Day: July 18, 2025

Company: Liberty Mutual Canada

Location: Toronto, ON

Expected salary:

Job date: Thu, 17 Jul 2025 05:30:27 GMT

Job description: Job Description:Department: Human ResourcesLocation: TorontoReports to: Head of HR – International AmericasCompany Overview:Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks. Liberty Mutual Canada has over 300 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Edmonton, Toronto, Montreal and Halifax.At Liberty Mutual Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. Diversity, Equity & Inclusion (DEI) is how we do business, and we’ll continue to invest in it to create a stronger global organization.If you are unsure whether or not your experience matches every requirement below, we encourage you to apply anyway. We are looking for varied and diverse perspectives and experiences that we can add to our team!Our core values guide all of our decision-making and come to life through our benefits and employee programs. We offer:– A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance– Competitive health & dental benefits plan– Market-leading pension plan– Competitive time off policy– External education & tuition reimbursement programs– Employee & Family Assistance Programs– An opportunity to get involved and become a member of one of our national employee committees – social responsibility, employee engagement, diversity, equity & inclusionThe Opportunity:The purpose of the role is to lead a new team responsible for HR Operations for Liberty’s International Americas Region – comprised of Canada, Latin America (LATAM) and a small presence in the USA – plus payroll in Canada. This role is key to the delivery of exceptional customer service to our business and requires strong interpersonal and administrative skills. This new team will be a key point of contact for employees and HR Business Partners who have day to day HR queries, and the role holder will be responsible for building out the team’s working model in line with business requirements.Duties and Responsibilities:

• Ensure a smooth transition to “BAU excellence” for this new team, overseeing transition arrangements collaboratively where work is being transferred from other teams.
• Provide effective people leadership by mentoring, developing, and motivating the HR Operations team to achieve high performance and continuous improvement
• Collaborate proactively across HR functions to ensure seamless integration and delivery of comprehensive HR services, enhancing overall organizational effectiveness

You will lead a team responsible for the following, undertaking these responsibilities yourself as necessary (particularly for the Canada operation; we have an existing SME for LATAM and the USA):HR Operations

• Manage the full employee lifecycle from onboarding to exit, responding to queries from employees and HR Business Partners as required.
• Prepare, review, and process employment-related documentation such as employment contracts and termination notices.
• Maintain accurate and up-to-date HR data across relevant systems, ensuring compliance with internal policies and legal obligations. Process employee changes as required.
• Maintain and update HR policies and procedures, ensuring clear communication and alignment with current legislation.
• Manages the leave administration process (maternity, paternity, parental, unpaid leave, etc.)
• Oversee new hire background checks, coordinating with relevant stakeholders and external service providers.
• Complete regulatory and compliance filings as required; support communication related to compliance initiatives
• Deliver “first day” HR inductions for new joiners
• Conduct exit interviews and share themes and outputs with HR Business Partners and the wider team
• Act as a point of contact for global mobility processes (such as visa and work permit administration), and coordinate with relevant stakeholders.

Payroll (Canada only)

• Manage and oversee support activities related to bi-weekly payroll processing, including employee records management (ADP, Oracle) as well as conducting thorough payroll audits and the preparation of annual tax slips. Ensure accuracy, compliance, and timely completion of all payroll functions.
• Ensure adequate coverage within the team to avoid key-person risk

Skills & Qualifications:

• Proven experience in HR operations or a similar HR advisory role in Canada; note that direct Latin America / US experience, whilst desirable, is not required)
• Strong knowledge of HR systems and databases.
• Familiarity with Canada payroll processes and compliance requirements.
• Excellent organizational and communication skills.
• Ability to handle confidential information with discretion.
• Experience supporting multi-jurisdictional HR operations preferred.
• Previous managerial experience

Additional Requirements:

• Ability to work collaboratively across departments.
• Strong attention to detail and problem-solving skills.
• Proactive approach to compliance and process improvements.

Liberty Mutual Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require an accommodation for the recruitment/interview process due to a disability (which may be invisible or visible, temporary or permanent), please let us know and we will work with you to meet your needs.