Dräger – Bi-lingual Service Contracts Coordinator, Safety and Medical Products – Mississauga, ON

Company: Dräger

Location: Mississauga, ON

Expected salary:

Job date: Wed, 07 May 2025 06:00:09 GMT

Job description: PrintBookmarkShareAt Dräger, it is our passion and dedication to protect, support and save lives. Our dedication to life naturally extends to the quality of our employees’ lives. They are the essence of our company, and without them, we would not be what we are today – a world leader in medical and safety technology. We are searching for people who want to join us in building “Technology for Life”.Reporting to the Service Support Supervisor, the Bilingual Service Contracts Coordinator plays a critical role in ensuring the accuracy and integrity of service agreements within SAP. They review existing service contracts, verifying key details such as equipment task lists, equipment numbers, billing plans, and other essential components. Contracts are thoroughly and accurately updated to reflect the most current information, ensuring alignment with client expectations and business requirements. This role requires close collaboration with multiple stakeholders-including the service support team, sales team, marketing team, and SAP Key Users.Main Accountabilities:

  • Maintains the Service Contract agreements and applicable administration requirements
  • Investigates service invoice discrepancies, initiates crediting or rebilling processes, and ensures contract corrections are accurately executed.
  • Possesses a deep understanding of how contract setup impacts service operations, ensuring contracts are structured correctly to enable error-free dispatch creation.
  • Manages and updates equipment records, locations, and primary service technicians, ensuring accurate Installed Base data. Oversees contract modifications, including equipment swaps, to maintain service integrity and operational efficiency.
  • Supports the service support team, answering emails, creating service orders/dispatches.
  • Improves operational performance by identifying inefficiencies and implementing targeted solutions to optimize workflows and enhance productivity.

Education:

  • High School diploma, and College/University degree or completion of a related technical school program

Related Experience:

  • Bilingual skills are required, written and verbal in French and English
  • Minimum 2-3 years related experience
  • Direct customer service experience in safety and/or medical device industry preferred.

Special Competencies/Certifications:

  • Advanced Excel skills are a MUST
  • SAP Experience is preferred
  • Well organized with sharp analytical abilities, a keen eye for detail, and a strong commitment to accuracy
  • Effective communicator (verbal and written), capable of engaging with multiple teams to align contract details with customer and business needs.
  • Demonstrates strong problem-solving abilities, applying analytical thinking and creative solutions to overcome challenges effectively.
  • Proficiency in Microsoft Office Software including Word, Power Point and Outlook required
  • Ability to interact and build professional relationship/network with other departments
  • Strong interpersonal skills
  • Ability to work independently with minimal direction/supervision
  • Proactive and proficient in time management and prioritizing
  • Knowledge of CRM

Working Conditions:

  • The position is based in Mississauga, Ontario. Remote work would be considered.
  • There will be minimal travel by air and vehicle to domestic and international locations for training and/or meetings
  • Work will be performed in an office environment.
  • Time is also spent in meetings and sitting, long periods in front of computer terminal in a smoke-free environment.

In North America, Draeger employs over 1,400 employees working in our major sites in the United States and Canada (in the US: Andover, MA; Telford, PA; Houston / Coppell, TX, and in Canada: Mississauga, ON), including our Sales and Service workforce employees from coast to coast.Our Mississauga, Ontario location oversees our Medical and Safety businesses in Canada, including sales, channel distribution (Safety), installation, servicing and maintenance of world class Draeger products and services. This location also serves as the key site for essential Canadian functions, which includes Medical & Safety Sales and Service Management, Marketing, Legal, Compliance, Regulatory, Quality and Finance.Draeger is an equal opportunity employer and is committed to a diverse workforce. All candidates are encouraged to apply regardless of race, ancestry, colour, ethnic origin or place of origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (for which a pardon has been granted), disability, marital or family status, or any other prohibited ground under applicable provincial human rights legislation.Dräger is a leading international company in the fields of medical and safety technology. Whether in clinical applications, in industry, mining or emergency services: Dräger products protect, support and save lives. That’s what our more than 16,000 employees have been striving for – every day for almost 130 years.Interested?Please apply directly through our career portal.
We look forward to receiving your application.

