Senior Customer Advocacy Marketing Manager – Vena Solutions – Toronto, ON

Company: Vena Solutions

Location: Toronto, ON

Expected salary:

Job date: Wed, 19 Mar 2025 23:56:12 GMT

Job description: This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotelyPosition SummaryLead Vena’s customer advocacy (Excelerator’s) program and champion the voice of the community’s biggest evangelists by helping us to identify the best-in-class stories and use cases of our customers across segment, industry and product and recognizing these individuals for their professional growth. With a dedicated team for support, this Senior Customer Advocacy Marketing Manager will have 3 core focuses:

  • Build long-lasting relationships with our top customers
  • Partner with customers to ensure that best-in-class stories are identified
  • Advocating for customers internally and externally to bring their stories to life across all channels

This role will work in close collaboration with our Sales, Marketing, and C-level leadership to identify key stories and their place within our sales, customer success and marketing journeys.What you will do

  • Develop and execute a comprehensive customer advocacy strategy, including establishing processes for cross-functional collaboration in gathering, validating, and leveraging the voice across various program types such as stories, strategic events, product feedback, etc.
  • Define and track program KPIs, communicating metrics clearly to Account Management, Customer Experience, Sales, and Marketing teams while maintaining regular reporting on the effectiveness of customer advocacy initiatives.
  • Build and manage strategic relationships with top-tier customers and work with Marketing leadership to implement a customer tiering system that drives program participation and engagement.
  • Create and evolve flagship customer programs including awards ceremonies, user groups, Customer Advisory Boards, and other initiatives to deploy advocacy.
  • Innovate on the systematic approach to gather customer reviews on platforms like G2, Gartner Peer Reviews, and TrustRadius.
  • Develop and distribute compelling customer content across digital, social, and event channels, finding creative ways to showcase customer success through reference activities, sales collateral, and press events.
  • Foster a vibrant customer community through engaging content creation, event organization, and facilitating meaningful peer-to-peer interactions that drive loyalty and inspiration.
  • Partner with customers to highlight transformative stories that demonstrate impact, celebrating their accomplishments through targeted award programs and showcasing successful customer journeys.
  • Other duties as assigned

Does this sound like you?

  • 5 years working on or leading a customer marketing/customer reference team or similar program; experience working in B2B, tech and/or sales is a plus
  • Proven ability to understand technical products and discern quality of use cases for storytelling
  • Proven ability to manage people / lead a team
  • Excellent communication and presentation skills
  • Proven experience working with executives and C-levels

This position is for a Senior Customer Advocacy Marketing Manager at Vena, where the focus is on building relationships with top customers, identifying and sharing their success stories, and advocating for them internally and externally. Responsibilities include developing a customer advocacy strategy, tracking KPIs, managing relationships with top customers, creating customer programs, gathering customer reviews, creating customer content, and fostering a customer community. The ideal candidate will have experience in customer marketing, B2B, tech or sales, understand technical products, have strong communication and leadership skills, and have experience working with executives.

Public Policy and Advocacy Internship – Vancouver, BC – Canadian Federation Of Independent Business – Vancouver, BC

Company: Canadian Federation Of Independent Business

Location: Vancouver, BC

Expected salary: $3000 per month

Job date: Wed, 26 Feb 2025 23:18:10 GMT

Job description: , content creation, communications, and marketing. Throughout the program, you will build a portfolio of work to your name…

Customer Advocacy Internship – Orlando, FL – Marriott Vacations Worldwide – Orlando, FL

Company: Marriott Vacations Worldwide

Location: Orlando, FL

Expected salary:

Job date: Wed, 12 Feb 2025 06:06:59 GMT

Job description: This job offers a unique opportunity to gain valuable insights and experience in corporate-level marketing operations, sales business initiatives, call center operations, and customer relations. Ideal for individuals seeking to develop a comprehensive understanding of various aspects of business operations, this role provides hands-on experience and the chance to work closely with cross-functional teams to drive performance and achieve strategic goals. This position offers a dynamic and fast-paced work environment where creativity, analytical thinking, and problem-solving skills are highly valued. Join us in this exciting opportunity to learn and grow in a challenging and rewarding professional setting.

