BMO Financial Group – Customer Services Representative- Cantonese and Mandarin – Richmond Hill, ON

Company: BMO Financial Group

Location: Richmond Hill, ON

Job description: with seamless execution. Offers advice and guidance on available digital and self-serve options with the goal of making it easy… and market team. Probes to understand customer personal banking and credit card needs and integrates marketing promotions…
This content provides advice on utilizing digital and self-serve options to make banking easier for customers. It also discusses understanding customer needs and integrating marketing promotions to enhance their experience.
Title: Administrative Assistant

Location: Toronto, ON

Company: Kelly Services

Job Type: Temporary

We are looking for a detail-oriented Administrative Assistant to join our team in Toronto. This position will support various departments within the organization and will involve a wide range of administrative duties.

Responsibilities:
– Answering and directing phone calls
– Managing schedules and calendars
– Filing and organizing documents
– Data entry and record keeping
– Coordinating meetings and events
– Assisting with travel arrangements
– Providing general office support

Qualifications:
– High school diploma or equivalent
– 1-3 years of administrative experience
– Proficient in Microsoft Office Suite
– Excellent communication and interpersonal skills
– Strong organizational skills and attention to detail
– Ability to prioritize tasks and multitask in a fast-paced environment

If you are a motivated and reliable individual with a passion for administrative work, we would love to hear from you. Apply now to join our team at Kelly Services and take the next step in your career!

Expected salary: $32600 – 44000 per year

Job date: Fri, 01 Mar 2024 06:41:03 GMT

CIBC – Associate Financial Services Specialist/Associate Financial Advisor -(Mandarin /Cantonese Speaking) – Toronto, ON

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Company: CIBC

Location: Toronto, ON

Job description: We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit

What you’ll be doing

As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As an Associate Financial Services Specialist, you’ll form a deep understanding of your personal and small business clients’ needs as you recommend simple, personalized solutions that will help them achieve their financial goals. You’ll manage, either individually or as part of a team, a portfolio of mortgage clients where the focus is on deepening the client relationship. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.

At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time

How you’ll succeed

Client engagement – Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. Ensure clients’ investment, financial and credit related needs are met by providing a comprehensive retail banking offer or by making a formal introduction to the appropriate Imperial Service and Business Banking colleagues.

Relationship building – Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities.

Business development – Create relationships by networking with clients’ families and friends to uncover opportunities and refer to appropriate partners. Call both existing and potential clients to identify opportunities for future growth and revenue. Engage in community and banking centre events such as business development events, client acknowledgement programs and client appreciation day to create and enhance CIBC presence and gain market share.

Leveraging technology – Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.

Who you are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.

You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.

You know that details matter. You notice things that others don’t. Your critical thinking skills help to inform your decision making.

You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.

You can demonstrate 2 – 3 years experience in providing financial advice to clients and achieving sales results through advice-based conversations.

You’re a certified professional. You have current accreditation and good standing in Mutual Funds License (Canadian Securities Course or Investment Funds in Canada). It’s an asset if you have current accreditation and good standing in CFSA (Certificate of Financial Services Advice).

You’re a certified professional (Ontario). You have current accreditation and good standing in the Canadian Securities Course (CSC)/Canadian Investments Funds Course (CIFC) and must meet eligibility requirements for MFDA licensing.

Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

Job Location Toronto-Finch & Warden

Employment Type Regular

Weekly Hours 37.5

Skills Client Relationship Management, Customer Experience (CX), Digital Literacy, Financial Products, Financial Services, Goal Planning, Outbound Calls, Problem Solving, Regulatory Requirements, Results-Oriented
CIBC is looking for talented professionals who are dedicated to putting clients first and providing personalized financial solutions. As an Associate Financial Services Specialist, you will work in a fast-paced environment to deepen client relationships and help them achieve their financial goals. The role involves client engagement, relationship building, business development, and leveraging technology. To succeed in this role, you should have experience in providing financial advice, be goal-oriented, detail-oriented, passionate about people, and committed to continuous learning. CIBC offers a competitive salary, incentives, benefits, pension plan, and a supportive work environment. The company is committed to creating an inclusive environment where all team members and clients feel like they belong. The job is located in Toronto and requires full-time on-site work.
Title: Full-Time Permanent Spotter Associates – Day Shift

Location: Brampton, Ontario

Company Overview: Loblaw Companies Limited is Canada’s food and pharmacy leader, the nation’s largest retailer, and the majority unit holder of Choice Properties Real Estate Investment Trust. Loblaw provides Canadians with grocery, pharmacy, health and beauty, apparel, general merchandise, and financial services in its stores, including grocery delivery.

