Zensurance – Human Resources Business Partner (Remote First) – Toronto, ON

Company: Zensurance

Location: Toronto, ON

Expected salary:

Job date: Thu, 09 Jan 2025 02:35:32 GMT

Job description: Zensurance is a scale-up InsurTech company that is re-imagining the commercial insurance market. At Zensurance, we want to empower small businesses across Canada to thrive by offering an honest, simplified, and modern approach to insurance. Our main recipe is a combination of modern technology and insurance industry expertise powered by our talented team members.Being a technology-forward company, we utilize various tools and platforms to create fun, engaging and meaningful work experiences for our employees, as a remote-first company.We are boldly going where no insurance broker has gone before!Zensurance is seeking a Human Resources Business Partner (HRBP) to join our growing team!In this role, you will be a champion for our employees, partnering closely with people leaders to foster a high-performing and engaging culture.Reporting to the VP of People and Culture, you’ll play a key role in developing and implementing HR programs that drive employee development, performance management, and organizational effectiveness. Your expertise in identifying talent needs, creating development plans, and resolving employee relations issues will be critical to your success.If you thrive in a collaborative environment and are passionate about empowering employees and leaders, we encourage you to apply! \nResponsibilities:

  • Actively build strong relations with employees and managers to provide feedback and consultation on low to high complex HR related issues.
  • Ensure that established policies and processes are followed by all employees and take initiative to develop solutions for improvement.
  • Develop, design and facilitate training materials/presentations to communicate to the business units and employees on HR activities.
  • Analyze and interpret HR analytics and metrics to communicate the data/results to various stakeholders.
  • Support the HR team with its objectives and ensure all tasks, targets, and procedures are completed.
  • Onboard, train and develop team members with a broad range of HR strategies.

Requirements:

  • 7+ years of Human Resources experience.
  • Subject matter expertise in employment law, ESA and Human Rights policies across multiple provinces.
  • Demonstrated experience in leading, designing and communicating internal human resources policies and processes.
  • Deep understanding in talent management, employee lifecycle, organizational culture, performance reviews, and disciplinary action.
  • Organizational and prioritization skills to adopt to projects and day to day tasks.

\nPerks we offer at Zensurance:

  • Opportunity to work for Canada’s fastest-growing #insurtech scale-up
  • Primarily remote work environment available to everyone
  • Laptop, extra monitor and main accessories are provided
  • Extra home office and supplies allowance to help with work-from-home set up
  • Comprehensive and flexible health and dental plans to suit all lifestyles, including mental health
  • Health/Personal Spending Accounts to subsidize your healthy habits and purchases
  • Parental Leave Top Up
  • Weekly Friday companywide huddles for casual catch-ups with other departments
  • Build next-level relationships with your peers through scheduled companywide virtual and in-person team-building events
  • Be a part of something special. We are confident you won’t find any other insurance company like us 🙂

Who we are. What we’re building.Business is hard work, insurance doesn’t have to be!At Zensurance we believe that teamwork makes the dream work.We are passionate about providing business owners with the best insurance solutions at great rates through an online and easy-to-use platform.Our secret sauce is all about our culture. Here at Zensurance our culture is built on four core values that we live and breathe daily. They are:INTEGRITY: We do what’s right.INCLUDE: We are an open and safe space for all.INVENT: We take an innovative approach to creating straightforward solutions for our customers.DELIVER: We set ambitious goals and hold ourselves accountable for achieving them.Zensurance celebrates diversity in its workforce structure and encourages applications from all backgrounds.Zensurance is an inclusive employer that celebrates diversity in its workforce structure. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the recruiter if you require accommodation; to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation will be addressed confidentially.We understand that looking for a new exciting opportunity can be time-consuming. We truly appreciate your time in going through the job posting and applying for a position with us.

Insurance Analytics Manager (Remote First) – Zensurance – Toronto, ON

Company: Zensurance

Location: Toronto, ON

Expected salary:

Job date: Thu, 02 Jan 2025 05:00:18 GMT

Job description: Insurance Analytics Manager who will own a subset of the insurance offerings on the Zensurance website. You will work closely… and work in an agile, project-based environment. Effective communication skills to be able to work with external and internal…

Employee Experience Specialist – Zensurance – Toronto, ON

Company: Zensurance

Location: Toronto, ON

Expected salary:

