Company: University of Toronto
Location: Toronto, ON
Job description: Date Posted: 03/27/2024
Req ID: 36672
Faculty/Division: Faculty of Applied Science & Engineering
Department: Professional Experience Year
Campus: St. George (Downtown Toronto)
Position Number: 00053156Description:About us:The Engineering Career Centre (ECC) connects University of Toronto students with meaningful professional experiences that provide a solid foundation for successful careers and life-long learning. In addition to hosting a wide range of professional development workshops, events, and services throughout the year, the ECC team runs a work-integrated learning program to connect engineering students with a wide range of industry opportunities. As passionate and career-driven academic professionals, the ECC team seeks to nurture students and provide a comfortable transition from academic to professional life.Your opportunity:The Engineering Career Centre is an open, professional environment that fosters a culture built on respect, professionalism, goal orientation, self-motivation, accountability, excellence, and teamwork. The leadership team believes in recognizing and valuing our employees’ contributions to the advancement of the department’s goals while promoting a strong commitment to work-life balance among our employees.The Experiential Learning Commons (ELC) is a newly created space that is home to the Engineering Career Centre (ECC) and its PEY Co-op Program, the Faculty of Arts & Science’s Experiential Learning and Outreach Support (ELOS) and Arts & Science Internship Program (ASIP), and Student Life. The ELC provides the three departments with the physical work environment that supports U of T students in exploring how their academic experiences can help them contribute to the broader community and society, and allows the departments to have a more harmonized approach to managing employer outreach and engagement.Reporting to the Manager, Operations, the Receptionist and Administrative Assistant is responsible for providing front-line administrative and customer service supports to students, employers, and community partners visiting and participating in programming with the ELC. They will be accountable to the Faculty of Applied Science and Engineering and the ECC but will also support the activities of the ELC more broadly. The incumbent will maintain an atmosphere of approachability and accessibility within the reception space at the ELC, tactfully providing solutions to students, employers, and ELC guests, supporting the operations of the ECC, and upholding a standard of exceptional customer service. The Receptionist and Administrative Assistant plays a critical role within the ECC and ELC teams, coordinating schedules and meetings, resolving and escalating issues, booking spaces, assisting with communications and correspondence, maintaining office equipment and inventory, supporting events and programming, and collaborating to identify variations to administrative processes. The Receptionist and Administrative Assistant occupies a vital position in setting the tone for all those entering the ELC space and utilizing its services and provides unparalleled customer service for both internal and external clients.Your responsibilities will include:
- Acting as the first point of contact for general enquiries.
- Resolving issues within the scope of the role and escalating problems as required.
- Following rules and procedural instructions when opening and/or closing work area.
- Distributing incoming and outgoing mail and deliveries.
- Maintaining office equipment and supply inventory.
- Coordinating meeting schedules, agendas, materials, action and follow-up items.
- Ordering supplies with approval.
- Applying established standards when cleaning rooms and equipment.
Essential Qualifications:
- College Diploma (2 years) or acceptable combination of equivalent experience.
- Minimum two (2) years of relevant clerical, administrative, customer service, and reception experience in a front-line position working in a busy office environment, working with databases, data entry and word processing.
- Experience organizing administrative and logistical aspects of online and in-person meetings, including booking meeting spaces, drafting agendas, gathering and sharing meeting material and taking minutes.
- Experience with event logistics support, including room bookings, travel and accommodation, and catering arrangements.
- Demonstrated ability in creating a seamless stakeholder experience.
- Strong written and verbal communication skills.
- Strong service-orientation and excellent front-line customer service skills.
- Excellent organization and time management skills and demonstrated ability to meet competing priorities.
- Proven ability to prioritize own workflow, and demonstrated ability to coordinate efficient administrative processes.
- Ability to apply guidelines to a variety of situations where appropriate and handle confidential information.
- High degree of initiative, tact, judgement, meticulous attention to detail and ability to work independently and within a team.
- Ability and willingness to assist with basic food preparation, ordering, receiving, and storing products in kitchens, and cleaning and tidying kitchen equipment, utensils, and dishes.
- Willingness to learn and implement new methods, procedures,and programs.
- Strong computer skills, including knowledge of MS Office.
- Demonstrated commitment to equity, diversity, inclusion and the promotion of a respectful and collegial learning and working environment.
To be successful in this role you will be:
- Accountable
- Approachable
- Diligent
- Meticulous
- Organized
- Self-directed
NOTE: This role is NOT currently eligible for a hybrid work arrangement, pursuant to University policies and guidelines, including but not limited to the .Closing Date: 04/10/2024, 11:59PM ET
Employee Group: USW
Appointment Type: Budget – Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 07 — $58,012 with an annual step progression to a maximum of $74,189. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Administrative / ManagerialLived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.Diversity StatementThe University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see .Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.If you require any accommodations at any point during the application and hiring process, please contact .
The Engineering Career Centre at the University of Toronto is seeking a Receptionist and Administrative Assistant to provide front-line administrative and customer service support at their newly created Experiential Learning Commons. The role involves tasks such as handling enquiries, coordinating meetings, ordering supplies, and maintaining office equipment. The successful candidate must have a college diploma and at least two years of relevant experience in administrative roles. The position is full-time and not currently eligible for hybrid work arrangements. The university encourages applications from candidates from diverse backgrounds and values equity, diversity, and inclusion. If applicants require accommodations during the application process, they can contact the university for assistance.
Position: Customer Service Representative
Location: Brampton, ON
Job Type: Contract
Salary: $22 per hour
We are looking for a Customer Service Representative to join our team in Brampton. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our clients.
Responsibilities:
– Answering customer inquiries via phone, email, and in person
– Processing orders and returns
– Resolving customer complaints and issues in a timely and professional manner
– Providing product information and recommendations
– Maintaining accurate customer records and information
Requirements:
– Previous customer service experience
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to work in a fast-paced environment
– Proficiency in Microsoft Office
If you are a customer service professional looking for a new opportunity, we would love to hear from you. Apply now to join our dynamic team!
Expected salary: $58012 per year
Job date: Thu, 28 Mar 2024 23:35:20 GMT
