PwC – Global Client Listening Manager – Toronto, ON

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Company: PwC

Location: Toronto, ON

Job description: Line of Service Internal Firm Services

Industry/Sector Not Applicable

Specialism IFS – Internal Firm Services – Other

Management Level Manager

Job Description & Summary A career in Sales and Marketing will provide you with the opportunity to focus on positioning a distinctive PwC brand in the marketplace and drive long term revenue growth for the Firm. You’ll focus on designing, developing, and implementing communication programmes and media events to promote and sell the PwC’s brand and services as well as contribute to and evaluating our pricing strategies in the marketplace.

Our Sales and Marketing Generalist – Client Services team focuses on designing, developing, and implementing communication programmes and media events to promote and sell clients brand and services as well as contribute to and evaluate their pricing strategies in the marketplace.

Meaningful work you’ll be part of

As a Global Client Listening Manager, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:

  • Supporting the strategy, development, alignment and execution of client listening best practices to enable and upskill our global clients and territory client listening teams
  • Relationship management and collaboration skills, and the ability to drive consensus and collaboration across multiple channels, organizations and leaders
  • Working with the business to influence how the practice drives client listening best practices with long-term impact to the firm
  • Understanding and expertise across client listening and feedback collection, including change management, programme design, client experience management in a B2B context
  • Aggregating and sharing from territory experiences, best-in-class and share with network support client listening initiative
  • Developing and sharing client listening guidelines and templates; best-in-class insights and reporting
  • Identifying and sharing insights and learnings to enhance client relationship, marketing, and sales activities
  • Drafting communications, messaging, tracking and reporting associated with client listening
  • Managing and updating the CL-dedicated knowledge sites (eg. Sharepoint)
  • Contributing to agendas for team calls (e.g CL Leadership Team)
  • Working collaboratively with key stakeholders across the GMO to ensure programme success (e.g Digital Experience)

Experiences and skills you’ll use to solve

  • Experience of a B2B or B2C Marketing and Sales environment
  • Client experience metrics (eg. CSAT) knowledge, reporting and analysis of trends and themes
  • Salesforce and Qualtrics platforms (or similar) and how they are used to drive leading client listening practices across a global network
  • Client listening in day-to-day operations, as well as advising territories
  • Project management skills and effectively prioritizing/managing time to handle multiple projects simultaneously
  • Ability to build and manage relationships across other marketing functions
  • Understanding of high level of client services, modeled through ability to develop work approach, project plans and communications to meet/exceed client requirements and establish and confirm maximum impact/outcomes
  • Managing budgets, and collecting and analyzing data to communicate ROI/impact
  • Modern marketing and sales theories and applicability to professional services firms, including CRM and marketing automation principles
  • Marketing and sales capabilities, including sales, marketing, brand, strategic marketing, integrated content and digital marketing in a B2B context
  • A demonstrated commitment to valuing differences and working alongside and/or coaching diverse people and perspectives

Why you’ll love PwC

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of amazing teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about us at .

Your Application to PwC

We embrace new technology to deliver securely and differently for our candidates. To protect your personal information, apply at and visit to learn more about what your recruitment experience could look like.

The most connected firm through activity based working

PwC Canada is committed to cultivating an inclusive, hybrid work environment – one that is collaborative, supportive and productive. We work in-person and virtually, as is best suited for our clients, teams and people. We want you to be intentional with your work, how you do it and where it’s done. PwC offices are hubs of connectivity and learning. We strongly encourage our people to prioritise in-person work, whether it’s in the office or at a client site. This means we expect you to be in-person (either with clients or in the office) at least half of your time. We know that hybrid work is all about balance, and capturing the benefits of in-person work is essential to your growth at the firm. Exact expectations for your team can be discussed with your interviewer.

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements Not Specified

Available for Work Visa Sponsorship? No

Government Clearance Required? No

Job Posting End Date March 29, 2024

At PwC Canada, our most valuable asset is our people and we grow stronger as we learn from one another. We’re committed to creating an equitable and inclusive community of solvers where everyone feels that they truly belong. We understand that experience comes in many forms and building trust in society and solving important problems is only possible if we reflect the mosaic of the society we live in.

We’re committed to providing accommodations throughout the application, interview, and employment process. If you require an accommodation to be at your best, please let us know during the application process.

To learn more about inclusion and diversity at PwC Canada: https://www.pwc.com/ca/en/about-us/diversity-inclusion.html. Be a part of The New Equation.