Job Description: Loblaw is hiring full-time permanent Spotter Associates for the day shift at their Brampton, Ontario distribution center. Spotter Associates are responsible for moving trailers and completing daily assigned tasks to ensure the efficient and safe movement of trailers within the yard to facilitate the loading and unloading process. Successful candidates must have excellent communication skills, be reliable and punctual, and have the ability to work collaboratively in a fast-paced environment.

Key Responsibilities:
– Move trailers to designated areas within the yard.
– Assist drivers with backing their trailers safely.
– Complete daily spotter log.
– Ensure trailers are properly secured and in proper working order.
– Perform pre-trip inspections on tractors.

Qualifications:
– High school diploma or GED equivalent.
– Valid Class 5 driver’s license with a clean driving record.
– 1-2 years of spotter or warehouse experience preferred.
– Ability to lift up to 50 lbs and work in various weather conditions.
– Strong attention to detail and organizational skills.

Loblaw offers competitive wages, benefits, and opportunities for career growth and development. Join Loblaw and take the next step in your career! Apply today.

Expected salary:

Job date: Wed, 28 Feb 2024 08:45:34 GMT

CIBC – Universal Banker I- (Mandarin Cantonese) – Toronto, ON

Company: CIBC

Location: Toronto, ON

Job description: and wealth protection to help clients meet their goals. Relationship building – Engage in marketing and outreach activities…, Customer Experience (CX), Digital Literacy, Financial Products, Financial Services, Goal Planning, Outbound Calls, Problem…
The content discusses the importance of wealth protection to help clients achieve their financial goals. It emphasizes the need for relationship building through marketing and outreach activities, as well as providing exceptional customer experience and digital literacy. The focus is on offering a range of financial products and services, and helping clients with goal planning through outbound calls and problem solving.
Senior Data Analyst

Job Title: Senior Data Analyst

Location: Toronto, ON, Canada

Salary: $90,000 – $110,000 per year

Job Type: Full time, Permanent

Company: Confidential

Our client, a leading tech company, is seeking a Senior Data Analyst to join their team in Toronto. The successful candidate will play a key role in analyzing complex data sets to help the company make informed business decisions.

Responsibilities:

– Manipulate and analyze large data sets using various statistical and analytical tools
– Provide data-driven insights and recommendations to support business strategy and decision-making
– Collaborate with cross-functional teams to identify and solve complex business problems
– Develop and maintain data models and statistical analyses to support ongoing business needs
– Communicate findings and recommendations to senior management and key stakeholders
– Stay current with industry trends and best practices in data analysis and reporting

Qualifications:

– Bachelor’s degree in Business, Economics, Statistics, or related field
– 5+ years of experience in data analysis or related role
– Strong proficiency in SQL, Python, R, or other programming languages
– Experience with statistical modeling, data visualization, and reporting tools
– Excellent analytical and problem-solving skills
– Strong communication and presentation abilities

This is an exciting opportunity for a skilled Data Analyst to join a dynamic and innovative company. If you have the qualifications and experience required, please apply now and join a team that values creativity, collaboration, and data-driven decision-making.

