Jitterbit – Accounts Receivable Analyst – Ottawa, ON

Company: Jitterbit

Location: Ottawa, ON

Expected salary:

Job date: Sat, 05 Apr 2025 22:10:52 GMT

Job description: Company DescriptionJitterbit automates and orchestrates business systems to empower teams, unlock value, and accelerate business transformation. With Jitterbit, organizations can streamline operations, enhance data accessibility, and deliver on a growing list of IT needs more quickly and confidently.For organizations ready to modernize and innovate, Jitterbit provides a unified AI-infused low-code platform for integration, orchestration, automation, and app development that accelerates business transformation, boosts productivity, and unlocks value. The Jitterbit Harmony platform, including iPaaS, API Manager, App Builder and EDI, future-proofs operations, simplifies complexity and drives innovation for organizations globally.Job DescriptionJitterbit is a market-leading Enterprise Integration Platform as a Service (iPaaS) & API Management (API-M) solution provider recognized by Gartner as a Leader in the Magic Quadrant for 6 years in a row!Jitterbit helps businesses make faster, more effective decisions by enabling them to unify and exploit data from all sources.Using the Jitterbit API integration platform companies can rapidly connect SaaS, on-premises and cloud applications and instantly infuse artificial intelligence into any business process. Our intuitive API creation technology enables companies to reuse business-critical applications and data to bring new offerings to market in days, not months.Why This Role Is Important To Jitterbit?We have teams across the world, including US, Canada, Brazil, Netherlands, Germany, Poland, India and Asia Pacific and what you will do will have an impact. We are looking for an experienced and talented AR Analyst to join us as we continue to grow! Reporting to the Senior Manager of AR & Revenue, our ideal candidate is a team player, solution-oriented and comfortable working in a fast-paced environment. The AR Analyst supports the overall Accounts Receivable and revenue process and ensures the accurate and timely collection of sales from customers and third-party payers in US and International. The AR Analyst is responsible for the full accounts receivable life cycle as it relates to an assigned customer list. This includes customer account set up, reviewing contracts and Salesforce Opportunities, creation of invoices, and associated collection of cash. This role will involve a large amount of customer contact (internal and external via telephone and email), requiring a strong customer-focused approach and positive and professional attitude.What you will do:

  • Review and approve the setup of all new customer accounts.
  • Review and approve Salesforce Opportunities as they are submitted, ensuring that all information is accurate and aligns with the associated contract.
  • Create customer invoices in NetSuite and assign appropriate billing schedules as needed.
  • Manage the Professional Services billing monthly, ensuring that all hours are billed for accurately.
  • Assist with monthly review and reconciliations to ensure billings are complete and accurate.
  • Manage cash collections for all invoices, assisting with resolution or escalation as necessary.
  • Partner with internal teams to collect payment on past due invoices and ensure that any customer questions or discrepancies are addressed.
  • Effectively manage a high volume of outgoing and emails, ensuring a timely response to all requests
  • Make recommendations for account suspensions due to non-payment and compile backup documentation for any items being placed with third party collections.
  • Cross-train to perform other related duties as needed to assist in the management of customer accounts, Billing, and Collections.
  • Supports the Senior Manager and Controller on ad-hoc projects, as well as assisting the larger Finance department with any requests or questions surrounding billing and collections.
  • Assists with providing audit related requests and support.

Qualifications

  • BA/BS or equivalent in (Business Administration, Finance, Accounting – plus)
  • Minimum of 1 year + NetSuite billing and collections experience. Experience using Salesforce, Tesorio or other Sales / Collections systems is considered a plus.
  • Fluent in English and confident communicating with a US Based Team
  • Teamwork centric mindset and ability to work during East Coast Time Zone.
  • A friendly demeanor and enthusiasm for an operational, yet customer-facing role.
  • Ability to practice good judgment while ensuring policy and processes are followed.
  • Self-motivated and self-managed – able to think independently, creatively, and opportunistically.
  • Must have the ability to complete multiple tasks, display competent organization and time management.
  • Overly organized, great attention to detail, and strong verbal and written communication skills.

