Director, Client Insights & Intelligence – Scotiabank – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Tue, 17 Dec 2024 23:57:08 GMT

Job description: Requisition ID: 212964Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Within the Client Experience Management Office (XMO), we are on a mission to transform our function into a key value driver for Scotiabank. The team is pivotal in driving growth and retention by delivering exceptional client experiences that build confidence at every stage of the client journey. Both client and employee satisfaction are at the heart of what we do. Our goal is to demonstrate true client obsession.As a Director Client Insights & Intelligence, you will be responsible for turning data into actionable strategies that drive client engagement and business growth across our Canadian Bank. In this influential role, you’ll partner closely with key stakeholders to shape the future of our client experience. The ideal candidate will have a deep understanding of client behavior, extensive experience leading data and analytics, is naturally curious and a strong storyteller capable of delivering insights across the organization.Is this role right for you? In this role, you will:

  • Lead the development of data-driven strategies to enhance client experience. Evolve Client Experience measurement by developing and leveraging rich client data and analytical capabilities to create predictive insights.
  • Aggregate data from across Canadian Banking working with Canadian Analytics and Global Brand and Customer Insights to develop a portfolio of client experience insights and analytics that provide a 360-degree view of client experience to compel strategic action.
  • Improve connectivity with clients, anticipating behaviours, identifying CX issues and opportunities in real time.
  • Define KPIs and monitor client experience performance supporting data-driven decision-making.
  • Provide monthly CX Intelligence reports to Canadian Banking leadership, including bespoke CX analysis on client behaviors and pain points.
  • Develop client experience performance dashboards that connect lagging indicators of market performance and leading indicators of team performance related to key drivers of client lifetime value.
  • Monitor and leverage market and competitor analysis to inform strategic decisions and maintain a competitive edge.
  • Collaborate with cross-functional teams to align analytics strategies with business objectives and facilitate data-driven insights.
  • Develop and deploy systematic actioning on client experience insights by cross-functional representatives, ensuring ongoing skill development and capability-building.
  • Promote continuous improvement, encouraging innovation, best practice sharing, and lessons learned to drive organizational excellence and create value.
  • Champion a culture of client obsession embedding and facilitating client experience excellence and alignment within the Canadian Bank.

What’s in it for you?

  • Bachelor’s degree in Data Management, CRM Marketing, Statistics, Analytics, Market Research or a related field
  • 7-10 years of experience within data, analytics, data science and BI, with experience in a leadership capacity
  • Passion for client-first thinking and client centric design
  • Strong storyteller with a demonstrated ability to create shared vision, inspire collaboration, and drive change through data.
  • Expertise in developing predictive models to drive business results.
  • Deep understanding of digital analytics and the application of data science to solve business challenges.
  • Excellent communication skills, with the ability to translate complex data concepts into actionable business strategies.
  • Track record of analytical, data-driven, and client-centric decision-making skills.
  • Ability to translate business objectives and strategic investments into actionable plans that positively impact profit and performance.
  • Results, KPI, and accountability-oriented
  • Critical thinker, problem solver
  • Agile, persuasive, and resilient

What’s in it for you?

  • Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
  • Community Engagement – no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

The content provides information about a job opportunity as a Director of Client Insights & Intelligence at Scotiabank within the Client Experience Management Office (XMO). The role involves turning data into actionable strategies to enhance client experience and drive business growth. The ideal candidate should have experience in data analytics, a passion for client-first thinking, and strong communication skills. The content also highlights the benefits of working at Scotiabank, including diversity and inclusion initiatives, professional development opportunities, competitive rewards programs, and community engagement activities. Candidates interested in the role can apply online through the Scotiabank careers website.

Director, Client Insights & Intelligence – Scotiabank – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Wed, 18 Dec 2024 00:26:26 GMT

Job description: Requisition ID: 212964Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.Within the Client Experience Management Office (XMO), we are on a mission to transform our function into a key value driver for Scotiabank. The team is pivotal in driving growth and retention by delivering exceptional client experiences that build confidence at every stage of the client journey. Both client and employee satisfaction are at the heart of what we do. Our goal is to demonstrate true client obsession.As a Director Client Insights & Intelligence, you will be responsible for turning data into actionable strategies that drive client engagement and business growth across our Canadian Bank. In this influential role, you’ll partner closely with key stakeholders to shape the future of our client experience. The ideal candidate will have a deep understanding of client behavior, extensive experience leading data and analytics, is naturally curious and a strong storyteller capable of delivering insights across the organization.Is this role right for you? In this role, you will:

  • Lead the development of data-driven strategies to enhance client experience. Evolve Client Experience measurement by developing and leveraging rich client data and analytical capabilities to create predictive insights.
  • Aggregate data from across Canadian Banking working with Canadian Analytics and Global Brand and Customer Insights to develop a portfolio of client experience insights and analytics that provide a 360-degree view of client experience to compel strategic action.
  • Improve connectivity with clients, anticipating behaviours, identifying CX issues and opportunities in real time.
  • Define KPIs and monitor client experience performance supporting data-driven decision-making.
  • Provide monthly CX Intelligence reports to Canadian Banking leadership, including bespoke CX analysis on client behaviors and pain points.
  • Develop client experience performance dashboards that connect lagging indicators of market performance and leading indicators of team performance related to key drivers of client lifetime value.
  • Monitor and leverage market and competitor analysis to inform strategic decisions and maintain a competitive edge.
  • Collaborate with cross-functional teams to align analytics strategies with business objectives and facilitate data-driven insights.
  • Develop and deploy systematic actioning on client experience insights by cross-functional representatives, ensuring ongoing skill development and capability-building.
  • Promote continuous improvement, encouraging innovation, best practice sharing, and lessons learned to drive organizational excellence and create value.
  • Champion a culture of client obsession embedding and facilitating client experience excellence and alignment within the Canadian Bank.

What’s in it for you?

  • Bachelor’s degree in Data Management, CRM Marketing, Statistics, Analytics, Market Research or a related field
  • 7-10 years of experience within data, analytics, data science and BI, with experience in a leadership capacity
  • Passion for client-first thinking and client centric design
  • Strong storyteller with a demonstrated ability to create shared vision, inspire collaboration, and drive change through data.
  • Expertise in developing predictive models to drive business results.
  • Deep understanding of digital analytics and the application of data science to solve business challenges.
  • Excellent communication skills, with the ability to translate complex data concepts into actionable business strategies.
  • Track record of analytical, data-driven, and client-centric decision-making skills.
  • Ability to translate business objectives and strategic investments into actionable plans that positively impact profit and performance.
  • Results, KPI, and accountability-oriented
  • Critical thinker, problem solver
  • Agile, persuasive, and resilient

What’s in it for you?

  • Diversity, Equity, Inclusion & Allyship – We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values across Scotiabank. We embrace diversity and provide opportunities for all employee to learn, grow & participate through our various Employee Resource Groups (ERGs) that span across diverse gender identities, ethnicity, race, age, ability & veterans.
  • Accessibility and Workplace Accommodations – We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. Scotiabank continues to locate, remove, and prevent barriers so that we can build a diverse and inclusive environment while meeting accessibility requirements.
  • Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
  • Competitive Rewards program including bonus, flexible vacation, personal, sick days, and benefits will start on day one.
  • Community Engagement – no matter where you choose to work from; we offer opportunities for community engagement & belonging with our various programs such as hackathons, contests, cooking with friends, Humans of Digital and much more!

Location(s): Canada : Ontario : TorontoScotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Scotiabank is seeking a Director Client Insights & Intelligence to develop data-driven strategies that enhance client experience and drive business growth. The ideal candidate will have experience in data analytics and a passion for client-centric design. The role involves leading the development of predictive insights, monitoring client experience performance, and collaborating with cross-functional teams to align analytics strategies with business objectives. Scotiabank values diversity, equity, inclusion, and allyship, offering opportunities for upskilling and community engagement. Candidates must apply online to be considered for the role.

Amazon – Software Engineer II, Advertising Sales Recommendations & Insights – Toronto, ON

Company: Amazon

Location: Toronto, ON

Expected salary:

Job date: Wed, 18 Dec 2024 00:25:41 GMT

Job description: DESCRIPTIONAmazon Advertising is one of Amazon’s fastest growing businesses, responsible for defining and delivering advertising solutions that drive product discovery and sales. Sales Recommendations & Insights is at the forefront of our amazing growth machine enabling our teams to deliver at scale. Our goal is to scale advertising account management multifold by investing in strategic applications that improve productivity of external advertising customers and internal account management executives. With a broad mandate to experiment and innovate, we are growing at an unprecedented rate with a seemingly endless range of new opportunities.
Our team (AdGenie) has built a recommendation platform which enable advertisers to discover packaged advertising solutions and adopt them with a single click. As part of our next phase, we are personalizing our recommendations further using context aware science-backed modules, while simultaneously enabling customization of recommendations by users to deliver the most optimum solution.
As a software development engineer, you will:
Collaborate in the design, implementation, and deployment of successful internet-scale systems and services to support advertising business.
Help define our secure, scalable and distributed systems.
Work closely with senior engineers, UX designers, product managers and data scientist delivering demanding projects.
Functionally decompose complex problems into simple, straight-forward solutions.
Understand system interdependencies and limitations.
Share your knowledge of the most effective performance, scalability, architecture, and engineering patterns and methods.
We are looking to hire SDE II engineers with high ownership and bias-for-action. This opportunity might resonate more with engineers who are looking to broaden their skill-set by getting exposure to Native AWS based service development, big-data systems, MLOps and front-end development using micro-frontend architecture. If you are interested to know more about these opportunities, please reach out.BASIC QUALIFICATIONS– 3+ years of non-internship professional software development experience
– 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
– Experience programming with at least one software programming languagePREFERRED QUALIFICATIONS– 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
– Bachelor’s degree in computer science or equivalentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Manager, Business Investment & Insights – Scotiabank – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Fri, 13 Dec 2024 23:50:12 GMT

Job description: culture. The Manager, Business Investments is responsible for oversight of the financial management and governance… upcoming areas of spend / investment need, within affordability Maintain processes to meet / exceed all project governance…

Manager, Business Investment & Insights – Scotiabank – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Sat, 14 Dec 2024 07:46:14 GMT

Job description: culture. The Manager, Business Investments is responsible for oversight of the financial management and governance… upcoming areas of spend / investment need, within affordability Maintain processes to meet / exceed all project governance…

Senior Manager, Strategy & Insights – West Fraser – Vancouver, BC

Company: West Fraser

Location: Vancouver, BC

Expected salary:

Job date: Fri, 13 Dec 2024 06:06:00 GMT

Job description: Description : Senior Manager – Strategy and Insights Reporting to the Sr Vice President of Sales and Marketing…, Marketing and Logistics activities. Work collaboratively with Sales and Logistics teams to understand sales strategies…

Manager, Global Client Experience and Insights – Sun Life Financial – Toronto, ON

Company: Sun Life Financial

Location: Toronto, ON

Expected salary: $78000 – 128000 per year

Job date: Wed, 11 Dec 2024 03:11:35 GMT

Job description: . Job Description: About the role: Reporting to the Director, Global Client Experience and Insights, the Manager of Global Client Experience… communication, writing and presentation skills Strong project management skills with the ability to balance multiple projects…

Senior Analyst, Marketing Analytics (Audience Insights and Targeting) – Universal Parks & Resorts – Orlando, FL

Company: Universal Parks & Resorts

Location: Orlando, FL

Expected salary:

Job date: Sat, 14 Dec 2024 05:49:37 GMT

Job description: The ideal candidate for this job will have a Bachelor’s degree in analytics, marketing, digital media or a similar field, or equivalent experience. They must have at least 5 years of experience in digital, integrated marketing and analytics, with a focus on addressable marketing. This role will involve utilizing data and technology to create targeted and personalized marketing campaigns across various digital channels. Strong analytical skills and a deep understanding of digital marketing strategies are essential for success in this position.

Manager, Global Client Experience and Insights – Sun Life Financial – Toronto, ON

Company: Sun Life Financial

Location: Toronto, ON

Expected salary: $78000 – 128000 per year

Job date: Wed, 11 Dec 2024 02:18:59 GMT

Job description: . Job Description: About the role: Reporting to the Director, Global Client Experience and Insights, the Manager of Global Client Experience… communication, writing and presentation skills Strong project management skills with the ability to balance multiple projects…

Manager, Brand & Digital Media Intelligence, CX & Marketing Insights – Manulife – Toronto, ON

Company: Manulife

Location: Toronto, ON

Expected salary:

Job date: Sun, 08 Dec 2024 06:30:03 GMT

Job description: Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.Job Description:Manulife is on a journey to become Customer Obsessed, putting the customer at the heart of everything we do. We are seeking a talented and detailed oriented Brand & Digital Media Intelligence, CX & Marketing Insights Manager to lead digital social media listening and reporting and to support broader research initiatives. This role will be instrumental in onboarding and optimizing our new social intelligence platform, becoming the point person and subject matter expert for building searches, reports, and dashboards to support cross functional teams. While digital intelligence is the core focus of this role, the Manager will also support Brand Health analysis, primary research, customer experience data, and NPS initiatives, as required, working to connect the dots across all of these sources to deliver compelling insights supporting the broader team. This position is part of the Customer Experience (CX) Team for Manulife Canada, and the role is based in Toronto or Waterloo. A strong foundation in research methodologies and the ability to integrate digital media insights within broader research frameworks is essential to success in this role.Individual Accountabilities:

  • Onboard and manage the social intelligence platform, ensuring effective implementation, configuration, and ongoing optimization to meet organizational and team needs.
  • Act as the subject matter expert on Digital Intelligence and Analytics, building searches, dashboards, and reports to support marketing, CX, and brand teams.
  • Develop and maintain brand health reports and dashboards, integrating social media insights with other research sources to support comprehensive brand health tracking.
  • Analyze social and earned digital media performance, audience behaviors, and sentiment to uncover actionable insights that inform brand perception, strategy, and customer experience initiatives.
  • Support customer experience programs, including NPS tracking, by combining social insights with customer feedback and survey data.
  • Conduct regular digital social listening to monitor sentiment, identify risks or opportunities, and provide insights to various stakeholders.
  • Collaborate on primary, secondary, and NPS research projects using and identifying the appropriate methodologies, ensuring alignment between social intelligence and broader research objectives.
  • Develop a deep understanding of customers, including attitudes, needs and behaviors, and drivers of brand/product preference.
  • Provide insights proactively to identify and fill information gaps in the business; keep a pulse of consumer trends, competitive movements, industry advancements and government decisions that impact the business.
  • Stay current on industry trends, tools, and best practices in social intelligence and market research to continuously improve processes and deliverables.

Job Requirements:

  • Bachelor’s degree in business, marketing, market research, data analytics, or a related field.
  • 5-7 years of relevant work experience, including in social media analytics/intelligence, market research, or CX roles, with a strong foundation in primary research methodologies.
  • Proven experience in onboarding and managing social intelligence platforms (e.g., Brandwatch, Sprinklr, Talkwalker) and building advanced searches, dashboards, and reports.
  • Exceptional data visualization and storytelling capabilities, with strong written and oral communication skills.
  • Experience with brand health tracking and creating visualizations to communicate key metrics, trends, and competitive positioning.
  • Demonstrated ability to design and apply customer experience and marketing research to produce actionable insights for strategic planning.
  • Experience in brand and advertising tracking, segmentation, and Voice of the Customer/NPS research, integrating data analytics and new AI tools.
  • Collaborative mindset with the ability to work across teams and integrate social insights into broader brand, market, and CX research frameworks.
  • Strong analytical and problem-solving skills with the ability to collect, synthesize, analyze, and disseminate complex data.
  • Ability to work autonomously while excelling in team collaboration.
  • Familiarity with the financial and insurance industries is an asset but not required.

Competencies:

  • Collaboration: Fosters productive working relationships to produce impactful solutions, build beneficial networks, and achieve collective business goals
  • Compelling Communication: Expresses ideas and shares information clearly and concisely, modifies approach as necessary and conveys compelling messages and builds connection with others
  • Influence & Persuasion: Move as others towards a position/POV, by setting expectations, and communicating expertise and a compelling rationale with an enterprise-wide mindset.
  • Innovative Mindset: Encourages curiosity, generates ideas, experiments, and takes calculated risks to improve the business.
  • Knowing the Business: Stays current on Manulife’s strategy, key priorities, capabilities, and resources; appropriately translates knowledge of the industry, customer and business into new approaches and solutions.
  • Executing with Excellence: Sets challenging objectives and is focused on achieving results that are aligned with the organization’s vision; pursues excellence in planning and delivering sustainable results with strong attention to detail and accuracy.
  • Adaptability: Effectively adapts and supports integrated change to achieve desired results; champions an environment that motivates necessary action with confidence and with ability to prioritize, pivot, and drive action.
  • Solution Focused: Owns problems through to resolution, makes recommendations
  • Resilient & Inclusive: Ability to drive progress on multiple, competing priorities within a matrixed organization to achieve impact, while fostering an inclusive environment that inspires colleagues to bring their authentic selves and do their best work

If you are ready to unleash your potential, it’s time to start your career with Manulife/John Hancock.#LI-hybridAbout Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .Primary Location CAN, Ontario, Toronto, 200 Bloor Street EastWorking ArrangementHybridSalary range is expected to be between $84,375.00 CAD – $151,875.00 CADIf you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

Manulife is seeking a Brand & Digital Media Intelligence, CX & Marketing Insights Manager to lead digital social media listening and reporting. This role involves supporting research initiatives, onboarding and optimizing social intelligence platforms, and integrating insights to support marketing and customer experience teams. The ideal candidate will have a strong foundation in research methodologies, experience in social media analytics, and the ability to collaborate effectively across teams. Manulife is an equal opportunity employer that values diversity and fosters an inclusive work environment. Salary range varies based on location and employees are offered a wide array of customizable benefits.