Company: Clio
Location: Toronto, ON
Expected salary:
Job date: Sun, 05 Jan 2025 07:40:16 GMT
Job description: is more than just a tech company–we are a global leader that is transforming the legal experience for all by while .Summary:We are currently seeking a Senior Machine Learning Engineer to join our rapidly growing engineering team. This role is for someone who is passionate about building innovative solutions and being exposed to new challenges and technologies while making an impact. This role is available to candidates across Canada and the US.What your team does:At Clio, we are proud to have an exceptional team dedicated to transforming the legal experience for all. Within our engineering department, our mission is to deliver outstanding solutions that empower and delight our customers. The AI team leverages cutting-edge advancements in Natural Language Processing (NLP) and Generative AI (GenAI) to develop innovative tools that streamline workflows, enhance efficiency, and enable legal professionals to focus on what matters most—their clients.A day in the life might look like:Develop advanced machine learning models using structured and unstructured data to improve Clio’s customer’s experienceCreate LLMs based solutions to help Clio’s clients to save time and create efficienciesCollaborate cross-functionally with engineering, product management, operations and data science to identify new ML-driven features for Clio customersWork in an agile environment with our team of machine learning engineers, MLOps engineering and full stack developers across a variety of projectsWhat you may have:Hands-on experience in model development, particularly with traditional machine learning, NLP, and transformer-based models;Proficiency in data manipulation, cleaning, and preprocessing for complex unstructured datasets;Experience working with open-source LLM foundation models and APIs for commercial LLMs, such as ChatGPT or Gemini;A proven ability to quickly learn new technologies and adapt to a dynamic, fast-paced environment with distributed teams and customers;A portfolio of past projects showcasing your successes, challenges, and growth as a machine learning expert;Exceptional communication skills and the ability to build trust with both internal teams and external customers;Demonstrated success in mentorship in software development, particularly using an Agile process and with large scale SaaS products;A strong desire to continuously learn, challenge yourself, and refine your craft as a machine learning engineer.#LI-RemoteWhat you will find here:Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.Some highlights of our Total Rewards program include:Competitive, equitable salary with top-tier health benefits, dental, and vision insuranceHybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.Flexible time off policy, with an encouraged 20 days off per year.$2000 annual counseling benefitRRSP matching and RESP contributionClioversary recognition program with special acknowledgement at 3, 5, 7, and 10 yearsThe full salary range* for this role is $144,900 to $170,500 to $196,100 CAD.Please note there are a separate set of salary bands for other regions based on local currency.*We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.Diversity, Inclusion, Belonging and Equity (DIBE) & AccessibilityOur team shows up as their authentic selves, and are united by our mission. We are dedicated to . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.Learn more about our culture at
Data Engineering Manager – Clio – Toronto, ON
Company: Clio
Location: Toronto, ON
Expected salary:
Job date: Sun, 05 Jan 2025 03:25:25 GMT
Job description: for all by while . Summary: We are currently seeking a Data Engineering Manager to join our Data Engineering team. This role… like: Collaborating with a triad (yourself plus a product manager and designer) and other business stakeholders to: understand the…
Corporate Development Manager – Clio – Toronto, ON
Company: Clio
Location: Toronto, ON
Expected salary:
Job date: Sun, 15 Dec 2024 01:58:28 GMT
Job description: for all by while . Summary: We are currently seeking a Corporate Development Manager to join our Corporate Development Team in Canada… solving and project management skills Exceptional verbal and written communication skills; able to work…
Director of Sales, SMB – Clio – Vancouver, BC
Company: Clio
Location: Vancouver, BC
Expected salary:
Job date: Sat, 23 Nov 2024 05:53:03 GMT
Job description: counterpart, Marketing, BDR/SDR teams, and other cross-functional stakeholders. We’re looking for a hands-on, data-driven leader… and partner closely with Marketing, BDR, and SDR teams to optimize lead generation and pipeline growth. Enablement & Performance…
Sales Manager, SMB – Clio – Toronto, ON
Company: Clio
Location: Toronto, ON
Expected salary:
Job date: Fri, 15 Nov 2024 06:12:35 GMT
Job description: , BDRs, Marketing, and other cross-functional teams, they create customized solutions for clients. This team embodies a high… collaboration: Partner with Solution Engineering, Business Development, Marketing, Customer Success, Partnerships, Enablement…
