Mat Leave Coverage* Market Manager – Base Management Copper To Fiber Migrations – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $71000 – 107000 per year

Job date: Wed, 30 Jul 2025 01:05:29 GMT

Job description: DescriptionOur team and what we’ll accomplish togetherJoin the Customer Base Management team and have fun making a difference for our customers.The Consumer Base Management team is seeking a Market Manager for an existing role that will allow us to drive best in class migrations from copper to fiber. The successful candidate will be a key member supporting revenue growth through below-the-line marketing tactics targeting existing copper customers who are eligible to migrate to fiber. In this role, you will oversee all of the marketing work streams to support this business objective.What you’ll doYou’ll be working with a cross section of teams and stakeholders across TELUS Consumer Solutions. You will be the central figure in creating the Home Solutions marketing strategy for copper to fiber migrations and gaining cross-functional alignment to ensure its success.As a natural proactive leader, you will work with multiple stakeholders and business units to drive awareness of these programs, evolving the program to meet current market dynamics while also delivering exceptional business outcomes. You will play a critical role in our base management strategy, embracing ambiguity and initiating opportunities to develop this role to its full potential.Here’s how

  • Identify and implement programs that successfully entice customers to migrate from copper to fiber
  • Identify revenue growth strategies while recognizing defensive tactics for revenue retention
  • Bring that strategy directly to customers by testing new messaging, segmentation, and offers with a rigorous approach to performance management and surfacing insights for future
  • Implement the program across sales channels by working with internal channel GTM teams across Canada to drive the program forward, respond to market conditions, and set up new streams of opportunities that align with our strategic priorities
  • Work collaboratively with cross-functional stakeholders to analyze our performance, distill insights for leaders, identify opportunities for improvement, and gain leadership buy-in to develop net new initiatives

QualificationsWhat you bring

  • 4+ years experience in marketing, ideally in wireline consumer businesses
  • Proactive self-starter with a track record of successfully managing comprehensive programs from conception to completion
  • Experience generating innovative ideas and solutions and translating these into compelling business cases
  • Building consensus among diverse stakeholders by leveraging your strong storytelling and presentation skills
  • Self starter with demonstrated ability to manage multiple projects while maintaining attention to detail, combining a proactive, entrepreneurial mindset with strong negotiation skills
  • Ability to develop strong relationships with stakeholders that enable the successful co-creation of initiatives that yield positive outcomes to the business
  • Excellent attention to detail with an ability to multitask and manage multiple projects and programs efficiently
  • Experience using analytic tools to interpret data and make recommendations
  • Extensive experience working with cross functional teams on projects or campaigns

Nice to have

  • Understanding of regulatory environments affecting migrations in the telecom industry
  • Experience upselling to existing customer base
  • University or college degree in Marketing or Business Administration

What we give back to you

  • Opportunity for growth by expanding portfolio to include other key strategic initiatives
  • A unique opportunity to be responsible for the end to end, from strategy development to campaign planning, offer development, execution, and reporting
  • Get closer to the telecom business & learn more about product, business development and Customer First initiatives
  • Work in a fast-paced & dynamic environment, breaking new ground in evolving marketing strategies
  • Work with a diverse team
  • Work in an organization that supports your personal development with leading edge training and development tools
  • An environment that lets you be your best every day
  • Work in an organization that supports you giving back to the community you live in
  • Competitive pay & benefits
  • We also like to have a bit of fun

Salary Range: $71,000-$107,000Performance Bonus or Sales Incentive Plan: 12%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role’s requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Sales and MarketingHelp us, help our customers make a real connectionWe are honoured to be recognized$14.7 billion
TELUS’s annual revenue$4.8 billion
The brand value that TELUS brings12
Consecutive years our annual dividend payment has increasedAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Summary

Position Overview:
The Customer Base Management team at TELUS is seeking a Market Manager to lead migrations from copper to fiber for existing customers. This role focuses on revenue growth through targeted marketing strategies aimed at eligible copper customers.

