Reputation Management Monitoring and Reporting Specialist – Sun Life Financial – Toronto, ON

Company: Sun Life Financial

Location: Toronto, ON

Expected salary: $58000 – 97000 per year

Job date: Fri, 04 Jul 2025 05:21:34 GMT

Job description: You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:***Please note this is a 1-year contract opportunity***About the role:We’re seeking a detail-oriented, data-driven Reputation Management Monitoring Specialist to support our social media activity globally, including social listening, social monitoring, reporting and generating insights, building and maintaining dashboards, identifying trends and potential reputation risk, and creating regular and ad-hoc reports.Reporting to the AVP, Corporate Communications, you will play a key role in transforming raw, real-time social media and traditional data into actionable insights that inform reputation risk strategy, performance, audience engagement and social media visibility.What will you do?

  • Monitor social media channels and online forums for mentions of the company, the industry more broadly, and key stakeholders globally.
  • Monitor and track social media metrics and sentiment across various platforms globally to assess brand reputation and potential risks.
  • Collect, analyze, and interpret large volumes of social media data to identify trends, patterns, and potential reputation threats.
  • Develop and implement strategies to mitigate reputation risks on social media platforms.
  • Develop and maintain comprehensive dashboards and reports to visualize social media reputation data for stakeholders and management.
  • Create and deliver reports on social media reputation performance, including key performance indicators (KPIs) and risk metrics.
  • Utilize data analytics tools and techniques to perform in-depth analysis of social media conversations and user behavior related to brand reputation.
  • Identify and track emerging issues or crises on social media that could impact the organization’s reputation.
  • Collaborate with marketing, communications, and legal teams globally to address and respond to social media crises.
  • Create and maintain crisis communication plans for various social media scenarios.
  • Stay up-to-date with social media platform changes, industry trends, and best practices in online reputation management.

What do you need to succeed?

  • 2-3 years of experience in digital marketing, social media management or related roles.
  • Proven experience using and supporting social media tools/platforms like Hootsuite, Brandwatch, CISION, Meltwater or similar technologies
  • Bachelor’s degree in Communications, Digital Marketing, Public Relations, or a related field.
  • Hands-on experience with data-driven decision-making, analytics tools and reporting dashboards
  • Strong understanding of API’s, platform integrations and marketing technology ecosystems.
  • Understanding of the external environment and how it can influence brands and organizations.
  • Innovative problem-solving skills and excellent analytical abilities.
  • Strong communication and interpersonal skills, able to work collaboratively, develop solid relationships, manage differences, and influence change.
  • Strong organizational and project management skills, able to manage multiple projects and prioritize effectively.
  • Ability to deal with ambiguity be flexible and adaptive to change.
  • A capable decision-maker, ability to work independently and exercise judgement.
  • Superior attention to detail.

Unique Requirements:

  • Able to accommodate early morning and late evening meetings occasionally to support business partners in Asia time zones

What’s in it for you?

  • Hybrid work environment
  • A friendly, collaborative, and inclusive culture
  • 15 vacation days per year
  • Flexible Benefits from the day you join to meet the needs of you and your family
  • The opportunity to move along a variety of career paths with amazing networking potential
  • Access to our Global Learning Centre, available 24/7 for your learning needs
  • Wellness programs that support the three pillars of your health – mental, physical and financial

Recent Awards:

  • We are honoured to be recognized as a 2022, 2023 and 2024 Best Workplaces in Canada by Great Place to Work® Canada
  • Great Place to Work® list for Best Workplaces for #HybridWork 2022
  • Great Place to Work® list for Best Workplaces for Professional Development in Canada 2022
  • Named “Best Places to Work” by Glassdoor, 2021 and 2023

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to .We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.Salary Range: 58,000/58 000 – 97,000/97 000Job Category: CommunicationsPosting End Date: 13/07/2025

The company is seeking a Reputation Management Monitoring Specialist for a one-year contract, focusing on global social media activities. Key responsibilities include monitoring social media for mentions of the company, analyzing metrics and sentiment, identifying reputation risks, and generating reports. The role requires 2-3 years of experience in digital marketing or social media, proficiency with relevant tools, strong analytical skills, and effective communication abilities.

Benefits include a hybrid work environment, 15 vacation days, flexible benefits, and opportunities for professional growth. The company values diversity and inclusion, encouraging applications from varied backgrounds. The salary range for the position is between $58,000 to $97,000.

