Director of Small Business – EMETemployment – Toronto, ON

Company: EMETemployment

Location: Toronto, ON

Expected salary:

Job date: Thu, 30 Jan 2025 04:29:40 GMT

Job description: Director of Small Business
Job Order ID: 8144
Employment Type: Yearly Salary
Web Publication Date: 1/28/2025 12:00:00 AM
Number of Positions: 1
Job Location: Toronto
Brief Description:Our employer, a pioneering SaaS company in Enterprise Service Management, is celebrated for innovation and industry leadership. They serve 4,000+ clients spanning 140 countries, impacting over 9 million daily users. Their commitment? Revolutionizing Enterprise Service Management with Generative AI.The Customer Revenue Team is responsible for the retention and expansion of our customers. With a Global customer base of thousands of customers, we have a unique opportunity to drive net retention revenue from our customer base that is managed by mostly digital efforts. This is our largest segment of customers from a logo count perspective and total revenue contribution.Job Function:Job FunctionThis individual will manage a small team of Account Executives (currently 2), as well as a Renewals Specialist. She/he will also have a Marketing Campaign Manager reporting through a dotted line. (Potentially a CS Ops dotted line resource as well).Role and Responsibilities

  • Serve as part of the Customer Revenue Leadership Team and report on key business and operational activities related to how we improve the overall customer experience while delivering on KPIs and revenue targets
  • Manage the pipeline of the Digital Sales Channel
  • Own the in-product sales experience for existing customers
  • Develop and execute scalable customer engagement strategies, including automated check-ins, product tips, and digital resources
  • Manage a large volume of accounts by utilizing technology to automate the customer journey, increase adoption and drive customer satisfaction
  • Build a structured, repeatable onboarding program that enables scaled customers to get started quickly and efficiently
  • Create self-service resources such as knowledge bases, video tutorials, and community forums to support product adoption
  • Coordinate with Product and Marketing to develop content that addresses common adoption barriers for scaled customers
  • Collect and analyze customer feedback to advocate for product improvements and new features that cater to the needs of scaled accounts
  • Use analytics to segment accounts based on engagement, adoption, and growth potential to provide a targeted, data-driven approach
  • Implement A/B testing for engagement tactics to optimize automated touchpoints and customer communications
  • Work closely with your AEs to identify expansion opportunities and upsell within scaled accounts
  • Partner with Product and Support to ensure customer issues are resolved effectively and provide concise customer feedback to inform product roadmap
  • Collaborate with Marketing to create campaigns, webinars, and content specifically tailored for the scaled customer segment

Who You Are

  • You love scaling efforts for maximum impact and efficiency
  • You’re a creative leader who not only has a playbook from experience but also can write new playbooks based on market conditions and course correction
  • A strong cross-functional leader who can build the right internal relationships to ensure success
  • Strong sense of ownership and accountability
  • Demonstrated a history of driving change in the organization
  • Implemented sustainable standard practices and supporting digital solutions
  • Knowledge and experience working with digital, data to drive decision making
  • Strong awareness of data best practices and what’s possible with rich data
  • Excellent communication skills and ability to build compelling narratives with Digital and data and convince stakeholders
  • Ability to frame and complete a high-level business case as part of driving change
  • Have a “get things done” attitude. This role is about inspiring change, but committing to your business leaders to get them the data they need
  • Ability to “get hands dirty” and hands-on, and develop digital solutions, dashboards, and work with Technology team

Job Requirement:What you bring:

  • 3+ years of Customer Success, Account Management, or a similar client-facing role, within a SaaS environment, preferably with an organization that is more focused on SMB
  • 2+ years of experience managing Account Managers/Account Executives at a SaaS company
  • Critical decision-making capabilities and an “own the result” professional attitude
  • High sense of urgency, who thrives in a fast-paced, monthly target-oriented environment
  • Experience using a Product Experience Platform (i.e. Pendo)
  • Bachelor’s degree in Computer Science, Marketing, or eCommerce preferred
  • Proven track record of managing scaled accounts or working within a digital customer success model
  • Familiarity with customer success software and CRM platforms, CS tools, and Product Adoption Tools (I.e. Pendo)
  • Strong analytical skills with the ability to interpret customer data and segment accounts effectively
  • Excellent communication skills with experience in content creation, particularly for digital or automated customer touchpoints
  • Proven ability to work effectively within a team, sharing insights and supporting peers to achieve collective goals
  • Experience in a fast-paced, dynamic grow-up environment with changing priorities

The Director of Small Business position is a full-time role with a focus on managing a small team of Account Executives and a Renewals Specialist in a SaaS company based in Toronto. The role involves overseeing the customer retention and expansion efforts, managing the digital sales channel, and developing scalable customer engagement strategies. The ideal candidate should have 3+ years of experience in customer success or account management in a SaaS environment, strong leadership skills, and the ability to drive change within the organization. A Bachelor’s degree in Computer Science, Marketing, or eCommerce is preferred, along with experience using Product Experience Platforms and customer success software. The candidate should also have excellent communication skills and be able to work effectively in a fast-paced, dynamic environment.

