AXA – Claims Intern – Toronto, ON

Company: AXA

Location: Toronto, ON

Expected salary:

Job date: Wed, 01 Jan 2025 04:50:39 GMT

Job description: . During our 10-week paid internship, you’ll work on meaningful projects alongside diverse and highly skilled professionals as well… process and different products. · Complete cross-functional team project culminating in a final presentation to Senior…

This content describes a 10-week paid internship opportunity where participants will work on meaningful projects with experienced professionals, gaining experience in various processes and products. Interns will also collaborate on cross-functional team projects and present their work to senior management at the end of the internship.

HR à la carte – Claims Relationship Manager – Toronto, ON

Company: HR à la carte

Location: Toronto, ON

Expected salary:

Job date: Wed, 25 Dec 2024 01:25:57 GMT

Job description: POSITION
Claims Relationship ManagerTYPE
Full TimeLOCATION
Remote with some occasional in-person meetings in the GTA as neededAbout the Organization
Since 1961, South Western Insurance Group Limited (SWG) has been a trusted Managing General Agent, offering a wide range of innovative insurance solutions for specialty, niche, and program needs. We proudly provide underwriting expertise to independent insurance brokers across Canada, helping them find the best solutions for their clients.Our Nationwide Presence
Our team operates remotely from coast to coast, ensuring that we are accessible and responsive to our brokers’ needs, no matter where they are located.Our Commitment to Excellence and Innovation
At SWG, we are dedicated to excellence in underwriting, risk management, and customer service. We constantly refine our business practices to maintain the highest standards of service and innovation. Our goal is to support our brokers with unparalleled expertise and a proactive approach to finding solutions.Our Vision
“To be the preferred MGA based on superior service and underwriting excellence delivered by knowledgeable staff.”Our Culture
At SWG, we foster a collaborative and supportive work environment. Our employees are encouraged to innovate and grow, contributing to a dynamic and forward-thinking culture. We believe in investing in our people, who are the foundation of our success and the key to our continued growth.Join us at SWG, where we combine tradition with innovation to lead the way in the insurance industry. Be a part of a team that values excellence, supports professional development, and is committed to making a difference.We offer:

  • Flexible work hours with work-from-home opportunity (100% remote)
  • A competitive compensation package
  • Comprehensive Health Benefits (SWG pays for most premiums) + RRSP matching
  • Support of continuing education training and programs

About the Position:
This job involves managing customer inquiries, collaborating with internal teams, liaising with brokers and insurers, and providing support on claims management. You’ll report to the CFO and COO, while also contributing to product and underwriting guideline development. Additionally, you’ll review and analyze claims results and work with external consultants to improve performance.Responsibilities & what you’ll be doing:

  • Advocate and steward SWG claims strategy across all managed entities.
  • Liaise with third party administrators (TPAs), London brokers and domestic insurer contacts on claims.
  • Assist with complaints handling including Lloyd’s, domestics, retail brokers & customers.
  • Work with claim examiners and insurers to facilitate communication between underwriters & management.
  • Perform ongoing support and subject matter expertise on claims file handling, strategy, action planning and resolution.
  • Provide claims expertise for product and underwriting guidelines development
  • Implement and uphold best practices, process improvements, and measures to ensure compliance with regulatory and contractual standards.
  • Review and analyze SWG claims results and work with SWG external consultants to come up with performance improvement plans.
  • Liaise with underwriters and management on claims inquiries.
  • Evaluate claims handling alternatives (TPA, vs. in-house, or a combination).
  • Work with IT to develop claims dashboards with KPIs and analytics.
  • Special projects and other duties.

ESSENTIAL QUALIFICATIONS:

  • Bachelor’s degree preferred.
  • 5-7 years claims handling experience.
  • Understanding of Lloyd’s of London and Domestic Insures processes and practices.
  • Strong investigative and analytical skills.
  • Basic understanding of audit process.
  • Excellent communications skills
  • Initiative – being proactive in suggesting solutions to internal or external associates to improve process.
  • Technical Experience – the ability to provide direction and review to assure that files meet client Key Performance Indicator (KPI) standards.
  • Problem Solving – the ability to look at situations, analyze data, workflows and barriers to creatively provide solutions that meet the needs of internal and external stakeholders.
  • Strong commitment to ongoing education and learning.

