Consulting – Deloitte Digital – Customer Strategy and Applied Design – New Grad 2022, National

Job title: Consulting – Deloitte Digital – Customer Strategy and Applied Design – New Grad 2022, National

Company: Deloitte

Job description: Consulting – Deloitte Digital – Customer Strategy and Applied Design – New Grad 2022, National

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Date Posted: Aug 9, 2021

Reference Code: 79168-en_US

Job Type: New Graduate
Primary Location: Multiple Locations, Canada
All Available Locations: Toronto; Montreal; Ottawa; Vancouver

Our Purpose

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

A role with Deloitte Consulting is an opportunity to work on impactful projects, leverage state-of-the-art technologies, and develop your analytical thinking and business management skills. We are seeking candidates that display initiative, creativity, have a keen eye for problem solving and are looking to make change. Sound like you? Find out more below!

What will your typical day look like?

Our Deloitte Digital practice capitalizes on our diverse, globally recognized brands and capabilities to elevate the human experience in everything we do for our people and every outcome we deliver for our clients. We leverage our unique strengths in creative, design, innovation, strategy, branding, advertising, and engineering – as well as our continued growth through acquisitions – to bring fully integrated solutions to our clients. You will work on collaborative teams with responsibilities that range from analyzing client issues and interviewing key personnel to developing recommendations and authoring presentations to designing and building unique solutions.

About the team

Within Deloitte Digital, our Customer Strategy & Applied Design offering elevates the human experience by developing big ideas and making them real. Working side-by-side with our clients, we bring out our collective best through honest communication, respect, and a passion for solving problems together. We help clients develop growth agendas by putting the customer at the center of everything we do, designing and delivering innovative experiences that drive measurable outcomes and transform organizations.

As part of the Customer Strategy & Applied Design team, you’ll be part of one of the following practices: Front End Engineering, Product Delivery, Experience Design, or Customer & Digital Strategy.

Enough about us, let’s talk about you

In this role, the expected qualifications are:

  • Currently enrolled in a post-secondary degree program, graduating by September 2022, pursuing Computer Science, IT Management, Information Management, Marketing, Business Technology, UX/UI Design, Interaction Design, Digital Product Design, Web Design, Industrial design, Business, Commerce, Sociology, Consumer Behaviour, or other relevant degree.
  • Able to communicate effectively (both written and verbal) with creative ability to conceptualize and articulate new approaches and solutions. French and English language working proficiency is required for placement at the Montreal office.
  • Legally eligible to work in Canada and able to enter the USA to work on client assignments.
  • Front End Engineering – you are passionate about technology; you have experience with Angular, React, React Native, IOS, Android, AR/VR, Node.js or other development languages/frameworks; you are interested in working with our clients to bring the human experience to life; you are excited to leverage design and research to build products that provide great customer experiences. You are self-motivated to learn and improve your technical and functional skills.
  • Product Delivery – you will be a part of a cross functional team of designers, developers, product specialists, and industry experts. You will be involved in discovery and elaboration of product design and features with clients, creation of user stories and specifications to define new products features, leading scrums and other delivery activities in the product development process. Your attention to detail, ability to conceptualize new customer centric features, and strong communication skills will serve you well in interacting frequently with senior level internal and external clients and firm leadership. Your prior experiences and educational background will allow you to understand and utilize our processes for product management and SAFE agile delivery at scale. You are a self-motivated individual who adopts a continuous learning approach to both your functional and technical skills to keep ahead of the changing digital ecosystem.
  • Experience Design – you have experience with the end-to-end iterative UX/UI design process including problem framing, wireframing, prototyping and/or visual design. You have experience applying user-centered design processes while working in cross functional teams. You have strong communication skills and your ability for storytelling helps your team and stakeholders understand the “why” behind your design rationale. You are collaborative, curious and have deep empathy for the end user. You have a portfolio or case study demonstrating your UX/UI skills (a portfolio or case study submission is required for consideration).
  • Customer & Digital Strategy – you have a keen interest in user research, customer and digital strategy, rapid prototyping/concept design, or human-centered design. You also have strong written and spoken communication skills and can develop research and insights into design or strategic recommendations that have a clear link to organizational strategy or business case. Nice-to-have: you are aware of and advocate for the importance of inclusion and equity in the design process with your team.