Director, Service Design Transformation – CreativeNiche – Toronto, ON

Company: CreativeNiche

Location: Toronto, ON

Expected salary:

Job date: Thu, 30 Jan 2025 07:32:48 GMT

Job description:

  • Location: Toronto, Ontario
  • Type: Contract Flat Fee
  • Job #17853

Position Overview:
We’re seeking a strategic and dynamic Director, Service Design Transformation to shape how our B2B financial client’s customers engage with their brand and ensure an outstanding end-to-end experience. As the Director, Service Design Transformation, you will be responsible for designing, implementing, and optimizing strategies that elevate the customer journey. You’ll lead initiatives to improve customer satisfaction, enhance retention, and build loyalty by aligning every customer touchpoint with our client’s mission and values. Leading a large team, with 4 direct reports, this a key leadership role that requires a balance of strategic thinking, data-driven decision-making, and a passion for creating meaningful customer experiences. This is a 1 year contract, working 2 days/week in their Etobicoke office (TTC accessible).Key Responsibilities:

  • Design and oversee the entire digital journey, ensuring a seamless and positive experience across all touchpoints, including onboarding, support, and engagement.
  • Develop and implement customer experience frameworks and roadmaps aligned with business objectives.
  • Lead and inspire a team of customer experience professionals and consultants, fostering a culture of excellence and accountability.
  • Collaborate cross-functionally with product and leadership teams to align customer experience initiatives with company goals.
  • Leverage customer feedback, surveys, and analytics to identify pain points, opportunities, and trends.
  • Use data-driven insights to inform decision-making and measure the success of customer experience initiatives.
  • Oversee customer service and support functions to ensure timely and effective resolution of issues.
  • Implement training programs and tools that empower customer-facing teams to deliver best-in-class service.
  • Drive innovation in customer engagement, exploring new tools and technologies to enhance the experience.
  • Develop and execute strategies to improve customer retention, loyalty, and satisfaction.
  • Act as the voice of the customer within the organization, advocating for their needs and ensuring their perspective is considered in decision-making.
  • Build and maintain strong relationships with customers, fostering trust and loyalty.

Qualifications:

  • 8+ years in customer experience, customer success, or a related leadership role, preferably in the financial services industry.
  • Bachelor’s degree in business, marketing, or a related field.
  • MBA is strongly preferred.
  • Proven track record of designing and implementing successful customer experience strategies.
  • Strong analytical skills, with the ability to interpret data and translate insights into action.
  • Exceptional leadership and team-building abilities.
  • Excellent communication and interpersonal skills.
  • Familiarity with customer relationship management (CRM) tools and technologies.

What We’re Looking For:

  • A customer-focused leader with a passion for creating exceptional experiences.
  • A strategic thinker who can balance big-picture vision with attention to detail.
  • A results-oriented professional who thrives in a fast-paced, dynamic environment.
  • A collaborative team player who values diverse perspectives and ideas.

We look forward to hearing from you!

The job posting is for a Director, Service Design Transformation in Toronto, Ontario, on a contract flat fee basis. The role involves shaping the customer engagement with a B2B financial client, improving customer satisfaction, retention, and loyalty, and leading a team to create meaningful customer experiences. Key responsibilities include overseeing the digital journey, developing customer experience frameworks, collaborating with teams, leveraging data insights, and driving innovation in customer engagement. The ideal candidate should have 8+ years of experience in customer experience or a related field, strong leadership and analytical skills, and a customer-focused mindset.

