Ipsos – Market Research Intern, Market Strategy & Understanding – Toronto, ON

Company: Ipsos

Location: Toronto, ON

Expected salary: $20 per hour

Job date: Wed, 21 May 2025 22:26:07 GMT

Job description: Job Category: ResearchJob Description:About the Summer Internship:Have you always been curious about what influences people and the decisions they make? Do you love a good mystery? Do you feel compelled to seek out the true meaning of things?If so, an internship at Ipsos provides a unique opportunity for anyone interested in a career in market research! This is an opportunity to work with a team of passionate problem-solvers dedicated to bringing research insights and compelling data to life.What you can expect to be doing:As a Market Research Intern, you will gain exposure to a range of research projects and methodologies by working on projects for premier multinational companies. You’ll have the opportunity to learn more about the Market Research industry by assisting in many phases of the research project life cycle with particular focus on support of operational tasks/job execution.

  • Working with research teams, you’ll ensure business and client needs are addressed at every stage of the project including:
  • Supporting survey development and questionnaire writing
  • Analyzing respondent sampling
  • Ensuring data accuracy
  • Producing reports

This might be the job for you if you have:

  • Have obtained or will obtain (Spring 2025 graduate) a bachelor’s degree on higher in analytical or insights-focused fields such as economics, marketing, psychology, sociology, statistics, or similar business or liberal arts programs
  • Strong organizational, multi-tasking, decision-making, and problem-solving abilities
  • An interest and/or coursework in market or consumer research and marketing
  • Working knowledge and comfort working across Microsoft Excel, PowerPoint, and Word

Nice to have:

  • Experience working with survey applications (such as Qualtrics, SurveyMonkey, Google Consumer Survey, etc.)
  • Familiarity with quantitative and/or qualitative research methodologies

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!The hourly rate for this role is $20.00. Your final base rate will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.What’s in it for you:At Ipsos you’ll experience opportunities for Career Development, a flexible workplace policy, and a strong collaborative culture.To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit:Commitment to DiversityIpsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data-they are the essence of who we are and what we do.We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.#LI-MC1 #LI-hybridAbout Us:Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!About the Team: The Market Strategy & Understanding (MSU) Service Line performs strategic research to deliver contextual understanding to help clients navigate dynamic markets. Our offer portfolio consists of strategic brand research as well as category & consumer fundamentals. We work with clients to understand the size and composition of a market as well as the segments/profiles/demand spaces therein. We also specialize in brand equity, brand assets, brand stretch and open category opportunities (e.g. whitespace).

Ipsos – Market Research Intern, Market Strategy & Understanding – Toronto, ON

Company: Ipsos

Location: Toronto, ON

Expected salary: $20 per hour

Job date: Sat, 03 May 2025 22:29:44 GMT

Job description: Job Category: ResearchJob Description:About the Summer Internship:Have you always been curious about what influences people and the decisions they make? Do you love a good mystery? Do you feel compelled to seek out the true meaning of things?If so, an internship at Ipsos provides a unique opportunity for anyone interested in a career in market research! This is an opportunity to work with a team of passionate problem-solvers dedicated to bringing research insights and compelling data to life.What you can expect to be doing:As a Market Research Intern, you will gain exposure to a range of research projects and methodologies by working on projects for premier multinational companies. You’ll have the opportunity to learn more about the Market Research industry by assisting in many phases of the research project life cycle with particular focus on support of operational tasks/job execution.

  • Working with research teams, you’ll ensure business and client needs are addressed at every stage of the project including:
  • Supporting survey development and questionnaire writing
  • Analyzing respondent sampling
  • Ensuring data accuracy
  • Producing reports

This might be the job for you if you have:

  • Have obtained or will obtain (Spring 2025 graduate) a bachelor’s degree on higher in analytical or insights-focused fields such as economics, marketing, psychology, sociology, statistics, or similar business or liberal arts programs
  • Strong organizational, multi-tasking, decision-making, and problem-solving abilities
  • An interest and/or coursework in market or consumer research and marketing
  • Working knowledge and comfort working across Microsoft Excel, PowerPoint, and Word

Nice to have:

  • Experience working with survey applications (such as Qualtrics, SurveyMonkey, Google Consumer Survey, etc.)
  • Familiarity with quantitative and/or qualitative research methodologies

