Ingram Micro – Senior Manager, Global Platform Support – Toronto, ON

Company: Ingram Micro

Location: Toronto, ON

Expected salary:

Job date: Sun, 27 Jul 2025 22:57:39 GMT

Job description: It’s fun to work in a company where people truly BELIEVE in what they’re doing!Job Description:Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.comIngram Micro has earned Great Place to Work Certification™ for 2025-2026 in Canada! This prestigious recognition reflects our commitment to our people and our culture.Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow – it’ll be a fun journey!This position is a hybrid role based in our Mississauga office with the opportunity to work 2 days remote per week.We are seeking an experienced Senior Manager of Platform Support playing a pivotal role in leading strategic initiatives, guiding teams across regions, and driving cross functional alignment for our mission-critical enterprise applications. This role will be responsible for Support delivery strategies for Ingram Micro’s enterprise-wide Xvantage platform focused on our internal associate users, along with our Returns process / engine ecosystem optimizing self service capabilities. This leadership role is responsible for managing a cross-functional global team of technical engineers, defining scalable processes and partnering with various platform and engine teams, along with Product and Engineering to drive operational excellence and customer satisfaction.Key Responsibilities:Application Support & Operations

  • Own strategic planning and execution for Level 1 & 2 support for our extensive CRM application including integrations across multiple platforms, data sources and ERPs
  • Ensure incident resolution, escalation workflows, root cause analysis, Service Level Objectives and knowledge management objectives are met
  • Coordinate with Microsoft for escalations, resolutions, and preventative actions for the SaaS implementation of Dynamics
  • Own the support escalation process, collaborating with engineering and vendor teams. Serve as an escalation point for internal and external customers for platform or customer experience escalations.

Team Leadership & Management

  • Build and manage a high-performing global team of application support specialists and system analysts spanning multiple locations and time zones
  • Define team structure, roles, and responsibilities aligned with growth and scale
  • Drive continuous training and mentoring on technical and business domain knowledge

Service Delivery & Reporting

  • Define and track performance metrics (e.g., MTTR, CSAT, backlog, service levels)
  • Use data and KPI’s to guide decision-making performance optimization, capacity planning and bench strength development
  • Create regular executive reports on system health, data, and issue trends
  • Develop and maintain ITIL-aligned support processes (e.g., change, incident, problem management)
  • Translate organizational goals into actionable department-level initiatives

Process Optimization & Continuous Improvement

  • Collaborate with DevOps, QA, and Product teams to improve supportability of applications
  • Introduce automation tools to drive reduction of ticket volumes, resolve root causes, reduce cost to serve, optimization initiatives, streamlined processes, skill development, and innovation.
  • Champion best practices for change control, code deployment, and testing
  • Own department level budgeting, forecasting and headcount planning
  • Scope, analyze, and complete cross functional projects and processes that will improve the associate and customer experience and key performance metrics

Stakeholder Management

  • Serve as the liaison between technical teams and business stakeholders acting as the voice of platform pain points and influencing cross functional roadmaps
  • Represent the department in senior leadership discussions and planning sessions
  • Prioritize enhancements and fixes based on business impact
  • Support IT audits, security compliance, and data governance

Qualifications:Required:

  • Bachelor’s degree in Computer Science, Information Systems, or related field
  • 3+ years in a global senior leadership role
  • Proven experience managing cross-functional technical teams, vendor partners, and enterprise application support
  • Experience with service desk platforms (e.g., Zendesk, ServiceNow, Jira Service Management)
  • Excellent communication, analytical, and stakeholder management skills

Preferred:

  • ITIL Foundation certification
  • Experience with Azure DevOps, CI/CD pipelines
  • Familiarity with Power Platform (Power Apps, Power Automate)
  • Understanding of enterprise integration tools (e.g., APIs, Logic Apps, Dataflows)
  • Strong technical background in:
  • .NET (C#, ASP.NET, Web API)
  • React (or modern JavaScript frameworks)
  • Microsoft Dynamics 365 (Cloud, CE, Power Platform)

