Counsel – Hilton Grand Vacations – Orlando, FL

Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Thu, 26 Jun 2025 01:15:19 GMT

Job description:

Job Title: Legal Counsel – Business Affairs

Job Description:

We are seeking a proactive and detail-oriented Legal Counsel to join our dynamic team. The ideal candidate will provide day-to-day legal advice and counsel on a wide range of business matters, with a particular focus on development, sales, marketing, and consumer relations.

Key Responsibilities:

  • Legal Guidance: Offer expert legal counsel to internal stakeholders, ensuring compliance with relevant laws and regulations in all marketing and sales initiatives.
  • Contract Drafting and Negotiation: Draft, review, and negotiate marketing and sales agreements with third-party developers and external sellers to protect the company’s interests and foster successful partnerships.
  • Ongoing Support: Provide continuous legal support and advice on marketing strategies, sales frameworks, and consumer protection issues, addressing potential risks and ensuring strategic alignment.
  • Collaboration: Work closely with various departments, including marketing, sales, and product development, to ensure that legal considerations are integrated into business practices and decision-making processes.
  • Risk Management: Identify potential legal issues and proactively offer solutions to mitigate risks in marketing and sales operations.

Qualifications:

  • Juris Doctor (JD) degree with a valid license to practice law.
  • Proven experience in corporate legal matters, particularly in marketing, sales, and consumer issues.
  • Strong negotiation skills and a track record of drafting and managing contracts.
  • Excellent communication and interpersonal abilities, with the capacity to work collaboratively across teams.

Join our team and play a crucial role in shaping our legal strategy in a fast-paced business environment!

WCG International Consultants Ltd. – Service Design Specialist – Toronto, ON

Company: WCG International Consultants Ltd.

Location: Toronto, ON

Expected salary: $70000 – 75000 per year

Job date: Sat, 14 Jun 2025 22:22:26 GMT

Job description: Company DescriptionWe believe in the power of work. Since 1994, we’ve been partnering with governments and local agencies across Canada to create sustainable employment opportunities for people, businesses and communities. We understand that work gives hope, strengthens relationships and drives economic growthJob DescriptionAbout the roleLocation: Remote – CanadaTravel Expectations: As required for meetings/events within CanadaApplication deadline: July 04, 2025Interviewing timeline: Between July 07th and 25thExpected Start Date: August 04, 2025Like WCG, you believe in the power of work. As the Service Design Specialist, you’ll be responsible for analyzing data and feedback, and systemize initiatives. You will provide support, build guides, processes and tools to develop solutions to ensure contractual KPIs are met and to support quality and improvement.What you’ll do

  • Ensure systems and processes are developed to maximize the efficiency of program resources
  • Continuously enhance the Service Management Framework and Service Delivery Model that guides Service Providers including service delivery policies, customer service standards and key performance indicators
  • Design and document internal business processes, including engaging Subject Matter Experts (SMEs), approval, and deployment
  • Design and maintain all program supporting documentation, including jobseeker and employer forms, systems user guides, etc
  • Support the Customer Satisfaction Framework including feedback mechanism, analysis, and reporting requirements to feed continuous improvement plans
  • Monitor policy and regulatory updates to ensure changes are reported and incorporated in all policy and procedure documentation

QualificationsWhat you bring

  • 3+ years Employment/Vocational Services business management experience
  • Advanced understanding of, and experience working in and managing, government funded contracts ideally related to workforce development services
  • Broad knowledge of community service operations, quality assurance, outcome management, and planning in human services
  • Demonstrated experience developing operating processes and establishing performance standards
  • Strong presentation and facilitation skills
  • Exceptional communication skills with the ability to translate complex contractual documents into simplified guidelines and procedures.
  • Excellent organization, administrative and time management skills; ability to prioritize duties
  • Highly motivated; works well in a team environment with excellent interpersonal skills
  • Advanced MS Office and Adobe skills
  • Flexibility and the ability to work in different locations and travel as required
  • Criminal record check required