Additional Information

  • Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
  • Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
  • Career development and mentorship
  • A flexible, remote-friendly company with personality and heart

#LI-AKJitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Jitterbit – Accounts Receivable Analyst – Toronto, ON

Company: Jitterbit

Location: Toronto, ON

Expected salary:

Job date: Sat, 05 Apr 2025 22:06:11 GMT

Job description: Company DescriptionJitterbit automates and orchestrates business systems to empower teams, unlock value, and accelerate business transformation. With Jitterbit, organizations can streamline operations, enhance data accessibility, and deliver on a growing list of IT needs more quickly and confidently.For organizations ready to modernize and innovate, Jitterbit provides a unified AI-infused low-code platform for integration, orchestration, automation, and app development that accelerates business transformation, boosts productivity, and unlocks value. The Jitterbit Harmony platform, including iPaaS, API Manager, App Builder and EDI, future-proofs operations, simplifies complexity and drives innovation for organizations globally.Job DescriptionJitterbit is a market-leading Enterprise Integration Platform as a Service (iPaaS) & API Management (API-M) solution provider recognized by Gartner as a Leader in the Magic Quadrant for 6 years in a row!Jitterbit helps businesses make faster, more effective decisions by enabling them to unify and exploit data from all sources.Using the Jitterbit API integration platform companies can rapidly connect SaaS, on-premises and cloud applications and instantly infuse artificial intelligence into any business process. Our intuitive API creation technology enables companies to reuse business-critical applications and data to bring new offerings to market in days, not months.Why This Role Is Important To Jitterbit?We have teams across the world, including US, Canada, Brazil, Netherlands, Germany, Poland, India and Asia Pacific and what you will do will have an impact. We are looking for an experienced and talented AR Analyst to join us as we continue to grow! Reporting to the Senior Manager of AR & Revenue, our ideal candidate is a team player, solution-oriented and comfortable working in a fast-paced environment. The AR Analyst supports the overall Accounts Receivable and revenue process and ensures the accurate and timely collection of sales from customers and third-party payers in US and International. The AR Analyst is responsible for the full accounts receivable life cycle as it relates to an assigned customer list. This includes customer account set up, reviewing contracts and Salesforce Opportunities, creation of invoices, and associated collection of cash. This role will involve a large amount of customer contact (internal and external via telephone and email), requiring a strong customer-focused approach and positive and professional attitude.What you will do:

  • Review and approve the setup of all new customer accounts.
  • Review and approve Salesforce Opportunities as they are submitted, ensuring that all information is accurate and aligns with the associated contract.
  • Create customer invoices in NetSuite and assign appropriate billing schedules as needed.
  • Manage the Professional Services billing monthly, ensuring that all hours are billed for accurately.
  • Assist with monthly review and reconciliations to ensure billings are complete and accurate.
  • Manage cash collections for all invoices, assisting with resolution or escalation as necessary.
  • Partner with internal teams to collect payment on past due invoices and ensure that any customer questions or discrepancies are addressed.
  • Effectively manage a high volume of outgoing and emails, ensuring a timely response to all requests
  • Make recommendations for account suspensions due to non-payment and compile backup documentation for any items being placed with third party collections.
  • Cross-train to perform other related duties as needed to assist in the management of customer accounts, Billing, and Collections.
  • Supports the Senior Manager and Controller on ad-hoc projects, as well as assisting the larger Finance department with any requests or questions surrounding billing and collections.
  • Assists with providing audit related requests and support.

Qualifications

  • BA/BS or equivalent in (Business Administration, Finance, Accounting – plus)
  • Minimum of 1 year + NetSuite billing and collections experience. Experience using Salesforce, Tesorio or other Sales / Collections systems is considered a plus.
  • Fluent in English and confident communicating with a US Based Team
  • Teamwork centric mindset and ability to work during East Coast Time Zone.
  • A friendly demeanor and enthusiasm for an operational, yet customer-facing role.
  • Ability to practice good judgment while ensuring policy and processes are followed.
  • Self-motivated and self-managed – able to think independently, creatively, and opportunistically.
  • Must have the ability to complete multiple tasks, display competent organization and time management.
  • Overly organized, great attention to detail, and strong verbal and written communication skills.