At Ingram Micro, certain roles are eligible for additional rewards, including merit increases, annual bonuses, or sales incentives. These awards are allocated based on a position level and individual performance. Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!Equal Opportunity StatementAs a diverse and inclusive organization, we encourage individual achievement and recognize the strength of a diverse workforce. Ingram Micro Canada is proud to be an equal opportunity employer. We consider qualified applicants without regard to race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Accommodations for job applicants are available on request, please contact us by sending an email to AODAFeedback@ingrammicro.com . This email box is designed to assist with accommodations through the hiring process. Emails sent for non-accommodation-related inquiries, such as following up on an application, will not receive a response. In your email, please provide contact details, and preferred contact method and describe the accommodation so we can work with you to assist.Ingram Micro’s Commitment to ESG (Environment, Social & Governance)Ingram Micro is a values-driven organization and our commitment to ESG performance is a statement about who we are and our desire to make a difference each day through the way we do business. Through our IngramMicroESG program, we establish policies, programs, and practices to achieve continuous improvement on the Environmental, Social and Governance areas that are most significant to our stakeholders. Learn more about our ESG initiatives and read our ESG reports here – Ingram Micro ESG.

Business Development Team Manager – Ingram Micro – Mississauga, ON

Company: Ingram Micro

Location: Mississauga, ON

Expected salary:

Job date: Mon, 07 Oct 2024 22:19:02 GMT

Job description: solutions portfolio, and digital platform Ingram Micro Xvantage™ set us apart. We have approximately 27,000 associates committed… business administration, marketing, sales, engineering, or a related field (or equivalent experience). 5+ years of experience…

Ingram Micro – Associate Professional – Vendor Management – Mississauga, ON

Company: Ingram Micro

Location: Mississauga, ON

Expected salary:

Job date: Mon, 19 Aug 2024 22:29:05 GMT

Job description: solutions portfolio, and digital platform Ingram Micro Xvantage™ set us apart. We have approximately 27,000 associates committed…. Provides specialized consultative service and implements, drives, and maintains vendor programs, marketing, and training…
Ingram Micro stands out from the competition with their solutions portfolio, digital platform Xvantage™, and a team of 27,000 dedicated associates. They offer specialized consulting services, implement and maintain vendor programs, and provide marketing and training support.
Job Description

We are seeking a motivated and detail-oriented Office Administrator to join our team. The Office Administrator will be responsible for ensuring the smooth running of the office on a day-to-day basis. This includes managing office supplies, coordinating with vendors, handling incoming and outgoing correspondence, and providing administrative support to the team.

Responsibilities:
– Manage office supplies, including ordering and restocking as needed
– Coordinate with vendors for office maintenance and repairs
– Handle incoming and outgoing correspondence, including mail and emails
– Provide administrative support to team members as needed
– Assist with scheduling meetings and appointments
– Perform general office duties such as filing, data entry, and answering phones

Qualifications:
– High school diploma or equivalent
– Previous experience in an administrative role preferred
– Strong communication and interpersonal skills
– Proficiency in Microsoft Office Suite
– Ability to multitask and prioritize tasks effectively
– Detail-oriented and organized

If you are a self-starter with excellent organizational skills, we would love to hear from you. Please apply with your resume and cover letter.

Ingram Micro – Associate Professional – Vendor Management – Mississauga, ON

Company: Ingram Micro

Location: Mississauga, ON

Expected salary:

Job date: Sat, 17 Aug 2024 22:09:31 GMT

Job description: solutions portfolio, and digital platform Ingram Micro Xvantage™ set us apart. We have approximately 27,000 associates committed… consultative service and implements, drives, and maintains vendor programs, marketing, and training. Actively market and advocate…
The content highlights the solutions portfolio and digital platform, Ingram Micro Xvantage™, as differentiators. With 27,000 committed associates, the company provides consultative services and implements vendor programs, marketing, and training. They actively market and advocate for their services.
Job Description

We are looking for a dedicated and experienced Safety Manager to join our team. The primary responsibilities of the Safety Manager will be to develop and implement safety programs, policies, and procedures to ensure a safe work environment for all employees. The Safety Manager will also conduct regular inspections, audits, and evaluations to identify potential hazards and risks, as well as recommend and implement corrective actions.

