Braze – Customer Success Manager II – Ontario

Company: Braze

Location: Ontario

Job description: sounds like a place where you can thrive, we can’t wait to meet you. As a Customer Success Manager in our Scale team… you may need to undertake, you may be asked by your line manager to handle other reasonable responsibilities commensurate…
This content is welcoming someone to join a team as a Customer Success Manager in the Scale team. They mention the opportunity to thrive and express excitement about meeting the new team member. The role may involve undertaking various responsibilities, and the person may be asked to handle additional tasks as needed by their manager.
Title: Customer Service Representative

Location: Toronto, ON

Our client, a leading telecommunications company in Toronto, is seeking a Customer Service Representative to join their team. The successful candidate will be responsible for providing excellent customer service, handling customer inquiries and complaints, and processing orders.

Key Responsibilities:
– Deliver exceptional customer service by responding to customer inquiries via phone, email, or chat
– Handle customer complaints and provide appropriate solutions in a timely manner
– Process orders and ensure accurate and timely delivery of products
– Maintain customer records and update customer information in the database
– Collaborate with other departments to resolve customer issues and improve overall customer experience
– Meet and exceed customer service targets and goals

Qualifications:
– High school diploma or equivalent
– Previous customer service experience preferred
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to work in a fast-paced environment
– Proficient in Microsoft Office applications

If you are a customer-focused individual with excellent communication skills, then we want to hear from you! Apply now to join our client’s dynamic team as a Customer Service Representative.

Expected salary:

Job date: Fri, 09 Aug 2024 06:07:14 GMT

Braze – Senior Product Designer – Vancouver, BC

Company: Braze

Location: Vancouver, BC

Job description: , and prioritize problems to solve and design experiences to offer the best-in-class marketing tools. You will be expected… with partners across engineering, product management, UX research, product analysts, product marketing, and technical writers…
In order to offer the best marketing tools, it is important to work with cross-functional teams including engineering, product management, UX research, product analysts, product marketing, and technical writers. The main problems to solve include improving usability, increasing functionality, and enhancing user experience. By prioritizing these issues, businesses can design experiences that will set their marketing tools apart as best-in-class.
Title: Cyber Security Analyst

Company: Confidential

Location: Ottawa, Ontario

Salary: Competitive

Job Description:

We are seeking a Cyber Security Analyst to join our rapidly growing team in Ottawa, Ontario. The successful candidate will be responsible for implementing and maintaining security measures to protect computer systems, networks, and data.

Responsibilities:
– Monitor network traffic for security threats
– Analyze and respond to security incidents
– Develop and implement security policies and procedures
– Conduct security assessments and audits
– Install and configure security software and tools
– Stay current on the latest security trends and technologies
– Collaborate with IT and other teams to implement security measures
– Provide training and support to staff on security best practices

Qualifications:
– Bachelor’s degree in Computer Science, Information Technology, or related field
– 2+ years of experience in cyber security analysis
– Knowledge of security tools and technologies
– Understanding of networking and operating systems
– Strong problem-solving skills
– Excellent communication and interpersonal skills
– Security certifications (e.g. CISSP, CEH) are a plus

If you are a proactive and detail-oriented individual with a passion for cyber security, we want to hear from you. Apply now to join our dynamic team in Ottawa.

Expected salary:

Job date: Fri, 12 Apr 2024 04:54:37 GMT

Braze – Product Designer, Ingestion – Toronto, ON

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Company: Braze

Location: Toronto, ON

Job description: WHAT YOU’LL DOAre you a critical thinker? Are you willing to challenge ideas and receive feedback? Are you comfortable with ambiguity? We are seeking a fearless and passionate Product Designer to join Braze’s Ingestion team.Product Designers at Braze have the freedom to work on all aspects of the user experience, leveraging strengths in at least one area – wireframing, prototyping, visual design, motion design.You’ll be primarily working on defining and designing high impact features as well as refining the user experience for projects related to improving how customers send information to Braze. Through research you’ll identify and prioritize problems to solve and design experiences to offer best-in-class marketing tools.You will be expected to collaborate closely with product managers, UX researchers, product analysts, technical writers, engineers, and your fellow product designers to deliver solutions that make Braze an easier and more enjoyable product to work with. You will need to understand our users and our business, and you will be expected to be an effective verbal and visual communicator.WHO YOU ARE

  • 3+ years of product design experience working on a digital product with previous design system experience
  • A collaborative designer; you seek the truth with partners across engineering, product management, UX research, product analysts, product marketing, and technical writers
  • An evidence-based decision maker; you identify problems to solve that add value via user research
  • A framer for creative solutions; you contextualize the problem space in people’s journeys
  • At ease with ambiguity; you learn through experimentation to find clarity
  • A clear communicator; you articulate design decisions, their constraints, trade offs, and risks
  • A dedicated craftsperson; you use your skills of wireframing, prototyping, and interaction design to create a great user experiences
  • A growth-oriented individual contributor; You have a few years under your belt working on complex applications and are focused on expanding your broad proficiency of skills and career
  • A portfolio demonstrating the “why” of design decisions supported by user insights, data, or technical limitations
  • Bonus:
  • Significant experience with any aspect of lifecycle marketing
  • Experience working on SaaS products both on web and mobile
  • Technical aptitude: Familiarity with data structures, JSON objects, and/or transitioned into design from a technical background

