minimalesAu moins 8 ans d’expérience dans la conception d’expérience utilisateur, dont au moins 4 ans à la tête d’équipes de conception.Expérience avérée dans la conception d’expérience utilisateur pour des applications complexes basées sur les données destinées aux communautés de développeurs.Solides connaissances techniques sur la manière dont l’expérience utilisateur peut améliorer nos API, SDK, modèles de données, gestion des données et expériences technologiques émergentes.Excellentes compétences en communication et en présentation, avec la capacité de motiver, persuader et articuler clairement les décisions de conception auprès des parties prenantes interfonctionnellesCapacité avérée à diriger des équipes de conception dans un environnement collaboratif et dynamiquePassion pour la conception centrée sur l’utilisateur et compréhension approfondie de l’équilibre entre les besoins des utilisateurs et les objectifs commerciauxExpérience dans la création et la mise en œuvre de systèmes de conception, garantissant la cohérence entre les produits et les plateformesConnaissance des méthodologies agiles et du travail au sein d’équipes de développement de produits interfonctionnellesLearn More / Plus d’informationAbout Autodesk / À propos d’AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Bienvenue chez Autodesk ! Nos logiciels créent chaque jour des choses extraordinaires : des bâtiments les plus écologiques aux voitures les plus propres, en passant par les usines les plus intelligentes et les films à succès. Nous aidons les innovateurs à concrétiser leurs idées, transformant non seulement la façon dont les choses sont fabriquées, mais aussi ce qui peut l’être. Nous sommes très fiers de notre culture chez Autodesk ; elle est au cœur de tout ce que nous faisons. Notre culture guide notre façon de travailler et de nous comporter les uns envers les autres, influence nos interactions avec nos clients et nos partenaires, et définit notre image au monde. En tant qu’Autodeskien, vous pouvez accomplir un travail significatif qui contribue à bâtir un monde meilleur, conçu et réalisé pour tous. Prêt à façonner le monde et votre avenir ? Rejoignez-nous !Salary transparency / Transparence salarialeSalary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Le salaire est l’un des éléments du programme de rémunération concurrentiel d’Autodesk. Pour les postes basés au Canada (Colombie-Britannique), nous proposons un salaire de base compris entre X et X dollars. Les offres sont basées sur l’expérience et la situation géographique du candidat et peuvent dépasser cette fourchette. En plus du salaire de base, notre programme de rémunération peut inclure des primes annuelles en espèces, des commissions pour les postes commerciaux, des attributions d’actions et un ensemble complet d’avantages sociaux.Diversity & Belonging / Diversité et appurtenanceWe take pride in cultivating a culture of belonging where everyone can thrive. Learn more here:Nous sommes fiers de cultiver une culture d’appartenance où chacun peut s’épanouir. Pour en savoir plus, cliquez ici :Are you an existing contractor or consultant with Autodesk?Êtes-vous un sous-traitant ou un consultant existant d’Autodesk ?Please search for open jobs and apply internally (not on this external site).Veuillez rechercher des emplois vacants et postuler à l’interne (pas sur ce site externe).

Manager of Business Development, User Experience Services – AptarGroup – Orlando, FL

Company: AptarGroup

Location: Orlando, FL

Expected salary:

Job date: Fri, 08 Aug 2025 05:02:39 GMT

Job description:

Job Title: Manager of Business Development – User Experience Services

Job Description:

As the Manager of Business Development for User Experience Services, you will play a pivotal role in shaping and enhancing our product offerings through strategic collaboration with key stakeholders across the organization. You will establish and nurture partnerships with diverse teams including Device Engineers, Usability Experts, Human Factors Engineers, Regulatory Affairs, Marketing/Brand Managers, Commercial Teams, and Medical Professionals.

Key Responsibilities:

  • Strategic Collaboration: Work closely with strategic marketing to align business development goals with brand strategy and product marketing initiatives.
  • Cross-Functional Leadership: Lead efforts to integrate user experience insights from engineering, usability, and regulatory teams, ensuring that user needs are at the forefront of product development.
  • Market Analysis: Conduct thorough market research to identify industry trends, customer needs, and competitive landscape to inform strategic decisions.
  • Stakeholder Engagement: Facilitate effective communication between technical teams and marketing personnel to ensure alignment on user experience objectives and business strategies.
  • Project Management: Oversee projects aimed at enhancing user experience, coordinating timelines, resources, and deliverables to meet business goals.
  • Feedback Integration: Capture and analyze user feedback and market insights to drive continuous improvements in user experience and product offerings.

Qualifications:

  • Proven experience in business development, user experience, or related fields, with a solid understanding of marketing principles.
  • Strong interpersonal skills and the ability to collaborate effectively with diverse teams.
  • Excellent communication skills, both verbal and written.
  • Familiarity with regulatory requirements and usability testing methodologies is a plus.

