Senior Analyst, Channel Enablement – Tangerine – Scotiabank – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Wed, 18 Dec 2024 23:45:11 GMT

Job description: Requisition ID: 212435Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.The RoleContributes to the overall success of the Digital Channels Team, Tangerine Bank, in Canada, ensuring specific individual goals, plans, initiatives are delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.Is this role right for you? In this role, you will:

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Work closely with the Chatbot vendor to ensure the Roadmap has been clearly communicated and has the appropriate vendor support and commitment to delivery.
  • Analyze best practices, client feedback, new vendor offerings and learnings from metrics tracking and competitive analysis to recommend opportunities for improvements to the client experience, tools, etc.
  • Collaborate with Product, Projects, Contact Centre, Operations, Design and CX teams to develop change experience plans for new or changing client experiences: identify experience gaps, and advocate for less complexity and reduced customer effort whenever possible.
  • Receive requests for updates on Chatbot and self-serve content via a process defined by the team.
  • Collaborate with writing, translations, product, marketing, projects teams and the vendor to ensure content delivery on time.
  • Create and map the flows for the new content in the chatbot console, ensuring French and English language variations and utterances are accounted for.
  • Responsible for conducting content testing pre and post launch and perform ongoing content regression testing for Chatbot and FAQ.
  • Identify what makes change experiences negative for our clients (client feedback), always operating/moving constructively toward defining positive alternatives.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

  • University degree or minimum 3+ years related financial services experiences
  • Digital bank/channel support experience
  • Experience with Chatbot technology is an asset.
  • Subject-matter expertise across multiple channels and lines of business.
  • A passion for driving excellent client experiences.
  • Ability to work in a fast-paced, dynamic environment and manage multiple deliverables through effective prioritization.
  • Project management experience is an asset
  • Bilingual with French Language knowledge and business writing skills.

Location(s): Canada : New Brunswick : Moncton || Canada : Ontario : TorontoAt Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Tangerine is Canada’s top direct bank offering flexible banking options and award-winning client service. They prioritize helping Canadians live better lives and focus on making a difference in their communities. The Digital Channels Team role involves championing customer focus, collaborating with vendors, analyzing client feedback, and ensuring smooth operations. The ideal candidate has a university degree or 3+ years in financial services, digital banking experience, and proficiency with Chatbot technology. The position requires strong project management skills and the ability to work in a fast-paced environment. Bilingualism in French is also preferred. Tangerine is committed to creating an inclusive and accessible work environment for all employees.

Senior Analyst, Channel Enablement – Tangerine – Scotiabank – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Thu, 19 Dec 2024 06:07:36 GMT

Job description: Requisition ID: 212435Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.The RoleContributes to the overall success of the Digital Channels Team, Tangerine Bank, in Canada, ensuring specific individual goals, plans, initiatives are delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.Is this role right for you? In this role, you will:

  • Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
  • Work closely with the Chatbot vendor to ensure the Roadmap has been clearly communicated and has the appropriate vendor support and commitment to delivery.
  • Analyze best practices, client feedback, new vendor offerings and learnings from metrics tracking and competitive analysis to recommend opportunities for improvements to the client experience, tools, etc.
  • Collaborate with Product, Projects, Contact Centre, Operations, Design and CX teams to develop change experience plans for new or changing client experiences: identify experience gaps, and advocate for less complexity and reduced customer effort whenever possible.
  • Receive requests for updates on Chatbot and self-serve content via a process defined by the team.
  • Collaborate with writing, translations, product, marketing, projects teams and the vendor to ensure content delivery on time.
  • Create and map the flows for the new content in the chatbot console, ensuring French and English language variations and utterances are accounted for.
  • Responsible for conducting content testing pre and post launch and perform ongoing content regression testing for Chatbot and FAQ.
  • Identify what makes change experiences negative for our clients (client feedback), always operating/moving constructively toward defining positive alternatives.
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
  • Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
  • Champions a high-performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role? – We’d love to work with you if you have:

  • University degree or minimum 3+ years related financial services experiences
  • Digital bank/channel support experience
  • Experience with Chatbot technology is an asset.
  • Subject-matter expertise across multiple channels and lines of business.
  • A passion for driving excellent client experiences.
  • Ability to work in a fast-paced, dynamic environment and manage multiple deliverables through effective prioritization.
  • Project management experience is an asset
  • Bilingual with French Language knowledge and business writing skills.

