Texada Software – Customer Support Coordinator – Ontario

Company: Texada Software

Location: Ontario

Expected salary:

Job date: Wed, 30 Jul 2025 22:31:39 GMT

Job description: Job DescriptionTexada is seeking a highly motivated, customer focused individual to join our Customer Support team in Canada to support our customers in Australia and New Zealand, working in North American Eastern Time: 6pm-3:00am with 30 minute lunch and 2x 15 minute breaks. Some of Texada’s biggest and most strategic customers are based in Australia, this is a position with significant impact on how Texada is viewed by our customers and has significant visibility within the organization. The ideal candidate will have strong problem solving skills, a great appetite to learn and good communication skills. Heavy Equipment dealership experience is not required but highly valued. You will work in a fast-paced environment with a large group of software professionals to support state-of-the-art web and mobile applications for our customers.Strategic ValueCustomer Support Coordinators engage with internal and external customers to support, configure and expand our software applications. Providing a hands-on approach you will answer and report on customer interactions through a ticket system, leverage and expand a knowledge base, build relationships with customers and coordinate with subject matter experts to deliver helpful and informative customer experiences.Work location and travel

  • This position is available at our office at Mississauga, ON, Canada.
  • Remote work becomes available once trained on our products and processes for 4 weeks at the manager’s discretion.
  • Candidates should be authorized to work in Canada without restriction or sponsorship.

How you will be contributing

  • Communicating with Customers via tickets, phone, email and virtual meetings to support their business processes through the use of our applications
  • Troubleshooting Customer issues within our applications to determine next steps
  • Meeting with customers to review their situation and coach them on best use of our software
  • Researching past issues to inform current tickets
  • Working with internal teams to advocate for customer priorities
  • Managing incidents by helping to coordinate attention on the incident and communicating to the customer updates as they happen
  • Creating training documentation and Knowledge Articles to help deflect new customer cases
  • Follow company policies and procedures for creating, scrubbing, updating, escalating, transitioning and closing customer cases
  • Identify ticket trends and work to maintain resolution times
  • Work within team circles on internal and external projects
  • Perform application tests to identify issues and understand customer workflows
  • Learn our applications and the business of our customers to become valuable and qualified for further internal positions within our company
  • Contribute to other assigned projects

What we are hoping to find in your background

  • Experience that demonstrates your ability to communicate well with customers and recognize the right opportunities to communicate
  • Experience in problem solving complex or lengthy issues
  • Experience supporting software and working with customers is valuable.
  • Proficiency in using AI tools to enhance content creation, personalize messaging, and improve workflow efficiency.

How to grab our attention

  • Have either heavy equipment industry background, or rental industry background, or dealership experience
  • Accounting knowledge or background is valuable.
  • Show us you are detail oriented.
  • Demonstrate to us your ability to solve interesting problems.

Competencies for Success

  • Patience and curiosity while troubleshooting complex issues
  • Experience in supporting clients as a primary contact or lead using phone and/or email
  • Demonstrate initiative, a willingness to learn new skills and the capacity to take on increasingly challenging projects
  • Motivated, comfortable working independently and in team-based environments
  • Professional and clear communication skills, both written and verbal
  • Ability to manage multiple tasks and projects
  • Knowledge of support tools such as ticketing systems, Jira, Knowledge Bases
  • Efficiency and empathy in managing customer expectations through SLA based targets
  • Knowing our products is not required, we can teach you that

Who you will be working forServing leading equipment dealers and rental houses in North America, Australia & New Zealand, and Europe, Texada Software specializes in SaaS solutions tailored for the equipment rental, sales, and service industries. Established in 1984, the company leverages extensive industry experience to offer a comprehensive platform that manages the entire equipment lifecycle. This includes everything from customer relationship management and service delivery to inventory and rental asset management. Texada’s software facilitates efficient operations across multiple facets of business management, streamlining processes such as equipment rental, service management, and sales productivity through innovative tools and features designed to enhance customer engagement and operational efficiency.At Texada We Are…Purposeful, Passionate, and Proud: We are here to make a difference – to our industry, our customers, and to each other.Innovators & Learners: We innovate our products and our company. Our innovation involves trying new things, that sometimes work well and other times doesn’t. As we try we learn, and as long as we learn we are succeeding.Driven to improve, not to be perfect: We are fanatical about improving our products and our company. Our bias is for improvement, not perfection. “Most Improved” is our favorite award.Delivering our Long-term Vision Today: We have a long-term vision for transformation in our industry. Our vision is for the long term, but we are impatient to bring it to life. We find ways bring our vision to life today.PowerfulTogether: We recognize that while we are built from different people and cultures we are better and stronger together. We embrace our diversity with a firm commitment to being PowerfulTogether.We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.Texada is committed to Employment Equity and encourages applications from every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity.Texada fosters an inclusive and accessible environment. If you need assistance or accommodation during the recruitment process, you may contact us during the interview process and we will work with you to support your request.

Texada Software – Sales Development Representative – Toronto, ON

Company: Texada Software

Location: Toronto, ON

Expected salary:

Job date: Thu, 31 Jul 2025 02:08:57 GMT

Job description: Job DescriptionAre you ready to launch your sales career in tech? As a Sales Development Representative (SDR) at Texada Software, you’ll be on the front lines of our growth engine, sparking new conversations with equipment dealerships and rental businesses across North America.Texada’s Growth Platform gives customers the tools they need to grow their sales, rentals, and service business all in one place. You’ll connect with new prospects, showing them how Texada can solve real growth challenges, and create new opportunities for our sales team to close deals.As you become an Texada aficionado with deep knowledge and understanding of our tools and services you will play a significant part in growing our customer base, both in the heavy equipment dealership space and heavy equipment rental industry. If you are seeking to pursue your sales aspirations, then we encourage you to apply. As a hunter, you will create the spark between prospects and our products to support our Sales Executives. Our data driven metrics and marketing automation tools will assist you in achieving your revenue targets.Strategic ValueIncrease Texada presence and profitability within the equipment market segment by:

  • Meeting or exceeding projected revenue goals
  • Landing new logo customers for Texada offerings
  • Identifying potential cross-sell opportunities within existing accounts
  • Working with delivery and customer success to ensure high customer satisfaction

Work location and travel

  • Remote/Hybrid work environment (primarily remote work with occasional travel to Mississauga office).
  • Candidates should be authorized to work in Canada without restriction or sponsorship.