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!The hourly rate for this role is $20.00. Your final base rate will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.What’s in it for you:At Ipsos you’ll experience opportunities for Career Development, a flexible workplace policy, and a strong collaborative culture.To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit:Commitment to DiversityIpsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data-they are the essence of who we are and what we do.We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.#LI-MC1 #LI-hybridAbout Us:Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!About the Team: The Market Strategy & Understanding (MSU) Service Line performs strategic research to deliver contextual understanding to help clients navigate dynamic markets. Our offer portfolio consists of strategic brand research as well as category & consumer fundamentals. We work with clients to understand the size and composition of a market as well as the segments/profiles/demand spaces therein. We also specialize in brand equity, brand assets, brand stretch and open category opportunities (e.g. whitespace).

Ipsos – Market Research Intern, Customer Experience – Toronto, ON

Company: Ipsos

Location: Toronto, ON

Expected salary: $20 per hour

Job date: Thu, 24 Apr 2025 05:28:51 GMT

Job description: Job Category: ResearchJob Description:About the Summer Internship:Have you always been curious about what influences people and the decisions they make? Do you love a good mystery? Do you feel compelled to seek out the true meaning of things?If so, an internship at Ipsos provides a unique opportunity for anyone interested in a career in market research! This is an opportunity to work with a team of passionate problem-solvers dedicated to bringing research insights and compelling data to life.What you can expect to be doing:As a Market Research Intern, you will gain exposure to a range of research projects and methodologies by working on projects for premier multinational companies. You’ll have the opportunity to learn more about the Market Research industry by assisting in many phases of the research project life cycle with particular focus on support of operational tasks/job execution.

  • Working with research teams, you’ll ensure business and client needs are addressed at every stage of the project including:
  • Supporting survey development and questionnaire writing
  • Analyzing respondent sampling
  • Ensuring data accuracy
  • Producing reports

This might be the job for you if you have:

  • Currently pursuing a bachelor’s degree on higher in analytical or insights-focused fields such as economics, marketing, psychology, sociology, statistics, or similar business or liberal arts programs
  • Strong organizational, multi-tasking, decision-making, and problem-solving abilities
  • An interest and/or coursework in market or consumer research and marketing
  • Working knowledge and comfort working across Microsoft Excel, PowerPoint, and Word

Nice to have:

  • Experience working with survey applications (such as Qualtrics, SurveyMonkey, Google Consumer Survey, etc.)
  • Familiarity with quantitative and/or qualitative research methodologies

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!The hourly rate for this role is $20.00. Your final base rate will be determined based on several factors which may include but are not limited to location, work experience, skills, knowledge, education and/or certifications.What’s in it for you:At Ipsos you’ll experience opportunities for Career Development, a flexible workplace policy, and a strong collaborative culture.To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit:Commitment to DiversityIpsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data-they are the essence of who we are and what we do.We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.#LI-MC1 #LI-hybridAbout Us:Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!About the Team:Customer Experience at Ipsos is All Things Customer. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.

Senior Vice President, Customer Experience – Ipsos – Toronto, ON

Company: Ipsos

Location: Toronto, ON

Expected salary: $150000 – 180000 per year

Job date: Sun, 19 Jan 2025 08:04:13 GMT

Job description: Job Description:What makes this role important at Ipsos?This person will be responsible for driving and managing a significant revenue stream, through new business development and managing/growing existing client relationships. We expect someone to have a proven sales track record, be a thought leader in the field and to have a strong presence in the marketplace. We are looking for someone who builds relationships and is comfortable operating at C-suite level.Through their leadership and management structure, you will also support account leads to grow their existing accounts and develop potential new accounts. Additionally, you will enable team members to design and deliver business impactful, major new and existing programs. As a leader on the team, working closely with the other members of the leadership team, you will be responsible for career development and talent management, enabling team members at all levels to deliver on their full potential. The individual will be measured against financial performance (sales and profitability), as well as key people and client metrics.This is a great opportunity to join a successful team in an area of global strategic importance to the Ipsos business. We are looking for an ambitious, dynamic, entrepreneurial colleague, who can make a real difference to our business and be an inspirational role model to our team.What you can expect to be doing:

  • Design and implement commercial strategy/plan, ensuring financial performance delivered in line with budget requirements
  • Lead and drive new business development; entire sales cycle from opportunity identification and prospecting to deal close.
  • Recommend and implement strategy for retaining and developing existing accounts in sector
  • Create supportive relationships with relevant colleagues (including technical/implementation and research/client service teams), ensuring all delivering to clients’ business objectives
  • Cultivate outstanding client relationships with business leaders, to establish trusted advisor status and uncover new budget opportunities, by demonstrating leadership, adding strategic value, and connecting on a personal level
  • Ensure ongoing programs deliver value and are activated within our clients’ businesses
  • Management and development of team; empowering and motivating them to deliver at their best
  • Contribute as a senior leader in the US Customer Experience team, supporting Service Line Leader to drive the overall success of the business
  • Support development and delivery of CX Thought Leadership and Marcomms plans, including likes of contributing Thought Leadership articles, presenting at internal and external events and similar

This might be the job for you if you have:

  • MBA, Masters, or Ph.D. in marketing, business, or similar field preferred
  • Experience in senior CX SaaS and/or consultancy organizations
  • Minimum 10 years’ professional experience, with strong evidence of success in:
  • New business development, including identifying strategic opportunities in major accounts and closing complex CX (combined) research, advisory and technology solution sales
  • Client relationship management, including at C-suite
  • Building and leading teams
  • Ambitious/driven
  • Passion for CX space
  • Leadership and ‘one-team’ ethos

What’s in it for you:At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit:Due to Vancouver local laws, the base salary range for this role is $150,000 – $180,000 Canadian.Commitment to DiversityIpsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data-they are the essence of who we are and what we do.We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.#LI-AA1#LI-HybridAbout Us:Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!About the Team:Customer Experience at Ipsos is All Things Customer. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.

This job description outlines the role of a senior sales executive at Ipsos, responsible for driving and managing revenue through new business development and client relationships. The ideal candidate should have a proven sales track record, thought leadership skills, and be comfortable operating at a C-suite level. Key responsibilities include designing and implementing commercial strategy, leading new business development, retaining and developing existing accounts, and managing and developing a team. The role offers opportunities for career development, an exceptional benefits package, and a collaborative culture. Ipsos values diversity and is committed to providing equal opportunities for all employees. Ipsos is a global research company that helps clients solve problems by providing research, data, and insights on target markets. The Customer Experience team focuses on equipping clients with insights to make better decisions about their customer experience investments.

Ipsos – Senior Market Research Manager, Customer Experience – Toronto, ON

Company: Ipsos

Location: Toronto, ON

Job description: Job Description:What makes this role important at Ipsos?As a Senior Market Research Manager, you will play a key role in building programs, supporting technology initiatives, and delivering strategic insights to our clients. Your work will require time management skills and keen attention to detail. Your day-to-day responsibilities will include managing CXM platform programs from implementation through to ongoing managed services support. You will work closely with your senior CXM team to ensure quality execution, program value and positive account health.What you can expect to be doing:

  • Executing all aspects of the research process from questionnaire programming and research design, data collection execution, big data management, analysis, and interpretation of results through to preparation of reports
  • Liaising on a regular basis with other team members as well as other key internal operations groups if needed, to ensure that accurate, reliable results are delivered to client in a timely, cost-efficient manner
  • Building and maintaining relationships with key clients by responding to queries and providing updates per client requests in an on-going timely manner.
  • Documenting work processes and creating new efficiencies to run complex tasks for large research tracking programs.
  • Providing day-to-day guidance and coaching to junior team members
  • May act as manager to one or more Account Managers/Research Analysts. Includes overseeing training schedule, day-to-day guidance and supervision, and providing feedback (both ongoing and during annual review and goal setting).

This might be the job for you if you have:

  • Bachelor’s degree in marketing, business management, computer science, research or related field
  • Ideal candidates will have up to 5 years of quantitative market research experience
  • Expertise working with customer satisfaction/experience tools and methodologies preferred
  • Ability to manage multiple projects – strong quantitative research project management skills
  • Experience working with platforms such as Qualtrics, Medallia or InMoment an asset
  • Comfortable processing, cleaning, and manipulating large data sets
  • Ability to run API updates as well as webservice data transfers
  • Comfortable using SPSS, SQL (or any similar tool) to manage data and solve complex business issues
  • Outspoken and ability to form and maintain significant and ongoing client relationships
  • Self-starter with the ability to successfully collaborate with a virtual team
  • Self-motivated, analytical individual with an attention to detail who strives in a dynamic, deadline driven environment
  • Superior organizational, multi-tasking, decision-making and problem-solving abilities
  • Comfortable managing a demanding and multi-faceted workload
  • Works well in a team environment with colleagues at all levels