Key Responsibilities:

  • Develop and implement marketing strategies to encourage migration to fiber.
  • Collaborate with various teams to create a cohesive marketing approach.
  • Analyze performance metrics and adjust tactics to improve outcomes.
  • Communicate with stakeholders to cultivate consensus and drive initiatives.

Qualifications:

  • 4+ years in marketing, preferably within wireline consumer sectors.
  • Proven track record in managing comprehensive programs.
  • Strong interpersonal skills for building relationships and presenting ideas.
  • Proficient in data analysis and project management.

Nice to Have:

  • Understanding of telecom regulatory environments and upselling experience.

Benefits:

  • Competitive salary ($71,000-$107,000) plus bonuses.
  • Comprehensive benefits, professional development opportunities, and a flexible work environment.
  • Commitment to community involvement and diversity.

Culture:
TELUS promotes a customer-first approach, innovation, and a supportive team environment, aiming to make a meaningful impact through technology.

Note:
Candidates in Quebec may need to demonstrate proficiency in English for this role.

Marketing Manager – Churn and Retention Program GTM – TELUS Base Management – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $71000 – 107000 per year

Job date: Sun, 13 Jul 2025 06:22:02 GMT

Job description: DescriptionAre you looking to take on a role with a strategic importance to your organization? Leveraging data to drive better customer outcomes? Managing programs that focus on core business priorities?Our team and what we’ll accomplish together:If you are a high performer with a strategic and analytical mindset who thrives in a fast-paced team environment, then this is the right role for you. As Marketing Manager, Program GTM on the TELUS and Koodo Mobility Churn and Renewal GTM & Channel Excellence team, you will be responsible for continuously identifying innovative ways to proactively protect and retain TELUS customers in the moments and channels where they are most likely to churn.In this role, you will drive innovation in how we proactively manage churn in our channels, identify unique cohorts of customers and build treatment paths for them, and be a core contributor in the planning and execution of new opportunities that will reduce cost and grow revenue across TELUS and Koodo mobility base management. The ideal candidate is a natural born leader with a willingness to challenge the status quo, is able to work collaboratively and confidently with multiple stakeholders across different business units and levels to move programs forward.TELUS is a great place to work. You can see it in our team members. The diversity of the TELUS team and their unique contributions set us apart from the competition. Our success is based as much on our future friendly team as the innovative internet, voice, data and wireless products and solutions we offer.What you’ll do:What you’ll be responsible for in your new role:

  • Design, execute, and launch both offers and campaigns designed to insulate the base from churning
  • Track, review, analyze and report on program performance for rapid learnings and to identify opportunities to improve campaign performance
  • Leverage your creativity to help shape messages to our customers
  • Support the team in tracking key performance results for TELUS retention
  • Build business cases to support recommendations or to validate potential opportunities
  • Collaborate cross-functionally with key stakeholders including TELUS Digital, Marketing Communications, Pricing, Devices, Finance and Channel teams to gain alignment and execute on strategy to achieve business targets
  • Drive process improvements to enable TELUS to be more flexible and faster to market
  • Build strong cross-functional relationships in order to manage stakeholder expectations and priorities, and keep abreast of and influence, new or evolving technologies, capabilities and data capture
  • Work with campaign portfolio owners to evaluate success of renewal and other base management programs, making recommendations for future initiatives and evolving current initiatives
  • Build strong cross-functional relationships in order to manage stakeholder expectations and priorities, and keep abreast of and influence new or evolving technologies, capabilities and data capture

QualificationsWhat you bring:Abilities the successful candidate will demonstrate:

  • Confidence working with data to analyze results and draw conclusions and recommendations from the findings
  • Inquisitive and willing to ask questions to uncover new opportunities
  • Strong project management and issue resolution skills; tracking progress against milestones
  • Contribute to a team-focused culture with strong shared goals & accountabilities
  • Ability to meet tight deadlines and manage priorities with strong attention to detail
  • Has bias towards action, positive attitude, flexible and adaptable
  • Comfortable influencing without authority in a cross-functional programmatic role
  • Strong verbal and written communication skills, and a willingness to present findings to various audiences including leadership

Great-to-haves:Don’t have everything we think are ‘great-to-haves’ below? Don’t let that dissuade you! Attitude, motivation, and a willingness to collaborate are the most important things we are looking for. So if you think you have what it takes, regardless of a fancy university degree or not, please apply!