How you will be contributing

  • Follow-up on inbound marketing leads and identify qualified opportunities
  • Create target prospects lists and nurture raw leads to Marketing Qualified Leads (MQLs)
  • Qualifying inbound leads (60% of monthly targets) to generate Sales Qualified Leads (SQLs) using a scorecard process and seeking out outbound opportunities (40% of monthly targets)
  • Cold call into prospects generated by variety of outside sources
  • Profile strategic accounts by identifying key individuals, researching and obtaining business requirements, and presenting solutions to begin sales cycle
  • Educate and develop prospects leading to hand-off to sales teams
  • Nurture new marketing leads by educating and developing prospects
  • Set up Discovery calls when a lead reaches a qualified stage
  • Ensure successful follow through of sales cycle by maintaining accurate activity and lead qualification information in our CRM (Hubspot)
  • Utilize CRM to track key metrics, aiding in decision making and resource allocation; Identify, approach, and initiate businesses we can add value through our products and services
  • Lead or participate in other assigned projects

What we are hoping to find in your background

  • Bachelor’s degree from an accredited college or university
  • Preferred: Experience in an outbound software sales environment; success with technical sales over the phone, video conferences, and in person
  • Background in technology sales or lead generation is a plus
  • Prior success in quota driven sales environment a plus
  • Experience using HubSpot (or comparable CRMs) is an asset
  • Proficiency in using AI tools to enhance content creation, personalize messaging, and improve workflow efficiency.

How to grab our attention

  • Passion for building trust and leveraging relationships into business solutions
  • Critical thinking, effective team collaboration
  • Ability to take initiative, be resourceful, be proactive and tackle difficult situations
  • Working knowledge of asset management or the heavy equipment rental/dealer industry software is a plus

Competencies for Success

  • Drive attendance for webinars and live seminars, set meetings for conferences
  • Collaborate with sales and marketing team members on strategic sales
  • Become knowledgeable on the industries in which we serve, namely Heavy Equipment Sales and Rental – knowing the landscape across North America and identifying areas where we can become industry partners.
  • Provide robust forecasting for current and new accounts, to aid in decision-making and resource allocation of the organization.
  • Become a primary contributor and leader in strategic thinking and discussion on sales

Who you will be working forServing leading equipment dealers and rental houses in North America, Australia & New Zealand, and Europe, Texada Software specializes in SaaS solutions tailored for the equipment rental, sales, and service industries. Established in 1984, the company leverages extensive industry experience to offer a comprehensive growth platform that manages the entire equipment lifecycle. This includes everything from customer relationship management and service delivery to inventory and rental asset management. Texada’s software facilitates efficient operations across multiple facets of business management, streamlining processes such as equipment rental, service management, and sales productivity through innovative tools and features designed to enhance customer engagement and operational efficiency.At Texada We Are…Purposeful, Passionate, and Proud: We are here to make a difference – to our industry, our customers, and to each other.Innovators & Learners: We innovate our products and our company. Our innovation involves trying new things, that sometimes work well and other times doesn’t. As we try we learn, and as long as we learn we are succeeding.Driven to improve, not to be perfect: We are fanatical about improving our products and our company. Our bias is for improvement, not perfection. “Most Improved” is our favorite award.Delivering our Long-term Vision Today: We have a long-term vision for transformation in our industry. Our vision is for the long term, but we are impatient to bring it to life. We find ways bring our vision to life today.PowerfulTogether: We recognize that while we are built from different people and cultures we are better and stronger together. We embrace our diversity with a firm commitment to being PowerfulTogether.We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.Texada is committed to Employment Equity and encourages applications from every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity.Texada fosters an inclusive and accessible environment. If you need assistance or accommodation during the recruitment process, you may contact us during the interview process and we will work with you to support your request.

Texada Software – Director of Customer Delivery – Toronto, ON

Company: Texada Software

Location: Toronto, ON

Expected salary:

Job date: Wed, 30 Jul 2025 23:33:57 GMT

Job description: Position SummaryTexada Software is seeking a dynamic Director of Customer Delivery to lead our critical post-sales customer engagement functions. This role blends strategy with operational leadership to manage and scale our teams of Consultants and Project Managers while ensuring timely, high-quality customer onboarding and long-term service success.You will own our professional services delivery model, balancing strategy, people, and execution. This role is instrumental in driving time to value, ensuring project profitability, managing risk and escalations, and delivering a seamless onboarding experience that fuels adoption, retention, and customer satisfaction.How you will be contributingStrategic Leadership

  • Develop and own the vision and strategy for onboarding and services delivery at Texada.
  • Align team objectives with company growth goals, including service revenue, delivery quality, and customer satisfaction metrics.
  • Champion operational excellence and scalability across all delivery motions.

People & Team Management

  • Lead and coach a high-performing team of Consultants and Project Managers across multiple regions.
  • Support career development, skills enhancement, hiring, and succession planning.
  • Foster a culture of accountability, learning, and customer-centric thinking.

Project & Onboarding Delivery

  • Oversee the end-to-end execution of customer onboarding and implementation projects.
  • Ensure predictable, on-time delivery and alignment to customer outcomes.
  • Define and improve project governance processes, including kickoffs, UAT, and go-lives.
  • Manage milestones & budget achievement based on PS Billings

Risk, Escalation & Quality Management

  • Proactively identify and mitigate delivery risks across the project portfolio.
  • Own the customer escalation path for Services and Onboarding.
  • Monitor project health and champion intervention strategies as needed.

