Hootsuite – Bilingual Enterprise Customer Support Advocate (French/English) – Ontario

Company: Hootsuite

Location: Ontario

Expected salary:

Job date: Wed, 12 Feb 2025 05:21:29 GMT

Job description: We’re looking for Bilingual Enterprise Customer Support Advocate, fluent in French and English, to help us assist our highest valued Enterprise customer accounts with prompt, friendly and accurate help through any medium or channel. In this role, you’ll support the customer onboarding process and report trends and patterns related to Support escalation workflows. You’ll communicate with our global Enterprise customers in an efficient, professional and engaging manner. This is a remote-first position, open to applicants located in Canada, where we adhere to our legal hiring requirements. In this role, you will report to the Team Lead, Enterprise Customer Support.WHAT YOU’LL DO:

  • Provide subject matter expertise, within an accelerated SLA to Hootsuite’s highest-valued customer accounts – Enterprise Standard, Premier, Strategic, including all 3rd party Partner Support programs [Digital Services Partner (DSP) and Independent Software Vendors (ISV)]
  • Embrace a customer first mindset to address and resolve customer questions, issues, and concerns
  • Efficiently troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid and complete information to our customers.
  • Help identify and report patterns, trends, or wide spread issues impacting Hootsuite products and services following all applicable Support escalation workflows
  • Perform and complete customer account related work pertaining to the implementation, configuration, or onboarding of large Enterprise customers as required (varies by scale and complexity)
  • Identify opportunities for cross/up-sell and connect clients with their CAM/CSM for discussion on the best overall solution for them to maximize the value of Hootsuite
  • Communicate in an engaging, helpful and professional tone across all channels including email (tickets), chat and phones.
  • Collaborate closely with Customer & Expansion team colleagues to prioritize the customer experience and streamline resolution of any client concerns.
  • Maintain a focus on excellence by meeting or exceeding monthly/quarterly targets including Quality Assurance (QA), Customer Satisfaction (CSAT), productivity (solves/ATHT), Customer First Proactive Outbound Calls, Adherence and Occupancy.
  • Perform other related duties as assigned

WHAT YOU’LL NEED:

  • Fully fluent in French and English (verbal and written)
  • Some relevant experience in a product or customer technical support role.
  • Excellent interpersonal, verbal, and written communication skills.
  • Ability to multitask, attention to detail and time management are essential.
  • Knowledge of ticketing platforms i.e. ZenDesk and Jira is a plus.
  • Experience in a multi-channel environment (Phone/Chat/Email).
  • Deep understanding of Hootsuite’s features, functionality and how to troubleshoot problems in our suite of products.
  • Strong work ethic to handle multiple requests with exceptional follow-through
  • Excellent knowledge and passion for social environments [Facebook, Instagram, Twitter, LinkedIn, TikTok etc].
  • Resilience, Tolerance for Change/Ambiguity: Can effectively cope with change, finding ways to advance work and projects.
  • Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
  • Priority Setting: Focuses time/energy on the most important issues/opportunities.
  • Clearly understand how to assess the importance of tasks and decisions.
  • Interpersonal Savvy: relates openly and comfortably with diverse groups of people.

WHO YOU ARE:

  • Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward-and you don’t wait to be asked.
  • Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.
  • Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.
  • Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.
  • Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.
  • Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.
  • Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.
  • Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.
  • Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:Step Up: Dare to go beyond the expected to achieve greatness. #StepUpOne Team: Make Hootsuite a place we soar together by respecting each other’s individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMeCustomer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessedGo Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgilePlay to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcusesNeighbours & Allies: Give back to our communities and be an ally. #SocialForGood #AlliesAccommodations will be provided as requested by candidates taking part in all aspects of the selection process.#LI-AK1

Insurance Advocate- Entry Level- Remote – The LeBlanc Group – Orlando, FL

Company: The LeBlanc Group

Location: Orlando, FL

Expected salary:

Job date: Sat, 08 Feb 2025 07:42:17 GMT

Job description: and promote products effectively. This role offers comprehensive training and access to experienced mentors who will guide you in developing the skills necessary for success. The marketing team will provide ongoing support and resources to help you effectively reach your target audience and drive sales. This is an excellent opportunity for individuals looking to gain valuable experience in the field of marketing and launch a successful career in the industry.