Ottawa only: Employees may be required to obtain “reliability” and/or “Secret” level federal security clearances as a condition of their employment. To be eligible for a “Reliability” status you must have resided in Canada for the last five (5) years and for “Secret” level, the last ten (10) years.

Our shared values

While our Purpose guides us and helps explain why we exist, our shared values describe the behaviour we expect from each other at the firm.

They provide common ground to unite us across cultures and geographies. They help us to earn the trust and respect of our stakeholders. We all commit to living by these shared values, to stay true to the principles they represent, and to honour the legacy from which they came. They are what sets us apart and makes us Deloitte.

Every day, we live our Purpose through the following five shared values:

  • Lead the way: Deloitte is not only leading the profession, but reinventing it for the future. We’re also committed to creating opportunity and leading the way to a more sustainable world.
  • Serve with integrity: Deloitte has earned the trust of employees, clients, regulators, and the public for 175 years. Upholding that trust is our single most important responsibility.
  • Take care of each other: We look out for one another and prioritize respect, fairness, development, and well-being.
  • Foster inclusion: We are at our best when we foster an inclusive culture and embrace diversity in all forms. We know this attracts top talent, enables innovation, and helps us deliver well-rounded client solutions.
  • Collaborate for measurable impact: We approach our work with a collaborative mind¬set, teaming across businesses, geographies, and skill sets to deliver tangible, measurable, attributable impact.

The next step is yours

Sound like The One Firm. For You? Apply by September 19, 2021 @ 11:59 pm ET.

To be considered, you must submit your cover letter, resume and unofficial transcript in ONE PDF document.

Experience Design applicants must also submit a portfolio or case study – if your portfolio is online, remember to include the password if needed.

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our , and the .

We encourage you to connect with us at if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.

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Expected salary:

Location: Toronto, ON

Job date: Tue, 17 Aug 2021 01:24:40 GMT

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Customer Engagement Executive – Digital Supply Chain (Toronto)

Job title: Customer Engagement Executive – Digital Supply Chain (Toronto)

Company: SAP

Job description: What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Job Mission and Purpose

We put our customers first, so they have the best experience possible with SAP’s Digital Supply Chain solutions. We are brave, bold and deliver on our commitments. We celebrate when our customers win. Their success is our success.

The Customer Engagement Executive (CEE) works directly with our Digital Supply Chain customers is guide them through their journey with our solutions. The CEE works to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within the Digital Supply Chain solutions portfolio. They achieve this by building strong relationships with our customers and helping them maximize the value of their partnership with SAP.

The CEE oversees key customer milestones throughout the customer lifecycle, from deal signature, through to system provisioning, monitoring implementation progress and business case achievement. The CEE is expected to serve as the strategic point of contact for the customer and to leverage appropriate resources across SAP functions to maintain overall customer health.

The CEE maintains a close working relationship with other colleagues and customer facing personnel necessary to support assigned accounts (e.g. AEs, GAD, LoB Sales Specialist, Services, Support, Solution Management, Product Management, Deals Desk and our ecosystem partners).

Example KPIs: (financial) business metrics used to track role effectiveness

The Customer Engagement Executive is a revenue generating, non-Quota Carrying role. The compensation is based 50% on financial metrics and 50% by MBOs. Attainment is monitored via Success Map. All CEE role incentives should align to four categories:

Financial Metrics

  • Retention/Renewal (40%): Protecting current revenue. Annual attainment of defined retention rates for the region in which the CEE is assigned
  • Growth/Expansion (10%): Growing the business through upsell in existing Cloud customers. CEE attainment is based on annual achievement against the global target

MBO Metrics

  • Engagement/Adoption (10%): Engaging customers, driving adoption, improving NPS and finding/farming new references. CEE attainment is based on annual achievement against the global target.
  • Other measures (40%): Other measures as defined and agreed with the CEE manager, and specific to the CEEs defined customers and market. This may include successful delivery of events, targeted saves, knowledge sharing, thought leadership & personal development. No more than 3 CEE specific measures should be defined.

Note: The CEE will work with a non-customer facing renewals specialist (shared service role) who will focus on the administrative parts of the renewal quote-to-cash process. The CRS manages quote creation, modification, and booking to ensure accurate renewal transaction. The CRS may provide financial reporting and account termination support.

