Royal Bank of Canada – Bilingual Disability Claims Specialist, Group Insurance – Mississauga, ON

Company: Royal Bank of Canada

Location: Mississauga, ON

Expected salary:

Job date: Wed, 12 Feb 2025 23:09:58 GMT

Job description: Job SummaryJob DescriptionWhat is the opportunity?Remote work available in the following provinces: Quebec, Ontario, New-Brunswick, Nova Scotia, Alberta, Manitoba and Prince Edward Island.As a Bilingual Disability Claims Specialist, you will adjudicate and manage Group disability claims in a team-oriented, multi-disciplinary, and digital environment. You will be responsible for ensuring claims are adjudicated and paid in accordance with policy and unit procedures, while delivering superior client service. You will be required to apply appropriate risk management strategies which impact the company’s financial results, reputation and regulatory risks, client relationships, and business retention.What will you do?Adjudicate French and English claims by utilizing a multidisciplinary claim management model to ensure objective, fair and thorough claim adjudication, while complying with policy provisions, procedures and regulatory requirementsProvide the highest level of customer service and manage reputational riskManage a large caseload of disability claims, calculate benefit payments and implement claims management and return to work strategiesRender decisions on a timely basis and effectively communicate these decisions, at times potentially difficult decisions and manage escalations with employers and claimants.Document and implement the appropriate next steps while effectively applying the adjudication processBuild effective relationships with key stakeholders and claimants to support recovery and return to workGiven the very sensitive nature of the information gathered in the adjudication process, extreme care must be exercised in the handling of a claim in order to guard against any breach of confidentialityEffectively communicate and build rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from claim initiation to resolutionWhat will you need to succeed?
Must-havePost-secondary education, preferably in healthcare or a related field, and minimum 2(two) years of Short Term or Long-Term Disability claims adjudication experienceBilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.High level of writing in French and EnglishStrong analytical, critical thinking and decision-making skills, with the ability to multitask and balance multiple goals and prioritiesExcellent customer service and telephone skills with the ability to communicate complex and difficult information with professionalism and empathy, including phone calls with client who may be emotional or have mental health conditionsAbility to work independently in a structured environment, as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem-solving skills & must be able to meet with the technological and confidentiality requirements of the role (i.e., private, and quiet space, Internet connectivity, etc.)What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plansCompetitive pay and high-earning potentialAll the tools, training, and team support you need to grow your careerFlexible work/life balance optionsSophisticated RBCI software tools to boost your productivityRBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.Job Skills Active Learning, Coverage Analysis, Critical Thinking, Customer Service, Insurance Claims Investigations, Insurance Operations, Insurance Product Development, Knowledge of Claims, Long Term Planning, Settlement NegotiationsAdditional Job DetailsAddress: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity: MISSISSAUGACountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: INSURANCEJob Type: RegularPay Type: SalariedPosted Date: 2025-02-11Application Deadline: 2025-04-04Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Royal Bank of Canada – Disability Claims Analyst, Group Insurance – Mississauga, ON

Company: Royal Bank of Canada

Location: Mississauga, ON

Expected salary:

Job date: Thu, 13 Feb 2025 00:26:22 GMT

Job description: Job SummaryJob DescriptionWhat is the opportunity?Remote work available in the following provinces: Ontario, New-Brunswick, Nova Scotia, Alberta, Manitoba and Prince Edward Island.As a Disability Claims Analyst you will adjudicate and manage disability claims in a team-oriented, multi-disciplinary, and digital environment. You will be responsible for ensuring claims are recertified and paid in accordance with policy and unit procedures, while delivering superior client service. You will be required to apply appropriate risk management strategies which impact the company’s financial results, reputation and regulatory risks, client relationships, and business retention.What will you do?Adjudicate claims by utilizing a multidisciplinary claim management model to ensure objective, fair and thorough claim adjudication, while complying with policy provisions, procedures and regulatory requirementsProvide the highest level of customer service and manage reputational riskManage a large caseload of disability claims, calculate benefit payments and implement claims management and return to work strategies, where warrantedProfessionally communicate approval or denial decisions to clientsGiven the very sensitive nature of the information gathered in the adjudication process, extreme care must be exercised in the handling of a claim in order to guard against any breach of confidentialityEffectively communicate and build rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from initiation to closeWhat will you need to succeed?Must-havePost-secondary education, preferably in healthcare or related field, or related work experienceFluency in English, both oral and writtenStrong analytical, critical thinking and decision-making skills, with the ability to multitask and balance multiple goals and prioritiesExcellent customer service and telephone skills with the ability to communicate complex and difficult information with professionalism and empathy, including phone calls with client who may be emotional or have mental health conditionsAbility to work independently in a structured environment, as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem-solving skills & must be able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)Nice-to-haveAbility to effectively manage changeProven disability claims experience, ideally in Group Disability ClaimsWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plansCompetitive pay and high-earning potentialAll the tools, training, and team support you need to grow your careerFlexible work/life balance optionsSophisticated RBCI software tools to boost your productivityRBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring ManagerJob Skills Active Learning, Coverage Analysis, Critical Thinking, Customer Service, Insurance Claims Investigations, Insurance Operations, Insurance Product Development, Knowledge of Claims, Long Term Planning, Settlement NegotiationsAdditional Job DetailsAddress: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity: MISSISSAUGACountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: INSURANCEJob Type: RegularPay Type: SalariedPosted Date: 2025-02-11Application Deadline: 2025-04-04Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Royal Bank of Canada – Bilingual Disability Claims Analyst, Group Insurance – Mississauga, ON