Additional Information

  • Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
  • Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
  • Career development and mentorship
  • A flexible, remote-friendly company with personality and heart

#LI-AKJitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

NTT Data – Microsoft Azure Integration and Jitterbit EDI Lead (Remote) – Toronto, ON

Company: NTT Data

Location: Toronto, ON

Expected salary:

Job date: Wed, 26 Mar 2025 23:36:00 GMT

Job description: Req ID: 319157NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Microsoft Azure Integration and Jitterbit EDI Lead (Remote) to join our team in Canada (CA).Summary of the RoleWe are seeking a highly skilled and motivated Microsoft Azure Integration and Jitterbit EDI Lead to join our team for an exciting Salesforce and Microsoft Dynamics 365 FO engagement. The successful candidate will lead a team responsible for ensuring the seamless integration of applications, services, data, and B2B transactions. This role involves designing, developing, testing, and monitoring robust and scalable integration solutions, troubleshooting issues, and collaborating with development and operations teams to deliver high-quality solutions. This role requires a solid understanding of Azure Integration Services and Jitterbit EDI.Duties and Responsibilities

  • Design and implement integration solutions using Azure services such as Azure Logic Apps, Azure Functions, Azure Event Grid, Azure Data Factory, and Azure API Management.
  • Ensure that integrations adhere to security best practices and compliance requirements.
  • Document integration architectures and processes for future reference and maintenance.
  • Troubleshoot and resolve integration issues, collaborating with development and operations teams to identify root causes and implement solutions.
  • Monitor integration performance and identify areas for optimization to ensure high availability and performance.
  • Proactively identify and address potential integration bottlenecks or issues.
  • Collaborate with the client to understand their integration requirements and design solutions that meet their needs.
  • Communicate integration status and progress to stakeholders.
  • Participate in code reviews and knowledge sharing within the team.
  • Develop and execute integration test plans to ensure the reliability and performance of integration solutions.
  • Participate in the testing and validation of integration solutions.
  • Stay current with the latest Azure services and integration technologies.
  • Propose and implement improvements to integration processes and solutions.
  • Build, manage and monitor B2B transactions, seamlessly integrating with back-end applications like ERP and ecommerce.
  • Deploy and test B2B/EDI transaction workflows across trading partners.
  • Leverage Generative AI to accelerate development, management, and maintenance of B2B transactions.
  • Manage other offshore Azure Integration and Jitterbit EDI resources.

Required Qualifications

  • Bachelor degree in Computer Science, Engineering, Information Technology, or a related field.
  • 5+ years of experience in software development, cloud engineering, or integration roles.
  • Strong knowledge of automated integration tools and frameworks.
  • Proficient in creating, maintaining, and executing automated integrations.
  • Solid understanding of Azure Integration Services and Jitterbit EDI.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a team environment.

Additional Qualifications

  • Microsoft Certified: Azure Solutions Architect Expert, or equivalent certifications are a plus.
  • Experience integrating with Salesforce and/or Dynamics 365 FO.
  • Experience with Azure DevOps or similar tools.
  • Familiarity with performance testing and security testing.
  • Knowledge of Agile and Scrum methodologies.
  • Ability to adapt to changing project requirements and priorities.

About NTT DATANTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atNTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you’d like more information on your EEO rights under the law, please click . For Pay Transparency information, please click .INDHCLSMC

NTT Data – Microsoft Azure Integration and Jitterbit EDI Lead (Remote) – Toronto, ON

Company: NTT Data

Location: Toronto, ON

Expected salary:

Job date: Wed, 26 Mar 2025 23:48:53 GMT

Job description: Req ID: 319157NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Microsoft Azure Integration and Jitterbit EDI Lead (Remote) to join our team in Canada (CA).Summary of the RoleWe are seeking a highly skilled and motivated Microsoft Azure Integration and Jitterbit EDI Lead to join our team for an exciting Salesforce and Microsoft Dynamics 365 FO engagement. The successful candidate will lead a team responsible for ensuring the seamless integration of applications, services, data, and B2B transactions. This role involves designing, developing, testing, and monitoring robust and scalable integration solutions, troubleshooting issues, and collaborating with development and operations teams to deliver high-quality solutions. This role requires a solid understanding of Azure Integration Services and Jitterbit EDI.Duties and Responsibilities

