Meridian Credit Union – ECC Training and Quality Assurance Specialist – Saint Catharines, ON

Company: Meridian Credit Union

Location: Saint Catharines, ON

Expected salary: $59800 – 74800 per year

Job date: Sat, 05 Jul 2025 23:08:24 GMT

Job description: Description :Why Meridian?At Meridian Credit Union, we believe in putting our Members first. Our Enterprise Contact Centre (ECC) is the voice of our brand, and we are committed to delivering exceptional service experiences that reflect our values of integrity, innovation, and community.The role:We are seeking a dynamic and experienced ECC Training and Quality Assurance Specialist to lead and evolve our training and quality programs. This role is ideal for someone who thrives in a fast-paced, service-driven environment and is passionate about adult learning, coaching, and continuous improvement.You will be responsible for overseeing the full training lifecycle—from onboarding to ongoing development—while also managing quality assurance programs that ensure our teams deliver consistent, compliant, and exceptional service.Key Responsibilities:Training Leadership & Facilitation

  • Design, deliver, and continuously improve training programs for new hires and existing ECC staff, using best-in-class adult learning principles.
  • Facilitate engaging sessions across multiple formats (virtual, in-person, e-learning, video, and job aids).
  • Oversee the ECC training program end-to-end, ensuring alignment with business goals, regulatory requirements, and service excellence standards.
  • Collaborate with ECC leadership, L&D, and business partners to ensure training content reflects current policies, procedures, and product knowledge.
  • Maintain and manage training documentation and resources to ensure accuracy and accessibility.
  • Adapt training plans in real-time to meet the evolving needs of the team and business.

Quality Assurance & Coaching

  • Conduct regular call monitoring and evaluations to assess service quality, compliance, and member experience.
  • Provide timely, constructive feedback and coaching to ECC team members and leaders.
  • Identify performance trends and recommend targeted training or process improvements.
  • Lead the monthly Call Calibration process and maintain a call library for training and audit purposes.
  • Support internal audit requests and ensure ECC compliance with regulatory and procedural standards.

Strategic Impact & Communciation

  • Act as a subject matter expert in service, sales, and lending to ensure training and QA programs support business outcomes.
  • Communicate insights and recommendations clearly to stakeholders at all levels.
  • Create compelling documentation, reports, and presentations that drive action and alignment.
  • Champion a culture of continuous improvement, member-centricity, and operational excellence.

What you bring:

  • 5+ years of experience in financial services, preferably in a training, QA, or L&D role.
  • Strong facilitation and coaching skills with a proven ability to engage diverse audiences.
  • Solid understanding of service, sales, and lending practices in a contact centre environment.
  • Experience designing and delivering adult learning programs.
  • Excellent verbal, written, and visual communication skills.
  • Strong business acumen and ability to translate insights into action.
  • Proficiency in Microsoft Office, CRM systems, and telephony platforms (e.g., Verint, Five9).
  • Undergraduate degree in education, business, or a related field; certification in adult learning is an asset.
  • Flexibility to work varied hours to meet team and business needs.

Salary Range: CAD $59,800 – 74,800 annuallyCompensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.Office Location: Our team works in a hybrid environment at our St. Catharines office located at 531 Lake St, St Catharines, ON L2N 4H6, CAN.Meridian has a remote work policy that allows flexibility for employees to work remotely but also requires a minimum of semi-monthly regular time in the office for purposeful meetings to collaborate, innovate and build effective relationships with your team, your colleagues and your leader which is important to us.What’s in it for you?

  • We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
  • We provide you with the tools and technology needed to delight your candidates and clients!
  • You’ll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world
  • Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
  • This isn’t your typical “corporate” job. We work hard and we have fun!

Our Story:Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 360,000 Members. Meridian has more than 75 years of banking history and is 100% owned by its members. With 89 retail branches and 15 Business Banking Centers across Ontario and $ 30B in assets under management, Meridian offers a broad range of financial products and services to its retail, business banking and wealth members. With over 2000 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose – helping our members achieve their best life.Our Commitment to You:Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Meridian Credit Union.#LI-NM1

Canadian Nuclear Laboratories – Engineering Change Control (ECC) Technical Support Trainee – Chalk River, ON

Company: Canadian Nuclear Laboratories

Location: Chalk River, ON

Expected salary:

Job date: Wed, 07 May 2025 05:42:06 GMT

Job description: Are you looking for a role that will challenge you? Can you see yourself monitoring, auditing, providing guidance, coaching and full processing of all changes across Canadian Nuclear Laboratories (CNL)? Do you like to act under the guidance of senior staff to analyze and resolve issues with stakeholders? If you answered yes, then this may be the job for you! Our Chalk River location is looking for an Engineering Change Control (ECC) Technical Support Trainee, apply today!What will you be doing!