Process & Continuous Improvement

  • Establish scalable methodologies, checklists, tools, and playbooks to improve onboarding velocity and consultant effectiveness.
  • Partner with cross-functional teams (Sales, Product, Support, Finance) to create a seamless customer journey.
  • Embed feedback loops for continuous improvement of service offerings and delivery quality.

Metrics & Accountability

  • Track and report on key performance indicators including:
  • Billable utilization
  • Time to value
  • Services revenue
  • Go-live success rates
  • UAT duration
  • Customer satisfaction
  • Use data to inform decision-making and optimize performance.

Work location and travel

  • Remote/Hybrid work environment (primarily remote work with occasional travel to Mississauga office).
  • Up to 25% travel required
  • Candidates should be authorized to work in Canada without restriction or sponsorship.

What we are hoping to find in your background

  • 7-10 years of experience leading Project Management, Services or Onboarding teams within a global SaaS business.
  • Demonstrated ability to scale service delivery organizations through growth.
  • Deep understanding of onboarding, project management, and customer enablement best practices.
  • Strong commercial acumen with experience managing services revenue targets.
  • Exceptional interpersonal and communication skills with a bias for proactive leadership and cross-functional collaboration.
  • Experience managing global, distributed teams and customer portfolios.
  • Comfortable with tools, dashboards, and KPIs – with a passion for improvement and insight-driven action.
  • Proactive about leveraging new technologies like AI to improve velocity & deliver a better overall customer experience.
  • Advanced ability to leverage AI tools for data analysis, content strategy, and/or code generation to support decision-making and optimize performance

How to grab our attention

  • Experience working with Equipment Manufacturers (Caterpillar, John Deere, Kubota)
  • Leadership of ERP implementations
  • Use of tools like JIRA, Hubspot, Google Suite

Who you will be working forServing leading equipment dealers and rental houses in North America, Australia & New Zealand, and Europe, Texada Software specializes in SaaS solutions tailored for the equipment rental, sales, and service industries. Established in 1984, the company leverages extensive industry experience to offer a comprehensive growth platform that manages the entire equipment lifecycle. This includes everything from customer relationship management and service delivery to inventory and rental asset management. Texada’s software facilitates efficient operations across multiple facets of business management, streamlining processes such as equipment rental, service management, and sales productivity through innovative tools and features designed to enhance customer engagement and operational efficiency.At Texada We Are…Purposeful, Passionate, and Proud: We are here to make a difference – to our industry, our customers, and to each other.Innovators & Learners: We innovate our products and our company. Our innovation involves trying new things, that sometimes work well and other times doesn’t. As we try we learn, and as long as we learn we are succeeding.Driven to improve, not to be perfect: We are fanatical about improving our products and our company. Our bias is for improvement, not perfection. “Most Improved” is our favorite award.Delivering our Long-term Vision Today: We have a long-term vision for transformation in our industry. Our vision is for the long term, but we are impatient to bring it to life. We find ways bring our vision to life today.PowerfulTogether: We recognize that while we are built from different people and cultures we are better and stronger together. We embrace our diversity with a firm commitment to being PowerfulTogether.We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.Texada is committed to Employment Equity and encourages applications from every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity.Texada fosters an inclusive and accessible environment. If you need assistance or accommodation during the recruitment process, you may contact us during the interview process and we will work with you to support your request.

Texada Software – Sales Development Representative – Ontario

Company: Texada Software

Location: Ontario

Expected salary:

Job date: Thu, 31 Jul 2025 22:37:30 GMT

Job description: Job DescriptionAre you ready to launch your sales career in tech? As a Sales Development Representative (SDR) at Texada Software, you’ll be on the front lines of our growth engine, sparking new conversations with equipment dealerships and rental businesses across North America.Texada’s Growth Platform gives customers the tools they need to grow their sales, rentals, and service business all in one place. You’ll connect with new prospects, showing them how Texada can solve real growth challenges, and create new opportunities for our sales team to close deals.As you become an Texada aficionado with deep knowledge and understanding of our tools and services you will play a significant part in growing our customer base, both in the heavy equipment dealership space and heavy equipment rental industry. If you are seeking to pursue your sales aspirations, then we encourage you to apply. As a hunter, you will create the spark between prospects and our products to support our Sales Executives. Our data driven metrics and marketing automation tools will assist you in achieving your revenue targets.Strategic ValueIncrease Texada presence and profitability within the equipment market segment by:

  • Meeting or exceeding projected revenue goals
  • Landing new logo customers for Texada offerings
  • Identifying potential cross-sell opportunities within existing accounts
  • Working with delivery and customer success to ensure high customer satisfaction

Work location and travel

  • Remote/Hybrid work environment (primarily remote work with occasional travel to Mississauga office).
  • Candidates should be authorized to work in Canada without restriction or sponsorship.

How you will be contributing

  • Follow-up on inbound marketing leads and identify qualified opportunities
  • Create target prospects lists and nurture raw leads to Marketing Qualified Leads (MQLs)
  • Qualifying inbound leads (60% of monthly targets) to generate Sales Qualified Leads (SQLs) using a scorecard process and seeking out outbound opportunities (40% of monthly targets)
  • Cold call into prospects generated by variety of outside sources
  • Profile strategic accounts by identifying key individuals, researching and obtaining business requirements, and presenting solutions to begin sales cycle
  • Educate and develop prospects leading to hand-off to sales teams
  • Nurture new marketing leads by educating and developing prospects
  • Set up Discovery calls when a lead reaches a qualified stage
  • Ensure successful follow through of sales cycle by maintaining accurate activity and lead qualification information in our CRM (Hubspot)
  • Utilize CRM to track key metrics, aiding in decision making and resource allocation; Identify, approach, and initiate businesses we can add value through our products and services
  • Lead or participate in other assigned projects

What we are hoping to find in your background

  • Bachelor’s degree from an accredited college or university
  • Preferred: Experience in an outbound software sales environment; success with technical sales over the phone, video conferences, and in person
  • Background in technology sales or lead generation is a plus
  • Prior success in quota driven sales environment a plus
  • Experience using HubSpot (or comparable CRMs) is an asset
  • Proficiency in using AI tools to enhance content creation, personalize messaging, and improve workflow efficiency.