Commitment to Open Doors
SWG is committed to creating the best work environment. Our open-door policy is essential in recognizing business issues as they rise and to address the changing needs of our diverse workforce. Challenging management is a component at SWG — some of our best ideas start from a conversation between a manager and a team member.Diversity and Inclusion
SWG is an inclusive and accessible employer, committed to an inclusive, barrier-free recruitment and selection processes. We believe that diversity makes us better business partners and that embracing people’s differences can bring amazing results and fuel innovation. We will work with applicants requesting accommodation at any stage of the hiring process.Please inform us if you require any accommodation during the hiring process. Please note we are only accepting applications from those authorized to work in Canada and we are not currently sponsoring any work visas. We thank all applicants in advance, however only those under consideration will be contacted.Powered by JazzHR

SCM Insurance Services – Bilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Mississauga, ON) – Mississauga, ON

Company: SCM Insurance Services

Location: Mississauga, ON

Expected salary:

Job date: Sat, 21 Dec 2024 23:12:43 GMT

Job description: Company: ClaimsPro LPBilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Mississauga, ON)Job DescriptionRole SummaryProvide immediate and customer-focused assistance to policyholders who are calling to report insurance claims. Document initial loss details and activities to ensure that callers experience timely and service oriented disposition of calls. Make determination based on protocol if immediate adjuster attention is required and coordinate with vendors as required.

  • In order to work remotely, you will require High Speed Internet. (Download and Upload speed must both be at a minimum of 50 mbps)
  • Weekend Shifts are Mandatory​
  • Please note that this position requires shift work on a seven (7) day rotating basis with an 8 hour shift between the hours of 7am to 12am.

*Only candidates fully bilingual in French and English will be considered
*This is a full-time opportunity, and will require 37.5 hours of work per week.** Preference will be given to candidates who have successfully completed the following Insurance Institute courses – Essentials of Loss Adjusting (C110), Automobile (C14), Property (C12) and Principles and Practices (C11) **Competencies required to succeed

  • Strong communication skills
  • Team player with a strong commitment to quality and customer service
  • Excellent time management and organizational skills
  • Pleasant and friendly mannerism
  • Ability to treat people with respect under all circumstances, instill trust in others besides upholding the values of the organization
  • Sound judgmental powers; ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance
  • Ability to adapt to change, meet the changing demands of the work environment, any delays or other unexpected demands.
  • Dependability; to follow instructions as well as take responsibility for their actions and also keep commitments
  • Quality management- look for means of improving as well as promoting quality
  • High level of motivation
  • A sound knowledge of telephone etiquette

Responsibilities

  • Review ECS call report and ensure call has terminated properly and forward accurate and complete call reports as required.
  • Provide personalized customer service of the highest level
  • Arrange for the dispatch of adjusters or vendor partners when required
  • Field and answer branch inquiries and administer to ECS menu
  • Maintain data base of service lapses reference for root cause, report trends and make recommendations to management
  • Review claim information to determine proper next steps for processing against client guidelines/ service agreements

Education, knowledge and experience required

  • Post secondary education
  • Minimum 1 year administrative experience
  • Knowledge of insurance/service industry or related experience preferred
  • Strong computer and telephone skills with an aptitude/ability to learn
  • Effective communication skills both written and verbal in English and French
  • Attention to detail

Environment/Work Conditions
SCM Insurance Services and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment processUnsolicited Outreach Statement – Recruitment AgenciesSCM Insurance Services (SCM) and its affiliated companies will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies to not contact SCM employees or managers directly to present candidates. Be advised SCM will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. SCM welcomes resumes submitted directly from candidates.