  • University or college degree in Marketing, Business Administration: Honors Business Administration (HBA), Master of Business Administration (MBA), Commerce, Economics, or Engineering
  • 2+ years working experience in Marketing, Strategy, or Product Management
  • Experience running direct marketing campaigns
  • Experience working in a matrixed organization
  • Wireless telecommunications and/or technology-based industry experience is an asset
  • Experience in business casing, storytelling, and presenting to varied audiences

Salary Range: $71,000-$107,000Performance Bonus or Sales Incentive Plan: 12%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role’s requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Sales and MarketingHelp us, help our customers make a real connectionWe are honoured to be recognized$14.7 billion
TELUS’s annual revenue$4.8 billion
The brand value that TELUS brings12
Consecutive years our annual dividend payment has increasedAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Job Summary

Position: Marketing Manager, Program GTM – TELUS and Koodo Mobility

Role Overview: This strategic role involves leveraging data to minimize customer churn and enhance retention strategies within TELUS and Koodo’s mobility divisions. The ideal candidate will be an analytical thinker and a natural leader, collaborating across teams to innovate and improve customer experience.

Key Responsibilities:

  • Design and implement campaigns to retain customers.
  • Analyze program performance to identify opportunities for optimization.
  • Collaborate with various departments (Digital, Marketing, Pricing, etc.) to execute strategies.
  • Develop business cases and manage stakeholder expectations.
  • Drive process improvements and evaluate campaign success.

Qualifications:

  • Strong data analysis and project management skills.
  • Excellent communication and collaborative abilities.
  • Experience in marketing or product management (2+ years preferred).
  • Familiarity with direct marketing campaigns and the telecommunications industry is a plus.
  • Educational background in Marketing or related fields is desirable but not mandatory.

Salary and Benefits:

  • Salary range: $71,000 – $107,000 with a 12% performance bonus.
  • Comprehensive benefits, vacation time, flexible work options, and career development opportunities.

Company Culture: TELUS emphasizes a diverse, inclusive environment and values employee contributions. The organization is committed to fostering innovation and community engagement.

Note for Quebec Applicants: Proficiency in English may be required for interactions and software use.

Apply today to join a people-focused team dedicated to leveraging technology for positive customer impact!

Billyard Insurance Group – Mississauga East – Insurance Broker – Base Salary + Commission – Mississauga, ON