How to grab our attention

  • Passion for building trust and leveraging relationships into business solutions
  • Critical thinking, effective team collaboration
  • Ability to take initiative, be resourceful, be proactive and tackle difficult situations
  • Working knowledge of asset management or the heavy equipment rental/dealer industry software is a plus

Competencies for Success

  • Drive attendance for webinars and live seminars, set meetings for conferences
  • Collaborate with sales and marketing team members on strategic sales
  • Become knowledgeable on the industries in which we serve, namely Heavy Equipment Sales and Rental – knowing the landscape across North America and identifying areas where we can become industry partners.
  • Provide robust forecasting for current and new accounts, to aid in decision-making and resource allocation of the organization.
  • Become a primary contributor and leader in strategic thinking and discussion on sales

Who you will be working forServing leading equipment dealers and rental houses in North America, Australia & New Zealand, and Europe, Texada Software specializes in SaaS solutions tailored for the equipment rental, sales, and service industries. Established in 1984, the company leverages extensive industry experience to offer a comprehensive growth platform that manages the entire equipment lifecycle. This includes everything from customer relationship management and service delivery to inventory and rental asset management. Texada’s software facilitates efficient operations across multiple facets of business management, streamlining processes such as equipment rental, service management, and sales productivity through innovative tools and features designed to enhance customer engagement and operational efficiency.At Texada We Are…Purposeful, Passionate, and Proud: We are here to make a difference – to our industry, our customers, and to each other.Innovators & Learners: We innovate our products and our company. Our innovation involves trying new things, that sometimes work well and other times doesn’t. As we try we learn, and as long as we learn we are succeeding.Driven to improve, not to be perfect: We are fanatical about improving our products and our company. Our bias is for improvement, not perfection. “Most Improved” is our favorite award.Delivering our Long-term Vision Today: We have a long-term vision for transformation in our industry. Our vision is for the long term, but we are impatient to bring it to life. We find ways bring our vision to life today.PowerfulTogether: We recognize that while we are built from different people and cultures we are better and stronger together. We embrace our diversity with a firm commitment to being PowerfulTogether.We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.Texada is committed to Employment Equity and encourages applications from every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity.Texada fosters an inclusive and accessible environment. If you need assistance or accommodation during the recruitment process, you may contact us during the interview process and we will work with you to support your request.

Texada Software – Director of Customer Delivery – Ontario

Company: Texada Software

Location: Ontario

Expected salary:

Job date: Fri, 01 Aug 2025 22:58:20 GMT

Job description: Position SummaryTexada Software is seeking a dynamic Director of Customer Delivery to lead our critical post-sales customer engagement functions. This role blends strategy with operational leadership to manage and scale our teams of Consultants and Project Managers while ensuring timely, high-quality customer onboarding and long-term service success.You will own our professional services delivery model, balancing strategy, people, and execution. This role is instrumental in driving time to value, ensuring project profitability, managing risk and escalations, and delivering a seamless onboarding experience that fuels adoption, retention, and customer satisfaction.How you will be contributingStrategic Leadership

  • Develop and own the vision and strategy for onboarding and services delivery at Texada.
  • Align team objectives with company growth goals, including service revenue, delivery quality, and customer satisfaction metrics.
  • Champion operational excellence and scalability across all delivery motions.

People & Team Management

  • Lead and coach a high-performing team of Consultants and Project Managers across multiple regions.
  • Support career development, skills enhancement, hiring, and succession planning.
  • Foster a culture of accountability, learning, and customer-centric thinking.

Project & Onboarding Delivery

  • Oversee the end-to-end execution of customer onboarding and implementation projects.
  • Ensure predictable, on-time delivery and alignment to customer outcomes.
  • Define and improve project governance processes, including kickoffs, UAT, and go-lives.
  • Manage milestones & budget achievement based on PS Billings

Risk, Escalation & Quality Management

  • Proactively identify and mitigate delivery risks across the project portfolio.
  • Own the customer escalation path for Services and Onboarding.
  • Monitor project health and champion intervention strategies as needed.

Process & Continuous Improvement

  • Establish scalable methodologies, checklists, tools, and playbooks to improve onboarding velocity and consultant effectiveness.
  • Partner with cross-functional teams (Sales, Product, Support, Finance) to create a seamless customer journey.
  • Embed feedback loops for continuous improvement of service offerings and delivery quality.

Metrics & Accountability

  • Track and report on key performance indicators including:
  • Billable utilization
  • Time to value
  • Services revenue
  • Go-live success rates
  • UAT duration
  • Customer satisfaction
  • Use data to inform decision-making and optimize performance.

Work location and travel

  • Remote/Hybrid work environment (primarily remote work with occasional travel to Mississauga office).
  • Up to 25% travel required
  • Candidates should be authorized to work in Canada without restriction or sponsorship.