Preferred Criteria

  • Information Mapping Professional (IMP) certification or equivalent
  • Project Management Professional (PMP) certification or equivalent
  • Certified change Management Professional (CCMP) certification or equivalent
  • Bilingual (French & English)
  • A post-secondary diploma or degree in business, social services, or related discipline

For complete job requirements, see the full Job DescriptionAdditional InformationWhat we offer

  • Competitive salary of $70,000 – $ 75,000 per year (based on full-time hours)
  • Comprehensive and flexible health and dental benefits
  • RRSP Matching program of 1.5% base earnings
  • Coverage for your credential or designation fee
  • Ongoing learning and development opportunities
  • Generous time-off policies that promote work/life balance
  • A diverse and inclusive workplace with a track record of high employee engagement and teamwork
  • The opportunity to do work that makes a difference!

ICWCGEOSDWCG is strengthened by diversity. We are committed to achieving a workplace that is equitable and representative of Canada’s diverse population. We actively work to attract, develop, and retain employees from diverse and equity-deserving backgrounds who have exceptional ability and the desire to make a difference. We continuously strive to support individual needs and differences in a work environment that is built on inclusivity and respect for everyone.WCG is committed to providing an accessible, barrier free recruitment and selection process. If contacted for an employment opportunity, please advise us if you require accommodation in advance of any part of the recruitment and selection process.Passion and Lived Experience Matter!If you don’t quite have the above credentials but feel passionate about this role and your ability to do it successfully, please APPLY ANYWAY! Tell us in your application why you believe you would be a great fit. We believe in developing talent and have a wide range of opportunities to support passionate team members as they grow towards their employment goals.

Director, Business Operations – Hilton Grand Vacations – Orlando, FL

Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Thu, 26 Jun 2025 01:35:22 GMT

Job description:

Job Title: Sales and Marketing Strategy Manager

Job Description:

We are seeking a dynamic and results-oriented Sales and Marketing Strategy Manager to join our team. In this pivotal role, you will collaborate closely with Sales and Marketing leadership to develop and implement innovative strategies that drive business growth and enhance customer engagement.

Key Responsibilities:

  • Strategic Development: Partner with leadership to formulate and refine strategies that align sales and marketing efforts with overall business objectives.
  • Quality Assurance Management: Oversee the Direct Sales Quality Assurance process, ensuring that all sales operations meet predetermined standards of excellence.
  • Performance Optimization: Monitor and assess the performance of sales and marketing processes, identifying areas for enhancement and implementing best practices to achieve maximum efficiency.
  • Budget Management: Ensure that all marketing projects remain within budget while delivering measurable outcomes and ROI.
  • Team Collaboration: Foster strong cross-departmental relationships to create a cohesive approach to achieving company goals and objectives.
  • Reporting and Analysis: Regularly report on progress and achievements, using data-driven insights to inform decision-making and strategy adjustments.

Qualifications:

  • Proven experience in sales and marketing strategy development.
  • Strong understanding of quality assurance in sales processes.
  • Excellent analytical and problem-solving skills.
  • Ability to manage budgets effectively.
  • Strong communication and leadership skills.
  • Experience in project management is a plus.

Join our team and play a key role in shaping our sales and marketing initiatives, ensuring we reach new heights in performance and success!

Deloitte – Control Test Analyst, Deloitte Global Technology – Toronto, ON

Company: Deloitte

Location: Toronto, ON

Expected salary: $69000 – 114000 per year

Job date: Sat, 14 Jun 2025 22:14:44 GMT

Job description: Job Type: Permanent
Work Model: Remote
Reference code: 129433
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Moncton, NB; Ottawa, ON; Regina, SK; Saint John, NB; Saskatoon, SK; St. John’s, NL; Vancouver, BC; Victoria, BC; Winnipeg, MBOur PurposeAt Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.By living our Purpose, we will make an impact that matters.

