Company: Government of Nova Scotia
Location: Halifax, NS
Expected salary: $3108.16 – 3885.22 per month
Job date: Sun, 07 Sep 2025 07:39:44 GMT
Job description: . Reporting to Service Delivery Manager within DSP, the Team Leads are responsible for supporting DSP Programs, recruiting… experience in grievance procedures certification in Project Management We will assess the above qualifications…
The Team Leads, reporting to the Service Delivery Manager within DSP, are tasked with supporting DSP Programs and handling recruitment. They should have experience in grievance procedures and be certified in Project Management. These qualifications will be assessed during the hiring process.
Team Lead, Disability Support Program – Government of Nova Scotia – Halifax, NS
Company: Government of Nova Scotia
Location: Halifax, NS
Expected salary: $3108.16 – 3885.22 per month
Job date: Sun, 07 Sep 2025 04:41:24 GMT
Job description: . Reporting to Service Delivery Manager within DSP, the Team Leads are responsible for supporting DSP Programs, recruiting… experience in grievance procedures certification in Project Management We will assess the above qualifications…
The Team Leads, reporting to the Service Delivery Manager in DSP, are tasked with supporting DSP Programs and handling recruitment. Candidates should have experience with grievance procedures and hold a certification in Project Management. Qualifications will be evaluated accordingly.
Cowan Insurance Group – Team Lead – Wellness & Disability Solutions (remote opportunity) – Brantford, ON
Team Lead, Disability Support Program – Government of Nova Scotia – Halifax, NS
Company: Government of Nova Scotia
Location: Halifax, NS
Expected salary: $3108.16 – 3885.22 per month
Job date: Sat, 06 Sep 2025 22:36:51 GMT
Job description: . Reporting to Service Delivery Manager within DSP, the Team Leads are responsible for supporting DSP Programs, recruiting… experience in grievance procedures certification in Project Management We will assess the above qualifications…
The Team Leads report to the Service Delivery Manager within DSP and are responsible for supporting DSP programs and recruiting. Candidates should have experience with grievance procedures and certification in Project Management. Qualifications will be assessed accordingly.
Cowan Insurance Group – Disability Case Manager – Remote Opportunity – Brantford, ON
Company: Cowan Insurance Group
Location: Brantford, ON
Expected salary:
Job date: Thu, 21 Aug 2025 05:06:44 GMT
Job description: . Recognized as one of Canada‘s Most Admired Cultures and a Canada‘s Best Managed Companies Platinum Club Member, Cowan Insurance…-paid training and development courses Community involvement Remote work environment Are you interested…
Compass Group – Disability Specialist – Mississauga, ON
Company: Compass Group
Location: Mississauga, ON
Expected salary:
Job date: Wed, 20 Aug 2025 22:14:10 GMT
Job description: You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global… find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps…
Cowan Insurance Group – Disability Case Manager – Remote Opportunity – Brantford, ON
Company: Cowan Insurance Group
Location: Brantford, ON
Expected salary:
Job date: Thu, 21 Aug 2025 06:22:23 GMT
Job description: Cowan Insurance Group is looking for a Disability Case Manager to join our team! Reporting to the Manager of Return to Health – Wellness & Disability Solutions, the Disability Case Manager will be responsible for the proactive management of short-term disability, accommodation and other absence leave claims. They are responsible for delivering timely, professional and responsive service to our clients. Case management will be performed using our proprietary disability program. We approach disability management with a holistic client-centered view, and our success comes from our strong collaborative and functional approach to case management.What you will do:
- Review of medical, functional/cognitive, employment and contractual information of new and ongoing claims to determine initial and ongoing entitlement for benefits in accordance with the client’s policies
- Proactively manage claims through identification of appropriate cost-effective measures to assist employees with their recovery and return to work
- Effectively communicate verbal and written decisions (approvals or declines) to all stakeholders
- Maintains regular professional contact with clients in regard to employee claim status
- Develop and execute comprehensive case management plans including implementation of return-to-work programs and accommodation within the workplace
- Respond to inquiries from claimants, employers, physicians, lawyers, and internal business partners
- Ensure all case managements notes and records are accurately documented and maintained
- Work collaboratively and communicate clearly and professionally with co-workers
- Active participation in Return to Health team meetings
- Participate in case conference calls or meetings with clients upon request – some travel may be required
- Provide education and support to employers on disability management best practices and AODA requirements
- Co-ordinate Medical Consultant discussions and referrals for file reviews, as required
- Professionally resolve employee or client complaint/concerns and service issues
- Attend occasional client meetings, that may include travel
What you will bring:
- Post-secondary diploma or degree in an area of health or behavioral sciences
- Minimum of 3 years short/long term disability claims management
- Worker Compensation claims and process (WSIB or other similar provincial boards) experience considered an asset
- Proficient keyboarding and computer skills, including Word and Excel
- Strong attention to detail and sound judgment, ethics and integrity
- Highly driven and self-motivated
- Strong customer service and caring attitude
- Exceptional decision making, analytical and problem-solving skills
- Demonstrated organizational skills and ability to juggle multiple demands to achieve priorities and required results
- Demonstrated ability to tackle contentious situations and negotiate positive results
- Proven ability to work collaboratively in a team environment
- Superior written and oral communication skills including professional business writing in English; French language is an asset
Who we are:Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.Recognized as one of Canada’s Most Admired Cultures and a Canada’s Best Managed Companies Platinum Club Member, Cowan Insurance Group’s award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!What sets us apart?Be in good companyIntegrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.Challenge your thinkingYou’re valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.Grow togetherWe believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.Benefits and perks
- Competitive salary
- Participate in our comprehensive benefits plan on day one — no waiting period
- Company-matched Retirement Savings Plan
- Company-paid training and development courses
- Community involvement
- Remote work environment
Are you interested?Please Apply!This position is subject to appropriate background checks that may include credential, employment, credit, criminal and reference checks.While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual’s technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation.