Chubb – Summer Intern, Claims – Markham, ON

Company: Chubb

Location: Markham, ON

Expected salary:

Job date: Wed, 25 Dec 2024 01:55:39 GMT

Job description: Job Description:Who are we looking for?Combined Insurance is currently hiring for interns in the following departments: Sales Recruitment, Development & Training, Finance, Risk Management, Actuary, Sales, Claims, Licensing, Policyholder Services, Underwriting, New Business, Analytics, IT, and Alternate Distribution.Successful interns at Combined Insurance come from many backgrounds and experiences and bring that rich diversity with them to our company. They also have some things in common, and these attributes will lead to your success at Combined:Schedule: May 2024-August 2024 (Dates TBD); Full-time (Monday to Friday), 37.5 hours/week

  • Results orientation: a demonstrated ability to meet commitments; including under pressure
  • Intellectual agility: capable and willing to master and apply new knowledge
  • Personal capacity: accepting and welcoming of additional responsibility over time
  • Communication skills: an ability to communicate successfully in various settings
  • Interpersonal/team skills: able to work effectively with colleagues at all levels
  • Self-leadership: an ability to take full ownership of work and show initiative as needed
  • Client focused: understanding of the needs of customers and clients
  • Work ethic: a commitment to hard work and a high ethical conduct

Qualifications:

  • MS Office skills including Microsoft Word, Excel, PowerPoint, and Outlook
  • Oral and written communication skills
  • Strong record of academic achievement
  • Actively enrolled in an undergraduate or graduate program
  • Local to the Greater Toronto Area

About Us: Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Chubb – Summer Intern, Claims – Markham, ON

Company: Chubb

Location: Markham, ON

Expected salary:

Job date: Wed, 25 Dec 2024 04:56:19 GMT

Job description: Job Description:Who are we looking for?Combined Insurance is currently hiring for interns in the following departments: Sales Recruitment, Development & Training, Finance, Risk Management, Actuary, Sales, Claims, Licensing, Policyholder Services, Underwriting, New Business, Analytics, IT, and Alternate Distribution.Successful interns at Combined Insurance come from many backgrounds and experiences and bring that rich diversity with them to our company. They also have some things in common, and these attributes will lead to your success at Combined:Schedule: May 2024-August 2024 (Dates TBD); Full-time (Monday to Friday), 37.5 hours/week

  • Results orientation: a demonstrated ability to meet commitments; including under pressure
  • Intellectual agility: capable and willing to master and apply new knowledge
  • Personal capacity: accepting and welcoming of additional responsibility over time
  • Communication skills: an ability to communicate successfully in various settings
  • Interpersonal/team skills: able to work effectively with colleagues at all levels
  • Self-leadership: an ability to take full ownership of work and show initiative as needed
  • Client focused: understanding of the needs of customers and clients
  • Work ethic: a commitment to hard work and a high ethical conduct

Qualifications:

  • MS Office skills including Microsoft Word, Excel, PowerPoint, and Outlook
  • Oral and written communication skills
  • Strong record of academic achievement
  • Actively enrolled in an undergraduate or graduate program
  • Local to the Greater Toronto Area

About Us: Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

Crawford & Company – Supervisor, Claims Intake – Waterloo, ON

Company: Crawford & Company

Location: Waterloo, ON

Expected salary:

Job date: Wed, 18 Dec 2024 08:45:33 GMT

Job description: Why Crawford?People taking care of people. It’s that simple. We are looking for passionate and compassionate people to join our team to help deliver on our purpose to restore lives, businesses and communities. Built on a foundation of over 80 years of unmatched global expertise and fueled by industry-leading technology, we are at the forefront of change. When you join Crawford & Company, you become part of a global network of professionals working together in over 70 countries with the common purpose to help people through what might be one of the most difficult times in their lives.At Crawford, you are empowered to grow, emboldened to act and inspired to innovate. Do you have the courage, drive and empathy to make a real difference? Then we want to hear from you. Learn more at .What We Offer– Employee centric benefits including Group RRSP; health, dental, and life insurance; Employee stock purchase plans; Tuition reimbursement and so much more.
– Ongoing training and development.
– Agile working environment with options forremote, in office or hybrid work arrangements.
– Dress for your day policy promoting a relaxed dress code.
– Career advancement potential locally, nationally and internationally. We have more than 700 locations in 70 countries.Position SummaryWe are currently recruiting for a Supervisor to join our Claims Intake team in Ontario, Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.The Central Claim Intake Supervisor oversees the daily operations of the claim intake process, ensuring workflows are managed efficiently and accurately. They track key performance indicators (KPIs) to maintain compliance with service level agreements (SLAs) and address any discrepancies by collaborating with internal teams. In this role, the supervisor provides ongoing coaching, training, and performance feedback to team members while ensuring all activities adhere to company policies, client requirements, and industry regulations.Responsibilities