  • Design and implement integration solutions using Azure services such as Azure Logic Apps, Azure Functions, Azure Event Grid, Azure Data Factory, and Azure API Management.
  • Ensure that integrations adhere to security best practices and compliance requirements.
  • Document integration architectures and processes for future reference and maintenance.
  • Troubleshoot and resolve integration issues, collaborating with development and operations teams to identify root causes and implement solutions.
  • Monitor integration performance and identify areas for optimization to ensure high availability and performance.
  • Proactively identify and address potential integration bottlenecks or issues.
  • Collaborate with the client to understand their integration requirements and design solutions that meet their needs.
  • Communicate integration status and progress to stakeholders.
  • Participate in code reviews and knowledge sharing within the team.
  • Develop and execute integration test plans to ensure the reliability and performance of integration solutions.
  • Participate in the testing and validation of integration solutions.
  • Stay current with the latest Azure services and integration technologies.
  • Propose and implement improvements to integration processes and solutions.
  • Build, manage and monitor B2B transactions, seamlessly integrating with back-end applications like ERP and ecommerce.
  • Deploy and test B2B/EDI transaction workflows across trading partners.
  • Leverage Generative AI to accelerate development, management, and maintenance of B2B transactions.
  • Manage other offshore Azure Integration and Jitterbit EDI resources.

Required Qualifications

  • Bachelor degree in Computer Science, Engineering, Information Technology, or a related field.
  • 5+ years of experience in software development, cloud engineering, or integration roles.
  • Strong knowledge of automated integration tools and frameworks.
  • Proficient in creating, maintaining, and executing automated integrations.
  • Solid understanding of Azure Integration Services and Jitterbit EDI.
  • Excellent problem-solving and troubleshooting skills.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a team environment.

Additional Qualifications

  • Microsoft Certified: Azure Solutions Architect Expert, or equivalent certifications are a plus.
  • Experience integrating with Salesforce and/or Dynamics 365 FO.
  • Experience with Azure DevOps or similar tools.
  • Familiarity with performance testing and security testing.
  • Knowledge of Agile and Scrum methodologies.
  • Ability to adapt to changing project requirements and priorities.

About NTT DATANTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us atNTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click . If you’d like more information on your EEO rights under the law, please click . For Pay Transparency information, please click .INDHCLSMC

Manager, CSM – Jitterbit – Toronto, ON

Company: Jitterbit

Location: Toronto, ON

Expected salary:

Job date: Thu, 12 Dec 2024 23:20:11 GMT

Job description: Company DescriptionJitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future proof their business. Simply put, we power people to perform their best.Jitterbit empowers business transformation by automating critical business processes for faster, more informed decision-making. Jitterbit is the only provider to seamlessly combine and simplify the power of integration, APIM, and no-code app creation to amplify the value of your tech stack and speed up your digital journey. Organizations worldwide rely on Jitterbit’s experience and expertise to help them save time and money, while creating exceptional experiences, now and into the future.Job DescriptionChampion Customer Success: Inspire Teams, Drive Growth, and Transform RelationshipsWhat You’ll Do:
We are seeking an experienced and dynamic Manager of Customer Success to lead and inspire our team of six Customer Success Managers. In this role, you will oversee key initiatives to ensure customer satisfaction, retention, and growth. You will play a pivotal role in driving customer renewals, fostering adoption of our solutions among new customers, delivering impactful training, and identifying opportunities for upselling and cross-selling.Key Responsibilities:Team Leadership:

  • Lead, mentor, and develop a high-performing Customer Success team of six members.
  • Establish clear goals, performance metrics, and development plans for team members.
  • Foster a culture of collaboration, accountability, and customer-centricity.

Customer Renewals and Retention:

  • Drive high customer retention rates by proactively managing renewals and identifying at-risk accounts.
  • Develop strategies to ensure timely and seamless contract renewals.
  • Address customer concerns promptly to mitigate churn risks.