Company: Royal Bank of Canada

Location: Mississauga, ON

Expected salary:

Job date: Thu, 13 Feb 2025 03:20:57 GMT

Job description: Job SummaryJob DescriptionWhat is the opportunity?Remote work available in the following provinces: Quebec, Ontario, New-Brunswick, Nova Scotia, Alberta, Manitoba and Prince Edward Island.As a Bilingual Disability Claims Analyst you will adjudicate and manage disability claims in a team-oriented, multi-disciplinary, and digital environment. You will be responsible for ensuring claims are recertified and paid in accordance with policy and unit procedures, while delivering superior client service. You will be required to apply appropriate risk management strategies which impact the company’s financial results, reputation and regulatory risks, client relationships, and business retention.What will you do?Adjudicate claims by utilizing a multidisciplinary claim management model to ensure objective, fair and thorough claim adjudication, while complying with policy provisions, procedures and regulatory requirementsProvide the highest level of customer service and manage reputational riskManage a large caseload of disability claims, calculate benefit payments and implement claims management and return to work strategies, where warrantedProfessionally communicate approval or denial decisions to clientsGiven the very sensitive nature of the information gathered in the adjudication process, extreme care must be exercised in the handling of a claim in order to guard against any breach of confidentialityEffectively communicate and build rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from initiation to closeWhat will you need to succeed?Must-havePost-secondary education, preferably in healthcare or related field, or related work experienceBilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs.High level of writing in French and EnglishStrong analytical, critical thinking and decision-making skills, with the ability to multitask and balance multiple goals and prioritiesExcellent customer service and telephone skills with the ability to communicate complex and difficult information with professionalism and empathy, including phone calls with client who may be emotional or have mental health conditionsAbility to work independently in a structured environment, as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem-solving skills & must be able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)Nice-to-haveAbility to effectively manage changeProven disability claims experience, ideally in Group Disability ClaimsWhat’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plansCompetitive pay and high-earning potentialAll the tools, training, and team support you need to grow your careerFlexible work/life balance optionsSophisticated RBCI software tools to boost your productivityRBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.Job Skills Active Learning, Coverage Analysis, Critical Thinking, Customer Service, Insurance Claims Investigations, Insurance Operations, Insurance Product Development, Knowledge of Claims, Long Term Planning, Settlement NegotiationsAdditional Job DetailsAddress: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity: MISSISSAUGACountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: INSURANCEJob Type: RegularPay Type: SalariedPosted Date: 2025-02-11Application Deadline: 2025-04-02Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Royal Bank of Canada – Disability Claims Specialist, Group Insurance – Mississauga, ON

Company: Royal Bank of Canada

Location: Mississauga, ON

Expected salary:

Job date: Thu, 13 Feb 2025 06:38:38 GMT

Job description: Job SummaryJob DescriptionWhat is the opportunity?Remote work available in the following provinces: Ontario, New-Brunswick, Nova Scotia, Alberta, Manitoba and Prince Edward Island.As a Disability Claims Specialist, you will adjudicate and manage Group disability claims in a team-oriented, multi-disciplinary, and digital environment. You will be responsible for ensuring claims are adjudicated and paid in accordance with policy and unit procedures, while delivering superior client service. You will be required to apply appropriate risk management strategies which impact the company’s financial results, reputation and regulatory risks, client relationships, and business retention.What will you do?Adjudicate claims by utilizing a multidisciplinary claim management model to ensure objective, fair and thorough claim adjudication, while complying with policy provisions, procedures and regulatory requirementsProvide the highest level of customer service and manage reputational riskManage a large caseload of disability claims, calculate benefit payments and implement claims management and return to work strategiesRender decisions on a timely basis and effectively communicate these decisions, at times potentially difficult decisions and manage escalations with employers and claimants.Document and implement the appropriate next steps while effectively applying the adjudication processBuild effective relationships with key stakeholders and claimants to support recovery and return to workGiven the very sensitive nature of the information gathered in the adjudication process, extreme care must be exercised in the handling of a claim in order to guard against any breach of confidentialityEffectively communicate and build rapport with team members, stakeholders and business partners using a variety of techniques and collaboration from claim initiation to resolutionWhat will you need to succeed?
Must-havePost-secondary education, preferably in healthcare or a related field, and minimum 2(two) years of Short Term or Long-Term Disability claims adjudication experienceFluency in English, both oral and writtenStrong analytical, critical thinking and decision-making skills, with the ability to multitask and balance multiple goals and prioritiesExcellent customer service and telephone skills with the ability to communicate complex and difficult information with professionalism and empathy, including phone calls with client who may be emotional or have mental health conditionsAbility to work independently in a structured environment, as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem-solving skills & must be able to meet with the technological and confidentiality requirements of the role (i.e., private, and quiet space, Internet connectivity, etc.)What’s in it for you?We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plansCompetitive pay and high-earning potentialAll the tools, training, and team support you need to grow your careerFlexible work/life balance optionsSophisticated RBCI software tools to boost your productivityRBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.Job Skills Active Learning, Coverage Analysis, Critical Thinking, Customer Service, Insurance Claims Investigations, Insurance Operations, Insurance Product Development, Knowledge of Claims, Long Term Planning, Settlement NegotiationsAdditional Job DetailsAddress: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity: MISSISSAUGACountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: INSURANCEJob Type: RegularPay Type: SalariedPosted Date: 2025-02-11Application Deadline: 2025-04-04Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveInclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .

Manulife – Business Analyst, Disability Accounting and Taxation – Ontario

Company: Manulife

Location: Ontario

Expected salary:

Job date: Thu, 16 Jan 2025 03:53:18 GMT

Job description: Are you looking for an opportunity that complements your strong analytical and relationship management skills?Reporting to the Manager System Support of the Canada Disability & Group Life team, the Business Analyst, Accounting & Taxation is responsible for the coordination of activities throughout the year to ensure accurate reporting on year-end tax slips for our Life and Disability members. You will be required to handle escalated and complex cases and work with the project team to implement changes for an efficient year-end tax reporting process.These duties rely on you providing excellent customer service by responding to inquiries in a timely and professional manner, to the satisfaction of the client, Canada Revenue Agency legislation, and Manulife policies.*This is a Remote opportunity open to candidates anywhere in Canada.Position Responsibilities:

  • Coordination of year-end activities in the yearly tax project, acting as lead business analyst on the various feeds from the multiple claim systems, reconciliation of data, and quick resolution of discrepancies;
  • Liaise with operations on solutions to tax issues reported by customers;
  • Advocate on behalf of our customers with the governing bodies (i.e. Canadian Revenue Agency and Revenue Quebec) when requested to resolve any tax reporting issues;
  • Point of escalation on complex tax related inquiries;
  • Work closely with Canadian Taxation and Group Benefits Taxation specialists on legislative and legal issues regarding the appropriate reporting of tax information;
  • Work with Finance on the account reconciliation process to identify improvements in the process;
  • Assist Canada Disability & Group Life operations by providing direction on actions required for coding Navigator to clear suspense account entries;
  • Coordinate with the Shared Services team by providing direction and guidance to training programs and documentation on appropriate coding and processes related to tax;
  • Liaise with other Group Business units on policy provision coding issues impacting tax reporting.