Porter Airlines – Agency Support Advocate – Toronto, ON

Company: Porter Airlines

Location: Toronto, ON

Expected salary:

Job date: Wed, 15 Jan 2025 03:42:56 GMT

Job description: Job Description:Job SummaryThe Agency Support Advocate plays a pivotal role in assisting both our regular travel agency partners and our Preferred Travel Agency partners. They ensure timely responses and exceptional service, in line with Porter’s commitment to “flying refined”.
Duties & ResponsibilitiesFirst Point of Contact:Serve as the initial contact for all inbound calls from Travel Agents (TAs) and Preferred Travel Agency Service Desk (PTASD).Inquiry Handling: Address inquiries from travel agents directly, escalating to Agency Sales & Distribution only when necessary.Policy and Procedure Clarification: Provide clarification on policies and procedures, such as adding promo codes in GDS for Improved Productivity (IP).Waiver Management: Track and manage waiver usage, offering guidance on their appropriate application. This includes managing exceptional waivers (MISC).GDS Issue Management: Address GDS issues such as fare discrepancies and technical problems, escalating as needed. Ensure appropriate resolution, either internally or through GDS channels.Customer Service: Interact with a positive, customer-focused approach when assisting Travel Agents and customers directly.Priority Handling: Prioritize and respond promptly to inquiries from Travel Agents and customers.Collaboration: Collaborate with other departments to investigate and resolve concerns raised by Travel Agents or passengers.This role is pivotal in maintaining positive relationships with our agency partners and ensuring seamless interactions with Porter Airlines. * Actively participates in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy.Behavioural CompetenciesConcern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.Teamwork: Working collaboratively with others to achieve organizational goals.Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.Results Focus: Focusing efforts on achieving high quality results consistent with the organization’s standards.Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.
Qualifications

  • Experience with GDS (i.e. Amadeus or Sabre)
  • Post-secondary education
  • Travel Agency experience would be a strong asset
  • Proficient in all Google Office products including Gmail
  • Proficient in MS product suite
  • Positive customer-focused attitude, excellent organizational skills and attention to detail
  • Strong written and verbal communication skills
  • Ability to maintain concentration and work effectively from home

LocationToronto Downtown Office (250 Yonge Street) #LI-Remote
Company DescriptionSince 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter’s fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit or follow @porterairlines on Instagram, Facebook and Twitter.

Weekend Qualcomm Brand Advocate – BDS Connected Solutions – Orlando, FL

Company: BDS Connected Solutions

Location: Orlando, FL

Expected salary:

Job date: Sun, 24 Nov 2024 00:10:44 GMT

Job description: The Interactive Display and Marketing Material Specialist is responsible for managing and maintaining interactive displays, as well as ensuring the accuracy and effectiveness of in-store promotional and marketing material. This individual will work closely with the marketing team to gather, summarize, and report on the performance of various campaigns and initiatives. In addition, the specialist will utilize a comprehensive suite of Connected Commerce solutions to enhance the overall customer experience and drive sales. This position requires a strong attention to detail, excellent communication skills, and a passion for staying up-to-date on the latest trends in retail and digital marketing.

Weekend Qualcomm Brand Advocate – BDS Connected Solutions – Orlando, FL

Company: BDS Connected Solutions

Location: Orlando, FL

Expected salary:

Job date: Sat, 05 Oct 2024 22:01:38 GMT

Job description: As a Connected Commerce Solutions Specialist, your primary responsibility will be to ensure the accuracy and effectiveness of interactive displays in retail stores. You will also be responsible for verifying in-store promotional and marketing material to ensure consistency with brand standards. Additionally, you will gather, summarize, and report on data related to customer engagement and sales performance. This role calls for a strong understanding of advocacy, training, retail, virtual, experiential, and digital marketing strategies in order to deliver comprehensive solutions that drive business growth. Your ability to collaborate with various teams and adapt to changing market trends will be essential in achieving success in this role.