  • Oversee daily claim intake operations, ensuring claims are created accurately and within SLAs.
  • Coordinate and manage claim intake workflows, prioritizing tasks to meet client-specific requirements.
  • Monitor claim volume and allocate resources effectively to maintain operational efficiency.
  • Ensure all intake processes are completed on time and with minimal errors.
  • Track and analyze key performance indicators (KPIs), including intake accuracy, turnaround time, and SLA compliance.
  • Identify performance gaps and implement corrective actions to address inefficiencies.
  • Develop and execute strategies to optimize team productivity and overall intake process effectiveness.
  • Conduct regular one-on-one meetings, performance evaluations, and feedback sessions with team members.
  • Collaborate with internal stakeholders, including Account Management, Operations, and AR, to resolve claim intake issues.
  • Communicate effectively with stakeholders to address concerns and provide updates on claim intake operations.
  • Ensure all intake activities comply with company policies, client-specific requirements, and industry regulations.
  • Identify and mitigate risks associated with claim intake processes to protect the organization from compliance issues.
  • Implement best practices and continuous improvement initiatives to maintain high-quality standards.
  • Prepare and present regular reports and dashboards to track team performance and operational efficiency.
  • Analyze intake data to identify trends, insights, and opportunities for improvement.

RequirementsMinimum 5 years experience in a claims intake, claims management or related contact centre * Minimum 1 year experience in supervising others

  • Bachelor’s degree in finance, accounting, business, or a related field or equivalent experience

Working towards CIP designationStrong understanding of claim intake processes, SLAs, and compliance standards.Outstanding interpersonal skills, coupled with the ability to communicate effectively wtih various stakeholdersDemonstrates leadership with the capability to motivate and inspireEffective conflict resolution skillsSuperior organization and time management skills; coupled with the ability to prioritize multiple tasksDemonstrates initiative and follow throughExcellent ability to problem solveAdvanced computer skillsFrench/English bilingualism will be considered an assetAdditional InformationWe thank all applicants for their interest in Crawford & Company however, only those selected for an interview will be contacted.Crawford is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas.Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. If you have an accommodation need, please email resumes@crawco.ca as soon as possible to make appropriate arrangements.

Crawford & Company – CA- Content Claims Specialist – Field / Spécialiste en réclamations de biens – sur les lieux – London, ON

Company: Crawford & Company

Location: London, ON

Expected salary:

Job date: Thu, 19 Dec 2024 01:49:44 GMT

Job description: Why Crawford? :2024-26674 Position Summary:We are currently recruiting for a Content Claims Specialist – Field to join our team in London, Ontario, Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.The role of Content Claims Specialists is a multi-faceted role, which focuses primarily in the following four key areas of edjuster’s content claims handling operations:

  • With a high focus on customer service, edjuster’s Content Claims Specialist – Field act as an intermediary between the Insurance Company’s property adjusters, and their policyholders assisting with the inventory and valuations of the policyholder’s/claimant’s total loss contents, which are most commonly caused by theft, water, fire and other perils.
  • Edjuster focuses on the accurate and timely processing of content claims, via the use of edjuster’s claims handling methodology and its content claims processing and pricing platform– exclaim.
  • Edjuster employees operate from their appropriately set up and equipped home-based offices and are consistently (daily/weekly basis) assigned new claim files.
  • edjuster’s Content Claims Specialists are responsible for recording all daily claims handling activity, with respect to hours worked/time spent per task as well as fulfilling all of their required administrative job duties.

