Sr. Project Manager (managing ServiceNow implementation) – PrecisionERP – Vancouver, BC

Company: PrecisionERP

Location: Vancouver, BC

Job description: PrecisionERP/IT is recruiting for a Senior Project Manager (managing ServiceNow Implementation) experience for a long…-term HYBRID assignment in Vancouver, BC. Must be able to work 1-2 days onsite in order to apply. The Sr. Project Manager…
PrecisionERP/IT is seeking a Senior Project Manager with experience managing ServiceNow Implementation for a long-term hybrid assignment in Vancouver, BC. The candidate must be able to work 1-2 days onsite.
Position: Customer Service Specialist

Company: Wells Fargo

Location: Alberta, Canada

Job Type: Full-time

Salary: Competitive

Description:
– Provide courteous, timely and accurate customer service support through various channels such as phone, email, chat, and social media
– Handle inquiries, complaints, and technical issues in a professional manner
– Identify and escalate priority issues to the appropriate teams
– Maintain a positive and empathetic attitude towards customers at all times
– Maintain accurate records of customer interactions and transactions
– Stay updated on product knowledge and company policies to provide accurate information to customers
– Collaborate with other team members to improve overall customer satisfaction
– Meet productivity and performance goals set by management

Requirements:
– High school diploma or equivalent
– Previous customer service experience preferred
– Excellent communication and problem-solving skills
– Ability to multitask and handle stressful situations effectively
– Proficiency in using Microsoft Office programs
– Willingness to work flexible hours, including evenings and weekends

If you are a customer-oriented individual with a strong work ethic and a desire to help people, we encourage you to apply for this position. Join our team at Wells Fargo and be part of a company that values customer experience and employee satisfaction.

Expected salary:

Job date: Wed, 19 Feb 2025 02:07:52 GMT

State Street – Senior Consultant / AVP – Java, Kafka, SQL – Investment Software Implementation – Charles River Development – Toronto, ON

Company: State Street

Location: Toronto, ON

Expected salary:

Job date: Sat, 08 Feb 2025 08:03:21 GMT

Job description: What we are looking forAs a Senior Consultant will be an integral player of the Charles River implementation team. Senior Consultants brings technical expertise and direction to implementation teams, ensuring proper implementation of Charles River’s IMS suite at our clients.] Technical implementations include all aspects of a consulting project, from installation of n-tier software and integration with third party systems to DR/HA design to documenting and performing technical training for the client. This role is a highly technical role and spans XML messaging, Charles River web services API, ETL tool usage, Java and/or C# programming, and database administration tasks.Why this job is important to usThe team you will be joining is a part of Charles River Development (or CRD), that became a part of State Street in 2018. CRD helps create enterprise investment management software solutions for large institutions in the areas of institutional investment, wealth management and hedge funds. Together we have created the first open front-to-back platform – State Street Alpha, that was launched in 2019. Join us if delivering next generation infrastructure, using emerging technologies like AI and Blockchain sounds like a challenge you are up for.What you will be responsible for· Java and C# programming· Lead and manage multiple technical initiatives, potentially on multiple projects simultaneously.· Develop with a result-driven approach while maintaining implementation schedules.· Participate in functional and technical requirements gathering and review· Create, test, and correct inbound and outbound interfaces based on· Collaborate with team members including business analysts, project managers, and customer staff· Serve as a technical expert in implementation projects· Contribute to the technical documentationWhat we value· Java and C# programming· Windows and Unix (Linux)· knowledge of ETL tools such as Kettle,· Familiar with at least one SCM (Perforce would be a plus)· XML and XSLT· Understanding of ERDs· Tomcat configuration and optimization· N-tier application architecture· SOAP/XML and messaging software like MQ Series, MSMQ, Sonic MQ and Open JMS· In-depth knowledge of one of the following RDBMS: Oracle or MS SQL Server· Perl· Crystal Reports or Sql Server Reporting Services· Self-motivated and Self-driven· BS/MS in Computer Science or equivalent field.· Ability to work in a dynamic, fast-paced, team environment.· Experience in methodology-based solution delivery and managing customers’ expectations.· Problem solving skills and ability to recognize long term solutions across multiple projects.· Must be detail-oriented and have the ability to multi-task.· Self-starter, able to work both independently and as part of a team.· Excellent communication skills (verbal and written); good interpersonal skills; ability to gather and understand requirements in the financial sector; solid client interaction skills.· The ability to travel as the assignment requires (50-80%)· Desired technical experience includes:Strong preference· Financial services industry experience· Previous consulting background· Previous OMS implementation experience· System integration using ETL toolsEducation & Preferred Qualifications:· A BA/BS degree in a business or technical field including Finance, Economics, Engineering or Computer Science.· A minimum of 5 + years of progressively responsible experience in the Financial / Software Services industry (Financial market information systems background preferred)· The ability to travel to client sites throughout the United States and Canada as well as the ability to work effectively when remote from clients. Travel of 35%-50% is typical and but may exceed that in any given year.About State StreetWhat we do: State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investments research & trading and investment management to institutional clients.Work, Live and Grow: We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help match your needs. And our wealth of development programs and educational support will help you reach your full potential.Inclusion, Diversity, and Social Responsibility: We truly believe our employees’ diverse backgrounds, experience and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.State Street is an equal opportunity and affirmative action employer.Discover more at