Job Objectives | tasks and functions CEEs must accomplish to effectively perform their role

Territory Management

  • The CEE is accountable to create and maintain a comprehensive view of their territory. They will communicate customer life cycle status, common risks & issues, insights on usage and retention challenges.
  • The CEE will leverage system-based usage data, surveys and all other forms of feedback to form comprehensive point of view on clients / territory health & propensity to renew
  • The CEE develops and implements account strategies and implementation plans for emerging and renewal customers

Build Account Relationships

  • Develops trusting and deep relationship with customer stakeholders, by establishing regular cadence of interactions
  • Advocates for and becomes the Voice of the Customer within SAP; understands competitive threats and utilizes proper escalation channels to help customers during times of need.
  • Promotes customer community by driving participation in customer events (VIP sessions, Reference Program, etc.)
  • Works with marketing to ensure customer groups meetings take place frequently in the territory and are communicated to customers

Nurture References

  • Drives customer references; pushes for reference stories across accounts
  • Establishes success metrics agreed with the customer; tracks and addresses reference blockers for each account

Drive Value Realization

  • Manages the renewal processes through qualification, needs analysis, commercial negotiation and close
  • Proactively engages customers to ensure they get maximum value from SAP solutions; facilitates customer engagement and adoption by utilizing workshops, best practices, VIP webinars, thought leadership, etc.

Manage Retention

  • The CEE manages the renewal cycle for their customers in tight collaboration with the CRS.
  • The CEE is accountable for engagement with the customer, account team and other commercial stakeholders.

Upselling/Cross-selling

  • Provide sales teams with information about potential opportunity for license sales within and outside of the Digital Supply Chain portfolio

Required Experience and Education

  • 5+ years’ experience in the following areas:
  • Sales, Pre-Sales, Services or Solution/Product Management
  • Project management experience, including business process transformation and re-engineering
  • Experience managing complex customer engagements
  • Customer relationship management, sales, and sales team expertise in license or services domain
  • Commercial experience, incl. developing account management plans and contract negotiations
  • Line of Business experience in Supply Chain, Asset Management, Procurement, or Manufacturing
  • Multilingual depending upon region
  • Multilingual capability is an advantage depending upon region (minimum is local language + English)
  • Bachelor equivalent: Required; MBA or related post-Bachelor qualification is preferred
  • Travel expectation is up to 40% of time on-site with customers

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: or , APJ: , EMEA: .

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID:302795 | Work Area: Sales | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:

The key to SAP’s success? Our people.

We grow. We lead. We innovate – together! We believe that the difference between success and failure is a great team. As colleagues, we support, challenge, and inspire one another every day. We’re results-driven and ready to go the extra mile for our customers. We all work from different places dealing with different challenges and opportunities. But our goal is mutual. We build breakthroughs, together.

Driven by innovation? It’s in our DNA.

At SAP, innovation is more than just developing top-notch software – it’s creating technologies that open up new possibilities. As a cloud company we are future-proofing our customers’ business and building systems that provide a foundation for growth and innovation. We know this doesn’t happen by accident, so we provide a working environment that promotes free thinking, bold ideas, and collaboration. Of course, having the resources and expertise of a major global organization helps too.

Got ambitious goals? Achieve them – at SAP.

Stay relevant, agile, successful. SAP’s robust portfolio of learning and development offerings helps you unlock your potential, stay ahead of technology and accelerates your career. At SAP, we want to make sure our employees are happy, healthy, fulfilled, challenged – and working towards their individual career goals.

There’s more to it than coding.

Learn, innovate, and get rewarded. Be your best in a flexible and collaborative environment. The boldness it took to start our company is exactly what we need to keep growing it. That’s why we introduced the Hasso Plattner Founders’ Award – the highest employee recognition at SAP. It’s awarded annually by the CEO to an individual or team whose extraordinary achievement best delivers on SAP’s vision and strategy.

Driven by innovation.

SAP has continuously evolved to become a market leader in end-to-end enterprise application software, database, analytics, intelligent technologies, and experience management. Our customers are solving the world’s hardest problems. As a cloud company we are future-proofing our customers’ business and building systems that provide a foundation for growth and innovation. Our vision of the future of enterprise IT is simple – software must be hyper-personalized, modular in nature, and support outcome-based business models.