Company: Billyard Insurance Group – Mississauga East

Location: Mississauga, ON

Expected salary: $50000 – 80000 per year

Job date: Wed, 14 May 2025 22:55:15 GMT

Job description: Job Overview:About usBillyard Insurance Group – Mississauga East is hiring an Insurance Broker looking to disrupt the insurance industry by providing tremendous value and trust to our respectable clients. We are proud to share that our organization has been widely recognized for its excellence:2022 Top Choice Insurance Brokerage2023 Personal Lines Growth Brokerage of the Year2024 Insurance Business Canada Award for Digital Innovation2024 Canada’s Top Growing Company2024 Fast Brokerage by Insurance Business CanadaOver the years, our value-oriented team of insurance professionals has continually disrupted the industry with innovation and dedication, housing 5 of our brokers in achieving All-Star awards for their excellence. Since 2017, our branch has grown from just 2 employees to over 100—and we’re continuing to grow to meet the evolving needs of our clients.If you are value-oriented, possess an entrepreneurial spirit, and have a strong desire to serve clients by ensuring their protection, we want you on our team!Job Description:We are seeking a highly motivated and knowledgeable Insurance Broker to join our team. As an Insurance Broker, you will be responsible for analyzing the insurance market, negotiating policies, and providing exceptional customer service to our clients. This is a sales-oriented role that requires strong communication and interpersonal skills.DutiesManage the sales process, including preparing competitive quotes, processing applications, and overseeing policy renewals using advanced toolsBuild strong client relationships to generate referrals, secure new business, and grow your book of businessApply market-specific underwriting standards to ensure accurate and compliant policy offeringsAssess clients’ insurance needs and recommend tailored coverage solutions from a wide range of productsConsistently achieve monthly sales goals while maintaining high-quality service standardsPromote insurance to potential clients through various channelsNegotiate with insurance providers to secure optimal policy terms and pricing for clientsDeliver outstanding customer service by promptly addressing inquiries and resolving issues with expertise and careParticipate in ongoing training to enhance product knowledge, sales skills, and industry expertiseDevelop and maintain a network of Centers of Influence (COIs) to boost lead generation and refine marketing/sales strategiesSkills and QualificationsValid RIBO license is requiredExperience in the insurance industry is considered an assetProficient knowledge of Commercial Lines and or Personal LinesStrong proficiency in using Microsoft Office applications, Powerbroker and Applied Rating Services is an assetAbility to multi-task and work with minimal guidance.Comfortable with cold calling and building relationships with COIs.What We Offer:Base salary + Commission PackageConvenient Office Location: Close to major highways and city centre transit.Group Benefits Plan: Includes Dental Care, Extended Health Care, and Vision Care.Flexible Work Models: Options for remote, hybrid, or in-office work (Remote available after initial training is completed).Our Commitment to Diversity, Inclusion and BelongingBillyard Insurance Group – Mississauga East is committed to building a transparent environment where everyone feels heard, welcomed, and included. We believe Diversity, Inclusion, and Belonging are fundamental in our vision to be the leading insurance platform in Canada. BIG is a proud, equal-opportunity workplace that is committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.Our Commitment to AccessibilityBillyard Insurance Group – Mississauga East is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please contact us at angelica.yau@thebig.ca

Senior Marketing Manager – TELUS Health (Employer Base Management) – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $90000 – 134000 per year

Job date: Thu, 08 May 2025 05:23:25 GMT

Job description: DescriptionTELUS Health is dedicated to empowering every person to live their healthiest life. We leverage leading-edge technology to shape the future of health, making healthcare more accessible and delivering improved health experiences for everyone. Join our innovative team and make your future friendly while transforming healthcare across North America.Our team and what we’ll accomplish togetherAs the Senior Marketing Manager – Employer Base Management, you will be pivotal in developing and executing customer retention, churn prevention, utilization/engagement, and upsell/cross sell initiatives to maximize customer lifetime value across both the Canadian and US markets.What you’ll doDevelop and execute customer retention and churn prevention programsCollaborate with cross-functional teams, including Demand Generation, Product Marketing, Pricing and CSM, to create and implement comprehensive customer retention strategies. Leverage insights from CSM team, customer-usage data and feedback to identify at-risk accounts and design end to end customer lifecycle programs. Develop and track metrics for churn prevention, such as customer satisfaction, product adoption, and engagement, while optimizing strategies to enhance customer lifetime value.Drive increased utilization and engagementOversee all employer account communications with CSM teams including onboarding, education and customer lifecycle check ins, ensuring messaging is aligned to our business goals and customer needs. Deepen customer engagement through lifecycle strategies that promote usage and customer experience.Introduce segmented strategyDevelop data driven approaches to segment and target customers across Canada and the US market, addressing the unique needs of the customers in each segment. Collaborate with marketing, product and CSM teams to develop a customer segmentation approach that drives increased retention and engagement across our baseMaximize customer lifetime valueIdentify key opportunities for pricing uplift, upselling and cross-selling through in-depth customer analysis, ensuring offerings match customer needs at various stages of the lifecycle. Coordinate with product and CSM teams to deliver targeted campaigns that create compelling value propositions and increase customer retention and utilization.QualificationsWhat you bring