Dräger – Bilingual Customer Service Rep, Medical Products – Mississauga, ON

Company: Dräger

Location: Mississauga, ON

Expected salary:

Job date: Sun, 02 Mar 2025 02:21:48 GMT

Job description: PrintBookmarkShareAt Dräger, it is our passion and dedication to protect, support and save lives. Our dedication to life naturally extends to the quality of our employees’ lives. They are the essence of our company, and without them, we would not be what we are today – a world leader in medical and safety technology. We are searching for people who want to join us in building “Technology for Life”.Reporting to the Customer Service Supervisor, the Bilingual Customer Service Representative provides world class customer service for English and French speaking customers. The basic function of the Bilingual Customer Service Representative is to perform designated order entry and related customer service functions as required by established procedures in the Market Fulfillment Department of Draeger Canada.Main Accountabilities:

  • Perform data entry for all customer orders, other orders and related order entry functions, and enter all assigned data in an accurate and timely manner, including maintenance of the Master Customer Data.
  • Use initiative to resolve all order related issues (e.g., product substitutions, delayed deliveries, incomplete documents, Failure on Arrival, etc.) using appropriate resources, or coordinate with other departments – Order Management Team, Warehouse, Sales & Marketing.
  • Ensure accurate contract review on all orders (including sold to/bill to/ship to parties, part numbers, quantities, price conditions, special requests, routes, shipping mode, distribution channel, etc.) and monitor each step of the order process to completion, from first inquiry to delivery of product to invoicing
  • Identify, and work to correct, any discrepancies at order entry. This may include requesting changes to customer master data, verifying pricing in SAP for price contracts, checking customer understanding of Unit of Measure, etc. Look for opportunities to prevent errors & discrepancies from recurring.
  • Ensure customer satisfaction on all requests for information in a timely manner. Probe all inquiries and ensure follow-up with solution utilizing product and process knowledge or coordinating with other departments.
  • Handle calls professionally and efficiently when transferring to the Service and Tech Support department, adhering to the call routing SOPs. Support other teams to ensure they have accurate and sufficient information to perform their tasks.

Education:

  • High School diploma, and College/University degree or completion of a related technical school program.

Related Experience:

  • Fluently bilingual, written and verbal in French and English
  • Two or more years of experience in customer service or related positions.

Special Competencies/Certifications:

  • Knowledge of SAP is a must
  • Knowledge of CRM and current order entry and inventory computer system used at Draeger is preferred
  • Strong verbal and written communication skills
  • Attention to detail and high level of accuracy
  • Ability to interact and build professional relationship/network with other team members and departments
  • Strong interpersonal skills
  • Advanced problem solving skills
  • Proactivity and proficiency in managing time and priorities
  • Highly organized
  • Proficiency with Microsoft Office Software including Word, Excel, Power Point and Outlook required

Working Conditions:

  • The position is based in Mississauga, Ontario. Remote work arrangements will be considered.
  • There will be minimal travel by air and vehicle to domestic and international locations.
  • Time is also spent in meetings and sitting, long periods in front of computer terminal in a smoke-free environment.

In North America, Draeger employs over 1,600 employees working in our major sites in the United States and Canada (in the US: Andover, MA; Telford, PA; Houston / Coppell, TX, and in Canada: Mississauga, ON), including our Sales and Service workforce employees from coast to coast.Our Mississauga, Ontario location oversees our Medical and Safety businesses in Canada, including sales, channel distribution (Safety), installation, servicing and maintenance of world class Draeger products and services. This location also serves as the key site for essential Canadian functions, which includes Medical & Safety Sales and Service Management, Marketing, Legal, Compliance, Regulatory, Quality and Finance.Draeger is an equal opportunity employer and is committed to a diverse workforce. All candidates are encouraged to apply regardless of race, ancestry, colour, ethnic origin or place of origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (for which a pardon has been granted), disability, marital or family status, or any other prohibited ground under applicable provincial human rights legislation.Dräger is a leading international company in the fields of medical and safety technology. Whether in clinical applications, in industry, mining or emergency services: Dräger products protect, support and save lives. That’s what our more than 16,000 employees have been striving for – every day for almost 130 years.Interested?Please apply directly through our career portal.
We look forward to receiving your application.