Required Qualifications:

  • 2 – 5 years experience in Group Benefits/Group Disability;
  • Bachelors degree in Accounting or Finance and/or equivalent work experience;
  • Excellent problem-solving and analytical skills;
  • Strong verbal and written communication skills;
  • Attention to detail and accuracy;
  • Proven ability to work to tight deadlines with multiple, competing priorities;
  • Quickly adapt and drive changes within the business;
  • Strong negotiation and influencing skills;
  • Proven team player with the ability to work independently;
  • Highly proficient in Microsoft Office (Excel and Access) and SQL queries;

Preferred Qualifications:

  • Bilingualism (French) is an asset in order to support clients from various jurisdictions outside of Quebec.

When you join our team:

  • We’ll empower you to learn and grow the career you want.
  • We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location CAN, Ontario – Full Time RemoteWorking ArrangementRemoteSalary range is expected to be between $57,675.00 CAD – $96,125.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manager, Early Intervention Program – Group Life & Disability Claims – OTIP – Waterloo, ON

Company: OTIP

Location: Waterloo, ON

Expected salary:

Job date: Thu, 09 Jan 2025 08:23:53 GMT

Job description: of accomplishing work to meet established targets and member/client requirements. Finally, The Manager, Early Intervention program GL… time-management, project-management and organizational skills to manage competing priorities. Intermediate knowledge…

Manulife – Senior Disability Administrator – Ontario

Company: Manulife

Location: Ontario

Expected salary:

Job date: Sun, 05 Jan 2025 02:40:17 GMT

Job description: We are seeking an individual with the ability to grow and change with our dynamic business and who enjoys working in a team.Position Responsibilities:

  • Responsible for setting up long term disability (LTD) claims within tight deadlines.
  • Supporting Disability Case Managers on a variety of tasks
  • Providing customer service by phone and email
  • Administrative duties such as follow-ups with claimants and doctors’ offices for disability paperwork
  • Data entry
  • Handling emails within group email inboxes
  • Basic Reporting
  • Ad hoc administrative assignments

Required Qualifications:

  • Excellent attention to detail
  • Excellent oral and written communication skills
  • High rate of accuracy
  • Strong PC skills with experience using Microsoft Office 365, especially Outlook, Word and Excel
  • Excellent organization, prioritization, and planning abilities
  • Adaptable, flexible, and able to work in a fast-paced environment
  • Fast learner who is proactive and takes initiative
  • Able to work independently as well as within a team
  • Analytical
  • Ability to probe, investigate discrepancies and resolve issues
  • Tact and diplomacy
  • Must be flexible and able to cope with high workload volumes and conflicting deadlines
  • Takes ownership of problems / issues and see to resolution

Preferred Qualifications:Post-secondary education (college or university level) is an assetStrong mathematical skills2 years minimum experience working in an administrative role is considered an assetBilingualism (English and French) is considered an assetKnowledge of medical terminology an assetStrong influencing and negotiation skillsWhen you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location CAN, Ontario – Full Time RemoteWorking ArrangementRemoteSalary range is expected to be between $38,250.00 CAD – $63,750.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Canadian North – Sr. Specialist, Disability Management & Benefits (Remote) – Kanata, ON

Company: Canadian North

Location: Kanata, ON

Expected salary:

Job date: Sat, 04 Jan 2025 08:37:45 GMT

Job description: Description :*Non-BargainingReporting to: Director, Human ResourcesDuties and ResponsibilitiesInterested candidates should be able to perform the following duties and responsibilities:Disability Management and Work Accommodations:

  • Provide guidance on occupational and non-occupational injury or illness policies and programs;
  • Administer disability benefits, including short-term, long-term disability, and worker’s compensation programs and facilitate case resolution;
  • Manage complex cases, ensuring timely and effective handling;
  • Prepare case management action plans, permanent medical restriction approvals, medical consultant reviews, and complex case file reviews;
  • Develop and implement work accommodation policies and procedures to support employees that require work accommodations;
  • Work with employees, managers, union representatives, insurance providers and healthcare providers to facilitate reasonable accommodations;
  • Monitor and evaluate the effectiveness of accommodation programs and make necessary adjustments;

Return-to-Work Programs

  • Design and manage return-to-work programs to support employees returning from leave;
  • Collaborate with stakeholders to create individualized return-to-work plans;
  • Ensure compliance with relevant legislation, policies and collective agreements;
  • Track and report on the success and outcomes of return-to-work initiatives;

Employee Communication and Engagement

  • Develop and deliver communication strategies to promote understanding of disability management and benefits programs;
  • Conduct benefits orientation sessions for new hires and ongoing training for existing employees;
  • Address employee inquiries and resolve issues related to disability management and benefits;