Principal Developer Advocate – Dynatrace – Toronto, ON

Company: Dynatrace

Location: Toronto, ON

Expected salary:

Job date: Thu, 26 Sep 2024 04:52:10 GMT

Job description: Company DescriptionDynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.We’re an equal opportunity employer and embrace all applicants. Dynatrace wants YOU-your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We’re fueled by the diversity of our talented employees.Job DescriptionYou’ll be part of a team of international developer relations professionals anchored in the Dynatrace Platform. Together we proactively promote, onboard, coordinate and enable developers to understand, adopt, and contribute to the Dynatrace Platform.We’re looking for an experienced Developer Advocate to join our team. Our team philosophy is to focus on each other’s strengths while supplementing each other with different and overlapping skills. Although having most of the skills below in your repertoire would be a bonus, we don’t expect you to tick all the boxes.What you´ll do

  • Help developers get started using and developing on our Dynatrace Platform
  • Collect and relay developer feedback, while advocating for the developer audience
  • Give talks at online and in-person events to raise awareness and grow adoption
  • Create varied content, from blog posts and tutorials to videos, course material, and documentation.
  • Improve the developer onboarding experience by preparing and holding workshops
  • Create demo code and snippets to aid the developer learning experience
  • Help support our growing developer community, ensuring that our end-users get answers and help in a timely manner

Qualifications

  • Approachable and empathetic personality.
  • Presentation skills, or a great desire to get better at giving talks.
  • Developer community experience, either in-person or online.
  • Experience creating and editing technical videos.
  • Writing skills, with an emphasis on technical content.
  • Experience writing blog posts, tutorials, and similar instructional content.
  • Experience as a front end developer (preferably React and TypeScript), and bonus if you also know Java or .NET.
  • 3+ years of previous developer relations experience.
  • Dynatrace product knowledge advantageous

Additional InformationWhat’s in it for you?

  • A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
  • Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
  • Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.
  • A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries.
  • An environment that fosters innovation, enables creative collaboration, and allows you to grow.
  • A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
  • A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
  • A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.

Dynatrace is a company that focuses on making software work perfectly by providing observability, continuous runtime application security, and advanced AIOps. They are currently looking for a Developer Advocate to help developers understand, adopt, and contribute to the Dynatrace Platform. The ideal candidate would have experience in developer community engagement, technical content creation, and front-end development skills. Dynatrace offers a flexible work environment, opportunities for career development, and a diverse and innovative team culture.

Willis Towers Watson – Associate Client Advocate – Vancouver, BC

Company: Willis Towers Watson

Location: Vancouver, BC

Job description: Basic project management skills and demonstrated experience Strong presentation skills Ability to adapt to change… of the client account & drive retention of that business In collaboration with the lead client relationship manager…
The content discusses the importance of basic project management skills, strong presentation skills, and the ability to adapt to change. It emphasizes the need to drive retention of client accounts and work collaboratively with the lead client relationship manager.
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Expected salary: $110000 – 130000 per year

Job date: Fri, 02 Aug 2024 04:06:13 GMT

Equinix – Community Advocate – Toronto, ON

Company: Equinix

Location: Toronto, ON

Job description: Who are we? Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe…. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software…
Equinix is a global company that operates over 250 data centers worldwide. Digital leaders use Equinix’s platform to interconnect foundational infrastructure through software.
Job Description

We are currently seeking a motivated and detail-oriented individual to join our team as a Data Entry Clerk. In this role, you will be responsible for accurately entering and updating information into our database. The ideal candidate will have strong attention to detail, excellent organizational skills, and the ability to work independently.

Responsibilities:
– Accurately enter and update data in our database
– Perform routine data entry tasks as needed
– Verify accuracy of data entered
– Keep track of all data entry tasks and deadlines
– Communicate with team members regarding any discrepancies or issues with data

Qualifications:
– High school diploma or equivalent
– Previous experience in data entry or related field preferred
– Proficient in Microsoft Office suite
– Strong attention to detail and accuracy
– Ability to work independently and meet deadlines

If you are a self-motivated individual with strong data entry skills, we would love to hear from you. Please apply with your resume and cover letter today.

Expected salary:

Job date: Thu, 13 Jun 2024 00:34:35 GMT

Equinix – Senior Developer Advocate – Toronto, ON

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Company: Equinix

Location: Toronto, ON

Job description: Who are we?Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.Senior Developer AdvocateJob SummaryAs a Developer Advocate, you will be a self-starter who champions Equinix within the developer community, specifically focusing on our digital infrastructure solutions. You’ll bridge the gap between developers and our engineering teams, ensuring developers have the resources and knowledge to leverage Equinix’s digital infrastructure.A Developer Advocate at Equinix focuses on increasing awareness and adoption of Equinix’s digital services by creating and delivering engaging technical content. Equinix’s Developer Advocacy team sits within the Product-Led-Growth and DevRel Marketing organization along with our Open Source, Integrations, Product Docs, Start up, and Software Provider teams. We’re an organization that focuses on moving quickly, adapting, and getting things done.Equinix has a growing set of digital services that complement our 250+ data centers. We partner with all major cloud providers to deliver infrastructure that enables over 10,000 customers.ResponsibilitiesCreate engaging content (tech blogs, videos, articles, code samples, tutorials) to educate developers on Equinix’s digital infrastructure capabilitiesDeliver technical presentations, workshops, and demos at developer conferences, meetups, and user groups, with a focus on building applications that leverage Equinix’s digital infrastructureContribute to the overall goals of Equinix’s Developer Marketing teamUse your lived experience and technical expertise on work with our product, digital, and growth marketing teams to shape authentic messaging, strategies, and effective go-to-market approaches that resonate with our practitioner audienceSupport the events that the organization sponsors by actively participating at conferencesPromote the activities of our integration, start up, and solution provider team where appropriateBuild and maintain strong relationships with developers through active participation in online communities, forums, and developer eventsGather feedback from developers and translate it into actionable insights for the product and engineering teamsConduct interviews with media (podcasts, video, and in-person)Stay current on industry trends and emerging technologies related to interconnection, cloud, networking, and distributed systems. (You’ll be a lifelong learner, always eager to explore new technologies!)​QualificationsExperience in a developer relations or developer advocacy roleMinimum 1 year of experience presenting technical topics and creating tutorials, blogs, how-to guides, demos, workshops, videos, presentations, and other technical contentProven experience as a developer or technical architect with a strong understanding of cloud-native concepts like virtualization, containerization, Linux, IaC, etc.Experience with Cloud Networking concepts (VLANs, NAT, VPC, DNS, etc.)Familiarity with at least one major cloud provider (AWS, Azure, GCP, etc.)Excellent written and presentation skills with the ability to tailor content for different audiences (developers, platform engineers, business leaders)Strong initiative, organization and prioritization skills with the proven ability to work in a self-directed environmentPassion for developer communities and a strong desire to build relationships with developersAbility to stay up-to-date on the latest cloud, networking, and infrastructure trends and be willing to learn new technologiesThis role requires some travel (25+%) to attend events, meet with partners, and internal activities​Bonus PointsFamiliarity with IaC tools, like Terraform, Ansible, or PulumiPossess a meaningful social media presence with engaged followersExperience in Equinix products and services (Equinix Metal, Fabric, etc.) or other digital infrastructure services related to interconnection, networking, or cloud platformsPublic speaking experience at conferences or meetups related to cloud, networking, or storageExperience in creating engaging video content for YouTube, including livestreams, video tutorials, or short-form contentExperience building and deploying applications on cloud platforms.Active participation in relevant open-source projectsIf you don’t meet 100% of these qualifications, you should still seriously consider applying – there are many paths to qualificationsEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix is a digital infrastructure company with over 250 data centers worldwide, helping organizations scale with agility and speed. The company is committed to diversity and providing an equitable work environment. The Senior Developer Advocate role involves creating technical content, delivering presentations, and engaging with the developer community to promote Equinix’s digital services. Qualifications include experience in developer relations, cloud-native concepts, cloud networking, and strong communication skills. Travel may be required for events and partnerships. Equinix is an equal opportunity employer committed to inclusivity.
Job Description

Position: Sales Associate

Location: Ottawa, ON

Company: VF Corporation

Salary: Competitive

VF Corporation is seeking a motivated Sales Associate to join our team in Ottawa, ON. As a Sales Associate, you will be responsible for providing exceptional customer service, driving sales, and maintaining a clean and organized store environment.

Key Responsibilities:
– Greet and assist customers in a friendly and professional manner
– Demonstrate product knowledge and provide recommendations to customers
– Process transactions accurately and efficiently
– Maintain a tidy and organized store appearance
– Meet and exceed sales goals
– Assist with inventory control and merchandising

Requirements:
– High school diploma or equivalent
– Previous retail sales experience is preferred
– Strong communication and customer service skills
– Ability to work a flexible schedule, including evenings and weekends
– Positive attitude and willingness to learn

If you are passionate about fashion and enjoy interacting with customers, we encourage you to apply for this exciting opportunity. VF Corporation offers competitive compensation and opportunities for career advancement. Join us and be a part of a dynamic and growing team. Apply now!