Reputation Management Monitoring and Reporting Specialist – Sun Life Financial – Toronto, ON

Company: Sun Life Financial

Location: Toronto, ON

Expected salary: $58000 – 97000 per year

Job date: Fri, 04 Jul 2025 00:17:43 GMT

Job description: You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:***Please note this is a 1-year contract opportunity***About the role:We’re seeking a detail-oriented, data-driven Reputation Management Monitoring Specialist to support our social media activity globally, including social listening, social monitoring, reporting and generating insights, building and maintaining dashboards, identifying trends and potential reputation risk, and creating regular and ad-hoc reports.Reporting to the AVP, Corporate Communications, you will play a key role in transforming raw, real-time social media and traditional data into actionable insights that inform reputation risk strategy, performance, audience engagement and social media visibility.What will you do?

  • Monitor social media channels and online forums for mentions of the company, the industry more broadly, and key stakeholders globally.
  • Monitor and track social media metrics and sentiment across various platforms globally to assess brand reputation and potential risks.
  • Collect, analyze, and interpret large volumes of social media data to identify trends, patterns, and potential reputation threats.
  • Develop and implement strategies to mitigate reputation risks on social media platforms.
  • Develop and maintain comprehensive dashboards and reports to visualize social media reputation data for stakeholders and management.
  • Create and deliver reports on social media reputation performance, including key performance indicators (KPIs) and risk metrics.
  • Utilize data analytics tools and techniques to perform in-depth analysis of social media conversations and user behavior related to brand reputation.
  • Identify and track emerging issues or crises on social media that could impact the organization’s reputation.
  • Collaborate with marketing, communications, and legal teams globally to address and respond to social media crises.
  • Create and maintain crisis communication plans for various social media scenarios.
  • Stay up-to-date with social media platform changes, industry trends, and best practices in online reputation management.

What do you need to succeed?

  • 2-3 years of experience in digital marketing, social media management or related roles.
  • Proven experience using and supporting social media tools/platforms like Hootsuite, Brandwatch, CISION, Meltwater or similar technologies
  • Bachelor’s degree in Communications, Digital Marketing, Public Relations, or a related field.
  • Hands-on experience with data-driven decision-making, analytics tools and reporting dashboards
  • Strong understanding of API’s, platform integrations and marketing technology ecosystems.
  • Understanding of the external environment and how it can influence brands and organizations.
  • Innovative problem-solving skills and excellent analytical abilities.
  • Strong communication and interpersonal skills, able to work collaboratively, develop solid relationships, manage differences, and influence change.
  • Strong organizational and project management skills, able to manage multiple projects and prioritize effectively.
  • Ability to deal with ambiguity be flexible and adaptive to change.
  • A capable decision-maker, ability to work independently and exercise judgement.
  • Superior attention to detail.

Unique Requirements:

  • Able to accommodate early morning and late evening meetings occasionally to support business partners in Asia time zones

What’s in it for you?

  • Hybrid work environment
  • A friendly, collaborative, and inclusive culture
  • 15 vacation days per year
  • Flexible Benefits from the day you join to meet the needs of you and your family
  • The opportunity to move along a variety of career paths with amazing networking potential
  • Access to our Global Learning Centre, available 24/7 for your learning needs
  • Wellness programs that support the three pillars of your health – mental, physical and financial

Recent Awards:

  • We are honoured to be recognized as a 2022, 2023 and 2024 Best Workplaces in Canada by Great Place to Work® Canada
  • Great Place to Work® list for Best Workplaces for #HybridWork 2022
  • Great Place to Work® list for Best Workplaces for Professional Development in Canada 2022
  • Named “Best Places to Work” by Glassdoor, 2021 and 2023

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to .We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.Salary Range: 58,000/58 000 – 97,000/97 000Job Category: CommunicationsPosting End Date: 13/07/2025

The company values individual uniqueness and offers a supportive environment where employees are motivated to excel. They seek a Reputation Management Monitoring Specialist for a one-year contract, responsible for managing global social media monitoring, reporting insights, identifying risks, and collaborating with various teams. Key qualifications include 2-3 years of relevant experience, proficiency in social media tools, and strong analytical skills.

Benefits include a hybrid work model, vacation days, flexible benefits, career development opportunities, and wellness programs. The organization is recognized for its inclusive culture and encourages diverse applicants. The salary range for the position is $58,000 to $97,000, and applications will be considered until July 13, 2025.

Ipsos – Research Analyst, Corporate Reputation – Toronto, ON

Company: Ipsos

Location: Toronto, ON

Job description: , business, communications, or related field Some experience in market research, marketing, communications or digital analytics… of quantitative, qualitative and digital data to help answer client business questions Preparing client deliverables (reports…
This content discusses the importance of having experience in market research, marketing, communications, or digital analytics in order to use quantitative, qualitative, and digital data to answer client business questions. It also emphasizes the need to prepare client deliverables, such as reports, based on the analysis of this data.
Job Description

Our company is seeking a highly motivated and detail-oriented individual to join our team as a Marketing Coordinator. In this role, you will be responsible for assisting with various marketing initiatives and campaigns to drive brand awareness and engagement.