What we are hoping to find in your background

  • 7-10 years of experience leading Project Management, Services or Onboarding teams within a global SaaS business.
  • Demonstrated ability to scale service delivery organizations through growth.
  • Deep understanding of onboarding, project management, and customer enablement best practices.
  • Strong commercial acumen with experience managing services revenue targets.
  • Exceptional interpersonal and communication skills with a bias for proactive leadership and cross-functional collaboration.
  • Experience managing global, distributed teams and customer portfolios.
  • Comfortable with tools, dashboards, and KPIs – with a passion for improvement and insight-driven action.
  • Proactive about leveraging new technologies like AI to improve velocity & deliver a better overall customer experience.
  • Advanced ability to leverage AI tools for data analysis, content strategy, and/or code generation to support decision-making and optimize performance

How to grab our attention

  • Experience working with Equipment Manufacturers (Caterpillar, John Deere, Kubota)
  • Leadership of ERP implementations
  • Use of tools like JIRA, Hubspot, Google Suite

Who you will be working forServing leading equipment dealers and rental houses in North America, Australia & New Zealand, and Europe, Texada Software specializes in SaaS solutions tailored for the equipment rental, sales, and service industries. Established in 1984, the company leverages extensive industry experience to offer a comprehensive growth platform that manages the entire equipment lifecycle. This includes everything from customer relationship management and service delivery to inventory and rental asset management. Texada’s software facilitates efficient operations across multiple facets of business management, streamlining processes such as equipment rental, service management, and sales productivity through innovative tools and features designed to enhance customer engagement and operational efficiency.At Texada We Are…Purposeful, Passionate, and Proud: We are here to make a difference – to our industry, our customers, and to each other.Innovators & Learners: We innovate our products and our company. Our innovation involves trying new things, that sometimes work well and other times doesn’t. As we try we learn, and as long as we learn we are succeeding.Driven to improve, not to be perfect: We are fanatical about improving our products and our company. Our bias is for improvement, not perfection. “Most Improved” is our favorite award.Delivering our Long-term Vision Today: We have a long-term vision for transformation in our industry. Our vision is for the long term, but we are impatient to bring it to life. We find ways bring our vision to life today.PowerfulTogether: We recognize that while we are built from different people and cultures we are better and stronger together. We embrace our diversity with a firm commitment to being PowerfulTogether.We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.Texada is committed to Employment Equity and encourages applications from every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity.Texada fosters an inclusive and accessible environment. If you need assistance or accommodation during the recruitment process, you may contact us during the interview process and we will work with you to support your request.

Texada Software – Customer Support Coordinator – Toronto, ON

Company: Texada Software

Location: Toronto, ON

Expected salary:

Job date: Sun, 27 Jul 2025 02:06:31 GMT

Job description: Job DescriptionTexada is seeking a highly motivated, customer focused individual to join our Customer Support team in Canada to support our customers in Australia and New Zealand, working in North American Eastern Time: 6pm-3:00am with 30 minute lunch and 2x 15 minute breaks. Some of Texada’s biggest and most strategic customers are based in Australia, this is a position with significant impact on how Texada is viewed by our customers and has significant visibility within the organization. The ideal candidate will have strong problem solving skills, a great appetite to learn and good communication skills. Heavy Equipment dealership experience is not required but highly valued. You will work in a fast-paced environment with a large group of software professionals to support state-of-the-art web and mobile applications for our customers.Strategic ValueCustomer Support Coordinators engage with internal and external customers to support, configure and expand our software applications. Providing a hands-on approach you will answer and report on customer interactions through a ticket system, leverage and expand a knowledge base, build relationships with customers and coordinate with subject matter experts to deliver helpful and informative customer experiences.Work location and travel

  • This position is available at our office at Mississauga, ON, Canada.
  • Remote work becomes available once trained on our products and processes for 4 weeks at the manager’s discretion.
  • Candidates should be authorized to work in Canada without restriction or sponsorship.

How you will be contributing

  • Communicating with Customers via tickets, phone, email and virtual meetings to support their business processes through the use of our applications
  • Troubleshooting Customer issues within our applications to determine next steps
  • Meeting with customers to review their situation and coach them on best use of our software
  • Researching past issues to inform current tickets
  • Working with internal teams to advocate for customer priorities
  • Managing incidents by helping to coordinate attention on the incident and communicating to the customer updates as they happen
  • Creating training documentation and Knowledge Articles to help deflect new customer cases
  • Follow company policies and procedures for creating, scrubbing, updating, escalating, transitioning and closing customer cases
  • Identify ticket trends and work to maintain resolution times
  • Work within team circles on internal and external projects
  • Perform application tests to identify issues and understand customer workflows
  • Learn our applications and the business of our customers to become valuable and qualified for further internal positions within our company
  • Contribute to other assigned projects

What we are hoping to find in your background

  • Experience that demonstrates your ability to communicate well with customers and recognize the right opportunities to communicate
  • Experience in problem solving complex or lengthy issues
  • Experience supporting software and working with customers is valuable.
  • Proficiency in using AI tools to enhance content creation, personalize messaging, and improve workflow efficiency.

How to grab our attention

  • Have either heavy equipment industry background, or rental industry background, or dealership experience
  • Accounting knowledge or background is valuable.
  • Show us you are detail oriented.
  • Demonstrate to us your ability to solve interesting problems.

Competencies for Success

  • Patience and curiosity while troubleshooting complex issues
  • Experience in supporting clients as a primary contact or lead using phone and/or email
  • Demonstrate initiative, a willingness to learn new skills and the capacity to take on increasingly challenging projects
  • Motivated, comfortable working independently and in team-based environments
  • Professional and clear communication skills, both written and verbal
  • Ability to manage multiple tasks and projects
  • Knowledge of support tools such as ticketing systems, Jira, Knowledge Bases
  • Efficiency and empathy in managing customer expectations through SLA based targets
  • Knowing our products is not required, we can teach you that

