PCI Panasonic Canada Inc. – Customer Operations Specialist – Niagara-on-the-Lake, ON

Company: PCI Panasonic Canada Inc.

Location: Niagara-on-the-Lake, ON

Expected salary:

Job date: Thu, 07 Aug 2025 01:23:48 GMT

Job description: , while having the ability to also work remote. Panasonic Canada Inc. offers a Flexible Work Options policy which includes the… ability to work remote, mobile, and create a compressed work schedule. WHO WE ARE: ! Panasonic Canada Inc., a subsidiary…

PCI Panasonic Canada Inc. – Senior Software Developer – Mississauga, ON

Company: PCI Panasonic Canada Inc.

Location: Mississauga, ON

Expected salary:

Job date: Fri, 22 Aug 2025 23:56:48 GMT

Job description: , while having the ability to also work remote. Panasonic Canada Inc. offers a Flexible Work Options policy which includes the… ability to work remote, mobile, and create a compressed work schedule. WHO WE ARE: ! Panasonic Canada Inc., a subsidiary…

PCI Panasonic Canada Inc. – Senior QA analyst – Mississauga, ON

Company: PCI Panasonic Canada Inc.

Location: Mississauga, ON

Expected salary:

Job date: Fri, 18 Jul 2025 22:52:45 GMT

Job description: , while having the ability to also work remote. Panasonic Canada Inc. offers a Flexible Work Options policy which includes the… ability to work remote, mobile, and create a compressed work schedule. WHO WE ARE: ! Panasonic Canada Inc., a subsidiary…

PCI Panasonic Canada Inc. – Customer Operations Specialist – Niagara-on-the-Lake, ON

Company: PCI Panasonic Canada Inc.

Location: Niagara-on-the-Lake, ON

Expected salary:

Job date: Thu, 07 Aug 2025 00:06:21 GMT

Job description: , while having the ability to also work remote. Panasonic Canada Inc. offers a Flexible Work Options policy which includes the… ability to work remote, mobile, and create a compressed work schedule. WHO WE ARE: ! Panasonic Canada Inc., a subsidiary…

PCI Panasonic Canada Inc. – Senior Software Developer – Mississauga, ON

Company: PCI Panasonic Canada Inc.

Location: Mississauga, ON

Expected salary:

Job date: Sat, 23 Aug 2025 02:15:28 GMT

Job description: , while having the ability to also work remote. Panasonic Canada Inc. offers a Flexible Work Options policy which includes the… ability to work remote, mobile, and create a compressed work schedule. WHO WE ARE: ! Panasonic Canada Inc., a subsidiary…

PCI Panasonic Canada Inc. – Senior Software Developer – Mississauga, ON

Company: PCI Panasonic Canada Inc.

Location: Mississauga, ON

Expected salary:

Job date: Sat, 23 Aug 2025 07:49:33 GMT

Job description: Overview:Panasonic Canada Inc. is currently looking to hire for the position of SENIOR SOFTWARE DEVELOPER.Designs and develops high quality and secured desktop, web, mobile and cloud applications on various platforms. Identifies and resolves bugs and issues on local and productions systems. Develops Next-Gen product using cutting edge technologies, and updates existing systems and integrates improvements to the products that are already deployed in the market.Keeps up to date with latest technologies, hardware and software applications, and company product and service offerings. Writes clean, high-quality, and efficient code using relevant software under the direction of management. Assists junior and intermediate developers through the transfer of knowledge and addressing specific questions. Participates in the team resolution of issues, and communicates issues, solutions, and provides feedback and additional findings to the management team.This is a full-time position.This position is hybrid. Any office-based work will be performed from our Mississauga office at Ambler Drive and Niagara on the Lake office.Responsibilities:

  • Provides regular and ad hoc updates, information, answers, and solutions to management proactively and on request. Gathers, analyzes, estimates, and processes requirements from various stakeholders. Clearly defines requirements and problems for management review. Prepares detailed documentation and demonstrates proof of concept to confirm business requirements and functional specifications. Adheres to project plans, and deadlines.
  • Develops desktop, web, mobile and cloud applications using relevant software. Contributes to design and development of high quality and secured desktop, web, mobile and cloud applications on various platforms. Takes end-to-end responsibility for the requirement gathering, estimation, planning, development, testing, debugging, bug fixing, documentation and production readiness of the products and services that are getting built. Ensures software is up to date with latest technologies.
  • Research market trends and align software options to technology development. Identifies and assesses new products, solutions, and services to improve efficiencies. Stays educated on existing and state of the art technologies and do proof of concept to evaluate technology fits for customer needs. Follows high-quality and efficient software design, and clean and efficient coding practices. Solves critical technical problems, and communicates issues, and solutions to team members, and provides feedback and additional findings to the management team.
  • Interfaces with other groups or departments regarding external project requirements. Provides technical and functional guidance and support to more junior team members. Provides technical and functional performance feedback to management for junior and intermediate developers.
  • Performs daily code reviews, performs additional duties during absence of team lead or when asked by team lead. prioritization and assigning tasks to juniors. Attends meetings and provides subject matter expertise. Oversees software releases. Resolves escalations and communicates findings to members of the software and management teams. Provides feedback, performs research, prepares documentation, and answers queries/questions, from stakeholders and management. Communicates regularly with management.