Job date: Wed, 01 Jan 2025 07:17:42 GMT

Job description: Zensurance is a scale-up InsurTech company that is re-imagining the commercial insurance market. At Zensurance, we want to empower small businesses across Canada to thrive by offering an honest, simplified, and modern approach to insurance. Our main recipe is a combination of modern technology and insurance industry expertise powered by our talented team members.Being a technology-forward company, we utilize various tools and platforms to create fun, engaging and meaningful work experiences for our employees, as a remote-first company.We are boldly going where no insurance broker has gone before!Reporting to our Team Lead – HR, we’re searching for an energetic and organized Employee Experience Specialist to elevate our workplace culture!In this role, you’ll be the driving force behind engaging events, impactful internal communications, and initiatives that foster a positive and thriving environment for our team.While this position is primarily remote, you’ll need to be able to come into our office Downtown Toronto occasionally for team events and other engagement activities. \nResponsibilities:

  • Event Planning and Execution:
  • Plan, organize, and execute a wide range of employee events, including company-wide celebrations, team-building activities, workshops, and recognition programs.
  • Manage event logistics, including venue selection, catering, transportation, and budgeting.
  • Collaborate with internal teams and external vendors to ensure successful event execution.
  • Employee Engagement:
  • Develop and implement strategies to enhance employee engagement and foster a positive workplace culture.
  • Create and manage employee recognition programs to celebrate achievements, milestones, and contributions.
  • Conduct regular surveys and feedback sessions to assess employee satisfaction and engagement levels, and use insights to inform engagement strategies.
  • Internal Communications:
  • Create and distribute internal communications related to employee events, engagement activities, and company updates.
  • Manage communication channels on Slack, and digital signage to keep employees informed and engaged.
  • Collaborate with the HR and Marketing teams to ensure consistent messaging and branding in all internal communications.
  • Budget Management:
  • Develop and manage budgets for employee events and engagement initiatives, ensuring cost-effective solutions without compromising quality.
  • Track expenses and provide regular budget reports to HR leadership.
  • Vendor Management:
  • Identify, negotiate, and manage relationships with external vendors and service providers for event-related services.
  • Ensure timely delivery of services and maintain high standards of quality and professionalism.
  • Employee Onboarding and Orientation:
  • Coordinate onboarding events and orientation programs for new hires to ensure a smooth and welcoming introduction to the company.
  • Develop engaging activities and resources to help new employees integrate into the company culture.

Qualifications:

  • Proven experience: 3+ years in employee event planning, employee engagement, or a related HR role.
  • Creative and organized: A knack for generating ideas and bringing them to life efficiently.
  • Strong communication skills: Excellent written and verbal communication, with the ability to engage different audiences.
  • Collaboration: A team player who can build relationships and work effectively with various departments.
  • Budget management: Experience in developing and managing budgets.
  • Passion for culture: A genuine interest in fostering a positive and engaging workplace.

\nPerks we offer at Zensurance:

  • Opportunity to work for Canada’s fastest-growing #insurtech scale-up
  • Primarily remote work environment available to everyone
  • Laptop, extra monitor and main accessories are provided
  • Extra home office and supplies allowance to help with work-from-home set up
  • Comprehensive and flexible health and dental plans to suit all lifestyles, including mental health
  • Health/Personal Spending Accounts to subsidize your healthy habits and purchases
  • Parental Leave Top Up
  • Weekly Friday companywide huddles for casual catch-ups with other departments
  • Build next-level relationships with your peers through scheduled companywide virtual and in-person team-building events
  • Be a part of something special. We are confident you won’t find any other insurance company like us 🙂

Who we are. What we’re building.Business is hard work, insurance doesn’t have to be!At Zensurance we believe that teamwork makes the dream work.We are passionate about providing business owners with the best insurance solutions at great rates through an online and easy-to-use platform.Our secret sauce is all about our culture. Here at Zensurance our culture is built on four core values that we live and breathe daily. They are:INTEGRITY: We do what’s right.INCLUDE: We are an open and safe space for all.INVENT: We take an innovative approach to creating straightforward solutions for our customers.DELIVER: We set ambitious goals and hold ourselves accountable for achieving them.Zensurance celebrates diversity in its workforce structure and encourages applications from all backgrounds.Zensurance is an inclusive employer that celebrates diversity in its workforce structure. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the recruiter if you require accommodation; to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation will be addressed confidentially.We understand that looking for a new exciting opportunity can be time-consuming. We truly appreciate your time in going through the job posting and applying for a position with us.