Location(s): Canada : New Brunswick : Moncton || Canada : Ontario : TorontoAt Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Tangerine is Canada’s leading direct bank that offers flexible and accessible banking options, innovative products, and award-winning client service. The company is committed to helping Canadians live better lives and focuses on making a difference in their communities. The role being offered is for the Digital Channels Team at Tangerine Bank, where the successful candidate will contribute to the overall success of the team by championing a customer-focused culture, analyzing best practices, collaborating with various teams, and ensuring smooth operations. The ideal candidate should have a university degree or at least 3 years of related financial services experience, along with digital bank/channel support experience and knowledge of Chatbot technology. The role is located in New Brunswick or Toronto, and the company is committed to creating an inclusive and accessible environment for all employees.

Scotiabank – Velocity – Tangerine Marketing Internship/Co-op – Summer 2025 – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Mon, 16 Dec 2024 23:55:08 GMT

Job description: Requisition ID: 212955
Employee Referral Program – Potential Reward:Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.Term: May 2025 – August 2025Application Deadline: January 17th, 2025There’s no better way to kickstart your career than to do a co-op or internship with Tangerine! During your work term, you’ll have the opportunity to be part of a winning team, build your network, and discover what you love – all while getting paid to do it! There’s a place for every type of student at Tangerine and all that we ask for is that you have passion and strong AOO (Attitude, Ownership and Opportunity).Please follow the steps below to successfully apply:For students applying to our internship/co-op or new graduate programs, we do not require resumes! We believe in evaluating you through relationships over resumes and are focused on learning about who you are and what you’re interested in to uncover your true potential. Instead, we ask that as part of your application you complete the below:Step 1: Complete your PLUM Profile and save as a screenshot.Step 2: Complete a short one-way video interview .Step 3: Once you have completed your Plum Profile, one-way video interview, apply to the role on our website. Reminder: when the application asks for your resume, instead upload the screenshot of your PLUM Profile!Note: The one-way video interview & codility assessment for all our Velocity Technology Summer 2025 Internship applications are the same. You only need to complete this one!*To be considered for student opportunities at Scotiabank, Tangerine, and MD Financial you must complete all steps above.The Velocity Program is not your average internship or co-op! This is a customized experience that focuses on providing you with the development and tools you need to grow your career. After successfully completing a co-op or internship with top performance, we will work with you to establish your future placements. As a result, you will get to learn, grow, and experiment within different areas of both Scotiabank and Tangerine!Is this role right for you? In this role, you will:Support team by planning and coordinating day to day activities and provide any additional support.Assist in development of report to share with internal and external partnersSummarize results and highlight wins and key opportunities of bank initiativesAnalyze results/ findings for process improvementsEnsure accuracy in all documentations and deliverablesWork with internal and external stakeholders to ensure timelines/work back schedules are respected for on time deliveryDo you have the skills and requirements that will enable you to succeed in this role? – We’d love to work with you if:You are currently enrolled in post-secondary education.You pride yourself on thinking outside of the box and bring in ground-breaking ideas to the team.You have a natural curiosity and awareness about current market and business trends.You enjoy being involved in extracurricular activities such as conferences, clubs, and competitions and/or hackathons.You love to learn and envision yourself working for an international organization that heavily invests in your future.What’s in it for you?You’ll be part of a diverse, collaborative, innovative, and high-performing team.In-depth training to prepare you for the role, as well as ongoing coaching and feedback to help you succeed!Exclusive student events such as Scotia Student Day, Lunch & Learns, leadership panels, and much more!Bank-wide orientation to learn more about Scotiabank and gain exposure to senior leadership across the organization.Location(s): Canada : Ontario : TorontoAt Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Scotiabank – Velocity – Tangerine Marketing Internship/Co-op – Summer 2025 – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Tue, 17 Dec 2024 00:56:36 GMT

