Company: Equinix
Location: Toronto, ON
Expected salary:
Job date: Sun, 01 Jun 2025 06:22:53 GMT
Job description: Who are we?Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix’s trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.Job SummaryThe Senior Manager of Lead to Quote Process Architecture (Lead Mgmt & Routing) will lead process redesign and improvement initiatives, translating business objectives into optimal process design, in collaboration with our product managers and product owners. This hands-on role requires extensive experience in gathering process information from subject matter experts across business areas and translating it into documented process maps to ensure clear communication and alignment. The ideal candidate will be a customer-focused self-starter with exceptional problem-solving skills, proactivity, resourcefulness, and the ability to develop and implement creative process-centric solutions. They will also have a proven track record of collaborating with cross-functional teams and driving the adoption of new processes to achieve desired outcomes.This role will report to one of several Experience Product Managers.ResponsibilitiesProcess Design and OptimizationLead the design and re-engineering of scalable, end-to-end business processes that align with long-term strategic goals—particularly across the Lead-to-Quote journeyLeverage structured methodologies (e.g., Lean, Six Sigma) to diagnose pain points, conduct root cause analysis, and deliver sustainable improvements that accelerate sales productivity and operational efficiencyGather and analyze customer and stakeholder feedback to identify process friction and improvement opportunities; translate insights into solutions that enhance experience and satisfactionCreate and maintain comprehensive process documentation, including process maps and flowcharts, while utilizing advanced modeling techniques to visualize complex processes and their interdependenciesEnsure compliance with regulations and industry standards, identify risks associated with process changes, and develop effective risk mitigation strategiesCollaborate with Sales and adjacent teams to design and optimize cross-functional, end-to-end processes that streamline marketing-to-sales transitions, accelerate sales cycles, improve operational efficiency, establish continuous feedback loops, and ensure seamless handoffs to application end usersTesting Strategy DevelopmentDevelop and execute comprehensive testing strategies for new processes and technology & tool stack implementations, ensuring alignment with business unit requirements. This includes creating detailed test cases and scenarios that cover all functional areas, leading functional, integration, and user acceptance testing (UAT), and analyzing results to provide actionable feedback to stakeholders for necessary adjustmentsChange Management and facilitation:Lead effective change management efforts to drive adoption of new processes and systemsDevelop and deliver targeted training or enablement materials to support scale and ease of transitionIdentify risks or resistance that may hinder adoption and proactively develop mitigation plansCollaborate with senior leadership and stakeholders to define business needs, process requirements, and build alignment on key strategic initiativesFacilitate cross-functional workshops and alignment sessions to map processes, identify pain points, and co-create sustainable solutionsPerformance / Risk Metrics and ReportingEstablish, track, and report on key performance indicators (KPIs) to evaluate process health, scalability, and business impact. Leverage and analyze data and performance trends to identify risks, surface inefficiencies, and drive continuous improvement initiativesTechnology Strategy and IntegrationPartner with IT and digital transformation teams to shape and implement technology solutions that enhance operational efficiency and align with strategic goals. Ensure technology enhancements, particularly within Salesforce and connected systems, support scalable, user-centered business processes across the Lead-to-Quote experienceContribute to a Culture of Continuous ImprovementProvide coaching and mentorship to junior architects and business analysts. Foster a team culture grounded in collaboration, resilience, and a growth mindset during times of transformation. Demonstrate coachability, initiative, and a positive attitude while navigating ambiguity and driving progress.Qualifications8+ years of experience driving end-to-end process redesign, transformation, and improvement initiatives across complex, cross-functional environmentsDemonstrated expertise in Salesforce (SFDC) and its ecosystem; strong preference for familiarity with sales-centric applications such as Clari, Anaplan, ZoomInfo, etc, to support a modern, integrated tech stackStrong business acumen and analytical skills, with a demonstrated ability to use data to uncover insights and drive action; experience supporting digital transformation initiatives aligned to sales workflows is strongly preferredProven ability to lead cross-functional workshops and alignment events, translating process improvement opportunities into practical, outcome-oriented solutionsSkilled at influencing senior stakeholders, facilitating decision-making, and navigating ambiguity or conflict with clarity and composureHighly self-directed with a strong sense of ownership, proactive communication, and thoughtful task prioritization in fast-moving environmentsExceptional collaborator, able to build trust, align diverse teams, and partner effectively with Product Owners and other stakeholders across the Lead to Quote journeyExperience working within Agile and SAFe frameworks is highly valuedSalesforce Admin Certification is preferred but not requiredContinuous Improvement Certification (Lean Six Sigma or Lean Practitioner) preferredBachelor’s degree in a related fieldEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing .Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
Equinix Overview: Equinix is a leading global provider of digital infrastructure, operating over 260 data centers worldwide. The company helps organizations interconnect their essential infrastructure rapidly and sustainably, enhancing agility and digital service delivery.
Position Summary: The role of Senior Manager for Lead to Quote Process Architecture focuses on redesigning business processes to optimize efficiency and support organizational goals. This position requires collaboration with product managers and stakeholders, alongside gathering and documenting process information from various business areas.
Key Responsibilities:
- Lead the design and improvement of scalable business processes, particularly in the Lead-to-Quote journey.
- Utilize methods like Lean and Six Sigma for root cause analysis and process enhancement.
- Gather feedback to identify areas for improvement, ensuring compliance with industry standards.
- Create documentation, conduct testing for new processes, and manage change effectively.
- Track performance metrics to evaluate process impact and drive continuous improvements.
- Partner with IT to implement technology solutions that enhance operational efficiency.
Qualifications:
- 8+ years of experience in process redesign across complex environments.
- Expertise in Salesforce and related sales applications.
- Strong analytical skills to drive insights for digital transformation.
- Proven leadership in cross-functional workshops and stakeholder influence.
- Preferred qualifications include certifications in Salesforce Admin and Continuous Improvement methodologies.
Equinix promotes diversity and inclusion, ensuring equal employment opportunities for all candidates.