Data Analysis and Reporting

  • Analyze disability management and benefits data to monitor trends, utilization, and employee satisfaction;
  • Prepare regular reports on benefits program performance and recommend improvements;
  • Utilize data to make informed decisions on benefits plan design and changes;

Project Management

  • Lead disability management and benefits-related projects, such as system implementations, and policy/plan updates;
  • Collaborate with cross-functional teams to ensure successful project execution;
  • Manage timelines, resources, and deliverables for benefits initiatives;

Benefits Strategy and Design

  • Assist with the development and implementation of a comprehensive benefits strategy aligned with Company objectives;
  • Conduct market research and benchmarking to ensure competitive benefits offerings;
  • Assist with the design of an innovative benefits programs that meets the diverse needs of employees;

Employee Assistance Programs (EAP)

  • Assist with the oversight and administration of the Employee Assistance Program;
  • Promote the EAP to employees and provide information on available resources;
  • Monitor utilization and effectiveness of the EAP and make recommendations for enhancements;
  • Collaborate with EAP providers to address employee needs and ensure quality service delivery.

Skills and QualificationsInclude, but not limited to, the following minimum skills and qualifications:

  • Three (3) years post secondary education;
  • Five (5) years previous experience;
  • Solid understanding of federal legislation including the Canada Labour Code, Canadian Human Rights Act, Workers’ Compensation, and Health and Safety legislation;
  • Knowledge of benefits design, administration, and compliance;
  • Knowledge of disability management, work accommodations, return-to-work programs, retirement plans, and EAPs;
  • Strong organizational skills and attention to detail;
  • Able to handle sensitive and confidential issues with discretion, tact and diplomacy;
  • Strong interpersonal, communication (written & verbal) and conflict resolution skills to deal effectively with multiple stakeholders;
  • Proven ability to identify sensitive situations and recognize the impact of potential solutions;
  • Demonstrated ability to achieve results tactfully and through collaboration and influence;
  • Adept at managing multiple priorities and deadlines in a fast paced, team-oriented environment while ensuring accuracy, confidentially and effective time management;
  • Strong client focus and excellent professional judgment, sound analytical, problem solving and negotiation skills;
  • Able to work independently under broad management direction while maintaining interdependence locally and with other departments;
  • Committed to continuous improvement and display a high level of initiative, creativity and enthusiasm;
  • Must be proficient in Microsoft Office; experience with HRIS preferred;
  • Experience working in a unionized environment an asset;
  • Ability to communicate in Inuktut a definite asset;
  • Ability to obtain and retain an Airport Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

Closing Date: January 9, 2025

Manulife – Disability Claims Adjudicator, Affinity Markets – Ontario

Company: Manulife

Location: Ontario

Expected salary:

Job date: Thu, 19 Dec 2024 01:45:37 GMT

Job description: Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.To be successful in our claims department you must have a passion for making a difference in our customers lives! You will be a dynamic, positive, customer service focused and creative individual in your work. You will also need to have an aptitude and demonstrated ability to think outside of the box to provide solutions and identify opportunities to improve our processes and customer experience. You are a change-maker, innovative, resourceful and thrive on pushing our company forward with fresh ideas. You are hungry for success and we foster a working environment where you can grow your skills and achieve your goals.We are currently seeking a Disability Claims Adjudicator for a client base across Canada. The successful candidate must be able/willing to work in a team environment and be motivated to maintain exemplary customer service to our clients.Responsibilities:Establish and maintain superior customer service to plan sponsors, policyholders, agents, marketing centersManage ongoing claims by requesting further medical, financial documentation or investigations as required and consult with specialists in all areas.Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders, endorsements; administer policy enhancements, premium waiver and other policy benefitsMake decisions on claim benefit eligibility determination and communication decisions to stakeholdersDocument the claim file to ensure an accurate record of events that transpire in the claim handlingObtain proper file information and review with policy provisions to verify eligibilityAccurately maintain claim records on system to ensure accuracy of reserve calculationsJob Requirements (Education, Experience, Knowledge, Skills and Proficiencies):University degree in any discipline or equivalent work experience.2-3+ years’ experience in adjudicating claims, preferably disability and critical illness.Customer service oriented individual with negotiating skills is essential.Excellent interpersonal skills with good oral and written communication skills in English for use in dealing with internal and external customers, claimants, brokers, physicians, employees, hospitals, investigators and lawyers.Must have a good working knowledge of medical conditions and terminology, as well as experience in the interpretation and application of financial documentation and fair claims practices.Ability to respond constructively and decisively in high pressure or emotional situations and to respond positively to change.Working knowledge of government legislation and legal precedents, the Insurance Act and/or Quebec Civil Code is an asset.Good working knowledge of the underwriting process.Ability to thrive in a high energy culture.Good analytical skills to evaluate conflicting information from various key sources in order to assess risk in making timely and effective decisions with appropriate.Proven ability to make decisions and handle pressure.Ability to communicate in French is an asset.You share your humanity – you like being part of a collaborative team and are open to diverse perspectives…and of course, you like to have some fun at work.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location CAN, Ontario – Full Time RemoteWorking ArrangementRemoteSalary range is expected to be between $56,400.00 CAD – $94,000.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Royal Bank of Canada – Bilingual Disability Claims Specialist – Mississauga, ON