Responsibilities:As part of this role, responsibilities included, but are not limited to the following:

  • Conduct onsite visit to meet the adjusters/policyholders and other industry vendors and conduct the inventory of the total loss contents.
  • Ensure consistent and quality/turnaround of all claims in accordance with the Company’s productivity and performance standards.
  • Work with the support of other teams at edjuster to organize/direct the resources required for completing the inventory and LKQ valuation of all total loss contents in an efficient and effective manner per productivity standards.
  • Adhere to edjuster Inc.’s commitment to timely and informative updates on the content claims process to adjusters/policyholders.
  • Complete/submit detailed work/time logs daily, for all claim task completed.
  • Maintain claim related notes in the Company’s platform exclaim, related to various tasks involved in handling the claim.
  • Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other teams and adhering to Like, Kind and Quality (LKQ) standards.
  • Consistently promote edjuster’s brand, image, and reputation in a professional and positive manner.
  • May be exposed to diverse conditions (cold, heat, rain, debris, etc.).

Requirements:

  • A Secondary School diploma.
  • Ability to work independently in most circumstances, with minimal supervision.
  • Some prior background/experience in the Property claims industry would be considered an asset.
  • Be able to provide an adequate workspace, free of noise.
  • Employee must provide their own high-speed internet service.
  • Company equipment including laptop will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy.
  • Reliable transportation required
  • Valid driver’s license is required
  • Regular travel to loss sites is required
  • Occasional Overnight travel may be required, any business-related expense would be covered by edjuster.
  • Strong computer skills (Office 365 & Windows 10).
  • Strong communication skills.
  • Demonstrated ability to adapt to change and new technology.
  • Willingness to learn and continuously improve.

Additional Information:We thank all applicants for their interest in Crawford & Company however, only those selected for an interview will be contacted.Crawford is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas.Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. If you have an accommodation need, please email resumes@crawco.ca as soon as possible to make appropriate arrangements.#LI-Remote#LI-CD1
#LI-RT1

Crawford & Company – Supervisor, Claims Intake – Waterloo, ON

Company: Crawford & Company

Location: Waterloo, ON

Expected salary:

Job date: Thu, 19 Dec 2024 08:59:46 GMT

Job description: Why Crawford? :People taking care of people. It’s that simple. We are looking for passionate and compassionate people to join our team to help deliver on our purpose to restore lives, businesses and communities. Built on a foundation of over 80 years of unmatched global expertise and fueled by industry-leading technology, we are at the forefront of change. When you join Crawford & Company, you become part of a global network of professionals working together in over 70 countries with the common purpose to help people through what might be one of the most difficult times in their lives.At Crawford, you are empowered to grow, emboldened to act and inspired to innovate. Do you have the courage, drive and empathy to make a real difference? Then we want to hear from you. Learn more at . What We Offer : – Employee centric benefits including Group RRSP; health, dental, and life insurance; Employee stock purchase plans; Tuition reimbursement and so much more. – Ongoing training and development. – Agile working environment with options forremote, in office or hybrid work arrangements. – Dress for your day policy promoting a relaxed dress code. – Career advancement potential locally, nationally and internationally. We have more than 700 locations in 70 countries. Position Summary:We are currently recruiting for a Supervisor to join our Claims Intake team in Ontario, Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.The Central Claim Intake Supervisor oversees the daily operations of the claim intake process, ensuring workflows are managed efficiently and accurately. They track key performance indicators (KPIs) to maintain compliance with service level agreements (SLAs) and address any discrepancies by collaborating with internal teams. In this role, the supervisor provides ongoing coaching, training, and performance feedback to team members while ensuring all activities adhere to company policies, client requirements, and industry regulations. Responsibilities:

  • Oversee daily claim intake operations, ensuring claims are created accurately and within SLAs.
  • Coordinate and manage claim intake workflows, prioritizing tasks to meet client-specific requirements.
  • Monitor claim volume and allocate resources effectively to maintain operational efficiency.
  • Ensure all intake processes are completed on time and with minimal errors.
  • Track and analyze key performance indicators (KPIs), including intake accuracy, turnaround time, and SLA compliance.
  • Identify performance gaps and implement corrective actions to address inefficiencies.
  • Develop and execute strategies to optimize team productivity and overall intake process effectiveness.
  • Conduct regular one-on-one meetings, performance evaluations, and feedback sessions with team members.
  • Collaborate with internal stakeholders, including Account Management, Operations, and AR, to resolve claim intake issues.
  • Communicate effectively with stakeholders to address concerns and provide updates on claim intake operations.
  • Ensure all intake activities comply with company policies, client-specific requirements, and industry regulations.
  • Identify and mitigate risks associated with claim intake processes to protect the organization from compliance issues.
  • Implement best practices and continuous improvement initiatives to maintain high-quality standards.
  • Prepare and present regular reports and dashboards to track team performance and operational efficiency.
  • Analyze intake data to identify trends, insights, and opportunities for improvement.

