https://logoimg.careerjet.net/37265d2c2ee99be8069eed334bf0e470_mobile.png

Company: Home Depot
Location: Toronto, ON
Job description: Do you want to work in the heart of retail at one of the fastest growing and most successful retailers in the World?Right now is an exceptionally dynamic time for Retail and The Home Depot Canada is committed to being a leader in that transformation. We know that to do this, we need to invest in our retail experience, our technology but most importantly, our people. Our Associates’ talent is what has made us the #1 Home Improvement Retailer and what will keep us leading in retail. At The Home Depot, product innovation, customer service and exceptional value is why our customers keep coming back – our competitive advantage.The Senior Marketing Specialist,Loyalty, helps to plan and implement all Pro Xtra Loyalty marketing activities, including playing a pivotal role in defining the lifecycle and CRM journey. They are empowered to lead cross-functional teams to deliver on marketing objectives. They will play a key role in bringing to market new marketing strategies and optimizing current campaigns to improve performance and customer loyalty.This candidate will report directly into the Marketing Manager, Loyalty.What you will do:
The Senior Marketing Specialist is a champion for our customers and our brand. They implement marketing strategies across owned and paid channels to help empower our customers create and maintain the home of their dreams. The Senior Specialist also ensures that our communications share our greatest product innovation and value stories.In this position, the Senior Specialist will develop their marketing skills as they:
- Influence cross functional partners by incorporating consumer research & metrics into upfront planning of customer-centric loyalty campaigns
- Leverage CRM & lifecycle best practices, customer insights and data to execute personalized and contextual loyalty marketing campaigns to drive audience acquisition, engagement, and retention
- Communicate and coordinate with cross functional teams in advertising production, merchandising, legal, operations and marketing to ensure the successful execution of loyalty marketing plans.
- Lead CRM and Loyalty content planning and execution across cross-functional teams in email, online, TV, magazine, social and other digital marketing channels
- Partner closely with the key stakeholders to drive product and brand authority across owned and paid media.
- Support the development, implementation and reporting of A/B testing strategies across loyalty email campaigns
- Effectively communicate strategic objectives through briefs utilizing customer insights and data and effectively execute multi-channel loyalty marketing campaigns
- Responsible for ensuring that campaigns are briefed, delivered and executed on time.
- Build close working relationships with key business partners
- Plan and implement loyalty industry trends and lead competitive research across email and social media
- Champion The Home Depot Pro Xtra brand values in all marketing communications.
- Provide mentorship for the specialist team
Who you are:
We are looking for people who are passionate about the customer and retail and:
- are a self-starter, driven by results and continuous improvement
- have strong project management and analytical skills
- build strong relationships and collaborate with colleagues, stake holders and vendors
- take the initiative to solve a challenge and seek new opportunities to test and learn
- focus on providing data and insights to guide key decisions
- love to plan and optimize resources to hit objectives
- are strong multi-taskers that can prioritize tasks to meet business objectives
- have strong communication skills and the ability to influence stakeholders
- have a strong attention to detail
What you have done:
- You have an undergraduate degree preferably in business, marketing or retail.
- You have 5+ years of previous marketing experience.
- You can build compelling presentations in Microsoft Power Point.
- You are strong in Microsoft Excel to measure marketing performance and identify key insights.
- Experience in Salesforce, moveable ink & Tableau an asset
- CRM/loyalty experience preferred
Internal Candidates: Must fulfill minimum time-in-position (1 year) and performance management code requirements (M+, Meets Expectations and Consistently Demonstrates)
The Home Depot Canada is looking for a Senior Marketing Specialist, Loyalty, to lead marketing activities and drive customer engagement and retention through personalized campaigns. The ideal candidate will have strong project management and analytical skills, as well as experience in CRM and loyalty marketing. The role involves working closely with cross-functional teams to ensure successful execution of loyalty marketing plans. The position also requires strong communication skills, attention to detail, and the ability to influence stakeholders. Candidates should have a degree in business, marketing, or retail, with at least 5 years of marketing experience. Experience with Salesforce, moveable ink, and Tableau is an asset. Internal candidates must meet minimum time-in-position and performance management code requirements.
The job description from the website provided is as follows:
Position: Customer Service Representative
Location: San Gabriel, CA
Responsibilities:
– Answer incoming calls and respond to customer’s emails
– Manage and resolve customer complaints
– Identify and escalate priority issues
– Route calls to appropriate resource
– Follow up customer calls where necessary
– Document all call information according to standard operating procedures
– Prepare reports and attend team meetings
– Ensure customer satisfaction and provide professional customer support
Requirements:
– High school diploma or equivalent
– 1-2 years of experience in customer service
– Strong phone handling skills and active listening
– Ability to adapt to different personality types
– Excellent communication skills
– Problem-solving skills
– Basic computer skills and knowledge of Microsoft Office
– Ability to work in a fast-paced environment
If you meet the requirements for this position, please apply directly through the website link provided.
Expected salary:
Job date: Sat, 13 Apr 2024 05:39:19 GMT