CIBC – Director, Policy, Regulation and Advocacy – Toronto, ON

Company: CIBC

Location: Toronto, ON

Expected salary:

Job date: Thu, 19 Dec 2024 04:51:56 GMT

Job description: We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.To learn more about CIBC, please visitWhat you’ll be doingThe Director, Policy, Regulation and Advocacy plays a key role in EAML by leading and developing a team that is responsible to be the subject matter experts for Canadian AML/ATF regulatory requirements and to be active in Regulatory Advocacy in Canada. The team is accountable for the design and maintenance of the AML/ATF & Sanctions Framework, along with the corresponding Enterprise Policies and Standards. The Director develops, enhances and oversees the governance of Regulatory Change implementation and Advocacy activities globally; drawing insights and raising to Senior Leadership. As the key point of contact for local regulatory inquiries and advice to the Bank, the team is accountable to provide meaningful insight on emerging risks and key events while horizon scanning for regulatory change in Canada and performing effective impact assessments.This role supports the EAML Senior Leadership Team in its regulatory interaction within Canada and Internationally when required.At CIBC, we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.How you’ll succeedOwn the policy, advocacy and regulation portfolio for EAML – Develop, manage and enhance an integrated, strategic and effective approach to global tracking of Advocacy activities while also developing CIBC’s position on emerging risks globally. Develop and manage governance for regulatory change implementation and oversee regulatory change implementation globally, including effective challenge of regions, insightful reporting and escalation of risks.Effective communication – Identify and actively craft white papers to analyze, craft and support CIBCs position on the AML regime to support the CAMLO and SLT in regulatory interactions.People leadership – Be an inspiring and effective people leader, empowering the team and providing strategic direction while actively identifying streamlining opportunities.Reporting – Own the data for Regulatory Change and Advocacy and design and develop management reporting Optimize reporting of the portfolio activities/components to provide meaningful insights and recommendations.Strategic direction – Lead the strategy for the Enterprise Framework, Policies and Standards and oversee the timely update of regional standards and relevant procedures. Proactively identify and implement improvements such as training, communication or other activities that enhance the AML/ATF & Sanctions program globally.Relationship management – Partner with AML Advisory and other EAML stakeholders to manage the enterprise policies and standards, with a focus on risk appetite and risk consideration. Network internally and externally. Support the CAMLO in performing timely and insightful analysis of external/internal events globally; liaising with regional AML/ATF teams as required.Who you areYou have a minimum of 5 years’ experience in AML/ATF/Sanctions, with advanced knowledge of local AML/ATF/Sanctions Regulations and ability to assess impacts to a Financial Institution’s clients, products, services and operations. You you have some experience in development of Policies/Standards in a global financial institution.You are a caring and accountable leader. You have a minimum one year of people leadership experience. You have experience developing and implementing strategic team goals. You have experience coaching employees and inspiring successful team performance.Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends. You are proficient in Microsoft Office applications such as Excel and PowerPoint. Tableau knowledge is an asset.Values matter to you. You bring your real self to work and you live our values – trust, teamwork and accountability.#LI-TAWhat CIBC OffersAt CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.*Subject to plan and program terms and conditionsWhat you need to knowCIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contactYou need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.Job Location Toronto-81 Bay, 29th FloorEmployment Type RegularWeekly Hours 37.5Skills Accountability, AML Policies, Anti-Money Laundering (AML), Anti-Money Laundering (AML) Policy, Anti-Money Laundering Compliance, Anti Money Laundering Law, Banking, Counter Terrorist Financing, Leadership, Management Reporting, People Management, Policy Development, Problem Solving, Regulatory Compliance, Risk Appetite, Sanctions (Law), Sanctions Compliance, Technical Knowledge

Amgen – Patient Advocacy Manager, Rare Diseases – Mississauga, ON

Company: Amgen

Location: Mississauga, ON

Expected salary:

Job date: Sun, 17 Nov 2024 06:51:25 GMT

Job description: . Patient Advocacy Manager, Rare Diseases Reports to: Director, Government Affairs and Advocacy Location: Canada Remote… Canada’s Rare Disease portfolio help shape solutions that provide equitable, optimal, and timely access for Amgen’s products…