Senior Project Manager: HCM Implementation – Ignite Technical Resources – Vancouver, BC

Company: Ignite Technical Resources

Location: Vancouver, BC

Job description: On behalf of our Public Sector Client, Ignite Technical Resources is recruiting for a Senior Project Manager…. Summary of the Role The Senior Project Manager will lead the delivery of the SAP SuccessFactors Recruitment & Onboarding…
Ignite Technical Resources is seeking a Senior Project Manager to oversee the implementation of SAP SuccessFactors Recruitment & Onboarding for a Public Sector Client. The chosen candidate will be responsible for leading the project and ensuring its successful delivery.
Job Description

We are looking for a skilled and motivated individual to join our team as a Customer Service Representative. In this role, you will be responsible for interacting with customers via phone, email, and chat to provide support and help resolve any issues they may have.

Responsibilities:
– Answering phone calls and responding to customer inquiries in a professional manner
– Providing assistance and guidance to customers with technical issues or questions
– Processing orders, refunds, and exchanges efficiently and accurately
– Documenting customer interactions and updating customer information in the database
– Collaborating with other team members to ensure customer satisfaction

Qualifications:
– High school diploma or equivalent
– Excellent communication skills and customer service experience
– Ability to multitask and work in a fast-paced environment
– Proficiency with computers and customer service software
– Strong problem-solving skills and attention to detail

If you have a passion for helping others and are looking for an opportunity to join a dynamic team, we encourage you to apply for this Customer Service Representative position.

Expected salary:

Job date: Thu, 13 Feb 2025 07:51:41 GMT

Senior Project Manager: SAP SuccessFactors Implementation – Ignite Technical Resources – Vancouver, BC

Company: Ignite Technical Resources

Location: Vancouver, BC

Job description: On behalf of our Public Sector Client, Ignite Technical Resources is recruiting for a Senior Project Manager…. Summary of the Role The Senior Project Manager will lead the delivery of the SAP SuccessFactors Recruitment & Onboarding…
Ignite Technical Resources is seeking a Senior Project Manager for their Public Sector client to oversee the delivery of the SAP SuccessFactors Recruitment & Onboarding system.
Job Description

We are looking for a dynamic and motivated individual to join our team as a Marketing Coordinator. In this role, you will be responsible for planning, executing, and optimizing marketing campaigns to drive brand awareness and generate leads.

