Day: March 31, 2022

Job title: Digital Customer Journey & Experience (Surveys)

Company: Teamrecruiter.com

Job description: “The start date of this job is flexible and in order to find the best candidate the job may remain open much longer than the date mentioned on this posting…..or you may be asked to start sooner than the expected start date if you are able to do so!”

URGENT: Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number.

Please mention the job title above in the subject line
The recruiter in charge of this role is Sunita

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.

One of our Telecommunication clients is looking for a Digital Customer Journey & Experience (Surveys)
Length: 1 year contract with a possibility of an extension
Location: Hybrid – Toronto

JOB DESCRIPTION:
This role will be supporting the current PO on the Voice of the Customer team. You will be formulating first drafts for surveys, actioning on customer feedback and working with the team on survey launches. You will also be collaborating closely with the other VoC Primes throughout Digital. Occasionally, you will need to present their findings to your team.

The following tools are used for the VoC team:
Decibel Insights. This is used to record user sessions and provide click maps on our web pages and plays an integral part on how we identify areas of improvement for user experience.
Qualtrics. Our voice of customer survey tool. This tool is used to survey users of our sites and provides qualitative feedback which again is integral in identifying gaps in user experience.
Adobe Analytics & DataStudio Dashboards. Decibel and Qualtrics integrate with Adobe Analytics and DataStudio to provide a holistic view of our customer interactions. They are the core tools we use to make data-driven decisions.

Your work will enable team members to collect and analyse customer feedback to improve our digital experience. To do this, you will manage stakeholder requirements & documentation, data solutions & processes, and facilitate a community of VoC Primes & the Product Owner. You will coordinate stakeholders and vendors through regular meetings and support the team by assisting with dashboard creation or troubleshooting, new survey launches and existing survey troubleshooting, providing tool access, while creating and managing JIRA tickets.

REQUIRED EXPERIENCE/SKILLSET:

Must have skills:

• 3+ years’ experience in creating surveys and analyzing customer feedback.
• Familiar with survey software and heat mapping tools (Qualtrics and Decibel at Digital) and session recording tools
• Strong presentation skills and designing decks

Nice to have skills:

• Experience with JIRA
• Reporting skills using Adobe analytics, Google Analytics, Data Studio

3. Background in Agile, Scrum

• A great communicator, self-motivating, and able to develop relationships with multiple teams & stakeholders
• Experience with querying tools
• A passion for user experience and improvement cycles
• Previous experience with other voice of the customer tools, user session replay tools, digital analytics tools, marketing and/or digital experience

Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply !

Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES!

Expected salary:

Location: Toronto, ON

Job date: Thu, 31 Mar 2022 04:50:47 GMT

Apply for the job now!