Key Responsibilities:
– Develop and implement safety programs, policies, and procedures
– Conduct regular safety inspections, audits, and evaluations
– Identify potential hazards and risks in the workplace
– Recommend and implement corrective actions to prevent accidents and injuries
– Train employees on safety procedures and protocols
– Investigate accidents and near-misses to determine root causes and prevent recurrence
– Ensure compliance with all safety regulations and standards
– Maintain accurate records and documentation of safety activities
– Coordinate with management and other departments to promote a culture of safety

Qualifications:
– Bachelor’s degree in Occupational Health and Safety, Environmental Science, or related field
– Certified Safety Professional (CSP) designation preferred
– Minimum of 5 years of experience in safety management
– Knowledge of OSHA regulations and standards
– Strong communication, leadership, and problem-solving skills
– Ability to work independently and collaboratively in a team environment
– Proficient in Microsoft Office suite and other safety software applications

If you are passionate about promoting a safe work environment and have the qualifications and experience to be successful in this role, we encourage you to apply.

Ingram Micro – Sr. Business Development Manager – IBM – Mississauga, ON

Company: Ingram Micro

Location: Mississauga, ON

Job description: solutions portfolio, and digital platform Ingram Micro Xvantage™ set us apart. We have approximately 27,000 associates committed… specialized consultative service and implements , driv es, and maint ains vendor programs, marketing, and training; B uild…
The solutions portfolio, digital platform Ingram Micro Xvantage™, and team of 27,000 associates differentiate the company by providing specialized consultative services, implementing vendor programs, marketing, and training to build and maintain client relationships.
Job Description:
-Working with a team of professionals to create, implement, and manage marketing campaigns
-Researching market trends and target audience preferences to develop strategies
-Executing day-to-day tasks such as email marketing, social media posting, and content creation
-Analyzing campaign results and making recommendations for improvement
-Collaborating with cross-functional teams to ensure campaigns are successful
-Communicating with clients and internal stakeholders to provide updates and receive feedback on campaigns
-Utilizing tools and platforms to track and report on campaign performance
-Keeping up to date with industry trends and best practices in marketing
-Contributing to brainstorming sessions and offering creative ideas for campaigns

Qualifications:
-Bachelor’s degree in Marketing, Communications, or related field
-2+ years of experience in marketing or a related role
-Experience with digital marketing tools such as Google Analytics, social media platforms, and email marketing software
-Strong written and verbal communication skills
-Ability to work well in a team and independently
-Strong analytical and problem-solving skills
-Ability to multitask and manage multiple projects simultaneously
-Experience with project management tools such as Asana or Trello is a plus

Expected salary:

Job date: Sun, 30 Jun 2024 22:29:23 GMT

Ingram Micro – Sr. Business Development Manager – IBM – Mississauga, ON

Company: Ingram Micro

Location: Mississauga, ON

Job description: solutions portfolio, and digital platform Ingram Micro Xvantage™ set us apart. We have approximately 27,000 associates committed… specialized consultative service and implements, drives, and maintains vendor programs, marketing, and training; Build…
Ingram Micro stands out from its competitors with its diverse solutions portfolio, digital platform Xvantage, and team of 27,000 dedicated associates. The company offers specialized consulting services, implements vendor programs, and provides marketing and training support..building strong partnerships with clients.
Title: Assistant Retail Manager

Location: Victoria, BC

Salary: $50,000 – $65,000 per year

Description:
Our client, a leading retail company in Victoria, BC, is looking for an Assistant Retail Manager to join their team. The successful candidate will be responsible for assisting the Retail Manager in overseeing day-to-day operations of the store, managing staff, ensuring customer satisfaction, and achieving sales targets.