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!What’s in it for you:At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit:Commitment to DiversityIpsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data-they are the essence of who we are and what we do.We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.#LI-AA1#LI-HybridAbout Us:Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!About the Team:Customer Experience at Ipsos is All Things Customer. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.
The Senior Market Research Manager role at Ipsos is essential for building programs, supporting technology initiatives, and delivering strategic insights. Responsibilities include managing CXM platform programs, executing all aspects of the research process, building relationships with clients, providing guidance to junior team members, and acting as a manager for Account Managers/Research Analysts. Ideal candidates will have a Bachelor’s degree in a related field, up to 5 years of market research experience, strong project management skills, and expertise in customer satisfaction/experience tools. Ipsos is committed to diversity and providing equal opportunities to all employees. Benefits include career development opportunities, a generous benefits package, and a flexible workplace policy. Ipsos is a global research company that helps clients make informed decisions based on data and insights, with a focus on customer experience research and advisory.
Position: Social Media and Content Coordinator

Location: Edmonton, Alberta, Canada

Salary: $45,000 – $60,000 per year

Job Description:
We are looking for a highly motivated and creative Social Media and Content Coordinator to join our team in Edmonton. In this role, you will be responsible for managing all social media channels, creating engaging content, and driving brand awareness. You will collaborate with the marketing team to develop social media campaigns, monitor social media trends, and analyze campaign performance.

Responsibilities:
– Manage all social media channels, including Facebook, Twitter, Instagram, and LinkedIn
– Create and curate engaging content for social media posts
– Develop and execute social media campaigns to drive brand awareness and engagement
– Monitor social media trends, track campaign performance, and provide insights and recommendations
– Collaborate with the marketing team to ensure social media is integrated into overall marketing strategy
– Stay up-to-date on social media best practices and emerging trends
– Assist with other marketing initiatives as needed

Qualifications:
– Bachelor’s degree in Marketing, Communications, or related field
– 2+ years of experience in social media management
– Strong written and verbal communication skills
– Creative thinker with the ability to generate engaging content
– Proficient in social media analytics and reporting tools
– Experience with Adobe Creative Suite is a plus
– Ability to work independently and as part of a team
– Strong attention to detail and organizational skills

If you are passionate about social media and content creation, we would love to hear from you. Apply now to join our dynamic team in Edmonton!

Expected salary:

Job date: Sun, 18 Aug 2024 03:34:11 GMT

Ipsos – Vice President, Customer Experience – Toronto, ON

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Company: Ipsos

Location: Toronto, ON

Job description: Job Description:What makes this role important at Ipsos?We are seeking an exceptional team leader within our Canada Customer Experience Service Line. They will be responsible for driving and managing a significant revenue stream, through new business development and managing/growing existing client relationships. They will have a strong understanding of the broader Customer Experience landscape: CX Transformation Advisory, Experience and/or Service Design, Research & Analytics, and technologies that enable CX insights and activation, such as VoC/EFM technology. We are looking for someone who builds relationships and is comfortable interacting with clients at the senior leadership level.This individual will be responsible for developing a sub-team within the CX Service Line. In addition to supporting sales, marketing, and product development efforts and account strategies, the VP will enable team members to design and deliver impactful, major new and existing CX programs. As a leader in the team, working closely with the other members of the leadership team, s/he will be responsible for career development and talent management, enabling team members at all levels to deliver on their full potential. The individual will be measured against financial performance (sales and profitability), as well as key people, and client metrics.What you can expect to be doing:Act as a CX advocate for Ipsos and its clients; serve as a CX expert to inform and guide clients:

  • How to get started with a CX Transformation
  • How to maximize the customer experience across the omnichannel customer journey
  • How to measure CX and the roles of research (NPS, CSAT, etc.) and analytics (behavioral, engagement, etc.)
  • How to close the loop on insights through impact-based prioritization and estimated return on the CX investment
  • The role of technology to scale CX measurement and activation
  • How to manage an CX program, drive adoption, and enable customer-centricity in an organization

Preferred CX knowledge and experiential elements include:

  • Thorough understanding of CX insights methodologies, including:
  • Customer journey and persona development
  • NPS
  • Omnichannel touchpoint/interaction measurement
  • Relationship studies
  • Root cause analytics
  • Customer data analytics
  • Engagement analytics across digital properties
  • Proving the Return on CX Investments
  • Knowledge of contemporary CX Measurement platform solutions, such as Medallia, In-Moment, Qualtrics and others.
  • Working knowledge and ability to assess clients’ platform needs, determine the best solution and articulate that rationale successfully
  • Working knowledge of the platform implementation and servicing processes and can advise/guide clients accordingly through the project Lifecyle
  • Knowledge of survey design, sampling and industry standard data collection methods will be essential to success. Experience with international data collection is also an asset in this role.
  • Must have extensive experience developing compelling, data-driven client reports and presentations that “tell the story” of customers’ experiences with our clients, from the perspective of the customer.
  • Must have the innate ability to sift through numerous data points and distill what our clients need to know, succinctly and clearly with action-oriented recommendations.
  • Must have the ability to deliver the “so what” with foresight into implications of recommendations (e.g., change management, communication, investment required)

SENIOR LEADERSHIP:

  • Actively provide feedback to CX executive leadership team on trends in the market – new client problem statements, insight on competitor offerings, etc.
  • Actively participate in service line growth initiatives, thought leadership and relationship development within the Ipsos organization to educate peers on the CX solutions
  • Identify and implement improvements to our deliver methodologies that increase client impact and Ipsos’ financial performance; share learnings and best practices with peers

TEAM LEADERSHIP:Oversee a team of several CX insights professionals from Director to Entry level. Manage, motivate and empower the team to meet strategic and tactical goals of the Customer Experience service line, which covers:

  • New business development
  • Client retention
  • Product/service marketing
  • Proposal development
  • Thought leadership input and dissemination
  • Presentations to clients and prospects in person or via webinars, speaking engagements or conference attendance
  • Team coaching
  • Personnel management

This might be the job for you if you have:

  • Minimum 7-10 years professional experience in CX Measurement
  • Previous leadership role encompassing CX research & insights
  • Building and leading teams
  • Substantial experience in client relationship management
  • “Team Player” who leads, contributes and shares success
  • Intellectually curious with a growth mindset; willing to try new things and continuously evolve
  • Experience tying CX to employee experience and enablement is a plus

If you don’t meet 100% of the requirements, we encourage all who feel they might be a fit for the opportunity to apply. We may consider a variety of backgrounds for a particular role and are also committed to considering candidates for available positions throughout our organization, not just the one you’re applying to!Due to Vancouver local laws, the base salary range for this role is $120,000 – $130,000 Canadian.What’s in it for you:At Ipsos you’ll experience opportunities for Career Development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.To find out more about all the great reasons to work at Ipsos, how we’re making an impact around the world, and more about our benefits and employee programs, please visit:Commitment to DiversityIpsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. This could not be fulfilled without Ipsos’ diverse employees who compile and analyze this data-they are the essence of who we are and what we do.We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish. Ipsos encourages our employees to act in a respectful and responsible manner, in line with code of best practices concerning diversity and inclusion, human rights, equality, and civility for every individual.Ipsos is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.#LI-AA1#LI-HybridAbout Us:Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we’re proud to share we’ve received our Great Place to Work Certification in 2022 & 2023!About the Team:Customer Experience at Ipsos is All Things Customer. Our mission is to equip our clients with the insights they need to make better decisions about their customer experience investments. We do this through CX research and advisory, cross-channel analytics (digital and physical), and CX performance measurement across the customer journey. We are firm believers in the Insights to Action loop, and we provide our clients with tangible CX recommendations and ROI sizing (our approach is called ROCXI). The result of our work is better strategic and operational decisions that drive customer loyalty, retention and growth.
This job role at Ipsos in Canada is crucial for driving and managing revenue through new business development and client relationship management within the Customer Experience Service Line. The individual will be responsible for leading a sub-team and developing impactful CX programs. The role involves being a CX advocate, understanding CX methodologies and technologies, and providing leadership at both the senior and team levels. Candidates should have experience in CX measurement, leadership, client relationship management, and a willingness to continuously evolve. Ipsos values diversity and is committed to providing equal opportunities for all employees. The base salary for this role in Vancouver is $120,000 – $130,000 Canadian. Ipsos is a leading global research company with a strong focus on customer experience research and advisory services.
Marketing Manager

Our company is seeking a highly motivated Marketing Manager to join our team. The ideal candidate will have a strong background in marketing, digital advertising, and brand management. Responsibilities will include developing marketing strategies, creating and implementing marketing campaigns, analyzing market trends, and collaborating with sales teams to drive revenue growth. The Marketing Manager will also be responsible for managing the marketing budget and tracking the effectiveness of marketing initiatives.