Chez PwC Canada, notre atout le plus précieux, c’est notre personnel. Et c’est en apprenant les uns des autres que nous devenons plus forts. Nous avons à cœur de créer une communauté équitable et inclusive de professionnels de la résolution de problèmes, dans laquelle chacun se sent vraiment à sa place. Nous savons que l’expérience peut prendre diverses formes et, pour nous, donner confiance au public et résoudre des problèmes importants n’est possible que si notre milieu de travail reflète la diversité de la société dans laquelle nous vivons.

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

Pour en savoir plus sur l’inclusion et la diversité chez PwC Canada: https://www.pwc.com/ca/fr/about-us/diversity-inclusion.html. Faites partie de La Nouvelle équation.
PwC is looking for a Global Client Listening Manager who will help the company solve complex business issues by managing client listening and feedback collection, as well as developing strategies to drive global client listening practices. The ideal candidate should have experience in sales and marketing, B2B or B2C marketing and sales environments, as well as in Salesforce and Qualtrics platforms. PwC Canada is committed to creating an inclusive work environment where everyone feels they belong. Accommodations will be provided throughout the application, interview, and employment process. For more information about inclusion and diversity at PwC Canada, visit their website.
Unfortunately, I am not able to access external websites or their content. If you could provide me with the job description, I would be more than happy to assist you in rewriting or analyzing it.

Expected salary:

Job date: Wed, 14 Feb 2024 04:03:23 GMT

Digital Media Buyer & Analyst (Full-Time)Spark GrowthToronto, ON•Temporarily Remote$45,000 – $75,000 a yearUrgently hiring Support other digital marketing analytics, including social listening and research for blog posts. Curiosity that drives continued learning and the sharing of… 29 days ago·More…View all Spark Growth jobs – Toronto jobsSalary Search: Digital Media Buyer & Analyst (Full-Time) salaries in Toronto, ON

About Us:

At Spark Growth, we’re a growing team, passionate about helping clients create meaningful, human connections that inspire action. We’re a small digital agency with big ideas, and we’re looking to take things to the next level and we want your help as we grow. Our company has 6 core values that we look for in all our new recruits:

  • Strategic – go beyond checking the boxes
  • Fired Up – do what we do with passion
  • Resourceful – find the possibilities, not the problems
  • Inclusive – be who you are
  • Straightforward – say what you feel
  • Results-driven – set aggressive goals, then measure and achieve them

COVID Protocols:

Due to the COVID-19 pandemic, all employees will be working remotely until further notice.

Perks & Benefits:

We offer a fun, flexible working environment, and a fully-stocked kitchen with snacks!

  • Our office is located at Dundas and Spadina, right near Kensington Market
  • Music in the office to give you that boost of energy!
  • Team lunches every other Friday to bond as a team!

Your Mission:

Achieve clients’ goals by maximizing digital and social media campaign RoAS using strategic testing, analytics and insights.

Role Competencies:

  • Strategic in your approach to Paid Media (aligning tactics to a strategy that delivers on client goals), with a focus on programmatic ads, as well as Facebook/Instagram and LinkedIn ads
  • Strong analytics capability. Ability to draw insights from the data being analyzed, and translate it into actionable recommendations and present it to clients
  • Resourceful and creative in developing strategies for clients with limited resources (budgets are not necessarily small, but there is still a need to prioritize and optimize the spend, given the multitude of possibilities)
  • Collaborative with other team members (e.g., Social Media, Analytics, Design team), working towards the best solutions and campaigns for our clients
  • Strong attention to detail, organized and deadline-oriented
  • Business-impact focused, ensuring we are constantly driving strong results
  • Ability to accurately estimate scope and effort required to meet client paid media objectives
  • Ability to work efficiently in Excel spreadsheets at an intermediate or advanced level
  • Ability to effectively communicate ideas, both within the team and to the client
  • Organized and deadline-oriented
  • Ability to complete tasks in a timely and efficient manner
  • Curiosity that drives continued learning and the sharing of insights related to digital marketing strategies and optimization tactics

Core Responsibilities:

Responsible for supporting analytics and strategy surrounding social media and various advertising platforms.