Customer Onboarding and Adoption:

  • Oversee the onboarding process to ensure new customers are set up for success.
  • Collaborate with customers to drive adoption and full utilization of our products and services.
  • Monitor customer health metrics to identify opportunities to enhance engagement.
  • Conduct executive business reviews (EBRs) with customers to drive value from the solution and jointly plan for extending its use within the enterprise.
  • Continuous introduction of new products and features to customers.
  • Gather intelligent product feedback and recommendations from customers to design and inform new features and capabilities.

Customer Training and Enablement:

  • Design and implement training programs to empower customers to maximize the value of our solutions.
  • Conduct regular training sessions tailored to various customer needs and skill levels.
  • Develop self-service resources and documentation to support ongoing customer learning.

Upselling and Expansion:

  • Identify upselling and cross-selling opportunities within the customer base.
  • Collaborate with Sales and Marketing teams to execute targeted campaigns and proposals.
  • Build strong relationships with customers to understand their evolving needs and position additional solutions.

Strategic Planning and Reporting:

  • Analyze customer data to identify trends, challenges, and opportunities.
  • Develop and implement strategies to continuously improve customer success outcomes.

Provide regular updates and reports to senior management on key metrics and initiatives.Qualifications

  • 5+ years of experience in customer success or account management, with a proven track record of leadership, ideally within the iPaaS (Integration Platform as a Service) space.
  • Strong track record of managing customer renewals, adoption programs, and upselling strategies.
  • In-depth experience with tools like [specific CRM/CS platforms, e.g., Salesforce, Gainsight, etc.].
  • Must have customer-focused mindset with a passion for delivering exceptional experiences.
  • Exceptional interpersonal and communication skills, with the ability to build trust and rapport with customers and team members.
  • Analytical mindset with experience in using customer success tools, CRM systems, and data analysis to drive decision-making.
  • Ability to thrive in a fast-paced environment and adapt to changing priorities.

#LI-AKAdditional InformationWhat You’ll Get:

  • Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
  • Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
  • Career development and mentorship
  • A flexible, remote-friendly company with personality and heart

Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Jitterbit is a leading data, application, and process workflow automation solution company that empowers business transformation by automating critical processes. They are seeking an experienced Manager of Customer Success to lead a team of Customer Success Managers in driving customer satisfaction, retention, and growth. The role involves team leadership, customer renewals and retention, customer onboarding and adoption, customer training and enablement, upselling and expansion, strategic planning, and reporting. The ideal candidate will have 5+ years of experience in customer success or account management, strong leadership skills, and experience with CRM systems. Jitterbit offers career development, a flexible, remote-friendly work environment, and is an Equal Opportunity Employer.

Customer Success Manager – Jitterbit – Toronto, ON

Company: Jitterbit

Location: Toronto, ON

Expected salary:

Job date: Wed, 11 Dec 2024 23:50:30 GMT

Job description: Company DescriptionJitterbit is a leading data, application, and process workflow automation solution. Rooted in iPaaS and fueled by an ambitious vision, we integrate critical business processes to deliver the experiences and insights needed by enterprises of all sizes to accelerate their digital journey and future proof their business. Simply put, we power people to perform their best.Jitterbit empowers business transformation by automating critical business processes for faster, more informed decision-making. Jitterbit is the only provider to seamlessly combine and simplify the power of integration, APIM, and no-code app creation to amplify the value of your tech stack and speed up your digital journey. Organizations worldwide rely on Jitterbit’s experience and expertise to help them save time and money, while creating exceptional experiences, now and into the future.Job DescriptionThe environment for this role is fast-paced, and will be in the corporate spotlight reflecting keen interest by the executive team and the Board of Directors. Team resources will be drawn from several other groups requiring the ability to succinctly and accurately outline the situation for prioritization purposes. A strong predictor of success for a CSM is the ability to coordinate the activities with multiple stakeholders.Performance Objectives * Get up to speed with Jitterbit processes and tools: During the first 60 days learn and start using Jitterbit’s process to engage with customers and internal stakeholders/constituents. Including among other activities: how to prep and conduct an On-Boarding Kickoff, a Business Review, and Operational Review which are the following: reviewing what a customer has licensed and understand how the platform is used, document where customers are in their journeys, assess risk and define mitigation plans when necessary, and prepare, drive, and negotiate a handful of renewals.