  • Bachelor’s degree in Marketing, Business, Communications, or a related field. MBA is a plus.
  • 7+ years of experience in B2B marketing, preferably in the insurance, benefits or healthcare space.
  • Strong analytical mindset and strategic thinking skills, with a passion for using data to drive marketing strategies, solve complex problems, and translate insights into actionable plans.
  • Experience working with sales teams to align strategies and achieve shared goals.
  • Proficiency in Salesforce, Hubspot, marketing automation platforms, and analytics tools is an asset.
  • Experience in employee benefits, virtual care solutions, mental health services or corporate wellness solutions is a strong asset.
  • Experience with insurance carriers, brokers or consultants is a strong asset

Ideal Candidate Profile

  • Self-starter – able to work independently, anticipates needs and takes initiative
  • Analytical – able to quickly synthesize key information and take action to drive results
  • Organized – excellent time management and prioritization skills
  • Adaptable – comfortable working in a dynamic, quickly evolving environment
  • Problem solver – able to easily pivot and find new, innovative solutions
  • Team oriented – exceptionally strong interpersonal skills, works well with individuals across teams
  • Customer focused – pays close attention to the pivotal details that impact clarity and delight in the customer journey

What we give back to you

  • Opportunity to make a significant impact on the growth of TELUS Health in the North American market
  • Empowerment to unleash your creativity, show your skills, implement your strategies, and develop your ideas
  • Flexible work arrangements that support work-life balance
  • Competitive compensation and comprehensive benefits package
  • Professional development and career growth opportunities
  • A workplace that embraces our core values: passionately putting our customers and communities first, embracing change and innovating courageously, and growing together through spirited teamwork

Salary Range: $90,000-$134,000Performance Bonus or Sales Incentive Plan: 15%Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.HealthWe’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.We are honoured to be recognized21,166
Physicians using TELUS Health electronic medical records6,300
Pharmacies using our pharmacy solutions140 million+
Health claims processed using TELUS Health solutionsAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Company Overview:
TELUS Health is focused on enhancing health outcomes through technology, aiming to make healthcare more accessible and improve experiences for users across North America.

Position: Senior Marketing Manager – Employer Base Management

  • Role: Lead customer retention, churn prevention, and engagement initiatives to maximize customer lifetime value in Canada and the US.

Key Responsibilities:

  • Develop programs for customer retention and churn prevention.
  • Collaborate with cross-functional teams to implement comprehensive strategies.
  • Use customer insights and data to identify at-risk accounts and improve lifecycle engagement.
  • Drive utilization and oversee communications with employer accounts.
  • Create data-driven customer segmentation strategies.
  • Identify upselling and cross-selling opportunities.

Qualifications:

  • Bachelor’s in Marketing, Business, or related field; MBA preferred.
  • 7+ years in B2B marketing, ideally in healthcare or benefits.
  • Strong analytical and strategic skills.
  • Experience with Salesforce, Hubspot, and marketing automation tools.

Ideal Candidate Attributes:

  • Self-starter, analytical, organized, adaptable, problem solver, team-oriented, and customer-focused.

What TELUS Offers:

  • Impactful role in healthcare growth.
  • Creative freedom and flexible work arrangements.
  • Competitive salary ($90,000-$134,000) plus benefits.
  • Professional development opportunities.
  • Commitment to diversity and community engagement.

Company Values:
Focus on customer and community well-being, innovation, teamwork, and equitable employment practices.

Commitment to Health:
All employees at healthcare centers must be fully vaccinated against COVID-19.

