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Company: Scotiabank
Location: Toronto, ON
Job description: Requisition ID: 201606Salary Range: –Please note that the Salary Range shown is a guideline only. Salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Global Transaction BankingGlobal Transaction Banking (GTB) is the payments and transaction engine of Scotiabank. We support Small Business, Commercial and Corporate clients with effective treasury management solutions coupled with a best-in-class service model, making it easy for clients to do business with us.As businesses build their digital capabilities and transform their operating models, their payment needs are evolving too. Boasting a unique global footprint, GTB’s comprehensive suite of innovative banking solutions help our business clients generate operational efficiencies, streamline and simplify payments, improve working capital performance, and mitigate financial risk.At Scotiabank, we embrace your strengths, ideas, and ambitions. GTB is a fast-growing team with a focus on the Americas, particularly Canada, the U.S., Mexico, and we are seeking top tier talent to complement our organization.Join a purpose-driven winning team, committed to results, in an inclusive and high-performing culture.PurposeContributes to the overall success of the Global Transaction Banking business lines globally by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted follow governing regulations, internal policies and procedures.The Digital Product Owner, Channels is responsible for continuous and early delivery of business value. They are responsible for identifying capabilities, features, and potential risks for the product’s vision by working with end users, stakeholders, the agile team and business Subject Matter Experts (SMEs) to produce high quality features that will change the way the that customers interact with the Bank.In collaboration with the agile team, the Digital Product Owner, Channels will be engaged throughout the different phases of the product lifecycle and will actively evolve the product roadmap. The Product Owner, Channels will be expected to represent the voice of the customer and help to prioritize the backlog. Moreover, the incumbent will be expected to enable peers and tirelessly advocate for the vision and customer experience they’ve been entrusted with. This will require to work with a cross-functional global team, focusing on the Americas, particularly the North American Corridor (USA, Canada and Mexico) and also working with partners across the rest of the Bank’s international footprint.What You’ll Do:Contributes to the overall success of the Global Transaction Banking business lines globally by ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted follow governing regulations, internal policies and procedures.The Digital Product Owner, Channels is responsible for continuous and early delivery of business value. They are responsible for identifying capabilities, features, and potential risks for the product’s vision by working with end users, stakeholders, the agile team and business Subject Matter Experts (SMEs) to produce high quality features that will change the way the that customers interact with the Bank.In collaboration with the agile team, the Digital Product Owner, Channels will be engaged throughout the different phases of the product lifecycle and will actively evolve the product roadmap. The Product Owner, Channels will be expected to represent the voice of the customer and help to prioritize the backlog. Moreover, the incumbent will be expected to enable peers and tirelessly advocate for the vision and customer experience they’ve been entrusted with. This will require to work with a cross-functional global team, focusing on the Americas, particularly the North American Corridor (USA, Canada and Mexico) and also working with partners across the rest of the Bank’s international footprint.Product Vision & Strategy:
- Develop and manage a multi-year vision, strategy, and roadmap for multi-national, digital banking platform, collaborating with cross-functional teams, based on customer feedback and data-driven insights
Product Development:
- Define features, themes and epics in suitable levels of detail and prioritize them based on their respective business value
- Create, prioritize, and maintain the product backlog. Define detailed user stories, acceptance criteria/Specification By Examples, creating a common understanding of functional requirements with your squad and ensuring that the backlog items are clearly defined and ready for development.
- Collaborate with your squad to ensure that the product conforms with business requirements. This includes actively participating in sprint planning, review, and retrospective meetings.
- Partner with UX and design to create seamless digital customer experiences that supports customers cash management needs
- Work with internal Risk & Compliance partners to ensure product suite meets evolving regulatory, compliance, legal, and internal policy requirements
Stakeholder Management:
- Act as the primary liaison between the stakeholders (including customers, business leaders, and the technology team). This includes communicating effectively across diverse audiences, managing expectations, resolving conflicts, and ensuring that everyone is aligned on the product goals and business priorities
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
Product Rollout and Post-Launch:
- Work with Sales, Marketing, Support teams to define the Go-to-market strategy and ensure successful launch
- Post-launch, monitor product performance by tracking key metrics and user feedback, and adjust the product strategy and backlog as necessary.
What You’ll Bring:
- Bachelor’s Degree in business, finance, economics or another relevant field
- Masters / MBA considered an asset
- Bachelor’s Degree in business, finance, economics or another relevant field
- Masters / MBA considered an asset
- Experience influencing others through persuasive communication rather than authority
- Strong proficiency in data analysis and the ability to identify key success metrics
- Ability to uncover, understand and passionately communicate all aspects of the problem area
- Ability to dive deep into complex details and connect-the-dots to get to a solution that can be commercialized
- Cross-cultural skills and an ability to interact effectively with teams in different geographies
- Has a consistent track record of building relationships with stakeholder across the organization
- An acute attention to detail while demonstrating the ability to thrive in high pressure/deadline driven situations
- The ideal candidate must be capable of demonstrating critical thinking skills and creative problem solving
- Flexible and open, able to work in a highly collaborative and continually changing business environment
- Maintains current knowledge of industry trends as well as a passion for continued learning and acquisition of new skills
- In addition to fluent English, fluency in Spanish is an asset
Work Arrangement:
- Work in a standard hybrid-based environment; non-standard hours are a common occurrence.
- Fast-paced, highly collaborative and open environment, where all team members are visible and constantly interacting.
- Team’s charts (Program Dashboard, Iteration Backlog, Story map, Product Backlog, etc.) are visible and tracked across the team’s shared workspace.
- Periodic speaking occasions, presentations, stand-up meetings, etc.
- Require a moderate degree of mobility – primarily phone, meetings, laptop.
- Occasional commute to different locations of the bank may be required.
#LI-HybridInterested?
If your experience is closely related but doesn’t align perfectly with every qualification, we do encourage you to apply – you might be the right candidate for this or other roles at Scotiabank!
At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That’s why we work to grow and diversify talent and engage employees in a performance-oriented culture.What’s in it for you?
Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
The posting is for a Digital Product Owner, Channels at Scotiabank’s Global Transaction Banking unit. The role involves developing and managing a vision, strategy, and roadmap for a digital banking platform, collaborating with teams, prioritizing features, and ensuring the product meets business requirements. Responsibilities also include stakeholder management, product rollout, and post-launch monitoring. The ideal candidate will have a Bachelor’s degree in business or finance, experience in data analysis, strong communication skills, and the ability to work in a dynamic, collaborative environment. The position is based in Toronto, Canada, and fluency in Spanish is an asset.
Position: Customer Service Representative
Company: Confidential
Location: Toronto, ON
Salary: $18.00 – $20.00 per hour
Job Type: Full-time, Permanent
We are looking for a Customer Service Representative to join our team. The ideal candidate will be responsible for responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
Responsibilities:
– Answer incoming customer calls and respond to customer inquiries
– Resolve customer issues in a timely and professional manner
– Provide product information and answer questions about services
– Process orders and update customer accounts
– Keep accurate records of customer interactions and transactions
– Collaborate with team members to improve customer service processes
Qualifications:
– High school diploma or equivalent
– Previous customer service experience is an asset
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to multitask and work in a fast-paced environment
– Proficient in Microsoft Office applications
If you are a customer-focused individual with strong communication skills and a passion for helping others, we would love to hear from you. Apply now to join our team as a Customer Service Representative.
Expected salary:
Job date: Fri, 05 Jul 2024 22:01:24 GMT