Zensurance is an InsurTech company focused on re-imagining the commercial insurance market for small businesses in Canada. They prioritize honesty, simplicity, and modern approaches to insurance. They are seeking an Employee Experience Specialist to enhance workplace culture through event planning, engagement initiatives, and internal communications. The role is primarily remote but requires occasional in-person presence in Downtown Toronto. Qualifications include experience in event planning, budget management, and a passion for fostering a positive workplace culture. Zensurance offers various perks, including a remote work environment, health benefits, parental leave top-up, and team-building events. They value integrity, inclusivity, innovation, and accountability, and celebrate diversity in their workforce. Applicants with accommodation needs are encouraged to inform the recruiter for support throughout the recruitment process.

Zensurance – Senior Software Developer (Future Openings) – Toronto, ON

Company: Zensurance

Location: Toronto, ON

Expected salary:

Job date: Sun, 29 Dec 2024 02:46:43 GMT

Job description: Zensurance is a scale-up InsurTech company that is re-imagining the commercial insurance market. At Zensurance, we want to empower small businesses across Canada to thrive by offering an honest, simplified, and modern approach to insurance. Our main recipe is a combination of modern technology and insurance industry expertise powered by our talented team members.Being a technology-forward company, we utilize various tools and platforms to create fun, engaging and meaningful work experiences for our employees, as a remote-first company.We are boldly going where no insurance broker has gone before!We are always looking for talented Software Developers to join our Engineering team!Reporting to the Team Lead, Engineering, you will work with the team to build the software that powers the Zensurance data collection, rating and pricing engines. Using Nodejs and Typescript, you will be responsible for providing technical guidance and enforcing best practices in software development.In addition, as a senior team member, you will be expected to coach, mentor software developers, and assist the Engineering Leadership Team in continuously improving craft capabilities.This is a remote-first role within the Greater Toronto Area (GTA). #LI-RemotePlease note: This posting is for proactive hiring purposes. While we do not currently have an active opening for this position, we are always on the lookout for talented individuals to join our team. By applying, you will be added to our talent pipeline and may be contacted if a relevant role becomes available or if your qualifications align with our needs in the future. \nResponsibilities:

  • Take ownership of the development of custom features and drive their technical implementation.
  • Act as the Subject Matter Expert for the team’s domain and drive its technical direction.
  • Suggest, design, implement, test and monitor features and functionalities.
  • Facilitate cross-team collaboration in accordance with established best practices and Agile methodology.
  • Evangelize proper software architecture and development paradigms.
  • Collaborate with project stakeholders and the development team to design and build scalable, user-friendly systems for our customers, and in-house tooling.
  • Discuss strategy and outline tradeoffs of potential software solutions.
  • Develop, test, and maintain codebase within the team’s domain.
  • Write clean, maintainable, and scalable code.
  • Contribute to knowledge sharing of new technologies and solutions which fall within the team’s area of expertise.
  • Offer guidance and mentorship to junior and intermediate team members.
  • Develop and maintain documentation for new and existing features and integrations.
  • Develop an understanding of company goals.
  • Perform other duties as assigned.

Qualifications:

  • University degree or college diploma in a recognized technical, vocational, or academic program (preferably in Engineering or Computer Science) or equivalent work experience.
  • 5+ years building rich, complex web applications.
  • Experience architecting and augmenting large software systems.
  • Extensive fullstack experience with Nodejs/AWS/Reactjs and the TypeScript ecosystem.
  • Experience with microservices.
  • Experience working with MongoDB.
  • Experience with back-end development using NestJS.
  • Understanding of web security best practices and data protection.
  • Knowledge of containerization using Docker and orchestration with Kubernetes.
  • A passion for clean, reusable, and well-structured code.
  • Ability to communicate efficiently.
  • Ability to mentor, coach, and work with others collaboratively.
  • A commitment to continuous improvement, continuous learning, and knowledge sharing.

\nAbout our Engineering Team:Our fully remote engineering team fosters a learning culture that encourages professional development. Some of the highlights of the team environment include:

  • Approachable, a supportive leadership team with extensive technical experience and ability.
  • Training and professional development budgets.
  • Knowledge sharing through power-ups.
  • Learning events and book clubs that help the team develop their skills and create a safe, supportive environment.
  • Twice-annual hackathons that provide opportunities to explore interests and practice new technical skills.
  • Opportunities to share your knowledge and experience and mentor others.