Strategic Corporate Accounts Director – Dräger – Orlando, FL

Company: Dräger

Location: Orlando, FL

Expected salary:

Job date: Thu, 30 Jan 2025 04:53:26 GMT

Job description: The role involves leading and executing strategic initiatives in collaboration with various internal stakeholders and cross-functional teams such as Sales, Marketing, Sales Operations, and Executives. This position requires coordinating efforts with different departments and individuals including ASDs, AEs, Directors, Sales VP, Marketing, Sales Operations, Finance, and Legal to ensure timely submission of projects and proposals. The ideal candidate should have strong communication skills, leadership abilities, and the ability to work effectively in a fast-paced and dynamic environment.

Dräger – Marketing Manager, Safety Products – Mississauga, ON

Company: Dräger

Location: Mississauga, ON

Expected salary:

Job date: Sun, 26 Jan 2025 03:47:19 GMT

Job description: PrintBookmarkShareAt Dräger, it is our passion and dedication to protect, support and save lives. Our dedication to life naturally extends to the quality of our employees’ lives. They are the essence of our company, and without them, we would not be what we are today – a world leader in medical and safety technology. We are searching for people who want to join us in building “Technology for Life”.Reporting to the Director of Marketing, the Marketing Manager provides product and technical expertise as necessary to facilitate the development of segment and product portfolio strategies. Additionally, the incumbent collaborates with the Product Portfolio Manager and Director in the day to day administration of product management. They execute administrative elements of technical product management on assigned product launches. The Marketing Manager supports both detection and protection portfolio lines with clearly defined product launch projects.Main Accountabilities:

  • Conduct market research and collect competitive information, develop and execute annual marketing plan to grow safety business in focused market segment and industries.
  • Create local launch plans for new product launches (where we don’t have a local product manager assigned to these products). In addition to product launch duties, ensure the entire Draeger Safety product portfolio has day to day Lifecycle support. Oversee Customer Service Product Management work to ensure part price availability, Price deviation requests are implemented and, Part numbers are active in the system.
  • Work closely with Communications, Sales and Marketing Managers to ensure products and product lines are being communicated in the most relevant way. Technical writing oversight in collaboration with Marketing Communications. Work with the Sales and Service teams to assess and manage the allocation of the Draeger product demo units (prior to the hand off to Demo/Rental)
  • Supervise Trade Show/Show Stock product coordination (product preparation for shows, packing of products, etc.) in support of Communication and Sales Marketing organization. Represent Dräger at industry events and through relevant trade associations. This may include speaking engagements.
  • Monitor pricing methodologies and discount structures and recommend changes based on market pricing. Lead process to roll out changes and pricing policies, including price positioning workshops. Train internal staff and sales team as appropriate. Maintain and update Canada web shop product listing.
  • Develop and issue necessary product information bulletins for new products, modifications to existing products, etc., (such as Connections/Alerts) in conjunction with Communication & Sales Management counterpart(s). Facilitate and participate as necessary in the execution of product and application training for field sales personnel and channel partners, including creation of training materials.
  • Provide field sales support in pursuit of revenue development opportunities with strategic accounts. Support RFP preparations and submissions – Technical requirements, pricing, and product availability.
  • Support/lead the development of product literature, whitepapers, case studies and specification sheets, webinars, sales tools, and annual price lists for assigned products in conjunction with Segment, Application, and Communication and Sales Marketing Team.

Education:

  • Bachelor’s degree in a related discipline from an accredited college or university or the equivalent in education, training and experience.

Related Experience:

  • Five or more years of experience in industrial product marketing
  • Five or more years of experience in safety products, including breathing apparatus, gas detection, or in a related safety or instrumentation industry
  • Advanced Microsoft excel skills and SAP knowledge

Special Competencies/Certifications:

  • Able to succeed in a complex, matrix environment where the activities of others require influencing without authority.
  • Excellent communications and presentation skills.
  • Results oriented with the ability to stay focused on objectives while managing shifting priorities.
  • Able to function as a member of a highly productive and collaborative team
  • Bilingual fluency (English and French) is preferred
  • Valid Driver’s License and acceptable driving record.
  • Valid international travel documents.