  • Develop and articulate strategies to achieve the client’s objectives, through appropriate digital paid media types and platforms
  • Launch, monitor and optimize paid media campaigns on several platforms (including Programmatic Ad Platform(s), Google Ads, Facebook and Instagram Ad Manager, LinkedIn Ad Manager, Twitter Ad Manager, Pinterest Ad Manager, YouTube Ad Manager, and TikTok Ad Manager)
  • Help clients set goals, KPIs, and budgets that optimize available ad spend across ad types, campaigns and platforms
  • Create analytics and insights reporting for paid media showing our campaigns’ real business impact
  • Support other digital marketing analytics, including social listening and research for blog posts

Core Qualifications:

  • Client-facing digital advertising campaigns on a range of platforms, including programmatic management platforms and social media advertising platforms (agency background preferred)
  • Experience managing $100k-1M+ ad spend budgets (per year)
  • 2+ years of experience creating and managing Paid Media campaigns that exceed client expectations across paid media channels including Facebook, Instagram, Pinterest and YouTube ads.
  • 2+ years of experience with Google Analytics
  • Experienced in developing an A/B testing plan for paid campaigns
  • Experienced in managing and optimizing campaigns directly using paid platforms (e.g., Facebook Business Manager), from strategy development to conversion tracking setup to day-to-day execution to deriving insight from the data
  • Experienced in using Excel and Powerpoint to present Paid Media strategies and campaign reports for clients and sharing with clients in a results-focused, compelling way
  • Experienced in working with a cross-functional team to develop strong client campaigns and strategies

Expected start date: 2021-09-13

Job Types: Full-time, Permanent

Pay: $45,000.00-$75,000.00 per year

Schedule:

  • Monday to Friday

COVID-19 considerations:
COVID Protocols:
Due to the COVID-19 pandemic, all employees will be working remotely until further notice.

Work remotely:

  • Temporarily due to COVID-19

Digital Media Buyer & Analyst (Full-Time)


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Digital Marketing Executive / Social Media ExecutiveICC Immigration IncMississauga, ON$32,495 – $74,088 a year Experience with Influencers marketing & social listening. Social Media Marketing: 1 year (preferred). The company is looking for individual having sound… 15 days ago·More…View all ICC Immigration Inc jobs – Mississauga jobsSalary Search: Digital Marketing Executive / Social Media Executive salaries in Mississauga, ON

The company is looking for individual having sound knowledge pertaining to the Social Media & Digital Marketing, component.

Creates and drives social media strategy.

Increase & Improve reach and engagement across Twitter, Facebook, LinkedIn, Instagram, Tik Tok, YouTube, Podcast.

Develop, execute, and oversee day-to-day social media content calendar. Measure and communicate results. Build relationships with key influencers and partners to increase our reach and the mileage of our content.

Experience writing short and long-form social media content (blog), and managing content calendars. Experience recording other types of rich media (video, podcasts, etc.) preferred.

Understanding of SEO and web traffic metrics. Working knowledge of SEO best practices. Experience with Influencers marketing & social listening.

Contract length: 12 months

Part-time hours: 20-30 per week

Job Types: Part-time, Contract

Salary: $32,495.00-$74,088.00 per year

Schedule:

  • 8 hour shift

COVID-19 considerations:
All customers are required to wear mask.

Experience:

  • Social Media Marketing: 1 year (preferred)

Work remotely:

  • No

Digital Marketing Executive / Social Media Executive


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newSocial Media Marketing ManagerSystema HQ TorontoToronto, ON•Remote$55,000 a year Experience with digital tactics such as influencer partnerships, content strategy, social media listening and social media advertising. Today·More…View all Systema HQ Toronto jobs – Toronto jobsSalary Search: Social Media Marketing Manager salaries in Toronto, ON

Company description

Systema HQ Toronto is an internationally known martial arts company, with the head office located in Thornhill and affiliate locations and customers across the world. We offer self-defense and health training in-person, online and through instructional films and books.

Systema provides a new lifestyle approach to health and combat.

We have 3 key revenue streams:

Online store (selling instructional materials and brand merchandise),

Regular online classes and seminars and

In-person memberships at the gym.

We currently have 3 main sources of promoting these services:

Social media platforms (Instagram, Facebook, Twitter & YouTube)

Regular newsletters

In-person events & announcements

Job description

Are you passionate about social media marketing and are efficient in delivering social media content? Do you seek opportunities to help companies grow and expand their digital footprint? Do you have a talent for copyrighting and an eye for digital design? And do you have the knowledge and experience of reaching subscribers, followers and customers in the database in a reliable and efficient way? We would like to chat with you!

