Job title: Manager Digital Performance and Customer Value
Company: Scotiabank
Job description: Requisition ID: 130206
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose:
The Manager, Customer Value and Digital Performance plays a key role in providing support to Canadian Banking Finance and Canadian Banking Leadership, contributing to the strategic direction of Digital as well as to the integrity and success of the Digital Channel. The position supports the Director, Customer Value & Digital Performance. In fulfilling the role, the incumbent must work heavily with various stakeholders within Canadian Banking and interact with Finance Executives. In addition, the incumbent will also participate in various projects and initiatives that continue to enhance Channel Performance.
Key Job Accountabilities:
- Provide oversight and plan support to the Digital Factory Canada P&L by collaborating with business and technical partners (Digital Factory, Analytics, Customer Experience, Marketing, Enterprise Strategy, etc.) to establish trends, understand history, identify opportunities for growth, and provide actionable insights on Digital Performance
- Effectively champion data driven decision making and:
– strategizing on and assisting in the development of data metrics and indicators to provide insights, drive business value and the ability to respond to requests for ad hoc reports efficiently in support of Sales Channel and Canadian Banking goals
– investigating and becoming an expert in available data sources of data, transform and determine how they can be interpreted for analysis
– producing data assets through the use of business acumen, statistical, and visualization techniques
- Plan, Forecast and Report financial and other metrics for Digital/other Channels; own end-to-end Month-end, Quarter-end and Year-end reporting and analysis of Digital channel performance
- Support the Canadian Banking CFO in identifying drivers, solve concerns and summarize and provide commentary/recommendations on channel performance across products
- Maintain an understanding of the financial services industry, competitive pressures and trends in digital banking
- Research, explore and identify alternatives to maximize benefits and increase revenues while minimizing costs
- Represent Canadian Banking Finance as a subject matter expert in project meetings with stakeholders, ensuring that all impacts to channel performance and measurements are understood and maintained
- Review and Support product costing process and methodology by:
– examining and understanding the methodology of the costing system as it relates to Canadian Banking products
– working with user and support groups to better align product and operational processes to the key business drivers underlying the cost model, and in the process, identify potential issues and recommend cost effective solutions
- Drive the enablement of Digital Self-Serve reporting to Canadian Banking Finance stakeholders
- Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
- Champion a high performing environment and contributes to an inclusive work environment
Experience & Education:
- You have 3-5 years of experience in some or all of: Digital Banking, Reporting, Analytics and Strategy
- You have experience in working with and manipulating large data sets
- You have very strong skills in Excel, Power Point and Word
- You are proactive with strong presentation and written communication skills
- You have strong facilitation skills with proven accomplishments leading cross-functional teams
- Flexibility is required to adapt to a wide variety of tasks & functions with changing demands
- You are a strong problem solver and have a flair for getting things done
- You have excellent organizational and analytical skills with strong attention to detail
- You have a curious and experimental mindset to drive innovation amidst uncertainty
- You have strong verbal and written communication skills with the ability to engage and influence stakeholders at different levels in the organizations
Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
Expected salary:
Location: Toronto, ON
Job date: Thu, 11 Nov 2021 23:56:39 GMT
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