Expected salary:

Job date: Fri, 23 Feb 2024 06:56:34 GMT

CIBC – Universal Banker I- (Mandarin Cantonese) – Toronto, ON

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Company: CIBC

Location: Toronto, ON

Job description: We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
What you’ll be doing
As a member of the Personal and Business Banking team, you’ll work in a fast-paced Banking Centre where you’ll make a meaningful difference in our clients’ lives. As a Financial Services Representative Universal Banker, you’ll proactively engage with clients and leverage CIBC’s best-in-class mobile and online banking options to recommend the right products and solutions that will help their financial success. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance.
At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time
How you’ll succeed
Client engagement – Meet with clients to understand their personal and business priorities, advise them on solutions, and provide a forward-looking financial plan. Use your knowledge of technology, cash management, credit, investment and wealth protection to help clients meet their goals.
Relationship building – Engage in marketing and outreach activities to show clients you value them and their communities. Grow your network, deepen existing relationships, and work as one team to ensure clients are connected to the right people and opportunities.
Leveraging technology – Become a technology expert. Share your knowledge by introducing clients to our mobile banking applications, helping them to better manage their banking needs.
Who you are
You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
You know that details matter. You notice things that others don’t. Your critical thinking skills help to inform your decision making.
You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.
You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.
You can demonstrate 1 year experience in working with clients and achieving sales results. It’s an asset if you have prior banking experience in a similar capacity.
You’re a certified professional. You have current accreditation and good standing Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
*Subject to plan and program terms and conditions
What you need to know
CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
Job Location Toronto-Don Mills & Cliffwood
Employment Type Regular
Weekly Hours 37.5
Skills Client Relationship Management, Customer Experience (CX), Digital Literacy, Financial Products, Financial Services, Goal Planning, Outbound Calls, Problem Solving, Regulatory Requirements, Results-Oriented
CIBC is a relationship-oriented bank that is looking for talented professionals who are dedicated to doing what’s right for their clients. As a Financial Services Representative Universal Banker, you will engage with clients, provide financial solutions, and contribute to the success of the bank. CIBC offers a competitive salary, incentive pay, benefits, and a supportive work environment. They are committed to creating an inclusive culture and seek applicants with a wide range of abilities. The bank is looking for individuals who are client-focused, goal-oriented, detail-oriented, passionate about people, and have a strong desire to learn.
The job description is for a Project Manager position at a company in the construction industry. Some key responsibilities include managing project timelines, budgets, and resources, as well as overseeing the construction process and coordinating with subcontractors and suppliers. The Project Manager will also be responsible for ensuring compliance with safety regulations and maintaining strong relationships with clients and stakeholders. The ideal candidate will have strong leadership and communication skills, as well as experience in project management in the construction industry. A degree in construction management or a related field is preferred.

Expected salary:

Job date: Fri, 09 Feb 2024 03:18:14 GMT

BMO Financial Group – Customer Services Representative- Cantonese and Mandarin – Richmond Hill, ON

Company: BMO Financial Group

Location: Richmond Hill, ON

Job description: with seamless execution. Offers advice and guidance on available digital and self-serve options with the goal of making it easy… and market team. Probes to understand customer personal banking and credit card needs and integrates marketing promotions…
This content discusses the importance of providing seamless digital and self-serve options for customers, with the goal of making their banking experience easy. It also emphasizes the need for understanding customer needs and integrating marketing promotions to improve the overall customer experience.
Title: Registered Nurse – Emergency Department

Location: North York General Hospital

Job Type: Part-time

Salary: Not specified

Job Description:
– Provide compassionate and high-quality care to emergency department patients
– Collaborate with interprofessional team members to assess, plan, implement, and evaluate patient care
– Administer medications and treatments as prescribed by physicians
– Support and educate patients and their families on health promotion and wellness
– Document patient care in accordance with hospital policies and procedures
– Adhere to infection control and patient safety standards
– Participate in quality improvement initiatives and ongoing professional development
– Contribute to a positive work environment and team culture

Qualifications:
– Current certification with the College of Nurses of Ontario
– BCLS and ACLS certification
– Minimum 2 years of recent emergency nursing experience
– Strong clinical assessment and critical thinking skills
– Excellent communication and interpersonal abilities
– Ability to work effectively in a fast-paced and high-stress environment
– Commitment to providing patient-centered care
– Ability to work effectively independently and as part of a collaborative team

Expected salary:

Job date: Sat, 27 Jan 2024 07:21:59 GMT

BMO Financial Group – Customer Service Representative (Cantonese & Mandarin) – Toronto, ON

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Company: BMO Financial Group

Location: Toronto, ON

Job description: Application Deadline: 02/14/2024
Address: 291 Spadina Avenue
Job Family Group: Retail Banking Sales & Service
Mandarin and Cantonese is highly preferred
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Identifies customer needs and initiates referrals to BMO colleagues.
  • Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
  • Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
  • Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
  • Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
  • Contributes to meeting branch business results and the customer experience.
  • Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
  • Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
  • Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank’s assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes standardized tasks under supervision.
  • Performs initial problem solving within given rules/limits & escalates when required.
  • Broader work or accountabilities may be assigned as needed.