Manager Client Advocacy, Canadian Business Banking (Bilingual – English / French) – Scotiabank – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Sun, 03 Nov 2024 05:01:55 GMT

Job description: culture. Manager Client Advocacy, Canadian Business Banking (Bilingual – English / French) Purpose To leverage every… Manager Client Advocacy, you will be responsible for supporting the Canadian Business Banking complaint model by focusing…

Digital Advocacy Strategist – World Vision International – Mississauga, ON

Company: World Vision International

Location: Mississauga, ON

Expected salary:

Job date: Wed, 28 Aug 2024 23:52:56 GMT

Job description: Data Analytics, Digital Marketing, or a related field. A master’s degree is a plus. Minimum 5 years of experience in data…Digital Advocacy Strategist Mississauga, ON, Canada ● Virtual Req #1086 Tuesday, August 27, 2024…

PagerDuty – Senior Manager, Community & Advocacy Programs – Toronto, ON

https://logoimg.careerjet.net/e1e65bb5908c4fe1e884a0278bdf1989_mobile.png


Company: PagerDuty

Location: Toronto, ON

Job description: PagerDuty is seeking a Senior Manager of Community and Advocacy Programs to join our diverse, customer-focused team! As Sr. Manager, Community and Advocacy Programs, you will lead the PagerDuty community and advocacy programs. You ensure efforts align to and can be measured against PagerDuty’s business goals (customer retention and growth, API adoption, influence on ARR, and more). You work across the community team and beyond to create and execute programs to attract, engage, and retain customer champions. With a global remit, your direct reports include community program managers and DevOps and Developer Advocates in EMEA and North America. This is an exciting opportunity to help shape programs that drive authentic awareness and thought leadership, engage customers to help them achieve success, and develop champions within PagerDuty’s customers. The ideal candidate will have a background in community management at a B2B SaaS company with the ability to build strong partnerships at all levels of leadership and collaborate through influence.KEY RESPONSIBILITIES

  • People management: You will directly manage a global team of Developer and DevOps Advocates and community program managers across multiple time zones. The DevOps and Developer advocates are seasoned industry experts and thought leaders.
  • Business and marketing alignment: As programs and priorities evolve, you will be part of the strategizing and execution to bring the Advocacy and Community team along with process changes, bring the customer community along with program changes, and/or bring cross-functional teams along with community changes.
  • Reporting and visibility: You will champion the work of the team and program progress, regularly reporting on learnings internally and progress towards goals.
  • Marketing Liaison: You will work collaboratively with different marketing teams (Communications, Campaigns, Events, Brand, Marketing Operations and Analytics, Product Marketing, etc.) to identify opportunities to engage the community or Advocates team. You are the primary interface for the Advocacy team into corporate and field events planning. Collaborate with event planners and the community events team to ensure PagerDuty has a credible presence in the industry.
  • Community Experience: You own increasing community engagement in a scaled way and are constantly looking for ways to improve the customer experience via PagerDuty’s community programs, incorporating existing content (Ops Guides, YouTube videos, podcasts, Twitch channel, etc.) and identifying gaps. Work closely with Customer Support, Customer Success, PagerDuty University, and digital marketing teams to design and build customer journeys in the community to nurture prospects, new customers, and expert users to deepen their engagement and achieve success with PagerDuty.
  • Vendor management: You will oversee the technical operations of the community program, including the community forums platform and tools used by the Advocacy team. You’ll manage our global community swag program, including managing swag budget and purchasing.

BASIC QUALIFICATIONS

  • 8+ years of experience in B2B SaaS Community Management, Customer Marketing, Developer Relations, or a related field.
  • 3+ years’ experience successfully leading a team, used to managing multiple projects at one time within established timelines.
  • Proven track record of success in developing and implementing champions programs and community-to-revenue measurement.
  • Deep understanding of B2B segmentation principles and best practices.