In addition, we provide amazing opportunities for career advancement. We provide well-defined and documented career progression paths to our engineering team members that provide clear expectations and requirements for advancement in our fast-growing environment.As we scale our team, you’ll have the opportunity to work on challenging projects using a modern tech stack and cutting-edge systems, including microservices and micro-frontends, with industry-leading tools such as NodeJS, React, TypeScript, Kafka, and more.Perks we offer at Zensurance:

  • Opportunity to work for Canada’s fastest-growing #insurtech scale-up
  • Primarily remote work environment available to everyone
  • Laptop, extra monitor and main accessories are provided
  • Extra home office and supplies allowance to help with work-from-home set up
  • Comprehensive and flexible health and dental plans to suit all lifestyles, including mental health
  • Health/Personal Spending Accounts to subsidize your healthy habits and purchases
  • Parental Leave Top Up
  • Weekly Friday companywide huddles for casual catch-ups with other departments
  • Build next-level relationships with your peers through scheduled companywide virtual and in-person team-building events
  • Be a part of something special. We are confident you won’t find any other insurance company like us 🙂

Who we are. What we’re building.Business is hard work, insurance doesn’t have to be!At Zensurance we believe that teamwork makes the dream work.We are passionate about providing business owners with the best insurance solutions at great rates through an online and easy-to-use platform.Our secret sauce is all about our culture. Here at Zensurance our culture is built on four core values that we live and breathe daily. They are:INTEGRITY: We do what’s right.INCLUDE: We are an open and safe space for all.INVENT: We take an innovative approach to creating straightforward solutions for our customers.DELIVER: We set ambitious goals and hold ourselves accountable for achieving them.Zensurance celebrates diversity in its workforce structure and encourages applications from all backgrounds.Zensurance is an inclusive employer that celebrates diversity in its workforce structure. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the recruiter if you require accommodation; to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation will be addressed confidentially.We understand that looking for a new exciting opportunity can be time-consuming. We truly appreciate your time in going through the job posting and applying for a position with us.

Zensurance – Senior Commercial Insurance Broker – Complex Risk (Remote First) – Toronto, ON

Company: Zensurance

Location: Toronto, ON

Expected salary:

Job date: Wed, 11 Dec 2024 03:22:56 GMT

Job description: Zensurance is a scale-up InsurTech company that is re-imagining the commercial insurance market. At Zensurance, we want to empower small businesses across Canada to thrive by offering an honest, simplified, and modern approach to insurance. Our main recipe is a combination of modern technology and insurance industry expertise powered by our talented team members.Being a technology-forward company, we utilize various tools and platforms to create fun, engaging and meaningful work experiences for our employees, as a remote-first company.We are boldly going where no insurance broker has gone before!As a Senior Broker on our complex risk (Elite) team, you will play a key role in retaining and fostering strong relationships with our larger clients in our commercial book of business. In this role, you will work to retain a combination of our “Elite” clients such as high premium clients and complex files. You will also be responsible to act as a mentor to team members, contribute to workflow improvements through testing, and collaborate with the engineering team as needed.Reporting to your Team Lead, this position requires maintaining a high level of professionalism, quality, and going above and beyond with each client interaction. \nResponsibilities:

  • Deliver an exceptional client experience with each interaction taking into consideration the needs of the Elite client portfolio.
  • Proactively manage the renewal process for existing Elite clients in advance of their renewal date, remarketing as needed.
  • Assess the unique insurance requirements of high premium accounts by conducting a needs analysis, risk consultation, and making appropriate coverage recommendations based on the client’s current business operation and exposure.
  • Act as a primary contact between the Accounts and Renewal team, working collaboratively with Elite Brokers, to provide a positive client and insurer interaction and create win-win solutions.
  • Liaise with insurance partners to negotiate the best possible insurance package to meet the needs of the client.
  • Handle overflow of non-Elite renewals as needed.
  • Be a mentor and work towards elevating the experience and knowledge of new and existing team members.
  • Participate in projects to support process improvement, workflow testing, and collaborating with other Elite Brokers as well as the engineering teams.
  • Other duties, as assigned.

Qualifications:

  • 3+ years of experience within the commercial insurance industry.
  • Provincial Insurance License in good standing.
  • CAIB, CIP, or other insurance relationship designation is considered an asset.
  • Superior attention to detail, time management, and prioritization skills.
  • Ability to work independently and manage multiple projects simultaneously.
  • Excellent client service orientation both internally and externally.