  • Monitoring, auditing, providing guidance, coaching and full processing of all changes across Canadian Nuclear Laboratories (CNL).
  • Liaising, supporting and providing advice, specific to the Engineering Change Control (ECC) requirements at the requisite stage, to CNL users throughout the project lifecycle.
  • Advising on applicable workflows to ensure that established ECC processes, practices, policies and procedures are adhered to.
  • Acting under the guidance of senior staff and the Coordinator, to analyze and resolve issues with stakeholders.
  • Activating and verifying ECC and project-related requirements. Understanding all specific project stage requirements and actively seeking and capturing evidence to demonstrate that requirements have been met.
  • Understanding and supporting the upholding of all aspects, requirements, processes and procedures related to engineering, construction, commissioning and decommissioning processes when executing internally and externally.
  • Understanding and accurately interpreting work order numbers, work packages, construction testing documentation, zone organization and roles, Scopes of Work, Responsibility Matrix (RMX), Request for Information (RFI), Field Changes (FCR), Construction/Commissioning evidence, Certificates of Completion, Commissioning documentation, Turnover and Decommissioning documentation.
  • Initiating and executing the immediate release of all drawing and engineering documentation upon audit of compliance with Change Control, Engineering, Compliance Program requirements and Facility approval.
  • Regularly monitor construction and field execution, post-construction activities, and Avantis status. Providing immediate field drawing deviation support, coaching and resolution strategies to field staff.
  • Other duties as assigned by your manager.

What we are looking for:

  • Education
  • At minimum, a post-secondary education in a relevant discipline is required.
  • Experience
  • 3-5 years of experience in an administrative capacity is required.
  • Experience in an operational, engineering, work management or project environment is considered an asset.
  • Knowledge, Skills & Abilities
  • Demonstrates initiative, motivation, and good interpersonal skills.
  • Strong communication and organizational skills.
  • Ability to work with minimal supervision and direction.
  • Self-motivated to achieve desired objectives through deliberate planning and execution of work tasks.
  • Awareness of personal limitations, such as reaching out to senior department staff, is necessary to ensure accurate information.
  • Demonstrates questioning attitude and can assimilate complex data and, with guidance and oversight, recommend solutions.
  • Ability to manage multiple priorities and meet deadlines.
  • High level of accountability, strong self-checking, problem solving and decision making.
  • Flexible in working outside core business hours at short notice with applicable reference to the Collective Agreement.
  • Security Clearance Eligibility Required
  • Reliability Status with Site Access Security Clearance (SASC), which has a minimum requirement of 3-5 years of verifiable history in Canada, Australia, New Zealand, the United States and/or the United Kingdom. CNL implements security screening in accordance with the Treasury Board of Canada Secretariat’s “Standard on Security Screening” and the “Policy on Government Security.”

Why CNL?Does working with a team across Canada to advance nuclear science and technology for a clean and secure world speak to you? We’re reinventing ourselves to be the pacesetters so we can lead the charge in solving the problems that matter, like building the next generation of clean nuclear and hydrogen energy solutions, developing new and better-targeted cancer treatments, and continuing to lead the world in environmental remediation.We offer a complete total rewards package :

  • Paid time off (vacation, sick, floater & personal);
  • Benefits effective day one, that’s right, no waiting period;
  • Tuition support
  • and a pension!

Do Our Priorities Resonate with You?

  • Clean energy for today and tomorrow.
  • Restore and protect the Environment.
  • Contribute to the health of Canadians.

Location:CNL’s Chalk River laboratory is nestled in the Ottawa Valley and affords our employees an environmentally pristine area with extensive forests, hills, and numerous small lakes. These support a variety of wildlife typical to the southern edge of the Canadian Shield. Many surrounding towns, such as Pembroke, Petawawa, and Deep River, provide unparalleled outdoor adventures at your doorstep!CNL works with employees across Canada to enable a remote workforce where possible. Our work-from-home employees are provided with the equipment required to be successful: laptop, monitor, external keyboard and mouse, etc. Of course, we always love a visit to the site when possible!CNL is committed to providing an atmosphere free from barriers that promotes equity, diversity, and inclusion in achieving our mission. CNL welcomes and celebrates employees, stakeholders, and partners of all racial, cultural, and ethnic identities. Please read for more on our DE&I Commitment.CNL also supports a workplace environment and corporate culture built on our Core Values: Respect, Teamwork, Accountability, Safety, Integrity, and Excellence. These values encourage equitable employment practices and career prospects, including accommodations for all employees.CNL is committed to being an equal-opportunity employer. If you require accommodation measures during any phase of the hiring process, please indicate via our ATS when applying. All information received regarding accommodation requests will be kept confidential.The Chalk River Laboratories site is located on the unceded and unsurrendered territory of the Algonquin Anishinaabe people. As an organization, CNL recognizes and appreciates their historic connection to this place. CNL also recognizes the contributions that First Nations, Métis, Inuit and other Indigenous Peoples have made, both in shaping and strengthening this community in particular, and this province and country as a whole.#LI-REMOTE