  • Have many careers in one Firm.
  • Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
  • Learn from deep subject matter experts through mentoring and on the job coaching

—Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.What will your typical day look like?The IT Risk Management: Controls Test Manager will undertake planning on various DT testing and assessment programs. Including:

  • Perform Control assessments complete the remote/virtual onsite assessments with various subject matter experts.
  • Manage the completion of various assessment programs to support the identification of control enhancements in end-to-end processes, recommend remediation actions, and share insights and best practices with Deloitte Technology, Member Firms’ and Global Lines of Business’ Technology as a proactive measure to reduce the likelihood and impact of future risk events ·
  • Track first line of defense (1LoD) remediation progress and/or communicate recommendations for corrective action in the development of first line of defense (1LoD) remediation plans.

About the teamDeloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in “what is” but rather “what can be” to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.Enough about us, let’s talk about youRequired:

  • ServiceNow CIS (Certified Implementation Specialist) Risk and/or Compliance certification or ServiceNow System Certified System Administrator
  • 2+ years experience within an IT risk related role.
  • Good working knowledge of IT Service Management lifecycle and IT controls
  • Experience with managing Business Continuity Management requirements would be an advantage.
  • A good understanding of IT frameworks including ITIL and COBIT frameworks.
  • Knowledge of IT security standards including ISO27001 would be an advantage
  • Ability to work independently and proactively essential.
  • Strong management, communication, technical and remote collaboration skills are a must with the ability to communicate professionally and effectively with staff at all levels
  • Ability to coordinate across teams in a large matrix-organization environment

Total RewardsThe salary range for this position is $69,000 – $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people’s unique strengths and contributions and rewarding the value that they deliver.Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as “Deloitte Days”, dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.Our promise to our people: Deloitte is where potential comes to life.Be yourself, and more.We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.You shape how we make impact.Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.Be the leader you want to beSome guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.Have as many careers as you want.We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.The next step is yoursAt Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

Confirmation Associate – Hilton Grand Vacations – Orlando, FL

Company: Hilton Grand Vacations

Location: Orlando, FL

Expected salary:

Job date: Thu, 26 Jun 2025 02:00:04 GMT

Job description:

Job Title: Guest Experience Specialist – Marketing Getaways

Job Description:

As a Guest Experience Specialist for our marketing getaways, you will play a pivotal role in ensuring that our guests have a memorable and seamless travel experience. Your primary responsibility will be to manage and coordinate arrival dates for guests, ensuring that every detail aligns with our marketing initiatives.

Key Responsibilities:

  • Guest Coordination: Communicate effectively with guests to confirm arrival dates, share relevant information, and address any inquiries or concerns regarding their getaway.
  • World-Class Service: Deliver exceptional customer service by anticipating guests’ needs, providing personalized recommendations, and ensuring a welcoming atmosphere upon arrival.
  • Problem Solving: Handle any unexpected issues with professionalism and efficiency, ensuring guest satisfaction at all times.
  • Collaboration: Work closely with marketing and operations teams to ensure that all promotions and packages are accurately communicated and executed.
  • Feedback Collection: Gather guest feedback post-stay to help improve our services and enhance future marketing efforts.

Qualifications:

  • Customer Service Expertise: Proven experience in a guest-facing role, preferably in hospitality or travel industries.
  • Communication Skills: Excellent verbal and written communication skills, with a focus on building rapport with guests.
  • Attention to Detail: Strong organizational skills to manage multiple arrivals and ensure a flawless experience for each guest.
  • Problem-Solving Ability: Proactive in addressing challenges and turning them into opportunities for enhancing guest satisfaction.

Join us in providing unforgettable escapes, where every detail contributes to an unparalleled getaway experience!

Hub International – Quality Assurance Analyst, Web Applications – Windsor, ON

Company: Hub International

Location: Windsor, ON

Expected salary:

Job date: Sat, 14 Jun 2025 22:14:51 GMT

Job description: We are seeking a Quality Assurance Analyst to join our Web Applications team.Location: Windsor, ON | Ottawa, ON
This position supports flexible work arrangement – Hybrid.Who we are: HUB Customer Central (HCC) is a leading insurance contact center in Canada. Our technology-driven and digital expertise is unique, making us an industry trailblazer. We are affiliated with HUB International, the fifth largest insurance brokerage in the world with 16,000 employees and more than 475 offices.Why we are different: In 2021, HUB won the prestigious Stevie Award for Employer of the Year – Insurance. This award recognizes the world’s best companies to work for and their ongoing commitment to the growth, development, and wellness of employees. We’re about communities too. HUB/HCC is committed to a formal program – HUB Gives – that encourages employees to donate their time, creativity, and passion to community causes. We believe in contributing to where we live, work and play.THE ROLEThe Web Applications team is primarily responsible for the planning, development, deployment, and ongoing maintenance of customer-facing web applications that allow our visitors to quote, purchase and modify their insurance policies online.As a Quality Assurance Analyst on the team, you’ll improve the reliability, performance, and stability of the applications within our portfolio through automation of test cases, manual testing, regression testing, and the identification of application defects to be remedied by application developers.You will have the opportunity to use cutting edge tools to help design and build performant and reliable applications to deliver exceptional experiences to our insurance industry customers. We use the same technology as the cool kids, with the same remote work capabilities. We want awesome, so if you’re looking for more than a job, begin a new adventure with us. You’ll enjoy paid HUB days (on top of vacations) and great benefits. Go ahead, tell us how awesome you are, and we’ll brag a little about ourselves too.KEY RESPONSIBILITIESDesign and implement automated tests for applications following industry and team best practicesPlan and conduct manual testing where automated testing opportunities do not exist today and where automation is unlikely to occur (ie. legacy systems)Plan and conduct regression testing to ensure that unintended changes are not introducedCollaborate with team members to plan, document, estimate and execute projectsStay up to date with industry best practices and new technologies and toolsResearch, propose and implement improvements to products and workflowsAutomate tasks and build tools to increase efficiencyIdentify & help mitigate project risks (security, technical, and otherwise)Learn and understand the needs of our customers and the business and design solutions that positively impact bothPrioritizes available tasks and personal workload to meet the team’s goals and respond to emergency situations effectivelyREQUIRED SKILLS AND QUALIFICATIONSPost-secondary diploma/degree in Computer Science or equivalent experienceStrong verbal and written communication skillsExperience manually testing software/web applicationsExperience writing and executing comprehensive test plans which validate both technical and business requirementsDesire and ability to learn new methodologies and skillsSelf-sufficient and able to work autonomouslyCollaborative and able to work on a teamStrong dynamic programming language skillsWe use Python and JavaScriptExperience testing web applications with automation toolsWe use Pytest, Selenium, and PlayWrightStrong problem solving and analysis skillsHigh attention to detailUSEFUL SKILLS AND EXPERIENCEGitCI/CD platforms (CircleCI, Travis CI, Jenkins, etc.)Building and working with REST APIsLogging and monitoring platforms (Sentry, Datadog, NewRelic, etc.)Task and project management via Jira and AsanaWorkplace messaging via Slack and TeamsExperience building frontend and backend systems using common frameworksWe use Django and ReactFamiliarity with some of the supporting technology we use:AWS and Linux environmentsDocker and KubernetesPostgreSQL or MySQLRedis and MemcachedCelery Task Queue or RabbitMQInsurance/Financial industryAgile ScrumBilingual: English & French (Asset)OUR COMMITMENT:An environment that fosters continuous learning and improvement.A leadership team dedicated to your growth and success.To listen. Our employees have great ideas. We implement them.Appreciation of your efforts. Every day.Take the first step toward creating a future that combines a diverse and challenging work environment in a rapidly growing company that offers significant opportunity for advancement and growth.If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs.#WeAreHCCDepartment Information TechnologyRequired Experience: 2-5 years of relevant experienceRequired Travel: No Travel RequiredWe endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team . This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

General Manager High Growth Potential – Nothing Bundt Cakes – Orlando, FL

Company: Nothing Bundt Cakes

Location: Orlando, FL

Expected salary:

Job date: Thu, 26 Jun 2025 07:54:47 GMT

Job description:

Job Title: Local Marketing Specialist

Job Description:

We are seeking a dynamic and motivated Local Marketing Specialist to join our team. In this role, you will lead proactive community outreach initiatives aimed at increasing brand visibility and engagement within the local market.