Company: Royal Bank of Canada

Location: Mississauga, ON

Expected salary:

Job date: Thu, 17 Oct 2024 04:16:06 GMT

Job description: Job SummaryJob DescriptionWhat’s the Opportunity?We offer remote work opportunities in the provinces of Quebec, Ontario, New-Brunswick, Alberta and Manitoba. If you’re located in the GTA, you also have the option to work from our offices in Mississauga or Toronto.As a Bilingual Disability Claims Specialist, you’ll assess and manage individual disability claims, ensuring they’re reviewed fairly, processed accurately, and paid on time. You’ll collaborate closely with your team using digital tools, all while delivering excellent client service.In addition, you’ll play a key role in managing risk strategies that impact the company’s reputation and regulatory risks, client relationships, financial results, and business retention.What Will You Do?

  • Assess: Review and approve claims based on policy contracts.
  • Client Service: Deliver top-tier service while managing reputational risk.
  • Claims Management: Handle a high volume of claims, calculate payments, and support clients in returning to work.
  • Analysis & Negotiation: Make timely decisions, explain them clearly and resolve issues with clients and partners.
  • Risk Management: Strategically manage legal, financial, and reputational risk.
  • Organization: Maintain detailed records and follow all necessary procedures.
  • Time Management: Prioritize task and manage your workload efficiently to meet deadlines.
  • Relationship Building: Develop strong relationships with clients and key partners to facilitate recovery and return to work.
  • Privacy: Protect sensitive information and ensure confidentiality.
  • Team Collaboration: Work effectively with your team and others throughout the claims process.

What Will You Need to Succeed?Must-Have

  • Post-secondary education or college diploma completed, and minimum 2 years of Disability claims case management
  • Preferred background in healthcare, finance, or a related field: You’ll review medical and financial details as well as policy language.
  • Bilingualism (English and French) required, as you will regularly serve our clients with English and French speaking needs.
  • Strong communication skills—both verbal and written in English and French.
  • Excellent problem-solving and decision-making skills.
  • Basic math skills with a solid understanding of financial information.
  • Ability to manage multiple tasks and stay organized.
  • Exceptional client service and phone skills, with the ability to handle conversations empathetically.
  • Ability to work independently from home with good time management, a private workspace, and reliable internet access.
  • Proficiency in Microsoft Outlook, Excel, and Word.
  • Strong analytical thinking and a risk-management mindset.

Nice to Have:

  • Ability to adapt and manage change effectively.
  • Familiarity with data analytics and experience using Tableau.

What’s it in for you:We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities and achieving success that is mutual.

  • A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
  • Competitive pay and high-earning potential
  • All the tools, training, and team support you need to grow your career.
  • Flexible work/life balance options
  • Sophisticated RBCI software tools to boost your productivity.

At RBC, we strive to be our best, embrace forward-thinking, and work together to deliver trusted advice. We are dedicated to helping our clients thrive, supporting our communities, and achieving shared success.RBC is committed to supporting flexible work arrangements when and where available.Details to be discussed with Hiring Manager.Job SkillsAdditional Job DetailsAddress: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGACity: MISSISSAUGACountry: CanadaWork hours/week: 37.5Employment Type: Full timePlatform: INSURANCEJob Type: RegularPay Type: SalariedPosted Date: 2024-10-15Application Deadline: 2024-12-09Inclusion and Equal Opportunity EmploymentAt RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.Join our Talent CommunityStay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at .