PREFERRED QUALIFICATIONS

  • DevOps/Developer Advocate Empathy: You understand the DevOps or Developer Advocate role, and can help internal stakeholders understand how and why to engage them, and anticipate what solutions they will need to be successful.
  • Collaboration: Execution, particularly for the bigger impact initiatives (platform migrations, program launches), requires coordination across internal, cross-functional teams, and collaboration with product, customer success, and marketing counterparts. Excellent communication and presentation skills, both written and verbal.
  • Analytical skills: Analyze data to prioritize channels and venues for the Advocates team, and evaluate effectiveness of content. Resourcefulness in gathering and interpreting data are often required. Regularly present data about the Community and Advocacy programs, demonstrating progress and learnings. Strong analytical skills and experience in quantitative and qualitative research methods, translating complex data into actionable insights.
  • People management: Motivate and develop your team with empathy, expert guidance, and experience.

The base salary range for this position is 113,000 – 155,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.Not sure if you qualify?Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.Where we workPagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible workplace. We also provide ample opportunities for in-person and virtual connection, like team offsites and volunteering events.How we workOur values are deeply embedded in how we operate and the people we bring on board. You will see our values ingrained in how we support our customers, collaborate with our colleagues, develop our products and foster an inclusive and empathetic work culture.

  • Champion the Customer | Put users first to design great products and experiences.
  • Run Together | Build strong teams that amplify our impact on users.
  • Take the Lead | Disrupt and invent to be the first choice for users.
  • Ack + Own | Take ownership and action to deliver more efficiently to users.
  • Bring Your Self | Bring your best self to build empathy and trust with users.

What we offerOne way we ensure our employees are inspired to do their best is through a comprehensive total rewards approach that supports them and their loved ones. As a global organization, our programs are competitive with industry standards and aligned with local laws and regulations.Your package may include:

  • Competitive salary and company equity
  • Comprehensive benefits package from day one
  • Flexible work arrangements
  • ESPP (Employee Stock Purchase Program)
  • Retirement or pension plan
  • Paid parental leave – up to 22 weeks for pregnant parent, up to 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
  • Generous paid vacation time
  • Paid holidays and sick leave
  • Dutonian Wellness Days – scheduled company-wide paid days off in addition to PTO
  • HibernationDuty – an annual company paid week off when everyone at PagerDuty, with the exception of a small, coverage crew, is asked to take a much needed break to truly disconnect and recharge
  • Paid volunteer time off – 20 hours per year
  • Company-wide hack weeks
  • Mental wellness programs

About PagerDutyPagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud revolutionizes how critical work gets done, and powers the agility that drives digital transformation. Customers rely on the PagerDuty Operations Cloud to compress costs, accelerate productivity, win revenue, sustain seamless digital experiences, and earn customer trust. More than half of the Fortune 500 and more than two thirds of the Fortune 100 trust PagerDuty including Cisco, Cox Automotive, DoorDash, Electronic Arts, Genentech, Shopify, Zoom and more.Led by CEO Jennifer Tejada, PagerDuty’s Board of Directors is 50% female and 62% URP representation. We strive to build a more equitable world by investing 1% each of company equity, product, and employee volunteer time.PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.Go behind-the-scenes on Instagram.Additional InformationPagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.PagerDuty uses the E-Verify employment verification program.
PagerDuty is seeking a Senior Manager of Community and Advocacy Programs to lead community and advocacy efforts aligned with business goals. The role involves managing a global team, collaborating with marketing teams, and optimizing community experience. The ideal candidate will have B2B SaaS community management experience. The role offers a competitive salary and benefits package, including flexible work arrangements and wellness programs. PagerDuty is a global leader in digital operations management with a commitment to diversity and equity.
Job Description

We are looking for a dedicated and reliable Administrative Assistant to join our team. In this role, you will provide administrative support to a busy office and assist in daily operations. You will be responsible for answering phones, organizing files, scheduling appointments, and handling correspondence. The ideal candidate will have excellent communication skills, be detail-oriented, and able to multitask effectively. If you are a motivated individual with a strong work ethic, we would love to hear from you.

Responsibilities:
– Answer phones and direct calls to appropriate personnel
– Greet visitors and provide assistance as needed
– Organize and maintain files and records
– Schedule appointments and make travel arrangements
– Prepare and distribute correspondence, memos, and reports
– Assist with other administrative tasks as needed

Requirements:
– High school diploma or equivalent
– Previous experience in an office setting preferred
– Proficient in Microsoft Office suite
– Excellent communication and organizational skills
– Ability to multitask and prioritize tasks effectively
– Strong attention to detail and accuracy

If you meet the requirements and are interested in this position, please submit your resume and cover letter. Thank you for considering joining our team.