*You do not need to meet all requirements of the job description to apply!#LI-REMOTE
Braze is seeking a fearless and passionate Product Designer to join their Ingestion team. The ideal candidate is a critical thinker, willing to challenge ideas, comfortable with ambiguity, and has at least 3 years of product design experience. They should be collaborative, evidence-based, a clear communicator, and dedicated to their craft. Experience with lifecycle marketing, SaaS products, and technical aptitude is a bonus. The Product Designer will work on defining and designing high-impact features and improving user experiences related to how customers send information to Braze. Collaboration with various team members is expected to deliver solutions that enhance Braze as a product.
Job Description:

We are seeking a hardworking and reliable Office Assistant to join our team. The ideal candidate will have strong organizational skills and attention to detail. This position involves tasks such as answering phones, filing paperwork, and assisting with day-to-day office operations.

Responsibilities:
– Answering incoming calls and directing them to the appropriate person
– Greeting visitors and clients in a professional manner
– Maintaining a neat and organized office space
– Filing, scanning, and copying documents as needed
– Assisting with scheduling appointments and meetings
– Completing other administrative tasks as assigned

Qualifications:
– High school diploma or equivalent
– Previous office experience is preferred
– Strong communication skills, both verbal and written
– Proficiency in Microsoft Office suite
– Ability to work independently and as part of a team

If you meet the qualifications and are looking for a rewarding career as an Office Assistant, please apply now.

Expected salary:

Job date: Thu, 28 Mar 2024 23:40:12 GMT

Braze – Learning Experience Designer – Toronto, ON

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Company: Braze

Location: Toronto, ON

Job description: We are looking for a Learning Experience Designer to research and design learner-centric education and blended learning training experiences for Braze’s global customer base and the partner agencies who support them. You will join Braze’s Customer and Partner Education team and report to the Senior Manager of Curriculum. Along with a growing team of customer and partner trainers, creative professionals, and learning experience designers, you will work to research, scope, design, test, and iterate content.
As a part of your application, please provide a sample of your work or a link to your digital portfolio.
WHAT YOU’LL DO
As a Learning Experience Designer on the Customer and Partner Education team, your role will focus on developing content for product and marketing education. Working alongside a global team of learning experience designers, certification professionals, customer onboarding managers, customer success managers, and training specialists, you will play a critical role in writing content for eLearning courses and live training experiences, multimedia design, and video production for the Braze Learning website. You will also help coordinate our growing library of content produced by Braze experts.
WHO YOU ARE
You are a skilled curriculum developer with 1-3 years experience in designing and delivering education and training experiences in a digital-first environment. You are excited by the prospect of being a key player on new projects, and you relish the challenge of rolling up your sleeves and solving complex problems with cross-functional teams. You are a proactive, problem-solving thinker and a thoughtful designer who puts the customer at the center of the experience. In addition:

  • You have a professional working level proficiency in English
  • You have instructional design experience, preferably developing customer-facing online learning or live training
  • You have experience working in SaaS or technology
  • You have experience working cross-functionally with Subject Matter Experts (SMEs) to create outcome-based learning experiences
  • You are a skilled writer who can confidently write about technical concepts and distill complex topics into digestible information
  • You have experience producing educational multimedia assets (e.g., graphics or videos) from start-to-finish
  • You have knowledge of best practices in instructional design, online learning, adult learning, blended learning, accessible and inclusive education, and train-the-trainer models
  • You are comfortable updating material regularly based on data, training-related feedback, and product updates
  • You have a B.A./B.S. or M.A./M.Ed in instructional design, learning experience design, or a similar field.
  • You have experience with Camtasia, Adobe Creative Suite, Skilljar (LMS), or Sanity (CMS).

The content is a job posting for a Learning Experience Designer at Braze. The designer will research and design learner-centric education and blended learning training experiences for Braze’s global customer base and partner agencies. The role involves developing content for product and marketing education, coordinating and producing educational multimedia assets, and updating material based on feedback and product updates. The ideal candidate has 1-3 years of experience in digital-first environments, instructional design experience, and proficiency in English. They should also be able to work cross-functionally with Subject Matter Experts and have experience with multimedia production and learning management systems. A B.A./B.S. or M.A./M.Ed in instructional design or a similar field is preferred, as well as experience with specific software tools. The candidate should be a proactive problem-solver and customer-centric thinker. A sample of work or a digital portfolio is required as part of the application.
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Expected salary:

Job date: Sun, 04 Feb 2024 06:40:26 GMT