Marketing Operations Specialist – Clio – Toronto, ON
Company: Clio
Location: Toronto, ON
Expected salary:
Job date: Fri, 01 Nov 2024 02:20:15 GMT
Job description: is more than just a tech company–we are a global leader that is transforming the legal experience for all by while .Summary:We are currently seeking a Marketing Operations Specialist to join our Marketing Operations team in Toronto, Vancouver, or Calgary.What your team does:The Marketing Operations team is the center of operational excellence on Clio’s marketing team. It is a centralized operational function with responsibilities of campaign operations, database and segmentation management, reporting and insights, email marketing, go-to-market and top-of-funnel infrastructure, and tech stack management. We build best in class infrastructures and automations that drive a high performing marketing team. We collaborate closely with the RevOps, SalesOps, BizOps, and CSOps teams across the business to deliver cross-functional initiatives.Who you are:Reporting to the Senior Manager, Marketing Operations. The Senior Marketing Operations Specialist will work alongside a team of exceptional automation experts to build a center of excellence in the organization. The successful candidate will be able to work at both strategic and tactical levels working to bring programs to life to drive desirable customer experience and business outcomes.What you’ll work on:Build scalable programs, infrastructure, and automations, including but not limited to emails, nurtures, webinars, events, landing pages, direct mail, lead funnel, lead flow, lead scoring, and digital advertising.Consult on initiatives with stakeholders on the demand generation, product marketing, content, customer marketing, and design teams, and cross-functionally with other teams as needed.Work closely on data, reporting, and infrastructure projects with the Revenue Operations team.Build, refine and optimize our marketing data governance programs.Optimize, build, and enable our list segmentation and audience targeting approach.Create and maintain attribution, campaign, channel, audience, and lifecycle dashboards and reports.Partner with MarOps team in administering Marketo, which may include training and permissioning users, creating program templates, managing the lead processing and flows, monitoring SFDC sync, equipping teams with new features and functionality, building/maintaining lead scoring, and auditing data.Procure, implement, and enable new technology for the marketing team. Maintain and administer it as required.Develop and refine processes to optimize team efficiency and collaboration.Create and maintain documentation and standard operating procedures. Socialize new processes and ensure they are adopted.Experiment and optimize campaigns, emails, and journeys to drive incremental impact. Share learnings with the broader marketing team.What you may have:2+ years proficient experience with marketing automation platforms (Marketo, Eloqua, Salesforce Marketing Cloud, Hubspot)2+ years proficient experience with a CRM (Salesforce, Microsoft Dynamics, Hubspot)Proficient in data segmentation and reportingFlexibility and ability to work in a fast paced and dynamic environmentKnowledge of HTML and CSSStrong communication skillsSerious bonus points if you have:Previous experience working at a high growth SaaS companyMarketo Admin CertifiedSalesforce Admin CertifiedKnowledge of query languages (SQL)
#LI-HybridWhat you will find here:Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.Some highlights of our Total Rewards program include:Competitive, equitable salary with top-tier health benefits, dental, and vision insuranceHybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.Flexible time off policy, with an encouraged 20 days off per year.$2000 annual counseling benefitRRSP matching and RESP contributionClioversary recognition program with special acknowledgement at 3, 5, 7, and 10 yearsThe full salary range* for this role is $77,500 to $91,200 to $104,900 CAD..*We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.Diversity, Inclusion, Belonging and Equity (DIBE) & AccessibilityOur team shows up as their authentic selves, and are united by our mission. We are dedicated to . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.Learn more about our culture at
Clio, a global leader in transforming the legal experience, is looking for a Marketing Operations Specialist to join their team in Toronto, Vancouver, or Calgary. The Marketing Operations team focuses on campaign operations, database management, reporting, email marketing, and tech stack management. The role involves building scalable programs, infrastructure, and automations, collaborating with various teams, optimizing data governance, and administering marketing technology. Ideal candidates have experience with marketing automation platforms, CRM systems, data segmentation, and reporting. Clio offers competitive compensation, health benefits, a hybrid work environment, flexible time off policy, and opportunities for growth and recognition. The company is committed to diversity, inclusion, belonging, equity, and accessibility.