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Systema HQ Toronto is seeking a Social Media Specialist. The ideal candidate should have a quick turnaround in creation and posting of promotional material, advanced familiarity with the social media platforms, and an understanding of website, mobile and other forms of communications technology.
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Responsibilities:

  • Create content calendar: short term & long term
  • Create posts, ads in both image & video format (Reels, IGTV, Shorts…etc.)
  • Help in creation and editing of the regular newsletters
  • Execute reaching all subscribers, followers and customers on database
  • Provide helpful tips and act on improving opening rates of newsletters and interaction on social media
  • Manage client social media accounts, inclusive of owning daily community engagement
  • Conducting research and analysis of social engagement and business development
  • Manage and report on a social budget (as determined by Systema HQ)
  • Maintain consistent brand image for the look and feel of all presentations
  • Create and manage customer and influencer relationships

Skills & Experience:

  • Must have strong foundational knowledge of the following platforms:
  • Instagram
  • Facebook
  • Twitter
  • YouTube
  • Patreon (bonus)
  • Newsletter campaign companies
  • Content creation tools such as Canva, Adobe Suite…etc.
  • 2+ years of social media experience
  • Experience with digital tactics such as influencer partnerships, content strategy, social media listening and social media advertising
  • Comfortable with Google Ads and working with Google analytics
  • Able to work fast on tasks that do not require serious analysis, such as ready-to-go material (i.e. approved image & caption) on social platforms
  • Self-motivated, resourceful, flexible, organized with an acute attention to detail
  • Ability to multitask, determine priorities and work under pressure of deadlines
  • Creativity and a positive energy
  • Clear and concise communicator (being precise and to the point in any communication with the team)
  • A passion for going the extra mile to get great results
  • Knowledge of Russian language and culture is a bonus

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Requirements:

  • Please provide a social media portfolio or samples of previous work along with your application
  • Please submit your resume to our email provided

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Systema HQ Toronto has been in business since 1993 and has always had a really friendly, dynamic and open environment.

We offer competitive compensation and an outstanding opportunity for long-term career growth and advancement.
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Our main website:

https://russianmartialart.com/
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Our online store:

https://www.systemavasiliev.com/store
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We thank all applicants for their interest, however, only those selected for an interview will be contacted.
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Part-time hours: 30 per week

Application deadline: 2021-10-08

Job Types: Full-time, Part-time, Permanent

Salary: From $55,000.00 per year

Benefits:

  • Store discount
  • Work from home

Schedule:

  • Day shift
  • Monday to Friday
  • Weekend availability

Experience:

  • Social Media Marketing: 2 years (preferred)

Work remotely:

  • Yes

Social Media Marketing Manager


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Social Media ManagerGardensteadToronto, ON•Remote Own all social listening efforts, including hashtag monitoring, managing social media crises, and identifying real-time marketing opportunities. 15 days ago·More…View all Gardenstead jobs – Toronto jobsSalary Search: Social Media Manager salaries in Toronto, ON

Who We Are

Gardenstead is an aggregated, gardening ecosystem startup. We provide a digital content platform for community members to educate, interact, question and share all things gardening. Through partnerships with industry educators, leaders and suppliers, we educate our audience on the basics of gardening while providing the tools, services and products for them to achieve their ambitions.

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Of great importance to us is encouraging our community to think critically about the broader environmental issues they are helping to impact with their projects, and to demonstrate the steps they can make to lead a healthier and more sustainable lifestyle.
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Role Overview

We are seeking a Social Media Manager to join our team. The Social Media Manager is responsible for building and delivering an organic social strategy that inspires and engages our community, drives brand awareness, and welcomes more people to the community. Our organic social channels have been a place of community and two-way conversation with our followers. We are seeking someone who is excited to build on the magic that’s been created, while infusing strategy, creative thinking, and a growth mindset.

As our Social Media Manager, you will assist in content creation, copywriting, social calendar management, influencer development, social listening, and community management across social channels. You will own the day to day management of all social channels. You will educate, inspire, empower, and grow our fan base to help us reach our brand and company goals.

Key Responsibilities

  • Build and deliver on an annual social strategy that inspires, engages, and drives awareness
  • Develop content calendar, owning scheduling / publishing of daily content per channel
  • Partner closely with our brand ambassadors for relevant content and storytelling moments
  • Act as channel owner for all social media channels
  • Write creative briefs that give clear direction to our internal copy and design team
  • Participate in seasonal asset planning to ensure that unique content needs / opportunities for social are captured
  • Create and curate content, including photos, made-for-social graphics, post copy, video, UGC content, and more
  • Play a key role in our influencer marketing efforts, including identifying brand-right influencers, relationship building, reposting content and engaging with influencer posts
  • Own weekly / monthly / quarterly reporting on KPIs, including follower growth targets, engagement and traffic
  • Own all social listening efforts, including hashtag monitoring, managing social media crises, and identifying real-time marketing opportunities
  • Guide best practices for our social and conduct and present competitive research to inform our channel strategies