Key Responsibilities:

– Develop and implement marketing strategies to promote our products and services
– Collaborate with the sales team to create promotional materials and sales tools
– Monitor and report on the performance of marketing campaigns
– Conduct market research to identify new opportunities for growth
– Manage social media accounts and engage with followers
– Coordinate with external partners and agencies to execute marketing initiatives
– Assist in organizing and attending events, trade shows, and conferences
– Stay up-to-date on industry trends and best practices in marketing

Qualifications:

– Bachelor’s degree in Marketing, Communications, or related field
– 2+ years of experience in marketing or related field
– Strong communication and interpersonal skills
– Proficiency in Microsoft Office and social media platforms
– Ability to prioritize tasks and manage multiple projects simultaneously
– Detail-oriented with a creative mindset
– Experience with marketing automation tools is a plus.

Expected salary:

Job date: Thu, 13 Feb 2025 01:36:35 GMT

Senior Digital Analytics Implementation Specialist – Flexstaf IT – Toronto, ON

Company: Flexstaf IT

Location: Toronto, ON

Expected salary:

Job date: Tue, 11 Feb 2025 23:28:28 GMT

Job description: Senior Digital Analytics Implementation SpecialistA dynamic opportunity is available for an experienced professional to lead the implementation of digital analytics solutions. This role focuses on defining measurable goals, key performance indicators (KPIs), and executing analytics strategies across multiple digital platforms. The ideal candidate will play a key role in data-driven decision-making, ensuring seamless data collection and insightful reporting.Key Responsibilities:

  • Collaborate with various teams to establish tracking requirements and reporting priorities.
  • Develop dashboards and reports to communicate key metrics effectively.
  • Define business requirements to implement an analytics methodology using a tag management system.
  • Provide guidance on best practices for digital analytics tagging, implementation, quality assurance (QA), and reporting.
  • Ensure accurate data flow from digital properties into analytics platforms and marketing tools.
  • Conduct periodic audits of analytics implementations, identifying areas for optimization.
  • Support teams in understanding available data and deriving insights for strategic decisions.
  • Maintain expertise in digital analytics tools and integration requirements, with a focus on Adobes suite of products.
  • Configure analytics report suites and ensure compliance with data collection standards.
  • Work with technologies such as HTML, JavaScript, React, and debugging tools for analytics implementation.

Qualifications & Experience:

  • A degree in Computer Science or a related technical field.
  • At least five years of experience in analytics implementation for high-traffic digital platforms.
  • Strong understanding of database structures and SQL.
  • Proficiency in web development, including JavaScript and related frameworks.
  • Ability to work both independently and collaboratively within a team.
  • Passion for data-driven insights and analytics.

Preferred Skills:

  • Experience with agile methodologies and iterative development cycles.
  • Extensive background in Adobe Analytics, Adobe Launch, and related platforms.
  • Familiarity with Adobe Experience Platform, Adobe Target, Customer Journey Analytics, and Campaign Classic.

The Senior Digital Analytics Implementation Specialist role involves leading the implementation of digital analytics solutions, defining measurable goals and KPIs, and executing analytics strategies across multiple platforms. Responsibilities include collaborating with teams, developing dashboards and reports, establishing tracking requirements, and ensuring accurate data flow. The ideal candidate will have a degree in Computer Science, at least five years of analytics implementation experience, proficiency in web development, and a passion for data-driven insights. Preferred skills include experience with Adobe Analytics, Adobe Launch, and related platforms, as well as familiarity with Adobe Experience Platform, Adobe Target, Customer Journey Analytics, and Campaign Classic.