Not all heroes wear capes.

The key to SAP’s success? Our people. They are innovators, leaders, and all around great human beings. They come from many different countries, speak many different languages – and bring their own unique to the table.

Customer Engagement Executive – Digital Supply Chain (Toronto)

Facility: 302795

Posted Date: Aug 18, 2021

Work Area: Sales

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 – 10%

Location:

Toronto, ON, CA, M5K 1B7

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Expected salary:

Location: Toronto, ON

Job date: Fri, 20 Aug 2021 06:42:46 GMT

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SAP Digital Supply Chain – Customer Success Customer Engagement Executive (CEE) – Vancouver, BC


Company: SAP

Location: Vancouver, BC

Job description: possible with SAP’s Digital Supply Chain solutions. We are brave, bold and deliver on our commitments. We celebrate when our customers… win. Their success is our success. The Customer Engagement Executive (CEE) works directly with our Digital Supply Chain…

Expected salary:

Job date: Fri, 23 Apr 2021 23:03:10 GMT

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Customer Success Manager


Company: Influitive

Location: Halifax, NS

Job description: their stuff is. So that’s what our customers want; as a Customer Success Manager it’s your job to make it happen. The Customer… Success Manager at Influitive is a complex, demanding, and highly visible role with many expected results. You’ll consult…

Expected salary:

Job date: Thu, 29 Jul 2021 04:57:07 GMT

Apply for the job now!

Customer Engagement Executive – Digital Supply Chain (Toronto)

Job title: Customer Engagement Executive – Digital Supply Chain (Toronto)

Company: SAP

Job description: What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Job Mission and Purpose

We put our customers first, so they have the best experience possible with SAP’s Digital Supply Chain solutions. We are brave, bold and deliver on our commitments. We celebrate when our customers win. Their success is our success.

The Customer Engagement Executive (CEE) works directly with our Digital Supply Chain customers is guide them through their journey with our solutions. The CEE works to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within the Digital Supply Chain solutions portfolio. They achieve this by building strong relationships with our customers and helping them maximize the value of their partnership with SAP.

The CEE oversees key customer milestones throughout the customer lifecycle, from deal signature, through to system provisioning, monitoring implementation progress and business case achievement. The CEE is expected to serve as the strategic point of contact for the customer and to leverage appropriate resources across SAP functions to maintain overall customer health.

The CEE maintains a close working relationship with other colleagues and customer facing personnel necessary to support assigned accounts (e.g. AEs, GAD, LoB Sales Specialist, Services, Support, Solution Management, Product Management, Deals Desk and our ecosystem partners).

Example KPIs: (financial) business metrics used to track role effectiveness

The Customer Engagement Executive is a revenue generating, non-Quota Carrying role. The compensation is based 50% on financial metrics and 50% by MBOs. Attainment is monitored via Success Map. All CEE role incentives should align to four categories:

Financial Metrics

  • Retention/Renewal (40%): Protecting current revenue. Annual attainment of defined retention rates for the region in which the CEE is assigned
  • Growth/Expansion (10%): Growing the business through upsell in existing Cloud customers. CEE attainment is based on annual achievement against the global target

MBO Metrics

  • Engagement/Adoption (10%): Engaging customers, driving adoption, improving NPS and finding/farming new references. CEE attainment is based on annual achievement against the global target.
  • Other measures (40%): Other measures as defined and agreed with the CEE manager, and specific to the CEEs defined customers and market. This may include successful delivery of events, targeted saves, knowledge sharing, thought leadership & personal development. No more than 3 CEE specific measures should be defined.

Note: The CEE will work with a non-customer facing renewals specialist (shared service role) who will focus on the administrative parts of the renewal quote-to-cash process. The CRS manages quote creation, modification, and booking to ensure accurate renewal transaction. The CRS may provide financial reporting and account termination support.