Requirements:Minimum 5 years experience in a claims intake, claims management or related contact centre * Minimum 1 year experience in supervising others

  • Bachelor’s degree in finance, accounting, business, or a related field or equivalent experience

Working towards CIP designationStrong understanding of claim intake processes, SLAs, and compliance standards.Outstanding interpersonal skills, coupled with the ability to communicate effectively wtih various stakeholdersDemonstrates leadership with the capability to motivate and inspireEffective conflict resolution skillsSuperior organization and time management skills; coupled with the ability to prioritize multiple tasksDemonstrates initiative and follow throughExcellent ability to problem solveAdvanced computer skillsFrench/English bilingualism will be considered an asset Additional Information:We thank all applicants for their interest in Crawford & Company however, only those selected for an interview will be contacted.Crawford is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas.Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. If you have an accommodation need, please email resumes@crawco.ca as soon as possible to make appropriate arrangements.

Crawford & Company – Content Claims Specialist – Field – London, ON

Company: Crawford & Company

Location: London, ON

Expected salary:

Job date: Fri, 20 Dec 2024 02:46:57 GMT

Job description: Why Crawford?2024-26674Position SummaryWe are currently recruiting for a Content Claims Specialist – Field to join our team in London, Ontario, Canada. The position location is flexible, and we can offer in-office, hybrid or fully remote working arrangements.The role of Content Claims Specialists is a multi-faceted role, which focuses primarily in the following four key areas of edjuster’s content claims handling operations:

  • With a high focus on customer service, edjuster’s Content Claims Specialist – Field act as an intermediary between the Insurance Company’s property adjusters, and their policyholders assisting with the inventory and valuations of the policyholder’s/claimant’s total loss contents, which are most commonly caused by theft, water, fire and other perils.
  • Edjuster focuses on the accurate and timely processing of content claims, via the use of edjuster’s claims handling methodology and its content claims processing and pricing platform– exclaim.
  • Edjuster employees operate from their appropriately set up and equipped home-based offices and are consistently (daily/weekly basis) assigned new claim files.
  • edjuster’s Content Claims Specialists are responsible for recording all daily claims handling activity, with respect to hours worked/time spent per task as well as fulfilling all of their required administrative job duties.

ResponsibilitiesAs part of this role, responsibilities included, but are not limited to the following:

  • Conduct onsite visit to meet the adjusters/policyholders and other industry vendors and conduct the inventory of the total loss contents.
  • Ensure consistent and quality/turnaround of all claims in accordance with the Company’s productivity and performance standards.
  • Work with the support of other teams at edjuster to organize/direct the resources required for completing the inventory and LKQ valuation of all total loss contents in an efficient and effective manner per productivity standards.
  • Adhere to edjuster Inc.’s commitment to timely and informative updates on the content claims process to adjusters/policyholders.
  • Complete/submit detailed work/time logs daily, for all claim task completed.
  • Maintain claim related notes in the Company’s platform exclaim, related to various tasks involved in handling the claim.
  • Ensure timely and accurate completion/pricing of all outstanding items, which have not been priced via other teams and adhering to Like, Kind and Quality (LKQ) standards.
  • Consistently promote edjuster’s brand, image, and reputation in a professional and positive manner.
  • May be exposed to diverse conditions (cold, heat, rain, debris, etc.).