PointClickCare – (Canada) Software Implementation Consultant – Rapid Services Pharmacy – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $75200 – 80900 per year

Job date: Fri, 31 Jan 2025 23:29:16 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .About the Role:As part of the Professional Services, the Software Implementation Consultant (Rapid Services) will act as the principal liaison with the customer to implement best practices to drive optimized business outcomes for the customer within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor and counsel them on our solutions and recommended business practices. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and provides recommendation for solution configuration and enhanced business practices. The applicant should expect up to 30% on site travel to customer sites and regional meetings.The Consultant (Rapid Services) will report to the Manager, Professional Services.Consultant (Rapid Services) are primarily responsible for single resources delivery of Pharmacy Products including Pharmacy Transitions and QuickMAR. From planning to go live, you will work independently to guide our clients through their implementation experience.Key ResponsibilitiesProject Management:

  • Lead multiple concurrent implementation projects.
  • Manage full scope delivery, including project budgeting, technical delivery, and post go-live support.
  • Exercise full autonomy and ownership of the project roster.
  • Proactively anticipate, identify, and communicate issues, risks, and escalations with the project team to ensure an exceptional customer experience and successful implementation.

Consulting:

  • Facilitate enhancement gathering sessions with clients to identify business objectives.
  • Advise clients on the project approach and articulate the impact of changes to project timelines and resources.
  • Establish and maintain strong customer relationships through excellent communication and collaboration skills.

Configure:

  • Configure client applications, reports, and dashboards.
  • Understand product release and patch processes, planning for potential client impact accordingly.
  • Develop and maintain expertise in multiple product offerings, understanding end-to-end solutions and product value outcomes.

Training:

  • Develop and deliver onsite/remote train-the-trainer sessions based on adult learning principles and best practices to address client needs.
  • Coordinate training sessions, including scheduling participants, and required resources.
  • Provide feedback and recommendations for improvements to training processes and program curriculum development.

Your onboarding:Within 1 month, you will * Participate in Corporate onboarding – Learn about PointClickCare, our history, and our values.

  • Participate in Departmental onboarding – Learn our software, our methodology and how you fit into the organization.
  • Work with a peer Buddy – Gain mentorship through your onboarding programs and beyond. Learn the ins and outs from someone who does your job.
  • 1:1s – Meet the entire team, leadership, and people in supporting teams. Make friends and gain rapport and connections.

Within 2 months, you will: * Achieve key Departmental onboarding landmarks successfully – Learn our key modules and get ready to be client facing!

  • Start a project! With the support of your Buddy, Manager, and the entire team!
  • Take on other ad-hoc client facing or behind the scenes client work.

Within 4 months, you will: * Be on your way to being fully ramped up with multiple projects and role specific critical metrics and targets.

  • Grow your knowledge – Learn more PointClickCare modules and features.

Within 1 year, you will: * Lead a full roster of projects throughout the entire project cycle.

  • Guide customers towards standard processes
  • Achieve positive customer feedback.
  • Become a Buddy – Pay it forward and help the next generation learn and grow in the role.

Your Key Strengths:

  • Passion for delivering an exceptional customer experience.
  • Consulting experience in software implementation, workflow analysis, recommendation development and measuring business outcomes.
  • Healthcare industry experience nice to have.
  • Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met.
  • The ability to quickly learn new concepts and technologies and convert them into customer solution value.
  • Undergraduate degree or equivalent work experience in technology preferred

$75,200 – $80,900 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $75,200 – $80,900 (Overtime Non Eligible)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $75,200 – $80,900 (Overtime Non Eligible)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all CAD locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.PointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Human Resources Professionals Association – Implementation Specialist – Sage – Toronto, ON