Requirements

  • 3+ years experience in a specialized social media role, managing and growing social media accounts such as Instagram, Facebook, YouTube.
  • Proficiency with Mailchimp, Canva, Slack, Asana
  • Enthusiasm for gardening is a plus
  • Proven experience developing impactful social media strategies
  • A social media junkie-authentically passionate about the field of social media and tapped into emerging channels and trends
  • A great communicator with an ability to write excellent copy and communicate with ease
  • Highly creative — known for your stand-out ideas that cut through the noise
  • Flexible and agile with a desire to work in a startup environment
  • Highly organized with an ability to manage content strategies across channels
  • Comfortable working with data, identifying meaningful trends, and turning them into action
  • High level of ownership and personal responsibility

If this role is calling your name, we look forward to hearing from you!
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Job Type: Full-time

Schedule:

  • Monday to Friday

Experience:

  • Social Media Marketing: 3 years (required)

Work remotely:

  • Yes

Social Media Manager


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newSenior Marketing Analyst: Social Listening & MeasurementKnight Labs IncToronto, ON•Remote$71,347 – $87,202 a year Develop marketing and educational strategies based on insights. Minimum 2-5 year of experience online media/digital advertising analytics, research or similar… 2 days ago·More…View all Knight Labs Inc jobs – Toronto jobsSalary Search: Senior Marketing Analyst: Social Listening & Measurement salaries

About KNIGHTLABS

At the intersection of data, technology, and human behavior, KNIGHTLABS helps brands build deeper connections with their audience across all things digital. We are the digital and social agency that is evolving the way healthcare brands interact with their audience. Our clients include major pharmaceutical, early-stage biotechnology, and consumer health and wellness companies. But that’s enough about us, let’s talk about you.

About You

We are looking for a Senior Marketing Analyst to join our Data and Decision Science team. You will be a valued advisor responsible for uncovering insights around owned/earned social reporting, audience segmentation, social listening, survey data, behavioural data, customer database analytics, marketing consulting services and other general digital media analytics. You identify new mixed methodologies and tools to collect and analyze audiences and campaigns.

Responsibilities

  • Conduct primary and secondary research using both qualitative and quantitative methods (including social listening, surveys, focus groups, etc.)
  • Own reporting and data management of ongoing digital, social and creative programs
  • Work closely with the account service, creative teams and vendors
  • Present reports and other materials to clients on a regular basis
  • Use social and behavioural sciences to create models of behaviour and inform audience strategy and tactics
  • Provide integrated, analytic marketing solutions to improve client decision-making
  • Design and conduct informative and actionable analysis
  • Develop marketing and educational strategies based on insights
  • Track marketplace, technology and consumer trends
  • Keeping a pulse on the industry and building up knowledge of business strategy issues
  • Lead post-campaign analysis and reporting, determines the effectiveness of strategic approach, and identifies implications for future efforts
  • Organize, prioritize and perform multiple tasks under pressure and often tight deadlines
  • Manages up and keeps supervisor in the loop in order to advise, as needed

Qualifications/Requirements

  • Bachelor’s Degree in Social Sciences, Business or Marketing, Communications, or related field (Masters or PhD is a plus)
  • Minimum 2-5 year of experience online media/digital advertising analytics, research or similar fields
  • Minimum 2-5 years of experience working in a market research, PR or advertising agency environment
  • Experience with social conversation and listening tools (e.g., Pulsar, Crimson Hexagon, Brandwatch, Netbase, Quid, Trendkite, etc)
  • Experience working in the healthcare or pharmaceutical industries
  • Able to merge qualitative and quantitative data to devise insight-based campaign decisions, both strategic and tactical
  • Solid research skills and proven data interpretation capabilities
  • Experience in translating data and research into strategic insights and recommendations
  • Well versed in paid social, display and search, and web analytics
  • Excellent verbal and written communication skills, and an ability to prepare clear and concise client-ready documents
  • High-level proficiency in Microsoft Office and Google Suite
  • Experience with data visualization tools such as Tableau
  • Experience using analytics software such as Google Analytics
  • Insatiably curious, a lifelong learner
  • Passionate about great work, your team, and our business

Application Process

We are an equal opportunity employer and value diversity at our company. We are also an inclusive employer and offer reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please let us know when you submit your application.

We appreciate all expressed interest in this position, however; only the candidates selected for interview will be contacted.

Job Types: Full-time, Permanent

Salary: $71,347.00-$87,202.00 per year

Additional pay:

  • Bonus pay

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Paid time off
  • Vision care

Schedule:

  • Monday to Friday

Experience:

  • online media analytics, research or similar fields: 2 years (required)
  • market research, PR or advertising agency environment: 2 years (required)

Work remotely:

  • Yes

Senior Marketing Analyst: Social Listening & Measurement


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