Working Conditions:

  • This is deemed to be a Safety Sensitive position, where performance limitations (due to substance use, for example) could result in an incident or situation with the potential for high consequences. Therefore, you may be subject to post-employment drug or alcohol screenings, for example, prior to performing work at customer sites.
  • The position is based in Mississauga, Ontario. Remote work would be considered.
  • Incumbent is expected to attend events across the country with sales, marketing and distribution partners
  • There will be some travel by air and vehicle to domestic and international locations.
  • Time is also spent in meetings and sitting for long periods in front of computer terminal in a smoke-free environment

In North America, Draeger employs over 1,600 employees working in our major sites in the United States and Canada (in the US: Andover, MA; Telford, PA; Houston / Coppell, TX, and in Canada: Mississauga, ON), including our Sales and Service workforce employees from coast to coast.Our Mississauga, Ontario location oversees our Medical and Safety businesses in Canada, including sales, channel distribution (Safety), installation, servicing and maintenance of world class Draeger products and services. This location also serves as the key site for essential Canadian functions, which includes Medical & Safety Sales and Service Management, Marketing, Legal, Compliance, Regulatory, Quality and Finance.Draeger is an equal opportunity employer and is committed to a diverse workforce. All candidates are encouraged to apply regardless of race, ancestry, colour, ethnic origin or place of origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (for which a pardon has been granted), disability, marital or family status, or any other prohibited ground under applicable provincial human rights legislation.Dräger is a leading international company in the fields of medical and safety technology. Whether in clinical applications, in industry, mining or emergency services: Dräger products protect, support and save lives. That’s what our more than 16,000 employees have been striving for – every day for almost 130 years.Interested?Please apply directly through our career portal.
We look forward to receiving your application.

Sales Executive, Neonatal Care- Orlando, FL – Dräger – Orlando, FL

Company: Dräger

Location: Orlando, FL

Expected salary:

Job date: Fri, 09 Aug 2024 01:47:25 GMT

Job description: This job entails working closely with Customer Service, Service, Sales, and Marketing teams to exchange competitive information and account details. The role involves merging traditional engineering practices with the evolving digital landscape to drive innovation and propel the company into the future. With a rich history spanning over 130 years, the successful candidate will be tasked with implementing cutting-edge technology and fostering creativity within a dynamic environment. Passion and forward-thinking are essential qualities for this role, as it involves collaborating with diverse teams to bring bold ideas to life.

Dräger – Marketing Manager – Workplace Infrastructure and Systems – Mississauga, ON

Company: Dräger

Location: Mississauga, ON

Job description: and competitive tactics training; Develop communications plan for launch (digital marketing, announcement to customers, press release… including national and key events (involving, as appropriate, colleagues in Centre of Excellence, Digital Marketing…
This content outlines the need for competitive tactics training and the development of a communications plan for the launch. The plan includes digital marketing, customer announcements, press releases, and coordination with colleagues in the Center of Excellence and Digital Marketing. National and key events are also part of the plan.
Job Description

We are seeking a highly motivated and organized individual to join our team as a Client Services Coordinator. In this role, you will be responsible for providing excellent customer service to all clients and ensuring that their needs are met in a timely and professional manner.

Key responsibilities include:

– Managing client relationships and acting as the main point of contact for all client inquiries
– Coordinating with various teams within the company to ensure clients receive accurate and timely information
– Communicating with clients to gather feedback and address any concerns they may have
– Assisting with the creation and distribution of client reports and materials
– Providing administrative support to the sales team as needed

The ideal candidate will have excellent communication skills, a strong attention to detail, and the ability to prioritize tasks effectively. Prior experience in a customer service or client-facing role is preferred.

If you are a team player who is passionate about providing exceptional service to clients, we would love to hear from you. Apply now to join our dynamic and growing team.

Expected salary:

Job date: Wed, 31 Jul 2024 07:48:52 GMT

Marketing Intern – Services, Hospital Consumables & Accessories – Dräger – Mississauga, ON



Company: Dräger

Location: Mississauga, ON

Job description: PrintBookmarkShare

At Dräger, it is our passion and dedication to protect, support and save lives. Our dedication to life naturally extends to the quality of our employees’ lives. They are the essence of our company, and without them, we would not be what we are today – a world leader in medical and safety technology. We are searching for people who want to join us in building “Technology for Life”.