Job Objectives | tasks and functions CEEs must accomplish to effectively perform their role

Territory Management

  • The CEE is accountable to create and maintain a comprehensive view of their territory. They will communicate customer life cycle status, common risks & issues, insights on usage and retention challenges.
  • The CEE will leverage system-based usage data, surveys and all other forms of feedback to form comprehensive point of view on clients / territory health & propensity to renew
  • The CEE develops and implements account strategies and implementation plans for emerging and renewal customers

Build Account Relationships

  • Develops trusting and deep relationship with customer stakeholders, by establishing regular cadence of interactions
  • Advocates for and becomes the Voice of the Customer within SAP; understands competitive threats and utilizes proper escalation channels to help customers during times of need.
  • Promotes customer community by driving participation in customer events (VIP sessions, Reference Program, etc.)
  • Works with marketing to ensure customer groups meetings take place frequently in the territory and are communicated to customers

Nurture References

  • Drives customer references; pushes for reference stories across accounts
  • Establishes success metrics agreed with the customer; tracks and addresses reference blockers for each account

Drive Value Realization

  • Manages the renewal processes through qualification, needs analysis, commercial negotiation and close
  • Proactively engages customers to ensure they get maximum value from SAP solutions; facilitates customer engagement and adoption by utilizing workshops, best practices, VIP webinars, thought leadership, etc.

Manage Retention

  • The CEE manages the renewal cycle for their customers in tight collaboration with the CRS.
  • The CEE is accountable for engagement with the customer, account team and other commercial stakeholders.

Upselling/Cross-selling

  • Provide sales teams with information about potential opportunity for license sales within and outside of the Digital Supply Chain portfolio

Required Experience and Education

  • 5+ years’ experience in the following areas:
  • Sales, Pre-Sales, Services or Solution/Product Management
  • Project management experience, including business process transformation and re-engineering
  • Experience managing complex customer engagements
  • Customer relationship management, sales, and sales team expertise in license or services domain
  • Commercial experience, incl. developing account management plans and contract negotiations
  • Line of Business experience in Supply Chain, Asset Management, Procurement, or Manufacturing
  • Multilingual depending upon region
  • Multilingual capability is an advantage depending upon region (minimum is local language + English)
  • Bachelor equivalent: Required; MBA or related post-Bachelor qualification is preferred
  • Travel expectation is up to 40% of time on-site with customers

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID:302795 | Work Area: Sales | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:

Expected salary:

Location: Toronto, ON

Job date: Fri, 20 Aug 2021 22:16:42 GMT

Apply for the job now!

Customer Engagement Executive – Digital Supply Chain (Toronto)

Job title: Customer Engagement Executive – Digital Supply Chain (Toronto)

Company: SAP

Job description: What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

Job Mission and Purpose

We put our customers first, so they have the best experience possible with SAP’s Digital Supply Chain solutions. We are brave, bold and deliver on our commitments. We celebrate when our customers win. Their success is our success.

The Customer Engagement Executive (CEE) works directly with our Digital Supply Chain customers is guide them through their journey with our solutions. The CEE works to increase customer satisfaction, retention, renewals, references and upsells for Cloud products within the Digital Supply Chain solutions portfolio. They achieve this by building strong relationships with our customers and helping them maximize the value of their partnership with SAP.

The CEE oversees key customer milestones throughout the customer lifecycle, from deal signature, through to system provisioning, monitoring implementation progress and business case achievement. The CEE is expected to serve as the strategic point of contact for the customer and to leverage appropriate resources across SAP functions to maintain overall customer health.

The CEE maintains a close working relationship with other colleagues and customer facing personnel necessary to support assigned accounts (e.g. AEs, GAD, LoB Sales Specialist, Services, Support, Solution Management, Product Management, Deals Desk and our ecosystem partners).

Example KPIs: (financial) business metrics used to track role effectiveness

The Customer Engagement Executive is a revenue generating, non-Quota Carrying role. The compensation is based 50% on financial metrics and 50% by MBOs. Attainment is monitored via Success Map. All CEE role incentives should align to four categories:

Financial Metrics

  • Retention/Renewal (40%): Protecting current revenue. Annual attainment of defined retention rates for the region in which the CEE is assigned

MBO Metrics

  • Engagement/Adoption (10%): Engaging customers, driving adoption, improving NPS and finding/farming new references. CEE attainment is based on annual achievement against the global target.
  • Other measures (40%): Other measures as defined and agreed with the CEE manager, and specific to the CEEs defined customers and market. This may include successful delivery of events, targeted saves, knowledge sharing, thought leadership & personal development. No more than 3 CEE specific measures should be defined.