Qualifications:
– Bachelor’s degree in Marketing or related field
– Minimum of 5 years of experience in marketing
– Strong communication and analytical skills
– Proficient in digital marketing platforms
– Ability to work independently and as part of a team

If you are a passionate marketer looking to take the next step in your career, we want to hear from you. Join our dynamic team and help us drive our brand to new heights. Apply now!

Expected salary: $120000 – 130000 per year

Job date: Fri, 28 Jun 2024 22:20:54 GMT

Ipsos – Research Analyst, Corporate Reputation – Toronto, ON

Company: Ipsos

Location: Toronto, ON

Job description: , business, communications, or related field Some experience in market research, marketing, communications or digital analytics… of quantitative, qualitative and digital data to help answer client business questions Preparing client deliverables (reports…
This content discusses the importance of having experience in market research, marketing, communications, or digital analytics in order to use quantitative, qualitative, and digital data to answer client business questions. It also emphasizes the need to prepare client deliverables, such as reports, based on the analysis of this data.
Job Description

Our company is seeking a highly motivated and detail-oriented individual to join our team as a Marketing Coordinator. In this role, you will be responsible for assisting with various marketing initiatives and campaigns to drive brand awareness and engagement.

Key responsibilities include:
– Collaborating with the marketing team to develop and implement marketing strategies
– Assisting in the creation of marketing materials, such as brochures, flyers, and social media posts
– Conducting market research and analyzing data to identify trends and opportunities
– Managing social media accounts and engaging with followers
– Coordinating with external vendors, agencies, and partners to execute marketing campaigns
– Tracking and reporting on the performance of marketing campaigns and initiatives
– Assisting with the organization of events, webinars, and other promotional activities

To be successful in this role, you should have a strong understanding of marketing principles and techniques, excellent communication skills, and the ability to work effectively in a fast-paced environment. A bachelor’s degree in marketing or a related field is required.

If you are passionate about marketing and looking for an opportunity to grow and develop your skills, we would love to hear from you. Apply now to join our dynamic team!

Expected salary: $55500 – 61000 per year

Job date: Fri, 28 Jun 2024 07:14:28 GMT

Ipsos – Evening Mandarin/Cantonese Trilingual Telephone Interviewer – Remote – Vancouver, BC

Company: Ipsos

Location: Vancouver, BC

Job description: , marketing, public opinion, loyalty, and media. We provide our researchers with high-quality, efficient, and innovative services…
This content discusses the importance of marketing, public opinion, loyalty, and media in promoting a company’s services. It emphasizes the need for high-quality, efficient, and innovative services to attract and retain customers.
Title: Online English Tutor

Company: English First

Location: Various locations

Job Type: Part-time

Salary: Competitive

English First is seeking Online English Tutors to provide English language instruction to students worldwide. The ideal candidate will have a strong command of the English language, experience teaching or tutoring students of varying skill levels, and the ability to adapt teaching methods to meet the needs of individual learners.

Responsibilities:
– Conduct online English language lessons for individual students or small groups
– Create engaging and interactive lesson plans that focus on grammar, vocabulary, pronunciation, and conversation skills
– Assess student progress and provide feedback to help students improve their English language proficiency
– Maintain accurate records of student attendance, progress, and performance
– Communicate effectively with students, parents, and colleagues to ensure a positive learning experience for all

Qualifications:
– Bachelor’s degree in English, Education, Linguistics, or related field
– TEFL, TESOL, CELTA certification or equivalent preferred
– Experience teaching or tutoring English language learners of all ages and proficiency levels
– Strong communication and interpersonal skills
– Reliable internet connection and computer with audio and video capabilities

If you are passionate about teaching English and making a difference in students’ lives, we encourage you to apply for the Online English Tutor position at English First. Join our team and help students around the world achieve their language learning goals. Apply now!

Expected salary: $22.5 per hour

Job date: Thu, 27 Jun 2024 05:12:30 GMT