Who you will be working forServing leading equipment dealers and rental houses in North America, Australia & New Zealand, and Europe, Texada Software specializes in SaaS solutions tailored for the equipment rental, sales, and service industries. Established in 1984, the company leverages extensive industry experience to offer a comprehensive platform that manages the entire equipment lifecycle. This includes everything from customer relationship management and service delivery to inventory and rental asset management. Texada’s software facilitates efficient operations across multiple facets of business management, streamlining processes such as equipment rental, service management, and sales productivity through innovative tools and features designed to enhance customer engagement and operational efficiency.At Texada We Are…Purposeful, Passionate, and Proud: We are here to make a difference – to our industry, our customers, and to each other.Innovators & Learners: We innovate our products and our company. Our innovation involves trying new things, that sometimes work well and other times doesn’t. As we try we learn, and as long as we learn we are succeeding.Driven to improve, not to be perfect: We are fanatical about improving our products and our company. Our bias is for improvement, not perfection. “Most Improved” is our favorite award.Delivering our Long-term Vision Today: We have a long-term vision for transformation in our industry. Our vision is for the long term, but we are impatient to bring it to life. We find ways bring our vision to life today.PowerfulTogether: We recognize that while we are built from different people and cultures we are better and stronger together. We embrace our diversity with a firm commitment to being PowerfulTogether.We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.Texada is committed to Employment Equity and encourages applications from every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity.Texada fosters an inclusive and accessible environment. If you need assistance or accommodation during the recruitment process, you may contact us during the interview process and we will work with you to support your request.

Texada Software – Customer Success Representative – Ontario

Company: Texada Software

Location: Ontario

Expected salary:

Job date: Fri, 27 Jun 2025 22:19:27 GMT

Job description: Position: Customer Success Representative IReports to: Director, Customer SuccessDepartment: Customer SuccessJob DescriptionAt Texada, we’re building the most comprehensive platform for equipment rental, sales, and service companies. We believe in making complex operations simple, driving real outcomes for our customers, and building long-lasting partnerships.We’re looking for a proactive, customer-focused Customer Success Representative (CSR I) to support a high-volume, tech-enabled customer segment. These customers are managed through a scaled engagement model that prioritizes timely, meaningful outreach based on need – such as requests for guidance, growth potential or signs of risk – rather than a set cadence or formal review schedule.This is a high-efficiency, impact-driven role ideal for someone who thrives in a fast-paced environment, enjoys working across a wide variety of customers, and is motivated by solving problems, spotting trends, and helping users get the most out of their investment in Texada.Work Location and Travel

  • Remote/Hybrid work environment (primarily remote work with occasional travel to Mississauga office).
  • Travel to customer locations may be required from time to time.
  • Candidates should be authorized to work in Canada without restriction or sponsorship.

How You Will Be Contributing

  • Conduct Proactive Outreach: Engage at-risk or growth-ready accounts through targeted check-ins to uncover needs and next steps.
  • Enable Product Adoption & Growth: Guide customers to underutilized or newly released features aligned to their goals, using usage benchmarks or success stories to build interest.
  • Lead Health Conversations: Facilitate short, purpose-driven calls to identify blockers, opportunities, and customer satisfaction risks.
  • Support Scaled Communications: Help deliver one-to-many campaigns (emails, webinars, feature guides) that drive awareness and usage.
  • Identify and Share Risk Signals: Log expansion and churn risk signals in a structured way, collaborating with internal teams for appropriate handoffs.

Key Performance Indicators (KPIs)

  • Revenue Retention: Improve or maintain retention rate within your account segment by reducing preventable churn and increasing customer satisfaction.
  • Expansion Influence: Identify and influence expansion opportunities through adoption growth, product activation, and strategic check-ins; work collaboratively with Sales to qualify and convert leads.
  • Customer Coverage: Maintain a consistent cadence of proactive outreach across the book of business with a focus on risk and growth prioritization.
  • Adoption Activity: Track and drive increased usage of key features and modules among targeted accounts.

What Success Looks Like

  • Demonstrable gains in customer satisfaction and product usage that correlate to stronger account retention and .
  • Increased ARR through influenced expansion and deeper product adoption within your segment.
  • Net Revenue Retention improvements driven by proactive risk mitigation and uncovering upsell opportunities.
  • Consistent identification, documentation, and escalation of churn risks or growth signals with clear next steps.
  • Scalable, repeatable outreach workflows that maximize customer coverage and drive measurable outcomes.

What We Are Hoping to Find in Your Background

  • 2+ years in Customer Success, Account Management, or Customer-Facing roles.
  • Strong communication skills – you know how to make a 15-minute call impactful.
  • A proactive mindset and ability to prioritize outreach based on data or intuition.
  • Ability to manage a large portfolio with minimal hand-holding.
  • Comfort with light product demos or guiding customers through software tools.
  • Proficiency in Hubspot is a +.
  • Basic understanding of common AI tools and their impact on business operations, customer experience, and ethical considerations such as data privacy.

How We Work SmarterWhile we’re still in the early stages of using AI in our day-to-day operations, we’ve started utilizing tools like Gemini and lightweight automations to help this role scale its reach. You’ll be part of our journey in testing and adopting smart workflows that allow us to work faster and deliver better outcomes for our customers.Who you will be working forServing leading equipment dealers and rental houses in North America, Australia & New Zealand, and Europe, Texada Software specializes in SaaS solutions tailored for the equipment rental, sales, and service industries. Established in 1984, the company leverages extensive industry experience to offer a comprehensive platform that manages the entire equipment lifecycle. This includes everything from customer relationship management and service delivery to inventory and rental asset management. Texada’s software facilitates efficient operations across multiple facets of business management, streamlining processes such as equipment rental, service management, and sales productivity through innovative tools and features designed to enhance customer engagement and operational efficiency.At Texada We Are…Purposeful, Passionate, and Proud: We are here to make a difference – to our industry, our customers, and to each other.Innovators & Learners: We innovate our products and our company. Our innovation involves trying new things, that sometimes work well and other times doesn’t. As we try we learn, and as long as we learn we are succeeding.Driven to improve, not to be perfect: We are fanatical about improving our products and our company. Our bias is for improvement, not perfection. “Most Improved” is our favorite award.Delivering our Long-term Vision Today: We have a long-term vision for transformation in our industry. Our vision is for the long term, but we are impatient to bring it to life. We find ways bring our vision to life today.PowerfulTogether: We recognize that while we are built from different people and cultures we are better and stronger together. We embrace our diversity with a firm commitment to being PowerfulTogether.We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.Texada is committed to Employment Equity and encourages applications from every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity.Texada fosters an inclusive and accessible environment. If you need assistance or accommodation during the recruitment process, you may contact us during the interview process and we will work with you to support your request.