Join us in this exciting role where you will contribute directly to creating user-centered solutions that enhance our market position and drive business growth.

Autodesk – Design Strategist / User Experience, Autodesk Marketplace (US, Canada) – Toronto, ON

Company: Autodesk

Location: Toronto, ON

Expected salary:

Job date: Sat, 28 Jun 2025 01:55:20 GMT

Job description: Job Requisition ID #25WD89311Position OverviewWe are seeking an Design Strategist to shape the future of the Autodesk Marketplace—our strategic platform that connects 4,000+ third-party solutions with millions of Autodesk customers. You will guide the system-level experience architecture that transforms how customers discover, evaluate, purchase, and manage third-party solutions as integrated extensions of their Autodesk workflows.You will lead the strategic evolution from a traditional app store into a comprehensive commerce ecosystem that accelerates customer, partner, and developer value. This role requires a visionary architect who can unify marketplace touchpoints spanning in-product discovery, enterprise admin management, AI-powered recommendations, and app developer experiences into cohesive, contextual experiences. Join us in architecting the future of how millions of professionals discover and integrate solutions that power their creative and engineering workflows. It’s an opportunity to shape not just a marketplace, but the foundation of Autodesk’s platform strategy for the next decade. This position reports to the Senior User Experience Design Manager, Developer Enablement.Considering candidates in US and Canada living in Pacific to Eastern time zone with a preference for Pacific Time zone and willing to work hybrid/remote.**Must include resume and portfolio with password/access when applying**ResponsibilitiesDrive platform experience strategy through cross-divisional partnership that knits together a unified experience across discovery, evaluation, purchase, management and supportEstablish architectural patterns for each surface of the multi-sided marketplace; customer-facing, partner-facing, developer-facing and internal operationsBuild credibility, authority, and influence across product, engineering, partnerships, and business development teams through compelling experience storytelling and strategic communicationValidate experience concepts through prototyping, testing, and iteration with customers, partners, and stakeholders while staying on top of industry trends, and quantitative / qualitative researchFacilitate high-stakes alignment with VP and C-level stakeholders on marketplace vision, architectural decisions, and resource allocationPartner to establish a scalable information architecture that enables AI/ML workflows to deliver intuitive, contextual recommendations for third-party solutions that accommodates diverse solution types, partner content, and localized marketplace experiencesMentor and guide experience designers, product managers, and engineers in marketplace-specific design principles and architectural thinkingMinimum Qualifications12+ years of experience in experience design with demonstrated expertise in marketplace, ecommerce, or platform ecosystemsExpert-level fluency in human-centered design methodologies with proven ability to customize processes for large, complex, multi-stakeholder initiativesProven track record of designing experience frameworks that span multiple products, platforms, and user segmentsStrong business acumen with ability to identify market opportunities, competitive threats, and strategic positioning for platform businessesDeep experience working with commerce platforms and technologies such as Azure Marketplace, Salesforce AppExchange, Google Cloud Marketplace, SAP Store, ShopifyExceptional communication, storytelling and leadership abilities that build trust and alignment across diverse cross-divisional stakeholder groupsPreferred QualificationsYou are up to date on the latest trends and advancements for developer experiencePartner ecosystem experience within multi-sided marketplace dynamics and platform business modelsExpert-level prototyping skills in Figma, Framer, or similar tools with ability to communicate complex system interactionsAdaptable and resilient in a fast-paced, evolving environment while consistently bringing strong problem-solving skills and meticulous attention to detailExhibits systems thinking with ability to illustrate relationships between customer workflows, partner needs, third-party developer/solution builder needs and business objectivesLearn MoreAbout AutodeskWelcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!Salary transparency Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here:Are you an existing contractor or consultant with Autodesk?Please search for open jobs and apply internally (not on this external site).

Web/Applications Specialist II (Digital User Experience Strategist) – City of Vancouver – Vancouver, BC

Company: City of Vancouver

Location: Vancouver, BC

Expected salary: $47.62 – 56.27 per hour

Job date: Sat, 12 Jul 2025 22:27:36 GMT

Job description: , Human Computer Interaction (HCI), Interaction design, Graphic Design, Digital Marketing, or Computer Science) and sound…, and deliver on cohesive and inclusive citizen-centric user experiences across digital channels that support user needs, business…

Web/Applications Specialist II (Digital User Experience Strategist) – City of Vancouver – Vancouver, BC

Company: City of Vancouver

Location: Vancouver, BC

Expected salary: $47.62 – 56.27 per hour

Job date: Sat, 12 Jul 2025 22:31:26 GMT

Job description: , Human Computer Interaction (HCI), Interaction design, Graphic Design, Digital Marketing, or Computer Science) and sound…, and deliver on cohesive and inclusive citizen-centric user experiences across digital channels that support user needs, business…

goeasy – Manager, End User Operations – Mississauga, ON

Company: goeasy

Location: Mississauga, ON

Expected salary:

Job date: Tue, 24 Jun 2025 22:57:27 GMT

Job description: Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.If you’re seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let’s create a future of financial empowerment.Are you passionate about delivering exceptional IT support experiences and leading high-performing teams? As Manager, End User Operations, you’ll be at the heart of our technology support strategy – guiding a skilled Level 3 support team across multiple locations. You’ll be the go-to expert for our branches and support centre, ensuring seamless service delivery, vendor coordination, and compliance. Whether it’s supporting a new office buildout, leading a tech upgrade, or enhancing our service quality, you’ll collaborate with internal and external partners to make it happen. With ownership of budget oversight and a focus on customer satisfaction, you’ll play a key role in shaping how our people experience technology every day.What will you be doing?

  • Leads the IT end-user operations team, ensuring timely ticket resolution, effective escalation, and high user satisfaction.
  • Delivers exceptional white-glove support to executive leadership, exceeding expectations in responsiveness and issue resolution.
  • Continuously enhances the field support model and implements scalable processes to improve service delivery and the end-user experience.
  • Designs and leads enterprise-wide computer deployment initiatives, ensuring seamless rollout, configuration, and user onboarding.
  • Monitors and reports on vendor and partner performance against KPIs and SLAs, driving accountability and service quality.
  • Analyzes SLA and KPI trends to identify improvement opportunities and implements initiatives that enhance operational performance.
  • Collaborates with IT support staff to balance workloads, share knowledge, and accelerate issue resolution.
  • Builds and mentors a high-performing team of IT support experts, fostering professional development and a culture of service excellence.
  • Partners with IT leadership to define and enforce standardized support policies, processes, and SLAs aligned with business goals.
  • Presents key initiatives and performance metrics at monthly and quarterly operations meetings with business stakeholders.
  • Manages vendor relationships and contract resources to ensure comprehensive support coverage and operational efficiency.
  • Oversees implementation of physical security solutions across the organization to protect assets and infrastructure.
  • Defines and maintains daily operational workflows and escalation procedures for efficient incident management.
  • Coordinates with internal and external teams to resolve IT issues through remote, phone, and in-person support.
  • Ensures accurate issue logging and resolution tracking in ITSM tools, while maintaining a robust knowledge base.
  • Establishes proactive monitoring and feedback mechanisms to continuously refine support processes and align with evolving business needs.

What experience do you have?

  • A bachelor’s degree in Computer Science, Engineering, Business, or a related field (preferred but not mandatory).
  • At least 3 years of IT management experience, ideally in multi-site or geographically dispersed environments.
  • Proven ability to manage OPEX and CAPEX budgets, including planning, forecasting, and cost control to support both operational and strategic goals.
  • Strong leadership and interpersonal skills, with a track record of building high-performing teams, influencing stakeholders, and fostering cross-functional collaboration.
  • Experience supporting executive and C-suite stakeholders with professionalism, discretion, and a white-glove approach to service.
  • Demonstrated expertise in IT Service Management (ITSM) tools and processes (e.g., ServiceNow, Jira Service Management), including tracking, analyzing, and reporting on support trends to drive continuous improvement.
  • Solid understanding of patch management, vulnerability remediation, and compliance practices to ensure secure and up-to-date systems.
  • Broad technical knowledge across computer hardware, Microsoft 365, Windows OS, and enterprise desktop software.
  • Familiarity with network topologies (LAN/WAN/VPN), protocols, and enterprise network infrastructure.
  • Ability to remain calm and solution-focused in high-pressure situations, thriving in collaborative and fast-paced environments.
  • Willingness to provide event support and hands-on assistance when needed.
  • Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, SharePoint, OneDrive, and Outlook.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.Internal Applicants: please apply through the link and provide written endorsement from your current manager.Why should you work for goeasy?In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…Financial Benefits:

  • Leverage our RRSP match and Employee Share Purchase Plan programs.
  • Annual bonus that rewards your hard work and dedication.
  • Employee discounts on furniture, electronics, and appliances.
  • MAT & PAT leave top-up.
  • Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

  • Enjoy company-paid volunteer days to give back to the community.
  • Access 24/7 healthcare with Virtual Doctor Appointments.
  • Personalize your benefits with a flexible modular benefits package.
  • Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks:

  • Fuel your growth with the Tuition Assistance Program.
  • Double the impact of your generosity with Company Matched Charitable Donations.
  • Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
  • Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

goeasy – Manager, End User Operations – Mississauga, ON

Company: goeasy

Location: Mississauga, ON

Expected salary:

Job date: Wed, 25 Jun 2025 02:35:47 GMT

Job description: Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy! At goeasy, our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures, Canada’s Top Growing Companies, and the TSX30, highlighting us as one of the top performers on the TSX. We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome, easyfinancial, and LendCare.If you’re seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let’s create a future of financial empowerment.Are you passionate about delivering exceptional IT support experiences and leading high-performing teams? As Manager, End User Operations, you’ll be at the heart of our technology support strategy – guiding a skilled Level 3 support team across multiple locations. You’ll be the go-to expert for our branches and support centre, ensuring seamless service delivery, vendor coordination, and compliance. Whether it’s supporting a new office buildout, leading a tech upgrade, or enhancing our service quality, you’ll collaborate with internal and external partners to make it happen. With ownership of budget oversight and a focus on customer satisfaction, you’ll play a key role in shaping how our people experience technology every day.What will you be doing?

  • Leads the IT end-user operations team, ensuring timely ticket resolution, effective escalation, and high user satisfaction.
  • Delivers exceptional white-glove support to executive leadership, exceeding expectations in responsiveness and issue resolution.
  • Continuously enhances the field support model and implements scalable processes to improve service delivery and the end-user experience.
  • Designs and leads enterprise-wide computer deployment initiatives, ensuring seamless rollout, configuration, and user onboarding.
  • Monitors and reports on vendor and partner performance against KPIs and SLAs, driving accountability and service quality.
  • Analyzes SLA and KPI trends to identify improvement opportunities and implements initiatives that enhance operational performance.
  • Collaborates with IT support staff to balance workloads, share knowledge, and accelerate issue resolution.
  • Builds and mentors a high-performing team of IT support experts, fostering professional development and a culture of service excellence.
  • Partners with IT leadership to define and enforce standardized support policies, processes, and SLAs aligned with business goals.
  • Presents key initiatives and performance metrics at monthly and quarterly operations meetings with business stakeholders.
  • Manages vendor relationships and contract resources to ensure comprehensive support coverage and operational efficiency.
  • Oversees implementation of physical security solutions across the organization to protect assets and infrastructure.
  • Defines and maintains daily operational workflows and escalation procedures for efficient incident management.
  • Coordinates with internal and external teams to resolve IT issues through remote, phone, and in-person support.
  • Ensures accurate issue logging and resolution tracking in ITSM tools, while maintaining a robust knowledge base.
  • Establishes proactive monitoring and feedback mechanisms to continuously refine support processes and align with evolving business needs.

What experience do you have?

  • A bachelor’s degree in Computer Science, Engineering, Business, or a related field (preferred but not mandatory).
  • At least 3 years of IT management experience, ideally in multi-site or geographically dispersed environments.
  • Proven ability to manage OPEX and CAPEX budgets, including planning, forecasting, and cost control to support both operational and strategic goals.
  • Strong leadership and interpersonal skills, with a track record of building high-performing teams, influencing stakeholders, and fostering cross-functional collaboration.
  • Experience supporting executive and C-suite stakeholders with professionalism, discretion, and a white-glove approach to service.
  • Demonstrated expertise in IT Service Management (ITSM) tools and processes (e.g., ServiceNow, Jira Service Management), including tracking, analyzing, and reporting on support trends to drive continuous improvement.
  • Solid understanding of patch management, vulnerability remediation, and compliance practices to ensure secure and up-to-date systems.
  • Broad technical knowledge across computer hardware, Microsoft 365, Windows OS, and enterprise desktop software.
  • Familiarity with network topologies (LAN/WAN/VPN), protocols, and enterprise network infrastructure.
  • Ability to remain calm and solution-focused in high-pressure situations, thriving in collaborative and fast-paced environments.
  • Willingness to provide event support and hands-on assistance when needed.
  • Advanced proficiency in Microsoft Office applications, including Excel, PowerPoint, SharePoint, OneDrive, and Outlook.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week, from our Mississauga office.Internal Applicants: please apply through the link and provide written endorsement from your current manager.Why should you work for goeasy?In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…Financial Benefits:

  • Leverage our RRSP match and Employee Share Purchase Plan programs.
  • Annual bonus that rewards your hard work and dedication.
  • Employee discounts on furniture, electronics, and appliances.
  • MAT & PAT leave top-up.
  • Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

  • Enjoy company-paid volunteer days to give back to the community.
  • Access 24/7 healthcare with Virtual Doctor Appointments.
  • Personalize your benefits with a flexible modular benefits package.
  • Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks:

  • Fuel your growth with the Tuition Assistance Program.
  • Double the impact of your generosity with Company Matched Charitable Donations.
  • Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
  • Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.Follow useasyfinancialeasyhomeAbout usService ratingPersonal loansLease to own