  • Manage a portfolio of strategic customers: Engage with a portfolio of customers to understand what initiatives are key to their successes, how customers are organized, and drive toward becoming their trusted advisor. Drive a set of specific plans to ensure customers remain customers and earn the right to grow our footprint when and where possible.
  • Review and understand the contractual agreements in place: Drill down into the specifics of the different agreements executed over the years with his/her customers, extract and communicate what was agreed upon and compare to what is being used. As the relationship extends, present a coherent proposition aligned with customers’ needs and capture what is agreed upon into contractual documents.
  • Collaborate with multiple parties: Capture and communicate effectively with other Jitterbit teams in a virtual environment. Teams include partners, technical support, operations, engineering, marketing, sales, executives, and finance to fulfill customer expectations. Being accountable for activities related to driving toward customers’ success and holding others accountable to ensure deliverables are provided in a timely manner.
  • Command of the Message: Learn and be able to explain what Jitterbit does. Align how Jitterbit’s platform can help customers reach their objectives faster, more efficiently, and with less risk. Uncover new initiatives where Jitterbit could be used. Understand what Jitterbit offers, how it is used at existing customers, and how it could be used by his/her customers. Be able to outline the value proposition to existing and new players and tailor the message to the specific industry/domain of that customer.
  • Command of the Sale: Apply Jitterbit’s methodology to properly forecast and assess risk around renewals and expansions. Drive toward defined renewal rate and expansion target while maintaining an accurate sets of records within Jitterbit’s CRM.
  • Document & communicate customer’s status: Document where customers are in their journey with Jitterbit, the potential risks associated to an engagement, the overall health of accounts, the Success Plans, proposals, and other key engagement artifacts. Identify customers candidate for marketing/sales engagement – Case Studies, Analyst Reviews, References, etc.
  • Manage Escalations: When Jitterbit’s environment does not respond in alignment with business or technical priorities of our customers manage the communication and drive toward a positive outcome.
  • Assist in defining the strategy for an account: Work collaboratively with Account Executives to help define and execute the strategy around an account. Research key customer initiatives to better understand their priorities and how Jitterbit can make a difference in their quest for success.
  • Shift: May vary based on territory assigned.

Qualifications

  • 6+ years of customer success and or partner success experience
  • Experience with collaborating with multiple parties to reach a desired outcome. This includes working with most departments within the organization as well as third parties such as partners contributing to a desired outcome.
  • Background in reviewing contracts, negotiating, preparing proposals, and closing the loop on initiatives and programs are key to the success of the CSM.

#LI-AKAdditional InformationWhat You’ll Get:

  • Work for a growing leader within the Integration Platform as a Service (iPaaS) tech space
  • Join a mission-driven company that is transforming the industry by changing the way customers use API creation within business-critical processes.
  • Career development and mentorship
  • A flexible, remote-friendly company with personality and heart

Jitterbit is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.

Jitterbit is a leading data, application, and process automation solution provider that focuses on empowering businesses to accelerate their digital journey. The Customer Success Manager role involves managing strategic customers, analyzing contractual agreements, collaborating with multiple teams, understanding and communicating Jitterbit’s value proposition, managing escalations, and assisting in defining account strategies. Qualifications for the role include customer success experience, contract negotiation skills, and the ability to work with various parties to achieve desired outcomes. Jitterbit offers career development, a flexible work environment, and is an equal opportunity employer.

Sr. Customer Success Manager – Jitterbit – Ottawa, ON

Company: Jitterbit

Location: Ottawa, ON

Expected salary:

Job date: Sat, 19 Oct 2024 22:25:09 GMT

Job description: needed by enterprises of all sizes to accelerate their digital journey and future proof their business. Simply put, we power people…, and no-code app creation to amplify the value of your tech stack and speed up your digital journey. Organizations worldwide…

Business Development Representative – Jitterbit – Ottawa, ON

Company: Jitterbit

Location: Ottawa, ON

Expected salary:

Job date: Fri, 18 Oct 2024 22:26:34 GMT

Job description: needed by enterprises of all sizes to accelerate their digital journey and future proof their business. Simply put, we power people…, and no-code app creation to amplify the value of your tech stack and speed up your digital journey. Organizations worldwide…