Job description: Requisition ID: 212955
Employee Referral Program – Potential Reward:Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.Term: May 2025 – August 2025Application Deadline: January 17th, 2025There’s no better way to kickstart your career than to do a co-op or internship with Tangerine! During your work term, you’ll have the opportunity to be part of a winning team, build your network, and discover what you love – all while getting paid to do it! There’s a place for every type of student at Tangerine and all that we ask for is that you have passion and strong AOO (Attitude, Ownership and Opportunity).Please follow the steps below to successfully apply:For students applying to our internship/co-op or new graduate programs, we do not require resumes! We believe in evaluating you through relationships over resumes and are focused on learning about who you are and what you’re interested in to uncover your true potential. Instead, we ask that as part of your application you complete the below:Step 1: Complete your PLUM Profile and save as a screenshot.Step 2: Complete a short one-way video interview .Step 3: Once you have completed your Plum Profile, one-way video interview, apply to the role on our website. Reminder: when the application asks for your resume, instead upload the screenshot of your PLUM Profile!Note: The one-way video interview & codility assessment for all our Velocity Technology Summer 2025 Internship applications are the same. You only need to complete this one!*To be considered for student opportunities at Scotiabank, Tangerine, and MD Financial you must complete all steps above.The Velocity Program is not your average internship or co-op! This is a customized experience that focuses on providing you with the development and tools you need to grow your career. After successfully completing a co-op or internship with top performance, we will work with you to establish your future placements. As a result, you will get to learn, grow, and experiment within different areas of both Scotiabank and Tangerine!Is this role right for you? In this role, you will:Support team by planning and coordinating day to day activities and provide any additional support.Assist in development of report to share with internal and external partnersSummarize results and highlight wins and key opportunities of bank initiativesAnalyze results/ findings for process improvementsEnsure accuracy in all documentations and deliverablesWork with internal and external stakeholders to ensure timelines/work back schedules are respected for on time deliveryDo you have the skills and requirements that will enable you to succeed in this role? – We’d love to work with you if:You are currently enrolled in post-secondary education.You pride yourself on thinking outside of the box and bring in ground-breaking ideas to the team.You have a natural curiosity and awareness about current market and business trends.You enjoy being involved in extracurricular activities such as conferences, clubs, and competitions and/or hackathons.You love to learn and envision yourself working for an international organization that heavily invests in your future.What’s in it for you?You’ll be part of a diverse, collaborative, innovative, and high-performing team.In-depth training to prepare you for the role, as well as ongoing coaching and feedback to help you succeed!Exclusive student events such as Scotia Student Day, Lunch & Learns, leadership panels, and much more!Bank-wide orientation to learn more about Scotiabank and gain exposure to senior leadership across the organization.Location(s): Canada : Ontario : TorontoAt Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Scotiabank – Velocity – Tangerine Client Solutions (Product) Internship/Co-op – Summer 2025 – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Mon, 16 Dec 2024 23:48:09 GMT

Job description: Requisition ID: 212954
Employee Referral Program – Potential Reward:Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.Term: May 2025 – August 2025Application Deadline: January 17th, 2025There’s no better way to kickstart your career than to do a co-op or internship with Tangerine! During your work term, you’ll have the opportunity to be part of a winning team, build your network, and discover what you love – all while getting paid to do it! There’s a place for every type of student at Tangerine and all that we ask for is that you have passion and strong AOO (Attitude, Ownership and Opportunity).Please follow the steps below to successfully apply:Step 1: Complete your PLUM Profile and save as a screenshot.Step 2: Complete a short one-way video interview .Step 3: Once you have completed your Plum Profile, one-way video interview, apply to the role on our website. Reminder: when the application asks for your resume, instead upload the screenshot of your PLUM Profile!Note: The one-way video interview & codility assessment for all our Velocity Technology Summer 2025 Internship applications are the same. You only need to complete this one!*To be considered for student opportunities at Scotiabank, Tangerine, and MD Financial you must complete all steps above.The Velocity Program is not your average internship or co-op! This is a customized experience that focuses on providing you with the development and tools you need to grow your career. After successfully completing a co-op or internship with top performance, we will work with you to establish your future placements. As a result, you will get to learn, grow, and experiment within different areas of both Scotiabank and Tangerine!Is this role right for you? In this role, you will:Be working and partnering with multiple stakeholders within the bank and teams such as contact centres, clients, internal operations teams etc.Dive deep into process mapping and gap analysis for client related issues and help find solutions.Provide recommendations for improvements to processes and procedures that drives operational excellence or a more amazing client experienceDefine the scope and the metrics to confirm success for initiatives in collaboration with stakeholders.You will help support with a larger scope of team wide projects and initiatives as needed.Do you have the skills and requirements that will enable you to succeed in this role? – We’d love to work with you if:You are currently enrolled in post-secondary education.You love to learn and envision yourself working for an international organization that heavily invests in your future.You enjoy being involved in extracurricular activities such as conferences, clubs, and competitions and/or hackathons.You have knowledge in Microsoft Excel and PowerPoint.You have the ability to research, analyze and prepare a report.You have Knowledge in SQL series, although not a requirement.You are analytical, detailed oriented with strong written and verbal skills.You can work on multiple initiatives at the same time.What’s in it for you?You’ll be part of a diverse, collaborative, innovative, and high-performing team.In-depth training to prepare you for the role, as well as ongoing coaching and feedback to help you succeed!Exclusive student events such as Scotia Student Day, Lunch & Learns, leadership panels, and much more!Bank-wide orientation to learn more about Scotiabank and gain exposure to senior leadership across the organization.You’ll learn about different areas and processes in the bank and how the various functions work.You will have exposure to stakeholders within and outside of the teamYou will have the opportunity to learn and collaborate with projects/initiatives within the operations team.You will have the opportunity to learn new systems such as chatbot, IVR (interactive telephony system) which are AI based and help develop these tools.Location(s): Canada : Ontario : TorontoAt Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Scotiabank – Velocity – Tangerine Client Solutions (Product) Internship/Co-op – Summer 2025 – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Tue, 17 Dec 2024 06:10:23 GMT