Key Responsibilities:

  • Develop and implement local marketing strategies that align with overall business goals and objectives.
  • Build and maintain relationships with local businesses, community organizations, and influencers to enhance brand presence.
  • Organize and participate in community events, trade shows, and sponsorships to promote our brand and products.
  • Conduct market research to identify new opportunities and trends within the community.
  • Collaborate with the accounting team to understand budget constraints and track expenses related to marketing initiatives.
  • Create compelling marketing materials, including flyers, social media posts, and press releases, to promote community outreach efforts.
  • Monitor and report on the performance of local marketing campaigns, adjusting strategies as needed based on results.
  • Stay informed about industry trends and best practices to ensure our marketing tactics remain competitive and effective.

Qualifications:

  • Bachelor’s degree in Marketing, Communications, Business, or a related field.
  • Proven experience in local marketing or community engagement.
  • Strong communication and interpersonal skills, with an ability to build relationships.
  • Proficient in using social media platforms for marketing purposes.
  • Excellent organizational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Familiarity with budgeting and basic accounting procedures an advantage.

Join us in enhancing our brand visibility and making a meaningful impact in the community! Apply today to help shape our local marketing efforts.

Compass Group – E-Pay, WFM Support – Bilingual – London, ON

Company: Compass Group

Location: London, ON

Expected salary:

Job date: Sat, 14 Jun 2025 22:43:50 GMT

Job description: You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!Job SummaryNow, if you were to come on board as our E-Pay/WFM Support we’d ask you to do the following for us:

  • Support time and attendance application and biometric clocks
  • Train new users on the use of the time and attendance software
  • Export time and attendance data for upload to JD Edwards for Payroll processing
  • Troubleshoot system and application issues working with Vendor and I.T.
  • Test and implement new versions and upgrades to the time and attendance software
  • Provide support to the Payroll Department for various functions

Think you have what it takes to be our E-Pay/WFM Support? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

  • Must be Bilingual (French/English)
  • Customer Service experience
  • Experience with time and attendance software (2 yrs)
  • Excel skills at an intermediate level
  • Payroll Experience (2 yrs)
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Detail-oriented and highly organized
  • Familiarity with JD Edwards or similar ERP systems
  • Familiarity with UKG Work Force Management is an asset
  • Ability to handle confidential information with discretion

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.For accommodation requests during the hiring process, please contact for further information.

General Manager High Growth Potential – Nothing Bundt Cakes – Orlando, FL

Company: Nothing Bundt Cakes

Location: Orlando, FL

Expected salary:

Job date: Thu, 26 Jun 2025 07:14:52 GMT

Job description:

Job Title: Local Marketing Coordinator

Job Description:

We are seeking a motivated and detail-oriented Local Marketing Coordinator to lead our proactive community outreach initiatives aimed at enhancing brand visibility in the local market. This role combines marketing strategy with community engagement to effectively promote our services and products.

Key Responsibilities:

  • Community Engagement: Develop and implement outreach programs to foster relationships with local businesses, organizations, and community members.
  • Brand Visibility: Create and execute marketing campaigns that increase brand recognition and awareness within the community.
  • Event Planning: Organize and participate in local events, trade shows, and community gatherings to represent our brand and connect with potential customers.
  • Market Research: Conduct research to identify trends, preferences, and opportunities within the local market to inform marketing strategies.
  • Collaboration: Work closely with the sales and customer service teams to align marketing efforts with company goals and client needs.
  • Performance Analysis: Monitor and analyze the effectiveness of marketing initiatives, providing recommendations for improvement.

Qualifications:

  • Bachelor’s degree in Marketing, Communications, Business, or a related field.
  • Proven experience in marketing, community outreach, or a similar role.
  • Excellent verbal and written communication skills.
  • Strong organizational and project management abilities.
  • Proficiency in digital marketing tools and social media platforms.

If you are passionate about community engagement and have a strategic mindset for marketing, we invite you to apply and join our dynamic team!