Company: Human Resources Professionals Association

Location: Toronto, ON

Expected salary: $60 – 80 per hour

Job date: Sun, 02 Feb 2025 07:53:17 GMT

Job description: Join HRPA and Lead the Charge in Modernizing Our Financial Systems!Are you a hands-on CPA with a passion for driving financial system transformations? The Human Resources Professionals Association (HRPA) is seeking a skilled Implementation Specialist – Sage to lead the implementation of Sage Intacct, our new cloud-based accounting software. This is a unique 6-month contract opportunity to be at the forefront of a critical system upgrade, working collaboratively with our Finance and IT teams to modernize processes and enhance reporting capabilities.Position Title: Implementation Specialist – Sage
Location: Toronto, ON (Hybrid: In-office twice weekly)
Type: 6-Month Contract
Target Salary: $60 – $80 per hour (includes 10% in lieu of benefits and RRSP)About us:The HRPA supports HR professionals in Ontario and enables organizations to unlock the human potential that exists in their workplaces. Serving a community of over 25,000 members and students across Ontario, we strive to empower HR professionals. With a core commitment to Inclusion, Diversity, Equity, and Accessibility (IDEA), we support each member with the tools, knowledge, and community they need to lead and transform workplaces across Ontario.Key Responsibilities:As an Implementation Specialist, you will report to the Vice President Finance and work hand in hand with the Senior Director of Financial Accounting and Senior Manager Financial Reporting, plus the IT team to ensure the accurate transfer of financial data into the new system and help optimize our accounting procedures for improved efficiency. The implementation of the new accounting software will be supported by a business solution supplier.Data Migration & Integration:

  • Download and manage financial databases from the current system (Great Plains). Support the migration of financial data from Great Plains to Sage Intacct, ensuring accuracy and alignment with organizational policies. Our business solutions supplier will provide a quick training.
  • In coordination with the Senior Director, Financial Accounting, match fields from the old system to the new Sage Intacct system to ensure accurate data mapping.
  • Upload data into Sage Intacct, ensuring all records are properly transferred. Our business solutions supplier will provide quick training.
  • Ensure the Sage Intacct configurations match the Finance Policies.
  • Coordinate operational activities with the CRM supplier and IT team to ensure the data is imported properly into Sage Intacct.

Data Testing & Validation:

  • Under the supervision of the Senior Director Financial Accounting, perform extensive testing to verify that data has been fully uploaded into the new accounting software and matches the original datasets.
  • Design and execute extensive data testing to confirm successful migration.
  • Collaborate with IT and Finance teams to resolve discrepancies and ensure smooth integration.

Reporting & System Testing:

  • In coordination with the Senior Manager Reporting and Financial Analysis, design reports in Sage Intacct according to requests.
  • Test and validate reports in Sage Intacct to ensure they align with business requirements.
  • Work closely with key stakeholders to ensure reporting capabilities are optimized and fully functional.

Process Streamlining & Optimization:

  • Identify opportunities to streamline accounting processes through Sage Intacct’s features.
  • Recommend process improvements and work with the team to implement them effectively.

Documentation & Support:

  • Ensure we are implementing the new software within the planned timeline.
  • Document processes, procedures, and any issues encountered during the implementation for reference and training purposes.
  • Provide support to the finance team during the transition phase, including troubleshooting issues and offering solutions.

Qualifications We’re Excited About:Education: CPA designation is required.Experience:

  • Proven experience in accounting software implementations, particularly with data migration, integrations, and system testing.
  • Strong background in accounting and financial reporting, with a deep understanding of full accounting cycle, databases, and field matching.
  • Experience with cloud-based accounting software (Sage Intacct preferred).
  • Experience working with a Canadian regulator will be considered an asset.