Texada Software – Customer Success Representative – Toronto, ON

Company: Texada Software

Location: Toronto, ON

Expected salary:

Job date: Sat, 28 Jun 2025 05:40:21 GMT

Job description: Position: Customer Success Representative IReports to: Director, Customer SuccessDepartment: Customer SuccessJob DescriptionAt Texada, we’re building the most comprehensive platform for equipment rental, sales, and service companies. We believe in making complex operations simple, driving real outcomes for our customers, and building long-lasting partnerships.We’re looking for a proactive, customer-focused Customer Success Representative (CSR I) to support a high-volume, tech-enabled customer segment. These customers are managed through a scaled engagement model that prioritizes timely, meaningful outreach based on need – such as requests for guidance, growth potential or signs of risk – rather than a set cadence or formal review schedule.This is a high-efficiency, impact-driven role ideal for someone who thrives in a fast-paced environment, enjoys working across a wide variety of customers, and is motivated by solving problems, spotting trends, and helping users get the most out of their investment in Texada.Work Location and Travel

  • Remote/Hybrid work environment (primarily remote work with occasional travel to Mississauga office).
  • Travel to customer locations may be required from time to time.
  • Candidates should be authorized to work in Canada without restriction or sponsorship.

How You Will Be Contributing

  • Conduct Proactive Outreach: Engage at-risk or growth-ready accounts through targeted check-ins to uncover needs and next steps.
  • Enable Product Adoption & Growth: Guide customers to underutilized or newly released features aligned to their goals, using usage benchmarks or success stories to build interest.
  • Lead Health Conversations: Facilitate short, purpose-driven calls to identify blockers, opportunities, and customer satisfaction risks.
  • Support Scaled Communications: Help deliver one-to-many campaigns (emails, webinars, feature guides) that drive awareness and usage.
  • Identify and Share Risk Signals: Log expansion and churn risk signals in a structured way, collaborating with internal teams for appropriate handoffs.

Key Performance Indicators (KPIs)

  • Revenue Retention: Improve or maintain retention rate within your account segment by reducing preventable churn and increasing customer satisfaction.
  • Expansion Influence: Identify and influence expansion opportunities through adoption growth, product activation, and strategic check-ins; work collaboratively with Sales to qualify and convert leads.
  • Customer Coverage: Maintain a consistent cadence of proactive outreach across the book of business with a focus on risk and growth prioritization.
  • Adoption Activity: Track and drive increased usage of key features and modules among targeted accounts.

What Success Looks Like

  • Demonstrable gains in customer satisfaction and product usage that correlate to stronger account retention and .
  • Increased ARR through influenced expansion and deeper product adoption within your segment.
  • Net Revenue Retention improvements driven by proactive risk mitigation and uncovering upsell opportunities.
  • Consistent identification, documentation, and escalation of churn risks or growth signals with clear next steps.
  • Scalable, repeatable outreach workflows that maximize customer coverage and drive measurable outcomes.

What We Are Hoping to Find in Your Background

  • 2+ years in Customer Success, Account Management, or Customer-Facing roles.
  • Strong communication skills – you know how to make a 15-minute call impactful.
  • A proactive mindset and ability to prioritize outreach based on data or intuition.
  • Ability to manage a large portfolio with minimal hand-holding.
  • Comfort with light product demos or guiding customers through software tools.
  • Proficiency in Hubspot is a +.
  • Basic understanding of common AI tools and their impact on business operations, customer experience, and ethical considerations such as data privacy.

How We Work SmarterWhile we’re still in the early stages of using AI in our day-to-day operations, we’ve started utilizing tools like Gemini and lightweight automations to help this role scale its reach. You’ll be part of our journey in testing and adopting smart workflows that allow us to work faster and deliver better outcomes for our customers.Who you will be working forServing leading equipment dealers and rental houses in North America, Australia & New Zealand, and Europe, Texada Software specializes in SaaS solutions tailored for the equipment rental, sales, and service industries. Established in 1984, the company leverages extensive industry experience to offer a comprehensive platform that manages the entire equipment lifecycle. This includes everything from customer relationship management and service delivery to inventory and rental asset management. Texada’s software facilitates efficient operations across multiple facets of business management, streamlining processes such as equipment rental, service management, and sales productivity through innovative tools and features designed to enhance customer engagement and operational efficiency.At Texada We Are…Purposeful, Passionate, and Proud: We are here to make a difference – to our industry, our customers, and to each other.Innovators & Learners: We innovate our products and our company. Our innovation involves trying new things, that sometimes work well and other times doesn’t. As we try we learn, and as long as we learn we are succeeding.Driven to improve, not to be perfect: We are fanatical about improving our products and our company. Our bias is for improvement, not perfection. “Most Improved” is our favorite award.Delivering our Long-term Vision Today: We have a long-term vision for transformation in our industry. Our vision is for the long term, but we are impatient to bring it to life. We find ways bring our vision to life today.PowerfulTogether: We recognize that while we are built from different people and cultures we are better and stronger together. We embrace our diversity with a firm commitment to being PowerfulTogether.We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.Texada is committed to Employment Equity and encourages applications from every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity.Texada fosters an inclusive and accessible environment. If you need assistance or accommodation during the recruitment process, you may contact us during the interview process and we will work with you to support your request.