Software Development Manager, Grow – Clio – Toronto, ON
Company: Clio
Location: Toronto, ON
Expected salary:
Job date: Mon, 30 Sep 2024 00:40:04 GMT
Job description: for all by while . Summary: We are currently seeking a Software Development Manager to join our Clio Grow team. We at Clio have an amazing… Working with your team on preparing an architecture document for an upcoming project Working with the developers…
Clio – Senior Manager, Scaled Customer Programs – Toronto, ON
https://logoimg.careerjet.net/d10568136bde2bfb20646910add3607e_mobile.png
Company: Clio
Location: Toronto, ON
Job description: is more than just a tech company–we are a global leader that is transforming the legal experience for all by while .Summary:We are currently seeking a Senior Manager, Scaled Customer Programs to join our Customer Success Team in the US, Burnaby or Toronto. This role will report to the Senior Director of Customer Enablement.What your team does:As the Sr Manager of Scaled Customer Programs, you’ll be a key leader in a team that values excellence and initiative, loves testing and improving customer experience. You will help Clio build new capabilities within our Customer Success organization to help customers thrive in our increasingly broad set of product offerings. Your work will have a long-lasting and meaningful impact, and you will be supported along your career journey to take chances and have the opportunity to do the best work of your career.You will be surrounded by a talented group of high-performing Customer Success professionals, seasoned in SaaS and driven by collective success. Together, you will set the bar for best-in-class customer success journeys at scale, and use them to maintain our position as the leader in legal practice management.Who you are:You are an experienced strategic leader with a proven track record of developing and leading teams. You are also eager to develop and run hands-on programs. You are an expert in journey development and navigating data to make meaningful change. You have a passion for understanding customer motivations, behaviours, and needs and executing best practices for soliciting change in experience. You are biased toward action and known for your ability to act surgically and with integrity.As the Sr Manager of Scaled Customer Programs, you will be responsible for designing, implementing, and managing customer success programs that cater to a large and diverse customer base. You will work with cross-functional teams to drive customer retention, value delivery through product adoption, and satisfaction through automated and scalable strategies leveraging ChurnZero. You will bring your sense of drive and collaboration to help align priorities across different internal stakeholder groups while keeping our customer’s success at the forefront. Your goal is to ensure customers receive consistent, high-quality, proactive outreach and achieve their desired outcomes.You are excited by the opportunity and challenges that come with building a brand-new function in a high-growth company. You are eager to roll up your sleeves to become an expert in our system, build new processes, and create trust with stakeholders by quickly proving value. You are a self-motivated problem-solver who’s driven to uncover data and knows how to effectively source it, validate it, and apply it to improve the customer experience. You value growth and learning, and are known for your ability to modify behaviour and attitudes with scaled solutions. You love bringing grounded strategies to life and are energized by execution.What you’ll work on:You will help lead the strategy for Clio to develop world class customer journeys, identify needs and preferences, and create customer success strategies to drive customer engagement, loyalty, and adoption. You will partner across our Customer Success, Marketing and Products teams to unify customer touchpoints into integrated, personalised experiences.Scalable Programs: Design programs that scale to a high volume SMB base through personalized digital touchpoints and deliver automation to amplify the impact of our CS team.Retention and Adoption Programs: Develop programs to proactively improve net dollar retention and deliver measurable customer value through increased product adoption.Program Creation & Oversight: Create and maintain a portfolio of journey-based interventions, continually assess the effectiveness of ongoing plays, and pinpoint areas for improvement in line with program objectives.Collaboration & Program Governance: Collaborate closely with Product, Marketing, Sales, and Customer Success teams to align customer success efforts with broader company goals. Establish a governance model that assigns clear lines of ownership and responsibilities for each program and provides clear swim lanes for overlapping work across Clio.Tracking Program Success: Define and track KPIs to measure program effectiveness, customer engagement, satisfaction, and overall success.Customer Metrics Development: Partner with cross-functional leadership to manage the development of key customer metrics, including time to value, adoption frameworks & customer health scores.Map customer adoption paths: Manage the creation of post-sale customer adoption pathways that lead to successful outcomes through the customer lifecycle. Leverage these pathways to create strategic programs that provide the customer with timely and relevant information.System Expertise: Develop expertise in leveraging ChurnZero capabilities, including Journeys, Plays, Health Scores and Reporting to enhance customer success efforts. Adopt and excel in additional systems as necessary.Content Partnership: Collaborate closely with Customer Marketing to develop content strategies that ensure a cohesive experience across all customer communications.Data-Driven Insights: Utilize customer data and analytics to identify trends and potential areas for improvement in the customer journey.Measure Results: Evaluate the return on investment of digital versus human based playbooks, offering insights into the impact of various levels of service outreach.Support New Product GTM Motions: Plan adoption programming for new product launches in association with cross-functional partners.Enhance Current CS Motions: Support human-led onboarding journeys by measuring the effectiveness of supporting digital touchpoints.What you have:You’re seasoned. You have 8+ years of experience in Senior IC or Leadership roles within Customer Success, preferably dealing with high volume SMB clients in scaled customer success, customer experience or digital customer success.You are an expert collaborator. You love working across teams to help align priorities, and drive buy in for the vision of scaled customer programs.You have a data-first approach. You’re an expert at using Customer Success software, keen to dig into data to understand the full picture, and confident in partnering with Data Insights experts to derive insights to inform your recommendations and substantiate your approaches.You’re a strategic yet tactical thinker. You have the ability to take ideas, ground them in strategy, balance them against company-wide implications, and design effective strategies.You’re intellectually curious. You have a habit of uncovering opportunities, investigating the drivers, and predicting outcomes.You’re organized, yet flexible. You’re methodical in your approach to structuring work and prioritising as new opportunities arise.You have a bias toward action. You’re energised by making things happen while acting with integrity.You’re a self-starter. You’re naturally curious, resourceful, and motivated to make things happen.What you will find here:Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.Some highlights of our Total Rewards program include:Competitive, equitable salary with top-tier health benefits, dental, and vision insuranceHybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, and Dublin) to be in office min. once per week on our Anchor Day.Flexible time off policy, with an encouraged 20 days off per year.$2000 annual counseling benefitRRSP matching and RESP contributionClioversary recognition program with special acknowledgement at 3, 5, 7, and 10 yearsThe full salary range* for this role is $133,100 to $166,400 to $199,700 CAD.*We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.Diversity, Inclusion, Belonging and Equity (DIBE) & AccessibilityOur team shows up as their authentic selves, and are united by our mission. We are dedicated to . We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.Learn more about our culture at
Clio is more than just a tech company, it is a global leader transforming the legal experience. They are seeking a Senior Manager, Scaled Customer Programs to join their Customer Success Team. The role involves developing and leading customer success programs for a diverse customer base, focusing on retention and product adoption. The ideal candidate has experience in senior IC or leadership roles in customer success, is data-driven, strategic, and a self-starter. Clio offers competitive compensation and benefits as part of their Total Rewards Program. They also prioritize diversity, inclusion, belonging, equity, and accessibility in their workplace.