Key responsibilities include:
– Collaborating with the marketing team to develop and implement marketing strategies
– Assisting in the creation of marketing materials, such as brochures, flyers, and social media posts
– Conducting market research and analyzing data to identify trends and opportunities
– Managing social media accounts and engaging with followers
– Coordinating with external vendors, agencies, and partners to execute marketing campaigns
– Tracking and reporting on the performance of marketing campaigns and initiatives
– Assisting with the organization of events, webinars, and other promotional activities

To be successful in this role, you should have a strong understanding of marketing principles and techniques, excellent communication skills, and the ability to work effectively in a fast-paced environment. A bachelor’s degree in marketing or a related field is required.

If you are passionate about marketing and looking for an opportunity to grow and develop your skills, we would love to hear from you. Apply now to join our dynamic team!

Expected salary: $55500 – 61000 per year

Job date: Fri, 28 Jun 2024 07:14:28 GMT

Product Marketing Manager, Brand and Reputation – Toronto, ON


Company: Google

Location: Toronto, ON

Job description: Minimum qualifications: Bachelor’s degree or equivalent practical experience 6 years of experience in marketing…) or a business product (Google Ads, AdSense, Google Marketing Platform, Analytics), you take part in a complete marketing experience…

Expected salary:

Job date: Thu, 27 Oct 2022 05:00:15 GMT

Apply for the job now!

Communications Advisor, Content & Social Media StrategySt. Michael's Hospital4.1Toronto, ON The Communications and Public Affairs Department is responsible for reputation management of our network, internal and external communications, branding and… 19 days ago·More…View all St. Michael's Hospital jobs – Toronto jobsSalary Search: Communications Advisor, Content & Social Media Strategy salaries in Toronto, ONSee popular questions & answers about St. Michael's Hospital

Unity Health Toronto, comprised of St. Joseph’s Health Centre, St. Michael’s Hospital and Providence Healthcare, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute through rehabilitation, palliative care and long-term care, while investing in world-class research and education.

The Communications and Public Affairs Department is responsible for reputation management of our network, internal and external communications, branding and marketing, media relations, digital media, government and stakeholder relations and community engagement.

The Communications Advisor is an integral member of the Communications and Public Affairs team, striving to build the network’s local, national and international reputation as a progressive leader in the treatment of critical care, serious illnesses, community health, rehab and complex continuing care, and research and education that impact patient care.

We are looking for a skilled, creative and motivated Communications Advisor to join our team. In this role, you will be largely responsible for planning, co-ordinating and producing content and campaigns for our social media and other content channels to help raise the profile of our network, our people and the services we provide. We’re looking for a self-motivated content creator who is full of ideas and not afraid to pick up the phone to find answers, interview about sensitive subjects and find that detail that makes a story sing. We’re looking for a critical thinker who can spot emerging trends and issues that will help us frame our story as a leader in health care. This position also supports internal communications as needed.

The Communications Advisor will report to the Manager of Media and Digital Strategy and work closely with our Senior Communication Advisors supporting our quality, research and education, and clinical portfolios across our network.


RESPONSIBILITIES:

  • Generate ideas, write and develop stories and campaigns that demonstrate the commitments in our Strategic Plan and promote our brand.
  • Oversee the daily scheduling and posting for our social media calendar.
  • Monitor our social media channels for emerging issues, including issues management
  • Respond in a professional and timely manner to requests and incoming questions from the public
  • Work with our media relations team to identify and pitch story ideas to journalists
  • Collect and analyze social media analytics to guide content strategy
  • Work collaboratively within the Communications and Public Affairs team, the Foundation and with other departments throughout the network.
  • Special projects and other strategic communication duties as assigned, including event support, producing internal communication assets, etc.
  • Act as the Communications & Public Affairs representative on a rotational basis after hours


QUALIFICATIONS:

  • Undergraduate degree/diploma in journalism, public relations, communications, or related area.
  • Minimum 2 to 5 years of experience required.
  • Demonstrated experience in successfully developing and implementing communication strategies, public awareness campaigns, corporate communications or news stories.
  • Strong, clear writer and editor; must have ability to ensure error-free materials.
  • Excellent verbal communication skills.
  • Experience with social media analytics; knowledge of Excel an asset.
  • A creative thinker with a keen eye for what makes a good story
  • Strong interpersonal skills and ability to build relationships with a variety of internal and external stakeholders, including executives, board members,
  • Results oriented, self-directed, and independent, with the ability to balance multifaceted projects and competing priorities.
  • Ability to work effectively under pressure; mature judgment for assessing difficult situations.
  • Outstanding organization and time management skills.
  • High energy, flexibility and the ability to work effectively in a fast-paced environment.

Communications Advisor, Content & Social Media Strategy


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