Reporting to the Business Development Director, the Medical Intern – Services, Hospital Consumables & Accessories is responsible for assisting the Medical and Safety teams with assigned projects, including digital marketing, literature update and events management.

This is a 12-month bi-lingual (French & English) contract position.

Main Accountabilities:

  • Provide marketing support to grow Safety Service business through creation and updating of local brochures, tradeshow materials and website updates
  • Develop and deploy digital marketing campaign for Draeger Safety Technical Training courses. Assist with updating the English and French webpages, and introducing French courses
  • Deploy the Global Services campaign in English and French for Canada, including CRM data cleansing, website updates, localization of materials and campaign reporting
  • Develop and deploy marketing campaigns in English and French to support the growth of Hospital consumables and accessories

Education:

  • Current enrollment in a related post-secondary discipline at a college or university

Related Experience:

  • 1 year of relevant work experience required

Special Competencies/Certifications:

  • Strong verbal and written communication skills
  • Strong knowledge of MS Office, including Excel
  • Bilingual skills (French and English) required
  • Solid understanding of different marketing techniques
  • Familiarity with marketing computer software, online applications and digital marketing
  • Familiarity with social media strategies and platforms
  • Ability to multi-task and take initiative
  • Hardworking and dedicated outlook
  • Ability to take direction and absorb information quickly

Working Conditions:

  • The position is based in Mississauga, Ontario. Remote Work Arrangements will be considered.
  • Work will be done mostly in a climate-controlled, office environment.

In North America, Draeger employs over 1,600 employees working in our major sites in the United States and Canada (in the US: Andover, MA; Telford, PA; Houston / Coppell, TX, and in Canada: Mississauga, ON), including our Sales and Service workforce employees from coast to coast.

Our Mississauga, Ontario location oversees our Medical and Safety businesses in Canada, including sales, channel distribution (Safety), installation, servicing and maintenance of world class Draeger products and services. This location also serves as the key site for essential Canadian functions, which includes Medical & Safety Sales and Service Management, Marketing, Legal, Compliance, Regulatory, Quality and Finance.

Draeger is an equal opportunity employer and is committed to a diverse workforce. All candidates are encouraged to apply regardless of race, ancestry, colour, ethnic origin or place of origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences (for which a pardon has been granted), disability, marital or family status, or any other prohibited ground under applicable provincial human rights legislation.

Dräger is a leading international company in the fields of medical and safety technology. Whether in clinical applications, in industry, mining or emergency services: Dräger products protect, support and save lives. That’s what our more than 16,000 employees have been striving for – every day for almost 130 years.

Interested?

Please apply directly through our career portal.
We look forward to receiving your application.
Dräger is a company dedicated to protecting, supporting, and saving lives. They are looking for a Medical Intern – Services to assist with marketing projects in both French and English. The intern will be responsible for digital marketing, literature updates, and event management. The position is based in Mississauga, Ontario, with remote work arrangements considered. Dräger is committed to diversity and encourages all candidates to apply. Interested individuals can apply through the company’s career portal.
Title: Customer Sales Representative

Location: Toronto, Ontario, Canada

Company: CRG Global

Job Type: Full-time

Salary: $45,000 – $50,000 per year

CRG Global, a leading marketing research firm, is seeking a Customer Sales Representative to join our team in Toronto. The ideal candidate will have a passion for sales, excellent communication skills, and a strong work ethic.

Key Responsibilities:
– Manage a portfolio of accounts and develop new business opportunities
– Build and maintain strong relationships with customers
– Identify customer needs and provide solutions to meet those needs
– Meet or exceed sales targets on a regular basis
– Collaborate with internal teams to ensure customer satisfaction
– Keep up-to-date on industry trends and competitive products

Qualifications:
– Bachelor’s degree in Business, Marketing, or related field
– 2+ years of sales experience in a customer-facing role
– Strong communication, negotiation, and problem-solving skills
– Ability to work independently and as part of a team
– Proficiency in Microsoft Office and CRM software

If you are a results-driven individual with a passion for sales and customer service, we want to hear from you! Apply now to join our team at CRG Global.

Expected salary:

Job date: Wed, 06 Mar 2024 06:25:21 GMT