Qualifications
Candidates who speak Mandarin and Cantonese are preferred * No prior experience necessary; post-secondary degree or certification in related field of study is desirable.

  • High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
  • Confident and experienced in the use of social media, tablets, smart phones, online tools, and applications.
  • Highly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.
  • Projects a professional presence.
  • Basic knowledge of specialized sales and business banking solutions to refer to specialists.
  • Passionate commitment to helping customers.
  • A focus on delivering a personal experience to customers.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Basic knowledge learned on the job.
  • Verbal & written communication skills – Basic (in business environment).
  • Organization skills – Basic (in business environment).
  • Collaboration & team skills – Basic (in business environment).

We’re here to help
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.
As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.
To find out more visit us at .
BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.
Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.
The content is a job posting for a retail banking sales and service position at BMO. The position is located at 291 Spadina Avenue, and the application deadline is 02/14/2024. The ideal candidate is someone who speaks Mandarin and Cantonese. Responsibilities include delivering exceptional service to customers, identifying their needs, making referrals, supporting banking services, and managing cash transactions. The qualifications include no prior experience necessary, but a post-secondary degree or certification is desirable. The ideal candidate should have high-level knowledge of personal, commercial and partner offers, as well as confident use of digital tools and applications. BMO is committed to an inclusive, equitable, and accessible workplace, and accommodations are available for candidates as needed.
Title: Entry Level Sales Representative

Location: Markham, ON

A rapidly growing logistics company is seeking a motivated entry-level Sales Representative to join our team. The Sales Representative will be responsible for generating new business leads, building and maintaining relationships with clients, and promoting our services to potential customers. The ideal candidate should have strong communication skills, a positive attitude, and the ability to work independently. This is a great opportunity for someone looking to start a career in sales and grow within a dynamic and fast-paced environment.

Key Responsibilities:
– Identify potential clients and generate new business leads
– Build and maintain strong relationships with clients
– Promote company services to potential customers
– Conduct sales presentations and product demonstrations
– Collaborate with the team to achieve sales targets
– Keep accurate records of sales activities and customer interactions
– Stay updated on industry trends and competitor activities

Requirements:
– Bachelor’s degree in Business, Marketing, or related field
– Strong communication and interpersonal skills
– Ability to work independently and as part of a team
– Strong negotiation and problem-solving skills
– Proficiency in Microsoft Office suite
– Prior sales experience is a plus, but not required
– Valid driver’s license and access to a vehicle

This position offers a competitive base salary with commission potential, benefits, and opportunities for career advancement. If you are a motivated and enthusiastic individual with a passion for sales, we encourage you to apply. Join our team and be part of our success!

Expected salary:

Job date: Fri, 19 Jan 2024 01:49:31 GMT

BMO Financial Group – Customer Service Representative -Mandarin Required – Cantonese Optional – Markham, ON

Company: BMO Financial Group

Location: Markham, ON

Job description: with seamless execution. Offers advice and guidance on available digital and self-serve options with the goal of making it easy… and market team. Probes to understand customer personal banking and credit card needs and integrates marketing promotions…
The content offers advice and guidance on digital and self-serve options to make banking easier for customers. It also includes strategies for understanding and meeting customer needs and integrating marketing promotions.
Title: Product Owner

Location: Saint John, New Brunswick

Job Type: Full Time

Salary: $90,000 – $100,000 per year

Description:
We are seeking a Product Owner to join our team in Saint John, New Brunswick. As a Product Owner, you will be responsible for ensuring that our products meet the needs of our customers and align with our overall business strategy. You will work closely with cross-functional teams, including development, marketing, and sales, to drive product development and delivery. The ideal candidate will have experience in product management, strong leadership skills, and the ability to communicate effectively with stakeholders at all levels.