Requirements

  • A Secondary School diploma.
  • Ability to work independently in most circumstances, with minimal supervision.
  • Some prior background/experience in the Property claims industry would be considered an asset.
  • Be able to provide an adequate workspace, free of noise.
  • Employee must provide their own high-speed internet service.
  • Company equipment including laptop will be provided. It is the employee’s responsibility to care and maintain the equipment, as per policy.
  • Reliable transportation required
  • Valid driver’s license is required
  • Regular travel to loss sites is required
  • Occasional Overnight travel may be required, any business-related expense would be covered by edjuster.
  • Strong computer skills (Office 365 & Windows 10).
  • Strong communication skills.
  • Demonstrated ability to adapt to change and new technology.
  • Willingness to learn and continuously improve.

Additional InformationWe thank all applicants for their interest in Crawford & Company however, only those selected for an interview will be contacted.Crawford is an Employment Equity employer committed to diversity and inclusion. We welcome applications from visible minority group members, women, Aboriginal people, persons with disabilities, members of sexual minority groups and others who may contribute to the further diversification of ideas.Crawford is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Crawford’s own policies. We will work with applicants requesting accommodations at any stage of the hiring process. Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. If you have an accommodation need, please email resumes@crawco.ca as soon as possible to make appropriate arrangements.#LI-Remote#LI-CD1
#LI-RT1

Aviva – National Property Claims Appraiser – Markham, ON

Company: Aviva

Location: Markham, ON

Expected salary:

Job date: Fri, 06 Dec 2024 06:52:47 GMT

Job description: Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.The Loss Assessment Unit (LAU) uses their technical expertise to accurately assess, and review claim related building damages and costs, for both emergency mitigation and structural repairs, in accordance with industry construction practices and standards in conjunction with established company protocols. As a stationary appraiser, your role is to remotely ensure an effective control environment with respect to building losses focusing on the scope, repair, quality, and accurate quantum to ensure a great customer experience.The appraiser requires the ability to read and interpret scopes/estimates from Aviva Premiere Contractors and provide comprehensive feedback in accordance with Aviva protocols and best practices. The role involves reviewing and ensuring compliance to company protocols for returned estimates,
$250,000.00 within XactAnalysis (Estimate Review Process) and have a good working understanding of the Xactware/Xactimate suite of software.This position is in support of Claims Operations, while adhering to the protocols established and handled by Aviva Vendor Relations and the Loss Assessment Unit.Does this sound like something you are interested in? Read on!What you’ll do:This role is accountable for ensuring accurate building related costs and increasing efficiencies while maintaining a high level of superior customer service.Staying ahead of emerging construction practices, standards, and materials.The role requires an extensive background in the ability to read and interpret scope / estimates.Complete desk audit reviews within the established Service Level Agreement.Maintain established Service Level Agreement for desk audit reviews.To perform remote reviews of insured supplied estimates to ascertain accurate costing.This role is accountable for the timely and accurate reporting.Writing estimates and establishing scope using Xactimate software.Interpreting Engineer drawings, specifications, and recommendations.Interpreting Hygienist reports and recommendations.Collaborating with Specialists, Engineers, and provide thorough feedback and establish action as required in accordance with Aviva protocols and best practices.To accurately and efficiently log all review activity in established database.Have the ability to work collaboratively with all partners to build positive working relationships.What you’ll bring:Minimum 5 years Residential and Commercial Appraisal experience in a senior position, including in-depth knowledge of both commercial and residential building construction practices.Minimum 5 years of Xactimate scoping and estimating experience at a senior level.Knowledge of French and English is a benefit in this role.Validated understanding of the residential and commercial construction industries.Strong knowledge of claims adjusting practices.Problem solving and analytical skills balanced with strong decision-making ability.Excellent communication skills required to effectively articulate complex issues to senior management, colleagues, business leaders and external partners.Extremely strong Customer Service skills.Intermediate Microsoft Word, Excel & Outlook skillsExcellent time management and organization skillsAbility to multitask and achieve team and individual targets.Ability to work under pressure and meet timelines.Insurance/claims background or experience in the P&C industry is an asset.Post-Secondary education or working toward completion of the Insurance Institute program (CIP / FCIP)Water drying/mold remediation training courses, IICRC, etc.What you’ll get:Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.Outstanding Career Development opportunities.We’ll support your professional development education.Competitive vacation package with the option to purchase 5 extra days off per year.Employee driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.Corporate wellness programs to support our employees’ physical and mental health.Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.