Qualifications:

  • 3- or 4-year University or College degree in Computer Sciences, with 5-6 years related application development experience, with a minimum of 1 year in an intermediate role.
  • VB.net, C#.net, ASP.net core, ASP.net MVC, Web API (Restful API), Entity Framework, SQL, Multi-tier Architecture, SOA, Design Patterns, Microservices architecture, CSS3, HTML5, JavaScript experience.
  • Mobile development, Cloud development, GitHub, Azure DevOps, Identity Server 4, IIS.
  • Desktop, Web, and Mobile application development experience.
  • Significant problem solving required to fix bugs in highly complex software applications, identifying issues with the code and resolving those proactively.
  • Thorough code reviews to make sure the code that is getting checked in meets all coding standards. Some complex and some highly complex problem solving required to provide technical solutions to meet customer needs.
  • Assisting junior and intermediate team members to solve the problems that they face on day-to-day basis.
  • Team player, approachable, helpful, open-minded, problem solver, accountable, creative, adaptable, shows empathy and gratitude, has conflict resolution skills, has decision making skills, has leadership skills.
  • Effective collaboration and communication with peers and subordinates. Clear and effective communication of technical concepts to technical and non-technical audiences. Communicates and explains concepts to junior team members, with a sensitivity to personal ability and cultural diversity.
  • May from time to time communicate bad news. Provides timely updates, information, answers, and solutions to management proactively and on request.

NICE-TO-HAVES:

  • Experience working on Point-of-sale systems would be an asset.

BENEFITS & PERKS – WHAT’S IN IT FOR YOU:Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health. ​

  • Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
  • Panasonic Retirement Pension Plan (RPP/DCPP)
  • Group Retirement Savings Plan (RSP)
  • Generous Parental Leave Top Up
  • Education Assistance Program/ Tuition Reimbursement
  • Employee Purchase Program
  • Employee & Family Assistance Program (EFAP)
  • Competitive Rates on Home and Auto Insurance
  • Employee Volunteer Program – Paid Time Off for Volunteer Days
  • Onsite Events!
  • And many more benefits & perks

HYBRID WORK MODELPanasonic Canada Inc. supports a hybrid work model. We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.WHO WE ARE:! Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. .At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.HOW TO APPLYPlease include a PDF copy of your current resume.DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.AODA POLICYPanasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.Only candidates selected for an interview will be contacted.We thank you for your interest in working for Panasonic Canada Inc.#LI-HYBRID

PCI Panasonic Canada Inc. – Customer Operations Specialist – Niagara-on-the-Lake, ON

Company: PCI Panasonic Canada Inc.

Location: Niagara-on-the-Lake, ON

Expected salary:

Job date: Thu, 07 Aug 2025 03:36:04 GMT

Job description: Overview:Panasonic Canada Inc. is currently looking to hire for the position of Customer Operations Specialist.Supports the stability and scalability of customer operations at ISD through a combination of proactive issue management, process improvement, and technical automation. Liaises between Dev/QA/Helpdesk / Field Service / Product Marketing and Sales, with responsibilities that span monitoring escalations, developing stakeholder communications, and contributing to systems and tool enhancements.This is a full-time position.This position is hybrid. Any office-based work will be performed from our Niagara on the Lake office.Responsibilities:

  • Escalation Monitoring and Incident Response
  • Monitors active customer escalations and assists in coordinating responses across departments. Supports resolution processes for high-visibility issues while ensuring professional and timely communication. Documents patterns and contributes to root cause analysis and post-incident reviews.
  • Process Improvement & Technology Enablement
  • Identifies operational inefficiencies and recommends improvements through automation, tooling, or workflow redesign. Submits change requests for new features or system enhancements and supports their implementation in collaboration with technical teams. Leverages scripting and development skills to automate manual tasks, reduce redundancy, and improve operational scalability.
  • Stakeholder Communication & Collateral Development
  • Creates internal and external-facing collateral including documentation, FAQs, presentations, and communication templates to support stakeholder engagement. Translates technical updates and process changes into accessible content for a wide range of audiences. Assists in the development and maintenance of knowledge bases and training materials to ensure information is clear, accurate, and up to date.
  • Cross-functional Collaboration
  • Works closely with teams such as Product, Engineering, Support, and Program Management on initiatives impacting customer operations. Anticipates and mitigates potential operational issues through proactive monitoring and engagement. Participates in cross-functional projects to ensure alignment, improve service delivery, and support the implementation of scalable solutions.