Fidelity Investments – Knowledge Base & Content Manager – Toronto, ON

Company: Fidelity Investments

Location: Toronto, ON

Expected salary:

Job date: Sat, 26 Apr 2025 02:39:49 GMT

Job description: Job DescriptionYou will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.Current work authorization for Canada is required for all openings.Who We Are:Fidelity Clearing Canada (FCC) is the leading independent clearing broker and custodian in the Canadian market. We provide trade execution, clearing, custody and back-office support services to Canadian-based brokerage firms and the Canadian brokerage arms of U.S.-based firms.For more information about Fidelity Clearing Canada, please visitHow You’ll Make An Impact:The Knowledge Base & Content Manager is part of the FCC Product Solutions team and reports to the Director, Product Operations and Enablement. The Manager oversees FCC’s Resource Centre experience and content, which includes the client-facing knowledge base and support ticket intake experience as well as structure of content and accessibility of the same for FCC’s clients. They collaborate with developers, support teams, FCC’s clients, and other stakeholders to optimize current systems and develop new ways to provide clients with an optimal experience when accessing knowledge and how to content, submitting support tickets, and other related activities. This role focuses on enhancing the user experience to increase adoption of this self-serve channel, driving process improvements, streamlining content overall, and ensuring effective collaboration across training and support teams. This objective is achieved by leveraging data-informed insights, strong internal and client partnerships, and industry best practices with a focus on continuous improvement.The Knowledge Base & Content Manager is responsible for ensuring that clients can easily find answers related to FCC knowledge and have streamlined access to all relevant support channels. The Manager continuously seeks innovative methods to deliver an exceptional client experience.What You Will Do:1. Deliver an excellent client experience in FCC’s Resource Centre as part of the uniFide platform. This involves ensuring that the FCC Resource Centre is a comprehensive and user-friendly content repository and digital access to FCC’s client support channels.Defined roadmap for FCC’s Resource Centre.Effective guidance provided for Developers and other individuals supporting the delivery of enhancements to the client-facing Salesforce experience.Deep understanding of adoption drivers for knowledge content, barriers and related industry best practices.Alignment with relevant internal and external stakeholders.Effective collaborate with Strategic Account Management and Product Implementation Manager to accomplish client engagement to align on priorities and effective implementation of enhancements.Ensuring seamless integration with other tools and platforms within the uniFide ecosystem.Positive feedback from clients.2. Oversee the content strategy of FCC’s client-facing knowledge base and coordinate closely with the Client Training Manager to ensure the overall alignment of content structure within the Resource Centre.Collaborate cross-functionally, and especially with FCC Client Services, to drive the creation of client-facing knowledge content, such as client-facing policies and procedures, or other operational and system-related how-to documentation.Ensure the overall alignment of knowledge content with client and FCC business needs.Regular audits of the knowledge content structure and alignment between available content and organization of the same (i.e. categories).Collaborate with Training and Support teams creating content to structure content based on best practices and ensure easily accessible content placement in the Resource Centre.3. Establish and monitor key performance indicators pertaining to the implementation and adoption of FCC’s Resource Centre.Segmented user groups based on access to functionality in the Resource Centre (i.e. ticketing vs knowledge access).Defined metrics for user adoption and retention (i.e. reduction in support tickets in correlation with knowledge content).Regular reporting on adoption overall and success metrics of rolled out enhancements.Use of engagement methods, such as surveys to measure user satisfaction with the Resource Centre.Regular reviews and updates to the content strategy based on performance data and feedback, in collaboration with the Client Training