Manulife – Junior Individual Disability Adjudicator – Ontario
Company: Manulife
Location: Ontario
Expected salary:
Job date: Fri, 25 Jul 2025 04:59:55 GMT
Job description: Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.To be successful in our claims department you must have a passion for making a difference in our customers lives! You will be a dynamic, positive, customer service focused and creative individual in your work. You will also need to have an aptitude and demonstrated ability to think outside of the box to provide solutions and identify opportunities to improve our processes and customer experience. You are a change-maker, innovative, resourceful and thrive on pushing our company forward with fresh ideas. You are hungry for success and we foster a working environment where you can grow your skills and achieve your goals.Responsibilities:Establish and maintain superior customer service to Clients, Sponsors, and Internal StakeholdersCreate a white glove customer experience for our ClaimantsYou will have adjudication knowledge and experienceManage ongoing Disability claims and short term Pay and Close Claims by requesting further medical, financial documentation or investigations as required and consult with specialists in all areas.Excellent phone call etiquette, and ability to conduct Tele-Phone InterviewsReview claims and underwriting files for proper disclosure of past medical history, exclusions, riders, endorsements; administer policy enhancements, premium waiver and other policy benefitsMake decisions on claim benefit eligibility determination and communication decisions to stakeholdersDocument the claim file to ensure an accurate record of events that transpire in the claim handlingObtain proper file information and review with policy provisions to verify eligibilityAccurately maintain claim records on system to ensure accuracy of reserve calculationsPreferred Qualifications:University degree in any discipline or equivalent work experience.Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.Customer service oriented individual with negotiating skills is essential.Excellent interpersonal skills with good oral and written communication skills in English for use in dealing with internal and external customers, claimants, brokers, physicians, employees, hospitals, investigators and lawyers.Ability to respond constructively and decisively in high pressure or emotional situations and to respond positively to change.Working knowledge of government legislation and legal precedents, the Insurance Act and/or Quebec Civil Code is an asset.Ability to thrive in a high energy culture.Good analytical skills to evaluate conflicting information from various key sources in order to assess risk in making timely and effective decisions with appropriate.Proven ability to make decisions and handle pressure.Continuous improvement mindset.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Referenced Salary Location CAN, Ontario – Full Time RemoteWorking Arrangement RemoteSalary range is expected to be between $42,825.00 CAD – $71,375.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.