Texada Software – Senior Manager, Revenue Operations – Toronto, ON

Company: Texada Software

Location: Toronto, ON

Expected salary:

Job date: Fri, 06 Jun 2025 05:38:38 GMT

Job description: Position:Senior Manager, Revenue OperationsReports to:Director, Financial Planning and AnalysisDepartment:FinanceStatus:Full-timeJob DescriptionTexada is seeking our next Senior Manager, Revenue Operations to join the Operations team. This role is ideal for a HubSpot and DealHub expert who thrives on building and maintaining scalable systems to drive operational excellence. You’ll be responsible for our GTM systems infrastructure, sales commissions, deal structuring, and supporting revenue planning and forecasting through data integrity and process rigor.You’ll partner closely with cross-functional teams in Sales, Customer Success, Finance, and Product to ensure our systems, processes, and data are aligned to support our growth goals.Strategic ValueYou will play a central role in Texada’s revenue engine by ensuring operational infrastructure is optimized and data-driven insights are reliable. Your work will enable better decision-making, faster deal execution, cleaner forecasting, and more accurate compensation-all supporting Texada’s mission to build a better world for our customers.Work location and travel

  • Remote/Hybrid work environment (primarily remote work with occasional travel to Mississauga office).
  • Candidates should be authorized to work in Canada without restriction or sponsorship.

How you will be contributing

  • Business partnering with the CRO, Director of New Logo Sales, Director of Customer Success, Partner Operations and Sales Representatives on a daily basis to streamline GTM processes and ensure operational readiness
  • Own the evaluation, implementation, and ongoing governance of GTM tools across Sales, Marketing, and Customer Success – ensuring systems are scalable, well-integrated, and aligned with business needs
  • Act as SME and primary administrator of HubSpot CRM and DealHub CPQ, including system architecture, workflow automation, permission management, and performance optimization
  • Ensure data hygiene and system integrity across all GTM platforms to support reliable reporting and forecasting
  • Support the deal desk function, advising on pricing structures, approvals, and revenue modeling
  • Oversee commission plan administration, including calculations, tracking, and regular communications with stakeholders
  • Lead territory design and GTM planning
  • Provide regular process documentation, user training, and support to drive system adoption
  • Identify and implement improvements to our systems and workflows, with a focus on scalability and accuracy

What we are hoping to find in your background

  • 8+ years in Sales/Revenue Operations or Business Systems in a high-growth B2B SaaS company
  • Deep expertise in HubSpot CRM and DealHub or a similar CPQ tool
  • Experience in deal desk operations, sales compensation, and revenue forecasting
  • Track record of improving operational workflows and maintaining clean, reliable data
  • Understanding of SaaS GTM metrics and pipeline management

How to grab our attention

  • You have a natural curiosity and desire to make things better. You are a hands-on builder and self-starter who likes to partner with people across the organisation
  • You are HubSpot certified or have led a major CRM reimplementation or migration project
  • You’ve built or scaled commission models and can speak to your role in aligning comp plans with strategy
  • You have hands-on experience configuring and managing DealHub, including quote templates, pricing logic, and approval workflows
  • You’ve supported forecasting or revenue planning processes and understand the relationship between pipeline, bookings, and revenue
  • You’ve partnered cross-functionally with Sales, Finance, and Customer Success to optimize deal structures and drive operational alignment
  • You’ve written SOPs, playbooks, or training guides that improved tool adoption and data integrity
  • You have prior experience introducing or optimizing integrations between CRM and CPQ or finance systems (e.g., NetSuite)

Proficiency in using AI tools to enhance content creation, personalize messaging, and improve workflow efficiencyCompetencies for Success

  • Operational excellence – You bring a high level of accuracy, rigor, and structure to everything you do
  • Systems thinking – You understand how tools, data, and processes connect across the revenue funnel
  • Proactive problem-solving – You anticipate challenges and build scalable solutions before issues arise
  • Business acumen – You speak the language of sales, finance, and SaaS metrics fluently
  • Adaptability – You thrive in ambiguity, pivot easily, and enjoy working in a fast-paced, high-growth environment
  • Communication & collaboration – You build trust quickly and can influence without authority
  • Documentation mindset – You believe in process, transparency, and leaving a trail for others to follow

Who you will be working forServing leading equipment dealers and rental houses in North America, Australia & New Zealand, and Europe, Texada Software specializes in SaaS solutions tailored for the equipment rental, sales, and service industries. Established in 1984, the company leverages extensive industry experience to offer a comprehensive platform that manages the entire equipment lifecycle. This includes everything from customer relationship management and service delivery to inventory and rental asset management. Texada’s software facilitates efficient operations across multiple facets of business management, streamlining processes such as equipment rental, service management, and sales productivity through innovative tools and features designed to enhance customer engagement and operational efficiency.At Texada We Are…Purposeful, Passionate, and Proud: We are here to make a difference – to our industry, our customers, and to each other.Innovators & Learners: We innovate our products and our company. Our innovation involves trying new things, that sometimes work well and other times doesn’t. As we try we learn, and as long as we learn we are succeeding.Driven to improve, not to be perfect: We are fanatical about improving our products and our company. Our bias is for improvement, not perfection. “Most Improved” is our favorite award.Delivering our Long-term Vision Today: We have a long-term vision for transformation in our industry. Our vision is for the long term, but we are impatient to bring it to life. We find ways bring our vision to life today.PowerfulTogether: We recognize that while we are built from different people and cultures we are better and stronger together. We embrace our diversity with a firm commitment to being PowerfulTogether.We are focused on building a diverse and inclusive workforce. If you’re excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.Texada is committed to Employment Equity and encourages applications from every race, religion or belief and ethnic origin, regardless of age, disability, sexual orientation, or gender identity.Texada fosters an inclusive and accessible environment. If you need assistance or an accommodation during the recruitment process, you may contact us at and we will work with you to support your request.