CRM Expertise: Familiarity with Great Plain Dynamics 365 CRM integrations in accounting systems will be an asset.Excel Master: Advanced Excel skills (e.g., pivot tables, advanced knowledge of formulas).Analytical Thinker: Strong attention to detail and analytical skills for managing large datasets and ensuring accurate data transfers.Process Optimizer: Comfortable with software testing, troubleshooting, and identifying issues. Able to streamline processes and suggest system improvements.Problem Solver: Proactive, solutions-oriented, and comfortable working in a fast-paced and dynamic environment.Clear Communicator: Excellent written and verbal communication skills to collaborate effectively with teams and stakeholders.Successful candidate must reside in Ontario, Canada.What’s in it for you? Joining HRPA means being part of an inclusive culture that celebrates diversity and values every unique perspective. We’re dedicated to providing equitable opportunities for growth and creating an accessible workplace where everyone can contribute their best work. You’ll enjoy the freedom to innovate, a flexible work environment with the option for remote work, and you’ll be working alongside a passionate and supportive team in a collaborative setting.Ready to take the leap? If you’re ready to make an impact and bring your expertise to a dynamic team, we’d love to hear from you!Apply now and let’s create something amazing together! ✨We invite all interested individuals to apply and encourage applications from people with disabilities, Indigenous, Black, and racialized individuals, as well as people from a diversity of ethnic and cultural origins, sexual orientations, gender identities and expressions. We will acknowledge receipt of your application but only those individuals invited for interviews will receive additional communication on their status.We are an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the company will provide accommodation throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform the HR Department of the nature of any accommodation(s) to ensure your equal participation.Powered by JazzHR

EverCommerce – EMHware – Implementation Specialist (Remote, Ontario) – Toronto, ON

Company: EverCommerce

Location: Toronto, ON

Expected salary:

Job date: Thu, 23 Jan 2025 00:39:09 GMT

Job description: At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 685,000+ customers. As a leading service commerce platform, our modern digital and mobile applications create predictable, informed, and convenient experiences between customers and their service professionals in the areas of Home & Field Services, Health Services, and Fitness & Wellness industries.We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team. You can learn more about our Company, Culture and Values here:We are looking for an Implementation Specialist to focus on our EMHware brand. EMHware is a Canadian-based solution of EverCommerce that provides web-based Agency Management Software for mental health, addictions and social service agencies across Canada. With over 190 agencies and thousands of users across the country, we believe in treating agencies that use EMHware as partners in the improvement of mental health, addictions and social services within their communities. This approach has led to our exponential growth, success, and desire to make a difference in the lives of our customers and clients accessing their services.You must demonstrate the ability to deal with customer communications (via email and phone) and have a track record of providing excellent customer service in the face of difficult situations. You are excited to learn and possess an ongoing commitment to education both through company provided training and self-teaching.Responsibilities:Provide Customer support for our platform by being a Subject Matter Expert (SME) on EMHwareManage customer support requests through our phone, email and ticket systemsProvide training and support to our end usersDocument customer interaction using the EMHware’s customer support ticket applicationParticipate in application testing and quality assuranceA desire to learn and work as part of a team focused on delivering a software solution that strives to exceed the expectations of its customersPerform other duties as neededSkills and Experience needed for success in this role:Post-Secondary education or demonstrated proficiency in the aboveAbility to build consensus and relationships among managers, partners, and employeesExcellent interpersonal, customer support and communication skillsAbility to work well in high-pressure situations and take the lead if necessaryComfortable in a fast-paced environment and capable of meeting short-deadline projects dailyExcellent attention to detail and willingness to pitch in to any initiative when necessaryConfidence navigating Microsoft Office Suite, and help desk support softwareBilingual in French and English RequiredWhere: Remote, Ontario
The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia. With a widely distributed team, we are used to working remotely across different time zones. This role can be based anywhere in Ontario, Canada – if you’re close to one of our offices, we can set you up in-office or you can work 100% remotely. Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.Benefits & Perks:Flexibility to work where/how you want within your country of employment – in-office, remote, or hybridRobust wellness benefits, including an annual wellness stipendFlexible and generous (FTO) time-offEmployee Stock Purchase ProgramRegistered Retirement Savings Plan (RRSP) with 4% company matchContinued investment in your professional developmentCompensation: The target base compensation for this position is $28 – $31/hr. CAD. Final offer amounts are determined by multiple factors including location, local market variances, and candidate experience and expertise, and may vary from the amounts listed above.EverCommerce is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability status. We look forward to reviewing your credentials and getting to know more about your experience!