Manager.4. Build strong relationships with key stakeholders both within and outside FCC to foster collaboration and support for the Resource Centre.Work with various departments and teams to establish clear goals, strategies and needs around knowledge content, and methods for managing the Resource Centre experience effectively.Understand client experience and user journeys in detail.Collaborate with Product Solutions Managers with regards to potential cross-product impact and understand and manage interactions and impacts between different products, ensuring a seamless integration and user experience.Collaborate with third parties to manage integrations.5. Use of continuous improvement methodologies to continually search newly established industry best practices and implementation of the same. Proactively improves and/or eliminates ineffective features/functionality to enhance service and delight clients.Ongoing professional development and proven curiosity around new technologies and potential impact on the Resource Centre experience (i.e. Artificial Intelligence).Regular updates and enhancements to the Resource Centre based on industry trends.Strong network across the Fidelity organization.6. Risk ManagementIdentify risks and notify management of any errors/mistakes immediately including any risk concerns that may not conform to standard practices and guidelines.This includes making suggestions, asking questions, or providing feedback that could lead to improved processes and controls with reduced risk.What We Are Looking For:Strong analytical skills to understand client experience and user journeys in detail.Proven curiosity around new technologies and their potential impact on the experience, ideally with experience in implementing AI for help/knowledge content.In-depth knowledge of agile delivery methodologies, collaboration with technical resources (developers, Business Analysts, etc.) and general project management experience will be an asset.Deep knowledge of relevant technologies must be combined with business acumen and excellent communication and listening skills.Highly collaborative individual with strong influencing skills as well as being highly flexible and adaptable to differing audiences and circumstances.Being bold and taking proactive charge of all responsibility areas.Attention to detail to ensure accuracy and consistency of all deliverables.Knowledge of adult learning principles, understand how adults learn, including the importance of engaging and interactive training sessions.Demonstrated expertise in digital applications and foundational technical knowledge.The Expertise You Bring:Must haves:5+ years’ experience in a Product Owner, Knowledge/content management/IT support delivery or Technical Support role within the financial services and brokerage industryProven project management experienceSolid knowledge and working experience in brokerage or banking business environment with focus on mid/back-office applications.Experience communicating with executive-level clients and senior-level managers.Sound understanding of content management softwareNice to haves:Experience working with Salesforce and Salesforce CommunityEducation/Licenses/Registrations/Designations:A minimum requirement of a university degree or equivalent work experienceNice to have: Canadian Securities Course (CSC), Enrolment in or completion of the Salesforce Admin certificate is an asset. PMP or Scrum certification is an assetSome of the ways we’ll help you feel valued and supported as part of our team:Flexible working arrangements – 100% remote, hybrid, and in office optionsCompetitive total compensation, including company contributions to your group RRSP without a matching requirement from youComprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapyParental leave top-up to 100% of your salary for a period of 25 weeksUp to $650 for home office equipmentGenerous time off policy, including 2 paid days annually to volunteer at a charity of your choiceDiversity and inclusion programs, including an active network of Employee Resource GroupsExtensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designationWe care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.Fidelity Canada is an equal opportunity employerFidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application processFidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at .No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.Why Work at Fidelity?We are proud to be recipients of the following:Awards