Qualifications:

  • Bachelor’s degree in business, Information Systems, Computer Science, or a related field, or equivalent practical experience.
  • Minimum of 2 years of professional experience in a customer operations, technical support, or business operations role
  • Experience working cross-functionally with technical and non-technical stakeholders is required.
  • Must be proficient in common productivity and collaboration tools such as Microsoft Excel, Word, PowerPoint, Outlook, and SharePoint.
  • Experience with workflow and task management platforms like Monday.com and Azure DevOps or Jira is preferred.
  • Familiarity with cloud-based applications and web platforms is a plus. Should have the ability to work effectively with technical teams and support cross-functional projects.
  • Demonstrates strong analytical and critical thinking abilities to identify, assess, and resolve operational issues proactively.
  • Capable of evaluating complex situations, anticipating potential challenges, and implementing effective solutions with minimal supervision.
  • Collaborates with cross-functional teams to address root causes and drive continuous improvement.
  • Acts as a collaborative team player who is approachable, adaptable, and accountable. Demonstrates empathy and professionalism in all interactions, effectively resolving conflicts when they arise.
  • Communicates clearly and effectively with both technical and non-technical audiences, tailoring messages to diverse stakeholders. Proactively provides updates, information, and solutions to management and peers.
  • Manages multiple tasks simultaneously while maintaining a positive and constructive attitude.

NICE-TO-HAVES:

  • Prior exposure to process improvement, automation, or technology-driven operational initiatives is preferred.

BENEFITS & PERKS – WHAT’S IN IT FOR YOU:Panasonic Canada prioritizes total wellbeing. We offer a wide variety of benefits and programs to support your physical, emotional, financial, social, and environmental health. ​

  • Comprehensive Medical, Dental and Vision Coverage with a Health Spending Account
  • Panasonic Retirement Pension Plan (RPP/DCPP)
  • Group Retirement Savings Plan (RSP)
  • Generous Parental Leave Top Up
  • Education Assistance Program/ Tuition Reimbursement
  • Employee Purchase Program
  • Employee & Family Assistance Program (EFAP)
  • Competitive Rates on Home and Auto Insurance
  • Employee Volunteer Program – Paid Time Off for Volunteer Days
  • Onsite Events!
  • And many more benefits & perks

HYBRID WORK MODELPanasonic Canada Inc. supports a hybrid work model. We understand that flexibility is essential for employees to do their best work while also balancing personal and life needs. Employees can expect to be in the office for a variable number of days per week based on the needs of the business unit, while having the ability to also work remote.Panasonic Canada Inc. offers a Flexible Work Options policy which includes the ability to work remote, mobile, and create a compressed work schedule.WHO WE ARE:! Panasonic Canada Inc., a subsidiary of Panasonic Corporation of North America, is a leading provider of Consumer Lifestyle technologies, as well as innovative Smart Mobility, Sustainable Energy, Immersive Experiences, and Integrated Supply Chain solutions for its business and government clients. .At Panasonic Canada, we do more than just offer great products and solutions. We pride ourselves in promoting gender and culture equality, as well as encouraging personal growth and success to elevate our 350+ employees to their full potential. Their passion has been one of the driving forces behind our success for more than 100 years.HOW TO APPLYPlease include a PDF copy of your current resume.DIVERSITY, EQUITY, & INCLUSION AT PANASONIC CANADA, INC.In order to drive our business to continued heights, our business practices and our contribution to society must be rooted in diversity, equity, and inclusion. We foster an environment in which everyone is able to share their voice and talents, in a safe space, where they have the opportunity and resources to fully realize their potential. We are therefore committed to developing and realizing programs, tools and processes that ensure a diverse, equitable and inclusive environment for our employees.AODA POLICYPanasonic Canada Inc. has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate. If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.Only candidates selected for an interview will be contacted.We thank you for your interest in working for Panasonic Canada Inc.#LI-Hybrid