Note: The CEE will work with a non-customer facing renewals specialist (shared service role) who will focus on the administrative parts of the renewal quote-to-cash process. The CRS manages quote creation, modification, and booking to ensure accurate renewal transaction. The CRS may provide financial reporting and account termination support.

Job Objectives | tasks and functions CEEs must accomplish to effectively perform their role

Territory Management

  • The CEE is accountable to create and maintain a comprehensive view of their territory. They will communicate customer life cycle status, common risks & issues, insights on usage and retention challenges.
  • The CEE will leverage system-based usage data, surveys and all other forms of feedback to form comprehensive point of view on clients / territory health & propensity to renew
  • The CEE develops and implements account strategies and implementation plans for emerging and renewal customers

Build Account Relationships

  • Develops trusting and deep relationship with customer stakeholders, by establishing regular cadence of interactions
  • Advocates for and becomes the Voice of the Customer within SAP; understands competitive threats and utilizes proper escalation channels to help customers during times of need.
  • Promotes customer community by driving participation in customer events (VIP sessions, Reference Program, etc.)
  • Works with marketing to ensure customer groups meetings take place frequently in the territory and are communicated to customers

Nurture References

  • Drives customer references; pushes for reference stories across accounts
  • Establishes success metrics agreed with the customer; tracks and addresses reference blockers for each account

Drive Value Realization

  • Manages the renewal processes through qualification, needs analysis, commercial negotiation and close
  • Proactively engages customers to ensure they get maximum value from SAP solutions; facilitates customer engagement and adoption by utilizing workshops, best practices, VIP webinars, thought leadership, etc.

Manage Retention

  • The CEE manages the renewal cycle for their customers in tight collaboration with the CRS.
  • The CEE is accountable for engagement with the customer, account team and other commercial stakeholders.

Upselling/Cross-selling

  • Provide sales teams with information about potential opportunity for license sales within and outside of the Digital Supply Chain portfolio

Required Experience and Education

  • 5+ years’ experience in the following areas:
  • Sales, Pre-Sales, Services or Solution/Product Management
  • Project management experience, including business process transformation and re-engineering
  • Experience managing complex customer engagements
  • Customer relationship management, sales, and sales team expertise in license or services domain
  • Commercial experience, incl. developing account management plans and contract negotiations
  • Line of Business experience in Supply Chain, Asset Management, Procurement, or Manufacturing
  • Multilingual depending upon region
  • Multilingual capability is an advantage depending upon region (minimum is local language + English)
  • Bachelor equivalent: Required; MBA or related post-Bachelor qualification is preferred
  • Travel expectation is up to 40% of time on-site with customers

We are SAP

SAP innovations help more than 400,000 customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with 200 million users and more than 100,000 employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, we build breakthroughs, together.

Our inclusion promise

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

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Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID:302795 | Work Area: Sales | Expected Travel: 0 – 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations:

Expected salary:

Location: Toronto, ON

Job date: Thu, 19 Aug 2021 22:04:46 GMT

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Senior Digital Customer Experience Manager – TELUS Health – Vancouver, BC


Company: Telus

Location: Vancouver, BC

Job description: , along with established tools such as Google Analytics, Tag Management and Webmaster tools •Strong understanding of digital marketing… members at the heart of everything we do. In our world, purpose and work converge. Our passionate and results-driven marketing

Expected salary:

Job date: Fri, 11 Jun 2021 06:37:54 GMT

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Customer Service Representative – Dartmouth, NS


Company: BMO Financial Group

Location: Dartmouth, NS

Job description: on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO. Reviews customer profiles… card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice…

Expected salary:

Job date: Sat, 04 Sep 2021 02:44:29 GMT

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Customer Service Repesentative – Lower Sackville, NS


Company: BMO Financial Group

Location: Lower Sackville, NS

Job description: . Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast… to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer…

Expected salary:

Job date: Sat, 04 Sep 2021 04:05:31 GMT

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Customer Success Manager


Company: Influitive

Location: Halifax, NS

Job description: their stuff is. So that’s what our customers want; as a Customer Success Manager it’s your job to make it happen. The Customer… Success Manager at Influitive is a complex, demanding, and highly visible role with many expected results. You’ll consult…

Expected salary:

Job date: Wed, 28 Jul 2021 22:51:06 GMT

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