\nPerks we offer at Zensurance:

  • Opportunity to work for Canada’s fastest-growing #insurtech scale-up
  • Primarily remote work environment available to everyone
  • Laptop, extra monitor and main accessories are provided
  • Extra home office and supplies allowance to help with work-from-home set up
  • Comprehensive and flexible health and dental plans to suit all lifestyles, including mental health
  • Health/Personal Spending Accounts to subsidize your healthy habits and purchases
  • Parental Leave Top Up
  • Weekly Friday companywide huddles for casual catch-ups with other departments
  • Build next-level relationships with your peers through scheduled companywide virtual and in-person team-building events
  • Be a part of something special. We are confident you won’t find any other insurance company like us 🙂

Who we are. What we’re building.Business is hard work, insurance doesn’t have to be!At Zensurance we believe that teamwork makes the dream work.We are passionate about providing business owners with the best insurance solutions at great rates through an online and easy-to-use platform.Our secret sauce is all about our culture. Here at Zensurance our culture is built on four core values that we live and breathe daily. They are:INTEGRITY: We do what’s right.INCLUDE: We are an open and safe space for all.INVENT: We take an innovative approach to creating straightforward solutions for our customers.DELIVER: We set ambitious goals and hold ourselves accountable for achieving them.Zensurance celebrates diversity in its workforce structure and encourages applications from all backgrounds.Zensurance is an inclusive employer that celebrates diversity in its workforce structure. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the recruiter if you require accommodation; to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation will be addressed confidentially.We understand that looking for a new exciting opportunity can be time-consuming. We truly appreciate your time in going through the job posting and applying for a position with us.

Zensurance – Underwriting Assistant (Remote First) – Toronto, ON

Company: Zensurance

Location: Toronto, ON

Expected salary:

Job date: Thu, 28 Nov 2024 01:37:31 GMT

Job description: Zensurance is a scale-up InsurTech company that is re-imagining the commercial insurance market. At Zensurance, we want to empower small businesses across Canada to thrive by offering an honest, simplified, and modern approach to insurance. Our main recipe is a combination of modern technology and insurance industry expertise powered by our talented team members.Being a technology-forward company, we utilize various tools and platforms to create fun, engaging and meaningful work experiences for our employees, as a remote-first company.We are boldly going where no insurance broker has gone before!At Zensurance, delivering a positive customer experience is core to our values.Do you consider yourself a detail-oriented underwriting professional? We are looking for an Underwriting Assistant that embodies our values of creating positive outcomes with a passion and persistence for delivering an exceptional customer experience with each interaction.Reporting to the Team Lead, Underwriting, you will be interacting with internal and external Insurers, staff, and other departments to ensure strong relationship management. Data integrity is at the core of this role and you will provide support in all underwriting processes to help the team’s objectives. \nResponsibilities

  • Document issuance and endorsement approval for all in-house programs.
  • Provide support across all underwriting processes to help meet the team’s objectives.
  • Adhere to underwriting standards and good practices to minimize risk.
  • Oversee and manage the referral process to ensure work is being distributed correctly.
  • Take ownership of the data integrity; ensure the information on file is accurate and up to date for in-house program policies.
  • Act as a resource to our broker team for any additional information required to underwrite accounts.
  • Ensure full understanding of in-house program underwriting requirements, including endorsements and limits.
  • Adhere to Service Level Agreements of both Zensurance and our partner markets.
  • Maintain quality controls and check work for accuracy.
  • Escalate as required difficult/complex items and customer complaints or inquiries to the Underwriter or Team Lead, Underwriting.
  • Develop effective working relationships with internal and external stakeholders.
  • Perform various other duties.

Requirements

  • 1+ years of insurance experience.
  • College Diploma or University Degree, or equivalent work experience.
  • Experience in Personal Lines or Commercial Property/Casualty insurance underwriting is preferred.
  • General Knowledge of all areas of general insurance coverage.
  • Demonstrated ability to effectively manage time and prioritize tasks to meet tight deadlines, ensuring efficient workflow and timely completion of projects.
  • Exemplary attention to detail and a dedicated work ethic, producing high-quality work and ensuring accuracy in all tasks to meet organizational standards and objectives.
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to maintain confidentiality and exercise discretion.
  • Dedicated team player, actively collaborating with colleagues to achieve common goals, contribute to team success, and foster a positive work environment through effective communication and cooperation.