Key Responsibilities:
– Assist the Retail Manager in planning and executing strategies to drive sales
– Supervise, train, and motivate staff to provide excellent customer service
– Ensure store cleanliness, organization, and adherence to company standards
– Analyze sales data, inventory levels, and customer feedback to identify areas for improvement
– Assist with scheduling, payroll, and other administrative tasks as needed
– Act as a brand ambassador and promote company values and culture

Qualifications:
– 2+ years of retail management experience
– Strong leadership and communication skills
– Ability to multitask and prioritize in a fast-paced environment
– Knowledge of inventory management and sales techniques
– Proficiency in Microsoft Office and POS systems

If you are a proactive, results-oriented individual with a passion for retail, apply now to join this dynamic team!

Expected salary:

Job date: Sat, 29 Jun 2024 06:22:08 GMT

Ingram Micro – Professional, Vendor Management – Mississauga, ON

Company: Ingram Micro

Location: Mississauga, ON

Job description: solutions portfolio, and digital platform Ingram Micro Xvantage™ set us apart. We have approximately 27,000 associates committed… and organization. Provides specialized consultative services and implements, drives and maintains vendor programs, marketing…
The content discusses how the solutions portfolio and digital platform Ingram Micro Xvantage™ differentiate the company. With 27,000 committed associates, the organization offers specialized consultative services, implements and drives vendor programs, and provides marketing support.
Title: Production Assistant

Location: Toronto, ON

Salary: $18 – $20 per hour

Job Type: Full-time, Part-time

Responsibilities:
– Assist with production tasks such as loading and unloading materials, setting up equipment, and maintaining a clean work environment
– Operate machinery and equipment as needed
– Follow production schedules and ensure timely completion of tasks
– Inspect finished products for quality and accuracy
– Communicate effectively with team members and supervisors
– Adhere to safety regulations and company policies
– Perform other duties as assigned

Requirements:
– High school diploma or equivalent
– Previous experience in a production environment preferred
– Ability to lift heavy objects and stand for extended periods of time
– Strong attention to detail and accuracy
– Good communication and teamwork skills
– Basic computer skills
– Willingness to work flexible hours

If you are a motivated individual with a strong work ethic and a desire to learn, we would love to hear from you. Apply now to join our dynamic production team.

Expected salary:

Job date: Wed, 15 May 2024 03:41:42 GMT

Ingram Micro – Professional, Vendor Management – Mississauga, ON

Company: Ingram Micro

Location: Mississauga, ON

Job description: solutions portfolio, and digital platform Ingram Micro Xvantage™ set us apart. We have approximately 27,000 associates committed… vendor programs, marketing, and training. Review and negotiate terms of vendor contracts and communicate with vendors…
Ingram Micro’s solutions portfolio, digital platform, and dedicated team of 27,000 associates differentiate them in the market. They offer vendor programs, marketing support, and training services. The team also reviews and negotiates vendor contracts to ensure effective communication and partnership.
Job Description

We are currently looking for a highly motivated and energetic individual to join our team as a Marketing Assistant. The ideal candidate will be responsible for supporting the marketing team in various daily tasks including coordinating marketing campaigns, assisting with market research, and organizing promotional events.

Key Responsibilities:
– Assist in the development and execution of marketing strategies
– Coordinate and monitor marketing campaigns
– Conduct market research and analyze consumer behavior
– Assist with the organization of promotional events and trade shows
– Create and update marketing materials such as brochures, presentations, and advertisements
– Maintain and update company website and social media accounts
– Provide administrative support to the marketing team as needed

Qualifications:
– Bachelor’s degree in Marketing, Business, or related field
– Previous experience in marketing or related field is a plus
– Strong written and verbal communication skills
– Proficient in Microsoft Office Suite
– Experience with social media platforms and digital marketing techniques
– Ability to work independently and as part of a team
– Strong organizational and time management skills

If you are a self-starter with a passion for marketing and a desire to learn and grow in a fast-paced environment, we would love to hear from you. Apply now to join our dynamic marketing team!

Expected salary:

Job date: Mon, 13 May 2024 22:14:39 GMT