Art Director (Toronto Hybrid) – HarperCollins – Toronto, ON

Company: HarperCollins

Location: Toronto, ON

Expected salary:

Job date: Thu, 30 Jan 2025 06:59:36 GMT

Job description: Overview:Employee: Multiple IncumbentsJob Title: Art DirectorDepartment(s): North American Marketing and DigitalReports to: Sr. Art DirectorStatus: Regular Full Time
Location: 22 Adelaide Street West, TorontoTo direct, create and be responsible for the development of packaging for Harper Collins Canada, Harlequin trade Program and Series Core Publishing initiatives from conceptualization of the visual strategies for assigned brands, the design to final proofs utilizing the skills of designers, illustrators, photographers, freelancers and production, to produce the most saleable packaging for assigned products. In addition, is responsible for the visual strategy, creative guidelines and to support execution of all Harlequin’s visual communications.Please be sure to include your portfolio. Responsibilities:

  • Conceptualizes, presents and communicates cover image and graphic design for HCC, HTP, series, and backlist publications in accordance with line positioning and subject to agreement with Marketing and Editorial departments. Recommends which cover concept/image is most appropriate and creates the most impact.
  • Contracts, directs and supervises the right illustrators, photographers, designers and lettering artists to produce art and design work to suit the specifications of Vision Team. Schedules and organizes the right illustrators, photographers, designers and lettering artists in order to meet production dates. Develops successful images and designs through critiquing and direction.
  • Maintains costs within prescribed imprint packaging model budget through approval of invoices and through reviewing/tracking of monthly cost summaries. Provides input into forecasting annual budget. Determines the appropriate commission rate for the artist, balancing quality and value of work required.
  • Attends HTP Vision Team, Series and Carina Press (if applicable) Publishing team meetings providing direction to Marketing and Editorial on appropriate images that support the brand/author franchise and shares current trends relevant to the design cover. Articulates advantages and disadvantages of image or design under discussion, presents full front cover designs for series brands
  • Directs completion of packaging and aligns final approval from Editorial and Marketing Functions. Interacts with production controller and production assembly to achieve results for both print and digital.
  • Makes hiring decisions; external contractors.
  • Accountable for budget responsibility and achievement
  • This position exchanges information, discusses, advises and informs employees within the functional area. Participation on the Vision Team involves interpreting, informing, discussing, presenting and agreeing with people outside the function. Contact with Heads of functions is needed to make presentations or recommendations. Furthermore, a significant amount of interaction occurs with external artists and agents in contracting and guiding art designs.

Qualifications:

  • 5+ years design experience
  • Degree or equivalent in Graphic Design/Fine Arts
  • Proficiency in a MAC environment
  • Strong Photoshop/Illustrator/InDesign skills
  • Some illustration/fine art experience is preferred, but not required
  • Ability to present innovative and creative design solutions
  • Attention to detail
  • Excellent interpersonal and problem-solving skills
  • An excellent attitude
  • Portfolio demonstrating conceptual thinking and creativity preferred
  • Project planning experience
  • Requires concentration in order to conceptualize designs. Visual accuracy is a necessity with color selections and computer design approval.
  • Strong communication, planning, organizational, visualization, and negotiating skills
  • Display interpersonal and organizational savvy, to think outside the box and to be a divergent thinker within a convergent structure.

About HarperCollins Canada and HarlequinHarlequin is a leading publisher of commercial fiction and narrative nonfiction. We publish more than 100 titles a month that reach audiences globally. Encompassing highly recognizable imprints that span a broad number of genres, we are home to many award-winning New York Times and USA TODAY bestselling authors. Harlequin is a division of HarperCollins Publishers, the second-largest consumer book publisherin the world. Through HarperCollins’s global publishing program, Harlequin titles are published in 17 countries and 16 languages.Known worldwide for the quality of its list, HarperCollins Canada is the proud home of many bestselling and award-winning authors, including Esi Edugyan, Heather O’Neill, and Lawrence Hill. It is our vision to publish the best books of our generation and to work with authors over the length and breadth of their careers. Our authors are at the centre of everything we do. In addition to the Canadian publishing program, HarperCollins Canada is responsible for the sales, marketing, and publicity of HarperCollins titles from around the globeHarperCollins Canada and Harlequin are Equal Opportunity Employers committed to equal employment opportunities. Employment decisions are based on job requirements and the skills, knowledge, and experience of the candidate, regardless of any other factors unrelated to job performance.We are also committed to ensuring that the accessibility needs of candidates and employees are considered and accommodated during the recruitment process.We thank all applicants for their interest, however, only those candidates selected for an interview will be contacted.

This job posting is for an Art Director at Harper Collins Canada and Harlequin. The responsibilities include directing and creating packaging for various publications, managing a team of designers, illustrators, and photographers, attending meetings to provide visual direction, managing budgets, and hiring external contractors. The qualifications include 5+ years of design experience, a degree in Graphic Design/Fine Arts, proficiency in a MAC environment, strong Adobe software skills, project planning experience, and excellent interpersonal and problem-solving skills. The employer is committed to equal employment opportunities and accommodating accessibility needs during the recruitment process.

