Company: CBC/Radio-Canada
Location: Toronto, ON
Expected salary:
Job date: Sat, 02 Nov 2024 01:01:34 GMT
Job description: Position Title: Email Journey Project Coordinator (Digital Strategy And Product)Status of Employment: Contractee Long-Term (Fixed Term)Position Language Requirement:Language Skills:Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2024-11-14 11:59 PMJustification: Email Journey CoordinatorEmployment Type: Contract 12 monthsResponsibilities:Manage the day-to-day operations of CBC’s email newsletter programCreate templates for new newsletters, configure settings, and set up welcome email.Troubleshoot for internal clients, such as resolving image upload issues, addressing problems with audience email reception, and interpreting Adestra reportsProvide training for usersHost and facilitate a quarterly meeting of internal email super-usersManage CBC email users, groups, settings and permissionsManage the day-to-day operations of CBC’s push notificationsManage CBC Airship users, groups, settings and permissionsProvide training to internal clientsExecute segment-driven email and push campaignsEstablish and modify email automations for journey orchestrationManage user data across the programWork with the teams that manage the CDP and other audience data stores to create and target segments appropriatelyEnsure the hygiene of CBC’s mailing lists and deliverabilityManage suppression lists, exceptions and control groupsDemonstrate a deep understanding of CASL, and provide guidance to newsletter producers and managers on how to meet its requirementsBe a trusted source of email and push expertiseProvide technical guidance to editorial and business usersProvide guidance on email and push marketing best practicesSkills:Detail orientedKnowledge of the Adestra Admin PanelData manipulation and managementConfident in guiding stakeholders and making recommendationsWorking closely with a product team of developers and designersImpact: Supporting 59 newsletters across CBC departments. Setting up email campaigns for all CLM activities, including privacy notices, welcome emails, and upsell and winback campaigns.Candidates may be subject to skills and knowledge testing.We thank all applicants for their interest, but only candidates selected for an interview will be contacted.CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location: Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7Number of Openings: 1Work Schedule: Full time
CBC/Radio-Canada is seeking an Email Journey Project Coordinator on a long-term contract basis, responsible for managing the email newsletter program, push notifications, and user data across the program. The role involves creating templates, troubleshooting issues, providing training, and executing segment-driven campaigns. The successful candidate must be detail-oriented, knowledgeable about the Adestra Admin Panel, and able to work closely with stakeholders and developers. The position supports various newsletters across CBC departments and requires a strong understanding of CASL regulations. CBC/Radio-Canada is committed to diversity and inclusion in the workplace.