Expected salary: $155000 per year

Job date: Fri, 22 Mar 2024 05:17:50 GMT

Equinix – Customer Advocacy Senior Specialist – Toronto, ON

https://logoimg.careerjet.net/fd659db7b670137d785d5189149bdb3c_mobile.png


Company: Equinix

Location: Toronto, ON

Job description: Who are we?

Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Customer Advocacy Senior Specialist

Job Summary

We are looking for a proactive and collaborative communications professional to join our Global Customer Advocacy team. This individual will combine an understanding of technology and a passion for storytelling to help manage and grow our customer advocacy program in N. America. They will engage directly with customers through programmatic outreach and relationship management to help grow and operationalize a top-tier advocacy program which puts the customer at the center, while supporting business and revenue growth.

Responsibilities

Recruit and manage high-touch reference relationships with strategic customers

Build and maintain in-depth customer profiles and contacts using Smartsheets and ReferenceView

Lead reference request fulfillment and track reference activity and outcomes

Collaborate cross-functionally and cross-regionally to drive opportunities for promotion and broad-based leverage of customer success assets

Secure customers to participate in joint storytelling with the media

Be a trusted advisor to the Customer and Revenue organization (CRO), including sales, marketing and customer experience and support them on how/when to use references

Develop strategies for coordinated customer reference engagement plans that showcase customer success via a variety of deliverables, including written, video, quotes, business and technical case studies and slide-ware

Develop customer story content and run end-to-end content creation process with in-house and external agencies, including translation and localization needs

Increase program adoption and transparency

Produce monthly/quarterly reporting and regular communications to collaborators

Champion long-term, mutually helpful customer relationships

Ability to understand and articulate the value of the program to a variety of internal and external audiences

Qualifications

5+ years experience in sales, marketing, communications or related fields, preferably in the B2B industry

An intellectually curious and hard-working learner who is self-motivated to understand the “What” and “Why” and delights in connecting new dots.

Thrives in a fast-paced, highly matrixed environment, showcasing calm adaptability and a positive acceptance of change as needed.

Excellent English verbal and written skills

Superb presentations and client-facing skills, particularly at the CXO level

Strong project and program management skills

Creative and highly adaptable to changing environments

Good analytical skills

Tech-savvy and quick learner (i.e. Microsoft Office, Smartsheets, Salesforce, CRM tools)

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix is a global digital infrastructure company with over 250 data centers worldwide. They enable digital leaders to connect foundational infrastructure at software speed, access the right partners and opportunities to scale with agility, and deliver world-class experiences. They are looking for a Customer Advocacy Senior Specialist to help manage and grow their customer advocacy program in North America. Responsibilities include recruiting and managing reference relationships, developing customer stories, and collaborating cross-functionally. Qualifications include experience in sales, marketing, or communications, excellent communication skills, and adaptability to changing environments. Equinix is committed to providing an equitable work environment and is an Equal Employment Opportunity employer.
Title: Administrative Assistant

Location: Toronto, ON

Salary: $18-$22 per hour

Job Description:

We are seeking a highly organized and detail-oriented Administrative Assistant to support our team in a fast-paced environment. The ideal candidate will have excellent communication skills, the ability to multitask, and a strong attention to detail.

Responsibilities:
– Manage and coordinate office operations and procedures
– Maintain filing systems and databases
– Schedule appointments and meetings
– Assist in preparing reports and presentations
– Provide administrative support to team members
– Handle incoming calls and correspondence
– Perform other duties as assigned

Qualifications:
– High school diploma or equivalent
– 1-2 years of administrative experience
– Proficient in Microsoft Office suite
– Excellent communication skills
– Strong organizational skills
– Ability to prioritize tasks and meet deadlines

If you are a motivated and hardworking individual looking to join a dynamic team, we want to hear from you. Apply now!

Expected salary:

Job date: Fri, 01 Mar 2024 08:40:23 GMT