Ericsson – Senior Product Support Professional – Ottawa, ON

Company: Ericsson

Location: Ottawa, ON

Expected salary:

Job date: Sat, 14 Jun 2025 22:45:31 GMT

Job description: Join our Team About this opportunity: A Senior Product Support Professional joining our global RCE Customer Experience Technical Support Sector, is accountable for providing superior RAN technical support expertise for customer solutions. Engaging directly with designers, testers, integrators, solution architects and field troubleshooters, you will drive fault isolation, technical task forces, and provide a broader understanding of how Ericsson RAN products and features are used in the field. You will build your competence through exciting field trials, demos, new product introductions, system integrations and commercial deployment support with key technologies and development projects. We are looking for candidates who are passionate about technology, ready to contribute to a dynamic team, lead initiatives and demonstrate innovation mindset. The ideal candidate will possess a combination of technical skills and behavioral attributes that align with Ericsson’s core values and strategy. Collaborating as one in a cross functional (XFT) setting, you will interact with customers, regional market area and service delivery organizations while partnering with other R&D sectors to resolve issues and provide solutions to Ericsson customers. What you will do: Provide expert competence on RAN products Foster close collaboration within our development community to bring Design closer to customers. Identify faults, applying troubleshooting techniques across RAN Field Solutions. Drive and take part in integration activities Lead and Contribute to Technical Taskforces and drive effective communication with customers and technical teams. Provide on-site and remote technical deployment support and integration when required Drive major improvement/innovation initiatives and knowledge sharing activities, Drive Field Observability and Supportability into RAN solutions. Support digitalization efforts by using AI/ML & Automation to drive efficiency in workflows What you will bring: BSc level and higher in a related field. (Telecommunications, Electrical Engineering, SW Engineering, Computer Science) 5+ years of e2e RAN hands-on troubleshooting expertise, (field/test/integration/development). Experience with RAN SW system understanding (for example, KPI step functions, Layer 1-3 SW subsystems and troubleshooting RAN feature correlations) Solid analytical and problem-solving skills, curiosity and desire to get to the bottom of things Delivering results, customer-first mindset, high degree of flexibility to work in a changing environment. Strong sense of challenging the status quo when needed, and able to present difficult topics to customers, leadership, or senior management. Strong English speaking and writing skills is an asset. Strong experience and proven track record in working across organizations; excellent interpersonal skills: ability to work well with people and network effectively. Creativity, can-do attitude, and out-of-the-box thinking Would be considered an asset: RAN SW Development/maintenance experience. Cloud Native and/or Open RAN competence experience, or strong foundation to learn. Experience in Cloud Security and observability (including but not limited to cluster monitoring, log aggregation solutions, access control principles etc.) Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more. If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.mana@ericsson.com. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned. Primary country and city: Canada (CA) || Ottawa Job details: Developer Compensation and Benefits at Ericsson At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals. Your Pay The salary offered is dependent on various factors including, but not limited to, location, and the candidate’s combination of job-related knowledge, qualifications, skills, education, training, and experience. ADD for Canada BC only The salary range for this position is LOCATION: $GEOZONEMIN – $GEOZONEMAX Short-Term Variable Compensation Plan: Your pay also includes the opportunity for an annual bonus. Actual bonus payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual bonus target. Certain eligibility and pro-ration rules apply. Sales Incentive Plan: Your pay also includes the opportunity for sales incentives as a part of Ericsson’s Sales Incentive Plan. Actual payouts are based on performance of the business against the unit’s objectives, individual performance, and the individual incentive target. Certain eligibility and pro-ration rules apply. Your Health Ericsson offers excellent health benefits including the choice of 2 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost of the Deluxe medical and dental plan coverages for themselves and eligible covered dependents. Your Financial Security We invest in both your short and long-term financial wellbeing. Ericsson’s Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term disability coverage. Employees also have the option to participate in Ericsson’s Stock Purchase Plan. Your Time Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, 3-5 personal days (depending on role), 10 holidays, 1 volunteer day, and unlimited sick days. Please note paid time off is pro-rated based on the employee’s start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay. Additional Benefits Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.