Warehouse Operative
Our client is a well-established company looking for a Warehouse Operative to join their team. The successful candidate will be responsible for picking, packing, and shipping a variety of products to customers.
Responsibilities:
– Pick and pack products accurately
– Shipp products on time
– Ensure the warehouse is organized and clean
– Follow health and safety regulations
– Communicate effectively with team members
Requirements:
– Previous warehouse experience preferred
– Ability to lift heavy objects
– Good communication skills
– Attention to detail
– Ability to work efficiently
If you are a team player with a strong work ethic, apply now to join our client’s team as a Warehouse Operative.
Expected salary:
Job date: Fri, 26 Jul 2024 02:08:39 GMT
Clio – Senior Strategy & Analytics Specialist – Vancouver, BC
Company: Clio
Location: Vancouver, BC
Job description: and revenue-retaining teams. We are working closely with Sales, Customer Success, Finance, Marketing, Channel, Customer Enablement…
The content discusses the importance of revenue-retaining teams and working closely with various departments such as Sales, Customer Success, Finance, Marketing, Channel, and Customer Enablement to achieve this goal. Collaboration and alignment between these teams are crucial for retaining and growing revenue for the business.
Job Description
We are seeking a motivated and organized individual to fill the role of Administrative Assistant at our busy office. The successful candidate will have previous administrative experience, excellent communication skills, and a strong attention to detail.
Responsibilities:
– Answering phones and directing calls to appropriate parties
– Greeting clients and visitors
– Managing office supplies and equipment
– Assisting with scheduling and coordinating meetings
– Data entry and file management
– Other administrative tasks as assigned
Qualifications:
– High school diploma or equivalent
– Previous administrative experience preferred
– Proficiency in Microsoft Office Suite
– Excellent communication and organizational skills
– Ability to work independently and as part of a team
This is a full-time position with competitive pay and benefits. If you have the skills and experience we are looking for, please submit your resume and cover letter for consideration.
Expected salary: $97700 – 132300 per year
Job date: Sat, 20 Jul 2024 22:08:51 GMT
Clio – Product Marketing Manager, Payments – Toronto, ON
Company: Clio
Location: Toronto, ON
Job description: for all by while . Summary: We are currently seeking a Product Marketing Manager to join our Product Marketing team in Burnaby, Toronto… or Calgary. What your team does: Rated a by the Product Marketing Alliance, you’ll be part of a team that values excellence…
A Product Marketing Manager position is available in Burnaby, Toronto, or Calgary. The team values excellence and has been highly rated by the Product Marketing Alliance. They are seeking a motivated individual to join their team.
Title: Customer Service Representative – Work From Home
Location: Toronto, Ontario, Canada
Company: ECS
Job Type: Full-time
Job Description:
We are looking for a Customer Service Representative to join our team and work from home. The ideal candidate must have excellent communication skills, be able to multitask, and provide exceptional customer service.
Responsibilities:
– Answer incoming calls and respond to customer inquiries
– Resolve customer complaints and issues in a timely manner
– Process orders and provide product information
– Assist customers with troubleshooting and technical support
– Maintain accurate records of customer interactions and transactions
Qualifications:
– High school diploma or equivalent
– Previous customer service experience preferred
– Excellent communication and problem-solving skills
– Ability to work independently and as part of a team
– Basic computer skills
Working from home requires a quiet and dedicated workspace with reliable internet access. Training will be provided. If you are a motivated individual with a passion for helping others, we would love to hear from you. Apply now to join our team as a Customer Service Representative.
Expected salary: $97300 – 131600 per year
Job date: Thu, 27 Jun 2024 23:40:32 GMT