  • Canada’s Top 100 Employers

o Greater Toronto’s Top Employers
o Canada’s Top Family-Friendly Employers
o Canada’s Top Employers for Young People

  • Great Place To Work® Certified

o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today’s Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

  • LinkedIn Top Companies in Canada
  • Human Resource Director (HRD) – Best Place To Work

o HRD – 5-Star Benefit Program
o HRD – 5-Star Diversity & Inclusion EmployerDesignations

  • Canadian Compassionate Companies – Certified
  • Benefits Canada’s Workplace Benefits Award – Future of Work Strategy
  • TalentEgg National Recruitment Excellence Award – Special Award for Diversity & Inclusion in Recruiting
  • Canadian HR Reporter’s Most Innovative HR Team

Market Manager – Base Management Copper To Fiber Migrations – Telus – Toronto, ON

Company: Telus

Location: Toronto, ON

Expected salary: $71000 – 107000 per year

Job date: Thu, 24 Apr 2025 03:36:42 GMT

Job description: DescriptionOur team and what we’ll accomplish togetherJoin the Customer Base Management team and have fun making a difference for our customers.The Consumer Base Management team is seeking a Market Manager for an existing role that will allow us to drive best in class migrations from copper to fiber. The successful candidate will be a key member supporting revenue growth through below-the-line marketing tactics targeting existing copper customers who are eligible to migrate to fiber. In this role, you will oversee all of the marketing work streams to support this business objective.What you’ll doYou’ll be working with a cross section of teams and stakeholders across TELUS Consumer Solutions. You will be the central figure in creating the Home Solutions marketing strategy for copper to fiber migrations and gaining cross-functional alignment to ensure its success.As a natural proactive leader, you will work with multiple stakeholders and business units to drive awareness of these programs, evolving the program to meet current market dynamics while also delivering exceptional business outcomes. You will play a critical role in our base management strategy, embracing ambiguity and initiating opportunities to develop this role to its full potential.Here’s how● Identify and implement programs that successfully entice customers to migrate from copper to fiber
● Identify revenue growth strategies while recognizing defensive tactics for revenue retention
● Bring that strategy directly to customers by testing new messaging, segmentation, and offers with a rigorous approach to performance management and surfacing insights for future
● Implement the program across sales channels by working with internal channel GTM teams across Canada to drive the program forward, respond to market conditions, and set up new streams of opportunities that align with our strategic priorities
● Work collaboratively with cross-functional stakeholders to analyze our performance, distill insights for leaders, identify opportunities for improvement, and gain leadership buy-in to develop net new initiativesQualificationsWhat you bring● 4+ years experience in marketing, ideally in wireline consumer businesses
● Proactive self-starter with a track record of successfully managing comprehensive programs from conception to completion
● Experience generating innovative ideas and solutions and translating these into compelling business cases
● Building consensus among diverse stakeholders by leveraging your strong storytelling and presentation skills
● Self starter with demonstrated ability to manage multiple projects while maintaining attention to detail, combining a proactive, entrepreneurial mindset with strong negotiation skills
● Ability to develop strong relationships with stakeholders that enable the successful co-creation of initiatives that yield positive outcomes to the business
● Excellent attention to detail with an ability to multitask and manage multiple projects and programs efficiently
● Experience using analytic tools to interpret data and make recommendations
● Extensive experience working with cross functional teams on projects or campaignsNice to have● Understanding of regulatory environments affecting migrations in the telecom industry
● Experience upselling to existing customer base
● University or college degree in Marketing or Business AdministrationWhat we give back to you● Opportunity for growth by expanding portfolio to include other key strategic initiatives
● A unique opportunity to be responsible for the end to end, from strategy development to campaign planning, offer development, execution, and reporting
● Get closer to the telecom business & learn more about product, business development and Customer First initiatives
● Work in a fast-paced & dynamic environment, breaking new ground in evolving marketing strategies
● Work with a diverse team
● Work in an organization that supports your personal development with leading edge training and development tools
● An environment that lets you be your best every day
● Work in an organization that supports you giving back to the community you live in
● Competitive pay & benefits
● We also like to have a bit of fun!Salary Range: $71,000-$107,000Performance Bonus or Sales Incentive Plan: 12%Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

  • Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
  • Flexibility to work in-office, virtually or a combination of both, based on the role’s requirements
  • Generous company matched pension and share purchase programs
  • Opportunity to give back to communities in which we work, live and serve
  • Career growth and learning & development opportunities to develop your skills
  • And much more …

Please note that the compensation shown in the job posting may be subject to change in 2025.A bit about usWe’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.Sales and MarketingHelp us, help our customers make a real connectionWe are honoured to be recognized$14.7 billion
TELUS’s annual revenue$4.8 billion
The brand value that TELUS brings12
Consecutive years our annual dividend payment has increasedAccessibilityTELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.We offer accommodation for applicants with disabilities, as required, during the recruitment process.

The Customer Base Management team is seeking a Market Manager to drive migrations from copper to fiber for existing customers. The successful candidate will work with various teams and stakeholders to create marketing strategies for this initiative. Key responsibilities include implementing programs to encourage migrations, revenue growth strategies, and collaborating with cross-functional stakeholders. Qualifications include 4+ years of marketing experience and the ability to manage multiple projects. Nice to have qualifications include understanding of the telecom industry and experience upselling to existing customers. The position offers opportunities for growth, the chance to work in a dynamic environment, competitive pay and benefits, and opportunities for personal development.TELUS is committed to diversity and inclusive employment practices, offering accommodation for applicants with disabilities during the recruitment process.