Responsibilities
The Marketing Operation Lead helps with marketing planning, budget management, offshore resources management, and business discussions in the Area. This role engages with the CMO Lead, Integrated Marketing Lead (IML), IMM (Integrated Marketing Managers), Events, Social and Data and Insights leads, Business Groups, Business Program Manager, Finance and other stakeholders.
This role also oversees entire Marketing Operations in partnership with Marketing Service Central (MSC), the offshore marketing support team and in connection with the Field Service Engagement Manager (FSEM). You are the point of contact for Marketing Service Central team that provides marketing execution at scale for Microsoft in Canada. The Marketing Operations Manager actively partners with Corporate Headquarters’ stakeholders and sits on different virtual councils.
While driving marketing operations, you also lead digital compliance in our marketing executions. To deliver optimal customer experiences, you work across multiple leaders and stakeholders to address Microsoft’s global policies. As a steward of compliance, you regularly engage with Area and Corporate Headquarters stakeholders to drive compliance opportunities together.
Qualifications
- 3+ years of Operations or Marketing expereince required.
- 5 + years of proven program management, budget management, understanding of compliance policy experience, strong digital marketing operations background, preferably in technology marketing. Proven track record of marketing operation/execution excellence, cross-group collaboration and contributing to team success. Experience in working at a large global multi-national a plus.
- Innate ability to navigate a complex matrix organization. Adept in change management helping others to plan, execute, and communicate effectively. Thrives in a fast-paced connected sales and marketing B2B environment.
- Must be aware of compelling customer experiences connected to business outcomes and embrace Marketing Automation concepts. Strong understanding of sales priorities and motivations and ability to help advocate for marketing in conversations with sales organizations.
- Exceptional oral and written communications skills. Strong anticipatory skills in delivering marketing operations excellence. Strong maturity, presence, and track record of marketing impact and influence.
- Bachelor’s degree (B.S./B.A.) or equivalent work experience required.
Marketing Communications and Operations Manager
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