\nPerks we offer at Zensurance:

  • Opportunity to work for Canada’s fastest-growing #insurtech scale-up
  • Primarily remote work environment available to everyone
  • Laptop, extra monitor and main accessories are provided
  • Extra home office and supplies allowance to help with work-from-home set up
  • Comprehensive and flexible health and dental plans to suit all lifestyles, including mental health
  • Health/Personal Spending Accounts to subsidize your healthy habits and purchases
  • Parental Leave Top Up
  • Weekly Friday companywide huddles for casual catch-ups with other departments
  • Build next-level relationships with your peers through scheduled companywide virtual and in-person team-building events
  • Be a part of something special. We are confident you won’t find any other insurance company like us 🙂

Who we are. What we’re building.Business is hard work, insurance doesn’t have to be!At Zensurance we believe that teamwork makes the dream work.We are passionate about providing business owners with the best insurance solutions at great rates through an online and easy-to-use platform.Our secret sauce is all about our culture. Here at Zensurance our culture is built on four core values that we live and breathe daily. They are:INTEGRITY: We do what’s right.INCLUDE: We are an open and safe space for all.INVENT: We take an innovative approach to creating straightforward solutions for our customers.DELIVER: We set ambitious goals and hold ourselves accountable for achieving them.Zensurance celebrates diversity in its workforce structure and encourages applications from all backgrounds.Zensurance is an inclusive employer that celebrates diversity in its workforce structure. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the recruiter if you require accommodation; to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation will be addressed confidentially.We understand that looking for a new exciting opportunity can be time-consuming. We truly appreciate your time in going through the job posting and applying for a position with us.

Zensurance – Team Lead, Commercial Accounts (Remote First) – Toronto, ON

Company: Zensurance

Location: Toronto, ON

Expected salary:

Job date: Thu, 05 Dec 2024 02:58:04 GMT

Job description: Zensurance is a scale-up InsurTech company that is re-imagining the commercial insurance market. At Zensurance, we want to empower small businesses across Canada to thrive by offering an honest, simplified, and modern approach to insurance. Our main recipe is a combination of modern technology and insurance industry expertise powered by our talented team members.Being a technology-forward company, we utilize various tools and platforms to create fun, engaging and meaningful work experiences for our employees, as a remote-first company.We are boldly going where no insurance broker has gone before!We are looking for a Team Lead to join our growing Accounts Team! This is an excellent opportunity for an individual who thrives in process implementation and improvement while coaching and mentoring a team of brokers striving to provide a first-class customer experience.Reporting to the Associate Director of Accounts, in this role, you will be required to mentor and coach a team of Commercial Accounts Brokers in addition to monitoring and improving best practices and process improvement for our clients. Customer experience and coaching ability are at the core of this position, seeking every opportunity to nurture your Accounts team members to deliver results. \nResponsibilities:

  • Leadership:
  • Develop a deep understanding of company goals and initiatives, which cascade down to the team and individual level.
  • Set team objectives, oversee team’s day-to-day activities ensuring all talks are completed within Service Level Agreements and goals are met.
  • Manage individual performance goals-setting. Create impactful performance plans. Provide motivation, coaching, training and developmental opportunities to team members to ensure they perform to required standards and achieve agreed upon objectives.
  • Create an inspiring team environment with an open communication culture.
  • Perform monthly audits to ensure team quality standards are met and exceeded, provide just-in-time coaching on the identified performance gaps.
  • Identify training needs, assist with facilitating training sessions and implementing procedures, provide new hires onboarding as well as continuous team learning sessions with existing team members.
  • Perform regular 1:1 meetings with direct reports along with productive weekly team meetings, to elevate high performance.
  • Manage and oversee all client escalations with integrity and professionalism.
  • Champion internal process optimization to improve efficiencies and remove manual hurdles across the team.
  • Manage team’s staffing plans, ensure adequate resource coverage and conduct interviews when necessary.
  • Establish relationships within the Sales leadership team. Communicate updates to the team and provide feedback to management.
  • Other duties as assigned.
  • Account & Client Management:
  • Meet existing clients’ needs.
  • Perform daily tasks and projects. Guide the team to ensure company standards and procedures are followed.
  • Optimize productivity by reviewing and analyzing current processes and procedures.
  • Identify opportunities to create/improve efficiencies and enhance service delivery.
  • Demonstrate a thorough understanding of our insurance products, internal processes and systems and help clients and your team with any questions.
  • Liaise with other departments to identify challenges and solutions that will enable the streamlining of processes and remove manual hurdles across the teams.
  • Facilitate customer journey map and make improvements to elevate customer satisfaction.
  • Consistently delivering results on set targets.
  • Provide solutions and support for complex tickets.
  • Other duties as assigned.

Requirements:

  • RIBO license required.
  • 3+ years of commercial lines experience.
  • 1+ years of experience in a supervisory or management role is an asset.
  • Persistence and agility to meet set targets consistently.
  • Able to communicate efficiently with stakeholders.
  • Attention to detail and demonstrated flexibility in managing multiple clients at a time.
  • CAIB/CIP/CRM designations are assets.