Expected salary:

Job date: Wed, 12 Jun 2024 22:31:41 GMT

Home Depot – Brand Advocate, Supervisor – Hybrid – Toronto, ON

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Company: Home Depot

Location: Toronto, ON

Job description: The Brand Advocate program supports Home Depots, One Home Depot vision by parenting with our suppliers to fully optimize their eCommerce strategy with Home Depot Canada. We provide strategic insights, analytics, deep dive analysis and digital content enrichments to help drive traffic and conversions on Homedepot.ca.Job Title: Brand Advocate, Supervisor
Job Description:
The Supervisor, Brand Advocate role is an exciting role within The Home Depot Canada eCommerce team. This role is within our ever-growing Brand Advocate program. This high impact and important role is responsible for helping us continue to develop and support the program. The supervisor is accountable for managing, mentoring, and leading a team of 6-7 brand advocate analysts and a specific portfolio within Home Depot’s product assortment. The supervisor’s team of analysts directly manage vendor accounts and provide strategic insights, data analytics and reporting, deep dive analysis projects, content enrichment projects and provide day-day operational support for each of their vendors. The Supervisor core focus is to support each analyst on a one-to-one level, ensure projects are aligned and on-track, develop and nurture strong relationships with internal and external partners, executing against quarterly action plans, generating KPI impact reports, and effectively communicating successes/progress within each account within their portfolio of business. This role has a high impact to the Brand Advocate program and The Home Depot’s eCommerce business.Core responsibilities: 50% Associate Development and Growth

  • Lead, direct and support a team of associates
  • Influence associates – communicate effectively and drive engagement across the team
  • Mentor, support and develop the Analysts and Sr. Analysts
  • Optimize diverse talent across the team – attract top talent, interview, and hire associates
  • Meet with direct reports bi-weekly and provide on-going support and leadership
  • Influence the team, drive engagement, and provide the team with vision and purpose
  • Manage conflict and collaborate with team to find solutions
  • Deliver BA updates to broader merchant organization on progress and performance of the business
  • Evaluate direct reports on-going and complete mid-year/year-end reviews

40% Supplier Portfolio Management

  • Ownership of the portfolio of suppliers and ensure success
  • Cultivate and maintain strong supplier and cross-functional partner relationships
  • Ensure accountability – Analysts execution of the program for their assigned vendors
  • Plan and align with cross functional teams to ensure alignment (merch, marketing, etc.)
  • Review, approve and manage vendor goal trackers, project plans, reporting, presentations and calls ensuring the analysts are on track
  • Attend vendor bi-weekly, mid-year and year-end business reviews
  • Develop reporting and track KPI’s for the portfolio of business – present report and findings to merchant teams and other internal Home Depot teams
  • Manage the supplier program contracts through life cycle along with the manager

10% Program Development

  • Develop new services, analysis, and tools for the brand advocate program
  • Continually seek to improve and advance the program
  • Improve team management and introduce new, improved processes and tools
  • Develop and launch training programs for new associates and career development
  • Ensure associates are aligned to the company and program vision
  • Present the program and overview to new vendors alongside the manager
  • Provide on-going support across the entire team

How to succeed in this role:

  • Successfully build, develop, and manage an effective team of associates – Mentor, inspire and grow talent across the team
  • Instill trust across the team and internal/external partners
  • Showcase ability to influence people through strong communication, engagement, strategic plans, vision and purpose.
  • Communicate strongly across the team and showcase ability to inspire and lead a team (Team meetings, projects, etc.)
  • Be engaged in the associate development providing feedback at mid-year and year-end review.
  • Innovate the BA program with new ideas, take lead on new projects and initiatives and provide creative solutions to roadblocks and issues.
  • Build strong relationships with Merchandising and cross functional teams

What experiences will help you excel in this role:

  • Desire and passion to lead and inspire associates
  • Passion for building and developing a business
  • Proven track record of mentoring associates and building vision for the team
  • Ability to build strong relationships with colleagues, stakeholders and vendors
  • Challenges and provides insight on conflict resolution and mediate difficult conversations
  • Ability to seamlessly manage multiple responsibilities within a fast-paced work environment
  • Proven ability to build relationships and influence without authority.
  • Exhibits courage, confidence, and initiative in leading conversations, has voice in room
  • Live HD values, taking care of our people, doing the right thing and creating shareholder value
  • Exemplify high level of customer engagement – Strong relationships and communication, proactive, reliable, strong perspective, leadership

Expected salary:

Job date: Sat, 18 May 2024 00:03:33 GMT