Director of Group Services – Marriott – Orlando, FL

Company: Marriott

Location: Orlando, FL

Expected salary: $88000 – 106000 per year

Job date: Fri, 31 Jan 2025 03:17:32 GMT

Job description: The Revenue Manager holds a key role in optimizing revenue and profits for hospitality establishments. Candidates with a degree in Economics, Hotel and Restaurant Management, or a related field, along with at least 4 years of experience in revenue management, sales, and marketing are ideal for this position. The main responsibilities include analyzing data, compiling reports, and implementing strategies to maximize revenue. This position requires strong analytical skills, attention to detail, and a solid understanding of market trends. The Revenue Manager plays a crucial role in driving the financial success of the business.

Consulting Director – Visa Consulting & Analytics – Visa – Toronto, ON

Company: Visa

Location: Toronto, ON

Expected salary:

Job date: Thu, 30 Jan 2025 08:51:57 GMT

Job description: Company DescriptionVisa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.Job DescriptionThe Consulting Director will be a key member of Visa Consulting and Analytics (VCA), a team within Visa Advisory Services that drives tangible, impactful and financial results for Visa’s network clients, including both financial services and merchants. Drawing on our expertise in strategy consulting, data analytics, brand management, marketing, operational and macroeconomics, VCA solves the most strategic problems for our clients.The Canada Consulting Practice within VCA provides consulting and solution services for Visa’s largest issuers, acquirers and fintechs in Canada. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability, strategic growth, customer experience, digital payments and managing risk. The Consulting Director will play an important role on a team of experienced strategic consulting professionals by selling, developing, and delivering high impact projects for Visa Canada’s FI partners.Potential engagements could include market expansion, revenue uplift, segmentation, portfolio management diagnostics, authorization optimization strategies, assessments of digital product and marketing programs, development of new products with implementation roadmaps, and optimizing client customer servicing processes.We are looking for a highly entrepreneurial, motivated, strategic, analytical individual who will deliver thought leadership, problem diagnostics and high impact solutions to clients. The incumbent must be able to develop enduring relationships with clients and across the Visa organization.Specific responsibilities include:

  • Proactively engage and manage advisory relationship with key clients and Visa client leadership in regular strategic & planning discussions
  • Cultivate and manage a pipeline of advisory work with clients to meet individual annual sales and project delivery targets
  • Lead advisory engagements and manage teams in execution of projects and career mentorship
  • Develop frameworks, approaches, solutions, and recommendations that effectively and efficiently address the most impactful opportunities and challenges
  • Partner with peers in other functional areas (e.g., marketing, analytics, risk, innovation, data science, product) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visa’s resources
  • Produce insights and analyses to improve client performance, drive understanding of client issues and provide strategic guidance for client priorities across the payment P&L
  • Where employee is a subject matter expert, provide knowledge sharing, coaching and training across functional teams and/or regions
  • Build new scalable solutions, toolkits, best practice documents and consulting approaches that can be applied across VCA practice

Key Competencies:

  • Demonstrated senior level experience in corporate and business strategy / management consulting roles, with proven ability to deliver projects and expertise in consulting methodologies
  • Executive presence including excellent written and verbal communication and presentation skills, and ability to communicate at all levels within large organizations
  • Demonstrated leadership, managerial and collaboration capabilities, particularly with those who are not direct reports as may be found in a matrixed organization
  • Demonstrated project management skills given that this role involves managing multiple projects with multiple stakeholders simultaneously
  • Have an entrepreneurial approach and vision, proactive self-starter seeking initiatives to advance
  • Substantial problem-solving ability with strategic focus on impacting ROI
  • Strong analytical skills, with demonstrated intellectual and analytical rigor and ability to work with large data sets to synthesize key impacts for clients.
  • Self-motivated, results-oriented individual with the ability to handle numerous projects concurrently
  • Ability to identify key strategic issues and to generate and deliver creative and innovative solutions to problems and opportunities
  • Understanding of banking / payments P&L and critical factors in driving profitability
  • Ability to influence and negotiate with senior executives
  • Prior experience working with Canadian bank and other financial institutions is a plus
  • Technology/Digitally-savvy and an understanding of consumer economics/behaviour, trends and applications
  • Curiosity & willingness to learn and develop as a professional – high levels of integrity and business ethics

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.QualificationsWe are looking for individuals with management consulting / corporate strategy and banking / payments expertise to provide strategic thinking and analysis to shape the services we deliver to clients, lead consulting engagements, and develop actionable and scalable insights and solutions.Minimum qualifications:

  • 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred qualifications:

  • 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
  • MBA or relevant graduate degree from top-tier institution or similar academic experience
  • Experience working in/with banking and payments industry
  • Previous experience in a management consulting firm

Additional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Visa is a global leader in payments and technology, connecting consumers, merchants, financial institutions, and governments worldwide. The Consulting Director position within Visa Consulting and Analytics (VCA) focuses on delivering strategic consulting services to Visa’s network clients in Canada. Responsibilities include managing client relationships, leading advisory engagements, developing solutions, and collaborating with various teams within Visa. The ideal candidate has extensive experience in corporate and business strategy, strong analytical skills, and a background in banking and payments. The position is a hybrid role, allowing for a mix of remote and in-office work. Visa is an equal opportunity employer and encourages applications from individuals with disabilities.

Director of Marketing – Hyatt – Orlando, FL

Company: Hyatt

Location: Orlando, FL

Expected salary:

Job date: Fri, 31 Jan 2025 03:54:14 GMT

Job description: The Digital Marketing Manager is responsible for leading and executing the digital marketing strategies of an organization to maximize partnerships and visibility. This includes overseeing the management and optimization of digital and content marketing efforts, as well as analyzing data and performance metrics to track the effectiveness of marketing campaigns and digital engagement. The ideal candidate will have a strong understanding of digital marketing tactics, experience with analytics tools, and the ability to drive results through strategic planning and execution.

Regional Marketing Director – Highmark Residential – Orlando, FL

Company: Highmark Residential

Location: Orlando, FL

Expected salary:

Job date: Thu, 30 Jan 2025 23:43:08 GMT

Job description: The Regional Marketing Director at Highmark Residential is responsible for driving recognition of the company’s brand and properties through targeted advertising, public relations, and digital marketing initiatives. They will oversee the creation and execution of marketing strategies to effectively reach and engage with target audiences. The Regional Marketing Director is a key leader within the organization, driving the overall marketing strategy and ensuring alignment with business objectives. This role requires a strategic and innovative thinker who can effectively leverage digital marketing platforms to drive brand awareness and drive customer engagement. Join us at Highmark Residential and be a part of a dynamic and fast-paced workplace where your marketing expertise will make a significant impact on our success.

Senior Director of Talent Acquisition, Sales & Marketing – Orlando – Tews – Orlando, FL

Company: Tews

Location: Orlando, FL

Expected salary: $150000 – 160000 per year

Job date: Wed, 29 Jan 2025 23:10:51 GMT

Job description: Are you ready to take your career to the next level? We are currently seeking a highly skilled and experienced individual to join our team as the Senior Director of Talent Acquisition, Sales & Marketing. In this role, you will be responsible for leading our recruitment efforts, focusing specifically on attracting top sales and marketing talent.

The ideal candidate will have at least 2 years of supervisory or management experience, as well as a strong background in sales and marketing talent acquisition. You will play a key role in developing and implementing recruitment strategies to ensure our team is comprised of top-tier professionals.

Additionally, this position offers competitive vacation benefits, allowing you to recharge and relax when needed. If you are a dynamic leader with a passion for talent acquisition and sales/marketing, we would love to hear from you. Join us as we continue to grow and succeed in the industry.

Senior Director of Talent Acquisition, Sales & Marketing – Orlando – Tews – Orlando, FL

Company: Tews

Location: Orlando, FL

Expected salary: $150000 – 160000 per year

Job date: Thu, 30 Jan 2025 02:37:50 GMT

Job description: Are you a highly skilled and experienced professional in the field of talent acquisition, specifically within sales and marketing? Are you ready to take your career to the next level and lead a team of talented individuals towards success?

As the Senior Director of Talent Acquisition, Sales & Marketing, you will be responsible for overseeing the recruitment and acquisition of top talent in the sales and marketing departments. You will lead a team of recruiters and work closely with senior leadership to identify and attract the best candidates to drive business growth and success.

The ideal candidate will have at least 2 years of supervisory or management experience in talent acquisition, with a strong background in sales and marketing recruitment. You will be a strategic thinker with a proven track record of building high-performing teams and driving results.

In addition, you will have excellent communication and interpersonal skills, with the ability to build relationships with candidates, hiring managers, and stakeholders. You must also have a deep understanding of the sales and marketing industry, including current trends and best practices.

This is an exciting opportunity for a motivated and ambitious individual to make a significant impact on our organization and play a key role in shaping the future of our sales and marketing teams. If you are ready to take on a new challenge and drive success in your career, we want to hear from you. Apply now and take the next step towards your professional growth and development.