Zortech Solutions – Senior SAP ECC Payroll Lead-Canada – Toronto, ON

Company: Zortech Solutions

Location: Toronto, ON

Expected salary:

Job date: Wed, 08 Jan 2025 23:04:14 GMT

Job description: Role: Senior SAP ECC Payroll LeadLocation: Canada-RemoteDuration: 8 MonthsJob Description:

  • Travel expenses paid – No
  • Must have skills – senior payroll lead for an SAP ECC payroll project involving schema and object changes in an existing complex system. This is one of the most complex projects we’ve undertaken in a long time and working with a challenging client.
  • Good to have skills excellent communication, strong stakeholder management capabilities, exceptional team player/team lead, client facing.

#L!-CEIPAL

newDigital Marketing InternEducation Consultants Canada (ECC) Inc.Mississauga, ON Our main goal is to expand our digital footprint and drive more value through online content. Work closely with senior leaders, marketing teammates, and other… 1 day ago·More…View all Education Consultants Canada (ECC) Inc. jobs – Mississauga jobsSalary Search: Digital Marketing Intern salaries in Mississauga, ON

About us

Education Consultants Canada (ECC) Inc.

About Us:
Education Consultants Canada (ECC) caters to an umbrella of study programs from College Certificate, Diploma, Bachelor’s degree, Post-graduate Certificate to Masters. Since 2007 we are specialized in providing strategic consulting including education plans & development for higher education abroad. Working with institutions in Canada, the USA, UK, Australia, New Zealand & Singapore, ECC helps to guide others on an academic journey towards a successful career path.

Job Summary:
We are looking for an ambitious, creative, and energetic candidate for the role of Digital Marketing Coordinator to design and manage posts on social media platforms, run marketing campaigns regularly to increase visibility along with tracing the engagement with social media users. Our main goal is to expand our digital footprint and drive more value through online content.

The responsibilities and duties associated with this position will include, but are not limited to:

  • Responsible for all social media platforms
  • Build and maintain yearly editorial calendar and written guidelines to achieve the company’s objectives
  • Improve the online presence of ECC in terms of Reach and Visibility
  • Manage, Create, design, and implement contents/templates for all social media channels and publish on a daily basis/agreed interval (i.e., Images and Videos)
  • Design Monthly Newsletter to inform and engage with all ECC’s stakeholders
  • Develop and implement marketing initiatives/campaigns to drive traffic, engagement, leads, that delivers quality services and client’s satisfaction.
  • Interact with the internal team members to create and review all contents & ensure consistent message
  • Work closely with senior leaders, marketing teammates, and other departments to create
  • Ensure that the contents are consistent with the company’s tone and mission. Write clean, concise, well-polished copy
  • Stay up to date with the latest industry trends and customer challenges to build a more effective editorial calendar, content, campaigns.
  • Push the business to adopt better content creation practices through frequent testing of new content formats and distribution channels
  • Utilizes strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints.

WHAT YOU WILL BRING

  • Bachelor’s degree or equivalent certification
  • Blogging, Social Media Management experience
  • Experience in Social Media platforms such as Facebook, LinkedIn, Instagram, Twitter and YouTube
  • Experience with Photoshop/Lightroom (Preferred)
  • Digital Analysis & Reporting
  • Analytical mindset and critical thinking

Reference ID: ECC-DgtlMkt-Intern

Contract length: 4-6 months

Education Consultants Canada (ECC) Inc. provided the following inclusive hiring information:

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Types: Full-time, Internship

Benefits:

  • On-site parking

Schedule:

  • 8 hour shift
  • Monday to Friday

Application question(s):

  • Do you have academic background in Marketing or Digital Media?
  • Do you have experience in creating and editing videos? If yes, How many years?
  • On what platforms you could design templates for social media and for video creation?

Work remotely:

  • No

Digital Marketing Intern


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