\nPerks we offer at Zensurance:

  • Opportunity to work for Canada’s fastest-growing #insurtech scale-up
  • Primarily remote work environment available to everyone
  • Laptop, extra monitor and main accessories are provided
  • Extra home office and supplies allowance to help with work-from-home set up
  • Comprehensive and flexible health and dental plans to suit all lifestyles, including mental health
  • Health/Personal Spending Accounts to subsidize your healthy habits and purchases
  • Parental Leave Top Up
  • Weekly Friday companywide huddles for casual catch-ups with other departments
  • Build next-level relationships with your peers through scheduled companywide virtual and in-person team-building events
  • Be a part of something special. We are confident you won’t find any other insurance company like us 🙂

Who we are. What we’re building.Business is hard work, insurance doesn’t have to be!At Zensurance we believe that teamwork makes the dream work.We are passionate about providing business owners with the best insurance solutions at great rates through an online and easy-to-use platform.Our secret sauce is all about our culture. Here at Zensurance our culture is built on four core values that we live and breathe daily. They are:INTEGRITY: We do what’s right.INCLUDE: We are an open and safe space for all.INVENT: We take an innovative approach to creating straightforward solutions for our customers.DELIVER: We set ambitious goals and hold ourselves accountable for achieving them.Zensurance celebrates diversity in its workforce structure and encourages applications from all backgrounds.Zensurance is an inclusive employer that celebrates diversity in its workforce structure. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the recruiter if you require accommodation; to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation will be addressed confidentially.We understand that looking for a new exciting opportunity can be time-consuming. We truly appreciate your time in going through the job posting and applying for a position with us.

Zensurance – Team Lead, Engineering (Remote First) – Toronto, ON

Company: Zensurance

Location: Toronto, ON

Expected salary:

Job date: Thu, 05 Dec 2024 03:56:35 GMT

Job description: Zensurance is a scale-up InsurTech company that is re-imagining the commercial insurance market. At Zensurance, we want to empower small businesses across Canada to thrive by offering an honest, simplified, and modern approach to insurance. Our main recipe is a combination of modern technology and insurance industry expertise powered by our talented team members.Being a technology-forward company, we utilize various tools and platforms to create fun, engaging and meaningful work experiences for our employees, as a remote-first company.We are boldly going where no insurance broker has gone before!We are looking for a Team Lead, Engineering for our Payments Team. The Payments Team is responsible for understanding, evaluating, and improving our checkout experience which includes customer data confirmation, e-sign, financing, payment collection and invoicing integrations backed by third-party solutions and built using the MERN stack.As a Team Lead, you will mentor and coach your team to deliver quality features and products. You will also review the code and contribute as necessary to the team’s success. Additionally, you will set an example for your team to work cross-functionally, by collaborating with other Team Leads to discuss engineering and leadership best practices, and give input on engineering decisions. Finally, you bring the right level of technical expertise to guide the team through serious technical challenges.This role will report directly to the Director, Engineering and this is a great opportunity for someone who wants to be part of a scaling application solution.This is a remote-first role within Canada. #LI-Remote \nResponsibilities:

  • Collaborate with Engineering Leadership – other team leads and engineering managers – on cross-team engineering topics such as goal setting and best practices.
  • Coach and Mentor team members to foster a self-organizing and cross-functional team.
  • Identify areas of improvement and growth for your direct reports and measure their progress toward their objectives over time.
  • Develop and monitor team goals and performance metrics.
  • Work with the Product Manager and team members to ensure business requirements are understood and broken down into actionable tasks that can be estimated by the development team.
  • Work with your team to develop, define, and maintain your team charter.
  • Promote knowledge sharing and an open, safe work environment.
  • Discuss strategy and outline tradeoffs of potential software solutions.
  • Collaborate with project stakeholders and the development team to design and build scalable, user-friendly systems for our customers and in-house tooling.
  • Understand the processes and the workflows necessary to implement, test, deploy, monitor and release features and fixes.
  • Evaluate, define, and implement monitoring strategies and contingency plans for areas of the platform that rely on third-party vendors.
  • Perform administrative functions such as reviewing and writing reports, approving expenditures, enforcing rules, and writing up reviews or recommendations.
  • Foster an environment of continuous learning and improvement.
  • Attend and participate in leadership development training programs (internally and externally).
  • Perform other duties as assigned.