Job description: Requisition ID: 212954
Employee Referral Program – Potential Reward:Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.Term: May 2025 – August 2025Application Deadline: January 17th, 2025There’s no better way to kickstart your career than to do a co-op or internship with Tangerine! During your work term, you’ll have the opportunity to be part of a winning team, build your network, and discover what you love – all while getting paid to do it! There’s a place for every type of student at Tangerine and all that we ask for is that you have passion and strong AOO (Attitude, Ownership and Opportunity).Please follow the steps below to successfully apply:Step 1: Complete your PLUM Profile and save as a screenshot.Step 2: Complete a short one-way video interview .Step 3: Once you have completed your Plum Profile, one-way video interview, apply to the role on our website. Reminder: when the application asks for your resume, instead upload the screenshot of your PLUM Profile!Note: The one-way video interview & codility assessment for all our Velocity Technology Summer 2025 Internship applications are the same. You only need to complete this one!*To be considered for student opportunities at Scotiabank, Tangerine, and MD Financial you must complete all steps above.The Velocity Program is not your average internship or co-op! This is a customized experience that focuses on providing you with the development and tools you need to grow your career. After successfully completing a co-op or internship with top performance, we will work with you to establish your future placements. As a result, you will get to learn, grow, and experiment within different areas of both Scotiabank and Tangerine!Is this role right for you? In this role, you will:Be working and partnering with multiple stakeholders within the bank and teams such as contact centres, clients, internal operations teams etc.Dive deep into process mapping and gap analysis for client related issues and help find solutions.Provide recommendations for improvements to processes and procedures that drives operational excellence or a more amazing client experienceDefine the scope and the metrics to confirm success for initiatives in collaboration with stakeholders.You will help support with a larger scope of team wide projects and initiatives as needed.Do you have the skills and requirements that will enable you to succeed in this role? – We’d love to work with you if:You are currently enrolled in post-secondary education.You love to learn and envision yourself working for an international organization that heavily invests in your future.You enjoy being involved in extracurricular activities such as conferences, clubs, and competitions and/or hackathons.You have knowledge in Microsoft Excel and PowerPoint.You have the ability to research, analyze and prepare a report.You have Knowledge in SQL series, although not a requirement.You are analytical, detailed oriented with strong written and verbal skills.You can work on multiple initiatives at the same time.What’s in it for you?You’ll be part of a diverse, collaborative, innovative, and high-performing team.In-depth training to prepare you for the role, as well as ongoing coaching and feedback to help you succeed!Exclusive student events such as Scotia Student Day, Lunch & Learns, leadership panels, and much more!Bank-wide orientation to learn more about Scotiabank and gain exposure to senior leadership across the organization.You’ll learn about different areas and processes in the bank and how the various functions work.You will have exposure to stakeholders within and outside of the teamYou will have the opportunity to learn and collaborate with projects/initiatives within the operations team.You will have the opportunity to learn new systems such as chatbot, IVR (interactive telephony system) which are AI based and help develop these tools.Location(s): Canada : Ontario : TorontoAt Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Senior Manager, Projects Governance, Finance – Tangerine – Scotiabank – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Thu, 14 Nov 2024 05:36:47 GMT

Job description: cost management, reporting, forecasting and financial governance of Tangerine’s Project Portfolio (Strategic Investment… resource estimates) Ensure the accuracy, reliability, and timeliness of Tangerine project reporting (actuals, forecast…

Senior Manager, Projects Governance, Finance – Tangerine – Scotiabank – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Wed, 13 Nov 2024 23:23:44 GMT

Job description: cost management, reporting, forecasting and financial governance of Tangerine’s Project Portfolio (Strategic Investment… resource estimates) Ensure the accuracy, reliability, and timeliness of Tangerine project reporting (actuals, forecast…

Senior Manager, Projects & Governance – Tangerine – Scotiabank – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Tue, 05 Nov 2024 23:06:04 GMT

Job description: and financial governance of Tangerine’s Project Portfolio (Strategic Investment Pool, or SIP), including fixed capacity projects…, and timeliness of Tangerine project reporting (actuals, forecast, and budget), including projects executed with fixed capacity Lead…

Senior Manager, Projects & Governance – Tangerine – Scotiabank – Toronto, ON

Company: Scotiabank

Location: Toronto, ON

Expected salary:

Job date: Tue, 05 Nov 2024 23:19:04 GMT

Job description: and financial governance of Tangerine’s Project Portfolio (Strategic Investment Pool, or SIP), including fixed capacity projects…, and timeliness of Tangerine project reporting (actuals, forecast, and budget), including projects executed with fixed capacity Lead…