Cowan Insurance Group – Disability Case Manager – Remote Opportunity – Brantford, ON
Company: Cowan Insurance Group
Location: Brantford, ON
Expected salary:
Job date: Wed, 02 Jul 2025 07:46:12 GMT
Job description: Cowan Insurance Group is looking for a Disability Case Manager to join our team! Reporting to the Manager of Return to Health – Wellness & Disability Solutions, the Disability Case Manager will be responsible for the proactive management of short-term disability, accommodation and other absence leave claims. They are responsible for delivering timely, professional and responsive service to our clients. Case management will be performed using our proprietary disability program. We approach disability management with a holistic client-centered view, and our success comes from our strong collaborative and functional approach to case management.What you will do:
- Review of medical, functional/cognitive, employment and contractual information of new and ongoing claims to determine initial and ongoing entitlement for benefits in accordance with the client’s policies
- Proactively manage claims through identification of appropriate cost-effective measures to assist employees with their recovery and return to work
- Effectively communicate verbal and written decisions (approvals or declines) to all stakeholders
- Maintains regular professional contact with clients in regard to employee claim status
- Develop and execute comprehensive case management plans including implementation of return-to-work programs and accommodation within the workplace
- Respond to inquiries from claimants, employers, physicians, lawyers, and internal business partners
- Ensure all case managements notes and records are accurately documented and maintained
- Work collaboratively and communicate clearly and professionally with co-workers
- Active participation in Return to Health team meetings
- Participate in case conference calls or meetings with clients upon request – some travel may be required
- Provide education and support to employers on disability management best practices and AODA requirements
- Co-ordinate Medical Consultant discussions and referrals for file reviews, as required
- Professionally resolve employee or client complaint/concerns and service issues
- Attend occasional client meetings, that may include travel
What you will bring:
- Post-secondary diploma or degree in an area of health or behavioral sciences
- Minimum of 3 years short/long term disability claims management
- Worker Compensation claims and process (WSIB or other similar provincial boards) experience considered an asset
- Proficient keyboarding and computer skills, including Word and Excel
- Strong attention to detail and sound judgment, ethics and integrity
- Highly driven and self-motivated
- Strong customer service and caring attitude
- Exceptional decision making, analytical and problem-solving skills
- Demonstrated organizational skills and ability to juggle multiple demands to achieve priorities and required results
- Demonstrated ability to tackle contentious situations and negotiate positive results
- Proven ability to work collaboratively in a team environment
- Superior written and oral communication skills including professional business writing in English; French language is an asset
- 2 positions available
Who we are:Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.Recognized as one of Canada’s Most Admired Cultures and a Canada’s Best Managed Companies Platinum Club Member, Cowan Insurance Group’s award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!What sets us apart?Be in good companyIntegrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.Challenge your thinkingYou’re valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.Grow togetherWe believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.Benefits and perks
- Competitive salary
- Participate in our comprehensive benefits plan on day one — no waiting period
- Company-matched Retirement Savings Plan
- Company-paid training and development courses
- Community involvement
- Remote work environment
Are you interested?Please Apply!This position is subject to appropriate background checks that may include credential, employment, credit, criminal and reference checks.While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual’s technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, or sexual orientation.
Manulife – Disability Case Manager – Ontario
Company: Manulife
Location: Ontario
Expected salary:
Job date: Sat, 21 Jun 2025 00:35:52 GMT
Job description: Join Manulife’s Canadian Disability and Group Life team as a Disability Case Manager and experience the flexibility of a 100% remote position. In this vital role, you will support plan members across Canada, guiding them through their journey of illness, recovery, and return to work. Your responsibilities will include providing disability benefits and engaging in proactive case management with a focus on successful reintegration into the workforce. You will use your critical thinking and analytical skills to evaluate contract terms and medical information, determine eligibility for disability payments, and optimally handle your daily tasks. Strong telephonic communication skills are essential as you connect with plan members and make impactful decisions.Your education and experience will help our hiring team in identifying the role that best aligns with our needs, whether in Absence Management Consultative Services (AMCS), Short-Term Disability (STD), or Long-Term Disability (LTD) claims.Position Responsibilities:Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.Actioning daily administrative tasks which include responding to emails and telephone calls in a timely manner.Assessing claims based on contractual, medical, and vocational barriers.Developing positive relationships through frequent collaboration with plan sponsors, plan members, treatment providers and internal partners (i.e., disability specialists, rehabilitation specialists and medical consultants) to drive cases to a successful return to work or job resolution ready.Writing letters to communicate pertinent benefit related information based on analytical reasoning.Demonstrating resiliency, emotional intelligence and compassion when listening and communicating with plan members including delivering difficult claims related decisions.Qualifications:Bilingualism (English and French) is an asset. The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.A post-secondary diploma, CEGEP (DEC or DEP) or bachelor’s degree in a healthcare program or equivalent work experience.Confirmed ability to make meaningful decisions efficiently and optimally under tight deadlines.Knowledge of disability management and/or group benefits is an asset.A background in a health-related field is advantageous.Comfortable and skilled in handling both incoming and outgoing calls.Excellent organizational and prioritization skills are critical for handling diverse tasks.When you join our team:We’ll empower you to learn and grow the career you want.We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.As part of our global team, we’ll support you in shaping the future you want to see.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Referenced Salary Location CAN, Ontario – Full Time RemoteWorking Arrangement RemoteSalary range is expected to be between $50,700.00 CAD – $84,500.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.