Requirements:

  • University degree or college diploma in a recognized technical, vocational or academic program (preferably in Engineering or Computer Science) or equivalent work experience.
  • 6+ years of work experience in a software engineering or development capacity.
  • 3+ years of experience managing other developers on a product team.
  • Experience in the management tools such as goal-setting frameworks (i.e., OKRs, SMART goals).
  • Experience in giving and receiving constructive feedback, conducting performance management, coaching and mentoring less experienced professionals and effectively delegating work.
  • Ability to make decisions and achieve results in ambiguous situations, utilizing critical thinking and problem-solving skills.
  • Experience creating resilient and highly available integration with third party systems.
  • Experience with the following concepts and technologies: JavaScript ecosystem (MongoDB, NodeJS and TypeScript), AWS, Micro Services, Micro Frontends, Queue, REST APIs, and SOAP integration.
  • A passion for clean, reusable, and well-structured code.

Nice to Have:

  • Conceptual understanding of: Infrastructure as Code, containerization, and Kubernetes.
  • Experience with the following concepts and technologies is an asset: JavaScript tooling and frameworks (

, , React, Jest, NX, and Webpack). * Experience working with payments or accounting platforms is a big plus (SAP, Xero and Stripe).\nAbout our Engineering Team:Our fully remote engineering team fosters a learning culture that encourages professional development. Some of the highlights of the team environment include:

  • Approachable, a supportive leadership team with extensive technical experience and ability.
  • Training and professional development budgets.
  • Knowledge sharing through power-ups.
  • Learning events and book clubs that help the team develop their skills and create a safe, supportive environment.
  • Twice-annual hackathons that provide opportunities to explore interests and practice new technical skills.
  • Opportunities to share your knowledge and experience and mentor others.

In addition, we provide amazing opportunities for career advancement. We provide well-defined and documented career progression paths to our engineering team members that provide clear expectations and requirements for advancement in our fast-growing environment.As we scale our team, you’ll have the opportunity to work on challenging projects using a modern tech stack and cutting-edge systems, including microservices and micro-frontends, with industry-leading tools such as NodeJS, React, TypeScript, Kafka, and more.Perks we offer at Zensurance:

  • Opportunity to work for Canada’s fastest-growing #insurtech scale-up
  • Primarily remote work environment available to everyone
  • Laptop, extra monitor and main accessories are provided
  • Extra home office and supplies allowance to help with work-from-home set up
  • Comprehensive and flexible health and dental plans to suit all lifestyles, including mental health
  • Health/Personal Spending Accounts to subsidize your healthy habits and purchases
  • Parental Leave Top Up
  • Weekly Friday companywide huddles for casual catch-ups with other departments
  • Build next-level relationships with your peers through scheduled companywide virtual and in-person team-building events
  • Be a part of something special. We are confident you won’t find any other insurance company like us 🙂

Who we are. What we’re building.Business is hard work, insurance doesn’t have to be!At Zensurance we believe that teamwork makes the dream work.We are passionate about providing business owners with the best insurance solutions at great rates through an online and easy-to-use platform.Our secret sauce is all about our culture. Here at Zensurance our culture is built on four core values that we live and breathe daily. They are:INTEGRITY: We do what’s right.INCLUDE: We are an open and safe space for all.INVENT: We take an innovative approach to creating straightforward solutions for our customers.DELIVER: We set ambitious goals and hold ourselves accountable for achieving them.Zensurance celebrates diversity in its workforce structure and encourages applications from all backgrounds.Zensurance is an inclusive employer that celebrates diversity in its workforce structure. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the recruiter if you require accommodation; to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation will be addressed confidentially.We understand that looking for a new exciting opportunity can be time-consuming. We truly appreciate your time in going through the job posting and applying for a position with us.

Zensurance – Senior Site Reliability Engineer (Remote First) – Toronto, ON

Company: Zensurance

Location: Toronto, ON

Expected salary:

Job date: Sat, 16 Nov 2024 06:57:28 GMT

Job description: , and more. Perks we offer at Zensurance: Opportunity to work for Canada‘s fastest-growing #insurtech scale-up Primarily remote… to empower small businesses across Canada to thrive by offering an honest, simplified, and modern approach to insurance…

Zensurance – Business Operations Manager (Remote First) – Toronto, ON

Company: Zensurance

Location: Toronto, ON

Expected salary:

Job date: Sat, 23 Nov 2024 23:47:53 GMT

Job description: to empower small businesses across Canada to thrive by offering an honest, simplified, and modern approach to insurance… for our employees, as a remote-first company. We are boldly going where no insurance broker has gone before! As a Business…