PointClickCare – (Canada) Software Implementation Consultant, Pharmacy – Mississauga, ON

Company: PointClickCare

Location: Mississauga, ON

Expected salary: $72000 – 81000 per year

Job date: Wed, 29 Jan 2025 23:47:45 GMT

Job description: PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real-time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.Join us and be part of a team that is making a real impact.To learn more about us, check out and connect with us on and .Position SummaryAs part of the Professional Services, Practice Delivery team, the Software Implementation Consultant, Pharmacy will act as the principal liaison with the customer to implement best practices to drive optimized business outcomes for the customer within the Long-Term and Post-Acute Care (LTPAC) settings. The Consultant will be diligent, customer focused, agile, transparent and a strong communicator. This individual will build relationships with our customers to become the trusted advisor and counsel them on our solutions and recommended business practices. The successful candidate will lead an in-depth analysis of the customers’ desired business process, operations and practices and provides recommendation for solution configuration and enhanced business practices. The applicant should expect up to travel up to 30% on site travel to customer sites and regional meetings anywhere in the U.S. or Canada.The Software Implementation Consultant will report to the Practice Manager, Professional Services.Key Responsibilities

  • Principal implementation liaison on the project team translating and documenting customer expectations, business processes and goals to ensure implementation success
  • Lead a detailed business discovery and develop recommendations to execute a delivery approach that will drive outcomes and value
  • Establish and maintain strong successful customer relationships by utilizing excellent communication and collaboration skills
  • Act as a trusted advisor to the customer, build strong partnerships to develop implementation approaches that consider the impact to a customer’s business and daily workflows
  • Partner with internal stakeholders, including configuration and training specialists, to create and execute implementation plans that are on-time and with the highest quality to support customer satisfaction
  • In collaboration with the project team, proactively anticipate, identify, and communicate issues, risks, escalations, timelines and delays to ensure an exceptional customer experience and successful implementation
  • Lead, influence, advise and support customer change management strategies, including the plans for user readiness and acceptance.
  • Test, pilot, and document new professional services offerings
  • Develop and maintain expertise and knowledge in multiple product offerings, including the knowledge of the end-to-end solution and product value outcomes
  • When needed, travel to customer on-site locations to lead and direct meetings and presentations

Required Experience

  • Post-secondary education in a technology related field, preferred
  • Excellent communication, organizational and collaboration skills
  • Consulting experience within a software organization performing workflow analysis and developing and delivering recommendations to drive enhanced business value and outcomes
  • Experience working on a multi resource project team balancing milestones and objectives efficiently and on time
  • Proven ability to take accountability for a project, demonstrating initiative, and delivering on commitments to ensure customer objectives are met
  • The ability to quickly learn new concepts and technologies and convert them into customer solution value
  • Self-starter, able to work independently, prioritize to deliver on time and adapt priorities and a flexible approach to sharing client insights
  • Ability to thrive in a high paced, complex team environment
  • Must be results oriented, and demonstrate a can-do attitude with adaptability, problem-solving and critical thinking skills
  • 4+ years in a software implementation role
  • Healthcare market experience, preferred

$72,000 – $81,000 a yearAt PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $72,000 – $81,000 + bonus or commission + equity + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.#LI-Remote #LI-JD1PointClickCare Benefits & Perks:Benefits starting from Day 1!Retirement Plan MatchingFlexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance ProgramAllyship and Inclusion CommunitiesEmployee Recognition … and more!It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.When you apply for a position, your information is processed and stored with Lever, in accordance with . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team:PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.

Project Manager – SAP Implementation – Robert Half – Etobicoke, ON

Company: Robert Half

Location: Etobicoke, ON

Expected salary:

Job date: Thu, 30 Jan 2025 07:30:46 GMT

Job description: This is a long term contract. This position will play a key role in managing the SAP Implementation Project, working… with both internal and external stakeholders to ensure successful project completion. This is a 3 days onsite in office role…