Key Responsibilities:
– Collaborate with stakeholders to define and prioritize product features and requirements
– Create and maintain the product backlog, ensuring that it aligns with business goals and customer needs
– Work closely with development teams to define and manage product release plans
– Act as a liaison between development, marketing, and sales teams to ensure a successful product launch
– Monitor product performance and gather customer feedback to inform future product enhancements
– Develop and maintain a deep understanding of the market, competition, and customer needs

Qualifications:
– Bachelor’s degree in business, marketing, or related field
– 3+ years of experience in product management or a related role
– Strong analytical and problem-solving skills
– Excellent communication and interpersonal skills
– Ability to work effectively in a fast-paced, dynamic environment
– Experience with Agile development methodologies is preferred

If you are a results-driven individual with a passion for product management, we would love to hear from you. Please apply with your resume and cover letter.

Expected salary:

Job date: Fri, 12 Jan 2024 00:33:54 GMT

Personal Banker, Mandarin and Cantonese speaking

Job title: Personal Banker, Mandarin and Cantonese speaking

Company: BMO Financial Group

Job description: Address: 1859 Leslie St

Job Family Group: Retail Banking Sales & Service

Preferred:

Mandarin is required and Cantonese speaking is preferred

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.

  • Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
  • Engages customers to complete needs assessments that identify financial solutions and preferred banking channels while recommending tailored solutions addressing both sales and service needs (e.g. everyday banking, retail investments, lending solutions, home financing (including business-for-self applications)), and small business solutions).
  • Offers clients advice and guidance on available digital and self-serve options with the goal of making banking easy, simple, and fast.
  • Supports customer transactions needs based on customer traffic.
  • Engages customers to grow BMO’s business by reaching out, generating appointments, and building new relationships within the community.
  • Addresses questions and resolves issues raised through consumer credit audits and quality checks to ensure accurate data entry and lending application recommendations in compliance with legal and regulatory requirements and lending policies and processes.
  • Applies the risk management framework to the portfolio to protect the Bank’s assets and maintain the quality of the lending portfolio in compliance with requirements for the lending process and established yield, quality, diversification, and risk guidelines.
  • Makes credit recommendations for personal lending transactions, including home financing, in accordance with sound credit granting principles and with the Bank’s policies and procedures.
  • Acts as a key member of a collaborative and versatile branch and market team.
  • Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
  • Organizes work information to ensure accuracy and completeness.
  • Takes the initiative to find creative approaches that make each customer’s experience feel personal.
  • Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
  • Contributes to business results and the overall experience delivered in the branch.
  • May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
  • Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
  • Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
  • Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
  • Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
  • Complies with legal and regulatory requirements for the jurisdiction.
  • Protects the Bank’s assets in compliance with all regulatory, legal, and ethical requirements.
  • Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.
  • Analyzes issues and determines next steps.
  • Broader work or accountabilities may be assigned as needed.

Qualifications: * Typically between 2 – 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.

  • Registration to sell investment products completed – as appropriate for the jurisdiction.
  • Appropriate lending qualifications and designations.
  • Working knowledge of personal and small business customer needs and solutions.
  • Working knowledge of retail investments and lending products.
  • Experience in financial services is an asset.
  • Confident and experienced in the use of social media, tablets, Smart phones, online tools, and applications.
  • Experience in a consultative customer service or sales role, with a drive to deliver a personal customer experience.
  • Passionate commitment to helping our customers.
  • Drive to deliver a personal customer experience.
  • A focus on results and the ability to thrive in a consultative sales and team-based environment.
  • Resourceful self-starter with courage and confidence to approach customers.
  • Readiness to collaborate and work in different capacities as part of a team.
  • Strong interpersonal skills, including the ability to build rapport and connections with customers.
  • An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
  • Specialized knowledge.
  • Verbal & written communication skills – Good.
  • Organization skills – Good.
  • Collaboration & team skills – Good.
  • Analytical and problem solving skills – Good.

We’re here to help

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Expected salary:

Location: Toronto, ON

Job date: Thu, 23 Sep 2021 04:55:49 GMT

Apply for the job now!